Greystone Scarletz Suites

Location: 13 Jalan Yap Kwan Seng Scarletz Suites, Kuala Lumpur, my

Star Rating: 7.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Non-smoking throughout
• Free wired internet
• Access to nearby indoor pool
• Internet access
• Japanese garden
• Swimming nearby

Rooms Available

• Executive Suite

  This air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower. In the kitchen, guests will find a stovetop, a refrigerator and an oven. The suite offers a washing machine, a seating area, an electric kettle, a flat-screen TV, as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Electric kettle
  • Oven
  • Stovetop
  • Bidet
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Accessible by lift
  • Key card access

• Deluxe Junior Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. The well-equipped kitchen features a stovetop, a refrigerator, an oven and an electric kettle. This suite features a seating area, a flat-screen TV and city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Oven
  • Stovetop
  • Bidet
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Accessible by lift
  • Key card access

• Family Suite

  This air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The kitchen is equipped with a stovetop, a refrigerator and an oven. The suite provides a flat-screen TV, a washing machine, a seating area, an electric kettle as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Electric kettle
  • Oven
  • Stovetop
  • Bidet
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Accessible by lift
  • Key card access

• Superior Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. The fully equipped kitchen has a stovetop, a refrigerator, an oven and an electric kettle. This suite provides a seating area, a flat-screen TV and city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Oven
  • Stovetop
  • Bidet
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Accessible by lift
  • Key card access

• Superior Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. The suite's kitchen is available for cooking and storing food. The suite features a seating area. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Kitchenette
  • Seating Area
  • Toilet
  • Private bathroom
  • Kitchen
  • Bidet
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap

• Premium Quadruple Room

  The quadruple room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The quadruple room's kitchen is available for cooking and storing food. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Kitchenette
  • Seating Area
  • Toilet
  • Private bathroom
  • Kitchen
  • Bidet
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap

Guest Reviews

• Alia (10/5): Exceptional - I like the management here, they were nice and friendly
• Abhilash (8/5): Very good -
• Jonas (10/5): Exceptional -
• Jonas (10/5): Exceptional -
• Jonas (10/5): Exceptional -
• Chop (9/5): Superb -
• Nik (8/5): Very good -
• Jihye (1/5): Bad - Sooo unbelievably dirty - it seemed like no one ever washed towels, bedsheets, cushion, pillows and everything, I arrived way too late so i just slept on the extra blanket and used towel i brought
• Joana (3/5): Poor -
• Sean (5/5): Clean and great location, customer service needs work - Location is great. room was clean. The staff was not very helpful and there are no phones in the room to call for assistance. The internet was terrible, when I went all the way back down to the desk to complain they said I had to WhatsApp call a phone number. My internet wasn't working so I could not call. They eventually called for me. They tried to fix internet but could not, so they gave me code for the internet in a room 2 doors down the hall. it was very slow and on and off.
• Feng (9/5): Superb -
• Jaspreet (9/5): Superb -
• Ying (2/5): Do not recommend - The location is good enough, good sized bathroom. The futon bed is broken. Mattress too soft to sleep, you are basically sleeping on the wooden boards. Need to fight very hard for the hotel to provide another mattress. The view is half blocked by star suites, should have booked that hotel instead. They charge extra for everything, washing or storing luggage. Wait too long for lift.
• Aminath (4/5): Disappointing -
• Raymond (8/5): Very good -
• Ch (10/5): Exceptional -
• Anonymous (9/5): Superb - The room
• Ibrahim (6/5): Pleasant -
• Jascua (10/5): Exceptional -
• Pswanderlust (8/5): Solo stay - Walking distance to Petronas Twin Towers. Nice view in the pool area. Gym. There's a convenience store and cafe downstairs. Secure building. Nearby restaurants. After confirmation from Booking, they still require you to send message to their whatsapp number for all details. If you plan to early check in, you have to pay rm 15 per hour Needs more loungers in the pool area as it gets filled quickly (even non swimmers are lounging).
• Anne (8/5): Very good - The bed waa sinking on the middle
• Anonymous (7/5): Good -
• Mohamad (9/5): Superb - The mattress need to replace new..u can feel sleep like on the spring only not mattres
• Abdul (6/5): Pleasant -
• Sophocles (1/5): Bad -
• _lordv_ (1/5): Dirty bathroom bed and absolutely terrible lack of communication very unprofessional owner/agent - Nothing. I've stayed at this building twice managed by other owners it was good. 1st time trying Greystone and it was absolutely horrendous. Dirty and weird smells in the bathroom. Maintainance of the room was bad even though it was a fairly new building. Message at 8am after 1st night and asked to change room or offered to upgrade room by paying more $. Agent said 10am will send cleaners. No action no answer to messages. Then replied at 2pm said they will go soon. No action again. Absolutely no communication the agent just ignored messages and inaction for 6-7 hours. Communication was through WhatsApp and previously it was very fast so it was obvious this time agent just ignored and didn't reply pretend nothing was happening. I gave up on this scam agent/owner and checked out early (my room was Sunday-Wednesday) I left on Monday booked another accommodation at my own additional expense. Take it as experience learned they can only cheat me once. The room is slightly cheaper than others but take my advice don't save a bit of $ and end up having a horrible stay.
• Irina (7/5): Good for a one night stay - Good for its price; Good location (not far from Twins); No smells in the bathroom, shower gel and shampoo are provided; Clean filtered water. Pool was not available; False fire alarm (as I got it's often case in this hotel); And u have to pay 200 MYR as deposit, by cash or by card of Malaysian bank (I'd prefer to know it before booking not post-factum).
• Madani (7/5): Good - extra facilities to keep luggage
• Connie (8/5): Very good -
• Connie (9/5): Superb - the lift need to wait too long time （Public Holiday)
• Rosma (4/5): Disappointing - Cleanliness ,service all are ok .. but The mattress was so soft that I felt like I could sink to the bottom The mattress was so soft that I felt like I could sink to the bottom
• Sei (6/5): Pleasant -
• Brooke (3/5): wouldn’t stay again - the pool the beds and cleanliness was very poor of the room
• Hanghang (8/5): Very good - Location, decoration and facilities. There is a superb swimming pool on level 47, a quiet study/business room and bar. The queue for check in and check out is really long.
• Mouafek (10/5): Exceptional -
• Nor (7/5): Great - The place is clean and The place did not provide 3in1 drink and mug in the room which is really2 need as a guest. One more thing there is no doormat in the toilet huhu but everythings good
• Ola (9/5): Superb -
• Andreea (8/5): Very good - The most spectacular pool I have ever been to. The mattress was of poor quality and made a hole where I sat. When sharing a bed, I would be pulled into my partner’s mattress hole. The room had a adjacent door leading to another flat, but it wasn’t a double door which meant you could hear everything happening next door. We were woken up at 4am by my neighbour’s alarm which sounded like it was in the room with us. Unfortunately, they didn’t hear the alarm so we had to knock on the door to wake them up and shut the alarm.
• Jakob (3/5): Very uncomfortable bed! - The swimming pool and gym are nice! The bed is very uncomfortable, the mattress just bends in the middle so there is no comfortable way to lie down. It definitely needs to be replaced, even after one night our back and neck hurts and we had troubles sleeping. Would not recommend staying!
• Nicholas (7/5): Good -
• Ting (3/5): I had to sleep on the floor because the bed was unacceptably soft. - Given the cheap RM140 per night stay for a large double bed room, everything is acceptable, EXCEPT for THE BED! You get what is as adverstised, EXCEPT for THE BED! Would have given 8-9 marks, if not for the bed. THE BED!! It was horribly soft. Note that all beds were WITHOUT SPRING! In my first room, the bed was so soft that it was sinking in the middle before I sit on it. I had to ask the lobby to change me to another room. Props to the lobby operator for prompt action. But the second room also had SOFT BED, although better than the first room. If you sleep for 1 minutes, the bed will sink in the middle part and you are guaranteed a backache. So, I slept ON THE FLOOR that night. Lobby operators were polite, I think it is the owner who should be responsible for this.
• Ridzuan (7/5): Good -
• Kyawt (7/5): Good -
• Adib (1/5): Not gonna repeat this hotel ever again. if the hotel in a village, i will rate it 4/5 star but in the middle of Kual - the only good things about this hotel is in the middle of KL the check in need to queue long, when getting the key, my room still in cleaning progress. need to wait 1 hour before entering the room. toilet smell very bad. smelled like dead animal.
• Paweł (8/5): it was okay, but could be cheaper for what you get - the bed wasn't comfortable, and the elevator is terrifying. you need to wait 20 minutes to get down
• Nataliia (7/5): Good -
• Mustika (8/5): Very good -
• Chakira (9/5): Superb - The pool is amazing There is a coffee bar and small supermarket The room is like a studio apartment really nice Got a late checkout, staff was very helpfull and friendly Nothing, really nice stay
• Devandran (10/5): Exceptional -
• Dana (10/5): One of the coolest places in Kuala Lumpur - The location is perfect, the building itself is amazing, it has everything you need for a perfect long stay especially if you are traveling on business. Nothing, everything was perfect.
• Shin (2/5): Very poor -
• Siti (8/5): Very good -
• Erfan (10/5): Exceptional -
• Jolene (9/5): Superb -
• Ali (8/5): Very good - I greatly place
• Ayoub (10/5): Exceptional - The room very clean with modern designs good view to the city, sky pool beautiful landscape, very close to KLCC, 7 minutes to reache twin-tower on foot, good experience
• Charles (7/5): Keep your ventilator on while staying the room. - Attractive facilities. Nice swimming pool. Washroom drainage serious issue. Smelly to the extend you most probably not to come back again. Greystone have done a good job,just that the building itself appears this structure issue.
• Datin (5/5): Passable -
• Nurul (9/5): Superb -
• Leh (10/5): recommended stay - all of it! worth staying! supernice owner😭❤️ .
• Mohamed (10/5): Exceptional -
• Norabaizura (8/5): Very good -
• Kanishka (10/5): Exceptional - It was worth for the price and was superb. Was able to check-in without any hassle and was very clean with all facilities. Would recommend for a comfortable stay
• Ridzuan (10/5): Exceptional - i want to repeat agian👍👍
• Szu-yi (9/5): Superb - the room is very clean and very stylish ...and the location is excellent , very closed to the twin tower ... not mention the sky swimming pool...its fantastic... the only thing can be done better is the 'address" apparently the address in booking. com is incorrect, so I have been charged extra for Grab for almost my trips ... maybe more furniture?
• Tiu (10/5): Love it - clean, easy check in & check out, view on the sky pool is amazing!!
• Bukit (10/5): Exceptional -
• Surooprajally (6/5): Pleasant -
• Ridzuan (10/5): Exceptional - 👍👍
• Hon (10/5): Exceptional -
• Aiai (8/5): Very good - I suppose to do checkin at 3pm but host allows me to checkin 30min early. Appreciate that and my stay was really comfortable. Everything is perfect. Will repeat again
• Meryem (6/5): Appreciated the room and the location but had checking issues - I really appreciated the room. So clean and confy and very close to twin towers and menara tower (10 minutes by walk) The management are not aligned with the staff. I couldnt get my key when I tried to check-in and all what the reception could tell me is that they dont have that reservation even if I payed one week on advance. Took us one hour to figure it out. We called the owner and he confirmes the location of the key. But we could have avoided that if he just tell us before comming what’s the procedure to check-in or at least explain to his staff.
• Abd (10/5): Exceptional -
• Creative (8/5): Very good -
• Nantha (10/5): Exceptional -
• Wan (10/5): Exceptional - very good

Photos