Novella White

Location: Via Benedetta 11, Florence, it

Star Rating: 8.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Terrace
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Mobile app for room service
• Free wired internet
• Self parking (surcharge)
• Internet access
• Covered parking
• Garage

Rooms Available

• Apartment

  This apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Semi-detached
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Apartment with Terrace

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Semi-detached
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• One-Bedroom Apartment

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Semi-detached
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• MESUT (9/5): -
• Bernadette (9/5): - It was exceptionally clean. Nothing, it was simple place fit for purpose.
• Lherminier (8/5): - Très bel emplacement. L'appartement pour deux était grand et spacieux. Escaliers menant à l'appartement avec des marches assez hautes, attention pour les personnes fragiles physiquement. Pas de double vitrage, nous entendons facilement les bavardages côté cour. Attention à aspirer la poussiere sur le sommier (vu en soulevant le matelas. Frigo très bruyant la nuit.
• NATALIIA (8/5): - Очень близко все - вокзал-, центр города, самая старая аптека, шопинг, просто идеально. Отличные жесткие удобные кровати. Отзывчивый персонал. Электронный вход - не надо носить ключи. На кухне есть вся техника, даже две кофеварки. Много разной посуды. Квартира на 2 этаже и нет лифта, кому то это критично. С открытыми окнами шум с улицы, спать сложно.
• Yayoi (4/5): -
• MARIA (8/5): - Excelente localização, muito próximo da estação de comboios e de todas as maravilhas Florença, bem como de restaurantes. Apartamento muito bem equipado, muto confortável, muito limpo. Gostei de tudo
• Kamalkant (8/5): Florence is a very enjoyable city and this apartment being conveniently located made it convenient - Location. Convenient to walk to all major attractions. Host staff very helpful. Balcony was below expectations and not worth the money that we paid for the extra. Old building. No lift.
• Ashka 979 (10/5): Novella White Daisy - The apartment was clean and spacious.The bed is comfortable to sleep in.We didn't use the sofa.The kitchen had everything we needed.We didn't use the stove.It has a kettler but no coffee mashine.It has a lovely spacious terrace.The location is about 10-15 min on foot from all the major locations.The staff was helpful and attentive. Nothing.
• Juan Ernesto (9/5): - La atención del personal excelente, nos atendió Alex y fue muy amable
• Myriam (9/5): Great location in Fabulous Florence - Everything was great. Clean, functional and very central. Everything is walking distance in beautiful Florence. And this apartment is very central. Office staff was very helpful and helped with the app that gives you access to the apartment doors. You have to sign up at the office, which is a street away from the rented apartment.But staff was super helpful and they even kept our luggage until check-in.
• Christos (3/5): Awful, not recommended at all. Managed by an external application with poor communication and management - Nothing No personnel to help, with poor direction One email sent for notifying about service unavailability and nothing else, while office closing early in afternoon and no extra notification
• Simona (8/5): - La struttura è dotata di tutto, sicuramente ottima per soggiorni un po’ più lunghi. La posizione ha pro e contro. Sabato sera non abbiamo chiuso occhio per la Movida che si sviluppava proprio sotto la nostra stanza. Si sicuro se volete un soggiorno tranquillo nel we non fa al caso vostro.
• Lourdes (10/5): -
• Fabrizio (6/5): -
• Pekka (8/5): Asiallinen huoneisto hyvällä sijainnilla. - Sijainti oli hyvä lähellä rautatieasemaa ja keskustaa. Hyviä ravintoloita myös lähistöllä. Keittiö oli hyvin varusteltu. Terassi oli plussaa. Oleskelutila oli askeettinen. Sänky omaan makuun kova.
• David (10/5): -
• Aleksandra (8/5): Lage gut, war großteils sauber, öffnen der Türen per webpage ein wenig mühsam - Lage gut Türöffnen per webpage
• Thierry (9/5): Idéalement situé, bien équipé. Équipe au top. - Emplacement idéal, super accueil.
• Lara (9/5): - Proximité avec la gare très appréciable, et la possibilité de laisser nos bagages a la conciergerie le dernier jour nous a beaucoup aidé.
• Thierry (10/5): - Logement très bien situé et confortable.
• Rodríguez (10/5): - Nos gustó mucho el apartamento muy limpio y céntrico, teníamos todo a mano y un Restaurante al lado muy bien de precio para comer o cenar La Gruta de Leo se llama muy amables,lo único malo del apartamento que Hera en el 2 piso y costaba un poco subir, por lo demás GENIAL Que Hera un 2 piso
• Charlotte (10/5): Idéalement situé entre centre historique avec toutes les visites à réaliser, et la gare routière. Le quartier est tres s - Accessibilité autonome top
• Elena (8/5): - Appartamento accogliente. Posizione super comoda
• Luciano (10/5): Excelente, indicaria - Tudo de acordo com o publicado Limpeza, tudo de acordo com proposto.
• Mazelia (10/5): - Localização e a disposição dos proprietários em nos ajudar. A única dificuldade é a ausência de elevador, pois somos idosos e isso prejudica.
• DINA (8/5): - Uređenje interiera Preuzimanje koda za ulazak u apartman
• Jilbert (8/5): Nice and clean apartment, good location, good customer service. I am happy and highly recommended - Location good, service was good, staff very friendly. Let us early check in Nothing
• suzana (10/5): - We arrived by train and it literally took us 5 minutes to walk to the property, the property is very close to all the attractions in the city, The staff is very friendly and helpful. I highly recommend this apartment. Thank you.
• Andrada (10/5): - La distribución, la limpieza, la comodidad.
• Marco (8/5): - Bel posto accogliente perfetta posizione
• Marco (6/5): - Vicino al centro ⁰ Quando siamo arrivati faceva freddo e anche ll'appartamento era freddo. Ci abbiamo messo parecchio tempo per scaldarci. Il bagno è in una posizione scomoda per 4 ospiti perché si trova nella camera matrimoniale e gli ospiti anche di notte e di giorno devono passare da lì.
• Juliana (10/5): Peaceful, valuable and convenient - Beautiful property, modern and lovely!!! Very centered and hot water was on point thank you
• Matzkin (9/5): - La ubicación es perfecta. A 3 cuadras de la estación de tren, cerca de todo para ir caminando, las instalaciones del departamento excelentes. La cama no es la más cómoda. Salvo por eso, todo fue perfecto
• fernanda (10/5): - Gostamos das acomodações, limpeza tudo organizado!
• weiwei微微 (8/5): - Pulito, e facile da raggiungere, vicino alla stazione, il bagno forse un po’ piccolo troppo rumorosa la notte, non si riusciva a dormire per i rumori fuori…
• Ana (7/5): -
• Concetta (10/5): -
• ASPAR (10/5): Super séjour très agréable - L’accueil du personnel en particulier Alex et Margarita qui ont été très professionnels et très sympathiques. La propreté du logement. Rien
• Pisu (8/5): Piacevole - Ottimo rapporto qualità prezzo Posizione
• Coline (9/5): -
• Marcia (10/5): -
• Francesco (8/5): - L'appartamento era molto pulito e aveva tutto il necessario. Hanno lasciato una caraffa di acqua in frigo per l'arrivo. L'appartamento disponeva di tutti i confort.
• Leigh (10/5): Fabulous location. - Very clean great location and the real bonus was the outside terrace Noise from other apartments.
• GASPAR (9/5): FACILITADORES Y MUY RECOMENDABLE -
• Gaetano Cinzia (10/5): -
• BAJRAM (10/5): Endroit et accueil superbes - Tout, le charme de lieu, la qualité des prestations, l'accueil et l'accompagnement, ka proximité de ka gare Rien
• Cinzia (7/5): - L'appartamento è vicino sia alla stazione che al centro. Quindi posizione ottima. L'ambiente è curato. Ho avuto problemi ad alzare la temperatura dei termosifoni. E non sono riuscita a risolvere...
• Veselina Zhekova (10/5): - Nice, cosy, clean and very close to sightseeing of the town.
• Marcello (8/5): - Posizione comoda per chi arriva e parte con il treno il montascale che non funzionava. Non c'era l'ascensore.
• TIZIANA (8/5): -
• Erd (9/5): Güzel bir oda harika konum. - Konum harika . Marketler ve tarihi yapılar hepsi yürüme mesefesinde . En sahibinin verdigi linkten check in yapabilirsiniz. Odada temiz herşey düzenliydi. Kış ayı olduğundan odanın ısınması uzun sürdü. Odada herşey mevcuttu. En önemlisi bence odamız hazır olduğu için ev sahibi jest yapıp erken giriş yaptık . Bavulları novella hause binasına ücretsiz bırakabiliyorsunuz bence buda çok önemliydi. Herhangi bir sıkıntı yaşamadık. Otelin Önündeki Yolda çalışma vardı . Bavulları geçirmekte zorladık biraz.
• Ana (10/5): -
• Silvia (9/5): -
• Sandra (6/5): - Appartamento pulito, ristrutturato e moderno, dotato di comfort e climatizzatore. Risulta molto vicino ai luoghi di principale interesse. I proprietari disponibili (ma solo fino ad un certo orario). Sommariamente il giudizio è positivo anche se mi aspettavo qualcosa in più Purtroppo uno dei letti era scomodissimo: si trattava di un divano letto, sfondato e messo in posizione scomoda per poter essere utilizzato da 2 persone. L'appartamento è situato in una zona non raggiungibile in auto, a causa di lavori che bloccano le vie di accesso.
• Claudia (7/5): Ok - Location Shower,
• Bruno (9/5): -
• Wainer (10/5): Stupenda - Posizione e pulizia
• Patrizia (10/5): - Posizione ottima, principali punti d'interesse a pochi minuti a piedi. Appartamento molto accogliente e ben strutturato, dotato molti confort che renderebbero piacevole anche un soggiorno piu lungo: lavatrice, lavastoviglie, microonde, frigorifero con grande freezer Decisamente il divano letto non é ai livelli del resto dell'appartamento, peccato
• Valerio (8/5): Nightover in Florence - The Apartments is cozy and the city center, everything is at walking distance. The Apartments is very nice and there is everything you need for your stay. At our arrival, the responsible for the check-in has been quite rude. We asked for a cradle (10€ extra to be paid on site), but due to road traffic we weren’t able to arrive at the reception on time. We said we could make a bank transfer once in the apartment. They said that the payment should be done before 19, otherwise they would have closed the reception and wouldn’t enable us to get into the apartment. It wasn’t nice to hear after a 7 hours trip with a 6 months baby, we had to stop the car and make the payment (note: everything else has been paid in advance, just the 10€ for the cradle was out, i.e. 5% of the total amount).
• Srikathirkamanathan (9/5): - Polite, attentive staff at the main desk. Excellent location
• Sandra (3/5): Colchones de las camas para cambiar. - La ubicación. El colchón de la cama principal era una espuma de Ikea muy usada, incómodisimo. El sofá cama peor.
• shitrit (10/5): - מיקום מעולה, הכל היה נעים המיטה השניה פחות נוחה
• Marcelo Aggio (8/5): -
• ANDREA (9/5): -
• haiyue (9/5): The location is convenient and the room is neat. - The room is as expected. The location is convenient to places we plan to visit. There is a washer in the apartment which is helpful. I like the ceiling which is pretty high and adds more space and light. No elevator so if your luggage is big and heavy, you need to think about it twice.
• antonio (6/5): Appartamento datato in posizione ottima - La casa in centro storico con una posizione invidiabile. Lo staff e servizi non giudicabili perché assenti. Abbiamo dovuto cambiare appartamento prenotato per inagibilità dello stesso e siamo stati riprogrammati in questo appartamento più lontano. Ovviamente abbiamo camminato con i bagagli per Firenze Assenza di servizio (deposito bagagli solo temporaneo in un posto diverso rispetto all'appartamento prenotato). Non esiste il posto auto. Esiste solo la convenzione con un parcheggio nelle vicinanze dove lasci la macchina che poi viene spostata in un parcheggio fuori città. Per cui macchina non più utilizzabile fino al rientro. Non era sicuramente l'appartamento che ci aspettavamo e che avevamo prenotato
• Herman (10/5): - Great place very well located, with all the essentials you require. Nothing.
• flavia (9/5): -
• Matteo (8/5): -
• pisano (10/5): -
• Mauro (10/5): - posizione, pulizia, gentilezza e disponibilità
• marco.damico (4/5): Meglio altrove - Appartamento carino, essenziale. L'accoglienza al nostro arrivo, il personale della struttura scocciato di rispondere alle domande. Scarsa pulizia dell'appartamento. L' Appartamento si trova in una zona non ben frequentata, la notte in strada ci sono scontri fra uomini per lo piú extracomunitari, alle 4 del mattino siamo stati costretti a chiamare la polizia per le forti urla e rumori come spari.
• Mariann (10/5): -
• Paulyn (7/5): Bel appartement proche du centre - - la localisation - l’espace dans l’appartement - le balcon - le fait qu’il existe un bureau de l’agence juste a coté et qu’on puisse et deposer nos valises avant et après notre sejour - l’agencement de l’appartement (en couloir) - l’eau chaude de la douche par intermittence - l’aspect un peu « froid » de la decoration
• Malzani (8/5): Ottimo - Gestori gentili e disponibili,appartamento molto bello e comodo e pulito
• Cem Arslan (7/5): -
• George (10/5): - Great location. Helpful hosts. Not so comfortable sofa for two people.
• Iraia (10/5): Muy buena estancia. Repetiríamos sin duda - El apartamento es nuevo, calefacción bien, agua caliente bien, muy bien. Lo que esperabamos El sábado por la noche pasaron 3 grupos de personas de fiesta por la calle h se oía todo, pero fueron 3 momentos puntuales de una única noche.
• Davide (10/5): -
• Kirill (10/5): -
• Victor Aldana (9/5): - Todo estuvo bien
• Stephen (10/5): -
• Maria (7/5): -
• Simona (8/5): Really great stay, apartment was spacious, comfortable and the perfect location. - Spacious, location was great. Close to the station but also close enough to centre by foot. I personally would have liked a key rather than to digitally open the door because sometimes we would arrive back and I would have my hand full and I would have to save the link and it took some time. Also the apartment definitely needs a long mirror!
• LEO (8/5): - Very good location Ok for short sray
• Debora (8/5): -
• Eva (9/5): bonito y cómodo apartamento en el centro de Florencia - super bien situado a pocos minutos de las principales ubicaciones. las chicas que nos atendieron súper amables y preocupadas por facilitarnos y guardarnos el equipaje. el apartamento amplio muy limpio y con todo lo necesario para tus estancias. además teníamos una pequeña terracita donde se estaban muy a gusto. Lo recomiendo totalmente. la verdad es que estuvo todo muy bien, la única pega el sofá cama que está torcido y nos caíamos
• Jenna (5/5): - Location was ok. 'Link' key didnt work. Staff seemed aggravated by this when I asked for a physical key or code. Apartment didnt smell clean...has a musty smell to it. Beds very uncomfortable.
• Monica (8/5): -
• Jérôme (7/5): -
• Michael (9/5): - Location is very good. Apartment has enough space. More noise in the mornings then I expected
• Deep (10/5): - This place is awesome for a Florence trip. It’s just a 5-minute walk from the train station. It’s also right near the historic center. Check-in was quick and simple. Loved it!
• Maria Leonor (10/5): Muy céntrico - Un alojamiento muy bonito pero muy pequeño
• Wei-Chung (1/5): Please avoid this place if you value your belongings - The location was quite near to the train station and also the major attractions. We stayed at Novella House in Florence from 10/11~10/13 and had backpack and luggage (MacBook, etc., >€2,000) stolen from their "secure" locked storage. We formally checked our luggage on the morning of our checkout date, and upon our return to collect the items the same afternoon, the staff member simply said: we found the storage room open and all your luggage gone. When asked about details they immediately made excuses (such as the office and the storage room not being on the same floor), and when asked for the security footage they said they weren't available and the manager wasn't there. A staff member took me to the police and spoke for me in Italian to describe what happened. The resulting report claimed that we had left our bags unattended at the front door during checkout, shifting the blame from the guesthouse to us the victims. My concerns for this inaccurate description was dismissed by both the staff and the police, saying the "details are not important". The staff also asked for the detailed items to reimburse us for the loss, but never followed up on that promise. The owner's response in his exact words were that their insurance didn't cover theft, they are not responsible for the police report and they are not responsible for securing our items since it's a "free service where luggage is stored in an unattended garage". Novella House failed to provide security for our belongings then refused to take any responsibility. A guesthouse that takes zero accountability for its guests, its security, or the actions of its staff is not a safe or trustworthy establishment. Travelers please be aware.
• Con (2/5): It was disappointing. My suggestion is stay somewhere else. - The location of the apartment is good and easy to get to most of the sites in the city. It is also convenient to the station (walking distance) if you are arriving or leaving by train. This apartment is very disappointing. The photographs on the site make the apartment look much better than it actually is. The furniture and equipment in the apartment (in the photographs) look like it has been staged. The apartment does not have the appealing look and feel you get from the photographs at all. We would not stay here again. The outdoor terrace is small and cold with no direct sunlight either. There were renovations occurring at the property directly upstairs from the Novella White apartment which were very noisy during our stay. We should have been made aware of the issue beforehand by the hosts. The apartment is on the first floor and there is no elevator. You will need to carry your luggage up the stairs which was an issue.
• YuWen (3/5): Worst - I literally cannot fall asleep because of the poor sound insulation for the room. We can clearly heard other guest coughing, snoring, showing and even walking. Basically I know every move of other guest who stays in Novella house…
• Alex_N1 (8/5): Нормальный вариант для короткой остановки - Месторасположение в 10 минутах ходьбы от железнодородного вокзала. Ключи можно получить на ресепшн, который расположен на другой улице, в другом здании и работает по особому распорядку. квартира с одной спальней, на кухне раскладной диван, кухня оборудована всем необходимым, хотя, конечно во Флоренцию приезжаешь не для того чтобы стоять на кухне)) Все было нормально для краткосрочного пребывания.
• Yung-Sheng (6/5): - Heat will be only available in winter. The hot water from the shower is really weak, and the temperature keeps going hot and cold.
• MarekPrelovsky (10/5): - The location is not safe at all if you park your car outside. 99 perfect change of car will be damaged and stuff stolen from your car.
• Tanja Romina (8/5): Super - Tolle Wohnung mit allem was man braucht, mitten in der Stadt. Nachts sogar erstaunlich ruhig. Die Wohnung ist mit allem ausgestattet. Internetempfang sowie WLAN ist nicht gut.

Photos