Hotel Astoria

Location: Pilatusstrasse 29, Luzern, ch

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Nightclub
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Currency exchange
• Non-smoking throughout
• Concierge service
• Public transport tickets
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Covered parking
• Garage
• Electric bicycle charging station

Rooms Available

• Deluxe Double Room

  The spacious double room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a bath or a shower. This double room features parquet floors, heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Triple Room

  The triple room offers air conditioning, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. This triple room features parquet floors, heating, a flat-screen TV and an inner courtyard view. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Sofa bed
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Single Room

  The single room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. This single room features parquet floors, heating, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Superior Triple Room

  The triple room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath or a shower and a hairdryer. This triple room features parquet floors, heating and a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Sofa bed
  • Trash cans
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Superior Twin Room

  This room features soundproofing, air conditioning, a shower or bathtub and a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Deluxe Corner Twin Room Herzog & De Meuron

  This room offers a rainfall shower and a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard King Room

  This double room features soundproofing, air conditioning and a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Deluxe Twin Room Herzog & De Meuron

  Offering free toiletries, this twin room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. The twin room offers air conditioning, a safe deposit box, parquet floors, heating, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Double Room

  This room has soundproofing, air conditioning, a shower or bathtub and a flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Trash cans
  • Cots
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Anıl Gurcay (7/5): -
• Helmut (7/5): für einen Kurzurlaub jederzeit wieder - Zentrale Lage keine Tür zum Badezimmer
• Gary and Jennifer (8/5): -
• FARHAD (7/5): -
• MKI (9/5): -
• Rafi Aliyev (10/5): - Everything Nothing
• evilping (9/5): With some improvements to the room amenities and facilities, this could easily be a 5* experience - Hotel Astoria has so much going for it, the location is absolutely perfect, just 5 minutes walk from the train station, Chapel Bridge and Lake Lucerne, making it an ideal base for exploring this stunning city and the surrounding mountains. The rooftop bar is a real highlight and the staff were helpful throughout our stay. we did experience a few comfort issues that we feel are worth mentioning for future guests. The bathroom had no door separating it from the bedroom, which affected privacy and comfort. The air conditioning system was quite noisy and unfortunately the main heating was not functioning during our stay, a portable electric heater was provided as a substitute, which was not quite sufficient for a 4-night stay. Storage space was also limited, with only some open shelves near the TV rather than a proper wardrobe.
• Israr Ahmed (8/5): -
• Shanmugam Balaji Mudaliar (8/5): -
• RENE RALPH (3/5): - The central location was good. Reception: Unengaged welcome; long-stay guests feel overlooked. Check-in handling: No warmth or proactive. Soundproofing (top floor DJ): Music penetrates from top to 2nd floor. Street noise: Club closing clearly audible inside room. Corridor noise: Voices and steps carry through door. Overall insulation: Below standard for this category.
• Raghav (7/5): - Location and cleanliness Not decent facility to reach to your room with luggage and no help provided for the same
• Louise (9/5): We enjoyed staying at this hotel. - Location is good and staff are polite and friendly. There are not enough hangers in our room.
• Walter Camenisch (8/5): Lovely Hotel in the center of Lucerne - Hotel Astoria is located in the center of Lucerne close to some of the main attractions. Our room was spacious and very clean. All the staff were friendly and helpful. The hotel restaurants are very nice and offering high quality dishes. The parking lots seem to be quite expensive compared to other locations.
• Ofer Keren (9/5): -
• Ahmed (10/5): - تعاون فريق العمل
• Luigi (10/5): -
• Murphy (10/5): - Fabulous hotel . Great restaurant . Perfect
• Millie (7/5): -
• Sandra (10/5): Excelente! Voltaria com certeza! - Gostei principalmente do café da manhã completo e gostoso. Pela primeira vez em muitas viagens a minha filha comeu bem pela manhã. O quarto era espaçoso, confortável e muito silencioso. Distância caminhável da estação central de Luzern. A limpeza não foi das melhores. Muita poeira e tufos de cabelo espalhados pelo quarto.
• SUMIT (9/5): Good property for short stay. - Location, hygiene were good. Staff was friendly. Breakfast spread good. No change in the menu of breakfast. Rooms small Shower area toooo small.
• Roeland (7/5): Uitstekende locatie goed bereikbaar - Perfecte locatie dicht bij de historische stad en bruggen. De accommodatie was prima maar de restaurants best prijzig, zitten aan het hotel vast.
• Mohammed (4/5): Loud - The location The loud music it is impossible to sleep.
• Hüseyin (8/5): - Akşamları yemek kokusu var katlarda
• Habib (7/5): - L’emplacement Le nettoyage des chambres
• Emrah (9/5): -
• Khamba (8/5): Nice hotel, great location - Sizeable room. Great location. Breakfast was decent. Room had a working a/c. They can add a few non-pork meat items to the breakfast menu. Chicken at the very least.
• Luiz Fernando (7/5): Hotel com excelente localização mas cama não confortável e travesseiros tbrm. Limpeza a desejar. Café da manhã bom . - Localização Cama e limpeza
• Leni (10/5): Vielen herzlichen Dank alles war allerbestens -
• Clare (6/5): Nice hotel but very noisy at the weekend - The location was great, 10minute walk from the bus, train stations and piers and multiple restaurant choices. We were there on a Friday and Saturday and despite changing rooms after night one because the rooftop music kept us awake until 3.30am, the second ‘quiet’ room also had loud music playing until 1.30am. At £280 a night - I was very disappointed.
• ATHANASIOS (7/5): - Η ΤΟΠΟΘΕΣΙΑ ΚΑΙ ΤΟ ΠΡΟΣΩΠΙΚΟ ΑΠΑΡΑΔΕΚΤΟ,ΔΕΝ ΥΠΗΡΧΕ ΣΧΕΔΟΝ ΚΑΘΟΛΟΥ ΘΕΜΑΝΣΗ ΕΝΩ ΕΞΩ ΕΙΧΕ ΠΑΓΩΝΙΑ.
• michael (9/5): Near to the station, very clean hotel and the beds are very comfortable - It was nicely situated in the town easy to get To from the station The property was very clean
• Juan Pedro (8/5): - La ubicacion Acceso complicado y local fiestas en altura
• Tzvetanka (9/5): - Emplacement top. Hôtel très chic. La fête toute la nuit sur le roof top. Machine à café qui ne fonctionne pas dans la chambre.
• Marcel (9/5): -
• Paolo Antonio (9/5): - posizione centrale, parcheggio comodo, personale educato e professionale comoda la lounge all'ultimo piano ottima e abbondante la colazione accessibilità reception
• Rishikesh Sharan (10/5): Comfortable stay with family - Good staff. Comfortable rooms. Breakfast was okish, but travelling across Swiss I realised that breakfast is disappointment at every hotel, so relatively better than others. If you are vegan or vegetarian then you have limited choice.
• Thalita (10/5): Excelente custo benefício - A comodacao é muito ampla e com móveis modernos. Fiquei num quarto com bastante janelas e isso trouxe ainda mais luminosidade ao quarto, além da vista A banheira é um pouco perigosa para entrar e sair
• Pedro (6/5): Adequado para uma estadia curta - Tamanho do quarto Pequeno almoço pouco variado
• JEAN-MARIE (7/5): good - breakfast average
• Stephan (9/5): Très bien - L’emplacement, le style moderne des chambres, La télévision devrait être câblée, mais la moitié des chaînes ne fonctionnait pas, donc les chaînes suisse. Revoir le sèche cheveux
• NADIR MUSTAFA (9/5): - Perfect location and staf.
• Saeed (1/5): سوء خدمة لعد وضوح الأسعار - المعاملة سيئة جداً الخدمة في الاستقبال غير جيدة ولا توجد مصداقية في الخدمة الغسيل الملابس وتم دفع 550 فرنك
• Telma (10/5): Requinte com excelente localização - Quarto e banheiro espaçosos. Roupa de cama e banho de qualidade. Decoração muito agradável. Reservamos o jantar no restaurante Italiano do hotel e estava maravilhoso. Muito bem localizado , perto da estação de trem e dos pontos turísticos.
• Zbyszek (10/5): Atrakcyjna Lucerna - Jak cenisz sobie komfort, hotel jest odpowiedni . Świetne położenie hotelu gwarantuje łatwy dostęp do wszystkich atrakcji , łatwej komunikacji i przemieszczania się.
• Antonio C (10/5): -
• Javier (10/5): -
• Neck Daniel (8/5): -
• thomasrM4479BS (6/5): Good Location (Downtown).Hotel staff said would be repaired soon. Took 36 hours! Not good! - Convenient location downtown. Our AC did not work for two days & was 80 in our room! Yum! Breakfast was good.
• apotheker (9/5): -
• OMER (9/5): -
• Denys (9/5): Fantastico - La pulizia, cordialità e disponibilità del personale Nulla
• Antonio (9/5): -
• Jose Luis (10/5): - La ubicación es excelente. Llegas al centro de lucerna en 5 minutos caminando. La habitación es amplia y muy limpia. Las camas aunque están juntas realmente están separadas. El desayuno es muy malo. Debo decir que leí comentarios que decían que el desayuno era igual cada día y creí que eran exagerados porque pensé que el desayuno tendría dos o tres opciones qué eran idénticas cada día. Pero es mucho peor, la única opción real de desayuno es huevo (del de caja liquido y apelmazado). Como complementos hay tocino, salchicha y frijoles dulces. Y para colmo un día el tocino estaba completamente quemado (lo cual es cancerígeno). Hay 2 opciones de fruta, yogurt y cereales. Esperaba mucho más del desayuno, no un desayuno básico de hoteles de menor calidad.
• Guest (7/5): -
• Meray (10/5): - תשלום חנייה גבוה גובים כספים לא בצדק
• Terence (9/5): Excellent location - Excellent location, friendly staff
• Elliot (10/5): -
• Bettina (10/5): -
• Hervé (6/5): Grunsätzlich alles okay, ausser der nächtliche Musiklärm. - Die Lage ist zentral. Sie ist vom Bahnhof zu Fuss gut erreichbar. Der Lärm der Disco bis tief in die Nacht hat das Einschlafen massiv erschwert.
• Paul (2/5): TERRIBLE! Would not book this hotel again. We have left our review on the hotel’s website! - Easy walking to train station and anywhere. Having to pay a 300 Swiss Frank bond even though I had fully paid the accommodation. Internet was poor - dropping out often. Extra charge required on top of breakfast payment for fried eggs, poached eggs or omelettes. No electric kettle supplied and no tea bags, just a coffee pod machine. No refrigerator in room. Two overlapping king single bed covers were put on the king size bed making it difficult to sleep. Shower base was slippery and the raised base was difficult to get over - especially for elderly guests. The shower recess was very small. The shower hose holder was very loose and required one hand on the shower head at all times. Front desk staff were unfriendly and very officious. Did not like being told about the negative things about there room and the payment of the bond. We should have the reviews about this hotel before booking!
• Eslam (10/5): -
• Michelle (7/5): -
• Sherif (8/5): -
• Lisbeth (9/5): - Convenient location, very comfortable bed lovely staff who were very obliging. No signal for the TV
• Stefanie (5/5): Zentrales Stadthotel - Die Lage ist perfekt und die Zimmer sind sauber. Personal an der Rezeption war freundlich. Preis-/Leistungsverhältnisverhältnis stimmt m.E. nicht. Zimmer sind in die Jahre gekommen und sehr ringhörig.
• Guest (10/5): -
• Jorge René (9/5): - La predisposición del personal pra atendernos.La ubicación . La Limpieza. El Desayuno. En fin, todo muy bueno. Nada
• Elena (9/5): -
• Míra (9/5): - Az elhelyezkedés kiváló volt. Hosszabb időre foglaltam 3 db 3 ágyas szobát a családom részére. Elsőre elég régies szobát kaptunk (képeken nincs feltüntetve), ahol a fűtés sem volt a megfelelő - kis gyerekekkel/babával voltunk. Ez nagyon elvette a kedvünket az elején. Majd reklamálást követően a FOM szobacserét ajánlott fel - olyan szobákat, amik a képeken is szerepelnek, tágasak, igényesek.
• James (10/5): -
• Tracey (10/5): - Convenient and easy to get to from train station and buses are ace right out front. The noise on Saturday night coming from the roof top bar. Our room was over the courtyard and it was like an echo chamber!
• Joelesim (2/5): Shocking service, poor housekeeping, and deeply disappointing management - This was one of the most disappointing hotel stays I’ve had in recent years. For context, I have a background in hospitality and have previously audited hotels with the Singapore Tourism Board, so I have a clear understanding of service standards. I am also a Singaporean guest of Asian Chinese background, and I found the tone and manner of interaction from staff noticeably harsher and less welcoming than expected. Unfortunately, this property fell far below what I would consider even basic expectations. Upon arrival, the check-in experience was average. However, issues arose shortly after. We encountered an unpleasant interaction with the night manager (Jackson Canfild), who spoke harshly to my brother for casually filming the lobby as a travel vlogger. While he said “please,” the tone came across as unnecessarily stern and unwelcoming. When we entered our room, we discovered dusty floors and, upon checking under the bed, leftover tissues, slippers, and visible dust accumulation. This raised serious concerns about housekeeping standards, especially as my mother is sensitive to dust. We initially considered checking out early but due to early morning travel constraints we opted for a room change the next day. When raising the issue with the morning Front Office Manager/GM, there was no apology whatsoever — instead, he came across as dismissive and arrogant. After changing rooms, the stay was uneventful until the most unacceptable incident occurred on our final day. The night before check-out, we were granted a late check-out until 1 pm by the night manager and he told us he would inform housekeeping. However, the next day, despite clearly placing a Do Not Disturb sign, a hotel staff member knocked aggressively twice and less than two seconds later, he immediately barged into the room while I was in the process of opening the door. This is a serious violation of guest privacy and basic hotel protocol. When this was brought up at check-out, the same Front Office Manager/GM again did not acknowledge the issue, had no accountability and even blamed us for not informing the front desk (despite prior confirmation). Only after repeated confrontation did he reluctantly offer an insincere apology. Overall: - Poor housekeeping standards - Unprofessional and intrusive staff behavior - Management lacking accountability and basic service recovery While the hotel’s restaurants and bars appear visually appealing, the overall property feels cheaply built, dated, and not reflective of its online images. Even the lift was extremely small and inconvenient. I would strongly advise against staying here.
• Edwards (9/5): -
• Adam (6/5): -
• saira (9/5): - Staff was very friendly and arranged things when we asked. We arranged a birthday surprise with them too. Very helpful staff
• Gianfranco (8/5): Hotel con posizione comoda al centro città e con parcheggio - Hotel con posizione comoda al centro, raggiungibile a piedi in pochi minuti, vicino alla stazione e vari ristoranti, bar, negozi ecc. con parcheggio e ristorante
• Gemma (8/5): Great stay, really nice staff, good room. - Comfy bed, great staff, excellent location. Nothing.
• Jeferson (8/5): Adequado para quem deseja fazer turismo em Lucerna - A localização é muito boa, próximo aos principais pontos, o café da manhã é bom completo também. sem comentários
• IOANNA (8/5): Εξαιρετική τοποθεσία! - Πολύ καλή τοποθεσία στο κέντρο της πόλης, πολύ ευγενικό προσωπικό ,πλήρες πρωινό. Το μόνο αρνητικό ήταν ότι στον τελευταίο όροφο του ξενοδοχείου υπάρχει μπαρ το οποίο ακουγόταν μέχρι τον όροφο μας και δυσκολευόμασταν στον ύπνο.Το μόνο αρνητικό ήταν ότι στον τελευταίο όροφο του ξενοδοχείου υπάρχει μπαρ το οποίο ακουγόταν μέχρι τον όροφο μας και δυσκολευόμασταν στον ύπνο.
• Gunjan (5/5): Was ok..!! - Location and cleanliness Front desk staff not helpful. I have been to lot of 4 star hotels around Switzerland but this is more of a 3 star hotel.
• Adrian (7/5): -
• Michael (8/5): - Stil, Ausstattung, Lage, Personal Frühstück könnte üppiger ausfallen, war aber okay. Preis/Leistung gerade so noch okay. Parkgebühr viel zu hoch. Zimmer leider zum Innenhof
• Wantao (10/5): -
• Nemeth (9/5): Klassz hely - Nagyon jo helyen van, kedvesek voltak, a La Cucina etteremben isteni olasz etelek vannak es nagyon kedves volt a kiszolgalas Egyetlen dolog, hogy nagyon puha az agy, rugos matrac van rajta amin en sajnos utalok. Borzasztoan faj tole a hatam/derekam.
• Ramadan (2/5): - Gar nichts unfreundliches Personal arrogant Mann mußte für jede Nacht eine Depot von 100fr hinterlegen 7nachte 700 fr zu dem bezahlten Preis separat wo sie es nirgendwo beschreiben das sie das verlangen
• Eva (10/5): - I usually avoid staying in hotels, that are evakuated with less than 8,5 This time I had to do it, since it was last minute decision. I loved everything about this hotel. The courtesy, rooms are nice with new bathrooms and furniture. Enough choices for breakfast. There is not a single thing about which I could complain - and I'm staying more that 200 days per year in hotels.
• Pauline (6/5): Hôtel bien placé, mais tarifs élevé pour la chambre que nous avons eu. - Machine à café et capsule à café à disposition Literie confortable avec 2 coussins par personne Pour le prix que nous avons payé notre chambre, j'ai été déçue par plusieurs choses. La chambre ne possède pas de frigo (j'en avais la nécessité pour conserver un médicament). La douche était vraiment très très petite. Le petite déjeuner était bon, mais à CHF 30.00 par personne c'est également un peu élevé.
• Paola Andrea (10/5): - La limpieza para mí es fundamental y el hotel es impecable y una ubicación excelente
• AYRTON (6/5): -
• Carolina (9/5): - Ótimo café da manhã e restaurantes. Localização excelente.
• Michel (8/5): -
• Nicla (7/5): Bene ma non benissimo - La posizione,la dimensione della camera. L'ascensore viene usato solo con la tessera della camera. Non ci hanno rifatto mai la camera in 3 giorni, ho dovuto chiedere gli asciugamani, non c'è la porta del bagno,non c'è l'armadio.
• Paulo (5/5): SIMPATIA POR FAVOR - A localização perfeita do hotel para os sítios que queriamos visitar. A falta de simpatia dos funcionários no check-in e no check out.
• Rafael (10/5): -
• Nerea (10/5): -
• Mario (9/5): -
• JumboA (10/5): -
• Neveeda (8/5): -
• Mashchenko (9/5): -
• Guest (1/5): -

Photos