Pullman Hanoi
Location: 40 Cat Linh Street (Entrance 61 Giang Vo Street), Hanoi, vn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Convenient Location
Pullman Hanoi, situated along Cat Linh Street in Hanoi, offers easy access to popular attractions like the One Pillar Pagoda and the Old Quarter, ensuring a memorable stay filled with exploration and cultural experiences.
Luxurious Amenities
Indulge in the hotel's free Wi-Fi, outdoor pool, and 24-hour room service. The air-conditioned guestrooms are well-appointed with modern conveniences such as cable TV, a personal safe, and a coffee/tea maker, while the en suite bathrooms feature hot shower facilities for your comfort.
Fine Dining and Relaxation
Savor international cuisine at La Cheminée Restaurant or enjoy a refreshing drink at the Mint Bar in the lobby. Unwind at the fitness centre, steam bath, and sauna for a rejuvenating experience during your stay at Pullman Hanoi.
Experience luxury and convenience at Pullman Hanoi - book your stay now for an unforgettable getaway!
Important Information
Please note that guests arriving before 14:00 and/or departing after 12:00 are required to inform the property one day in advance. Additional charges for early check-in and late check-out may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Clubhouse
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Table tennis
- Currency exchange
- Hammam
- Private check-in/check-out
- Concierge service
- Kid meals
- Baby safety gates
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- Supervised childcare/activities
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Beach umbrellas
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Clubhouse
- Wine release events
- Reception hall
- Pool waterfall
- Exercise/lap pool
- Covered parking
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Guest education on local ecosystems and culture
- Vegetarian menu options available
Rooms Available
-
Executive King Suite with Living Room and Lounge Access
Spacious suite features a signature Pullman bed, a separate living room, bedroom and private bathroom with separate rain shower and bathtub. Includes Executive Lounge Access and benefits including: 1. Complimentary buffet breakfast between 06:30 to 10:00 2. VIP check-in and check-out 3. Complimentary tea & coffee with a selection of sweet treats and non alcoholic beverage throughout the day and evening selection of alcoholic drinks
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Additional bathroom
- Coffee machine
- Terrace
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Private check-in and check-out in the executive lounge
- Concierge services
-
Deluxe King Room with City View
Large room features a Pullman signature bedding, 40-inch LED TV and connectivity panel. Private bathroom comes with rain shower facilities.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Concierge services
-
Superior Twin Room with City View
This twin room features contemporary decor with views of the city. There is a 32-inch flat-screen TV and a mini-bar. The private bathroom is fitted with a bathtub and a washlet.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Concierge services
-
Deluxe Executive Twin Room with Lounge Access
Features Pullman signature bedding a small seating area and private bathroom with rain shower facilities. It also comes with an espresso machine. Includes Executive Lounge Access and benefits including: 1. Complimentary buffet breakfast between 06:30 to 10:00 2. VIP check-in and check-out 3. Complimentary tea & coffee with a selection of sweet treats and non alcoholic beverage throughout the day and evening selection of alcoholic drinks
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Private check-in and check-out in the executive lounge
- Concierge services
-
Deluxe Room with Twin Beds and City View
Featuring Pullman signature bedding, this large room has a 40-inch LED TV and connectivity panel. An private bathroom comes with rain shower facilities.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Concierge services
-
Day Use Offer (11:00 - 17:00) - Superior King Room with City View
The hot tub is a top feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Concierge services
-
Superior King Room with City View
This king room features contemporary decor with views of the city. There is a 32-inch flat-screen TV and a mini-bar. The private bathroom is fitted with a bathtub and a washlet.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Concierge services
-
Deluxe Executive King Room with City View
Located on the higher floor, this spacious room overlooks the pool and city. It offers a LCD TV and an espresso machine. Includes Executive Lounge Access and benefits including: 1. Complimentary buffet breakfast between 06:30 to 10:00 2. VIP check-in and check-out 3. Complimentary tea & coffee with a selection of sweet treats and non alcoholic beverage throughout the day and evening selection of alcoholic drinks
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Video
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Coffee machine
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Child safety socket covers
- Baby safety gates
- Sofa bed
- Emergency cord in bathroom
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Access to private pool
- Private check-in and check-out in the executive lounge
- Concierge services
Guest Reviews
- Klaus (8/5): -
- Essi (8/5): - Smell in the lobby is very good Lack of light
- Sreemati (8/5): -
- Jacqueline (7/5): - Bed was very comfortable. Shower was hot and great water pressure. Staff were v friendly and helpful. Would have expected to be told beforehand that there were renovations taking place and given the option to cancel or recieve a reduced rate. Location is not too bad. See above. Plus gym was too warm and spa/sauna under renovations.
- Chika (1/5): -
- Hieu (8/5): -
- Alan (7/5): Generally, a very good place to stay. - Excellent location. Very friendly, helpful staff. Reasonable price. Awkward to exit via the car park to get onto Cat Linh. Toilet in my room didn’t work very well.
- Chee (7/5): -
- Tuyet (10/5): -
- Keydan (5/5): -
- Patil (7/5): -
- Shaun (5/5): Decent hotel, but would never stay there again - Property was nice decent facilities My only complaint about the property was that I’d stayed at the property for seven nights and when I checked in, I paid for the full state and the front desk person told me that if I had any other chargers to the room or at the bar, I can just pay this on checkout which I had a couple of beers at the Ball one night and the staff said unfortunately we can charge us and then I had one of the front desk girls come over complaining that I never left at deposit. The hotel really needs to look after guests that are staying there longer than one night and I did manage to get this sorted out but only if I asked to speak to the GM then everybody was jumping up and down. I wanted to know why I want to see the hotels GM.
- steph (8/5): - belle chambre , petit déjeuné un peu chère mais tres bon produit qualité du lit et personnels très gentils
- Thương (8/5): -
- UnniKrishnan (7/5): -
- Lam (8/5): -
- Poornima (8/5): - I didn't like the location. It was should be located in good area
- Quang (9/5): -
- Charles (5/5): Un très mauvais souvenir, ce qui nous a obligé de revenir au Marriott pour terminer notre séjour. - Le calme apparent La toilette sentait de l'odeur de la fosse septique, C'est après 2 jour de séjour que les techniciens sont venu boucher le bon de sol qui apparement laissait échapper le gas des fosses dans la la toilette et la chambre
- Awat (6/5): I don’t think this is 5 star hotel, 4 star I would say - Clean, comfortable room Location, pool
- Hariharan (5/5): - Not much really Room decor, breakfast, quality of bed or bathroom
- Văn Dũng (9/5): -
- Thảo An (9/5): -
- Godfrey (8/5): Good hotel located in the best part of the city - Location and facilities I booked through Booking.com and i couldn’t redeem my Accor points
- Samer (10/5): -
- Nguyen (10/5): -
- Dương (1/5): - Phòng đầy rêu, cực kì nhỏ, mùi hôi. Vật dùng để vô cùng cũ và có thể bể bất cứ lúc nào khi bạn chạm vào. Phòng còn không có cả một tờ khăn giấy. Nhân viên thậm chí còn không rõ tôi ở phòng nào để mang hành lí của chúng tôi lên. Chúng tôi đã phải đợi 1 tiếng cho vali. Thái độ nhân viên cực kì tệ, chúng tôi như không được chào đón ở nơi đây. Đây là những gì mà khách sạn 5 sao có được hay sao? Chúng tôi đã có những trải cực kì tệ tại đây, giá trị và trải nghiệm của khách sạn mang lại hoàn toàn không xứng đáng với số tiền bạn đã bỏ ra.
- Kurahashi (5/5): スタッフは親切で最高なのにお部屋が残念だった。 - スタッフさんが親切に対応してくれました。 朝の9時から5時まで工事の音がうるさくて、部屋でくつろげませんでした。部屋の時計が直してもらってもすぐに時間がずれてしまう。バスタブの水が抜けなくて困ってしまった。蛾が部屋にいて、とっても何処からか入り込んで嫌な思いをした。
- Lukas z Brandysa (8/5): -
- CESAR (10/5): -
- Viviane (9/5): -
- Povilas (9/5): - Staff was really doing their best to provide the hospitality. Rooms are big and comfy. Some construction works going on so sleeping off the jet lag was not easy :)
- PHUONG (9/5): - Dịch vụ & dự sạch sẽ. Tiêu chuẩn cao.
- Paul ODonnell (5/5): Won't be coming back- if this is rated at 5 star I would not like to stay in a 3 star hotel !!!!! - Hotel needs overhaul - bed was uncomfortable - USB charging point did not work
- Claire (8/5): -
- Debra (9/5): - the hotel staff were incredibly helpful and patient. strong command of English especially the concierge staff. Breakfast spread could be improved and the hotel room lights too dim at night for work travellers.
- MUHITTIN (10/5): Excellent!!!!!!! - Friendly and helpful staff. Clean and comfortable rooms. -
- DarthCeedious (8/5): -
- Sirumoni (8/5): -
- Thikimthi (8/5): -
- Holly (6/5): -
- Trinh (9/5): Tuyệt vời - Mọi thứ Ko có
- Quý Hợi (9/5): -
- Maria (6/5): Sin mas - El personal era amable Es como un hotel mas y el comedor cierra muy pronto para las comidas y las cenas, sin mas
- Sheila (7/5): -
- Tumbapo (8/5): -
- Duy (7/5): -
- Mustafa (9/5): mükemmele yakın -
- Sakura (5/5): Service and facilities are poor. - Location is good. Close to the old town, between Lotte Center. The breakfast had a good variety of juices and fruits. Croissants had no taste. There was a paper bag in the room that someone had used and a torn coffee pouch. The spa cleaner was also sitting there touching her phone, but there was no paper in the restroom. I paid almost double the price at check-in with a deposit, but after check-out they would not process a refund of the deposit unless I told them.
- Rahul (9/5): Superb - Check in Process and cleaning
- Shreya (7/5): Good - Location Vegetarian food was an issue.. basic stuff like eggless bread was difficult
- Divya (7/5): Good -
- Atul (8/5): Good - Good Good
- Jeevan (10/5): Exceptional -
- Raphel (8/5): Very good -
- Natalia (10/5): Exceptional -
- Millman (10/5): Very pleasant stay. Staff were friendly and helpful and bed was comfy. Great shower, quite room. - My room was perfect, bed was comfortable, shower was excellent. Buffet breakfast offered vast selection from different countries. Feather pillows have no place anymore and are quite annoying. In saying that, there was a pillow menu which is great. The pool was nice.
- Ashlesha (10/5): Exceptional -
- Ashlesha (10/5): Exceptional -
- Mark (10/5): Great and a question - All good. Did I leave my blue suit jacket with you? Nothing
- Linda (8/5): Our stay was very enjoyable - Breakfast was very good Everything was very satisfactory
- Nematullah (8/5): Very good -
- Iulian (4/5): Average and overpriced - Below average. Doesn’t meet the expectation for the Pullman brand.
- Sudajit (10/5): Exceptional -
- Etienne (9/5): Superb - The location is at the corner of streets, and drivers can find it easily. Breakfast is OK. The fitness and spa center are great, and the lobby very light. Sometimes it seems that services are not communicating and thus they call us for the same thing.
- Akansha (9/5): Overall good experience - Excellent buffet spread ! Room size also quite good.. we loved our stay!
- Korgaonkar (10/5): Exceptional -
- Ranmeet (7/5): Good -
- Kelvin (3/5): Poor -
- Vikram (9/5): Superb -
- Tarlan (7/5): Good - The hotel room was nice and confortable Although we booked the room with early check-in, we still had to wait, and after complaining, they gave the room asap. We were 3 in the room, but the bathtub was only one. We had to ask several times to bring at least one more.
- Jionghao (8/5): Very good - The hotel is good in size. It is a little away from the tourist area.
- P (10/5): Good hotel in Hanoi - Hospitality was good, cleanliness was very good. Tasty food. Also included Indian dishes
- Pam (9/5): Great rooms. Great service by welcoming staff & a fabulous breakfast. - Decent rooms with seating space & desk plus Great internet There’s only 1 restaurant in the hotel, other than the lobby bar . It if you are a club member the executive lounge is excellent.
- Trung (8/5): Very good -
- Vikrant (6/5): Pleasant -
- Vikrant (6/5): Pleasant -
- Ahlad (10/5): Comfortable and pleasant stay in Hanoi. - Great room in a nice location.
- Suraj (8/5): Very good -
- Suraj (8/5): Very good -
- Ravinesh (1/5): Disappointing Stay at Pullman Hanoi We had a really disappointing experience at Pullman Hanoi during our recent 2-week - Nothing to like about the Pullman Hanoi - Save your money and stay somewhere else Slow, staff don’t get back to you and ignore your requests, rooms are dirty, facilities are really old
- Naemah (8/5): Very good -
- Kamban (6/5): Good value for money. Staff were efficient and courteous. - Breakfast buffet was excellent. A wide variety to suit different cultures. I liked everything.
- Rachana (7/5): Good -
- R (6/5): Stay was ok not exiting - Nothing special Average property
- Prateek (9/5): Lovely - Wonderful hotel and very friendly staff , especially Jerry at concierge.He helped us alot and made our trip memorable..thanks for all his help.
- Peter (9/5): Superb - Staff amazing Great food Very comfortable Couldn’t adjust temp in shower
- Himanshu (2/5): Poor service standards and old property - Location Staff attitude and service standards as an Accor property. Extremely poor and inefficient standards. Very unhelpful
- Ram (6/5): Need to improve a lot -
- Simon (5/5): Pullman Hanoi Review - Lobby area and staff's attitude Room was musty. Basin tap was dripping whole day and night, floor traps in bathroom was broken. Floor trap behind toilet bowl was not repaired. Room lighting was too dark exacerbated by the dark color carpet giving a drabby feeling. Comb and shaver missing from vanity set.
- Franck (6/5): Pleasant -
- Johanna (8/5): Very good -
- Helen (8/5): Very good -
- Bikash (5/5): Very bad experience , - Room was decent got to chk in early on request Far from market , staff were impolite ,not much amenities in room , No much choices on food repeated menu and some leftover from a day before was being served next day at breakfast, room was old , housekeeping staff didn’t have even clean room properly , wen i asked for water bottle staff denied saying we only give 4 water bottles per day . water bottle was just only 390 ml .. we were traveling with kid, the blanket given from them for baby was old like hell and smelly .hygiene was a very big issue even slippers given by them was pre used ..
- Wing (10/5): We chose 1 room for 2 adults + 2 kids, kids stay are free that’s highly appreciated! The room is good size with a king s - Staffs are friendly and helpful, room is good size and kids friendly, pool is great, i love the buffet, a lot of choices and good prices, we stay for a week and have a very happy experience. Everything is good for 1 week stay experience!
- Dishaank (9/5): Superb -
- Sophie (3/5): Very dated. Five star 30 years ago but more like 3 star now. - The breakfast, lobby and pool were nice. The rooms and the hotel itself is very dated. The common areas are well maintained but the rooms look very tired, 30 years old and never updated. Guests smoke in the non-smoking floors and the rules are not enforced. Walls are thin and we heard noises at 2am. It is not family friendly and it’s very far away from anything. Nothing is walkable. It’s more for those travelling for work. It was far more expensive than Somerset Grand which was far bigger, closer to everything and more family friendly. The upside was that the breakfast was better than the Somerset. Other than that, it was very disappointing.
- Nicholas (8/5): Very good - My stay at the Pullman was very pleasant. The hotel is near restaurants, coffee shops, Cat Linh Street Metro station, and the UOB Plaza office towers. It is a short drive to the Old Quarter and walkable to the One Pillar Pagoda. Local attractions include the Vietnam Fine Arts Museum, the Hanoi Temple of Literature, and the Imperial Citadel. I also saw Ho Chi Minh’s mausoleum and the Hoa Lo Prison and tried many coffee shops and restaurants. The hotel is about 25km from Noi Bai International Airport. The Pullman has a year-round outdoor pool, fitness centre, sauna, and terrace. My spacious room had a fridge, kettle, free toiletries, a hairdryer, and other amenities you would expect from such a hotel. The WIFI was stable and good throughout the hotel. The buffet breakfast was very good, offering an excellent range of Western and Asian choices. The lunch and dinner menu was good, too; I tried a couple of times. The hotel staff are wonderful and professional and were a credit to the place. I found my bed very soft, but that was my only complaint.
- Abishek (8/5): Must visit Hanoi - Very nice property, but bit far from the main tourist activities. Concierge was amazing and very friendly they really helped out with organizing the tours.
- Yi (5/5): Passable -
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