HOTIDAY ApartHotel Firenze

Location: 13A Via Giuseppe Galliano, Florence, it

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Non-smoking throughout
• Invoice provided
• Free wired internet
• Internet access
• Housekeeping on request
• Japanese garden

Rooms Available

• Duplex Quadruple Room

  The quadruple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a bidet. This quadruple room features a sofa, heating and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper

• Double Room

  The double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a bidet. This double room offers heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper

• Quadruple Room

  The quadruple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a bidet. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper

Guest Reviews

• Chavelk (5/5): Passable -
• Verified traveler (2/5): - The place was dirty, had black mould and grime. the kitchen was out of use and the whole flat smelt of damp. I would not book with them again. Also our data was leaked as we received WhatsApp’s asking for bank details to confirm reservations which was a scam.
• Rashidinia (10/5): A Warm and Wonderful Stay! - We had such a wonderful stay at this residence! The place is cozy, spotless, and well taken care of, creating a really comfortable atmosphere. But what made our experience truly special was the staff Riccardo and Fatjon were incredibly kind, always ready to help with anything we needed. We highly recommend this place to anyone looking for a welcoming and relaxing stay. Can’t wait to come back!
• Pavlinka (10/5): Exceptional -
• Naveen (6/5): Pleasant -
• Nadejda (7/5): Good - Very silent space. The room was smelly from the bad bathroom ventilation.
• Matteo (4/5): Rush for checking out - Room was big. We had check out at 10 AM. 15 minutes before the lady entered the room to check. That's not polite. Problems with the key also at the beginning.
• Daniel (10/5): A perfect stay - It was clean and comfortable, and not too far from the centre. It was all fine
• Elvin (10/5): Exceptional -
• Tuesday (10/5): Exceptional -
• Aseem (10/5): Exceptional -
• iuliana (8/5): - Ci siamo trovati bene, pulito, tranquillo e il ragazzo che ci ha aperto gentilissimo e disponibile.
• Yasir (4/5): Disappointing -
• Paula (8/5): Very good - The place was nice and clean They have a paid coffee machine in the common area It was not very close to the center or train station Except for the cleaning guy the staff is not very nice
• Izzet (6/5): Pleasant - It was clean and quiet Location was not great. one pillow was missing in the room. The room was dark and has no window. The kitchen was out of order. There was no water in the room.
• Verified traveler (8/5): Esperienza non molto positiva - L' appartamento non sarebbe male,non lontano dal centro,purtroppo alcune cose sono negative.eravamo in 4. Accoglienza un po' scortese,era tardi ma ancora con 45 Min prima della chiusura. Angolo cucina non funzionante.muffa Nella doccia.poi è successo un episodio un po' irritante siamo uscite per una passeggiata,fatto il giro dell' isolato circa 3 minuti, siamo rientrati un attimo per riprendere le giacche,e aprendo la porta abbiamo trovato il ragazzo del check-in al buio dentro l' appartamento,dietro la porta al buio .ci ha spaventato,lui era evidentemente imbarazzato,ha fatto finta di sistemare la tenda e è andato via di fretta.capisco che devono avere il passepartout, però!!!!!per la colazione ci siamo dovuti arrangiare con la macchinetta a monete.
• Lok (8/5): Very good -
• Justin (1/5): Was very disappointed - The layout of the room was nice. The staff was very rude. At first, everything was going smoothly until we noticed in the room what appeared to be mold or a stain. We informed the guy that was on site. He was very rude from us, just mentioning the room was not clean. He proceeded to blame us for the room not being clean. Since we wanted to check in. Mind you, we wanted the check-in at 2pm, which is when the website and the door of the hotel state that check-in starts at 2pm. We asked the guy to clean the spots at least, which at first he told us no its fine. We asked again, and finally, he did clean it. While he cleaned it, he was blaming us for him being hungry and that it is our fault he can't eat now. We tried to just move past the incident and thanked him for cleaning it. We tried to enjoy our day out in Florence. When we came back to the hotel that night, we noticed that someone had gone through our bags and moved all of the couch cushions. After this incident, we felt very uneasy staying the night in this hotel.
• Kendy (6/5): Pleasant - Perfect if you’re on a budget or an emergency. Rude guy that opened the door. He smells awful bad hygiene odor. Probably hasn’t shower since 2023 Not even a glass to drink some Water The kitchen was/is chained down
• Heather (6/5): Room ok, let down by Manager - The towels and toiletries were excellent. The room nice. The kiitchen cupboard facility was locked/unavailable. I understand the room wasn't advertised with kitchen facilities but this meant there was not even a water glass available. The manager was unforgiveably rude, and was angry when i followed the instructions of the email by checking the lockbox. He seemed to have a different method than the emailed instructions.
• Carolyn (8/5): - Great with ground floor rooms no need to bring luggage up to higher floor. Disappointing that the kitchen was not functional.
• Juhinn (7/5): Good - Location was 20min walk from city Centre so if you don't mind to walk like we did then the location is good... Room was also clean and comfortable When we arrived we didn't know the door was opened via means of mechanics so we pushed since the door was a little open. After a min we were shouted at by an African refugee from the other side to not push the door and were rudely told that we should ring the bell etc etc. Being tired from our travels and the walk from the station looking for the place, we didn't really feel the need to be treated the way we were. Not only was the guy at check-in rude, he was way below the standard expected for someone to welcome guests as he was poorly dressed, bandaged up and by the smell it was like he hadn't showered for days. That alone made me regret going to Florence but luckily we had an amazing 3 days in Florence and didn't let that check-in experience prevent us from enjoying our stay there.
• Zoran (6/5): Not the best choice or hospitality for the money i've spent. - Location was good and the bed was good. When i enter the property the receptionist was not very welcoming. Second, even thought it was clean the apartment smelled like mold. And finally i kept putting out the sign not to get the room cleaned but i guess the cleaning stuff didn't understand the sign so they kept entering the apparent to clean it. I asked the company over WhatsApp to ask the cleaning stuff to respect my privacy, they told me to talk to the front desk, and front desk was no where to be found. Not the best place for the price i paid.
• AURELIA (8/5): - No tiene plancha, agua y el personal no está para alguna solicitud.
• Danielle (2/5): Smells bad, unhygienic, rude staff - Location was ok. It smelled bad, staff were rude, there were mosquitoes in the room & the kitchen was out of order. Carpet was badly stained & stunk. Don’t stay here if you have respiratory issues or don’t want to develop issues
• Amir (10/5): Exceptional -
• Valerie (10/5): Nice, safe place. Room was extremely clean and comfortable.Close to city center, Transit - Location was very convenient to city center. Very walkable. Coffee shop, refreshment bar right down the block. Easy directions to locate.. Bus lines nearby. The room was extremely clean, staff was friendly and helpful. Linens were white and fresh. Travel toiletries were supplied. Everything was very acceptable
• Labinot (1/5): Bad -
• Thomas (1/5): AVOID AT ALL COSTS. Nightmare hotel! Money stolen from room, broken AC, no front desk staff - Difficult to find positives, but room was a good size and bathroom was adequate for the price - Money (£140 cash!) was stole from our room during the day whilst we were at a wedding. Absolutly gut-wrenching experience that made this already-bad hotel truly terrible and an avoid-at-all-costs establishment. Do not stay here! - Broken AC in the room. We stayed in Florence when it was ~30degC in the day and the AC in our room did nothing to cool it. We then noticed that water was dripping down from the AC unit, past a live electronics (a wall-mounted TV) and pooling onto the floor at an alarming rate. We had to improvise and use bathtowels to stop the water spreading across the cheap laminate floor and causing a slip. This was reported (see pics) and nothing was done about it during our 48hr stay other than the cleaner replace the soaking wet bathtowels underneath the unit when they turned our room over! Complete lack of care from the hotel - No front desk staff! This isn't advertised and is truly truly aweful. As many other reviews highlight, expect a fully-digital check-in experience that is clunky and which could leave you standing outside the front door desperately trying to call a helpdesk number if you arrive at the property outside of the 14:00 - 18:00 window when an on-rotation 'manager' physically comes to the hotel. Without a front desk, this hotel has no face and you as a customer have no way to raise a request, ask questions or seek help when something goes wrong. I never considered how important a front desk is until I didn't have one. - Facilities and furniture are incredibly poorly-maintained. Broken AC in our room. Cracked concrete stairs on the premises. Bedside tables that are angled down so anything you put on there slides onto the floor (I'm laughing as I write this). Ugly rooms. Out of service kitchenettes in the room.
• Smailox (10/5): Exceptional -
• Nastaran (2/5): It's maximum ( ** ) hotel. - There was nothing there.
• Hussain78643 (1/5): Bad -
• Abdur (10/5): Exceptional -
• Xuantongyue (3/5): The staff is very rude - The staff is very rude, when we arrived, he said he waited for us a whole day, he was very hungry!!!! But we did the self check in, we don't need he do anything, what's the relationship between he is hungry and we check-in??? And he had a very bad temper, kind of shouting for us!!! We will never come back!!!
• Panumas (10/5): Exceptional -
• Rau (6/5): Never coming back here. The staff is so rude - Good facilities The staff yelled at me because I contacted the hotel’s whatsapp number. Said he was waiting for me and went to the shop for a few minutes. He said he saw me looking for the door but i was standing infront of door 13 not door 13a. I asked him why he didnt come up to me cause it was my first time. He said it was my fault because i was looking at the wrong door. If he saw me shouldnt he at least come up and ask me? He just kept yelling later after he came from the shop. I was so confused and sad. This was the start of my Milan trip and i was so disappointed.
• Mamedova (1/5): Bad - I want to write a complaint about your hotel. I have visited many countries and cities all over the world, but I have never seen and never encountered such terrible service in any hotel in the world. The guy from Nigeria who was waiting for us yesterday evening greeted us very displeasedly and rudely. And today we checked out and left our things at the hotel. Another guy agreed and put our suitcases in the office. At 16:45 we came to the hotel for our things and sat down for 5 minutes to rest in the lobby and were planning to order a taxi, but the Guy from Nigeria came and very rudely showed us the door. Then he started swearing and calling us obscene words and called the police. Do you think this is normal??? I am simply shocked by your hotel. We did not have time to wait for the police because we were late for the train, I would gladly contact them with a complaint about your hotel. You have to respect your guests!!!
• Manuel (9/5): Superb - The hotel is located in a quiet area and the room was very clean. Although there was no one at reception (an online check-in is required), you can send a message to the property via whatsapp or booking and you'll get a relatively quick response. The only negative point was the noise of the air conditioner. It was too hot during our visit to Florence and we couldn't sleep without air conditioning, so it was a bit annoying at night.
• Zych (1/5): Bad -
• Layla (2/5): Avoid at all costs. - It was cheap. Horrendous. I got what I paid for. Next time, I'd rather just pay an extra fifty bucks. Slept in fear. It was disgusting. Didn't give us directions for check in. Stuck outside at 2 am for two hours. Eventually gave us code for wrong room. Walked in on a woman sleeping. Then, finally found a worker on site (was communicating through WhatsApp) who led us to a room where the bathroom was flooded. Next, led us to a "better" room where we were hearing knocks at night and the blinds were broken (motion censored light was triggered outside)...was someone watching us???? Would never stay here again.
• Gorobet (7/5): Nice room but could be improved. - The bed was comfortable, the couch nice and comfortable as well,bathroom not too bad. The room had AC but couldn’t handle the heat, could use a new one in the room. No glasses in the room if you want to have a drink or something, the drainage in the shower was blocked, i could swim with my feet in that water. The location was about 25 minutes walk away from the city centre, in that heat we felt it like it was an hour 😀 but you have a bus stop really close to you.
• Ronak (6/5): Pleasant -
• Ronak (6/5): Pleasant - Clean property Location was away and difficult to get taxi.
• Viktor (1/5): Super bad. - This property has 3 security doors that you have to unlock before you can get into your room. Why? Make sure your keys work with every of them or you gonna ended up sleeping on a street This was the worst “stay” in my entire life. Pure chaos. I ended up sleeping in my car because door keys that I got from the host didn’t work when I came back to my room after having walk. Nobody was there to help me enter inside. In the morning when I came back to them to talk about the issue they didn’t want to talk to me. Still didn’t got my refund.
• Fiona (9/5): Excellent room with good facilities. - Clean and bright room A long walk from the centre of Florence
• Jeremy (8/5): GREAT - GOOD NOTHING
• Deborah (8/5): Very good -
• Cheryl (7/5): Good -
• Hrayr (9/5): Superb -
• Abigail (9/5): Superb -
• Gor (8/5): Very good - We asked to be checked in 30 minutes earlier and the staff organized that. That was really helpful at that time. The kitchenette was not working. While booking, the kitchenette was an important point for us, so for that we were disappointed.
• Vanina (4/5): Disappointing - It’s not far from the train station and the city centre There room was dusty and there was mold under the window. The bathroom drain was clogged. Walls are so thin we could listen the couple in the next room just talking. Nobody told us how to check-out, when we wanted to leave there was no one in the office. We were just about to call but saw a guy who was changing towels and gave the keys to him.

Photos