Comfort Heaven

Location: 5 Rouge Way, Craigieburn, au

Star Rating: 7.5 Stars

Property Type: Holiday homes

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Air conditioning
• Family rooms
• Pets allowed
• BBQ facilities
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Japanese garden
• Covered parking

Rooms Available

• Four-Bedroom House

  Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-equipped kitchen. The holiday home also provides guests with a barbecue. This holiday home is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, a tea and coffee maker, as well as a dining area. The unit offers 5 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Dressing room
  • Shared toilet
  • Kitchen
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor dining area
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Hand sanitiser

Guest Reviews

• Lee (9/5): Fabulous, clean and modern accommodation close to the airport. - Great location, close to the airport for our early flight. Lovely pet friendly home with fabulous facilities, like washer, dryer and dishwasher. Friendly hosts. Plenty of room, enjoyed our stay. Disappointed the garage button didn’t work as it would have been nice to have our car undercover for security and to pack up without getting wet in the rain.
• Peter (10/5): Great stay - Place was really nice Great location Every amenities you needed Beds were comfy Very spacious Had only I night but will stay again if in the area
• Debra (9/5): A very lovely, warm and cosy property. Everything I needed for my stay. - The house was cosy and clean. Everything I needed for my stay. I have booked the property again for later this year.
• Lea (6/5): -
• natashi (1/5): A very disappointing and stressful stay due to misleading information, poor cleanliness, and safety concerns. - Unfortunately, there was nothing we liked about this property. We were very disappointed with this property and would not recommend it. The listing clearly advertised a 4-bedroom house, however upon arrival we discovered that 2 of the bedrooms were locked and inaccessible. We were then told that we would need to pay an additional fee to access them, which was never disclosed in the listing. This is misleading and unacceptable. The cleanliness of the property was extremely poor. The bedding and towels were stained and appeared unclean, and there was dust and dirt throughout the house. We also found a sharp object (an earring) in the bed, which raised serious safety concerns. Additionally, we felt uncomfortable as the host appeared to be monitoring our arrival and departure through cameras, which was not clearly communicated to us beforehand. We raised these issues with the host immediately, but no effort was made to resolve them. Instead, we were told we could leave if we were not satisfied. Due to the condition and safety concerns, we had no choice but to leave shortly after arrival and book alternative accommodation at our own expense. Overall, the property was not as described, not clean, and not suitable for a safe stay.
• Naomi (8/5): - We needed to change the booking a few times (to add extra person / change check in time) and the hosts were very accommodating. I'd stay here again if in this area. The soft carpet throughout the property and the bath were lovely. I couldn't get the TV to work (but that's probably me)
• Bosworth (1/5): - Asked for a invoice still haven’t received
• Yanna (5/5): Left for Health and Safety after less than 24 hours - This is a great house. But not taken care of. From the front lawn to the back lawn. Could be an awesome place to stay. Good layout and a TV. It was not maintained. It was dirty. Beds were stained and lacked clean sheets. No clean towels. Maggots in the oven. Overgrown grass in the back yard. Potential bed begs in two bedrooms.
• Jack (6/5): Luckily we only stayed 2 nights. - Good size rooms, generally furniture good quality, didn't use facilities like, stove, oven, dishwasher or clothes washer so can't comment on those. Hopefully they worked. Host was friendly and responded to queries efficiently. Appreciated her assistance when we forgot something went out of her way to assist. Poor air-conditioning, sheets on main bedroom too small kept sliding off when you moved, tv remote didn't work we had to go and purchase batteries and we left them for the next tennants, insufficient towels only 4 when there were 6 of us. No hand towels or flannels. If we knew this would have brought our own. Dishwasher sponge, smelly unhygienic. Too much dust in shelves of tv cabinet, indicates no pride in work.
• Yanna (1/5): Leaving after 2 days when I planned for 2 weeks - Broken bed and dirty sheets. My white socks turned grey from walking through the door. Filthy kitchen- microwave was gross, dishes dirty. When I contacted the property management they asked me if something was wrong with me. Never took responsibility- actually told me it was just the way it was.
• allan (6/5): Did not answer messages about check in . Close to our work - Great shower pressure . Good air conditioning. Brit box streaming Very poor communication about entry to property. No tea or coffee provided. Beds not made properly and sheets looked used . No detergent supplied for dishwasher . No free to air channels on tv
• Izdihar (10/5): -
• Yawen (9/5): -
• Ismail (8/5): Size of house and rooms were OK. - The house was comfortably large with 4 rooms. Fresh towels were provided. It was difficult getting the key code on the night of arrival. After several emails and messages, the Key Code was given to me by phone message after many minutes waiting at the door, quite frustrating as the owner knew we were coming much in advance. Fresh linen was not provided. Many doors were cracked.
• Ian (9/5): - Netflix Weather
• Carol (9/5): - Modern, comfortable house. A small, fully fenced garden area for the dog was great. Nothing that would stop me from staying over again. Thanks
• Ravinder (9/5): -
• Karen (3/5): Unable to access full property booked and owners not turning up until 11:30pm. - We had booked this property for 2 nights with 4 bedrooms. It was for co-workers so they could not share any rooms. The property owner was contact on the second day at 1:30 pm because the 4th bedroom was locked an unable to be used. We did not discover this on the first night as we were lucky that that room was not needed. The owners turned up at 11:30pm on the second night to unlock the 4th bedroom. We had someone sleeping on the couch at that point and because they were already asleep, they didn't wish to move. The people occupying these premises had early starts on Sunday morning and need to be asleep early. This was totally unacceptable. I have now had several messages from the owner stating that we have given false information and actually accused us of locking the door.
• Kamo (4/5): - Bed sheets, pillow cases and towels were dirty. I had to wash before use.
• Hosanna (10/5): -
• selina (8/5): Beautiful clean home, communication was spot on and location was easy and quiet - Beautiful home, clean and tidy, location was perfect for what we were doing the day after, contact and communication was just perfect with hassle Big rooms for big family had everything we needed
• Jackson (9/5): -
• Olivia (9/5): -
• Anthony (10/5): -
• Bronti (10/5): Exceptional -
• Rupinder (9/5): Superb -
• Parneet (10/5): Exceptional -
• Yassir (2/5): Very poor -
• Anupinder (6/5): It was good, could have been great but wasn’t. - New, spacious house. Cleaning, wooden floor was dirty. Our white socks became black within few minutes, it was sticky. Lack of extra linen according to changing Melbourne temperature. No tea towels in kitchen. Hand wash was almost gone we had to fill water in it. Two toilet papers for three nights and 7 people. We had to buy our own things. Host supplied towels when asked as the originals were dirty. Things could have been if were organised properly. It’s a beautiful, spacious house that needs better maintenance and management.
• Meenakshi (4/5): Wasn’t too happy. Wouldn’t choose This property again - Location was good Toilet was dirty No bin bag provided Outside council bin was full Main door was stuck. Garage door had problem Not even basic necessities like hand soap
• Sharyn (3/5): Poor - Tha house layout was very nice accomodated us perfectly. Great location to shops and 5 mins for the event we were there for. Unfortunately the ensuite shower is faulty, No tea bags, Not enough knives for 4 people. Grass overgrown, no hand soap, no tea towels. Thin blankets on all beds. This property could be amazing with a little tender care.
• Sheree (8/5): Very good - Was a very nice house My daughter loved your lounge would love to know where you got it from please There was meant to be a bbq it wasn’t there then owner wanted to put together while we were in the property which didn’t agree to We locked the bottom door as there were house keys we were never told till I messaged about the door not allowed to lock do use keypad or swipe button (stated where house keys to use) There was no air con in rooms only a fan to use Main bathroom shower leaks when turned on from head of shower
• Rudy (9/5): Superb -
• Michael (8/5): The place is good, big and clean. Good for a family of 4. - Complete amenities. 1. Central Heater fails from time to time. Needs reset to make it work. Though, portable heating units are available in each room. 2. Internet connection is almost always none. about 80% of our stay, internet was not working. We relied on our personal data connection 3. Garage door is not closing automatically. Need to wait for the edge of the door to rest on the floor and you have to perfectly time clicking the close button so that it does not open again.
• Jonathan (10/5): Exceptional -
• Caitlin (9/5): Superb -
• Makfireta (10/5): Excellent -
• Sohaila (7/5): Good -
• Ann (10/5): Location was great as it was close to other family, house was modern and good facilities - Modern home, the full-size mirror was great for looking at yourself and taking photos Microwave, kettle, hair dryer, iron all included Owner was willing to go out of their way to ensure I was happy with everything
• Ikram (5/5): Passable - Well furnished, spacious house. Nice TV. Dirty carpet, broken dishwasher, out of 4 bedrooms 2 were without aircon, bathrooms were not cleaned and the shower had mould on the outer edges, the grass in the backyard was over grown and not mowed, the red bins were not empty and had maggots in them, kitchen rangehood was also broken.
• Fetoai (1/5): The rubbish weren’t empty there were rubbish bags left in the garage. The wifi didn’t worked at all. - We were texted a code The rubbish weren’t empty there were rubbish bags left in the garage. The wifi didn’t worked at all. The host came and set up a new wifi but still didn’t worked. The toilet seats for the master and second bathroom were not attached. There were beddings and towels left in the dryer. We had a power cut and wasn’t notified until 30mins later.
• Gupta (1/5): Bad -
• Mariatereza (10/5): Exceptional -
• Jennie (1/5): Bad -
• Shauna (1/5): Bad - The house was foreclosed on and we couldn’t stay absolutely a scam
• Anonymous (10/5): Exceptional - the proximity to the shopping centre
• Rani (7/5): good - clean and tidy shower room
• Aoijn (10/5): fun, comfortable and cozy - everything was well presented and tidy. rooms were spotless, not a complaint at all as guest, we loved every bit of the house
• Siobhan (9/5): Interesting place and convenient for PEQ - It was perfect location to pick up two cats from the PEQ (Post Entry Quarantine). It was a 13minute drive. The design was a little eccentric which made for a fun experience. The shower head in the master bedroom was a little faulty. The electronic lock was a little confusing to use (I lived in Korea for 4 years and never used a key, only these, yet struggled with this one a little - but the owner can lock it from wherever they are so that made it easier)

Photos