Sheraton Quito

Location: Avenida Republica de El Salvador, 36-212, Quito, ec

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Solarium
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Public Bath
• Coffee Shop on site
• Steam room
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Key card access
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Covered parking
• Secured parking
• Garage
• Health or beauty spa nearby
• Bicycle-friendly property
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior King Room - High Floor/Club Access

  The triple room provides executive lounge access. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Executive lounge access
  • Cots

• King Room

  The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Cots

• Double Room with Two Double Beds

  The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Cots

• Double Room with Two Double Beds and Roll-In Shower - Mobility Accessible

  The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Cots

• Superior Room with Two Double Beds - High Floor/Club Access

  The family room provides executive lounge access. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Executive lounge access
  • Cots

• One-Bedroom King Suite with Sofa Bed - Club Access

  The suite features executive lounge access. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Executive lounge access
  • Cots

• Deluxe King Room

  The double room features air conditioning. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Toilet
  • Additional toilet
  • Cots
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Standard Double Room

  The double room offers air conditioning. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Toilet
  • Additional toilet
  • Cots
  • Single-room air conditioning for guest accommodation

• Standard King Room

  The double room features air conditioning. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Desk
  • Toilet
  • Additional toilet
  • Cots
  • Single-room air conditioning for guest accommodation

• Deluxe Double Room With Two Double Beds

  The twin room offers air conditioning. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Desk
  • Toilet
  • Additional toilet
  • Cots
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Deluxe King Suite

  The air-conditioned suite is furnished with a desk and a seating area. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Desk
  • Seating Area
  • Toilet
  • Additional toilet
  • Cots
  • Free gym access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Rolando (10/5): Experiencia satisfactoria - Cómodo y bien ubicado Ya requiere renovación para que tenga relación al precio con la experiencia.
• Juane (10/5): - Hotel 5 estrellas y el minibar del cuarto desocupado. Sin agua ,sin sodas. Nada. Deberían arreglar eso
• SUSAN (10/5): Confortable - El servicio en general excelente: disposición del personal en atender consultas y ayudar con la gestión de taxis, muy buena atención en el desayuno Creo que solicité servicio de taxi en mi reserva, para que me recojan en el aeropuerto y nunca estuvo
• harman (10/5): -
• Carlos Xavier (10/5): -
• bayona ortiz (10/5): Una de mis mejores experiencias - Habitaciones muy cómodas, la comida es muyy rica, y el servicio del personal excelente, ubicarse es muy fácil.
• Silvio Lopes (10/5): -
• Tavarez (10/5): -
• DANIEL EDUARDO (10/5): -
• Jose (9/5): -
• Kasia (10/5): -
• Salazar Guzman (10/5): -
• Eduardo (8/5): Estadia muito tranquila - Licalizacao Quartos amplos
• diaz ortiz (10/5): -
• Gerber (10/5): -
• Jeane (10/5): - Es excelente
• Fernando (7/5): - UBICACION, PERFECTO PARA EL CONCIERTO QUE FUE EN EL ESTADIO LA CAMA ES DEMASIADO SUAVE, PARA LAS PERSONAS CON PROBLEMAS DE COLUMNA ESTO ES HORRIBLE, DEBERIA HABER UNA OPCION DE ESCOGER LA FIRMESA DEL COLCHON,
• Hector (1/5): PEsismo - Soy Socio Bonvoy de categoria vitalicia y me trataron como un marginal un desastre la atencion del hotel, casi q me hicieron buling por contratar por booking un desastre y la encargada de recepcion peor aun , no entiende que el hotel vide de los clientes que vamos y pagamos el alojamiento que no me den ls beneficios de bonboy por reservar por booking y me mal tratael
• Jimmy (10/5): -
• Jarosław (8/5): -
• Ramiro (10/5): Buena ubicación con personal amable - Ubicación Un hotel 5 estrellas, con una habitación sin nevera
• Pamela (10/5): -
• KOAM (10/5): EXCELENTE OPCION POR SU UBICACION, CONFORT Y SERVICIO - La ubicación y actitud de servicio.
• Mariuxi (10/5): super recomendado si vas a conocer la ciudad o si vas a un concierto en el estadio atahualpa - la ubicación es espectacular
• NICOL (1/5): Nada agradable en cuanto a precio y servicio - Lo cerca del concierto La pésima organización, no me dieron la habitación que reservé desde el mes de julio, y para rematar el personal con una mala actitud al atender
• Imaitaly (10/5): Descanso agradable - La amabilidad con la que lo reciben al huésped en cada estancia del hotel, las habitaciones muy cómodas y limpias Nada que decir
• Javier (10/5): - Servicio, la amabilidad
• Pablo (10/5): Excelente todo! - Todo
• Javier (9/5): - Facilities
• Leonel (8/5): -
• Departamento San Bartolo (10/5): Muy recomendado - El personal súper atento. Nada
• Geanella (10/5): -
• Wuth Quintana (10/5): -
• Neville (9/5): Very fine facilities. - Breakfast was good. The only downside we found was that when we checked-in there were King Rooms for $USD100 so it turned out that our booked room was far more expensive than what was available when we made the original booking some months ago.
• Dominique (8/5): -
• Pabon (7/5): -
• Johanna (10/5): Exceptional -
• Coro (1/5): Bad -
• Neil (10/5): Exceptional - Awesome hotel, great staff and great location.
• Wendy (9/5): Superb - Very pleasant and comfortable. Breakfast is good and help us to wrap breakfast boxes to catch up early flight!
• Susan (10/5): Sheraton Quito is our new favorite hotel to go to. - All the staff was super friendly and professional. The room was very comfortable. Really missed having a refrigerator, but the restaurant was very helpful providing ice.
• Jaime (10/5): Exceptional -
• Alison (6/5): Ok but would not stay there again or recommend - Comfortable room, good bathroom. Charge on my credit card for which I have no receipt And need to dispute. Staff were not helpful except taking bags to room and expecting a tip. Amount charged was more than the price quoted when we book
• Michelle (10/5): Exceptional -
• Lasha (10/5): Exceptional -
• Janina (10/5): Excelente stay 🥰 - Everything was perfect 👌 I love all details and all the staff!
• Ruben (10/5): Exceptional -
• Francisco (8/5): Very good - It was great More tables availability
• Alfredo (8/5): Very good -
• Peter (10/5): Exceptional - Location, amenities, quiet. Not enough coffee available in room for 2 people.
• Vahadir (9/5): Superb -
• Mateo (10/5): Exceptional -
• Carla (8/5): Good - Location, comfort, clean The food,
• Damien (9/5): Confortable hotel, very well located - Great location Bed is very confortable Very good breakfast Windows are single layer as most of the hotels in Ecuador
• Neil (10/5): Exceptional -
• Sergi (8/5): All what you need for a couple of business days in Quito - Good location, big room and nice breakfast Update plugs in the room
• Susan (10/5): Comfortable and very convenient to La Carolina park! - The breakfast was amazing!
• Ediz (7/5): Good -
• Daniel (7/5): Good - Room office chair. Electric window panel. Bed Shower. Really bad water.flow
• Volf (10/5): Exceptional -
• Luis (10/5): Exceptional -
• Janina (10/5): Exceptional -
• Fabian (3/5): Poor - LOCATION IS VERY GOOD. BREAKFAST NO GOOD NO BAD... WAITERS AND PERSONNEL LOBBY DONT HAVE ANY TRAINING.... TEN TIMES THEY ASKED ME THE SAME QUESTION.... ABOUT THE TRANSFER FROM THE AIRPORT TO THE HOTEL. I PAID CASH AND THE WANT ME TO CHARGE AGAIN IN THE BILL... BUT TEN TIMES I REFUSED TO PAY AGAIN THE SUTTLE AIRPORT - HOTEL
• Janina (10/5): The best Hotel in Quito 🥰 - Everything was excellent!!
• Fei (10/5): Excellent place to stay - Clean
• Janina (10/5): A wonderful and beautiful stay 🥰 - I love everything about the Sheraton, location, service, food is the best!! I will always come back 🥰. The staff was outstanding they make me fell home and welcome every day.
• Dana (9/5): Superb -
• Jill (8/5): Nice lobby and room. Our stay was short - Concierge VERY nice and helpful Breakfast should have been included
• Ting (5/5): Passable - Everything in the hotel is okay, except that the tall male waiter at the front desk has an extremely bad attitude. I don't know if it's just for Chinese people or for all yellow-skinned people in Asia. Something terrible happened.
• Bruno (9/5): Very comfortable Hotel in a safe neighbourhood - The staff was amazingly nice
• Abdulsalam (10/5): EXCELLENT STAY!! - Very clean, spacious and located at the best location None
• Alexander (10/5): Exceptional -
• Diana (10/5): Exceptional -
• Ian (10/5): Exceptional - The location was perfect for us to visit our family. It had good facililities and an exceptional breakfast buffet. The staff were cheerful and helpful. The hotel has all the facilities of a corporate hotel but with a friendly feel. Nothing.
• Daniel (10/5): Nice location, very comfortable rooms, delicious breakfast. - Nice location, comfortable rooms, delicious breakfast.
• Christopher (10/5): Exceptional -
• Anna (10/5): Exceptional -
• Fred (1/5): Bad -
• Fred (1/5): Unsatisfied the reception staff are very rude and unhelpful - Only the location The service was terrible
• Silvia (8/5): Very good - Hotel is very attentive to your security given recent events in Quito. I also went on a 4 hours tour with english-speaking driver from hotel[ Gonzalo], very good and safe.
• Andrew (9/5): Very nice - Didn't have breakfast. Wish I'd known it was available
• Da (7/5): Good but expensive - Good rooms Expensive / breakfast not included
• Rafael (10/5): Exceptional -
• Brenda (10/5): Exceptional -
• Mahmut (9/5): Superb - beeakfaat, central location
• Nadine (9/5): Staff is very friendly and went above and beyond to make our stay pleasurable. -
• Robert (9/5): Superb -
• Yerson (10/5): Exceptional -
• Katherine (9/5): great stay - clean, close to everything
• Janith (9/5): Nice amd confortable - Friendliness, cleanness and location 2 nights in the row 24hrs room services was not available and lobby bar close to early
• Zea (10/5): Exceptional -
• Anonymous (9/5): Superb -
• Lynn (9/5): Amazing staff, amazing location - Location and staff No indoor heated swimming pool
• Judy (10/5): Exceptional -
• Julio (10/5): Great! - I was very impressed with the service and the staff. They were very friendly. N/A
• Maria (10/5): Exceptional - Quito has become dangerous but the location was very safe and lots of restaurants the gym was open 24/7 and they only allowed the guest from the hotel to use the facilities The menu of the bar cafe could be more diversified not much to order
• Maria (10/5): Exceptional -
• Rima (8/5): Very good -
• Gurvir (10/5): Exceptional -
• Steven (9/5): Superb - The breakfast was very good, but somewhat pricey. Hotel is located in a good upscale neighborhood, but is quite distant from the historic center of the city and major museums. Traffic in Quito is chaotic and slow. Taxis are cheap by US standards, though they are not cheap for the locals living on the economy.

Photos