Hotel Santiago

Location: Calle 62 No 464 x 55 y 57, Mérida, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• Luggage storage
• Tour desk
• Shared lounge/TV area
• Public Bath
• Outdoor furniture
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby

Rooms Available

• Standard King Room

  This spacious room include air conditioning, free WiFi and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Satellite channels
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Socket near the bed

• Double Room with Two Double Beds

  This spacious room include air conditioning, free WiFi and a private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Satellite channels
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Socket near the bed

• Standard Triple Room

  This simple room includes air conditioning, free Wi-Fi and a private bathroom.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Satellite channels
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Socket near the bed

Guest Reviews

• Navarro (10/5): - Habitaciones hermosas
• Ku Flota (9/5): -
• José Fernando (1/5): - La Alberca lo único bueno No tenían agua en los baños de las habitaciones y se inundó la habitación de agua de WC asco total
• TERESITA CANUL (10/5): Excelente - La comodidad, la ubicación y la tranquilidad. Todo estuvo excelente
• Ulisses (10/5): -
• Sandrine (9/5): - Emplacement idéal dans le quartier historique. Séjour très appréciable avec du personnel très à l’écoute. Propreté et équipements conformes au relais du site. Bon rapport qualité prix compte tenu de la localisation
• Daniel (7/5): - El orario El orario
• GranSeb (7/5): - L'emplacement est très central, parking proche, les parties communes sont jolies Il y a avait des tâches sur les draps, climatisation très bruyante. Notre chambre pour deux, le lit était grand mais il n'y avait pas de place pour ranger nos affaires
• GranSeb (7/5): - L'emplacement, le parking proche, l'accueil et les parties communes sont très bien. La propreté des draps et la clim bruyante
• Jade (10/5): -
• Ricardo (9/5): - Atención Había mosquitos
• James (8/5): - Perfect location for access to the centro For the cost$ ... Nothing
• Fiona (7/5): All in all it had what we needed. - Very sweet location with everything close by. Wasn’t the cleanest property and also no windows in some rooms. Others were really nice tho.
• Angelika (8/5): -
• Manon (4/5): Bof - La localisation Le parking « disponible » est en réalité payant, et le personnel de l’accueil se garde bien de préciser que le stationnement dans la rue est complètement gratuit. Si vous souhaitez dormir, faites une demande pour éviter les chambres au rez-de-chaussée, qui vous permettent d’entendre l’intégralité des check-in et check-out à 7h du matin.
• Alejandro (9/5): - La cordialidad de la administracion Todo bien
• troya (10/5): - Esta céntrico a dos cuadras de la plaza principal. Es cómodo Pequeña y antigua pero por el precio esta excelente 👌 Muy cómoda. A la habitación le hacía falta luz natural.
• Hoy zapata (3/5): - La ubicación Me toco el cuarto 101 el que esta en la entrada y dede las 5 de la mañana el personal de recepción no dejaban de conversar entre ellos y todo se escuchaba recio en el cuarto er aun escándalo desde muy temprano. Y la cocina muy sucio.
• García Vigil (8/5): - El colchón cómodo y la ubicación.
• JULIE (5/5): Basic accommodation for a night - The location was convenient to points of interest Very small room, no windows, the air conditioning was so loud I had to wear ear plugs to sleep, the toilet didn’t flush. The accommodation is very basic and ok for a night but would not want to stay for any longer
• Muñoz Ovando (9/5): -
• Lizbeth (10/5): -
• Santos (1/5): - Hotel viejo y sucio, habitaciones sucias, baño sucio. En resumen todo el hotel necesita temodelacion urgente. Al menos que limpien pasillos y escaleras Hotel viejo y sucio
• Lauren (6/5): Good value for money in terms of location but the place is quite outdated and a lot more run down than the photos. - The location is super central and the staff were very helpful with everything I needed. The property is alot more run down than in the photos. My air con unit made an insanely loud noise which made it hard to sleep and the bathroom was very water damaged.
• Raul (9/5): favorable - precio-ubicación
• José María (10/5): -
• Rodrigo (8/5): - La ubicación está bien Le falta mantenimiento, instalaciones descuidadas
• Yazmin (6/5): -
• Alfredo (10/5): Buenas elección - La ubicación y la tranquilidad to No hay disgusto alguno
• Mirjam (8/5): -
• Rok (8/5): - Clean room. Kind staff. Poor water pressure in the shower. No windows in the room.
• Palma (9/5): - Great staff. Ac perfect. Room very clean. The pool not clean
• Ofir (8/5): -
• Charles (4/5): Hotel feel o in hard times when taken over by kavia - Cleaning noise general maintenance.
• Marcos (10/5): - Ubicacion del hotel Problemas con sanitarios
• NICOLAS (9/5): -
• Philipp (7/5): - Gute Lage.
• Samantha Cecilia (8/5): -
• pietro (3/5): - posizione centrale stanza senza finestra, pareti con umidità, non funzionava lo sciacquone, pulizia scarsa, parcheggio molto più caro di quanto scritto, foto non veritiere,
• CHANHWI (3/5): - 위치 오래된 건물이라 변기의 수압이 낮습니다. 개선의 여지가 없습니다. 변기는 무조건 막힌다고 생각하면 됩니다. 직원들도 해줄 수 있는게 없으니 회피하기만 합니다. 방 곳곳에 거미줄이 있고 곰팡이가 피어있을 정도로 청소 상태가 좋지 않습니다.
• Gomez (4/5): - La ubicación esta bien esta cerca del centro Que el la aplicación dice que incluye desayuno y no es verdad Las ventas no tienen seguro están en mal estado Se puede considerar ya un hotel viejo pisos manchado y el trato del personal bien
• Antonio (7/5): Triste le falta - La ubicación excelente las habitaciones bien pero le falta mobiliario a la habitacion No tenía estacionamiento y no lo dicen hasta que llegan te ofrecen el nocturno pero todo el día te sale muy caro . Faltan toallas y los wc no funcionan bien y aunque sea dia festivo tienen que hacer limpieza de habitacion.
• Christian Donahid (9/5): - Arquitectura Qu no tenia alberca grande
• Diana Martínez (10/5): Buen lugar para hospedarse - La ubicación y el personal. Para bajarle al baño tenía poca presion, por lo que hubo que ingeniárselas.
• Jose (9/5): -
• Truls (8/5): -
• simon (4/5): - Bon emplacement Pas de moustiquaire au fenêtre, rapport qualité prix mauvais.
• Jacinto (7/5): - La instalación , habitación ,los baños Los peños escalones que se encuentra cerca del baño y la ubicación del clima
• etienne (7/5): -
• Luis Alberto (10/5): - La ubicación es excelente y el personal muy amable La presión de agua en el baño puede mejorar
• Cazares (9/5): -
• Karla (6/5): - Muy buena ubicación y el aire acondicionado en buen funcionamiento lo cuál ayudó mucho a las demás malas instalaciones Las camas rechinaban en cualquier movimiento que hicieras, el baño olía a drenaje, la alberca (que es más como un chapoteadero) estaba sucia y la sala de la recepción estaba muy sucia y vieja.
• Marco Atzori (5/5): -
• Ricardo (8/5): - Le urge remodelación.
• katy (8/5): Muy cordial, servicial, siempre atentos a lo que requerimos, nos orientaron y apoyaron en todo. - La cercanía del centro principal de la Ciudad un poco de ruido de repente algunas noches como si alguien estuviese trabajando con herramienta eléctrica, de lo demás un excelente trato amable y cordial , el personal amable y servicial., me gusto mucho su ubicación muy cerca de lugares principales en la ciudad., limpio y agradable, con gusto volvería a hospedarme en el.
• leticia (3/5): - Hotel muy bien ubicado. Instalaciones un poco viejas, la presión del inodoro muy mala y presentaba fuga. Tiene mucho potencial por su ubicación y el edificio es bonito.
• Muñoz (9/5): - La comodidad del cuarto El ruido después de las 11 de la noche
• NICOLAS (1/5): A éviter - L'emplacement, c'est le seul point positif A part l'emplacement, rien ne va. Parking finalement payant alors que c'est annoncé gratuit Chambre sans fenêtre pleine d'humidité Meubles très sales Aucun respect la nuit et le réceptionniste s'en fou Lit pas confortable
• Esther (1/5): Engañan con su publucación - Nada...llevava un grupo de 30 personas y tuvimos que conseguir otro hotel...todo era pésimo, desde el trato. Instalaciones, etc. Que lo reservé para pagar en ek alojamiento , me cobtacto el hotel para pexurme antivipo y no me devomvió nada, es un engañi. Un robo
• consultinglab (1/5): Se passate dalla meravigliosa MÈRIDA NON ANDATE QUI A DORMIRE - Solo la posizione strategica Il parcheggio dato come compreso nel prezzo era in realtà a pagamento e solo con contatti il che mi ha creato notevole disagio essendo il mio ultimo giorno in Messico dover riandare a prelevare a mezzo kilometro di distanza. Il wc non funzionava, l’ho segnalato ma non è cambiato nulla, ho dovuto scaricare con un secchio riempito dalla doccia che tra le altre cose era rotta. Le lenzuola macchiate ed il personale si giovane , ma estremamente scortese, soprattutto il ragazzo presente al momento del mio check in e check out! In un mese passato in Messico il peggior albergo in assoluto e tenete presente che ho dormito anche nella giungla! Ad un prezzo esagerato per la struttura neanche la colazione era compresa! Esperienza ORRIBILE!
• MARIA DEL ROSARIO (5/5): -
• Angelica (10/5): - Muy tranquilo y silencioso.
• James (7/5): All in all, as I was dog-tired, I had a great night's sleep and got done what I needed to. - most of the staff were very helpful and cooperative. Knowing of my mobility issues they ensured I had a ground floor room close to the main desk. They started up a sim card for me as the instructions were in Spanish beyond my level. I have stayed here before and will return. the night desk guy told me there was no bottled water available and then I found a dispensing machine around the corner. There is very little water pressure and the wifi was variable in strength.
• Colin (9/5): Amabilidad - La ubicación Las escaleras
• Rivera (10/5): - Buen servicio limpieza y ubicación precio accesible
• Camopos nicoli (10/5): -
• Medina Manrique (10/5): -
• jody (10/5): - Superbe logement ! 🌟 Le rapport qualité/prix est imbattable, vraiment rien à redire. L’appartement est très bien placé, dans un endroit calme et plein de charme, avec une ambiance typique de hacienda qui donne tout son cachet au séjour. La literie est dingue, les lits sont immenses et ultra confortables — on y dort comme des bébés 😴 Tout est très très propre, et le personnel de la réception est à la fois sympa et très réactif, toujours prêt à aider avec le sourire. Un séjour parfait, je recommande les yeux fermés ! ❤️ rien à signalé
• Jose (7/5): -
• Francisco David (8/5): - Trato del personal
• Jose Emilio (8/5): Valeu a pena pelo custo baixo. - A localização é excepcional, a dois quarteirões da praça principal da cidade. O prédio é antigo, com um pé direito alto. O quarto não tinha janela, era ótimo para dormir. O banheiro era limpo e moderno. Apesar de grande, o quarto não tinha espaços e móveis para acomodar as roupas e malas. Mas nosso maior problema foi o wifi, que funcionava muito mal. Reclamei várias vezes, sem resultado. Fui obrigado a sentar-me perto da recepção para usar o wifi administrativo.
• SILVIA (10/5): -
• Pj (6/5): Para ma tarifa que cobran muy mal servicio - La alberca Me comentaron que no se permitían bebidas alcohólicas ni fumar mas habían personas tomando en la segunda planta y en la alberca la verdad le da mal aspecto los cuartos son muy pequeños no hay espacio para nada el clima muy desgastado la tv no era smartv y otros detalles
• América (4/5): - Lo unico bueno es la ubicación Las instalaciones estan descuidadas y tienen cucarachas :( muy arrepentidos de hospedarnos ahí
• Juan Camilo (8/5): -
• Morales (9/5): Superb -
• Judith (8/5): Very good - Nice hotel but location is great Room is small, but for price is good
• Dayana (8/5): Very good -
• Patt (10/5): Exceptional - Very calm to relax confortable. Everything i liked.
• Sidong (5/5): Good location, cheap, but not that clean. - Location is great, right at the center. You pay what you get, for $30 a night -- big room and tall ceiling. Mosquitos. The property is kind out of maintenance. The corner room I stayed (right opposite of the front desk) are full of Mosquitos. It gives you a dark, humidity and not that clean feel.
• Gary (9/5): We enjoyed our visit! - Romantic, good location, near to good restaurants, a very nice antique atmosphere. Lack of tables or shelves in the bathroom. An almost trivial comment for an overnight stay, but a detail that would improve a stay of several days.
• Ruben (6/5): Pleasant -
• Jaime (9/5): Great spot, not bad place overall - Cute little hotel so close to the town square and city centre. Room was big and pretty comfortable The water pressure was pathetic - I couldn't even get the sand out of my hair it was so poor. The room cleaners kept coming by midafternoon when I was having a siesta so my room was fairly cleaned
• Máté (5/5): Passable -
• Lambourn (6/5): Dismal but quite cheap. - Location The quality of the towels and bed linen was good. Room was shabby and dirty in places. The bathroom had very poor water flow in the lavatory, sink and shower. No hot water in the sink, the hot tap in the shower was impossible to touch. The window blind was broken, the television was erratic.There were many stains on the floor. The reception and courtyard areas were not welcoming. Having to go to another place for breakfast was not ideal. Kavia needs to put more money into this hotel.
• Antoine (8/5): Very good -
• David (10/5): Comfy and cozy hotel in Santa Lucia Square. - The location is unbeatable as it is right in the next corner of Santa Lucia square park in Downtown Mérida. I also enjoyed the comfort of the rooms and the style of the building. Some rooms could have a little more space and the bathroom better ventilation.
• Laurence (9/5): Superb -
• Gerardo (10/5): My family and I had a good time staying at this hotel. - The hotel's room was great. The hotel had kept the old architecture, and this was the hightlight. Everything went well in this hotel.
• Juanita (7/5): It was good & we strongly recommend for a short stay and affordable price. - We liked the location. The service was good they were nice to us. Room was not cleaned for us.
• Aymeric (1/5): Very disappointing- I would like a partial refund on this stay as this was very misleading - The receptionist was helpful when we arrived the first night The pictures of the property on booking are very misleading. They gave us rooms on the 3rd floor which was in the roof. This was unsafe, dirty, smelly and noisy.
• Beatrice (6/5): Great location, but for me not worth the price - Location, patio Not particularly clean Price
• Olga (7/5): Good -
• Sendroiu (5/5): Passable - Great location and staff Old rooms, mold on the walls…
• Kristina (8/5): Great stay in Merida! - Great location. Friendly staff.
• Kevin (10/5): Lovely atmosphere great breakfast in sister hotel. Very helpful staff. Fully recommend. -
• Judith (8/5): Very good - The location Room was very small and mattress is not that comfortable.
• Noäm (8/5): Very good -
• Martin (7/5): Good -
• Sonia (3/5): Poor -

Photos