WoodSpring Suites Albuquerque

Location: 13001 East Central, Albuquerque, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Pets allowed
• Lift / Elevator
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Lower bathroom sink
• Paid WiFi
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Covered parking
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Queen Suite - Accessible/Non Smoking

  Max Occupancy: 2 (2 Adults)

  • Toilet paper

• Double Room with Two Double Beds - Non-Smoking

  Rooms on the upper floors are reachable by elevator. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Accessible by lift

• Queen Suite - Accessible/Non Smoking

  Max Occupancy: 2 (2 Adults)

• Queen Suite - Non Smoking

  Max Occupancy: 2 (2 Adults)

  • Toilet paper

• Queen Suite - Non Smoking

  Max Occupancy: 2 (2 Adults)

  • Toilet paper

Guest Reviews

• Larry (8/5): -
• Yunior (4/5): Deberían mejorar en las reservas - La ducha de agua caliente y q tenía frío Que reserve un cuarto individual con una cama grande y me dieron una de dos camas porq no había habitaciones
• Joel (1/5): Horrible - Horrible hotel stinks super bad bathroom wasn’t working the manager super rude worse hotel to stay Don’t let people stay with dogs they don’t let people sleep
• Jheison (10/5): - Muy bueno
• Gonzalez (10/5): - Muy bueno
• Rice (5/5): It was a decent place for the price - They tried to keep it clean That they made a deal and didn’t honor the deal
• Felice (10/5): - The place is excellent.It's very clean.The ladies in the front are great and they know what they're doing.I love staying at this hotel The rooms were very clean. The reception is friendly. They were very kind and courteous. Let us know you need anything, explained all the amenities available. Each time I would leave and go in and out. They would always great with a smile. Place was very clean.
• Rodriguez (5/5): Short uncomfortable - It was nice, but the staff was very kind and respectful, but very slow The facility nickel and dime you for everything they charge a deposit which did not explain why if you have to use a credit card any damages can be charged later to your card but now they want to charge an extra hundred and something dollar deposit
• Seth (1/5): Bad bad and bad - Sucks don't don't go there Everything
• Big Daddy Cool (3/5): - Friendly staff Location, lack of amenities, bathroom door couldn't close, saw a roach in the sink area
• Victoria (10/5): -
• Francisco (1/5): - The kitchenette was ok but nothing to help cook your food or anything. You have to provide everything. The location and atmosphere of the place.We ended up not staying. The parking lot was kinda dingy with the lighting making it concerning to park your car.
• Ashley (9/5): -
• Ricardo (7/5): -
• crespin (7/5): -
• Pat (7/5): -
• Matthews (1/5): - Price Staff, accommodations
• Bryanna (1/5): -
• Enjoli (4/5): - Only the staff Room weren’t clean
• Jones (1/5): They were rude. The hotel should be condemned for roaches. - This was the worse hotel I’ve ever stayed in. The roaches were just a cherry on top. The roaches and the room that smelled like throw-up.
• Alonso (1/5): La higiene es pésima - Solo la ubicación Había chinches en la habitación me estuvieron picando mate un par y las llevé a la recepción para que hicieran algo, tuve que dormir en el piso la higiene en las camas es pésima…
• Sandra (10/5): - Everything staff was so sweet and caring.
• Albert (5/5): - Pillows Between 2 highways very loud!
• Kristie (8/5): - The bed was super comfortable! No kleenex
• Matthew (8/5): -
• Jennifer (2/5): Cold - Bed was soft Toilet didn't flush. Heater didn't work. No coffee Very cold No bathtub stopper
• Edwin (3/5): - Not much Everything Was dirty
• Smith (1/5): Shitty - My friend put her name on the room because I lost my id and they used me as a guest and I paid for the room on my card. After charging she told me I couldn't be in the room after 10 because I have no id. I asked for refund since I'm the one needing the room. I was toldby credit card it would be 30 days to get 300 dollars back. Since they won't so a refund and just let the company reverse the charges. The hotel was rude when I asked them.ti refund so I can get my money they refused The way the rest dcf going refund when they say they will
• Suzette (10/5): Satisfied - Very friendly staff and felt very safe in the facility for my long work stay. I wish they would’ve clean the room once a week.
• Sandra (8/5): - Location, staff was very pleasant This was the second time I stayed there that my allergies kicked in must be a cleaner or something they use.
• Birdy (10/5): - All of it, the rooms were nice, the staff was amazing. Well worth it
• ELIZABETH (7/5): - Staff was very kind, thank you Benito for your courtesy. Did like how your room had a refrigerator and stove burner. Room was decent and cleanliness okay Our rooms microwave wasnt working which we didnt address to the staff, we just worked around needing it. Have your own shampoo/conditioner since you are provided very little.
• Jerome (1/5): I would never come back - Absolutely nothing I don’t understand how an establishment like this can still be in business
• Michelle (5/5): -
• migdalia (1/5): Insectos - Había cucarachas.
• Aaron (8/5): -
• Bradley (3/5): good for the price. I wish it was a little cleaner. - Convenience, - I liked that it was right off the high way, the low price and helpful staff. I also really liked how quick the check-in and check out was. Dirty floors, mice shit in the sink. Bed looked fine but due to the slightly unsanitary conditions, I was worried all night how dirty it actually was and what I was laying on.
• Fernando Emmanuel Jr (10/5): -
• Lo (10/5): - Customer service was great funny girls up front very cool. Fast experience. Everything was awesome. Just hope I get my deposit back lol and it said I requested another booking not sure if that was a mistake.
• Satya santi praveen (5/5): -
• Daniel (1/5): Noisey - Nothing $100.00 deposit
• stephanie (10/5): Short but pretty sweet. Thank you! - Location and price All was great
• Vianey (1/5): DO NOT STAY - Nothing Everything
• Crystal (5/5): Very disappointing - The location was great. There was no breakfast provided The staff were nice. The lack of them doing their jobs was the problem. My husband and I were there almost a month and not once was our room cleaned. We experienced roaches. We asked if we can get someone to come spray our room and we kept getting excuses about the roaches and getting our room cleaned. We had to throw our own trash. We got to the point where we had to sweep our room ourselves.
• Cristhian (3/5): - limpiaron mi cuarto solo una vez en 14 días q estuve ay les dije 5 veces q si melo pude limpiar y solo decían lo apuntaré para mañana eso es loq mas me disgustó
• Jonathan (5/5): -
• Jose (10/5): -
• Morefield (1/5): - Absolutely nothing There was a drug deal happening in the parking lot and fire fighter presence due to a person being stuck in the elevator. Book anywhere else if you can.
• Curtis (1/5): Terrible - Nothing The deposit
• Lynda (3/5): -
• Edith (7/5): -
• Cody (10/5): -
• Frank (10/5): - People NA- my stay has been amazing.
• Dusty (8/5): - The value for my dollar was great. The kitchenette would have been awesome if we needed a longer stay. The room was clean, and the building was safe with only one entrance. The front desk clerk was not rude, pure say, but she went out of her way to make me uncomfortable and unwelcome. I don't appreciate being treated like a thief. I was forced to pay a deposit of 150.00 that if they say my room is good to go, i should get back in two-ten business days with no way of knowing if we passed in the morning or not. I understand that a property has to protect itself, but they don't have to me feel like a criminal because I'm young.
• Cindy (4/5): - Everyone in office very eager to help with anythibg.
• Robert (10/5): - The manager was phenomenal. He had calls coming in everywhere and still held it together. Was able to completely give 110 percent of his attention to everyone he was helping and I was still able to check into my room in 10 minutes.
• Sreeja (1/5): -
• Hsga (10/5): -
• Gerardo (1/5): - It smelled very bad and strong, there were cockroaches, I didn't stay, I asked for a refund
• Gambina (1/5): Could not take shower roaches got into food - Roaches shower broken Needed maintanance
• Autumn (1/5): I did not feel comfortable at all and people kept messing with our door - One way in and one way out! Cockroaches everywhere. Cold water. No coffee pot and was dusty and smelled of weed. We were greeted by a gentleman in hallway begging us to come check his room out because he could tap the microwave and the bugs would scatter. And he had to buy his own coffee pot and stated I guess here’s their tip cause it will get left at the motel of bugs.
• Jennifer (1/5): -
• Madrigal (5/5): -
• Jose (7/5): This was worth the money paid. - value no shampoo or conditioner
• Samet (1/5): Worst - Its a fraud. They took 100$ deposit from my card and 6 days after, still didnt pay back. Not providing even a hair dryer. Worst hotel experience in US for my 30 days road trip.
• Herrick (7/5): Would of been great experience just had Roaches really bad - Security..Noone running around being loud Roaches BAD
• Jose (10/5): Recomendado al 100% - Amabilidad Soy cliente y siempre quiero volver
• Merle (5/5): -
• william (10/5): -
• Walter (7/5): Nice place but not worth the money - It was quiet I'm still waiting for my safety deposit money back which was three times the room
• Maria (1/5): -
• Landon (1/5): -
• Dennis (6/5): -
• Alfonso (5/5): Pore - Pore Building only
• Manuel (4/5): 4 walls and a roof - Kitchen to cook in Every night something new happened like someone upstairs was having a party at night during the week or someone screaming at 3 am for no reason people fighting in the hallway i stayed a whole week i think 3 nights i had full sleep the other were always interrupted by something
• TE-WEI (3/5): - Terrible amount of cockroaches
• Odie (8/5): -
• Isidro (8/5): - The price. All the paperwork I have to Field out.
• Mejia (1/5): - wifi connection no good it ask for payment although they said you weren't going to get charged and I did now I having to disputed you guys lied to me. The rooms were terrible and was very dirty..
• Magana (1/5): - Nice room no parking Roches in the room
• Dennis (5/5): I’m not welcomed there anymore I think - They went into my room without my permission then threw me out without an explanation they accused us of smoking we only smoke outside
• Carmela (1/5): -
• James (2/5): - The rooms Customer service lady / over booked the reservation /Didn't handle it well
• Monica (2/5): Stay was unpleasant. - The property is located in an okay spot, there is food near by and easy access to freeway. Our stay was interrupted by cockroaches coming out of everywhere including the walls. We let staff members know and we were able to switch rooms ONCE.. which also was infested by cockroaches, we asked to be switched again or speak to management but since it was after hours we were told to wait till morning to speak to management and was given a cockroach spray for the room we were in. Staff was nice and understanding but this cockroach problem needs more than a friendly staff. Very unpleasant and uncomfortable stay, will not be staying here again. I hope this problem is soon fixed and nobody has to stay in a roach room 🫩
• Amarae' (1/5): DO NOT STAY HERE . - The gentleman at the check in desk was kind and very professional ROACHES! THIS PLACE HAD ROACHES WE COULD NOT STAY IN A PLACE WITH ROACHES. First the place was already super sketch when we pulled in but since we only needed to stay the night to get some rest we figured it wouldn't be terrible. Then we're told the second room we booked only had twin size beds in it. Which is not what I had booked. We go upstairs and 4 of my party of 6 take showers I hear a loud bang and my son says mom they have roaches, so I looked around and didn't see anything alarming but the dead bug on the wall who was now unidentifiable I asked my son if he was sure it was a roach because we had just driven for over 20 hours and we were extremely exhausted. He said yes. Upon further inspection there has been numerous reviews about this place having roaches. And I'm sorry but if you got roaches you got bed bugs too. The bathroom door didn't even shut they had a little latch up at the top to close the door, the sink in the bathroom was cracked all the way down the side and the AC unit looked like it was about to fall off. Needless to say We did get a refund on the room and ended up sleeping at a luvs truck stop. I felt more safe at the luvs then I did the hotel.
• Monica (8/5): -
• Aldo (10/5): -
• Guadalupe (10/5): -
• Isaac (1/5): - Nothing.. Two stays in a row i had problems getting my deposit back. The manager doesn't notify his staff when he gives a free day due to their incompetence. In turn they use my deposit!!! Its rediculous..
• Jose (1/5): - It is a very dirty place with many animals and people drinking and smoking. It is not a place to rest but to continue the party.
• Robert (6/5): Pleasant -
• Jeffrey (9/5): Superb - Quick and easy check in, great staff The unexpected $100 security deposit
• Isaac (10/5): Exceptional -
• Jersey86 (1/5): Bad - Nothing bed bugs and roaches Nasty room with roaches and bed bugs
• Renea (4/5): Disappointing - Location and staff and room was clean 1. Haven't had my deposit returned to me and the office only says to keep waiting that it should be there
• Eduardo (1/5): Bad -
• Cornelia (1/5): Bad - nothing everything. Especially the staff
• Jesus (7/5): Our stay was very comfortable - The staff was very nice they a made sure we had what we needed. The room was very clean And comfortable
• Julio (7/5): Good -
• Wright (1/5): Bad - Nothing Everything, like a prison, one entrance and 1 exit, no parking for check in, no curtains in the room, blinds don't work, no soap, no coffee in the room, they should shut this place down or don't call it a hotel! Also, 1 light in the room, no light by the bed, sink in the bathroom was falling apart. No cart to carry luggage to your room.

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