Hotel Waterbuck

Location: West Road, Nakuru, ke

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 05:30 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Nightclub
• Fitness facilities (surcharge)
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Karaoke
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Kids' outdoor play equipment
• Evening entertainment
• Baby safety gates
• Outdoor furniture
• Coffee Shop on site
• Fence around pool
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Happy hour
• Shopping on site
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Game drive nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Covered parking
• Secured parking
• Garage
• Swimming nearby
• Hosted evening meal (reserve)
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Executive Suite

  This suite features a pool with a view. This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, executive lounge access as well as pool views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Bidet
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room

  This double room's special feature is the pool with a view. The spacious double room provides a tea and coffee maker, a seating area, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher

• Superior Double Room

  The pool with a view is a top feature of this double room. The spacious double room features air conditioning, a tea and coffee maker, a terrace with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher

• Standard Double Room

  A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are provided in this spacious double room. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher

• Standard Twin Room

  Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room has tiled floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area as well as lake views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher

• Standard Triple Room

  A seating area with a flat-screen TV, a desk and a private bathroom are available in this triple room. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher

• Junior Suite

  The spa bath is a top feature of this suite. This air-conditioned suite is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Mobile hotspot device
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation

Guest Reviews

• ngari (5/5): - We had a few complaints about some things and the manager solved them promptly. We were also able to get a room exchanged as we didn't like the first one offered Some staff were very very rude (waiters/cooking staff in the breakfast hall) Was nearly overcharged for an extra night due to the receptionist's incompetence.
• Elisheva Karonen (10/5): High-quality, comfortable, operational hotel with friendly and helpful staff - The hotel was very comfortable and clean. There were no small creatures in the room. The shower also had good hot water. The staff was very friendly and the cleaning was done nicely every day. We were treated really kindly and helped with everything. We were treated very kindly and helped with everything. I would really like to visit again - I warmly recommend the hotel to others too It was nice to have breakfast and the service was good. However, the food was the same every day, so we didn't bother going for breakfast at all during the rest of our holiday. In the evening, we had to wait a really long time for our food in the restaurant after ordering.
• Turnbull (1/5): - I turned up and they said they did not have my booking
• Andrew (1/5): Don't stay here - The staff were friendly Arrival, security tried to charge us to park. Room was advertised with air-conditioning and mosquito net, his was not true. Room we book, they gave us on ground floor right next to kitchen and car park, Room smelt of burnt food and car fumes. We asked to move but only had a small room available, no refund or compensation offered. Couldn't sleep due to loud music from next door, hotel security did nothing about this. Asked for fan as no air-conditioning in room, here was no fans available. We asked for water to ty help keep us cool, we were told we had to buy it from bar. Bathroom had mold around ceiling. Windows didn't close fully so mosquitos in room. Overall the experience was poor and we would not recommend it.
• Daniel (8/5): - Sehr gutes vielseitiges Frühstück
• Rustam (1/5): -
• Alfred (7/5): -
• Ahmed (6/5): -
• Bernadette (10/5): -
• James (8/5): Good value and location - Breakfast was good and staff very friendly and efficient
• Alfred (6/5): -
• Kerubo (8/5): Satisfactory - Food was okay. Check in staff Marion was excellent: courteous and professional. Rooms can be upgraded.
• Alessandro (7/5): -
• Joyce (9/5): -
• Tjeerd (10/5): Super - Het personeel van het hotel is geweldig, Angeline, Monica, Brian, John, Nakuru Queen and all the others.thank you very much. Helaas was het zwembad een paar dagen dicht.
• Faith (10/5): I had enjoyed the bar lounge. I love food there . The best I aet is steak 🥩 - Location cleanliness room friendly welcome Security is perfect.. and reception their very friendly warm welcome 🙏
• Mrs Aruna Thompson (9/5): Good - Professional staff throughout Breakfast could have been better
• Beatrice (8/5): - Staff and meals perfect. Very clean rooms Too much noise, and loud music on New Year eve without prior notice.
• Gitonga (8/5): -
• Bjørn Egil (8/5): -
• West End Girl (9/5): -
• Dirk (8/5): Wohlfühlen mit Hindernissen - Sehr gemütlich in zentraler Lage. Gute Ausstatung, typisch kenyanisches Essen. Auf Sauberkeit wird sehr geaachtet. Ein Ort zum Abschalten vom Alltagsstreß. Sehr unorganisiert, wir waren "leider" über Silvester mit Abendessen eingebucht. Da am Silvesterabend ein Buffet stattfand wurden wir einfach vergessen. Hungrig reklamierten wir und wurden dann, nach einer Stunde der Personalverwirrung, wie Bittsteller in einer kalten Ecke zum Silvesterbuffet geparkt.
• Leonardo (10/5): Buon rapporto qualità prezzo - Personale gentile, albergo pulito, buono il ristorante, prezzo corretto Tutto ok
• KUNYITA (9/5): Perfect for a long stay. - It was very beautiful and clean and pleasant. The staff were very friendly and professional. I’d come back to stay here. My booking included breakfast but when I got there I was told it was exclusive. Paid for bed only. Since it was a night only stay I didn’t mind so much.
• Tamara (8/5): -
• mandi (10/5): I was extremely happy and it was value for money - The staff was very helpful and friendly. I needed an adaptor/plug to charge my phone because my one fits the South African plugs and the gentleman who stands by the door went to the Westside mall and bought one for me with no hassles. Im really impressed with that hotel. Looks rough on the outside because of the surroundings but once inside, its blissful. Top notch service and breakfast. The only request I could have with their breakfast is for them to add pork products to complete their spread. Its not their fault, but the streets are busy the whole night. The scooters don't stop.
• Peter (8/5): - Zeer vriendelijke bediening Hotel met klasse Veel geluidsoverlast van andere kamers en werkend personeel
• Nkatha (8/5): -
• Wabwile (9/5): -
• Jack (7/5): - The food on the first night was really good and it was all men serving us. They were great. On the second night it was diffrent staff, mostly women They were not as friendly or as helpful. All in all its a good hotel with good food. To much light in our room. The little windows at the top need curtians to stop the unnatural light entering the room at night.
• Mwaura (10/5): -
• Eriksen (9/5): Same level as Merica now. Less expensive - Visited many years ago but now they are lifted to a much higher level. The food is great.
• Sarah (3/5): - The staff were wonderful, hot shower was good. Very dated rooms, noisy environment, very uncomfortable bed, poor restaurant layout set up so that the entrance and exit was through the buffet.....in between the laid out buffet.....no one seemed to realise that was a food/hygiene issue....
• Catherine (8/5): Overall good. - Good location and restaurant. I slept fine. Pool looked a little dirty, not terrible though.
• jayanti chouhan (10/5): Very disappointed the way I was treated was promised and paid for the executive room but was give a basic room - Staff were helpful -friendly and polite Booked and paid for executive room but was given a basic room After complaining to manageress was promised that I will be provided with executive double room After few hours I was I was told that executive room was not available as it was allocated to local residents
• Sang Keun (8/5): -
• Fredrick (8/5): -
• Fredrick (8/5): -
• Sang Keun (8/5): -
• Xav (10/5): - Personnel très bien et très gentil et la chambre était très propre et très belle le dernier qu'on a fait sur google mais c'est booking
• Jacquiline (8/5): -
• Nicola Marangoni (9/5): Excellent place in Nakuru - The hotel is beautiful. Our room was very large and cosy. Excellent food for variety and quality. Good position for going to Lake Nakuru NP. Some staff members could have been more friendly towards guests.
• DISCOVERY OF INDIA (9/5): - Accommodation good Food was awasom Rooms are clean and comfortable Only there is no elivator for comfortable access to the upper floor
• Kamonashish (5/5): -
• Kamonashish (6/5): -
• Stephane (7/5): Too noisy - Convenient place, good staff, good restaurant Location is toooo noisy
• Robert (4/5): Disappointing -
• Cynthia (7/5): The hotel was fine, it is very dated. The room was clean and comfortable. - The staff were very friendly and helpful A event at the poolside meant we couldn't swim on one of the days which was disappointing as the main reason for booking was the pool
• Mohsen (10/5): Exceptional - From the moment you enter the reception of this fantastic hotel you feel welcome. The staff are so polite and service minded that you lack words to thank them. When you arrive at the reception you meet a fantastic woman named "Angelina" who takes care of you in a professional manner. She really bears the name Angel because she was my angel to help and understand most things. She is without a doubt a great resource for the hotel. I got a room you can only dream of. Well-cleaned, large and full of everything. The restaurant offers a fantastic breakfast and they are open 24 hours with a buffet with local and other types of food. I am a very picky person when it comes to choosing a hotel but honestly I couldn't find a single fault. I can only congratulate the hotel manager.
• Shadi (6/5): Generally, a satisfactory stay. - Breakfast was satisfactory, the first room was spacious with a king bed but very hard and it was difficult to sleep the first night. We requested for a change of mattress instead the room was changed to an even room and that was really impressive by the staff of the hotel. Our remaining two nights became comfortable. Their rooms are clean, bedding is clean. The staff is friendly and helpful. Their food is good especially the Alacarte restaurant. The hotel is close to shops and the main road. WIFI was very good. If they could get comfortable mattresses. Was very disappointed with the gym, the machines are very old and most not functional. Wish the entertainment in the bar can be limited to a certain time before midnight instead of the whole night. It was very difficult to fall asleep with loud music the whole night.
• Sonnie (4/5): Disappointing -
• Ahmed (8/5): Very good -
• Dr. (9/5): Superb -
• David (9/5): Excellent lodging.i recommend highly - Well kept
• Benard (6/5): Pleasant -
• Jeremy (10/5): Exceptional - Amazing staff and professionalism from Kevin and Monica... nothing was too much to ask for. Everything!
• Serah (9/5): Amazing - The breakfast was lovely and the overall place.Was happy and would recommend. Lack of sanitary bucket in the toilets.
• Jurica (10/5): Exceptional - Everything great, rooms, food, location, especially staff.
• African (8/5): Very good -
• Benjamin (7/5): Overall, fantastic location with good and friendly atmosphere - I only had breakfast, and it was good. The fruits however were not very fresh. The shower cubicle was a bit tight (small) and the drainage was slow.
• Liz (3/5): Poor -
• Francis (7/5): Good -
• Peter (8/5): Very good -
• Suzan (8/5): Very good -
• Emma (8/5): Very good - Great quality and secure parking. For the country the breakfast buffet and dinner is good. Room didn't have aircon as listed however. Won't let you pay in usd cash unless notes are 2024 and 2023 issued.
• Nyambura (8/5): Very good -
• Brendah (10/5): Exceptional -
• Kamanthi (8/5): Very good -
• Collins (8/5): Very good -
• Clara (5/5): Passable -
• Michael (7/5): An awesome stay in the heart of Town - It was clean , spacious, centrally located and kind staff members Was a bit noisy
• Emily (7/5): Good -
• Greg (8/5): Very good - No hot water
• Ashley (10/5): Exceptional -
• Wayne (7/5): Good - Breakfast was very good, Location was great, next door to a large mall. When it rained there was standing water in the hallway leading to our room. We had to ask for a doormat to wipe off shoes before entering room. It was supplied, but we shouldn’t have had to ask. Very little parking, very tight.
• Wilco (1/5): Bad -
• Greg (5/5): Decent but not great - Close by Dirty and old
• Ian (8/5): Really refreshing overnight on a long journey. - I have stayed many times and always feel welcome, good comfortable rooms, excellent staff team, great breakfast buffet and attached courtyard restaurant. Location good if you want Nakuru facilities. No complaints.
• Nyambura (9/5): Superb - Super friendly staff The bathroom floors need to be a bit rough...do away with curtain showers...they are a hazard.
• Gordon (9/5): I enjoyed my stay at the Hotel - The room was very clean and spacious. The breakfast was fantastic.
• Maria (7/5): Good - The room was comfy and big. The manager tricked us with the dollar notes, the hotel is very far from the park.
• David (9/5): Worth Coming Back To - Excellent breakfast. Clean, comfortable and big room Staff needs a bit more training. But they are courteous and helpful.
• Ondřej (8/5): Very good - Swimming pool was great. The hotel is nice but little bit expensiver, especially when we booked 2 rooms but they saw that is only for two person (each room for one person) and we had to pay extra money for another 2 person.
• Winnie (8/5): Very good -
• Isaac (10/5): Exceptional -
• Bo (5/5): Functional hotel, don't expect bells & whistles, but they offer comfort and good nights rest. - Central location as a stopover for our longer journey. Passable experience.
• Ngati (9/5): Superb - The Staffs were so good
• Alessandro (10/5): Exceptional - Everything was okay Not accepting my booking
• Shielah (8/5): Very good - Good location helpful staff
• Sophie (7/5): Great! - The room was very spacious and clean and the hotel staff were very helpful and friendly. The location of our room
• Isaac (10/5): Amazing - The breakfast was amazing and the variety of meals were top notch. The rooms are spacious and amazing! Great value for money N/A
• Anthony (5/5): It would have been, a much better experience if they didn’t treat guests like potential fraudsters - Clean, superb location and environment pleasant Everything must be prepaid. You have to pay in advance for everything.
• Rose (9/5): Superb -
• William (10/5): Exceptional -
• Eric (1/5): False advertising - Gave me a room totally different from indicated one. False advertising!
• Evans (8/5): Excellent place, I do recommend to others - Excellent Foods, comfort and service
• Ngati (8/5): Wonderful experience. Still looking to come back again. - Clean and the staffs are professional Nothing
• Collins (10/5): Exceptional -
• Moses (6/5): Honest review of Hotel Waterbuck, Nakuru, Kenya. - The staff were really nice. Excellent customer service and very friendly. All of them, the cleaners, the house keepers, the security guys, receptionists, they were all very friendly and respectful. It was also fairly clean and beds were comfortable. The hotel was very, very noisy. We stay in hotels a lot but all the 3 nights at Waterbuck hotel were all very noisy. We have never experienced this in any of the other hotels we have stayed in over the years. The nights were terrible. We wouldn't stay here again and wouldn't recommend, unfortunately 😕 .
• Imelda (7/5): Good -

Photos