Hacienda Susulá

Name: Hacienda Susulá
Address: Calle 18 Sin Número/ Entre calle 19 y 21, Susulá, mx

Location: Calle 18 Sin Número/ Entre calle 19 y 21, Susulá, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Indulge in 4-star comfort with air-conditioned rooms, free WiFi, and private bathrooms.

Relaxing Amenities
Unwind in the outdoor pool, hot tub, or garden terrace while enjoying the concierge service.

Convenient Location
Explore nearby attractions such as Merida Cathedral and Main Square, just a short distance away from the hotel.

To book your stay at Hacienda Susulá with us, please visit our website or contact us directly.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Hot tub/Jacuzzi
Chapel/shrine
Non-smoking throughout
Concierge service
Allergy-free room
Adult only
Outdoor furniture
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
CCTV outside property
24-hour security
Security alarm
Mobile app for room service
Television in common areas
Express check-in
Free wired internet
Self parking (surcharge)
Beach umbrellas
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Swimming nearby

Rooms Available

Junior Suite with Terrace

This suite's special feature is the hot tub. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Sofa
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Outdoor furniture
- Toilet paper
- Pool towels
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Two-Bedroom Suite

This suite features a hot tub. This spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned suite provides a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 4 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Interconnected room(s) available
- Private entrance
- Sofa
- Dining area
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Dining table
- Outdoor furniture
- Toilet paper
- Pool towels
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Two-Bedroom Suite

Guests will have a special experience as the suite offers a hot tub. This spacious suite consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned suite provides a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 3 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Interconnected room(s) available
- Private entrance
- Sofa
- Dining area
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Dining table
- Outdoor furniture
- Toilet paper
- Pool towels
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Suite

The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Outdoor furniture
- Toilet paper
- Pool towels
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Queen Suite with Pool View

This suite's special feature is the hot tub. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Outdoor furniture
- Toilet paper
- Pool towels
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Junior Suite

This suite provides a hot tub. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Sofa
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Outdoor furniture
- Toilet paper
- Pool towels
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Superior Suite

Guests will have a special experience as the suite features a hot tub. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Outdoor furniture
- Toilet paper
- Pool towels
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Suite with Balcony

The hot tub is the standout feature of this suite. The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a TV, a private entrance, a mini-bar, a coffee machine as well as garden views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Fan
- Toilet
- Private bathroom
- Dressing room
- Private entrance
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Outdoor furniture
- Toilet paper
- Pool towels
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow

Guest Reviews

Hugo (4/5): NO REGRESARE - LA ILUMINACION PERSONAL, RUIDO, HABITACION BAJA CALIDAD, COMIDA
Haxel (10/5): - Muy bonito y tranquilo el lugar.
William (10/5): - Bien
Alejandra (8/5): - Único inconveniente el dormitorio no tenía acceso agua y me movieron otra habitación.
KATY (8/5): - La atención al lle
Osmany (10/5): - Excellent
Jazmin (8/5): - excelente opción para tu estancia
Psic. Evita (10/5): - Muy lindo todo ! Y muy rico el restaurante
Yasmin (10/5): - Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
LILIA (10/5): - Excelente
selene (10/5): - Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
AJIT (2/5): - very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
angelica (6/5): - Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
EVELYN (4/5): - Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
bianca z (4/5): No recomendable - Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Samara (10/5): - Todo estuvo excelente
Jaime Emmanuel (8/5): - Buen lugar
Estela (10/5): Muy bien - Todo muy bien
Giobana patricia (10/5): - Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
María Fernanda (8/5): Todo un potencial - El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Hector (4/5): Mala experiencia - La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Carlos Avelino (10/5): - Todo excelente
Guillermo (10/5): - Muy agradable el lugar, y no están insistiendo en salir a las 12 del día, muy bonitas las albercas y muy buen servicio y muy cómodo
CYNTHIA (8/5): - Todo esta super bien el restaurante es una joya, la comida es muy buena sin embargo el servicio es pesimo ya que es muy lento, para llevarme una cerveza a mi cuarto duraron 1hr 30min
Karl Anton (10/5): Estancia Inolvidable y Placentera - Una experiencia inolvidable y muy recomendable. El personal que nos recibió y atendió siempre fueron muy amables. Regresaría
TITO DE JESUS (10/5): - El lugar muy bonito, limpio, la alberca bastante amplia, todo muy bien, solo faltaría mas opciones de alimentos , ya que la carta de restaurante tiene pocas opciones