Gateway Madurai

Location: No. 40 TPK Road, Pasumalai, Madurai, in

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Pets allowed
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Table tennis
• Currency exchange
• Non-smoking throughout
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Kids' outdoor play equipment
• Entertainment staff
• Outdoor furniture
• Fruits
• Pet bowls
• Badminton equipment
• Pet basket
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Hosted evening meal (reserve)
• Vegetarian menu options available
• Pool toys
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Heritage Room Garden View King Bed

  Overlooking the garden, each air-conditioned room is equipped with a mini-bar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar

• Suite

  Max Occupancy: 3 (2 Adults)

• Premium Room Garden View King Bed

  Overlooking the garden, each air-conditioned room is equipped with a mini-bar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar

• Colonial Room Garden View Twin Bed

  Overlooking the garden, each large air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar

• Suite

  The unit offers 1 bed.

  Max Occupancy: 5 (3 Adults)

  • Private bathroom

• Colonial Room Garden View King Bed

  Overlooking the garden, each air-conditioned room is equipped with a mini-bar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar

• Colonial Room Twin Bed

  Overlooking the garden, each air-conditioned room is equipped with a mini-bar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar

• Premium Room Garden View Twin Bed

  Overlooking the garden, each air-conditioned room is equipped with a mini-bar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower. It offers additional space.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar

• Luxury Suite Garden View King Bed

  This suite has a private bathroom, a mini-bar and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 5 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Private bathroom

• Colonial Room with Sit Out King Bed

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

Guest Reviews

• Kumar (10/5): -
• Mohammed (10/5): -
• Priya (10/5): -
• Poornachandran (10/5): - Best view I ever had throughout my trip to India, wonderful experience from welcoming till to send off Maybe nothing, all we like about. The setting and welcome. I g attitude of the staff. We are coming again with family
• Bala (9/5): -
• varadharajan (10/5): all over every thing is good - Location view is good
• Bekkouche (10/5): Gateway hôtel Madurai - Le Gateway hôtel a été notre pied à terre pour visiter Madurai. Nous sommes arrivés tard dans la soirée avec une réservation à la dernière minute et nous avons été accueillis par l'ensemble de l'équipe avec un grand professionnalisme. L'accueil est personnalisé dès l'entrée au portail. On vient vous chercher en véhicule, on vous décharge des bagages, on vous offre une boisson délicieuse. EVIN le réceptionniste de nuit a été notre principal interlocuteur. Il nous a reçus avec un grand professionnalisme, il a pris le temps de tout nous expliquer, de nous proposer des activités le long de notre séjour. EVIN se rend toujours disponible pour le moindre besoin, attentionné et réactif, nous n'avons manqué de rien et nous n'avions plus qu'à profiter. Le buffet du petit déjeuner est fabuleux et très varié allant du buffet indien au buffet occidental. Des plats savoureux. Toute l'équipe de restauration, du serveur au chef apporte une attention toute particulière à tous les clients. On se sent très bien. Les équipes d'entretien sont toujours souriantes. Pas une seule fois, nous sommes passés sans avoir un bonjour. La marque de fabrique de cet hôtel est le respect du client et le sourire. Un grand merci également à la personne qui nous a fait la visite guidée du matin des alentours de l'hôtel où l'on se rend compte de la beauté du parc dans lequel se trouve l'établissement. C'est un dépaysement total où la nature est présente à chaque coin, des paons, des écureuils, des oiseaux de toutes les espèces, des arbres et des plantes de diverses espèces, un endroit magnifique où venir observer le coucher du soleil est un bonheur privilégié et des jardins où l'on peut se reposer et prendre son temps. Vous pouvez également bénéficier de services de taxi et même qu'on vous amène et qu'on vienne vous chercher de l'entrée de l'hôtel jusqu'à votre chambre. Le Gateway du fait de son emplacement excentré de la ville et niché dans les hauteurs vous éloigne un peu de la ville mais vous pouvez la rejoindre facilement avec les services proposés et les rickshaws. C'est en même temps un avantage et un inconvénient car nous ne voulions pas déranger le personnel pour nous déposer.
• Gilles (8/5): Hôtel héritage avec un charme certain - La piscine est top, dans un beau parc/jardin. L’hôtel a besoin d’un rafraîchissement , bien que j’ai personnellement aimé retrouver l’atmosphère des hôtels de ce type d’il y a 20 ans
• Devanand (8/5): - Good location , great views Confusions around billing. Still waiting on a correct bill
• VIJAY (9/5): -
• Vijay S Upreti (7/5): - The nature around Bathroom wasn't clean, the snacks served didn't taste wwll
• Ofri (9/5): -
• Clive (9/5): A wonderful place to stay if you are visiting Madurai - The Gateway is peacefully located, set in wonderful grounds overlooking Madurai. It has fantastic gardens, excellent facilities and spacious comfortable rooms. The restaurant food was excellent, as was the breakfast. The staff were friendly and extremely helpful. The bar was closed during our stay and service in the restaurant was a bit slow but not a great problem.
• Christopher (7/5): - Lovely property, old world charm
• saskia (9/5): -
• Pancham (10/5): -
• Sunder Dharmar (8/5): -
• pataschnik (10/5): Le calme a 2 pas de Madurai - Chambre spécieuse et pleines de charme avec mobilier ancien et de bon goût. Très bonne literie.
• CLIVE (8/5): -
• atulkumar (8/5): -
• John (8/5): Best hotel we’ve stayed in to date after 4 weeks in India. - Views & the gardens of the grounds. Staff very courteous & polite & very helpful. Lovely big bed. Food in restaurant excellent The location at the top of the hill offers wonderful views over city but downside is need a taxi to go & see anything. Pool area particularly the beds need replacing but believe work is going ahead soon with that.
• Hagai Rom (10/5): - Location, facilites, quality and wonderfull staff ! M
• Vignesh (9/5): -
• Narayan (9/5): -
• Venkattu (9/5): - The breakfast could be better
• Antonio (9/5): Avventura coloniale - La struttura dell'albergo. Coloniale con quel gusto retrò. Sembrava di rivivere in un'altra epoca. Arredato con gusto. Colazione molto buona e ristorante top! Nella spa non ci sono massaggiatori uomini nonostante ti chiedano nel format da compilare se preferisce un massaggiatore maschile o femminile.
• Odile (8/5): -
• Rachel (10/5): - הכל היה נהדר ,מלון מקסים חדר מהמם כלום
• Frank (10/5): - The best place to stay if you are looking to get away from the busy city centre. Very nicely positioned on the hills. Just a suggestion: more staff in the evening to cope with large group of dinner guest and more tables for beautiful outside area would further enhance the experience.
• Narendran (10/5): -
• Kali (10/5): Fabulous hotel and grounds, love the peacocks everywhere! - Everything! The spraying of insecticide around the property at sundown was harsh to inhale
• Helen (9/5): It was a taste of luxury for us. - The staff were very attentive and couldn’t do enough to help eg Pandian, Silpa, Puja and Diwa as well as many others. They were outstanding. Nothing. It was perfect.
• Muhammed Hashim (5/5): -
• Namrata (9/5): Overall value for money…enjoyed well - Beautiful location,courteous staff..lovely weather this time Little slow in room dining food delivery
• Leena (9/5): -
• Michael (9/5): -
• Christine (10/5): Envie d’y séjourner plus longtemps - Le personnel très accueillant, souriant, à l’écoute et très serviable. Tout était parfait
• Vipin (8/5): -
• Divya (8/5): - Please get your property renovated
• Stan (9/5): - It was very relaxing with beautiful views of the city. The staff were very helpful, especially the chamber staff and Evin at reception. The food was very good. The room was immaculate. The massage at the spa was very good. Nothing. We had a minor problem with the door to our room.
• Pandey (9/5): -
• Laggan (10/5): Close to nature - The location of the property It is on a hill top Nature at its best All good
• Usha (10/5): Kids loved it and this was a memorable one ! - Loved the ambience, food and the hospitality of the staff! Will come back again.
• sivan (10/5): נהנינו מאוד - מלון נפלא, במיקום מחוץ לעיר, גנים יפים וטבע שקט ויפה. הצוות אדיב ונחמד מאוד, נענו לכל בקשה שלנו בחיוב. החדר היה נקי ומרווח מרוהט בטוב טעם ונוח. ארוחת הבוקר עשירה וטובה שהינו במלון בחודש דצמבר, בחודש הזה בכל בוקר בשעה 4:00 עד שעה 6:00 יש מוסיקה מאוד חזקה שמגיעה מהמקדש ומאוד קשה לישון. כדאי לברר אם זה בזמן שיש את המוסיקה הזו לבקש חדר שלא פונה לעיר.
• Madan (9/5): -
• Rohini (10/5): -
• Ram Kumar (10/5): - The views of the hotel is excellent. Rooms are spacious and well ventilated. Staffs are courteous and professional
• Ramki (10/5): -
• Subham Sen (10/5): -
• Vajjhala (10/5): Worth the price, excellent property. - Location and greenery. Spacious rooms and polite staff. Beautiful peacocks.
• Puneet (10/5): Lushy green property with cordial staff . Its a wow - Excellent Notjhing
• Jaya (9/5): -
• leyol (10/5): -
• maya (4/5): - It was on a hill and very much open spaces all over green with very nice birds. The staff is really very kind and nice to the customers. It was dirty in the bathrobe and also dirty furnitures, towels were very old.
• A (10/5): -
• Somnath (8/5): -
• Rodney (10/5): - The hotel was perfect away from the hustle it was like a different place.the peacocks a nice touch. Good swimming pool with a view.would definitely stay here again . The restaurant was a joke over priced.. Lunch had to wait 45 min just for a club sandwich. Dinner was the same, maybe a bit longer, and things came in driibs drabs .breakfast, nothing for the European to eat, so order 2 fryed eggs got toast and waited 27 minutes for two fryed eggs. To say we did not eat here the next night.
• Satish (9/5): - It was a wonderful experience staying at the Gateway. The staff, the room, the peacocks, the views - we loved it immensely.
• Nikhil (9/5): -
• Smita (8/5): -
• Jiri22 (9/5): Kvalitní ubytování s indickou atmosférou - Krásné ubytování v koloniálním stylu, pohodlí, kvalitní snídaně včetně evropského tylu, okolí hotelu, možnost využití krásného bazénu, vyhlídka na město a vstřícnost personálu. Večerní a ranní hluk do templů, pokoj nemá hlukovou izolaci a klid je od 22:00 do 5:00. Poloha je mimo odchozí vzdálenost kamkoliv, nutný taxík.
• BASANT (1/5): -
• stefan (8/5): Gut - Beste Lage, parkähnliche Anlage mit Blick über die Stadt, schöner neuer Spa mit Gym. Das Haus ist über 100 Jahre alt und ist mit Antiquitäten ausgestattet, sind diese kaputt, werden sie nicht repariert, sondern zerfallen. Dann werden diese durch Kunststoffmoebel ersetzt und keiner stört sich dran, dass ist wirklich traurig anzusehen, wenn die letzten indischen Möbel durch chinesische Produkte ersetzt werden und das bei einem 5 Sterne Hotel. Personal reagiert nur auf Anweisung und ist nicht von sich aus Service orientiert. Zum Frühstück werden unreife rote Melonen serviert, dass Fleisch war weiß und der Restaurantchef erklärt mir, dass es geschmacklich keinen Unterschied gibt!
• Akash (8/5): Really good - Location Just a few cockroach I saw in the room but this could be because it is surrounded by nature
• Mahasweta (10/5): -
• Shaan (10/5): -
• shilpa (10/5): Excellent for R&R - The rest rooms in the dining area were not very clean, which was disappointing given that the property is so well maintained
• Shanthini (1/5): Poorly maintained property. Definitely it’s not Upto Taj’s standards -
• Durairaj (7/5): -
• RAMAMOORTHY (10/5): Excellent hotel -
• D. Mohankumar (10/5): -
• Andreas (9/5): Das Hotel bietet einen hohen Erholungswert, hat eine einzigartige Lageund ist wunderschön! - Ambiente Geschmackvolle Einrichtung Verandas Bett durchgelegen Lärm der Nachbarn
• Pon Karthikeyan (9/5): Must stay place while visiting Madurai - Fantastic location - deep inside a thick canopy of trees - welcome reprieve from a hot place like Madurai. The landscaped gardens and the abundance of peacocks in the property makes it enchanting and the property is a feast for the eyes and soul. The service was amazing and Mr. Soby Thomas was exceptional - went out of the way to cater to our needs. (1) Gym was not available as it was under renovation (2) The so called Nature-Walk is meaningless. Not worthwhile and not informative. (3) Only one restaurant was functional and the menu choice was not awesome. Madurai is a hot destination for foodies with explosive flavours and mesmerizing local cuisine. But what was offered in the restaurant was very limited and template-driven.
• ANBINRAJ (7/5): -
• Suzy (4/5): Dommage - La localisation est impeccable mais le personnel, les chambres et l’ambiance était décevante L’amabilité de l’accueil et du restaurant qui était peu comparable avec tout ce que nous avons connu en Inde, la chambre très sombre. Le lieu est splendide mais alors qu’il était écrit qu’il y avait une salle de sport elle était en construction.. dommage
• Suzy (5/5): -
• SVK (9/5): Nice - Nice location and peaceful mind .Recommended for family stay Toilet and Television not up to the mark
• Elangkumaran (3/5): - In room dining and housekeeping are to be improved mosquito and support services are to be improved (arranging car for main gate, atleast 2 to 3 times for any order from room).
• JK (10/5): -
• Harendra (10/5): Exceptional -
• Arun (9/5): Superb -
• Arthi (10/5): Exceptional -
• Krishnaraja (10/5): Exceptional -
• Prabhakar (8/5): Enjoyable - The location
• Angayarkanni (10/5): Exceptional - All the staff are very friendly from reception till dropping us off at the train station. Special thanks to Eashwar Sir for making the stay special by letting us experience the Meenakshi Amman Darshanam moon deck, arranging cabs making sure every morning and night that we have having comfortable and fun stay. Soby Thomas ensured we had a great room and have comfortable stay. Thanks to Aasai Thambi Sir we could feed rice and Krishan Sir for giving ground nuts to feed the peacocks and experience the dance just next to us, standing. The food was great, and we had dinner and breakfast and enjoyed it. Overall great experience and I recommend Gateway for a perfect stay at Madurai
• Durai (8/5): Very good -
• Durai (8/5): Very good -
• Anand (8/5): Very good -
• Shree (10/5): Excellent and definitely will recommend - Great hospitality Excellent cuisines Not even single point
• Mani (9/5): An excellent and comfortable stay - The overall ambiance Nothing in particular
• Sambit (10/5): Exceptional - It is a clean and serene property. Location is very good. Behaviour of staff was warm and welcoming. There are many peacocks in the property and it is a pleasure to watch them from so close. Also it is very camera friendly. Both Lunch and the Dinner Buffet were very very nominal, not matching the standards of a gateway. Breakfast was also not very elaborate, there were no heaters in the buffet spread so everything was cold. Also the taste was just ok.
• Bhamini (10/5): Exceptional - Staff are Helpful Most speak Tamil Pandian jn Reception was really Good Arranged Breakfast in Box as I was leaving early to the Airport Customer Service E. G Pandian
• Bozhidar (10/5): Exceptional -
• Siva (8/5): Very good - Very nice location and food very tasty
• Vijay (7/5): Disappointed - Location, spacious room and the garden outside the room. Service standards were poor, understaffed and pathetic response to customer feedback. High prices for food which were worse than expected.
• Souvik (10/5): Our stay was heavenly - The property is exceptionally beautiful and the staff is very helpful NA
• Raja (10/5): Exceptional -
• Villur (9/5): Superb -
• Sophie (10/5): Exceptional -
• Mothikumar (9/5): Peace at the heart - A beautiful historical place that gives you the calming vibes full and throughout. Come here if you want a peace of mind away from the ever-busy Madurai city centre. Nothing really to add for dislikes other than it is quite a trip to the hotel and down as it is on a small hill. You can’t just walk out if you want to do that.

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