Yutorelo Toyako

Location: Toyako Onsen78, Lake Toya, jp

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Table tennis
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Kid meals
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Playground on site
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Covered parking
• Fishing nearby
• Horse riding nearby
• Snow sports gear
• Bicycle-friendly property
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Japanese-Style Room - Non-Smoking

  This nonsmoking room has air conditioning and features tatami (woven-straw) flooring and Japanese futon bedding.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Japanese-Style Twin Room - Non-Smoking

  The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a seating area with a flat-screen TV, tatami, a wardrobe, a safe deposit box, as well as an electric kettle. The unit has 2 beds and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window
  • Tatami (traditional Japanese flooring)
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• NORIKO (9/5): -
• Joy (8/5): - Lots of free amenities, especially involving drinks and snacks! The area around the hotel was small and walkable. It's a greay base if you have a car.
• 淑華 (10/5): - 飯店雖然不是很新，但是很乾淨，房間用密碼開門，真的很方便，離湖邊走路2分就到，早晚餐也不錯
• Mui Joo (7/5): - Staff were very friendly & helpful. Room is clean. Room was very dated, and there is no air conditioning.
• Nishino (10/5): -
• Sota (8/5): -
• senei (8/5): -
• Kenichi (7/5): よかった - 安い 風呂とサウナ 施設が古い
• Somkhit (8/5): -
• benjy (9/5): -
• chee hong (7/5): - Provided shutter bus. Good location. Pet friendly No air con in the room.
• Poramat (8/5): -
• PEIJUNG (5/5): -
• Pitipon (8/5): -
• Svetlana (7/5): The property is a bit expensive for what it offers - The location is good, very short walk to the lake. Good traditional dinner served at the hotel at extra cost and good breakfast included. We booked traditional room with futons however underestimated how hard it is to sleep on the floor, if you are used to western style bedding.
• Pascal (8/5): -
• Jörg (4/5): - Gäste mit Hund
• Chao Yuan (8/5): -
• Cesar (10/5): -
• Bryan (8/5): - Breakfast was great. Buffet style, lots of good healthy Japanese food options. We enjoyed the sake sampling bar too. Location was great. There was a smell that I think comes from the pets (I think it's a pet-friendly hotel? Or previously was?). You can smell it in the hall/elevator. Also there are some steps in the hotel which you have to lift your luggage to (no ramp), which can be uncomfortable for some people. The staff might help with this though.
• Anders (7/5): Authentic and delicious - A truly authentic Japanese experience. Although well worn in general the food was amazing. Some parts were a bit too run down. For a European it is an experience sleeping on a futon but not necessarily for several nights in a row.
• SHIH SIANG (10/5): 可以跟飯店預約洞爺站到飯店接駁車，原訂1530的接駁車，司機1500就在車站等我們，飯店內的設施都很不錯：24小時冰棒、清酒喝到飽、露天溫泉 - 有洞爺站到飯店接駁車、24小時冰棒、清酒喝到飽、露天溫泉 無
• LI YU (10/5): - Nice staff Hot spring Nice
• you zong (10/5): - 早餐選擇比較少一些，但也是算豐盛，附近土產跟便利超商都很近，晚上可以看到放煙火 無
• 雅彦 (8/5): とても快適でした。 - 日本人、外国人スタッフさんの接客がとても好印象でした、接客が素晴らしいと、また行きたいと思わせてくれます。 卓球施設があるプレイルームですが、畳が一部破損しており、気になりました。
• 悠也 (2/5): -
• ノノカ (10/5): -
• King Fai (6/5): -
• Bronwen (7/5): The room was spacious with tatami mats and the scenery across the lake was stunning. - Good location, free sake tastings in the lobby and the onsen was nice. There was no laundry. When we asked where we could find one, the staff member said they didn’t know of one. We found one ourselves one block away but the hotel wouldn’t provide us with change for the machines and neither did the nearby shop. We had to buy drinks from the vending machine, in the end, to get the change. It was a bit frustrating. The breakfast had a huge amount of diversity but as a foreigner I didn’t know what most of it was. The pancake making machine was great though.
• Marna (7/5): Location better than experience. - The location was great. An easy walk from bus stop and down to the lake. Our traditional dinner was very good and tge extra snacks and drinks were nice. We weren't able to check in online and had to do it when we got there. It was all self service and hard to navigate. No front desk to speak of. It took us a long time to get it sorted. The facilities are in need of a little TLC as well.
• Manuel (9/5): -
• YONG JEAT (9/5): -
• Cheng (7/5): 餐點跟溫泉都不錯，但窗外看不到湖 - 溫泉不錯 晚餐跟早餐好吃 感覺人手不足 直接把前台的工作交給客人做
• WauloK (10/5): Relaxing, comfortable and peaceful stay in a snowy area. - Lovely and friendly staff were very helpful. Delicious breakfasts and dinners. Wonderfully relaxing onsens. Easy to find place conveniently near stores and post office. Comfortable rooms with heating which was needed due to snowy weather outside. I'm not so keen on floor futons and buckwheat pillows, but that's just a personal preference.
• Minori (10/5): -
• Nguyen (8/5): -
• Pier-Yves (10/5): -
• Tomomi (10/5): -
• SeungHwan (10/5): -
• Brendan Kerrison (9/5): -
• SOFIA (5/5): - L'emplacement et le petit déjeuner varié. La chambre est veillotte et aurait besoin d'un rafraîchissement (tâches sur les tatamis, murs et plafonds). Escaliers sans rampe d'accès handicapé entre le hall principal où il faut faire son check-in et l'ascenseur donnant accès aux chambres. .
• HSIAO MEI (8/5): - 員工服務很好，整體環境很棒 無
• Maximilian (10/5): -
• Yan Ling (8/5): -
• Rossella (9/5): -
• Yumi (8/5): また来ます！ - 温泉が最高に良かった。 飲み放題などのサービスもグッド 特になし
• Wenbing (10/5): -
• Yu Hsuan (8/5): - 早餐 乾淨度、設備老舊、滿了則不加開接駁車
• WENCONG (10/5): - 都非常满意，服务人员很热情，而且大厅还有免费的清酒和零食。我们住的日式房间，客房面积很大，很有传统特色。用的电暖气晚上很暖和。早餐出乎意料的好吃，而且温泉很风雅，在这个价格下性价比非常好，是本次日本之行住的最好的酒店，下次还会预定。 看不到湖
• Mun Hon (7/5): -
• Qua (6/5): -
• Ching (7/5): - 設施老舊，服務人員經常無視我的需求，性價比低
• yoshiko (4/5): -
• YOSHITAKA (10/5): -
• Yasuko (6/5): ゆっくり出来ました - スタッフの対応が良かったです。 とても丁寧で親切でした。 特にない
• Lei Heng (9/5): It was a very good experience, especially the hot spring bath. - It was a very good experience, especially the hot spring bath.
• Vicki (9/5): -
• Kenichi (5/5): -
• Haruhito (10/5): - 温泉の質と料理。特に朝食のバイキングはどの食材も美味しかったです。スタッフの対応もフレンドリーで落ち着きました。 階段のにおいがとても気になりました。
• Daniel (8/5): -
• Melanie (7/5): Qualité business hôtel très proche du lac. - Chambre propre ainsi que la salle de bain. Très proche du lac mais taxi indispensable pour relier l'hôtel et la gare. Bonne insonorisation. Salle de bain un peu vieillissante mais fonctionnelle. Prix légèrement élevé qui s'explique probablement par la proximité du lac. Pas de prise près du lit.
• TING (10/5): 虽然不在湖边，但是走几步就能到。去哪里都很方便。泡汤有室内和室外，很好。 - 可以预约摆渡车从JR到酒店。喜欢里面泡汤 想拿一些被子出来，拉开柜子门的时候有一些味道
• KUMIKO (10/5): -
• misato (8/5): 丁寧に電話対応してくれて、良かったです！ - 24時間チェックインで良かったです。 部屋にお茶菓子が欲しかった
• TINGSHEN (9/5): -
• KAI LING (10/5): -
• CHIAO CHIH (8/5): 雖然不在湖畔旁邊，但步行不會太遠。 - Welcome Service 內容很精彩。 夏天入住，冷氣設備有點古老，冷卻時間有點久。
• 一彦 (7/5): 満足 - スタッフの接客 特段なし
• MASAKI (4/5): - 室内のトイレが臭い。
• Kenji (5/5): -
• Raymond (7/5): - The location is close to the lake. Staff are nice and helpful. Able to communicate in English. The free snacks and local wine taste in the lobby was fantastic. The onsen is small but clean. The rooms are too small and unable to open our luggage cases inside the room. The beds were too soft and a bit less comfortable.
• Nat (8/5): -
• MINSHAO (7/5): -
• Satomi (5/5): 連休なのにお得で良かったです - 夕食時に飲み物飲み放題であったところとサウナが良かったです 朝食会場がとても暗く臭いもあり？！改善して欲しいです
• JUICHANG (10/5): 離洞爺湖還需步行一段路 - 溫泉、免費零食咖啡
• Josef (7/5): - Traditionelle japanische Küche Die Schlafgelegenheit sehr hart, traditionell am Boden, man muss sich das Bett selbst bereiten. Es wird zwar Hilfe angeboten, das muss man aber bis 15 Uhr bestellen. Leider erfährt man das erst auf dem Zimmer, und Check in ist ab 15 Uhr! Also etwas schwierig.
• michiko (8/5): -
• Eleftherios (6/5): It was ok. Something wrong with the plumbing gave a really bad smell to the place at the days of our stay - Traditional Japanese style hotel Needs a renovation not to change the style but to refresh the feeling of the place
• Felix (3/5): - Location was very good The whole floor we were staying on smelt terrible. The room also had this smell making it hard to spend time in there
• Mimi (10/5): 茶色の美肌湯でお肌ツルツル - いかにも美肌の湯、翌日肌がツルツル輝いてると言われました。子供連れにも優しく満足。ロビーのフリー日本酒とスイーツバー、飲み物込みの会席夕食、程好い大きさの旅館、美味しくゆっくり出来ました。
• Mimi (10/5): 孫家族とゆっくり出来た心地好い旅館 - 生ビール等ドリンクバーが込みのレストラン会席夕食は、メニューも食べやすい美味しいもの沢山で丁度良い量でした。ベジタリアンメニューにも対応してもらい、スタッフの方々が孫連れの私達グループにもとても良くして下さいました。旅館も程好い親近感あるサービスとサイズで遊び場もあり子供連れには最高でした。ワンちゃんフレンドリー施設ですれ違う度に孫も大喜び。お値段も素敵でまた訪れたいです。 何度が事前に届いたプリチェックインリンクが機能してなかったが、フロントの方が直ぐに手伝ってくれスムーズに出来ました。
• yi-hsin (9/5): -
• Ebina (9/5): 次はワンちゃんと一緒来ます！ - スタッフの方たちの、対応が、とても気持ちよかったです。 食事も美味しく、温泉もゆったりできました。 女性サウナの時間帯が夜もあったら 良かったと、思いました。
• Tan Hung (8/5): Overall, we love the experience at the hotel, good food, good drink, good onsen, walking distance to the lake - We love the onsen and the happy hour drinks. The dinner set is awesome too It would be perfect if there is daily cleaning
• Yu Erh (8/5): -
• Lee (10/5): - Onset is awesome. The staffs are very friendly and the dinner and breakfast is excellent. The location is very close to Hoya lake .
• YuSheng (7/5): 去泡溫泉跟桑拿還是不錯啦 - 泡溫泉跟喝酒喝到飽 設備老舊
• LIU (9/5): -
• Po Yuan (8/5): -
• HU (10/5): -
• yi (9/5): 可以看到小狗一起同住感到療癒，晚餐有附自助無限暢飲啤酒令人驚喜 - 晚餐好吃還有自助酒吧 無
• Jayden (8/5): - Although slightly obstructed by taller buildings, the room offers a somewhat nice view of the lake. The public bath was great especially the open-air bath. Room was slightly old with signs of age.
• 彥池 (8/5): -
• Siang Jwee (10/5): -
• Gregorius Gavin (7/5): Sometimes fix whats not broken requires a bit renovation to keep up. - The ryokan is amazing, food is generous and not only that the free flow drinks feels nice. Fans of japanese food would love this place. Amenities are generous, hotspring are very amazing with lots of amenities. You would be confused on how this ryokan even makes money with all the free stuff they give. The room is dated and old. The bathroom has moldy patches here and there, and there is a lack of cleaning that should be much more attentive.
• CERRY WANG (6/5): -
• 佳勻 (7/5): 整體都不錯👍但就是浴缸的水小到不知道有沒有洗乾淨 - 整潔、乾淨、氣氛很好、酒和飲料喝到飽、位置不錯 蓮蓬頭和浴缸的水超小，水放很久浴缸才放滿
• Tom (9/5): -
• Tomoharu (10/5): -
• Xiao (8/5): - 服务各方面都很好，房间价格不算高。 酒店提供自选的晚餐性价比不高。

Photos