Emerald Retreat

Location: Old Mumbai - Pune Highway, Lonavala, in

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 02:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Fax/photocopying
• Soundproof rooms
• Ironing service
• Car hire
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Kid meals
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Offsite parking discounted rates available
• Internet access
• Games
• Housekeeping on request
• Reception hall
• Covered parking
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, a wardrobe, an electric kettle, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

• Deluxe Triple Room

  Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The triple room features air conditioning, a wardrobe, an electric kettle, as well as a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

• Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite is equipped with a flat-screen TV, air conditioning, a wardrobe, as well as an electric kettle. The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

Guest Reviews

• Bane (5/5): - Location and car parking Swimming pool was not good. AC was bad.
• ARUP (9/5): -
• Ahsan (7/5): - Value for money Indoor games not available but it's mentioned at the time of booking in facilities. Also, ambience is not so good, no swing or selfie points etc
• Tina (1/5): Nooo - Pathetic Manager asked for Money at 12 am for Food that we ordered we were just cutting the cake and they came we requested that while check out we will pay now we are celebrating the guy started in some local accent fighting not safe at all this manager is almost like a criminal attribute Nothing
• Gulwelkar (2/5): Overpriced and not worth it - Staff was polite Overall it was a poor experience. They do not have full service restaurant and no non veg, when asked the manager he mentioned that they have a tie up with some company and whenever the employees gather for any training the non veg food is organised on request basis. Rooms are also average and felt overpriced. The intercom was not in working condition, for any request we had to call on the mobile number every time. Overall I would say it was not a pleasant experience
• Anonymous (1/5): Very bad experience - There is nothing to like any thing they charged me 5340rs and they service was very very very bad the washroom smells like sheet there are khtmal n cockroach in the room the room must be around 1800 to 2000 but they charged me 5340 don't waste your money don't go there better you find some best hotel at reasonable prices There is nothing to like any thing they charged me 5340rs and they service was very very very bad the washroom smells like sheet there are khtmal n cockroach in the room the room must be around 1800 to 2000 but they charged me 5340 don't waste your money don't go there better you find some best hotel at reasonable prices
• Anita (1/5): Very bad - Room cleanliness
• Mayurakshee (1/5): Bad - Food was fine Hotel room was fine beds were untudy and unclean we had to ask them again to clean but still same,, bathroom was horrible, it like public bathroom
• Adv.maruti (9/5): Superb -
• Jayendra (7/5): Average no frills place - Decent room size, good quick service Cleanliness was not great and very poor breakfast
• Jayaraman (9/5): Superb - Room was clean. Bathrooms can be renovated
• Tanvi (9/5): Superb -
• Dinesh (7/5): Good -
• Anand (8/5): Very good -
• Schultz (1/5): Bad - In the end we didn’t stay here, because the staff was rude at the checkin. And we couldn’t pay with card. Also the lobby wasn’t really welcoming.
• Rakesh (4/5): Disappointing -
• Samudre (8/5): Very good -
• Dhuliawala (9/5): Good place to stay - Neat, clean, good location,helpful staff Must provide face towel with bath towel

Photos