Marina Excelsior

Location: Calle 34 Norte, Playa del Carmen, mx

Star Rating: 5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Clubhouse
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Massage services
• Packed lunches
• Table tennis
• Currency exchange
• Squash
• Non-smoking throughout
• Private check-in/check-out
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Allergy-free room
• Public transport tickets
• Entertainment staff
• Outdoor furniture
• Fruits
• Shallow end
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Broadcast Live sport events
• Pub crawls
• Cooking class
• Aerobics
• Supervised childcare/activities
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Golfing on site
• Scuba diving on site
• Snorkeling on site
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Water park access (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Spa tub (surcharge)
• Internet access
• Games
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Private picnics
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Secured parking
• Garage
• Golf cart
• Fishing nearby
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Water tubing nearby
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Charcoal grill
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Apartment

  This apartment features a pool with a view, hot tub and spa bath. This spacious apartment consists of 1 living room, 2 separate bedrooms and 3 bathrooms with a shower and free toiletries. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-fitted kitchen. The apartment also offers a barbecue. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, a private entrance, soundproof walls as well as garden views. The unit offers 4 beds.

  Max Occupancy: 8 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Fax
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • CD player
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Video games
  • Private bathroom
  • Heating
  • Dressing room
  • Shared toilet
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Heated pool
  • Pool towels
  • Shallow end
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser
  • Hearing accessible

Guest Reviews

• Chaterin (9/5): El internet funcionaba excelente, muy rápido, y destaco esto porque lo necesité para trabajar - Todo! Ubicación ,limpieza ,atención, super cerxa de todo
• Brian berry (10/5): Maravillosa experiencia!!! Instalaciones son de primer nivel. - Me gusró mucho la zona de playa, todo el complejo en general muy bonito
• Manjit (1/5): Awful, disappointing, not as described - would not recommend - The location was good, near a large supermarket and walking distance to the beach and restaurants. The internet service was good and there was a large screen TV. This was not a deluxe condo and did not have the facilities described. There was little to like about the apartment but many points to dislike. The tumble dryer listed was not provided, the alternative was a drying rack and the washing machine had broken knobs so not allowing adjustment to the temperature. There was peeling paint in both bathrooms, the taps covered in limescale and no additional loo rolls provided. The upstairs terrace was in a poor state with peeling paint, a jacuzzi you could not pay me to get into, with a rusty, dirty BBQ, 2 shabby plastic tables and concrete seating with mouldy seat cushions (pictures provided) On complaining about these issues the BBQ and seat cushions were removed with a promise to replace but by the time we left this was not done. The downstairs terrace had a plastic table and only 2 mismatched plastic chairs although the apartment accommodates 4 people. The kitchen had mismatched crockery and very basic cutlery. The breakfast provided on arrival for the entire 2 week stay was very poor, who wants frankfurters for breakfast? There was no weekly change of bedding and towels, when requested bedding only was eventually changed on day 10 of our stay presumably they felt that we should wash and dry bath towels on the drying rack. The lift was not working for 3 days, we were on the 4th floor. To add insult to injury, having taken full payment immediately on arrival for the entire stay, a notification was received on day 9 that my credit card details were invalid and the reservation would be cancelled if valid details were not provided. Although I contacted Booking.com to inform them that full payment had been made and no details of additional charges had been provided, the reservation was cancelled by the property on day 10 when Booking.com tried to contact the property about this. We moved out on day 11 to put an end to a terrible stay and booked into alternative accommodation.
• Nir (1/5): A deeply disappointing and misleading stay marked by overcharging, poor cleanliness, broken promises - This was one of the most disappointing stays we have experienced. We were overcharged compared to the price agreed upon on Booking.com. During the process, the reservation later appeared as canceled, while the payment seemed to go directly to the property, which felt untransparent and irregular. The apartment was dirty upon arrival and stayed that way for the entire stay. There was no cleaning service at all. The bathrooms and showers were dirty, the utilities were poorly maintained, and the beds were very uncomfortable. On top of that, the hot water in the showers ran out within minutes, making basic showers difficult, especially for a family. The “daily breakfast” was completely misleading. The listing photos showed a buffet-style breakfast, but in reality we received two bags of basic groceries on the first day only—nothing after that. We ended up spending over $800 on groceries just to cover breakfast. When the bathroom became clogged, the landlord was unavailable and did not respond for over 24 hours, leaving us without a proper solution. The condominium staff were also unable to assist with anything. We were explicitly promised a sofa bed, which did not exist. When we asked, the landlord said “sometimes people use the sofa as a bed,” which was dismissive and unacceptable. The only positive aspect was the location. Overall, this property is misrepresented and poorly managed, and we strongly recommend avoiding it.
• Guest (4/5): Disappointed - Spacious apartment and front desk was the only assistance available. NOT beachfront. It was at least 4 blocks from the beach- too far. NO BREAKFAST. The idea of “excellent” breakfast was some groceries given at check in. There’s no maid service for 6 nights stay. There’s no spa tub in the condo which I was counting on to bathe my kiddos. This place is misrepresented on booking.com in too many ways! So disappointing!
• Natalia (8/5): Agradable - Ubicación e instalaciones Pensamos que el desayuno era preparado, nos llevaron los alimentos para prepararlos lo que nos quitaba un poco de tiempo. Adicional en las asoleadoras que están al lado de la piscina no puedes tomar bebidas alcohólicas. En cuanto al pago del alojamiento, no fue a través de la aplicación de booking lo que nos salió mucho más costoso, por que nos pasaron a dólares y luego a peso mexicanos, un doble cambio de moneda que no mantuvo el precio por lo que habíamos hecho la reserva
• MARIA ADRIANA (10/5): -
• Ximena (9/5): -
• andrea (10/5): - El apartamento es muy cómodo, tiene todo lo necesario para pasar unos días. La piscina, el gym y el jacuzzi son un plus, que hacen la estancia mucho ms agradable. El staff de la seguridad super amable, y agradecimos mucho que tenga garaje gratuito, para poder dejar nuestro coche nada todo muy bien
• Linda (8/5): -
• Cédric (10/5): Ideal - Proximité Quinta et plages😎 Proximité supermarché 👌🏻 Spacieux et très très bien équipé Piscine parfaite Panne du jaccuzi qques jours.. Mais bon.. Une cassette de clim très bruyante dans une des chambres.. 😅
• carlo (2/5): Lasciate stare c'e' di meglio a prezzo inferiore - La posizione era discreta l'unica nota positiva di tutto, e il ragazzo che ci ha portato le chiavi disponibile, per il resto tutto male! Non scrivo mai recensioni ma questa volta lo faccio per mettere in guardia chi vorrebbe andare in questa strutture. Tanto per cominciare non ci sono 170 mq ma al massimo 100. Tra le tante bugie scritte la prima è quella della colazione compresa! All'arrivo un ragazzo vi da due buste comprate al discount con merendine banane e qualche altra cosa, quella sarà la vostra colazione compresa per tutta la settimana! La camera si presenta in condizioni pessime, macchie di muffa ovunque, gran parte delle lampadine fulminate, tv non funzionante, comunque tutto in pessime condizioni. C'era scritto fronte mare ,ma il mare sta almeno a 400-500 metri e da li di sicuro nn si vede! Tutte le foto non rispecchiano la reale condizione della struttura, sono assolutamente forvianti! Uomo all'entrata molto scortese che ti guardava male ogni volta che entravi nello stabile. La spa, descritta nelle caratteristiche non esisteva, cosi come il parcheggio e il noleggio bici. Ho pagato profumatamente purtroppo in anticipo altrimenti sarei andato via subito! Il mio consiglio è di cercare altrove, troverete meglio e a miglior prezzo
• Carter Moores (8/5): - Was close to fifth ave, great pool, close to grocery store It was very nice and comfortable. The beach is about a 10-15 min walk so not really beach front l
• Jeidhi (10/5): - Es un dpto, totalmente equipado, cuenta con plancha para la ropa, secador para el cabello. Lavadora y secadora dentro del dpto. Me gustó todo.
• Guest (10/5): Excellent, je recommande - Extrêmement bien situé, personnel adorable. Ma chambre était grande, propre, avec tous les équipement nécessaires et même plus. Le petit-déjeuner proposé est excellent avec du salé et du sucré. Le personnel est trés gentil et prompt à aider si besoin. RAS
• Guest (10/5): Super à tout les niveaux merci!!! - Personnel hyper agrèable et professionnel, une chambre de qualité et parfum d'ambience. Trés bien situé.
• Guest (10/5): Siamo stati davvero molto bene, é stata una vacanza super rilassante - Il posto é ben curato nei dettagli,oltretutto abbiamo ricevuto una spendida suite con la iacuzzi privata sulla terrazza, l'ambiente molto raffinato.
• Emma (10/5): A grand treat - Honestly,everything. Luis helped me at the front as well and made sure my stay was incredible, which itvwas. All the staff were very welcoming and answered all my questions without making me feel silly. That we couldn't stay longer.
• Lise (10/5): We had an amazing trip in our Penthouse suite with roof top jacuzzi - We stayed in a penthouse suite, it was so awesome to come back to our suite each night and have our roof top jacuzzi full and ready with bubbles.
• Emma (10/5): Wedding in Playa, wonderful stay in unique location. - The unit was fantastic (we got an upgrade to a suite), simply wonderful Nothing
• Anne (10/5): Was so good! Enjoyed every moment i've stay there, the area amazing! - The place is lovely. There is a big pool, two bigs yacuzis a beautiful garden area. The staff were extremely helpful, the weather was perfect.
• Giusy (10/5): Top - Booked this as a last min booking and didn't know what to expect and i will admit i really enjoyed staying there, very clean and modern and the surrounding area was amazing
• Lisia (10/5): Perfect for our needs - Quiet, clean, excellent location and outstanding staff Light switches confusing
• Doriz (10/5): Made visiting Playa del Carmen so easy! - The neighborhood feels safe and vibrant .
• Jack (10/5): Love the stay, we will definitely come again. - The place feels new was very nice and clean, breakfast excellent. Love the poll area.

Photos