Mercure Surabaya Grand Mirama
Location: Jl. Raya Darmo 68-78, Surabaya, id
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Modern Accommodation with Outdoor Pool
Mercure Surabaya, centrally located and just a short drive from Tunjungan Plaza Shopping Mall, offers modern and cosy rooms with an outdoor swimming pool. The rooms are equipped with amenities like cable TV, fridge, and en suite bathrooms.
Convenient Facilities and Services
Guests can enjoy free WiFi, on-site private parking, and access to meeting/banquet facilities. The hotel also provides concierge services, car hire, and a spa and wellness center. Additional complimentary facilities include a fitness center, sauna, and luggage storage.
Diverse Dining Options
Indulge in a variety of culinary experiences at the four on-site dining outlets, offering Chinese, Indonesian, Western, and Japanese cuisines. From Lanhua Restaurant to Coffee Cafe, there's something to satisfy every craving.
Book your stay at Mercure Surabaya for a delightful blend of comfort, convenience, and culinary delights.
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 01:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Clubhouse
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Packed lunches
- Table tennis
- Currency exchange
- Chapel/shrine
- Karaoke
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Kids' outdoor play equipment
- Evening entertainment
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Shallow end
- Pet bowls
- Spa/wellness center services
- Beauty Services
- Pet basket
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Happy hour
- Aerobics
- Supervised childcare/activities
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Covered parking
- Secured parking
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Electric bicycle charging station
- Charcoal grill
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Pool toys
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Classic Superior King Room with City View
Offering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Deluxe Suite with King Bed
Offering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The spacious air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Classic Room Twin Bed
Providing free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Privilege Luxe Twin Room
Providing free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Privilege King Room with City View
Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Classic Superior Twin Room with City View
Offering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Privilege Luxe Family King Room
Offering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Privilege Suite
The hot tub is a top feature of this bungalow. The air-conditioned bungalow has 1 bedroom and 1 bathroom with a bath and a shower. The bungalow features soundproof walls, a mini-bar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Family King Studio Suite
Includes VIP butler service, a separate living room and a free daily newspaper.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Privilege Twin Room with City View
Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Fireplace
- Additional toilet
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Classic Room King Bed
Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and slippers. The air-conditioned quadruple room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Guest Reviews
- JOCELYN (8/5): Bien situé - Hôtel bien situé en ville, bonne isolation phonique. A 3,5 km de la gare de Gubeng. Un plus pour le personnel notamment Agus et Didick, souriants et toujours prêts à rendre service.
- JOCELYN (8/5): - Bien situé au centre ville. Pas loin de la gare de Gubeng.
- stefania (9/5): - Colazione ottima Stanze un po’ rumorose
- Fiona (8/5): Great location and value for money. - The location, friendly staff, there are a variety of restaurants in the hotel. In the morning it can be noisy with people banging on doors.
- Itty (5/5): -
- YU (10/5): It's a perfect stay - As soon as I walked in, I saw a welcome letter addressed to me on the table. It made me really happy and felt deeply respected. It’s such a wonderful feeling to be valued as a guest. What’s more, my name was printed on the water bottles, which was absolutely thoughtful. Besides, the decoration style here is extremely elegant and timeless. no
- Siti Hawa Noor (10/5): - Everything.. None
- Widiyatmoko (7/5): -
- Luis Daniel (10/5): Excellent option in Sarabaya. - Every thing. Staff, Breakfast, comfort. We use the hotel in Surabaya as a Hub to visit different places in Indonesia. Stay there 3 times during our staying in the country. Little far from Restaurants and Commercial Malls
- Nigel S-H (7/5): -
- Vitalia (10/5): -
- Ridwan C Kidjo (8/5): -
- Giffary Hawan (8/5): -
- Giffary Hawan (8/5): -
- Harish Gidwani (8/5): -
- Illia (9/5): -
- ファーちゃん (9/5): -
- ELIZA OTNIEL (7/5): Het was gewoon goed - Ontbijt en personeel was vriendelijk. Niet goed gecommuniceerd aan de balie ivm afrekenen van de was
- IBRAHIM (8/5): Good value for money. Good location to shopping malls etc - Location Some fixtures are old
- Tatiek (8/5): -
- Simone (8/5): -
- Sebastiano (9/5): un magnifico buffet , hotel gestito con sorrisi e professionalità - cortesia e sorrisi, professionalità e disponibilità a qualsiasi ora. breakfast sempre assortito, abbondante e molto gustoso. piscina non nuova, come tutta la struttura, ma ben gestita, pulita e gradevole. climatizzatore in stanza poco rumoroso. buona offerta al televisore il tubo flessibile della doccia va smontato, i filtri puliti ed eventualmente il tubo cambiato se necessario. ogni tanto suona un campanello in stanza, ma non risponde nessuno al telefono, ne alla porta. inoltre, se mi è chiesto di lasciare la camera entro le 12, è sgradevole sentire richiami di varia provenienza mentre chiudo le valigie: entro le 11 sono sceso, con largo anticipo
- Sarah (9/5): I had a lovely stay. - The room was fantastic, the bed super comfortable, and room was clean and spacious. The pool and gym were good. A good range of exercise equipment and weight. It was close access to nice eateries. The location was good for my one night stopover. There was no coffee in the room or milk for the tea. The gym wasn’t air conditioned on my first visit, however, was on my second.
- Irfanudin Thoha (10/5): Great location, - Check in mudah, staff ramah, parkir mobil mudah, permintaan troley juga mudah, kamar bersih, AC berfungsi baik, TV besar, tempat tidur juga nyaman, kamar mandi bersih air panas dingin berfungsi dengan baik, sarapan banyak sekali pilihannya dan rasanya enak enak, additional breakfast 185rb/pax, check out juga mudah None, All perfect
- Jörg (6/5): -
- Pandu Fajar (9/5): -
- Anwar (9/5): Superb - Variety of local foods and ambience None
- Chandra Indrawan (8/5): -
- Ross Paravicini (9/5): Mercure Surabaya - Location and facilities. Mattress a bit uncomfortable
- Nora (9/5): -
- Tommy (5/5): -
- Shane (8/5): -
- Jaganmohan Rao (10/5): -
- toni (10/5): Everyone from housekeeping to the duty manager were exceptionally kind and helpful. I had an injury and they kindly esco - The location and mostly the kind staff
- Aurélia (10/5): Excellente option à Surabaya avec grande piscine et copieux petit déjeuner - Très grande piscine parfaite pour nager ou se détendre Petit déjeuner tout à fait exceptionnel Jolies chambres avec lits confortables Personnel accueillant et très aidant Il peut y avoir des cours de natation à la piscine, ce qui peut limiter les possibilités de nager L’emplacement à proximité d’une grande artère est pratique (facilité pour prendre un taxi) mais ce n’est pas toujours évident de circuler à pied dans les alentours
- Darius (7/5): -
- Nanthiya (7/5): good choice - good local food breakfast, peaceful location for taking a rest but inconvenience for shopping none
- Mohammad Nurun (9/5): -
- Marcel (8/5): - Unstable wifi.
- Rene (8/5): -
- Lea (9/5): Superb -
- Artem (8/5): Very good -
- Anne (8/5): Very good - It was mostly good but there was an alarm ringing throughout the night in a nearby room that kept us awake.
- Mohd (9/5): Superb -
- Anne (7/5): Good -
- Christopher (9/5): Superb -
- Jaganmohan (7/5): Good -
- Emkea (8/5): Nice hotel - Nice hotel if you are staying in Surabaya. The hotel was more luxury then we expected based on the price. The room is beautiful and equiped with everything you need. The pool is nice, but was very crowded at times. Most of the staff we met did not speak great English, so make sure to use Google translate when needed.
- Andri (8/5): Very good -
- Ahmed (8/5): Nice - Worth the money paid Needs rehabilitation
- Ahmed (8/5): Money worth the value - Building and decoration All fine
- Mbogo (10/5): Exceptional -
- Andrew (6/5): Great breakfast, the rest is mediocre. - Breakfast was awesome! Bed was cheap and noisy (considering we booked the best room available), massage was terrible, pool was booked out to swimming lessons all weekend (unable to relax by the pool).
- Shahid (8/5): It was fair enough - NA NA
- Erwin (9/5): Comfortable stay at mercure - Easy check in and check out, clean and spacious room.. The fresh look of the lobby area... Difficult to find parking space coz there's wedding party at the hotel...but, we can use vallet parking..
- Prakash (5/5): Passable - I couldn't sleep at all on first day. There was a marriage and from.10 PM till 12 am, people were shifting heavy things through the elevator next to my room. Although I called the reception and complained, the activity went on.
- Steve (7/5): Good stay, convenient location, friendly staff. - The staff were friendly and helpful The cafe and its drinks were overpriced with poor choice selection for different types of milk. The room service was again expensive, and I tried to order one beer at the pool, which was exhausting and very expensive, 100 thousand idr for one bintang. The air-conditioning system in the room did not cool the room adequately.
- Arissen (9/5): Superb -
- Heather (8/5): Very good -
- Andrew (7/5): Good - Room Very small gym, Hotel Pool is open to the public and very busy.
- Michael (10/5): A high class hotel with a modest price in Surabaya - The room was very spacious and comfortable. The whole room including the toilet was clean and neat. The breakfast had varieties of local food that is tasty. The greatest catch is the smart TV that you can use to connect to your phone and watch your favorite videos.
- Alnazar (1/5): Bad -
- Pascalis (7/5): Good -
- Doreen (9/5): Recommended to others friends - The room is refurbished and appeared new and clean. It is very quiet and comfortable for sleep. The location is very good too No
- Sarah (8/5): Very good - Big and glamorous. All staff were friendly Pool closed early
- Anik (1/5): Better stay at other hotels - Needs 5 phone calls to stop workers working, banging, digging, drilling, next door on a Sunday afternoon! Paying extra for better room (Exec Suite), I was hoping to have better rest. I did not get it. It takes almost a couple hours to stop them. Napping time gone.
- Chandra (8/5): Very good -
- Yu (3/5): Poor - Can you imagine there was blood stain on the bedsheet? Informed staff but no action at all Hygiene
- Nurul (7/5): Good -
- Yenni (5/5): Passable -
- Ade (9/5): Overall, staying at Mercure was good: friendly staff, good food, clean pool, room, and restaurant. The only issue is som - This property is in a good location in the city centre The orange colour in the room and the old furniture are the only drawbacks.
- Lim (10/5): Exceptional -
- Paloma (8/5): Very good -
- Donny (8/5): Very good -
- Tjitradi (9/5): Superb -
- Budisusetia (8/5): Very good -
- Yudiono (10/5): it was nice place, good ambience and clean room - I was in hurry and didnt enjoy my breakfast. no comments
- Tjitradi (8/5): Very good -
- Ginarto (7/5): The hotel needs some improvement - Location Bad keys, we often could not open our room using given keys. We had to go down to change our keys. Toilet set could not be left lifted, it always fell down on the closet. The shower head holder was too loose so it could not hold the shower head in position we liked.
- Luhur (7/5): Good -
- Kamraj (8/5): Very good -
- Josephus (7/5): Good -
- Soufiane (6/5): Pleasant -
- Dewi (8/5): Very good -
- Erli (7/5): Good -
- Sissy (4/5): Disappointing -
- Antonio (7/5): Good -
- Megan (9/5): Superb - They still serve a fabulous buffet breakfast, with so many options.
- Rizki (10/5): Thank you for the memorable 3 nights - Everything about it was perfect. Strategic place, comfy bed and pillows, complete amenities, even our driver said he got good shower Nothing. I only didn't like orange color of one side of the room
- Yue59 (8/5): Very good -
- Debora (7/5): Good -
- David (7/5): basic , staff were good , not sure why it's rated as it is . certainly stayed in better places in Surabaya and would - pool although it closed at 5 pm each day . could do with some loungers to relax in Aircon had no controls in the room and it wasn't cool most of the time , in fact got too warm . We moved rooms during the stay and it was the same in each room .
- Wawan (8/5): Very good -
- Namitha (4/5): Disappointing -
- April (10/5): great hotel but the pool area would have been nice to have some loungers - facilities location
- Lusie (9/5): Superb -
- Lana (5/5): didn't expect much anyway - Easy to find, nice Lobby, good Christmas Decoration, complete Facilities, smooth elevator, close to the city center, great breakfast, clean swimming pool, and we can easily find a parking spot. The bed and bathroom are not clean enough, I smelled the baby powder on the sheet, meaning it hasn't changed. The bathroom had a stinky smell and some food leftover was put in the corridor for two straight days (asked housekeeping to get rid of it but no follow-up). The hotel didn't have proper soundproofing as we can still hear some noisy music from the neighborhood. Complained to the hotel staff but they didn't take it seriously. I'm Indonesian and I didn't mean to say bad about my country but really, why there's always annoying loudspeakers everywhere?
- Anna (10/5): Exceptional -
- Revina (6/5): Pleasant -
- Fajar (7/5): Good -
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