Diamonds Malindi

Name: Diamonds Malindi
Address: Casuarina Road, Malindi, ke

Location: Casuarina Road, Malindi, ke

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Indulge in air-conditioned rooms with free WiFi and private bathrooms, some featuring balconies and pool views.

Dining Experience
Savor a variety of cuisines at the on-site restaurant, offering African, Indian, and Italian dishes with a vegetarian option available.

Recreational Activities
Enjoy amenities like an outdoor pool, fitness center, private beach area, and billiards for a memorable stay.

To book your unforgettable stay at Diamonds Malindi, visit our website now!

Important Information

This property does not accommodate bachelor(ette) or similar parties.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Massage services
Packed lunches
Currency exchange
Karaoke
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Board games/puzzles
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kid meals
Kids' outdoor play equipment
Evening entertainment
Lower bathroom sink
Entertainment staff
Outdoor furniture
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Broadcast Live sport events
Happy hour
Aerobics
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Express check-in
Billiards or pool table
Free wired internet
Snack bar/deli
Golfing on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Private beach nearby
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Clubhouse
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Health or beauty spa nearby
Swimming nearby
Hosted evening meal (reserve)
Beach toys
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Masai Family Room

The family room provides air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Sofa
- Tile/marble floor
- Electric kettle
- Mosquito net
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Masai Junior Suite

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. The suite features a mini-bar, a tea and coffee maker, a seating area as well as a terrace with garden views. The unit has 3 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Sofa
- Tile/marble floor
- Electric kettle
- Mosquito net
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Masai Deluxe Room with Private Pool

Guests will have a special experience as this double room features a private pool. The spacious double room offers air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Mosquito net
- Private pool
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Diamonds Junior Suite with Private Pool

The private pool is a top feature of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite offers a flat-screen TV, a mini-bar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Electric kettle
- Mosquito net
- Private pool
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Access to private pool
- Concierge services
- Single-room air conditioning for guest accommodation
Masai Superior Room

The spacious double room offers air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 3 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Electric kettle
- Mosquito net
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Pool Garden Deluxe Room

This double room's standout feature is the pool with a view. The double room offers air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom boasting a shower.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Interconnected room(s) available
- Tile/marble floor
- Electric kettle
- Mosquito net
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Diamonds Junior Suite

Boasting 1 bedroom, this spacious suite has 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite features a flat-screen TV, a mini-bar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Electric kettle
- Mosquito net
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Pool Garden Suite

This suite's special feature is the pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also provides a mini-bar and a flat-screen TV. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Electric kettle
- Mosquito net
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Diamonds Deluxe Suite with Private Pool

This suite's special feature is the private pool. The spacious suite provides air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Electric kettle
- Mosquito net
- Private pool
- Tumble dryer
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Access to private pool
- Concierge services
- Single-room air conditioning for guest accommodation

Guest Reviews

Vitaly Chugin (3/5): Not the best experience - Swimming pool on the far side was clean and nice and very quiet. The bar next to it is also very cozy and peaceful I chose Diamonds Malindi to celebrate my girlfriend's birthday, and it was honestly a bit disappointing experience. There were clear hygiene issues, including insects around the food while dining, which was unacceptable. The room cleanliness was also below standard, and housekeeping did not feel thorough. Some of the service interactions were unpleasant. My girlfriend was approached about wearing a bikini top while going to lunch, which I understand could be a concern, but it was not handled well or applied consistently. We also had a private pool, yet the poolside cushions were removed early in the afternoon, which limited our ability to enjoy the space. What makes this more disappointing is that this was meant to be a special birthday celebration, and the overall experience fell far below expectations. I truly expected better from a place like this.
Asma (10/5): - Personl är väldigt snällt 🫶 Bara värma
Olivier (8/5): - La chambre très bien les repas ca été, trop souvent la meme chose. Aucun bon vin meme en payant.
Olivier (8/5): - Les animateurs sont bien. 2h30 pour préparer une chambre.
Hilda (5/5): - Friendly staff in restaurants. Dinner on beach on Sat, breakfast on beach on Sun. Too many flies in the restaurants during breakfast and lunch, no form of pest control for flies.
Mohamed (10/5): -
Juzer (6/5): thank you again mr collins keep it up - i really appreciated how collins the manager helped us out and had comfortable stay asante sana the hotel is very run down needs alot of work of repairs most were inturns and they did not know any thing
Ngalaah (7/5): Pleasant - Location No hand soap in the room
Shugul (9/5): - Top locatie vriendelijke personeel. Niets
Steven (6/5): -
Inder (6/5): -
Andrew (6/5): Beautiful,stunning hotel,just needs some tlc - Hotel-beautiful Staff.excellent Scenery-stunning Rooms-large,comfy,balcony large and comfy sofa Pools(several,)all clean and well maintained Ac -brilliant(when working) Overall a lovely place I very rarely write negative things about a hotel,but I have to be honest as this is one of the more expensive hotels.On arrival at first every thing seemed fine,went to put money in safe ,safe dident work,went to phone reception,no phone in room,walked back to reception (long walk)safe was fixed quickly.went to make cup of tea,we had milk sugar coffee,tea,wait for it ,no kettle.had no electric several times and no water atall for two of the six days.on the second occasion of no water I walked to reception to tell them we had no water and was told if it was not back by morning to phone reception,!Rant over and I know we can all be unlucky sometimes,I don’t want to put any one off visiting,it really is stunning hotel
Kevin (8/5): -
Elizabeth (9/5): -
Elizabeth (5/5): Could have been better. 6 days without room phone. What could I do incase of emergency? - Location. Very good staff, almost all, polite I got a lower room than one I paid for. The one I paid for for old & broken. The cheaper one was fairer. But stayed and extra two days trying to connect. Will get a refund? Couldn’t have a safe fixed for 7 days. Food wasn’t good, Please don’t post me comments. Just sharing only with you please,
Elizabeth (5/5): My stay didn’t meet my expectations. Initially I didn’t get the room I booked. Was put in s cheaper for entire period fr - The location Complicated. Room wasn’t what I paid for. Safe never worked. Phone never worked
Sarah (7/5): -
Ali (10/5): -
Raymond (5/5): Groete Ruimte voor verbetering - Zwembad was prachtig en de airconditioning Oude matrassen en kussen, douche werkte niet goed koud water en was niet schoon,meeste personeel niet echt vriendelijk, kamers gedateerd.
Helen (9/5): Paradise location, slightly overpriced - Beautiful pools and surroundings Good food Great animation team Helpful staff Comfortable rooms Great air conditioning Safety & security Quick support with getting a doctor when I got sick Local touch by inviting crafts people Some of the staff were colder than in other places in Kenya, it really depends of who you speak with It was a struggle to find pool beds after 10am, an easy fix for the hotel to buy a few more I feel the hotel is overpriced - especially the buffet
9471518882 (10/5): -
Ilenia (2/5): -
Patrick (9/5): gewoon goed - verschillende mogelijkheden om te eten. eigenlijk niks
Ritah (10/5): -
Vadim (8/5): -
Shiela (7/5): - The quietness of the hotel Lack of food options at dinner time. Breakfast was ok. Chicken stir fry does not need to have greens if this is also on the menu separately. The combination of chicken and greens doesn’t work well
Giulia (4/5): Posto che ha del potenziale ma tutta la gestione è da rivedere - Il ristorante onda beach è molto buono, piatti semplici ma curati, peccato che sia aperto solo a pranzo. le piscine sono molto belle. Colazione deludende, prodotti andati a male, croissant molli, attese lunghissime per caffè. Ristorante la terrace, ristorante che presenta molto bene, l’unico aperto la sera a bordo mare, propone un menu a un prezzo astronomico, menù basico senza piatti di pesce, o due piatti speciali a base di pesce ancora più cari, ma uno indisponibile. Quindi abbiamo preso l’aragosta ma e stata distrutta da una salsa davvero pessima. La nostra camera aveva la porta interna che nn si chiudeva, lasciando libero accesso a tutto. Nonostante le chiamate multiple, il problema non è stato risolto. Quindi l’indomani, senza informarci, rientrando in camera e trovando la camera non fatta, abbiamo scoperto che avevamo deciso di cambiarci la stanza. La seconda stanza, quando arriviamo non è pronta, aria condizionata che non funzione, asciugamani mancanti..il tutto si risolve dopo più di un’ora. La SPA, molto bella, ma il personale, bravo nei massaggi, manca di attenzione al cliente e di savoir faire. Prezzi europei. Il personale distratto e senza capacità di problem solving. La spiaggia ha pochissimi lettini rispetto alla capacità dell’hotel, devi arrivare prima a prendere le sdraio e sperare che nessuno te lo prenda. Il mare dà davvero poca voglia di bagnarti e appena metti una punta dinpiede fuori sei aggredito dai beach boys.
Rune (8/5): -
Mohamed (10/5): It's a perfect place for couples and honeymoons - Booking app It was perfect for our honeymoon
Silviu Buda (9/5): -
Alberto (10/5): -
Meik Philipp (10/5): - The Diamonds Malindi is more then recommendable, we had such a great time there. Very nice Junior Suite, the Hotelbaus well maintained and stylish. The staff is very friendly and does it’s best to give you a great time. The breakfast buffet is first class. The pools are very clean and no too much chlorine. Specially I wanna recommend the Blue Fin Diving School with it’s instructor Emmanuel, who does a great job. It was my first dive and I not felt a second unsafe.
Gerhard (10/5): - War alles super.
Janet (8/5): -
Vivian (10/5): -
ngina (8/5): It was very restful - I loved the rooms, the swimming pool, the very friendly and helpful staff . Impressive facilities. The food was also good ! House keeping was below par, sometimes even at 3pm my room would not be cleaned and I would have to call the management for escalation, they would then do a shoddy job afterwards. They really need to improve on housekeeping, it’s spoiling for the rest of the hotel . Also didn’t get a comprehensive tour of the hotel on the first day so only discovered the kids club halfway into my stay yet my toddler really enjoyed it.
Aran (8/5): Beautiful place but good luck getting a drink - The pool area and dinner on the beach. I celebrated my 40th birthday here but there were no drinks available in the time we were there. They literally ran out of everything and when I asked for a beer I was always told it was going to be delivered later.
Marian (5/5): It’s really not allllll that. -
Ahmed (6/5): -
Sarah (10/5): -
Dr isra (1/5): Hotel advertising all Inc for the price of full board. Don’t be fooled - Was my second time here. This second visit was nothing but horrible They have ‘changed’ their all inclusive to literally be full board WITHOUT updating it anywhere on their pages or any written notice in the hotel. Absolutely not accommodating to guests- they had closed 2/4 of their alacarte restaurants on the weekend (that’s when most guests arrived during this time to so call cut down on costs before the festive season when it will be busy. We left the hotel room at 9 am, by 3pm when we came back the room was not cleaned and I had to ask for someone to clean it up. Overall service was pathetic, one staff member blames on another - none are compliant including their managers, when asked to see them they’re suddenly unavailable
Diane (10/5): Fantasic and relaxing! - Room was amazing. Staff friendly and welcoming. Food fab! Weekend beach food and entertainment so cool! Thanks to Pauline for teaching me Swahili! Thank you amazing Lucy for looking after my excursions. Recommend Hells Kitchen and Gedi Ruins Be careful of the over attentive beach boys sometimes if travelling as a solo female.
Mulwa Nduya (7/5): -
Thomas (5/5): Don't mix a big 3-day wedding with regular guests if you don't have the ability to ensure quality - The location right down to the beach is outstanding and optimal for a sea front hotel. The staff are really doing their best to create a friendly atmosphere balanced well with professionalism, and the food is still quite fine. To host a huge wedding while at the same time being open for regular guests, like me, turned out to be a bad cocktail. It was so predictable and should have prompted additional staff to be called in, to handle both groups, but that was not the case, so me and my two board members got a very meagre service during our stay.
Helmut (2/5): Nicht empfehlenswert! - Verarsche ....All in .... zuviele Extra Bezahlungen .... Pizzas,Snacks ....Poolbenutzung im Spa ...falsche Angaben bei den Zimmern ...Management fehlerhaft ....teilweise keine Getränke zb. Bier für mehrere Tage ....falsche Abrechnungen und Nachzahlungen usw. Werden hier nicht mehr Buchen ...Preis Leistung war es das schlechteste in Watamu und in Malindi....das wir jemals gebucht haben !
Nadine (7/5): The staff were very helpful and amazing - The staff were very helpful and amazing. In particular, Collins at the reception went above and beyond to make my stay pleasant. When I arrived, my room was not ready, and it took longer than expected. I was offered an alternative room, which I didn’t like. Later, Collins gave me another room, but I still wasn’t satisfied. After two days, he managed to find the room type I had originally booked. To make up for the inconvenience, he offered me a bottle of wine and a one-hour hydrotherapy pool session. Although I was initially unhappy, his professionalism and positive attitude completely changed my impression and improved my rating of the facility. The food was just okay, and the wine selection was disappointing. I visited the onsite Indian restaurant, but the menu didn’t feature authentic Indian dishes. To make matters worse, they didn’t even have Prosecco.
frédéric (6/5): -
Peter (9/5): Very beautiful,relaxing and good value for money Definitely coming back - I liked the facilities,very beautiful, the food at savanna hotel was superb Staff delays
Zedy (10/5): Wonderful time - Clean magnificent Everything was just right
MARIE (9/5): Je conseille fortement cet hôtel. - Très bel hôtel, digne d'une carte postale. Personnel attentionné, excellent service. Bonne nourriture, variée et bien présentée. Belles piscines et accès direct à la plage. Literie un peu dure, mais comme dans la plupart des hôtels.
Thomas (5/5): The new owners have decided to favor a single wedding above 10 year regular guests - The location, junior staff and the power generator was working better this time. That the wedding held during my/our stay chased other regular guests like me to only use part of the area, they made incredible noise right in front of my room for a whole evening up until midnight, and two of my colleagues were pushed to other rooms due to wedding guests enjoying a higher priority. My colleagues are accommodating guys, but had never tried anything similar and they are shocked how unprofessional other guests, like us, were handled.
Pawel (9/5): Overall, I was very pleased with my stay at this hotel and can wholeheartedly recommend it. It's a great place for a - A beautifully maintained place with friendly service and many attractions, including swimming pools, optional activities, volleyball, sculpture, palm leaf weaving, and much more. The hotel also offers safaris, sea and land excursions, and other optional excursions. The food was varied and delicious. There was always some evening entertainment, such as karaoke or dancing. Guests' safety and peace of mind were also ensured. Security was always on duty at the beach. The air conditioning wasn't working properly the first night. I had to report the problem, and it was fixed, but I would have preferred it to be checked before arrival. I couldn't sleep because of the heat. I also went snorkeling in Malindi Marine Park. It was nice and delicious and stuff very friendly but there was only one life jacket on the boat and no life preserver. The diving equipment was also not in its basic condition. The communication at the port after arrival wasn't the best either. There were some mosquitoes outside during our stay, the hotel could consider providing repellents. I have some concerns about the reception desk. I wasn't informed during the welcome process about possible optional excursions; I had to seek out information myself. On the day of departure, no one proactively asked if I needed help with my luggage.
Hashim (1/5): Avoid, terrible service and false expectations set! - The location and beach access were great, several pools, with child friendly facilities. Where do I start? I would like to express extreme disappointment regarding our recent stay at Diamonds Hotel Malindi. While the hotel itself is beautiful and the facilities are of a high standard, several issues let down our experience and unfortunately did not reflect the level of service we expected when booking a junior suite at a 5 star hotel. Housekeeping: Fresh towels were not delivered for over 24 hours. In addition, on the second day, our room attempted to be serviced until around 5 pm, by which time we had already returned and wanted to rest, making the timing very inconvenient. Jacuzzi: The jacuzzi in our junior suite did not function at all. I specifically booked this suite over a standard room because of the advertised jacuzzi, so this was extremely disappointing. Private Pool: The private pool was not cleaned and was riddled with ants, rendering it unusable. Once again, this was a main reason for booking the suite. Billing Issue: At check-in, your receptionist failed to charge the full amount in one transaction, resulting in two separate card transactions. This caused me to incur additional bank fees of over £10. Wood Tv stand unsafe in room, chipped wood on tv stand which was a clear hazard for my young children Shower pressure was extremely low, could not use the shower, has to use the bath shower. Wi-Fi: The Wi-Fi in our room was very intermittent, and at one point, we had no access for over 5 hours. These issues combined meant our stay fell far short of the standard we were led to expect, particularly considering the higher rate paid for the junior suite. It is a shame, as Diamonds Hotel Malindi is otherwise a great property, but these service and facility failures significantly impacted our experience. We visit Malindi every six months and have previously been loyal to your resort, but this visit has caused us to not considering staying here again.
Billy (7/5): I had higher expectations. Been to better resorts in Watamu and Diani. - - the spa - the food - the number of restaurants and bars - the gift shops - hair in the bathroom from a previous guest that checked out the day we checked in. - a/c was being repaired when we checked in. Not a great experience to see repairs take place when we checked into the room. - some of the hotel staff seem demotivated e.g. pool attendants.
Rainer (4/5): - Die Probleme mit den technischen Geräten wurden behoben nach z.T. dreimaligem Austausch. Dafür klingelte es dann ständig an der Tür. Das Essen war schlecht und eintönig. die elektrische Geräte - Kühlschrank, AC, Fernseher - funktionierten zuerst nicht. Zum Teil ENORME Lärmbelästigung durch Animation bis in die tiefe Nacht (teilweise 0:00 - 01:00 Uhr!) - Tiefe Bässe, extrem laut.
Zali_Photo (10/5): Perfect Location - Perfect location in Malindi. We came for a Travel Expo but it felt more like a holiday. N/A
Zakithi (8/5): Worth the travel - It’s a gorgeous location and views. Malindi is a hidden treasure WiFi was at times spotty or didn’t work
Christina (8/5): -
FAIZ (7/5): -
ANDRZEJ (8/5): -
Kiiru (10/5): - First class hospitality.All the staff were friendly and willing to help. The food was exquisite. The rooms are big and spacious. The air conditioning is very good. The decor is emaculate all round the hotel the aesthetics are beautiful well thought out and definately add on the coastal charm. This hotel has everything from entertainment during the evenings to shops bars restaurants. It was too big for us to explore it all. The fact that I wasnt able to explore it all. Which is my fault. A small minor thing is safe was out of order, but really felt the place was really secure. With a small child maybe my side wasnt the best as he was constantly trying to escape but again my fault. :) Loved the place cant fault it.
Patience (8/5): Beautiful Diamond Hotel - The ocean view The cool breeze, quietness and uncrowded place. Good food I liked everything
Nareeba (7/5): -
Naima (10/5): - Wil recommend it
Solveig (7/5): Very good overall, but next time I go to Malindi, we will try an other hotel - Diamonds Malindi is a beautiful property, with smiling, welcoming staff! Good food, many pools and places to sit down and relax and several small shops with good quality African items. Their tailor Esther makes beautiful dresses, wrap around trousers and much more. We were a group of 5 people, and had three rooms. We only got one key per room, a bit akward when you and your partner are at different places on this huge property. Very slow response to get eg a hair dryer (4 days), a lamp not working ( never fixed) , getting food at the Beach bar/restaurant - up to 90 minutes. I wish they had more ala carte restaurants, not mainly buffets, but the food is good. I would also advise that they change the menu at the Terrace restaurant. It is the same every day. No room serice ( food). Towelswere not always changed, even when you left them on the floor.
ricky (8/5): -
Liliya (8/5): -
Carmelle (6/5): Bien sans plus - La vue La nourriture c’était pas super bon Les infrastructures étaient vétustes
Stella (10/5): - Amazing
KIYONOBU (10/5): -
Wangui (7/5): Good location, big property space. They rooms are old they need to renovate especially the floor. Work WiFi and TV. Incl - Location being at the beach, good views. Big property lots of out door space. The property is old. Tv is out it did work, the house keeping had stocked soap we had to call.
Janet (10/5): - All inclusive
David (8/5): - the staff were friendly
xinyu (1/5): bad -
Ahmed (10/5): -
Khajebahri (5/5): Watch up for these kind of hotels in Malindi and ask if during your stay, they arrange any weddings. We couldn’t sleep t - Very service minded staff The beach and the sea is not like other places in Kenyas coast. Lots of sea grasses.
Paul (9/5): Superb -
Ezrah (10/5): Exceptional -
Ian (8/5): - The private pool is not something I have come across before and it turned out to be a pretty special feature. The only minor letdown was the room itself. It was very dark almost dungeon like and why they put a bed that you need a ladder to get into is just beyond me. I even feel its unsafe especially for older patrons and children. Overall I would rate it at 7.5 out of 10.
Jane (4/5): Disappointing - The service at the restaurants is top notch! Very friendly and helpful crew. The food is excellent too. The service at reception is horrible! They are so rigid and keep citing policies My friend came to drop me a birthday gift and requested to have a drink but they insisted she has to pay a entry charge of Ksh 6000 just to access the beach bar. She was only intending to spend 30 minutes with me.
Catherine (10/5): - I recently had the pleasure of staying at Diamond Resort in Malindi, and I can confidently say it was one of the best all-inclusive experiences I’ve ever had! From the moment we arrived, the staff went above and beyond to make us feel welcome and pampered. The resort itself is stunning, with beautifully maintained grounds, spacious and comfortable rooms, and breathtaking views of the ocean. The all-inclusive package truly exceeded my expectations. The variety and quality of food were outstanding — from fresh seafood to international cuisines, every meal was a delight. The bars offered a fantastic selection of drinks, and the attentive bartenders always made sure our glasses were never empty. Would stay there again! Highly recommended.
Tobias (6/5): - I would say this is a really nice place if you want to have a really good holiday as a family coming from Europe or another foreign country however it is less suitable for solo travellers. as some other reviews have pointed out the service is below standards and even though it is not really bad either they have been a number of occasions where for example a female waiter has aggressively removed dishes from my table along with weird looks and we had reactions when I wanted to have a specific table as opposed to the table they had a mind. now these are minor things if you want to have a good holiday but since you are paying for that I unfortunately have to say the service isn't actually good. then also the front desk is unprofessional and has a lot of stereotypes I wanted to invite my girlfriend for one day to visit me since I wanted to share the experience with her and the front desk person made a really strange remark about how this girl would also have to eat when I wanted to negotiate the rates. I understand that there's a lot of sex tourism in the coast area but you cannot assume that every white and black mixture is somehow connected to financial gain. an additional problem I had was the jacuzzi wasn't working and it took them multiple days and multiple complaints to do something about it however after having politely told someone who apparently was now the right person they actually upgraded me to a room with a private pool which was actually a nice gesture
Ana (10/5): ONE OF THE BEST STAYS - Diamonds has got to be one of the best resorts I have ever stayed. Right from the reception to the dining staff, pool staff and general attendants, everyone is courteous and professional. At check in, one of the rooms we had booked was unavailable but we were upgraded to a private suite with a private pool for free, an experience that the kids really loved. The all inclusive package is worth it, and the food is great with amazing variety. One would experience the usual hitches with delayed service etc, but the managers are great at resolving issues. The resort fronts the beach and the hotel has done a great job at creating private seating spaces by the beach where you can also work from. The evening activities facilitated by the management made our stay more enjoyable and even after we checked out and went to Watamu, we kept criticising every other place we stayed because nothing could compare to Diamonds. The hotel runs a policy of day pass purchase when you have a guest coming in which controls people who access the hotel. However, I was meeting a client to sign confidential paperwork which could not be done at a crowded reception. We had to pay Kshs.5,000/- for him to go past the reception which they say he can redeem for all inclusive pack for that day, however he was only there for 30 minutes and only had one glass of juice. This policy should be re-looked especially for those combining their holiday with business meetings.
Charlene (10/5): Beautiful pools, beach, and suite with private pool! - We had the best time at Diamonds! We stayed in the deluxe suite with private pool, and it was so beautiful. Even though we enjoyed having the private pool, the facilities were so nice that you could definitely have an amazing stay without it. There were three large pools, in addition to the chargeable spa pool. Two of those three large pools had shallow areas that were safe for little children. Our 2 year old couldn't get enough of the swimming pools and didn't use a flotation device at all. The beach access is also right there, with nice sunbeds on a private beach far enough away from the beach boys. They even lent our 2 year old some toys to play in the sand with. The property is large, but everything is still easily accessible without a long walk. That was important to me at 8 months pregnant! We were on an all-inclusive package, which was great. However the breakfast hours (7:00-10:00) lunch hours (1:00-2:30) and dinner hours (7:30-9:30) didn't always work well with a toddler's nap/sleep schedule. That is to be expected. However, unfortunately the service at the a la carte restaurant (open from 11am onward) was very slow. We were grateful to have the option for food for our son outside of the buffet hours, but we had to plan our schedule around getting him food since it always took a long time.
Brian (10/5): - It was lovely I would have loved long night stays at the beach area
The-duke (8/5): Very good -
Joyce (6/5): Pleasant - The ambience and the clean beach. Am not sure, mixed feelings on the check out process.
The-duke (8/5): Very good -
Emanuela (8/5): - Cibo molto buono staff cortese camere ampie e pulite posizione su casuarina buona
Abdulmalik (8/5): Very good -
Adrian (6/5): Pleasant - The reception staff were amazing. The dinner waiters are very discriminatory escpecially on kenya youth
Ayan (8/5): Very good -
The-duke (7/5): Good - Nice breakfast 😋 food was great nice staff Tons of cats fighting under the dinner tables and flies everyware
Miquel (3/5): Poor - The location Bad internet, no water preassure, no towels, poor service.
Miskellah (5/5): Fair - The rooms were clean with warm staff. The food was bad.
andrea (10/5): - La migliore esperienza provata in qualsiasi resort , staff super gentile e sempre pronto a risolvere se hai qualche problema , cibo veramente buono sia italiano che per il resto delle altre cucine , il miglior all inclusive che abbia ottenuto , non paragonabile ad altri resort , tornerò di sicuro
Walter (10/5): Exceptional -
andrea (10/5): - Veramente un ottima Esperanza nel periodo di maggio “ bassa stagione “ abbiamo iniziato il nostro soggiorno con Alcuni problemi con la tv e il frigo che non funzionavano bene , ma lo staff ha risolto immediatamente , veramente contenti , per quanto riguardo il cibo veramente buono e staff super cordiale , super consigliato per italiani
Steve (8/5): The best Heaven on earth - Ambience Rooms
Paul (9/5): Very good - The Facilities, food & staff, Ocean, activities were good Swimming