Vivienda Carolina

Location: Calle Princesa Guajara, 2, Santa Cruz de Tenerife, es

Star Rating: 8.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Lift / Elevator
• Tour desk
• Non-smoking throughout
• Private check-in/check-out
• Allergy-free room
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Delivered food - securely covered
• Television in common areas
• Free wired internet
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Covered parking
• Garage
• Fishing nearby
• Swimming nearby
• Beach toys
• Paddle boating nearby

Rooms Available

• Apartment with Balcony

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a bidet. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and an oven. Featuring a balcony with an inner courtyard view, this apartment also provides a washing machine and a flat-screen TV with streaming services. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Catherine (8/5): - Apt was spotless, very well maintained. Beautiful coastal walk near by, lots of restaurant, supermarkets close by. Comfortable bed, excellent shower. We could not get the WiFi to work, we sent a number of messages to hosts, but no one got back to us on how to work the WiFi.
• Maurits (10/5): - The location was very good if you prefer a more quiet and peaceful location rather than the big city. The host was very kind and straight forward.
• Declan (5/5): It needs to improve - Location Staff were rude and lacked empathy, not communication between booking.com and the agency, infestation of ants all around the flat, there was no wheelchair/push chairs access to the building, broken and stiffed items at the flat, uncomfortable mattresses and sofa
• Esperanza (9/5): - Muy coqueto, cómodo y muy buena ubicación. Mejoraría la limpieza. No es que estuviera sucio pero se podría mejorar un poquito.
• Oksana (10/5): -
• Dominika (3/5): Nice appartment, but host company is far from providing good quality of service. - Nice appartment in good localisation but.... The managing company doesn't care about their guests. 1) We traveled with an infant. Booking website says that a baby cot is free subject of avability. I wrote to them 1 month prior to our arrival and asked if they booked baby cot for us - the answer was "we will inform the cleaning stuff". I wrote them again one week before the arrival - the answer was the same. When we arrived there was no baby cot, moreover they answered me that it was my "misunderstanding because appartment description specifies that cot is not avaliable". Well, I wrote them twice so they had more than a month to note that, I also added printscreen from booking that description says it's avaliable. 2) Another thing is that there each time you probably write with someone else and they dont read messages from previous days. 1 day before arrival i asked if its possible to check in 1 hour earlier. They wrote me "we will let you know tomorrow". Of course they didn't and just wrote after reminder from my side- check in from 3 PM. 3) Finally, the appartment has an underground parking spot but to enter the basement you need key which was not provided. The fire doors from staircase to garage were usually open but 3 times they were closed and we had to wait for someone else to open them. Fire doors should be closed all the time. They gave a remote to the gate but the garage gate has a special sensor so it opens only when a car is standing in front of the gate which blocked us from entering garage from outside. Because of risk of closed doors and our need to leave early we had to left car on the street to be sure that we will be able to leave on time for the plane. Key to door next to the gate was also not provided. 4) Manual for self check in was provided only in Spanish.
• Silvia (7/5): Pur si simplu😐 - Apartamentul mic, inghesuit dar cochet si curat Patul confortabil dar mic pt 2 adulți si.un copil mic Mobilier nou si usor renovat Terasa unde poti manca si admira muntele Am petrecut o ora sa pot accesa cutia de unde poti lua cheile ( a fost super cu un copil de 1an care nu mai avea răbdare) desi am primit codul de la ușa apartamentului cheile nu.ti permite sa intri in scara Zona extrem de gălăgioasa (latră cățelul de vis a vis NON STOP ..fiind blocurile foarte apropiate) .. am avut noroc ca am stat doar o noapte 🤣 Parcarea Personalul "dragut" care iti da Mesaj sa dai review de 5 stele pt " disconfortul" creat facandu.te sa pari ca tu ești cel prost ca nu reușești sa iei cheile din cutie NU RECOMAND
• Dilaila (9/5): -
• Irene (10/5): -
• Markus (6/5): - Die Wohnung ist sehr schön. Zentrale Lage. Es war sauber und geräumig. Schlüsselbox ging nicht auf, obwohl wir auf Nachfrage 2 verschiedene Codes bekommen haben. Deshalb konnte die Haustüre nur über das Webportal geöffnet werden. Am Pool gab es auch auf Nachfrage weder Sonnenliegen noch Sonnenschirme. Das Sofa hatte harte Verstrebungen, deshalb was das Liegen sehr unbequem. Die Wohnung war hellhörig.
• Rocha (10/5): -
• David (5/5): Malgré un logement bien équipé, la qualité de l’accueil et le manque de considération dont nous avons fait l’objet font - Nous tenons à souligner la gentillesse et l’aide précieuse d’une personne arrivée par hasard lors du check-in, sans qui la situation aurait été encore plus compliquée. En effet, la personne censée répondre à nos appels n’a été joignable qu’aux alentours de 18h, alors que notre arrivée était prévue à 15h. Par ailleurs, le logement n’était pas prêt à notre arrivée, le ménage n’étant pas terminé, la personne chargée du nettoyage étant encore présente dans l’appartement. Ces éléments traduisent un manque d’organisation et de coordination regrettable, qui ne correspond pas aux standards attendus pour ce type d’hébergement Malheureusement, notre expérience a été loin d’être à la hauteur de nos attentes, principalement en raison de la qualité de l’accueil et de la communication. La personne censée être joignable par téléphone à notre arrivée à 15h ne nous a répondu qu’aux alentours de 18h, malgré plusieurs appels et messages de notre part, restés sans retour. Cette absence de communication a généré une situation inutilement stressante. Lorsque nous avons finalement réussi à joindre cette personne, son attitude s’est révélée désagréable, peu professionnelle et condescendante, ce qui est difficilement acceptable dans un contexte d’accueil de voyageurs. Pensant qu’il s’agissait d’un malentendu isolé, nous avons pris contact avec un responsable. À notre grande surprise, l’échange a été tout aussi décevant : le ton employé était tout aussi désagréable et aucun effort réel n’a été fait pour écouter nos remarques ou reconnaître les erreurs commises. Au-delà des problèmes rencontrés, c’est surtout le sentiment de ne pas avoir été écoutés et d’avoir été traités avec un manque de considération qui nous laisse une impression très négative. Une remise en question de la communication et du sens de l’accueil serait vivement souhaitable
• Guest (10/5): -
• Adriana (10/5): -
• Marion (8/5): - L emplacement, l équipement cuisine, piscine sympa Il manquait un fil.pour le linge. Il manquait des accessoires cuisine comme un.eplucheur par exemple
• Andrea (10/5): -
• Alina (7/5): -
• Guayco (9/5): -
• Lidia (9/5): - Muy limpio y cómodo, con todo lo necesario. Lo único que se echó en falta fue aire acondicionado o más ventiladores para refrescar.
• Gasch Navalon (6/5): Piso correcto y ordenado pero zero posibilidad de comunicación - El apartamento es igual que las fotografías que se muestran y estaba muy limpio. No pudimos acceder al parking durante nuestra estancia en Vivienda Carolina debido a que el acceso se había cambiado y el mando que nos dieron no servia para la segunda de las puertas, y aunque intentamos contactar con los responsables tanto a través del numero de contacto proporcionado como mediante mail en diversas ocasiones, no recibimos ninguna respuesta por su parte. Si se hubiese dado la circunstancia de no poder acceder al piso por cualquier motivo, como por ejemplo que el código de accedo fuese incorrecto, nos hubiésemos quedado sin poder entrar al piso, ya que llamando al teléfono de contacto nadie nos respondió.
• María Barbara (1/5): Si no quieren arruinar sus vacaciones no vengan - Si no quieren arruinar sus vacaciones no vengan. Si no quieren arruinar sus días de descanso no vengan. No tiene wifi, mala cobertura, sofá incómodo, la TV no tiene señal, el ventilador del salón pequeñito y casi no hecha aire y para rematar tuvimos un problema y aqui no ha venido nadie ni nos ha dado una solución,. No atienden personalmente, todo por teléfono y si están ocupados buscate la vida, persona desagradable. Los teléfonos de emergencia y oficina estaban apagados.
• Sonia María (5/5): Fuimos a descansar y al final teníamos que estar pendiente a que alguien saliera y entrara. - La vivienda estaba cómoda y limpia. El mando del garaje no funcionaba no podíamos entrar ni salir del garage hasta que algún vecino saliera.Llamamos y nos dijeron que el mando estaba dando problemas,y que por ser festivo no nos podían solucionar el problema.
• Vanesa (8/5): - La ubicación perfecta, el apartamento estaba muy limpio y cómodo. Nos encantó El único pero q le pondría es q le falta aire acondicionado, en verano hace mucho calor y hacía falta.
• DIONISIO (10/5): Repetiría sin duda - Buena ubicación. El piso estaba tal y como en las fotos.
• Smaranda (9/5): Superb - Good position, very clean, everything I expected to. The apartment is as shown in the pictures. Didn't have drapes in the living room.
• Vitas (9/5): Superb - Good location, clean, no complains about apartment. It has parking space but its complicated to get in and out, so if possible I used to leave car on the street.
• Naste (9/5): Very nice apartment, good location. Maybe improve something about how the stuff is handeling problems. - The location, the fac tat it was very clean and the apartment by whole The staff. We had a wifi and a towel problem and the stuff was not responsive at all. Even more I had to numerous times reach them because they didn’t do what they said.
• Ivana (10/5): Exceptional - Place is perfect ,very clean got everything what you need, good location near market and close to a beach..

Photos