Residencia Orlina

Name: Residencia Orlina
Address: 127 L. Rovira Road, Dumaguete, ph

Location: 127 L. Rovira Road, Dumaguete, ph

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Residencia Orlina, a 5-star hotel in Dumaguete, offers luxurious accommodation just 1.9 km from Silliman Beach. Each air-conditioned room is equipped with free WiFi and a private bathroom, ensuring a comfortable stay for guests.

Convenient Amenities
Guests can enjoy the convenience of free private parking, a shared lounge, and a terrace within the hotel premises. Additionally, the hotel provides room service, a 24-hour front desk, and luggage storage, catering to all guest needs efficiently.

Prime Location
Perfectly located near popular attractions such as Escano Beach, The Christmas House, and Negros Convention Center, Residencia Orlina offers easy access to key destinations. Book now and experience luxury and convenience in Dumaguete!

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian.

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
Car hire
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Grocery deliveries
Allergy-free room
Kid meals
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Food delivered to guest room
CCTV outside property
Access to health care professionals
24-hour security
Delivered food - securely covered
Security alarm
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Golfing on site
Self parking (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Japanese garden
Covered parking
Secured parking
Hosted evening meal (reserve)
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Executive Suite

Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The suite is furnished with a desk and a seating area and features soundproof walls and a safe deposit box. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Suite

Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite is furnished with a desk and a seating area and features soundproof walls and a safe deposit box. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Family Suite

Featuring a private entrance, this air-conditioned suite is consisted of of 1 bedroom and 1 bathroom with a bath and a shower. The suite is furnished with a desk and a seating area and offers soundproof walls and a safe deposit box. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Executive Suite

Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The suite is furnished with a desk and a seating area and provides soundproof walls and a safe deposit box. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Presidential Suite

Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The spacious suite features soundproof walls, a seating area, a safe deposit box, a sofa, as well as a flat-screen TV. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Suite

Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The suite is furnished with a desk and a seating area and offers air conditioning and a private entrance. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Double Room

The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a bidet. The double room is furnished with a desk and a seating area and features soundproof walls and a safe deposit box. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Tile/marble floor
- Bidet
- Hypoallergenic
- Cleaning products
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Hypoallergenic pillow
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Buenavista (10/5): -
Wilbert (10/5): - Great staff!! Massive and clean rooms. Nothing
SHARON (1/5): - Unfortunately, we were stranded in Siquijor and could not avail of our stay. We tried reaching the property through numbers provided in Booking. We also emailed our dilemma, but no response. Unable to reach property!
Scott (10/5): Great service. Spectacular room. - Service . Coffee availability in morning
Kent (7/5): -
Olgaperez (8/5): - Clean, big rooms, close to the airport We had to pay extra for breakfast and they didn't respect agreed times for breakfast. We had to leave without eating
Michelle (5/5): -
Cynthia (8/5): -
Ronny (9/5): -
Cherry (10/5): Thinking to extend but depending of my schedule… - Room accommodation is relaxing. & comfortable No comment
Dhanji (8/5): Average hotel with friendly staff - Friendly and helpful staff, Rooms were basic
Ivy (5/5): - Can't say. No windows, no phone, no TV in our room, no staff that is readily available. Noisy on the second floor.
BB Girl Ayne (10/5): -
Ayesa (10/5): It was very comfortable - The place was so clean , the bedsheets and towels were clean and the staff were very helpful and friendly . Nothing
Joshua (8/5): Very good -
Angeline (4/5): Record everything - The room was nice, but the amenities they advertised were nonexistent. There was confusion when checking in. The coffee shop personnel were the ones doing the booking. When we arrived we asked for late checkout, it was asked and confirmed before arrival. There was confusion and asked for extra money as a deposit which was not in the booking. In the morning we had paid for breakfast with the reservation, we werny able to get in for breakfast since it was so crowded. They told us that we could use it for credit on lunch. Wrnt back to the room and soon they came and told us it was time to check out. Remember..we had already confirmed and paid the 1500 deposit. They told us the room was already booked for someone else. We moved to another room for the other 6 hours of our stay. When we went to leave they charged us for the entire night, didn't give back the cash deposit ( said they couldn't find the ticket where we paid ). All in all I was not happy in any way. We were rushing to our flight and didn't have time to bicker for it. Get everything up front and verified, in writing and recorded before staying here.
Delia (7/5): We were not informed that nobody is available in the night . - Room is very comfortable. No orientation to the property. Shower was not connected . No glasses and no coffee / hot water
Stephen (5/5): Passable -
Jovita (9/5): Superb -
Jovita (9/5): Superb -
Harry (7/5): The accommodation served my purposes for the few days I stayed there. Everybody was friendly. - Breakfast was average, not a large range to choose from. Location was a bit off the beaten track for my purposes. The size of the shower recess was good. The bed and bed linen were good and comfortable. No safety instructions for fire evacuations, nothing behind front door or anywhere else I looked. Only two small windows you could not climb through if you had too. Otherwise the room was a concrete box. Staff were "jacks-of-all-trades" and were quite often doing more that one unrelated task at the same time, i.e. repairing the front desk computer and cooking breakfast at the same time.
Anonymous (9/5): Superb - The staff was so helpful and friendly. You could hear people walking down the hallway.
Anna (10/5): Exceptional -
Andrei (5/5): Spacios rooms but no windows and no complimentary coffee - Spacious rooms. Close to airport. No soundproof, could hear neighbors engaging in taking and activities. Vintage themed designed but old smell in the room as there is no window and proper ventilation. No TV. They don’t offer even complimentary coffee. Location is not that central, you still need Grab to get to center. Would not book again due to lack of ventilation.
Karen (1/5): Highly NOT recommended stay for the cost its not worth it - Massage chair in the presidential suite - the only thing nice about our stay. Strong AC. We booked the presidential suite this is the biggest room in the property. Stayed 4 days and 3 nights. No wifi for our whole stay inspite of them telling us that theyll have it fix but none done til we check out. They offered tiny small rooms with wifi connection ( wheres our moneys worth in this) Television not working no power cable until we checked out, no hair dryer (we need to request hardly til they provided). No quilt cover in the bed reason is they dont have a cover for the quilt size. No phone in the room to call reception you need to keep going down to tell them your concerns. No glass or cups you need to request. They dont clean your room. You need to request fresh towels if not theyll not provide. Breakfast is ala cart filipino food. No staffs after 7pm in the property. We paid almost 14k php for 3 nights reason of this review and rated 5* in booking.com
Davide (8/5): Very good -
Jacob (1/5): Did not stay because Residencia Orlina failed to provide Services as advertised. - Upon arriving and taken to our room it was amazing. Once we started unwinding and getting comfortable in the room, I decided to take pictures of the furniture and the room to document damages already present and showed photos to the staff since they wanted a 2,000.00 PHP. Now the problems begin: 1). Tried to turn on the Television and it did not work, reported the problem to the staff and was told that the TV was broken, and their boss was on vacation, and it could not be replaced until they returned. No efforts were made by the staff to rectify the problem. No type of compensation was offered. 2). Wifi did not work, reported problem to staff, I was given the same Username and Password on the Wifi information card in the room. No efforts were made by the staff to rectify the problem. No type of compensation was offered. 3). Ther were water stains on the walls, 4). Breakfast Menu looked nice until we were told that they only had 3 choices to choose from, which is unacceptable because I did not like the 3 choice that they had. So we went back to our room with no TV or Wifi and sit there staring at each other as if we were inmates in a prison. at this point I felt that enough is enough. I contacted Booking .Com and reported the problem and was advised by the booking.com representative that he had tried to contact the Residencia Orlina Staff by phone and no one answered. He then advised me that he sent an email to Residencia Orlina and that Residencia Orlina had 24 hours to respond. At this point I had had enough of Residencia Orlina, I got our bags and informed the Residencia Orlina Staff that we were not going to continue with our stay here, returned their key and we left. The only good service that we received was the Young Man who carried our bags to the room and brought me my cell phone as I started back to get it. I have not received any response from Booking.com related to this issue since filing the compliant against Residencia Orlina. SCAM ALL OVER Residencia Orlina Staff knew of the problems at their facility and failed to inform the customer that they could not provide the goods and services listed in their ad on BOOKING.COM is false advertising, defaulting to provide goods and services, not offering compensation or a full refund. I also fill that Booking.com is at fault here as well by not supporting the customer to resolve issues with compensation or a full refund for a facility that does not provide advertised goods and services on the Booking.com Website. I have no plans from this point forward to ever use BOOKING.COM again.
Marielle (8/5): It was very good for me - I like the staff they are accommodating and very helpful. Its clean and big, mattress is thick. There is no tv, no hair dryer, the sink was broken. My laundry got delayed and im missing a few items. But other than that it was all good and very convenient place.
Marielle (9/5): Superb -
Marielle (9/5): Superb -
Alfred (1/5): Stay somewhere else - Nice decor that’s it don’t be fooled Leaking toilet water Clogged toilet Bad odor Staff are just useless It stated free breakfast. I paid for 4?people. Staff told only 2 free breakfast
Vivian (9/5): Superb - The staff are really nice and accommodating. I love their pillows! Soft and fluffy.😊 The room has no cabinet or closet to hang clothes. To improve their service, perhaps they could add a mobile hanger rack.
Jonathan (10/5): Exceptional - Staff were very obliging happy to make me food not on the menu (I am a fussy eater). We're very helpful with other problems I had unrelated to the hotel. Bed was comfortable and the room was spacious. An improvement would be a wardrobe, so you could hang clothes up.
Gian (6/5): Aesthetically pleasing, but not functional - Location was convenient, the furniture and whole feel of the hotel was aesthetically pleasing, food and drinks in the cafe were good Low water pressure, no windows to let natural light in, the lights from the hallway couldn’t be covered by the stained glass window, noises from outside could be heard in the rooms, the amenities weren’t completely available, no credit card machine for the deposit
Paul (8/5): Very nice room! - Nice room. Huge bed. Clean Cafe was slow and messed my easy breakfast order. No bottled water on the premises. I was on the ground floor, noisy upstairs from their catering room. Lots of hallway noise my last morning. Just stay upstairs and solve the worst problems. Plants walk a bit to hail a trike.
Thomas (8/5): Very good -
Condez (9/5): Superb -
Phil (7/5): Place was great but staff needs more training with noise control. - The location was pretty central and the place have a unique interior design. The staff were accommodating but a bit noisy at times, both in the restaurant and corridors. They don’t actively clean the room on the daily basis.
Jenina (5/5): Good place. Not so good staff/manager. - The ambiance of the room Staff were not very accommodating. We arrived around 7PM. They told me I have no booking with them and to check with booking.com. Showed them the booking and they still insisted that we don’t have a booking until one staff pointed my name on the screen of their computer. They didn’t apologize for the misunderstanding. The rooms were not ready. We were expecting that we can check in immediately since it’s already late and rooms should be ready by 2PM. They said because the guests in the room just checked out when we arrived. They overlooked our booking so they already placed guests in our original room. We booked 2 rooms so they just said to stay first in 1 room that was already available. They did not apologize for the inconvenience and us who are tired, could not even settle in. Take note that I was with my husband and 2 girlfriends/work friends who I really didn’t wanna inconvenience. I understand that those can happen sometimes, what I did not like was how unapologetic they were especially the person who looked like their manager.
David (5/5): Passable - price bugs in room
Guy (7/5): Nice Furnishings - No Window - Room furnishings. No window despite the listing saying it had a view. No TV
Theresa (10/5): A cozy, relaxing and comfortable stay. - It’s clean and the staff are very friendly and accommodating. Pillows may be improved for a not too high and stuffy kind. Additional Hooks in the room to hang clothes, jackets and bags otherwise everything’s to our liking.
Maria (9/5): Location is near the airport, staff was accomodating the guard on duty at night and Wilson who - The room was beautiful but it would be great if there were windows.
Alexander (8/5): One night only - Due to an emergency, we needed short-term accommodation near the hospital. It was enough for that. Certainly OK as a base if you are planning something in the area around Dumaguete. The room was very clean and the beds were comfortable, unfortunately no window and a bit too cool for us (aircon) The breakfast was OK, not a lot of western/european options. Due to the short-term booking and the very late arrival, there were difficulties with the check-in, but these were then resolved.
Matthias (8/5): Great affordable Hotel - Clean; friendly staff, organized a Tricycle to the harbour; very cheap (we booked last minute); shampoo and conditioner; very friendly owner and security. The view from the room
Rommel (9/5): This place is very classy for the price! - The property was really clean and the staff were courteous. There was construction going on even at night. There’s no television in the rooms. You’re scared to use the furniture because they’re all antique and have price tags on them. They should keep the antique furniture for display by the corridor in stead of the room.
John (8/5): Very good -
Christoph (7/5): Good - Nice hotel with a interesting interior. We were asked what we want to eat the next day and at what time. So we said that we would like to eat at 9am because we had to catch the ferry. Unfortunately the breakfast wasn't done in the morning so that we missed the ferry and had to wait another two hours. That was a bit annoying. Also we booked a room with breakfast included but after check out they charged the breakfast with the reason that we booked last minute and there is no breakfast included.
Kim (3/5): NOT COMING BACK - the room is newly refurbished, it was real clean and spectacular. it had really good space for a family of six. nice lights and nice hot shower. A LOT. #1. we arrived for check-in and no one is in the front desk, we rang the bell thrice, no one came out. #2. i volunteered my ID, without being asked of it, it turned out that all they cared was the deposit and so i gave to her 2,000 pesos. after giving the 2,000 pesos, no word at all like how many are you in the room? or breakfast time is this and that or this is the rule and that. she just got the 2,000 pesos and told the staff to put us in our room in one minute. #3. RUDE. we were already in the room, then a knock came. I opened it and a mean looking lady with two other staff were in the front door. She angrily said "how many are you in the room? I said "four adults and two kids ( 7 year old and 10 year old). Then she said "well, you have to pay more because you only booked for four. Or else i am going to charge these staff for the price difference". I said "how much are you charging for these two kids?" She said "1000 pesos each for extra beds". I said " I dont need extra beds, we fit here just fine". Then she said " I will charge you for extra person of 1,000 pesos each still". I said "okay go ahead". Imagine for 4 people, we paid 3,000 pesos plus taxes. but for two kids, she will charge 2,000 pesos and nowhere in the booking did it say that. PLUS, if they told me that during the check-in, I would have cancelled my booking and went somewhere else. I was not happy to pay extra 2,000 pesos to a mean host who thinks that I just robbed her bank because i brought two kids with me. #4. TOWELS AND TOOTHBRUSH worth 1,000 pesos. After a few minutes, she knocked on my door again and brought in two towels and two dental kit and told me "Okay, it will be 1,000 pesos for both, not 2,000 pesos. Here are the extra towels and toothbrush". I said "okay, i appreciate that". #5. HORROR AT BREAKFAST.
Michael (9/5): Superb - Wifi was weak but everything else was great
Wright (1/5): No customer service. Not a honest hotel. Did not return my deposit which was not disclosed in booking, I never stayed on - Nothing The service and ability to handle their business.
Danilo (6/5): Lots of potential - Our room was big enough for my family. Bed and pillows allowed as to rest well. Bathroom was big enough you could move around freely. Hotel was nicely decorated. Relatively new boutique hotel. Parking was easy. The coffee shop needed improvement. Staff is undermanned, Staff are multi tasking. Most items I ordered during my first nite were not available. It could take a while to get a trike in front of the hotel. I suggest you get the phone number of the trike driver if you get one so you could just call him whenever you need one. The bathroom didn't have any place to put our toiletries on. We had to put them on the window ledge.
Kim (1/5): Bad - I booked via my cell phone, no option for senior citizen discount. Hotel wouldn’t allow discount. Charged me over P13,000.00. If I would have walked in off of the street the price would have been P4,000.00 less. I will never use this service again and encourage anyone who is reading this to do their research prior to selecting this service.
Damien (9/5): Superb -
Chtistian (8/5): Very good -
Mary (10/5): Will absolutely stay again! - Beautiful rooms furnished in antiques. Fantastic ambiance and extremely helpful and happy staff made this stay extra special ! We had 3 separate rooms all exquisitely done. All was perfect
Kelly (6/5): Pleasant -
Scott (10/5): Awesome - You gotta stay here great facility staff and awesome food antiques around galore . A unique stay for sure. Nothing
Alfonso (9/5): Superb -
Yiftach (8/5): Beautiful and comfort. - Room was very spacious and well . Staff was very nice. The room did not have space to hang or place clothes. If you needed anything done in the room you had to ask there was no daily cleaning of our unit. Once you needed anything it was done always with a smile and curtsy.
Lyn (9/5): Superb -
Lee (10/5): Exceptional - Our room was tastefully decorated and was very clean. The bed was very comfortable and the staff and meals were excellent, I look forward to returning and highly recommend this wonderful hotel.
Gerry (10/5): Exceptional -
Martin (9/5): Lovely room friendly and helpful staff - Friendly helpful staff Room was huge with antique furniture some of which was for sale Good coffee Room was noisy could hear Road traffic
Akbar (2/5): Very poor -
Marc-alexandre (10/5): Great stay - Brand new accomodations, very spacious rooms, beautiful antique furniture, and friendly staff. Will be back.
Phillip (10/5): Exceptional - Clean rooms. Good location. Quiet. Friendly staff. Good Price. Delicious Coffee. No TV. 300 peso for a smashed glass.
Mapa (10/5): Exceptional - Place is pristine, beautiful and comfortable. If you are travelling with small kids, may not be for you. Half the furniture are expensive antiques for sale.
Tommy (10/5): Awesome Staff but unprofessional Manager - The facilities were awesome. The staff was awesome. I want to give a special shout-out to Joey. He has an awesome sense for customer service. I believe he went exceedingly and beyond guest service expectations. I also want to point out Jen, the assistant manager. He also went beyond and exceedingly to meet our needs. We did have a bad experience with the General Manager, Maribel. She was the only staff member who left a bad experience in our memory of our trips. Maribel really needs to be retrained in the principles of guest service. Jen came right back and gave us an awesome experience at our breakfast to overshadow the bad taste from our experience with Maribel. Other than that, we plan to return in January. General Manager Maribel was very rude, uncaring, and unprofessional in her attention to our needs. 1) I came up to her requesting change to pay our taxi, and she said that they only had 1000 pesos, which is so unbelievable that a hotel would not have decent change for their everyday needs. Who does she plan to give $1000 pesos change only to? 2) Joey quickly reacted that he would go get change, but she quickly scolded him in front of us that he needed to finish his task for a catering that she usedcasca reason for not being able to help this hotel guest. It seemed to me, as a hospitality professional executive in the USA, that her lack of manager skills was her problem at the moment. She started had failed to properly prepare for that event by first, starting earlier to prepare her meal and secondly staffing correctly to not burden the staff with her shortcomings. All we could see and hear was her frantic and unprofessional communication to her hard-working staff. She needs counseling and retaining so her unprofessional behavior does not affect other paying guests as she affected us.
Christina (9/5): Very nice room for the price - Spacious room and huge, comfortable bed! A smartTV would be a nice addition to the room, but the stay was still nice overall.
Peter (10/5): Massive rooms - cleanest property we’ve stayed at in Dumaghete and we’ve stayed at 15 - The rooms are really large The bed kind size The air conditioner cold if you need it or warm if you don’t Location so close to from airport connections Peaceful No tv which was nice to bring some silence People great Open Bible on arrival in our room and for a Christian that means a lot ! Nothing
Kseniia (10/5): Nice place - Great location. There are many restaurants nearby. Helpful and friendly staff -
Timothy (10/5): This is going to be my go to hotel for my frequent visits to Dumagette. - Clean, comfortable and friendly staff. They make sure you feel comfortable and welcome. This is the best value in Dumagette! Thank you for another great stay! There’s construction for a new rooftop restaurant which was noisy but will only make it a better experience once it’s completed.
Gabriele (6/5): Pleasant - Position in the same price gap you can find other solutions, unfortunately it's not premium. I had to chase to get the room "clean", missing towels, not a proper customer service, ground floor with no view (really no view). Tag prices on the forniture in the room...
John (10/5): Exceptional -
Timothy (9/5): Overall very nice, clean and a cool vibe. - The rooms were nicely apportioned there was an issue which was dealt with immediately and cheerfully. The antique decor and artsy vibe was very cool although the studio above and the neighbor's dogs were loud at times.. The attached coffee shop was very nice. Maybe a little quieter noise from above but it only lasted a short time. It is a little out of the way but that made for a more quiet experience although the neighbour dogs were noisy for a while, not much the hotel could do about that though.
Jaffer (10/5): Boutique near the Airport! - Exceptionally well maintained, courteous staff shout to the Mabelle, Joey & Jaffar. Cafe beside has great food. Owner June is hands on and is an amazing host. Thanks a ton!!!
Mjensen243 (10/5): Exceptional -
Estrella (10/5): nice place and comfortable just the noise from outside - the staff are very friendly, room deco is excellent, bed and pillows were very comfy noise outside and the aircon next door is also quite disturbing.
Cecilio (9/5): It is a wonderful experience worth every cent we spent. - Sumptuous breakfast, more than we could consume. Prepared and ready to be served according to our expected time. Served in a neat and clean cafe with amenities.