Annex Luzernerhof

Location: Alpenstrasse 3, Lucerne, 6004, Lucerne, CH

Star Rating: 3 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Free WiFi
• Wheelchair accessible
• Elevator
• Hiking/biking trails nearby
• Breakfast available (surcharge)
• Smoke-free property
• Tours/ticket assistance
• Shopping mall on site
• Casino nearby
• Change of towels (on request)
• Change of bed sheets (on request)

Rooms Available

• Deluxe Triple Room

  3 Double Beds

  Overlooking the mountains

  
  

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Desk and wardrobe or closet

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Shampoo
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Single Room, Shared Bathroom

  1 Twin Bed

  140 sq feet

  
  

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator

  Sleep - Bed sheets

  Bathroom - Shared bathroom, free toiletries, a hair dryer, and towels

  Practical - Desk and wardrobe or closet

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Heating
  • Wardrobe or closet
  • Shampoo
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Double Room, Shared Bathroom

  2 Twin Beds

  194 sq feet

  
  

  Internet - Free WiFi 50+ Mbps

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator

  Sleep - Bed sheets

  Bathroom - Shared bathroom, free toiletries, a hair dryer, and towels

  Practical - Desk and wardrobe or closet

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and heating

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Heating
  • Wardrobe or closet
  • Shampoo
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Change of towels (on request)
  • Change of bed sheets (on request)

Guest Reviews

• Peter (10/5): - The room key and the key for the entrance to the building is the same. (Is a actual key like the old days, if so, is it anybody has the entrance key can open the room?) Room is spacious with shared bathroom (with 2 others) next to the room. In room sink. Walkable.
• Verified traveler (6/5): - Bien por el precio pero un poco decadente
• Chiara (6/5): - Nel complesso tutto ok
• Victoria (8/5): Basic but alright - Very basic clean room with shared bathroom (there didn’t seem like many people using it though). Internet worked. Could have used more plug sockets by the bed. Things were a bit dusty but not main areas. It was quite noisy at night so we kept the windows shut, but it was by a main coach area in town. Very handy to have a sink and fridge in the room. Bed linen was clean and so were shared areas. I read that others didn’t know the apartment was away from the main hotel and that people didn’t know they were using shared facilities, however this was clear from the start. The entrace is in an archway next to a kiosk but it was fine. Possibly slightly overpriced but we stayed in peak season where everything is expensive!
• Brenda (6/5): - The bedroom was basic but clean and renovated. The building is an old building and not very well soundproof. The entrance looks a little sketchy but the place is close to the old town. Stay was one night.
• ELODIE (2/5): Je déconseille - Toiles daraignees au plafond. Brutant. Douche commune mais vétuste. Lit correct mais oreillers nuls, chambre plus que basique une annexe de lhotel ne devait pas signifier low cost et nul
• Jordan (6/5): O - Average to poor is accurate. After reading reviews I somewhat expected this. Some things were ok and a saving grace to the stay. When I unlocked the door and stepped into the room the smell was stale. I opened the door to the outside and run the fan which eventually helped. This should be addressed prior to guests staying. The second thing was the power supply. I had to juggle lights, fans andy charging accessories to make this work. There was only one accessible electrical connection in the room. Third was the cleanliness of the room. Just some surfaces that need a wipe. The bedding was fine, and the bathroom was ok. The service from the staff at the hotel across the street where you check in is excellent. I think that this place exists in this town is important, just know what you're getting yourself in for when booking.
• Jurrien (6/5): - it was a okay location! Nic people.
• Esselyn (4/5): - Voor een duur moment op een dure plek was dit een redelijk betaalbaar alternatief. Maar het was bloedheet (geen airco alleen een kleine ventilator) en een raam open was geen optie want het busstation staat voor de deur. Er kon geen tv gekeken worden want deze kon geen verbinding maken en van de 2x3 stopcontacten deden het maar 2. We hebben uiteindelijk van de receptie een extra stekkerdoos gekregen.
• Daniel (2/5): - No washroom in s suite. no toilet paper in shared washroom. House keeping forgotten one day. no dedicated power to fridge.
• Christine (8/5): - I read all the reviews (after booking with no cancellation!!) and was pretty nervous about my stay. However I must say I was pleasantly surprised. The room was clean, beds fresh, towels changed daily, bathrooms were easily accessible and private. There were block out external blinds, fans for the heat and no noise. This is simple accommodation, you’re not paying a fortune to stay. Yes - it is different to an hotel and the neighbourhood is in the centre of the city. So that comes with a multitude of characters passing by. However it is also close to all the attractions and easy to access public transport. The hotel staff were lovely and helpful. Guests should bring $20chf to pay a key deposit - this is returned immediately upon your departure. Luzern is a beautiful city ready to be explored!
• Brandon (2/5): - my friend likes the receptionist, so handsome 😘
• Leila (8/5): - Quarto simples com banheiro e cozinha compartilhada acessivel.. fica a 1km da estacao interlaken west. Tem bus na porta, em frente, para estacao west bus 105 estacao ost bus 104. O unico incoveniente q a explicacao da entrada nao e clara, ou seha, cheguei tinha envolope cim cidigo ora oegar a chave, mas ora entrar dentro do predio tem um bolinhaxazul orndurada na chave q abre a porta de entrada, a explucacao evtukm deverua explicar melhor e enviar a foto
• Nemia (2/5): - we didn't expect the annex area, location is nice but the property area is bad.
• Giovanni (4/5): - Purtroppo mi sono accorto solo dopo aver prenotato che c'era il bagno condiviso. Dovevo stare più attento e leggere bene. Mai più!
• Robert (2/5): - Check-in was at main hotel about 2 blocks from annex where we stayed. Arriving after dark the annex was in a dark alley with no lighting at the entrance, stairs or hallway. Room was very basic but okay. Beds were comfortable and clean. Apparently we booked a room with no bathroom. The two shared hallway bathrooms were locked all night and likely occupied by vagrants. The shower handle was broken. We had booked for two nights but got a much better room at another location—the front desk of the main hotel was friendly but only offered a 50% refund of our second night. Note that the bathrooms were open in the morning and the lights were working but we did not feel safe to stay again. Note that the photos of the annex on Expedia and their website include many pictures of the much nicer main hotel, only the room photos are accurate. The Annex is only acceptable if there are no other affordable options.
• María José (6/5): - Era una habitación. Con baño compartido, deberían de tener cuidado de mantenerlo limpio por las diferentes personas que lo utilizan
• Verified traveler (4/5): Estadía normal con pocos lujos - Son baños compartidos, de lo cual no lo vimos cuando hicimos la reservación. Aparte de eso, las teles no funcionaban y el hotel no está a ningún otro servicio, ya que es un edificio a 2 calles del hotel principal.
• Hauert (2/5): - Der Eingang zur Unterkunft lag in sehr schmutzigen und unbeleuchteten Hinterhof. Lärmig von andern Gästen( Türen schletzen und lautes schreien) die ganze Nacht. Im Hinterhof treiben sich alkoholisierte Personen um. Im Zimmer fehlten die Leuchtkörper. Kühlschrank schmutzig. Entsorgung von Altglas in der Nacht. Wir bitten Sie diese Unterkunft aus ihrem Angebot zu streichen.
• Kalvert (4/5): - The Picture on the site was misleading the room was much smaller nd for this room It was ways over prised A Real Rip Off!!!
• Katie (6/5): - The fridge was dirty and the whole room smelt like cigarette smoke. We also didn’t appreciate that the curtains were see-through. Everything else was great.
• Verified traveler (2/5): Noisy sleep - The pucture looked ok , but i didnt realize the room was in a ghetto building with comunal bathrooms and showers, the pictures looked ok but the building was very noisy and had a terrible sleep, dont go for the cheaper hotel i guess?
• Debora (6/5): - very dirty water cups and sink, always cold and had a very strong smell of cigarette smoke everywhere.
• Renata (6/5): kein Toilettenpapier - Preis Leistung sicher gut. Leidee kein Papier auf der ‚shared toilet‘.
• Gabriele (6/5): - Die Destination ist aussen nicht angeschrieben. Daher nicht ohne fremde Hilfe zu finden. Zum Glück ist in dem Haus ein Kiosk, wo man nach dem Eingang fragen kann. Im Flur gab es zu wenig Lichtschalter, daher liessen die Gäste das Licht in den WCs dauerhaft brennen, um auch im Dunklen den Raum zu finden. Auch der Lichtschalter im Zimmer hat keine Funktion. Ich musste mich anfangs mit meiner Taschenlampe im Zimmer orientieren. Nach meinem Bedürfnis gab es zu wenig Garderobenhaken in den Duschen Ansonsten war ich zufrieden. Das Zimmer war sauber und gut ausgestattet.
• Ciro (10/5): - L’hotel è molto carino, personale cortese e ottima posizione. Lucerna poi è spettacolare.
• Bert (8/5): - Gerne wieder!
• Tobias (6/5): Teuer und nicht komfortabel - Luzern ist eine touristische Hochburg. Aus dieser Sicht sind hohe Preise für Zimmer nachvollziehbar. Nicht nachvollziehbar ist, dass damit automatisch eine billige, eher schmudelige Einrichtung der Zimmer einhergehen soll. Ein Seiteneingang in einem dunklen Innenhof und vorher das Vorbeischleichen an einer Gruppe Betrunkener, die vor dem Kiosk herumstanden, hat auch nicht positiv zum Erlebnis beigetragen. Vielleicht war es Zufall: vor mir haben zwei Paare eingecheckt. Beide wurden auf das Angebot eines Tagespasses für den öV aufmerksam gemacht, mich hat man nicht darauf aufmerksam gemacht.
• Annette (2/5): - I wanted to stay in yhe hotel itself, not something up the block around the corner. Had 1 key for main enteance and room. Was separated from roommate and unable to get into the room. Originally searched hotel with AC, it had a table fan. No coffee for expresso machine. Said it had a restaurant below, was only open for breakfast. They said other building had a restaurant, didnt open till 11:30 am. Was put in a hostel shared bathroom. Had to pay extra $30 a night to have own restroom, then had to share bed with cousin. EXTREMELY noisy!
• Manuel Fernando (6/5): - No incluye desayuno habitación está en otro edificio el baño se comparte el pequeño refrigerador estaba sucio
• Urs (4/5): - Die Zimmer in der Dependance, die gegen den Löwenplatz gerichtet sind (z.B. 115) sind sehr lauf, vor allem wegen der darunter liegenden "Babalas Bar" mit lärmendem Publikum bis nach 22 Uhr. Auch die Sauberkeit der Frottéetücher und der Zahngläser mit Benutzungsspuren lässt zu wünschen übrig.
• Greg (2/5): - On arrival I got told that we will be staying at a different hotel. It was in a scruffy location in a block of flats. I purposely booked the hotel to have 24h reception and a restaurant, but they send some people to a different location. We could smell weed there. I guess they rent few flats and send them there. A receptionist was very aggressive and rude when I only asked why we had to stay at a different location and photos of the room were completely different. After mentioning about smell of weed, she said adults can do what they want. She said that because it had been booked through third party, they would not help us.
• Jungwoo (8/5): - 숙소는 깨끗하고 좋았습니다 그런데 간판이 잘 안보여서 찾는데 좀 시간이 걸렸네요
• Robert (6/5): - Surprised to discover we were not in the hotel itself, but in a building 2 blocks away. Not a nice accommodation. Noisy, hot, uncomfortable pillow. Shared bathrooms not very nice
• Stefan (4/5): - Die Sauberkeit war in Ordnung, jedoch funktionierte fast nichts (Storen defekt, Zustand Bad sehr schlecht). Das Check-in war etwas umständlich weit weg vom eigentlichen Zimmer.
• Nataliya (8/5): - Room was nice and clean, but bed was not big for a queen size it’s not if a full size, friendly stuff, you will have to walk to another building after you check in.
• Mr J (6/5): - Early mornings very noisy. And gloomy.
• ?? (6/5): - 2日目、掃除、タオル交換がなかったのが残念
• Franziska (8/5): - Altmodisch, aber für eine Nacht völlig ok.
• Christian (6/5): - I wasnt aware, that in the Luzernerhof Annex wasn't in the luzernerhof, and closer to the crowded and noisy Löwenplatz. and also had to leave a depot for my key. Also that i had to share toilet and shower was not expected . Maybe nexttime i should read better the descirptions of the place.
• David (10/5): Great hotel, Great location - Unclear was that our room was actually in a building a quick block north. But front desk staff escorted us directly to our room. The room was very spacious, beds cozy, ample plugs. Bathroom/Shower were common but the building so quiet we encountered nobody else. Great location to everything. 100% would stay again.
• Margaret (8/5): - The hotel itself was okay, but i was in an outer building and couldn't find it the next time i went out. No room service no kettle to make a coffee. Rather isolated
• Christina (4/5): - Sehr veraltete Einrichtung. Sauberkeit mangelhaft. Sehr laute Umgebung. Grundsätzlich Lage aber zentral.
• Christina (6/5): - Gute Lage, schlecht ausgestattete Zimmer, veraltete Einrichtung. Auch das Frühstück ist nicht empfehlenswert, es gibt kaum Auswahl, kein Gemüse etc.
• shaoen (8/5): - 房間不推，但位置極佳。廁所及浴室乾淨。
• François (4/5): Boff, mauvaise expérience - Hôtel de dernier recours si vous êtes vraiment mal pris et qu’il n’y a nul part d’autres où aller. Premièrement, on nous envoie dans un autre bâtiment, dans un quartier très bruyant et malpropre. Il n’y avait pas de serviettes pour se doucher, le téléphone pour appeler la réception ne fonctionnait pas. On m’a parlé d’un dédommagement que je n’ai jamais eu. En tout cas, c’est rare que j’ai d’aussi mauvaise expérience, peut-être que j’ai juste été mal chanceux.
• Jean (6/5): - The Annex does not have phone service to call front desk, no wifi, and no heater it was so cold. They kept on telling me that i have the only one who has problem. But if i am at the lobby of the main hotel i have internet service.
• DAVID (10/5): - Vunderbah
• Timothy John (10/5): - Great location and wonderful room!
• Unhappy (2/5): - Horrible property. Rude hotel owner. Not what promised on the photos or description. Do yourself a favor and do not stay here. There are other hotels in the same location.
• Verified traveler (8/5): Vackra Luzern - Besök i ett mycket vackert Luzern. Väldigt mycket att se. Många kyrkor, vackra hus och många vackra vyer. Trevlig båttur på sjön Luzern. God mat.
• Verified traveler (4/5): Very misleading - escorted to different hotel - I was very misled by my booking. When I arrived I was escorted to a different hotel building (2-3 streets away) which seemed to be much lower class than what I thought I booked. It was quite old and sheets had chocolate stains on them.
• Verified traveler (8/5): Fullgott annex - Fick trava iväg en bit från det ordinarie hotellet, men blev positivt överraskad hur fint det var.
• ルツェルン (2/5): - レセプションのスタッフは最悪。 今回4泊だったが、1泊で別のホテルへ移動した。 3泊分の料金は返ってこなかったが、最初税金も返さない、と言った。 それは、ホテル側のネコババだ!!!
• Verified traveler (8/5): - Person vor mir hat alles in der Dusche liegen lassen -> Korb für gebrauchte Wäsche hinstellen.
• Rolf (4/5): - Ja wenn man ueber Sfr. 100 bezahlt und man da kein Fruestueck oder Eigenes Bad...dann ist man schon enttäuscht.... Lage ist sehr gut !
• Verified traveler (4/5): Outdated not comfy overprice for the quality - Room was very cold bed was not comfy furniture is very outdated even the fan and other light fixture not enough electrical outlet even they are not on very convenient place for this type of the room it is very overpriced not habing a electric kettle or cofee or tea
• Verified traveler (8/5): - Great location , just located at the center of the town, walking distance to all tourist attractions, clean and pleasant
• Verified traveler (2/5): - Gut ist die Zentrale Lage. Schlecht war die Sauberkeit! Kondompackung am Boden. Das Bad war auf dem Flur für alle.
• Louise (8/5): Une nuit. - Un peu perdue afin de retrouver notre place le soir. On nous a bien orienté.petit problème avec une clé, à la porte de l édifice, elle est reste prise....gentiment et efficacement on est venu à notre rescousse.... Personnel très corect. Louise
• Verified traveler (10/5): - チェックイン場所から部屋まで、とても分かりやすく親切に案内してくれたのが良かった。 シャワーやトイレも清潔でとても快適だった。
• Verified traveler (2/5): - So the room ended up being offsite was not communicated until check-in. Additionally, the morning of checkout we awoke to someone attempting to unlock or our. I asked who it was and got no response except to hear a key attempting to open the lock. I went to the door and a male staff member was on the other side. He didn't knock, didn't announce himself, didn't apologize and simply said he thought we had checked out already. At 8:30 in the morning. When I spoke to the manager she wasn't very gracious about the situation. Poor experience for the money.
• MARIA JOSE (10/5): superbien - Hotel muy céntrico y muy bien organizado. con aparcamiento cerca
• Verified traveler (2/5): - No me gusto que el hotel no estaba en el mismo lugar que la oficina de recepción, que no tenía cortinas adecuadas y que no contaba con baño dentro del cuarto, demasiado costoso por lo que ofrece
• Verified traveler (6/5): - Extremely basic facilities No glasses or face washers despite request
• Toader (2/5): the worst experience - the bathroom was in another building. we have to pay extra 125 Swiss francs to have a bath in the room. we want our extra paid money.
• Verified traveler (8/5): - The room was always kept clean. It had good ventilation and it had amenities like refrigerator and television.
• Verified traveler (4/5): - Very rude front desk service. Did not allow luggage to be stored if you arrive early or on the day of arrival.
• Olivier (8/5): - Nice, it was okay
• Boeu (6/5): - Stayed in Lucerne for 2 nights and was comfortable with shared bathroom. Check in and out is at another building but within walking distance. Only downfall is that the walls are thin and could hear neighbours in same building
• REYAZULLA (2/5): Third class hotel - Third class hotel over charged no services no breakfast no attached bath room for 126 Swiss Frank's a major let down
• Jim (8/5): Near the old city and the tourist attractions! - Location, location, location! Very clean and close to the tourist spots. All within walking distance!! The hotel was very clean and e cells to value for Europe and Switzerland. I'd recommend this hotel to all my friends who are looking for good value.
• Verified traveler (2/5): Avoid at all costs - As a camper I am not a stranger to hardship when travelling. But this hotel is ridiculous. We had to walk 3 blocks from reception to our room. Our room, just over a bar, a taxi stand, and a bus depot was full of fumes, noise and smoke. Even though we paid for more nights it was impossible to stay any longer than one night.
• Larissa (8/5): Simple but nice - Great location and great deal for Lucerne. We stayed in the Annex which is a block or two away from the hotel but rooms were clean and well kept. Shared bathrooms are a bit of an inconvenience but they were always well kept.
• Verified traveler (2/5): Noisy location - Very noisy
• Verified traveler (2/5): Annex Luzernerhof - Terribel; worst ever in my long career

Photos