Babylon Piccadilly

Location: 11 Brewer Street, London, gb

Star Rating: 7.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Deluxe Apartment

  This spacious apartment comprises 1 living room, 1 separate bedroom and 2 bathrooms with a hairdryer. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. This apartment provides a washing machine, a flat-screen TV and city views. The unit offers 3 beds and 1 futon.

  Max Occupancy: 6 (5 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Washing machine
  • Private bathroom
  • Kitchen
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Superior Apartment

  This apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. This apartment provides a washing machine, a flat-screen TV and city views. The unit offers 3 beds.

  Max Occupancy: 5 (4 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Washing machine
  • Private bathroom
  • Kitchen
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Richard (8/5): -
• Konstantina (4/5): Η ΤΟΠΟΘΕΣΙΑ ΤΕΛΕΙΑ ΑΛΛΑ ΤΟ ΚΡΕΒΑΤΙ ΚΑΙ Ο ΚΑΝΑΠΕΣ ΑΠΟΓΟΗΤΕΥΤΙΚΑ. ΕΠΙΣΗΣ ΔΕ ΛΕΙΤΟΥΡΓΟΥΣΕ Η ΕΣΤΙΑ - ΣΤΗΝ ΤΟΠΟΘΕΣΙΑ ΒΑΖΩ ΑΡΙΣΤΑ ΠΡΕΠΕΙ ΝΑ ΑΛΛΑΞΟΥΝ ΚΡΕΒΑΤΙ ΚΑΙ ΚΑΝΑΠΕ. ΑΔΥΝΑΤΟΥΣΑΜΕ ΝΑ ΚΟΙΜΗΘΟΥΜΕ
• Acasandri (6/5): - L'appartamento accogliente, centrale,che permetteva di raggiungere vari musei e tante altre cose da visitare. Tantissimi bar e locali vicini, che non ti permettono di riposare, forse alle 5 di mattina si poteva dormire un po.
• Maurice (4/5): -
• Eve (10/5): Perfect location to key attractions as a reasonable price - Excellent location and exceptionally clean Nothing
• Lan (6/5): 很不错哦 - 还可以
• Franky1904 (7/5): -
• Bickay (7/5): Clean, easy location. - Great location, very near Tube station, Chinatown and plenty of cafes around the apartment. It’s quite noisy, I get that it would be based on its central location. There’s bars near it and in the morning-building work. But I had read the reviews before booking, so brought earplugs with me that worked a treat. I didn’t like that all communication was done via WhatsApp. I would have preferred it via booking.com and I tried to message them through it but nobody responded on this platform. In saying that, the communication was professional and prompt-I was just mindful of scams.
• Adam (7/5): From A to F... some middle C - The location is in the heart of London, so it has its positive sides such as close proximity to all attractions and negative sides as well such as level of noise until late night which is basically speaking unavoidable. It's London after all. We rented a superior apartment which was placed up high at the 3rd floor, which might be a bit challenging for someone with difficulties to climb stairs, as there is no lift and quite narrow stairwell leading to the apartment. You might need to consider that factor before booking it. Apartment comprised with spacious, well equipped kitchen + dinning room/living room, good size fridge, electric cooker+oven, toaster, kettle, etc, bathroom with shower and bedroom to the back. Earplugs might be required during the night time as there is a bar in the back where the bedroom is, which is open until late night/early morning. Mattress is not the first class, but I've found worse in the past in some hotels already. Big TV screen in the bedroom and Alexa device in the kitchen. Free Wi-Fi access provided. Although I didn't use it. I was quite surprised how quiet the place was during the day in comparison to the night time. This is not a hotel, so do not expect food to be served obviously. But there are plenty of good restaurants around and if you are willing to cook yourself there is TESCO Express with all basic groceries and fresh veggies and fruits near Tottenham Court Rd. tube station which is approximately a few minutes walk from the apartment. Communication with the host is fairly ok. Basic towels, toilet paper and some shower gel/soap were provided. As well some complimentary coffee pods. I found a few negative comments here, but I would rather try to put constructive feedback instead of complaints. Overall, not that bad but there is room for improvement. Apart from the stairs I mentioned earlier, the apartment was fairly clean and dry. As well stairwell. We visited London at the end of March so it was still a bit chilly and wet outside. I spotted some cameras mounted under the ceiling at the first two floors and opposite the main entrance at the ground floor but not in upper floors. The door to the apartment might require some small repairs to get them aligned better with the frame. Also, while there is some basic lock mounted, it would be better to equip the door with an internal latch. That would provide better comfort to the guests in terms of privacy. It took me a good while to figure out how to lock windows and keep the temperature inside. The apartment has some heaters mounted on the walls, but they are not doing the job. Fortunately there were some 2 extra electric heaters provided in this apartment. The floor is made of wood so it might be a bit squeaky and loud during the night time if there are guests in the apartment above. We were lucky and there were no major construction works at the time, but the scaffolding was already up, so it would be good to provide guests with any scheduled works before they are considering booking it. Unpleasant surprises might only bring negative experience and lower down overall review score. Speaking of communication. We were contacted by the host via Whatsapp and UK mobile number, the day before we arrived. The instructions were pretty clear but it would be better if this mobile number was provided publicly on Bookings, as it did raise some red flags in my eyes initially.
• Marion (7/5): Bonne localisation et rapport qualité / prix ok - La localisation même si nous étions entourés de sex shop sans le savoir à la réservation 😆 Le fait de ne pas avoir eu de réponse quand j’ai signalé que la TV ne fonctionnait pas, que le sèche cheveux ne fonctionne pas non plus. Le canapé lit n’était Vraiment pas confortable.
• Judith (7/5): -
• Dilara (8/5): -
• Chiara (1/5): -
• Vera (10/5): Great location, great apartment. My son and I loved it! - The location is absolutely perfect! In the middle of Soho, near Chinatown, yet in a quiet street. So we slept really well, even with the windows open. The apartment is amazing, clean and has everything we needed! Service was fantastic!! So many restaurants to choose from, the city centre on walking distance… I could live here! :) We were hoping for two beds but only one was made up. After we mentioned this, staff quickly corrected this. Thank you for that!
• Per (7/5): - Det kunde varit en bättre beskrivning av entrén, var man skulle gå in.
• szilard (8/5): Very good location and value for money - The accommodation is spacious by London standards and very well located, close to restaurants, pubs, theatres, etc., yet it’s not noisy. The property is quite worn out — when it rains, water seeps through the front wall and collects in the middle of the room :) It could use some renovation, but its pricing completely makes up for that.
• alexander (7/5): -
• Karishma (1/5): -
• Dorte (1/5): -
• Ankush (1/5): - Location Nothing was good except location, passage to take bags to your apartment is extremely tight. No Lift. Worst bed I had ever slept on. Dirty towels. No heater in extreme winters. No drinkable water. Dim Lights.
• Ben (6/5): Location 10/10, cleanliness not great and sofa bed very uncomfy, unusable almost - Great location Stains on sheets, apartment could do with a good clean
• Laura (9/5): -
• Alicia (8/5): Todo bien - No nos ha hecho falta coger ni un autobús/ metro, todo andando gracias a la ubicación. Solo tengo una queja y es que dice que tienen secador y sí, es así, pero cuando me fui a secar el pelo no funcionaba, funcionaba 5 segundos y se apagaba. Por lo demás todo bien
• Andrea (10/5): -
• Noha (7/5): - The stairs were very difficult for luggage transfer so anyone who cant tolerate stairs should be aware of this as there is no elevator, the sofa bed was not prepared with its own blanket and pilows Excellent location as everything’s a few mins away, cooperative and friendly staff, clear instructions, clean apartment
• Annlaugh (8/5): Excellent value for money, especially good for couples or families. - Location is perfect if you wish to be in the hustle & bustle of Soho, theatres and shops. Sheets were needed for the 2nd bed (I was travelling with my 17-year old son so obviously we were sleeping in 2 separate beds)
• Sarah (8/5): -
• Mark (7/5): -
• Šlemrová (9/5): -
• Anna grazia (10/5): Ottimo - Tutto
• Umanee (10/5): Overall, our stay was excellent, and we will definitely be coming back! - The unit is located directly on Brewer Street, with all facilities just across the road. The nearest supermarket is less than a one-minute walk away. The unit was very clean and even included a tablet (Alexa). When the windows were closed, there was no outside noise at all, which was impressive considering Soho is lively and busy at night. The kitchen is huge and extremely convenient for cooking, with plenty of appliances and well-equipped kitchenware provided. The unit is on the 4th floor and there is no elevator. Luckily, the three of us were able to carry our luggage upstairs without any issues.
• Jessica (5/5): Everything was acceptably fine except the temperature which was really hard to manage. - Location was perfect. Bed was comfy enough. Shower fine. Very hard to keep place a comfortable temperature. Fluctuated between too cold and too hot and was quite humid. It was noisy with the street but not anything worse than I expected being in a party area.
• Nissim (9/5): -
• julia (9/5): We would stay here again in a heartbeat.❤️ - It’s fantastic!!! We felt so bouji sitting in the window watching soho in full swing. Very special. And it’s right in the heart of soho opposite one of my all time fav restaurants (also near all the theatres) Great communication from the management so it was super easy to get in. The bed is huge & really comfy. Thank you for the coffee pods🙏 and it was great having Alexa for music. Super clean too. We were going to a wedding and this was perfect. Thank you. It’s super noisy (the bar terrace behind the bedroom is open until super late). BUT… I’d read other reviews that mentioned this so we took earplugs and had no problem sleeping. The sofa bed is uncomfortable but most of them are. And it’s an only a single which didn’t matter but we didn’t know. The pillows are a quite lumpy so maybe they need replacing soon. It would have been useful to have a bin in the kitchen. We used a carrier bag so it wasn’t a big deal, just a thought🙏
• Celine (8/5): - Dichtbij alles Lawaai tot 3 u snachts in het weekend. Maar daar kunnen ze niets aan doen.
• Marvin (7/5): -
• Pier Paolo (6/5): -
• Felix (5/5): Preis Leistung wohl OK aber nicht nochmal! - Man muss der Unterkunft lassen, das die Lage im Stadtkern super ist (wenn einen die direkte Nachbarschaft nicht stört). Die Heizung im Wohnzimmer funktionierte während unseres Aufenthalts nicht, sodass wir die gesamte Wohnung mit einem Elektroheizkörper und offenen Türen beheizen mussten. Die Wohnung ist sehr hellhörig und die Fenster sind schlecht schallisoliert. Direkt hinter dem Schlafzimmer befindet sich zudem eine Bar, was zu deutlich hörbarem Lärm führt. Das Treppenhaus ist sehr eng, was den Transport unseres Kinderwagens spürbar erschwerte. In der Küche lassen sich einige Schränke nicht richtig schließen und das Licht im Kühlschrank war defekt. Im Schlafzimmer fanden wir einen Wasserfleck an der Wand und im Bad sind in den Fugen Anzeichen von Schimmel erkennbar. Der Lüfter im Bad funktioniert nicht, was den Schimmelbefall vermutlich zusätzlich begünstigt. Der Wasserdruck und die Temperatur beim Duschen schwankten erheblich. Das Schlafsofa sollte man nicht als vollwertige Schlafmöglichkeit einplanen, da es zum Schlafen sehr unbequem ist. Die Lage bietet zwar kurze Wege zu vielen Restaurants, jedoch befinden sich in unmittelbarer Umgebung auch mehrere Sexshops und Stripclubs, was je nach persönlicher Erwartung störend wirken kann.
• Stefan (8/5): -
• Baljan (4/5): Slecht appartement - Locatie Verwarming kapot, veel lawaai van buiten, koffers de trap optillen naar derde verdieping, kast die los zit, geen thee of koffiecups, geen kapstok, ventilator wc werkt niet
• Gareth (8/5): -
• Dimitrios (2/5): Overpriced and Disappointing - Central location No central heating. Apartment was very cold. Had a few electrical heat radiators but some different work.
• Alnaji (10/5): - يكفي نظافة المكان انه رائع جدا
• Marine (7/5): - L’emplacement est génial et l’appartement est au top Il faut tout de même savoir que les rues en dessous sont extrêmement bruyantes et l’insonorisation est pas top du tout. Ça n’a pas été dérangeant pour nous mais ça pourrait l’être pour d’autres.
• Luuk (8/5): -
• Juan José (10/5): -
• Elisa (7/5): - La posizione centrale Perché si trova a pochissimi passi da Piccadilly Circus e quindi le principali attrazioni di Londra si possono raggiungere anche a piedi. L'appartamento è luminoso e ampio è dotato di asciugacapelli,lavatrice, macchinetta per il caffè con capsule a disposizione e C'è perfino Alexa funzionante La pulizia è discreta poiché sanitari cucina e le superfici più evidenti erano pulite ma c'era moltissima polvere sui battiscopa e in diversi punti meno visibili della casa. L'appartamento è grazioso nel complesso Anche se presenta evidenti segni di deterioramento, ad esempio uno sportello della cucina non si chiude, le porte interne faticano a chiudersi, la porta scorrevole che separa il soggiorno dalla zona notte non scorre e soprattutto ho avuto notevoli difficoltà ad alzare la temperatura dei termosifoni. Nonostante avessi acceso gli interruttori girato le manopole e alzato la temperatura nel termostato la situazione non cambiava e i termosifoni non Si accendevano. Non ho chiamato lo staff perché Nell'appartamento c'è una stufetta elettrica, Ce n'erano due in realtà ma una non funzionava, e con quella abbiamo scaldato le stanze all'occorrenza Anche perché l'abbiamo sfruttato veramente solo per dormirci. Viene fornito solo un asciugamano grande a testa e con quello bisogna arrangiarsi. Il mio appartamento si trovava al terzo piano senza ascensore con scale molto ripide per me non è stato un problema ma lo segnalo per chi dovesse fare una prenotazione e avesse problemi nei movimenti. Il soggiorno è stato comunque piacevole e sicuramente anche il problema dei termosifoni si sarebbe risolto contattando lo staff Ma ripeto non ho ritenuto necessario farlo perché ci siamo arrangiati ma lo segnalo per Chi avesse le mie stesse difficoltà
• Sarah (9/5): Magifique séjour ! - Top emplacement. Très bonnes interactions avec l hôte, service très efficace RAS
• Connor (10/5): Absolutely amazing. What a flat in the center of London. Any bad reviews live by extremely high standards because this w -
• Amber (8/5): -
• Ludovica (10/5): Ottima esperienza!! - Posizione, pulizia e servizi a disposizione
• joelle (6/5): - Bon emplacement. Tres bruyant le soir car fenêtres mal isolées .
• Angus (8/5): Great location and value for money - Location and space in the flat. The bed was very comfortable and handy having the TV in there. If there could be a TV in the lounge kitchen.
• valerio (8/5): Fantástica ubicación. - La ubicación Mucho ruido por detrás. La habitación da a un espacio de bares y fiesta los fines de semana y hay muchísimo ruido y los cristales de la habitación no están preparados.
• Eve (2/5): - Great location, a stones throw from Piccadilly Although clean, the accommodation was unloved. The toilet seat was loose, tiles were peeling off the wall in the shower. The hairdryer didn't work, bulbs missing from lamps. Bedding wasn't available for the sofa bed and was not provided when I requested it,"because staff had gone home". To top it all, I've been messaged to ask where the non existent portable fan is. There was no double glazing, so in the middle of Soho, the noise went in quite late into the night.
• Ricardo (1/5): TERRIBLE ASSISTANCE, I DO NOT RECOMMEND IT. No toilet paper, no help turning on the elevtricity and no invoice. RUN AWAY - Nothing, I do not reccomend this hostel. I stayed for 3 days and it did NOT have toilet paper. I requested the host MULTIPLES TIMES to provide it but he never did. On the first day the electricity went out, I asked the provider to come over to help me turn on the lights and after 5 hours nobody came. And I asked invoice at the end MULTIPLE times and never received it. SO I DO NOT RECOMMEND THIS PLACE, RUN AWAY.
• Miloslav (5/5): - Schöne Lage im Zentrum, Unterkunft war sauber Das angegebene dritte Bett war so unbequem und unmöglich darauf zu schlafen. Ich habe die Dekokissen auf den Boden verteilt und darauf geschlafen, es war die bessere Schlafmöglichkeit als das dritte Klappbett, dass eine Zumutung war.
• KAYA (10/5): -
• Antoine (10/5): -
• Matt Forte (10/5): - Rooms were spacious and equipped. Wifi was pretty good too. Stairs only.
• P (7/5): Very well located flat - Location. More spacious than what I thought. Very comfy beds. Very quiet room. Wifi was broken. Room has some light. Bathroom is cold (windows open) or humid (windows closed)
• Arriya (8/5): -
• Tracey (8/5): Great value for money and great location - Perfect location to China town, and soho The flat had lots of stairs .
• ZEWE (10/5): Great, comfortable stay in a vibrant neighborhood.lots to do and see - Great flat. Great central location Need more help: instruction with appliances etc. The shower needed anti slip mats and more door, water went everywhere.
• McDevitt (9/5): Highly recommend for travelling couple or solo on a budget! - Extremely well located in Soho and great links to public transport! Unfortunately the wifi was not working for us and was not even visible so we used downstairs wifi.
• Nathalie (8/5): Une belle escapade londonienne - Son emplacement hyper centre dans Piccadilly Circus. Appartement traversant très lumineux (grandes fenêtres chambre et séjour/cuisine) au 2ème étage. Commerces, restaurants, métro à proximité Il manque un étendoir, des sacs pour l'aspirateur, un peu plus de vaisselle (assiettes, verres, tasses ..), sacs à glaçons. Pas de notice pour le lave linge et la machine à café. Des rideaux en voilage seraient un plus pour l'intimité.
• FRANCISCO JAVIER (2/5): No recomendable - Localizacion Viejo, sin wifi, zona conflictiva, falta de utensilios, falta de atención de los propietarios
• Moser (6/5): - Die Lage in Soho Das Couchbett war nicht vorbereitet, nicht überzogen, keine Bettwäsche.
• rebbeca (5/5): Passable however not suitable for more than one night or two - Location was perfect for exploring central London Bin was overflowing when we arrived under the sink. No oven shelf’s or trays Fridge was dirty and table cloth on table was sticky Toilet didn’t flush properly and hair dryer was foreign and didn’t have an adapter
• Alex (5/5): - solo la posizione al centro di Soho e a due passi a piedi da "ovunque". l'appartamento su 2 piani è tenuto male, i letti sono scomodi e la pulizia lascia davvero a desiderare. C'era una sola asciugamano per ospite. Bagni minuscoli, assenza di aria condizionata mentre il piano di sopra è un sottotetto (fornetto). Non si può stare con le finestre aperte per la caciara fino a tarda notte che fanno giù per strada. 4 piani senza ascensore che sfiancano chiunque. Internet non immediatamente disponibile ma solamente dopo numerosi messaggi di protesta e minaccia di contattare booking.
• Adrian (8/5): Perfect for visiting the central part of London and for people that are not bothered by noise. - Central location, close to the main attractions of the city. Safe neighbourhood. The apartment is suitable for a couple, and there is an extensible couch in the livingroom for extra people. Comfortable bed and couch. Clean and spacious rooms. There are a lot of pubs in the area and it can get noisy especially on weekends. The bedroom’s window opens to a bar’s terrace. Some facilities could be improved (ventilator in the bathroom was not working, problems with the cable of the ironing).
• Martin (10/5): Family trip to London a few days - Location was great. Very central in SOHO. Since it's so central there will be a lot of people and things going on in the neighborhood.
• Marianne (10/5): -
• Zac (7/5): Amazing location, great staff and lovely apartment - Amazing location and great size, the staff were so accommodating when we arrived, making sure we got an apartment with a washing machine (which we specifically asked for) as our original apartment was having the machine washed. Great communication from the staff before checking in, and the easiest check in system! The area itself is amazing and full of life, and the price for the apartment is incredible considering what you have on your doorstep. The sofa bed was missing half the mattress so when it folded out it was still a single.
• Ina (9/5): Superb -
• Shilpa (1/5): So bad, it ruined my parents first London trip - The location was central. That’s it I stayed here recently, and honestly, I wouldn't recommend it to even my biggest enemy. The only good thing about this place is the location—it’s just a 3-minute walk from Piccadilly Circus, which is super convenient. But beyond that, it was a letdown. These points below are very “factual” for this place. I wonder how are they even allowed to operate. 1. The shower gel dispenser was empty. There was no shampoo in the bathroom. 2. Only gave us two rolls of toilet paper for 3 people over two days (and it was single-ply, which is never fun) 3. The lock on the bathroom door was broken, always had to keep it shut using a hand. 4. The curtains in the living area were too narrow to block out the bright purple streetlight that shone in all night 5. The iron had an EU plug, so it didn’t work in the house 6. There was no kitchen towel, dishwashing tablets, or even cups for coffee in the kitchen. 7. We got one tiny instant coffee sachet for the three of us—pretty frustrating. 8. To make it worse, the room had this tiny recordable fan, but it wasn’t even charged. 9. The people sleeping on the couch in the living area dint even have a toy fan to find respite from the London heat in July. 10. The AC didn’t work at all, or maybe it was turned off centrally, so we couldn’t run it. I bet it ran for one minute when I turned it on for the first time. The windows were too noisy to open, so it just felt stuffy ands hot 11. Oh, and there were no hand towels, face towels, or tissues anywhere in the place. 12. You can’t leave your luggage there before mid-day upon arrival or after check-out, which is a pain if you have an early arrival or late flight. 13. No lift, and really really narrow staircase with no hallway light. 14. Mold in the washroom 😱 Honestly, for the price, you’re better off spending a little extra and booking a proper hotel. This place is more like a hybrid between a hotel and an Airbnb, but it doesn’t really get either right. Disgraceful. I wish I never booked it.
• Matthew (6/5): Not great - Location was very central however it was up on the 3rd floor. Lots of stairs. No elevator. Not a problem. Just worth knowing if you book here. My litmus test is 'would I stay here again?' And the answer to that is no. Id also not recommend it to others. Apart from the location it is not good value for money. Broken washing machine, multiple broken doors, the heater in the corner was falling apart, not a great bed and terrible pillows. Didnt provide any rubbish bags or dishwashing tablets for the dishwasher. They did provide washing up soap but the sponge was disgusting, clearly very old and falling apart and had been used by many other guests. Overall very disappointing for the money.
• Gillian (6/5): Pleasant, slightly noisy as expected from the location, which was excellent, but would use it again - Location Comfortable bed We were a towel short - contacted host and delivered next day No cups/mugs - brought next day Could have done with a tea towel to dry dishes Lovely to have a dishwasher, but with being a short visit, it would have been nice to have a couple of dishwasher tablets - too short a visit to go out to buy some A more major situation occurred when we thought we’d lost the keys at the theatre. I immediately tried to call the number I’d been given at 9:30pm. This must have been an office contact as there was no answer. Fortunately the keys were found, but what would I have done if this hadn’t been the case? They need an emergency contact number - if there is one I couldn’t find it.
• Gísli (1/5): Disapointment - When we arrived we saw we needed extra blanket, and asked and said it would come the day after. We felt the place was shabby and relocated to Hótel The extra blanket never came and the host did not respond anymore, but we visited the flat, the day after We were glad that we booked a Hótel, as we were not comfortable in this location see above
• Laura (7/5): Bad start!!! But the location was awesome! - Where do I even begin… Unfortunately, our stay started off with a major issue: shortly before our arrival, we were informed that we would have to pay a £200 cash deposit upon check-in. I tried multiple times to contact the apartment team to clarify this – both through the official contact details and via WhatsApp. Even though they told me I could ask questions, I never received a single reply. They only sent me a list of what they needed from us. So, we exchanged euros for pounds at the airport – and lost €100 in the process! Only to be told upon arrival by the man at the apartment that we didn’t need to pay anything at all. He had no idea about the deposit. That is absolutely unacceptable – we feel completely misled and out €100 because of them. The apartment wasn’t ready when we arrived, but the man on-site was very kind and let us store our luggage early, which we really appreciated. However, when we saw the bedding – the duvet and pillow without any covers – I felt sick. There were so many stains, it was honestly disgusting. I even left a note asking if it could be replaced, but nothing was done. This is simply not okay. Other than that, the apartment itself was very quiet and comfortable – and located right in the heart of the party district! The location was truly perfect: central, lively, and still peaceful enough to get a good night’s sleep. If it weren’t for the issue with the deposit and the horrible bedding, we would have really enjoyed our stay. Sadly, it left a bitter aftertaste. We were completely left on our own and lost €100 because of the apartment! I find it really frustrating that they only messaged me when they needed something but ignored all my questions. That seriously needs to change! Also, the bedding was absolutely disgusting. Yes, we got covers later – but the duvet and pillow themselves were filthy. Full of stains and in no condition to be used. A proper replacement is urgently needed.(look at the photos!)
• Lance (4/5): Not ideal for work with no WiFi - Location No working WiFi .
• Karl (10/5): Wonderful - Perfect in every way. Loved it there
• Karla (8/5): Very good -
• Marina (6/5): convenient location, although property and facilities needs upgrading - location was not clean properly, was not ready even though we arrived at check in time. Very noisy especially from the bed room side, the windows don't have double glazing
• Edwin (8/5): Very good -
• Eoghan (10/5): 10/10 Would Reccomend !!! - Host was amazing. Instantly answered all questions or enquiries we had. Beautiful place , very clean. Amazing location. Very close to everything. Overall VERY happy with our stay here and would love to come back 🙌 -Null-
• Page (10/5): Exceptional -
• Eden (8/5): I thought the property was very clean. & the location was super good! - It was clean and the location was good! The sofa bed was hard, but we expected that.
• Joanna (9/5): Perfect for a city break with friends. - The property was very clean, clean bedding and warm. The hosts had made up the sofa bed too. 🙏 It was perfect for us as my mum is less mobile as it is close to the theatres. Tesco’s supermarket is just off picadilly so we used that for buying the essentials. The microwave needs replacing. I had read the reviews so we understood it was in an area near clubs and bars so we brought ear plugs to lesson the noise.
• Nichola (9/5): good place, clean and comfortable. Great location, good hosts - No tv in lounge
• Gunnlaugur (9/5): Superb -
• Gaby (10/5): Exceptional -
• Mark (9/5): Superb - Location , size of apartment, layout There could have been some complimentary tea bags coffee and milk water pressure in shower was weak
• Guenthroth (8/5): Very good - Cleaner was lovely and let us drop our bags off early. Great location, right in the heart of everything!
• Susan (9/5): Superb - Clean, very spacious, fabulous location, good facilities and equipment for cooking if needed. Confusion about entry on arrival but that was soon resolved.
• Kyle (9/5): I would stay again - Perfect location for Soho! Right on Brewer Street! You couldn’t get closer if you tried. Bed comfortable. No mention of stairs which was a shock when I arrived. I was in the top flat and it’s a lot of stairs. Also, would be great if there was a tv in the lounge area.
• Anthony (3/5): Disaster, worst place iv ever stayed. Dont go. - The location. Everything. The whole place is falling apart. Has not had any maintenance for years. We also paid form the "Superior" suit. Place is filthy. Toilet seats are all falling off. It was on the 4th and 5th floors, with no mention of that prior. No lift. Carpets in hallway are all extremely dirty. And have come away from the grips, so very dangerous. Kitchen cupboards hanging off. No TV in the living room, so you have to watch the TV in the bedroom, meaning you spend your whole time in the bed, and the living kitchen area is pointless. (I travelled for business so wanted to relax in the evenings). Seriously, not exaggerating, would not even sit on the sofa. It’s disgusting. I had to search the bed for bed bugs this place was that bad. Lights flicker, IF there are light bulbs to begin with. Dead insects in the blinds, just rolled up and crushed there. same in hallway. Extraction fans don’t work. No smoke alarm, is this legal? Shower head held on by TAPE. 0 preasure in the shower. Any positive reviews on here have to be fake. There is no way you can rate this good. Also the listing says they are VAT registered. I’ve been requesting the invoice for 4 days and they are reading and will not reply to my messages. Which means I cannot expense it, and will lose out. I have explained this to them, they obviously don’t care.
• Collette (10/5): Very happy with apartment. Definitely book again - Amazing location. Comfortable main bed Matheus efficient re arrival/dept Nice decoration Clean Noisy if you sleep in front room, but don’t chose Soho if you want to sleep well 🤪. TV in lounge would be nice. ( there is one in bedroom)
• Qiaolai (10/5): Exceptional -
• Rafael (5/5): The apartment is very well located - The location of the apartment is unbeatable. Very close to Picadilly and public transport. Matheus was very kind and made it easy for us to collect the keys and hand them over. The apartment has disappointed us in some aspects of comfort. We stayed as 2 people and they only left us 2 shower towels, 2 rolls of toilet paper and 1 kitchen cloth for the 5 days. This is clearly insufficient. There is no coffee maker in the apartment although you can see one in the promotional photos. There were no garbage bags in the kitchen or bathroom. Furthermore, it was impossible to watch TV due to connection problems. The apartment needs a good thorough cleaning (the chairs are full of stains, for example) and maintenance of the facilities with sockets that do not work. The wine glasses are plastic and the washing machine was missing the door. The security of the door is not very acceptable since it cannot be closed from the inside with a bolt and there is also a gap through which the staircase can be seen. For the price paid we expected something better in terms of comfort. I think they should take care of these details to make the stay better.

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