Berkshire Apartments

Location: 52A St Leonard's Ave, Windsor, gb

Star Rating: 5.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Express check-in/check-out
• Non-smoking throughout
• Private check-in/check-out
• Fire extinguishers
• First aid kit available
• Smoke alarms
• Express check-in
• Covered parking

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment comprises 1 living room, 2 separate bedrooms and 1 bathroom with a bath or a shower and a bidet. The apartment's kitchen, which features a microwave, is available for cooking and storing food. The apartment comes with a private entrance, a seating area, a sofa as well as heating. The unit offers 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Kitchenette
  • Seating Area
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Bidet
  • Cleaning products
  • Private apartment in building
  • Toilet paper
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector

Guest Reviews

• Phil (3/5): A great location let down with a poor level of cleanliness and quality basic materials. - The living area was large and the bedrooms were a decent size. The location is ideal for Windsor High Street, closeness to Legoland (our destination) and Windsor Castle not too far away. No Wifi, poor quality of cutlery, cookware, towels, bedside lamp with nowhere to plug it in, no simple toaster just a very complicated oven, chipped mugs , no wine glasses, very dirty pan scrubs and dishcloths. A waste bin in one of the bedrooms had not been emptied.
• Moros (1/5): - Unfortunately, our stay in this flat was a huge letdown. The apartment was in a deplorable state, with dirty towels that were still wet. To make matters worse, one of the bedrooms had a pile of dirty sheets on the floor. The lack of basic amenities like hand soap and toilet paper in the bathrooms was unacceptable. The entire apartment had a strong, unpleasant odor due to the overall dirtiness. We were really looking forward to our stay, but the condition of the flat made it unbearable. Unless significant improvements are made, I wouldn't recommend this place to anyone!
• Emma (4/5): Disappointingly unclean and unloved - The location was excellent. Very close to the centre of Windsor. The beds were comfortable and the bedding was clean. The apartment didn't look as though it had been cleaned before our arrival. The bins hadn't been emptied and it was clear that no hoovering had been done. It just looked grotty and unloved and we felt like we couldn't relax in there. Even the provided towels were stained so we couldn't use them. The hosts didn't respond to calls or texts
• Alan (1/5): dump - I didnt like anything the place is a hell hole, if you've ever watched nightmare tennents and slumdog land Lords it belongs on there. Bare electrics on show. Leaks with saucepans under them stains all over the place dirty washing in the corner mold in the bathroom. grim is a understatement
• Guest (7/5): Really good location! - Great location. Lots of food spots close. Amazing coffee across the road. Felt safe and the lounge / kitchen area is light and bright & comfortable. Heathrow planes. But that’s just Windsor. And for the property, a wee bit more attention to the details would go along way. ;)
• Guest (1/5): FILTHY AND DISGUSTING - DO NOT STAY HERE!!!! - Nothing Filthy! Has not been cleaned in a long time! Poo on the bedroom door frame and wall Dirty sheets - they had not been changed Dirty stained towels Dirty toilet with pubic hairs No toilet roll Untidy and items left from last guests Incorrect/no code for key lock so had to phone the owner I’ve travelled the world and this is the worst place I’ve ever seen 50-100 cigarette butts on the floor in outside area Too much to list We contacted booking.com as couldn’t stay in such filth. Still waiting for a refund though! DON’T STAY HERE - IT IS DISGUSTING BEYOND BELIEF
• Jonathan (6/5): -
• Rui (1/5): Disgusting - The location and the apartment space itself was nice. The worst thing was how dirty everything was. Aside from the bedsheets, everything was really suspect. The bath towels were scrunched up randomly which made us suspect they were not clean. The fridge had expired food in it, including opened expired milk, meat and a bowl of half eaten tuna salad from the previous guests (I'm guessing)... In addition, we had to call and message the host several times to get the combination to the key lock... Not great communication. The apartment itself has a lot of potential, but most of the blinds are broken and don't work. The lights in the kitchen are also only partially working including flashing randomly which could be a fire hazard. The washing machine in the laundry was full of sheets and towels to be washed from the previous guest (I'm guessing). The kitchen had the bare minimum in terms of utensils. No real means to cook your own meals if we wanted, spilt oil and salt in the drawers and it had two very dirty kettles badly needing descaling. It was very poor experience but at least the beds were comfortable enough.
• Alison (1/5): Bad - I am writing this review and hope other people who have the misfortune of paying upfront through booking.com will also complain. We arrived at 4 with two young children. Outside, the appearance of the building was shabby, unkept, and the stairs leading into building was an accident waiting to happen. Looked through letter box, plaster peeling of wall, floors dirty. Tried to get in with code sent it did not work. Phoned the number provided a woman answered was rude, unhelpful and give as a bogus numbet to contact no answer. Rung woman back stated, "What do you want me to do?" I explained we were desperate children crying in the car and travelled for four hours. Booked into Travel Lodge in Windsor. Rung customer service booking.com with complaint. A few hours later, owners of this establishment sent ourselves different codes???? And booking.com stated hope you enjoy your stay. It was unbelievable after explaining that we could not gain access I have complained to the owner or said we do not refund the cancellation policy. WE DID not CANCEL. We could not gain access with two young, crying children and no help from owners with false phine numbers given and wrong code. Booking. Com if you can read this and the owner, please do not promote this property and all members of the public be warned. I am seeking further assistance and will expect a full refund from the owner. This is a scam. Please be for warned. Waiting on booking.com to do the right thing and state to property owner this is unacceptable and bad business and refund by hard earned money. DO NOT STAY HERE.
• Preeti (1/5): Bad - NOTHING AS WE WERE REFUSED THE ENTRY DESPITE THE APPROVED CHECK-IN. (SEE PHOTOS ATTACHED) I am writing this comment to complain about the property 52 A St Leonard's Ave Windsor, SL41HX and to save people from this scam. There was no availability of property as the owner has overbooked the property. Moreover, the person who was renting before us hasn't left the property when we came in. We came at 2 pm which was allotted check-in time by the property (see pictures attached). The owner simply refused us to let us in by saying he's sorry. It was raining and my kids, husband and I were standing outside for half an hour to wait for him only to come and say sorry. He said he will refund the money and asked me to book another property on the spot. our whole trip has been ruined because of him. Seeing my kids drenching in the rain really made me miserable. His sorry cannot bring the time back, but I want my money back. I had to book another property on the spot which was much expensive. I am a regular member at Booking.com. Moreover, people like him should not take advantage of other people's situations. I have tried contacting the property many times as well as Booking.com but I have not received any refund yet. No information on if they processed my refund! PLEASE TAKE THIS MATTER SERIOUSLY. The whole year as a middle class family we work hard to enjoy one family holiday, and that's also being ruined by some rich guy.
• Lynch (3/5): Disappointing - Location was good. Nice lounge. Shower didn't work. No hot water in bathroom. Rang 8 times when arrived as no reply, needed key code. Beds were dirty/used. Bins full, glasses on the floor, had to change bed and flip mattress as heavily stained as soon as we arrived. Curtain rails half off the wall. Blinds inoperative. Came away really disappointed, as expected a higher standard. Never stayed anywhere, I wanted to leave straight away. Such a shame...... will use hotels from now on 😔
• Jake (1/5): I'll never stay here again. - Location is great - easy stroll into the centre of Windsor. Shower didn't work. Toilet didn't flush. Generally dirty with cigarettes on the floor in the garden area, seats soiled, used tissues left in room. Communication poor - pin code didn't allow us to access the keys. When the issues were sent to the landlord, he tried to say that we caused these issues! The lack of shower was a real downer, as we'd just completed a half-marathon charity walk. It's a real shame, as the property could be great, but the staff aren't nice at all.
• Hayanti (3/5): Poor -
• Becca-grace (6/5): Pleasant -
• Anonymous (5/5): Served a purpose , but level of cleanliness was quite low. Good location - Location was very good and close to where we needed to be The entrance to the apartment was untidy , rubbish under the stairs. Beyond front door was grubby. Mould up the walls and unclean glasses. Bathroom was unclean. Shower had plenty of hair and soap scum in the tray. Kitchen cups were unclean. Dining room chairs were heavily stained.
• Irene (1/5): Would not recommend to my enemy. Terrible! - Everything about this property was terrible! From the entrance which was unmaintained to the poor cleanliness of the apartment. Wet used towels in draws, big wet patches on the unclean carpets, no towels or tissue paper for us to use. Lot's of hair in the shower! Just terrible! We did not stay! We found another accommodation and left. The owner had also promised that the staff would bring towels and toilet paper. No one turned up! Don't bother with this apartment. You will get ill! Very mouldy.😩😩😡 The only good thing about it was the location but the entrance to the apartment was terrible! Very run down!!! Everything was terrible!!!!! Don't bother! Take out of your profile!!!!🥵
• Dana (1/5): Bad - Nothing I didn't like anything at all.. The apartment cleaning standard was very poor, dirty . 2 towels for 3 people. Bathroom very dirty. Bedroom was very dirty too and poor condition
• Siobhan (1/5): Apartment from hell - An awful experience from beginning to end. There are no cooking facilities, only 3 knives and forks for 4 people. Sheets and towels were dirty. Shower mat soaking wet. Rails in wardrobe broken. Shower not working, blocked and cold. No fan in a heatwave. Dirty dishes, floors, counters snd tables. I asked ownerto resolve above issues, he did not. I notifies booking.com customer services but nothing was resolved. I would nor recommend this place to anyone. It ruined our holiday. Dirty. Not as described, no cooking implements pots. No cutlery. Dshes dirty. Furniture filthy and broken. Dirty bed linen on beds and in drawers. I had to buy washing powder to wash all before we could use. Worst of all, shower was blocked, cold showers and a constantly flooded bathroom. Owner was contacted from first day to help resolve issues. He ignored all requests as did booking.com. A terrible experience. Below are photos of filthy shower, dirty laundry shoved into the drawers, rubbish , supposed to be cooking facilities. Filthy dishes left on counter, dirty towels throughout apartment. Stay away.
• Siobhan (10/5): Comfortable great time with a group time of friends. - It is a beautiful apartment, and it's cozy.
• Michael (10/5): Exceptional - perfect location, excellent service, and concierge, comfortable beds, freshly designed rooms
• Diana (10/5): amazing - I would like to come again.
• Kayleigh (10/5): stay again ofcourse - it was lovely.
• Joe (8/5): Very good -
• Jamie (10/5): OVERALL GOOD - THE APARTMENTS ARE CLEANED.
• Jayne (10/5): good - stay nice i can say overall good.
• Rob (1/5): AWFUL - The location being near the town was the only good thing. The apartment was dirty, broken glass, broken mirror in the garden, full ashtray, taped together fuse box, full washing machine with damp smelling clothes in still. Wardrobe was falling apart and broken inside, the curtain pole was hanging off the wall. Floor looked like it had never been hoovered. It was up some metal stairs with massive gaps that were extremely dangerous for what claims to be suitable for children. Honestly, the worst and dirtiest place I've ever been, we ended up leaving within the hour as it was honestly awful, unhygienic and unsafe for my 3 year old!
• Jonathon (10/5): Exceptional - Good location beautiful apartment
• Telisha (1/5): Bad - It was a disgusting service i arrived later than my eta due to train delays and there was no key in the lockbox it was raining and I was left outside on the street after 1am... I manages to speak to , 2 females and one male , the females stated that the male was the manager... he told me to book a hotel... and somebody would come in the morning , after spending over 400 to get to windsor and for the apartment... I refused and I was told I would recived I full refund which I have a recording of... WHICH I NEVER RECIEVED... DO NOT STAY HERE!! THESE PEOPLE ARE CON ARTISTS... I had no sleep and new i would not make my job the next day so I decided to leave windsor and drive back to Manchester with my friend who was also witness to the phone call which was recorded. I have attempted to contact customer services awaiting their response. They are compulsive liars... and I Pray God throws them into the pit of hello with their father the devil.
• Laura (1/5): The worst booking I've ever made - There wasn't anything to like I wouldn't recommend this property to anybody ever. When we arrived at the property, we didn't have the code for the key box so couldn't get in. I had requested this from the property a few days prior and told them that we may arrive early, however we arrived at 1pm (check-in time). I then messaged them twice on the day with no response. I then attempted to call the property on the contact number on the booking to find that this number was incorrect and put me through to another hotel who couldn't help me. I then called booking.com who managed to get hold of the property, who then called me with the code and said he would meet us there in 20 minutes. After hanging around outside for almost an hour, and after a 4 hour drive to Windsor, we entered the property to find it hadn't even been cleaned. Beds had been slept in, towels all used and rubbish piling out of the bin. Half eaten food in the fridge too, and a washing machine full of wet washing. The sofas and chairs were also filthy. I called the property owner who said he hadn't realised it hadn't been cleaned and he would collect his cleaner right away and come to the property to clean it. We didn't feel comfortable with this, as looking at the reviews, this is a recurring theme with this place, and even after the cleaners had been in we felt it still wouldn't actually be 'clean'. I immediately called booking.com who spoke to the owner and agreed that we could have a full refund, meaning we had to find somewhere else to stay for the night at a last minute rate. A disgrace that they are even allowed to advertise on booking.com, please make sure you read all of the reviews before booking - and believe that they are not exaggerated, as we made the mistake of doing so!
• Lee (10/5): Superb - Great location, would recommend Location and staff were excellent.
• Paul (8/5): Very good -
• Rebecca (2/5): Dirty, unclean let down on what could have been a great place to stay. New Cleaning company needed! - The location was really good. which was why we chose it. The apartment had the potential to be a nice place to stay. It was spacious and had some nice features. Called owner on day and given key code. He asked what time we were arriving and I said after 4pm. He said that was perfect as cleaner would be in about 1pm. The door number needs to be clearer to find. The area around the stairs to entrance needs a tidy up. When we got inside, the apartment looked spacious. However, it was filthy! Wet washing draped over sofa and dining chairs, washing up left in sink, not hoovered, dirty toilet, unemptied bins, hair and scum in shower and on bathroom floor and dirty towels etc. I contacted Owner and he asked me to send pics, which I did by WhatsApp. I received no response. Not then, not a few hours later when I asked what was happening with cleaner nor today ( day after) when I requested an explanation and a refund.
• Kleios (2/5): Filthy Place. Waste of Potential - the place has potential, shame it was really dirty we arrived and there were no keys so couldn't get in. called and the guy was in Greece! Spent an hour trying to get in with a baby screaming as wanted warm milk and a 4 year old wanting to get in and settle. Finally keys arrived and barley an apology - then the master bedroom had no bed sheet so had to sleep on a stain covered bed and the curtains had been ripped out (large hole in the wall) with blinds that were pretty pointless and let all the light in. Barley slept. Really unclean place also. such a shame but wouldn't recommend this place in the current state.
• Marjorie (10/5): Exceptional - great apartmants nice lovely place
• Teemclover (10/5): Exceptional - Very good! Great stay Stayed in a suite which was really lovely with a great view Bed was firm but very comfortable bit noisy when you turned over think that was the wooden base causing the noise wasn’t a problem though
• Keith (2/5): Worst experience ever with booking.com - Location good with potential if it was clean and well equipped with decent crockery, cutlery, & linen. Could not locate premises as the house number was not clearly marked Was not made up and ready for us. Dirty linen & apartment was dirty throughout. Very few dishes, some cracked/chipped. No pots, no cutting knives or other utensils. Oven had not been cleaned for a long time, fridge also dirty. My wife spent 2 hours cleaning the kitchen and fridge so it was sanitised to keep food. Carpets were dirty and stained with black marks. We would have cancelled our stay but I could not find alternative accommodation at short notice and I had already paid and would not have received a refund in time for alternative accommodation over the Easter weekend. I did cancel my 2nd stay for the week. I have photographic evidence should it be required.
• Teerat (10/5): great and comfortable place to stay, great location -
• Enita (1/5): Bad - Wasnt clean at all . Bad small. Good location but need to be clean and the entries (dark in night, car park infront entry and we couldnt access with buggy.
• Anna (1/5): Absolutely awful avoid at all costs - Ok location Upon arrival we were greeted with condom wrappers on the stairs. The outside was disgusting with other rubbish littered around. The kitchen did not have a toaster or a even saucepans to cook. Stated on booking page there was on street parking available, this is not the case as all parking around the property were resident permit parking. Owners were quiet helpful although they sent us the wrong lock box code so had to call them multiple times All in all this was an absolute awful stay and I would not recommend it at all. For £89 for 1 night I feel like I was robbed
• Krysti (6/5): Ideal location for Windsor sights and Heathrow, helpful host. - Location is perfect, there was miscommunication regarding the code (between booking.com and host) but host got it sorted quickly. Thank you. It maybe could have been a little cleaner, there was poo in the toilet and bathroom was averagely cleaned.
• Emily (7/5): Excellent location and value but needs some maintenance - The location is great and the space you get for the money is excellent value. There was a plug socket which was open by the double bed which needs sorting as it's a big hazard for anyone but especially children.
• Suleman (8/5): Very good -
• Raz (8/5): Very good - Location Very dirty under the couch and TV remote have no battery
• Joan (4/5): Just about passable for one night if on a tight budget. - Good location The approach and entrance was very precarious with uneven iron stairs in a dark alleyway, The apartment was very grimy with dirty furniture and kitchenware Coffee facilities was just a kettle with some coffee sachets Toiletries minimal Towels left on radiators to dry
• Tania (8/5): Cozy comfortable great time with a group of friends - It really is a beautiful apartment and it’s cozy How quick it books out but can’t do much about that now 😂
• Damian (1/5): Bad - location size and value beds were not made bins were not emptied and shower had not been cleaned very poor lack of hygiene. if it had been cleaned would have been a GREAT place to stay but hygiene has to be paramount
• Louis (7/5): Good -
• Hannah (1/5): Disappointing - Location It hadn’t been cleaned when we arrived so we couldn’t check in on time, the beds had t been made and wet towels were everywhere. No details had been given on how to get in the property and a car was parked in the parking space so I had to go and get it moved. The shower flooded on turning it on so we were unable to shower during our stay and there was a plug socket with exposed wires hanging off the wall in the bedroom.
• James (9/5): Excellent find, great location, great value for money - Great value for money Nothing great for a small group of friends
• Shannon (10/5): Exceptional -
• Vanessa (8/5): Fab stay in Windsor - It was only an overnight stay so location was excellent. It was light, airy and spacious. Clean with everything we needed. No parking on site but car park was close by. Shower control was broken but not a big problem.
• Himanshu (10/5): Nice property - Everything Nothing
• Sean (4/5): Disappointing - Wrong passcode for the key lockbox. Shower didn't work
• Russell (6/5): Pleasant -
• Theron (8/5): Very good -
• Davies (8/5): I would stay again and recommend this great location - Great location and very spacious, just what we needed for a short stay in Windsor. There were steep steps into the property and it was overheated. The parking wasn't convenient
• Peter (2/5): Poor - No Meals included stay only Bathroom wasn't clean. My wife cleaned this, Shower didnt work host advised. No TV.
• Cheri (3/5): Very poor - Nice bathroom and apartment was a good size Was sent the wrong code by email so couldn’t access the property had to call to get it , Entrance hall was awful , carpet badly stained and stairs leading up felt very old snd not safe the bar was loose wasn’t safe with children , Stained bedsheets , stained sofa and cushions , no tea bags old milk left in fridge , The big down sides to this property were there was no tv in the entire apartment , and there was a constant stream of aeroplanes going over head every few minutes till late in the night and from very early in the morning so unable to sleep due to this . I did message the host but still not had any response .
• Adina (4/5): Disappointing - I dont liked anything Everything
• Shellie (5/5): Disappointing, shame about the missing parts - Great location, lovely property Was meant to have sofa bed in lounge however it was just a sofa. There was no TV as specified. There was no WIFI. The accommodation was meant to be for 6, we had 5, two adults and 3 children, however there were only four dining chairs, 4 of each crockery, 4 knives, 3 forks, 4 spoons
• Verity (1/5): Avoid this apartment...not what it seems - Central to Windsor The advert is totally misleading about parking on site, there is no parking. The flat does not have a TV when states there is a flat screened TV. The communication with the owner is very bad, they do not reply and when they do, a few words. They jave not responded to me about my complaints.

Photos