Maruei

Location: Kodachi 498, Fujikawaguchiko, jp

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Electric bicycle charging station
• Air conditioning
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Sauna
• Massage services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Sanitized tableware & silverware
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Covered parking
• Electric bicycle charging station
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Japanese Style Room with Open-Air bath with Lake Side - Non-Smoking (2 adults) - Exterior Wall under Construction (Adult only)

  The double room includes a private bathroom, well-fitted with a shower, a bidet, a hairdryer and slippers. This double room provides yukata and a TV. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Bidet
  • Toilet paper
  • Yukata
  • Accessible by lift
  • Key access

• Japanese Style Room - Non-Smoking - Exterior Wall under Construction

  The quadruple room includes a shared bathroom, well-fitted with a shower, a bidet, a hairdryer and slippers. This quadruple room offers yukata and a TV. The unit offers 2 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Slippers
  • Bidet
  • Toilet paper
  • Yukata
  • Accessible by lift
  • Key access

• Japanese Style Room with Open-Air bath with Mountain Side - Non-Smoking (3 adults) - Exterior Wall under Construction

  The double room includes a private bathroom, well-fitted with a shower, a bidet, a hairdryer and slippers. This double room features yukata and a TV. The unit has 3 futons.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Bidet
  • Toilet paper
  • Yukata
  • Accessible by lift
  • Key access

• Lake View Japanese Western Room with View Bath ( 2 guests only )

  The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room offers air conditioning, tatami, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room with Open-Air bath with Mountain Side - Non-Smoking

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, tatami, a tea and coffee maker and a wardrobe. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room with Open-Air bath with Lake Side - Non-Smoking (2 adults)

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room offers air conditioning, tatami, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room - Non-Smoking

  his quadruple room has a seating area and air conditioning. The private bathroom features a shower and bath. This room features tatami (woven-straw) flooring and is 16.5 square yards. The size of the entire unit including the entrance space and the private bathroom is 38 square yards. Please note, this room does not have views of Mount Fuji. Dinner is served in the guest room or a private dining room (*Note: dinner place cannot be selected). Breakfast is served in a hall where other guest will dine as well.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room with Open-Air bath with Lake Side - Non-Smoking - Special Floor (Over 13 years old only)

  The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room features air conditioning, tatami, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 4 futons.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room - Non-Smoking (2 adults)

  The quadruple room includes a shared bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The quadruple room features air conditioning, tatami, a tea and coffee maker, a wardrobe, as well as a flat-screen TV. The unit has 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room with Open-Air bath with Lake Side - Non-Smoking (2 adults) - Special Floor (Over 13 years old only)

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room provides air conditioning, tatami, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese Style Room - Non-Smoking (2 adults) - Special Floor (Over 13 years old only) - Exterior Wall under Construction

  The family room provides air conditioning, tatami, as well as a private bathroom featuring a shower and a bidet. This family room features a wardrobe, yukata and a TV. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Trash cans
  • Yukata
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese Style Room - Non-Smoking (2 adults) - Exterior Wall under Construction

  The quadruple room includes a private bathroom, well-fitted with a shower, a bidet, a hairdryer and slippers. This quadruple room features yukata and a TV. The unit has 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Bidet
  • Toilet paper
  • Yukata
  • Accessible by lift
  • Key access

• Japanese Style Room - Non-Smoking - Special Floor (Over 13 years old only) - Exterior Wall under Construction

  The family room includes a private bathroom, well-fitted with a shower, a bidet, a hairdryer and slippers. This family room has a wardrobe, yukata and a TV. The unit has 2 futons.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Trash cans
  • Yukata
  • Accessible by lift
  • Key access

• Lake View Japanese Western Room with View Bath and adjacent Twin room

  The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room features air conditioning, tatami, a tea and coffee maker, a wardrobe, as well as a flat-screen TV. The unit has 2 beds and 3 futons.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Heating
  • Shared toilet
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Adapter
  • Accessible by lift
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

Guest Reviews

• Benjamin (10/5): Tolles Ryokan - Es war ein großartiges Erlebnis. Das Essen war großartig. Das Personal war großartig. Ich wünschte ich wäre jetzt wieder da. Ich war mir vorher nicht sicher, ob ein Ryokan etwas für mich ist. Jetzt kann ich mir einen Japanurlaub ohne Ryokan kaum noch vorstellen.
• Oleksandr (10/5): -
• Denise (8/5): Incrívell e relaxante - Os banheiros públicos são maravilhosos, toda a experiencia é incrível e os funcionários são todos muito atensiosos e simpáticos. Eu gostei de tudo, única coisa que eu achei é que o banheiro fosse maior, mas tirando isso nada a reclamar
• Jing (8/5): -
• TiaraSparrow (10/5): Will remember this stay forever - It was a beautiful place to stay. Breakfast had a gorgeous view of the water and the rooftop view of the lake and mountains was just stunning. Our room was cozy with an amazing view as well. We loved the Kaiseki dinners, they were well organized and catered. Staff was so friendly and welcoming. I would definitely come back again to stay here. This was our first visit to Japan and first nonwestern hotel stay we've had and we were definitely impressed and in awe. We might be biased because this was our first ryokan stay, but we were pleasantly surpised. Nothing we didn't like. This stay was my favorite part of our entire trip. It is a bit dated but not in a bad way, in a vintage retro sort of way that made us feel like we traveled back in time- which was cool.
• CHEN CHING (8/5): -
• KUO (9/5): Having hot spring and good view - We can see the sunrise and Fuji Mt. on roof floor directly, very convenient and having good experience. Nope
• Gerie Mae (9/5): -
• Yihan (10/5): -
• ou (10/5): Could be the best hotel I have ever stayed in. The service, the filicity the food, the onsen, the view. Omg incredible. - Very much
• cariven (8/5): - Bien situé Très rigide au niveau des repas. Pas de possibilité de choisir si allergies alimentaires. Pas possible d' avoir un encas ou sandwich pour le petit déjeuner si départ avant les horaires de service.
• Jun Ming (10/5): -
• Michael (10/5): - The view. The relaxed feeling the place naturally gave me. Having a private bath looking at Mt. Fuji was the cherry on top. Yukata sadly didn't fit me. Just me getting over a cold didn't help my appetite and I felt bad not finishing my delicious food.
• Leo (9/5): Absolut zu empfehlen. - Die Lage, das Zimmer samt seiner Aussicht, das außerordentliche Abendessen, der Onsen, der kostenlose Shuttlebus. Nichts.
• Anna (9/5): Spectacular Mt Fuji view - Spectacular Mt Fuji view from the room and very interesting experience sleeping and dining japanesse way Futons, unfortunatelly, turned out not to be very comfortable to sleep on, but it was worth to try
• Rodrigo (10/5): - One of the nicest stays we had in Japan. Staff went above and beyond to be helpful, the food was delicious, rooms comfortable. Nice onsen as well.
• Elena (9/5): -
• Patrick (10/5): Uno dei migliori hotel che ho mai visitato! - Personale super accogliente! Struttura bellissima.
• na zhao (8/5): - 员工们很优秀，我们有了一段很棒的回忆和人生体验 屋内地毯部分应该清洗或替换了，很多污渍。并且餐柜里的茶碗有一个之前客人用过的但忘记清理掉的茶包，已经发霉了
• Alemanno (7/5): . - . .
• Karina (4/5): Disappointing - The location and views were great. We didn’t have Fuji view, but the lake view was actually better. It was very quiet around the property. Our first room had a ton of bugs in the beds so we asked to be moved. Although very reluctantly, they did eventually move us - the new room had no bugs but still was very dusty and unclean. You have to understand what you’re signing up for, when staying at a ryokan. There are so many rules that cannot be bent even slightly. Any request we had with the hotel staff, the answer was always “no”. As I understand the rules and customs of a traditional Japanese hotel, it’s still a place where people stay, where guests should feel welcome and perhaps like their wishes are respected and considered. Next time we will stay at a hotel.
• Ingibjörg (9/5): -
• charles-edouard (9/5): -
• mayumi (9/5): 快適 - 露天風呂からの富士山は圧巻でした。 接客も丁寧で、 食事も美味しくとても快適でした。 特にない
• Marilina (10/5): -
• Jossan (10/5): - Everything Nothing. Everything is good
• Marlene (10/5): Wonderful Japanese experience. - The dinner was amazing and it was wonderful to have it served in our room. A memorable experience for us. We liked everything. And we like the fact that the baths get moved around so that everyone can see Mount Fuji from the onsen during a one night stay.
• Gioele (10/5): Recensione positiva - Staff molto accogliente e gentile, cena tradizionale ottima e curata nei minimi dettagli con un servizio eccellente. Anche la colazione tradizionale è stata sorprendente. Camera dotata di doccia e vasca esterna con vista sul lago molto suggestiva. Dal rooftop si vede benissimo il monte Fuji se il tempo è favorevole. Le onsen sono tradizionali ed è vietato il bikini, ma sono tenute benissimo. Inoltre il servizio navetta dalla stazione era compreso nel prezzo sia per l'andata sia per il ritorno! Struttura eccellente, la consiglio fortemente! Non c'erano scelte dolci nella colazione. Per il resto tutto ok
• Antonio (10/5): - Tutto: la camera con vista Fuji, l’accoglienza e la cortesia del personale, l’onsen e il kaiseki, il servizio navetta gratuito dalla stazione di Kawaguchiko
• Ashley (10/5): -
• Borowicz (10/5): -
• Emily (7/5): - The view was awesome
• Valmont (10/5): -
• OGURA (10/5): -
• Julio Ricardo (8/5): - El mirador en la terraza, la vista desde el desayunador, la ambientación de las habitaciones y el hotel. El baño privado con vista al Monte. Sean más flexibles respecto a no incluir la cena/desayuno si uno no quiere; o sino ofrecer una version vegetariana.
• Rémi (8/5): -
• Yi Lian Sandy (9/5): Wonderfully Maintained Traditional Ryokan - Rooms we booked were dated, but very spacious and well maintained. We loved having the option of the western bed and futons, and because we stayed 3 nights, we were able to try both. Because the room and tatami area were separate, it is great for families that want to socialise after putting their kids to bed. Meals were fun to have together wearing traditional Yukatas. They provide multiple in the room and guests can wear them to meals and for onsen. Breakfast and dinner were set meals. Breakfast was in a common dining hall, while dinner was served in private dinner room. Each day had a different menu for both breakfast and dinner. Dinner served cold starters, sides, entree, main, sashimi and dessert. Everything was supper yummy, but you can't request for any customisation. Breakfast because it was a set meal, it meant if you didn't want 3 bread rolls with all the other sides they served, the food would go to waste. I would prefer a buffet style for breakfast so you could choose the amount of food you ate. Onsen was not bad, but I preferred the "outdoor" bath in the room.
• takahashi (8/5): -
• KAZUTO (5/5): - 夕食朝食とも美味しく十分な量だった 野の花亭の部屋は広くて掘り炬燵は良かったが、露天と内風呂はあまり使い勝手は良くなかったので使わなかったし普通の部屋との価格差ほどの良さはなかった
• João Augusto (10/5): The ryokan was absolutely wonderful. - The ryokan was absolutely wonderful. The room was excellent, the service was impeccable, the food was delicious, and the view of Mount Fuji was breathtaking. Staying at Maruei Hotel was one of the highlights of our trip to Japan—everything was perfect. Everything was perfect. There were no negative points.
• Beatriz (10/5): - Adoramos nossa estadia! Os funcionários do hotel foram muito simpáticos e solicitos desde o primeiro momento. Nosso quarto era muito espaçoso e confortável. O jantar e o café da manhã foram incríveis, amamos tudo. Reservamos a opção do banho privado e o espaço estava bem preparado para nós, foi uma experiência legal.
• Hong-Yi (10/5): -
• Noelia (7/5): -
• Àngela (10/5): Estancia preciosa e inolvidable. - Las vistas al lago desde la habitación y la terraza superior al Monte Fuji. Increíbles los onsen y el baño de la habitación. El calor que pasamos en el desayuno.
• TAISUKE (7/5): -
• PHUONG (10/5): Very nice traditional experience - Everything about the stay was wonderful. Location is great. Very relaxed and quiet place. Shuttle transportation from station to hotel is a big help. Food was beautifully decorated, cooked, and served. Exceptional service. Very clean room/hotel & onsen with straight up view of Mt. Fuji is very beautiful. None
• Cem (8/5): - Japanse style kamer was een leiluke ervaring. Precies tegenover van Fuji berg en onsen vanuit eigen bad was prachtig. Daarnaast hebben we onze diner in onze kamer ontvangen. Het was ontzetend bijzonder Er valt niks te beleven buiten de hotel.
• Nathan (10/5): A true cultural experience! - A true cultural experience. Stay were amazing, as was the experience. Our room had a view of Mount Fuji and had a private bath. Dinner was presented in the room and was great. Nothing
• Julian (10/5): - We had an incredible stay. Rooms were very clean, spacious, and traditional. We had a great view of Mt Fuji. You can get a room with a small bath facing the mountain or the lake, but you can also book a private onsen (spa) or visit the public ones. Staff are extremely nice and respectful. The meals are also very traditional (and adventurous for us non-locals). The beds are futons on the tatami floor which the staff set up for you at dinner. I liked that the hotel was also a bus stop for the Lake Saiko sightseeing bus. There is also a convenient shuttle to the station. On the top floor is a great observation deck with a free telescope.
• Anna (9/5): - Из окна номера открывается сказочный вид на озеро. В отеле очень спокойно, идеальное место для перезагрузки. Ночью мы приоткрыли окно и наслаждались звуками воды и пением птиц.
• Choi (10/5): - The view of Mt. Fuji from our room was breathtaking, and the entire staff was incredibly helpful and polite.
• Cecilia (10/5): - La navette gratuite car les bus ne sont pratiques et les taxis sont tres chers Le personnel au petit soin La douche vue sur mont fuji Les repas traditionnels Rien
• Pavel (4/5): Very disappointing - The view from the room. The mattresses were TERRIBLE. Room wasn't clean. No coffee at the room. Shower was really small and not satisfying. The food was really bad. the stuff was annoying. sending messages every day asking were am I that I must be on time for dinner. I didn't sleep well on the terrible mattresses so I didn't wake up for breakfast so I felt the stuff is very angry at me. Not welcoming at all.
• Marisa (8/5): - We had a nice stay at Maruei. The onsen water quality was really good—clean and a nice hot temperature, the traditional kaiseki dinner had a variety of dishes. The view of Mt. Fuji was great on a sunny day on the roof top and the atmosphere was peaceful and quiet, our lakeside rooms had a beautiful view. We did find the facilities a bit dated, and upon check-in, we weren’t given clear instructions by the receptionist about meal times. Additionally, the front desk was not very accommodating when we needed help retrieving luggages from the train station. Overall, it was a memorable experience for the onsen and food, but a few customer service improvements would make it even better.
• Elena (8/5): Experiencia tradicional en familia - Las vistas al lago,el Olsen y la experiencia en sí,las habitaciones son bonitas ,es algo que recomiendo hacer al menos por una noche. El personal muy amable Los baños muy anticuados.la cena tradicional es muy mejorable. Veo un poco caro . Estrictos con los horarios,y a ciertas horas no hay nadie q hable inglés.
• York (10/5): Exzellentes Rayokan in Ruhiglage und exklusivem Service - lässt keine Wünsche offen !!!! Thank you ! - Sehr empfehlenswertes Rayokan mit tollen Onsen Bereichen. Wir hatten beste Kategorie gebucht mit HP - sehr sehr empfehlenswerte erstklassige Küche mit privatem Esszimmer und persönlicher Betreuung. Bestens ausgestattete Zimmerflucht in Ruhiglage mit Seeblick; den Fuji kann man gut vom Dach aus sehen, beste Betreuung. Der Shuttle-Service hat gut geklappt. Kämen wir wieder nach Japan, hier gingen wir wieder in die erholsamen Quellen der Onsen-Kultur und Kulinarik von Weltklasse. Herzlichen Dank an das gesamte Personal. Wir hatten eine ausnehmend schöne Zeit mit Ihnen !
• Liam (10/5): -
• Philip (10/5): Heaven on earth by Mount Fuji. 5 star service . 5 star hotel, - This ryokan is heaven on earth. We cannot describe the level of service and care this team puts into its visitor’s stays. From the food to the traditional room with view of Mount Fuji, this hotel was the pentacle of perfection. The staff is so kind and go out of their way to make every moment perfect. The food was exquisite and served with care. Beautiful dishes that highlight Japan’s culinary excellence. We recommend booking the private onsen at check in and walking around the little town and parks in the area. We were blown away by this property and our stay. Thank you so much for making this such an extra special trip for us. We left feeling relaxed and also educated on what a traditional Japanese ryokan experience really is,
• Nadine (10/5): - Cena e colazione tipici ben serviti, esperienza autentica, personale e bagni fantastici. Bella vista sul lago. Shuttle gratuito fornito dalla struttura in orari di check in e check out da e per la stazione La vista sul monte Fuji non è eccezionale.
• Michael (8/5): -
• Nicole (10/5): -
• Debbie (10/5): -
• Anton (10/5): -
• Guest (8/5): -
• Rita (10/5): - Cordialidade dos funcionários, tamanho e conforto do quarto e spa privado com vista do Monte Fuji.
• Joseph (10/5): Maruei short stay - Everythung was perfect, from the hotel to the staff to the views. Food was very unique as well and different every day. That i couldnt stay longer.
• Sherrie (10/5): -
• Silviu (10/5): -
• Vincent (10/5): - Une hotel qui fait voyager dans le temps, tout est très traditionnel japonais, c’est une immersion parfaite dans la culture du pays avec un service extrêmement agréable, le personnel est tres gentil et serviable, une expérience incroyable !
• Deby (10/5): - Hello, We had a wonderful stay and truly enjoyed the full immersion into the Japanese experience. The dinner served in the room was absolutely delicious and beautifully presented. We also loved seeing the traditional Japanese beds being prepared in front of us — such a unique touch. The welcome matcha was a lovely detail, and the private Japanese bath available for guests with tattoos was greatly appreciated. The breakfast was also very good and nicely traditional. Finally, the staff were incredibly kind, respectful, and truly adorable. Thank you for such a memorable experience!
• DeShun (10/5): -
• Nathan (7/5): -
• Marianne (8/5): -
• Francesca (9/5): -
• Garant (4/5): Disappointed. - We booked this for the Japanese experience but were disappointed. I suggest booking a hotel and eating at a decent restaurant. The lake view and cherry blossoms at the nearby park were very nice. The hotel needs an update. On our recent trip to Japan, we stayed in a number of hotels with class A baths - not so much here. The Prefix dinner and breakfasts seemed pre-made and not as fresh as other meals we had in Japan. I would not recommend this hotel.
• Mary (10/5): - Traditional meals were great. Loved the baths. Great views of the lake Room is a dated but well mentained
• Isao (10/5): リピートしたくなる最高の宿泊でした - ・食事が美味しい ・サービスが丁寧 ・展望台が高い ・露天風呂の展望が良い ・部屋の中にある内風呂の外に鶏の糞のようなものがあり、気になる人もいるかもしれない。私も少し気にはなったが、部屋そのものは非常に清潔だったので、問題はなかった。
• SHING BEY (10/5): Good - Good To allow customization for dinner option for religion reason
• Akeel (10/5): Memorable experience at a traditional ryokan. - Lovely stay. The hotel staff are very friendly and take great care of you. The rooms are comfortable. We chose to stay in the traditional ryokan room for the experience and it was very comfortable. The daily food spread is fantastic. We have never experienced such a display of creativity, thought and presentation of food at the meal time. Amazing!! Also I’m a vegetarian and while they cld not make separate dishes for me, I had options to eat at every meal and never went hungry for my entire stay. The outdoor onsen experience is humbling and truly amazing. The views of Mount Fuji or even just by the lakeside are forever etched in my memory. Thank you for having us. We hope to come back one day!
• Tong Liang (9/5): Nice relaxing place with good view of Mt Fuji. - Breakfast and dinner are excellent. A bit difficult to get to.
• Hungchih (10/5): - dinner and breakfast. many special dishes we haven't tried before. we got full at the end. it would be good if the hotel can prepare some Japanese activities for all ages.
• Nicole (10/5): 복잡하지 않고 릴렉스 하면서 즐길수 있어서 좋았어요 - 친절한 스테프들과 한적스러우면서 나만을 위해 신경써 주는듯한 대접을 받는 기분이 들어서 좋았어요 Everything was good
• Sergio Roberto (9/5): Equipe cordial e atenciosa. Jantar japonês espetacular. Vista linda p/ o lago e estonteante do Fuji. - O ônibus vindo da estação de trem para em frente ao Hotel. Equipe muito cordial e atenciosa. Experiência única de quarto, banho e alimentação japonesa. Vista linda para o lago. Terraço com vista incrível para o Fuji.
• Siu Kay Vincent (10/5): -
• Facundo Nahuel (10/5): - The private onsen experience. (Do not miss it). The ryokan experience and being able to eat in our room (full experience). The lake view from our room. The staff really helpfull. Awesome experience for our honeymoon! No low points
• Sara (10/5): -
• FULVIO (10/5): Amazing! - I enjoyed everything about this hotel. Didn't find anything I did not like
• Yan (7/5): コスパにはちょっと悪いです。 - 従業員たちはとても親切です。 設備は古い。また部屋内には段差が多く、危ないです。
• JUDIT (10/5): MERAVELLOSA - Una passada de ryokan amb onsen! Et preparen el sopar a l’habitació i després et preparen els futons per dormir! Una maravella! Agafeu l’habitacio amb vistes a la muntanya perque crieu-me que són ESPECTACULARS!!!! L’atenció i la cura de cada detall dels treballadors es de 10!!! Una passada!!! L’esmorzar no m’ha agradat gaire perquè et donen peix, sopa, i coses així pero també forma part de ma seva cultura i s’ha de viure l’experiencia!
• Jin Shan (10/5): Perfect - Good view N/A
• Peter (8/5): Overall the stay was positive. What we enjoyed most was the sincerity and attention given by the staff to make us comfor - Location They seem to try to skim on provisions for guests, especially room facilities.
• UYEN (10/5): - 富士河口湖エリアで本物の日本旅館を体験したい方に、心からおすすめします。 ここでは「わびさび」の美学と「おもてなし」の精神を全身で感じることができました。スタッフの方々の細やかな気配り、プロフェッショナルな対応、そして温かいおもてなしは言葉では言い尽くせないほど素晴らしかったです。 決して安くはありませんが、その価値は十分にあり、非常に満足度の高い滞在となりました。本物を求める方に、ぜひ一度訪れてほしい場所です。
• Katrina (10/5): -
• Iñaki (10/5): Onsen tradicional - Me encanto el recibimiento y el personal. Ademas de tener tanto una cena y un desayuno muy tradicional. El Onsen con vistas al Fuji es impresionante. Ademas me deje los auriculares y al contactar con ellos me hicieron el favor de enviarlos a Tokio. Algunas instalaciones se ven viejas pero no es un problema
• Rachelle (8/5): recommended - i really like the location and room. the staff members were very friendly and helpful too. It’s a very quiet area. A little pricey but considering all the accommodations are of this price nearby it’s okay
• Zamil (6/5): - Location, cleanliness, on-Sen Very rigid with times for breakfast and dinner, no flexibility in advance time bookings. Also a lot of rules.
• Victoria (10/5): -
• chun pi (10/5): - View, meals and hot spring.
• Alisdair Smithies (10/5): More than a stay - a complete and thoroughly restorative experience. - Amazing view, dinner was served in room and it was a fantastic experience. Breakfast was exceptional. Private onsen was beautiful.
• John Brandon (10/5): -

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