Chiibal

Location: km 6.5 Carretera Tulum-Boca Paila, Tulum, mx

Star Rating: 8.4 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Swimming pool
• Room service
• Terrace
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Currency exchange
• Private check-in/check-out
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Salt-water pool
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Process in place to check health of guests
• Face masks for guests available
• 24-hour security
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Covered parking
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Family Room

  This family room provides a private pool. Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a private entrance, as well as a terrace and outdoor furniture. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Additional toilet
  • Private entrance
  • Sofa
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Sofa bed
  • Salt water pool
  • Plunge pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Double Room

  Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This air-conditioned family room has a private entrance, a coffee machine as well as outdoor furniture. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Additional toilet
  • Private entrance
  • Sofa
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room with Private Bathroom

  Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features air conditioning, a private entrance, as well as a terrace and a balcony. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Additional toilet
  • Private entrance
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Britt (1/5): Do not book this place — it is a complete tourist trap. - Leaving Do not book this place — it is a complete tourist trap. When we arrived, the reception was unmanned. We had to contact someone via WhatsApp, and instead of being welcomed, we were threatened. They told us we would not receive the key to our room unless we paid for the transfer again — even though we had already paid for it in full. Once we finally gained access to the property, things only got worse. The resort looked completely abandoned and nothing like the photos online. It was in terrible condition and honestly quite shocking to see. Our room was filthy. Nothing had been cleaned. There was dirt everywhere, visible mold, and an overall feeling of neglect. It was a complete mess. The swimming pool looked like it had turned into a garbage dump rather than a place to relax. There was never any staff available to speak to or to file a complaint with. We felt completely abandoned. When we decided to leave early because the situation was unbearable, we were told we would not receive any refund. We essentially lost our money. It was a horrible experience that ruined our vacation — and the worst part is that they simply do not seem to care.
• Vittoria (6/5): Tutto ok nulla di eccezionale - Posizione ottimale Difficile da trovare l’entrata e un po’ lasciato andare
• Gilberto (7/5): - Na rua principal Banheiro sem box (cortina) - ok
• Lior (10/5): -
• Vitor (7/5): - Localização e tamanho do quarto. O chuveiro com pouca pressão.
• Boris (10/5): -
• Lindsay (7/5): - Friendly staff, decent size room, good Aircon, lovely proximity to the beach - we used the restaurant at Coco for breakfast and dinner each day so staff let us wander through to access the public beach beyond their limits too. Convenience store very close by. No noise from nightclubs etc while we were there! Cool jungley surrounds - we saw coatis and opossums in the trees. Tulum beach is generally expensive - this is a good option if you need something a bit more budget friendly Some noise from the road during the night, alongside coatis running on the roof, a few mosquitos in the room and a scorpion at one point. Luckily the friendly man from the shop next door had to come and help me deal with it as the owner was nowhere to be found!!
• Maria Virginia (10/5): Excelente. - Resultó un poco difícil encontrar el lugar, faltaría un cartel mas grande. El resto todo excelente, muy buena atención y las instalaciones muy bien, todo impecable. Agua fría en la ducha.
• Elina (8/5): -
• Kinga (9/5): Bardzo polecam, miły kontakt, fajna lokalizacja;) - Lokalizacja, duże łóżko, suszarka, miły kontakt. Mrówki w łóżku, ale rozumiem, że to taki teren i bliskość natury, więc nie da się tego ominąć.
• Denise (9/5): - Sehr hilfsbereites Personal, gute Lage, bequemes Bett, kuscheliges Zimmer. Leider ohne Strandzugang, was aber nicht weiter schlimm ist. Kann ich gut empfehlen, ist auch nicht überteuert
• June (10/5): A very comfortable stay in a very good location. - The room was very comfortable and clean and the complimentary coffee delicious. Due to experience outside of our control we were very late and stressed when we arrived at the property. Our host, Sergio was very kind and hospitable. Sergio and Joy looked after us exceptionally well:) Nothing
• Feferman (7/5): It was comfortable and well located - Good room and very clean. The location was also very good. Basically no staff and I thought I made a reservation for the dome. But it was a 1st floor room.
• Ömer (10/5): Exceptional -
• Lucrezia (10/5): Impeccable stay - Everything was perfect, constant communication on whatsapp to ask how the stay was going, they were very helpful in organizing the taxi reservation from/to the airport and always answered to all my requests of information. The room was tidied every day and was super welcoming. The public beach is amazing and just 15 minutes walking distance from the hotel. Everyone was really kind and they made me feel at home. Would definitely recommend this place!
• Gary (10/5): Exceptional -
• Philip (10/5): Exceptional - The staff were wonderful, they will assist rooms were very comfortable and the location was great. I would definitely recommend staying at Chiibal
• Philip (10/5): Exceptional -
• Anna-carin (1/5): Bad - Personel No toilet water, noicy, no water to the coffe after first bottle
• Olesia (9/5): good for 1 night - cheapest option in tulum beach area very old hotel
• Albwrti (10/5): Best Price-Value in Tulum - Lovely and kind staff. Everything cozy and clean and best value price in Tulum.
• Joseph (10/5): Great service friendly would stay again - Friendly service, really enjoyed our stay
• Callan (8/5): Very good -
• Heena (7/5): Good - Just by the beach, however no direct access. AC works well, no party noise however jungle animals were heard at night. The hosts were accommodating and easy to reach. They even arranged a transfer to airport for us for a minimal fee. It’s a bit too rustic. Be wary of jungle creepy crawlies. No hot water kettle, just the coffee machine.
• Carmen (10/5): Exceptional -
• Stacy (6/5): Pleasant -
• Daniela (8/5): Cute, Comfy and Charming! - Its in a great location! 10-15 minutes walking to the best beach clubs in Tulum. You need to ring a doorbell to enter the place but it’s ok, it made us feel more safe. It was well maintained and our room was cleaned everyday. its a cute small property and has a charm to it! We stayed in the building (not the glamping tent) and we did not like the placement of the AC as it blows right into your face. Also, there was bug in our pillow and other critters but thats expected in the jungle. I would suggest offering a fan for hot nights for those that get sick from AC. We slept without AC and we were ok, but it still felt stuffy in the room.
• Jartpics (8/5): Best Buy at the Beach! - This is a great location for budget travelers who want to be on the beach road. I stayed in one of the few apartments which was clean, comfy, good AC, nice shower and I even had a little owl fly into my room to say hello. The owners are very nice and helpful.
• Darryl (10/5): Exceptional -
• Victoria (10/5): Exceptional - The bubble and its little totally private dipping pool Loud noise from the bar next door on Saturday night.
• Alexandria (1/5): HORRIBLE EXPERIENCE - RUDE PROPERTY MANAGEMENT - avoid this place at all costs- even though its next to restaurants and beach. DO NOT STAY HERE. Shortly after checking into my room, I saw a RAT scurry by the foot of my bed. I was SHOCKED. I totally understand glamping (I'm extremely well traveled and did not expect anything fancy) and being in nature and that there are critters and likely animals but a RATS- NO. And it didn't surprise me because I did hear something scurrying around in the room a few hours before this event. The rat was one thing but when I told the property management/owner they were fighting with me telling me- "NO WE DONT HAVE RATS WE HAVE ANIMALS". I asked for a full refund to leave and they only refunded me 1 night. I know what a rat looks like okay- it was not a cute furry animal or critter- but the fact that they thought I was lying about this was INSANE. They continued to send me rude messages in the booking.com platform when I asked for them to kindly refund for such an crazy experience. Horrible experience and they STILL HAD ME PAY FOR 1 NIGHT THERE. Avoid this place at all costs.
• Alejandro (10/5): It was great - Very friendly and confortable
• Alison (5/5): Loud Location - The property is very tiny and well maintained. The property is right next to a bar and Thursday-Sunday the music was BLASTING so loud the walls shook until 2-3am. We had to sleep with noise cancelling headphones and it was still loud. I do not recommend this hotel if you’re looking for a peaceful stay.
• Lierin (10/5): Exceptional - Staff were always available and happy to help. My friend and I felt very safe and comfortable at Chiibal. They are right across the street from the beach and within walking distance to lots of restaurants and bars. They are right next door to a convenience store as well, which came in super handy!
• Stacy (10/5): Exceptional - Extremely clean, spacious and quiet.
• Milvia (10/5): Exceptional -
• Alejandro (9/5): Superb - The place was magical and the room was really confortable and nice maybe have a little fridge in the room
• Gioele (10/5): Exceptional - Very polite staff! Clean place! Recommend 100%
• Mariia (10/5): Perfect stay for the money you pay for in tulum - Location is perfect-close to the beach. Lovely people who worked there - opened the the door anytime of the night and were vert helpful. If you need any extra coffee or water - they also provided. Almost every day they were following up to ask if eveything is good mosquitos i guess...
• Sandra (8/5): Very good -
• Giorgio (7/5): Perfect place for who wants to know Tulúm beach avoiding to stay in resorts. - Location and originality Noisy due to the close bar with very high volume songs until 2 am.
• Brian (8/5): Different - Location Bugs
• Roshni (8/5): Very good -
• Jemma (10/5): Exceptional - It felt like a tropical oasis. I liked the privacy and the feeling of being in nature with the room having a private outdoor area. It is close walking distance to a supermarket and the Wifi was great. Friendly staff on the ground and great communication through WhatsApp for general enquiries
• Eli (7/5): Good -
• Anonymous (7/5): Good -
• Gustavo (10/5): Exceptional -
• Antonio (8/5): Very good -
• Samira (10/5): Exceptional -
• Manuel (8/5): Very good - How the open and close the door works. Completely crazy that you have to ring a bell the whole time to leave or enter the place.
• Karen (10/5): Exceptional - safety nothing
• Tobiano (8/5): Great value. I would stay here again. - The location was great. Close to alot of beach clubs. The room was really cozy. Aircon was nice and cold. The staff were extremely helpful and friendly. The bed was big and very comfortable and the rooms were really clean. Can be a bit noisy at night due to the music from the beach clubs close by. But if you're staying here, you're probably at the beach club. I didn't mind it though. Also the wifi kept dropping out. And phone reception is limited. But phone reception is limited in Tulum in general.
• Erin (9/5): Lovely central beach road location - The location is perfect if you want to explore the Tulum beach offerings via bike, scooter or on foot. They have some affordably priced limited paid parking space available as well. The staff was easily accessible via WhatsApp or their "front door bell" for requests. The space feels like you're staying cozy in the jungle despite being near lots of resorts. Shower was strong and the A/C blew very cold as well. Very close to a convenience store for cheap food, Subway sandwiches, and drinks. We lost power a few times, but not for too long. Tulum in general has some problems and in other venues it felt like locals and police really didn't want tourists to be there. Chiibal was a comfortable respite.
• Maggie (8/5): Very good - Perfect little find. Good price but so cute, clean and had everything you need. Beds were comfortable, had good Wi-Fi and air con, super good location and staff were so sweet. Staff let us check out late and keep our bags there all day :) thank you
• Margarita (7/5): I would stay there again - The place is super affordable for a stay on the beach. They have iglus and a couple rooms in the small building. We were lucky we got the room cuz there is no soundproof at iglus whatsoever and the bars nearby are super loud. So if you are going to bed at 10-11PM there’s no way for you to rest. Me and my friends are nightlife people so we absolutely loved the location. It’s not luxury of course but it was enough for us. The staff is very friendly and nice. They’re always helpful. For the safety purposes there’s the entrance door and they close it, so you have to ring the bell, sometimes you wait till they open but not more than 2-3 minutes. That wasn’t a problem for us. You have to absolutely buy your drinking water, you can’t drink tap water. Tap water is fulteted ocean water and maybe it’s cleaned but still a bit salty. The shower took a little long to heat up but again, we were having a great time so didn’t really pay much attention to that. Just turn it on and change or take off your makeup, or drink some wine while it’s heating up lol. AC worked perfectly. I would definitely recommend to buy mosquito spray if you look want to sit on your little balcony. The spot is 10-15 minutes walk from Bagatelle (or others best places in Tulum). Right next door is a little super market with pretty much everything you need. And ask the personnel about how to enter the beach for free, they will tell you. I would stay there more! No refrigerator to store alcohol No sound insulation
• Dylan (2/5): . if ur there to party then it’ll be good value. if not don’t stay here - location NOISE. sharing a fence with a night club and there is another one beyond that. very loud every night until 2am. also they lock u in and out. the only way I and out is to ring a bell and wait for them to unlock the chain and padlock. not ideal and not a secure feeling.
• Juan (7/5): great value in Tulum hotel zone! - location the front door access system
• Dona (6/5): Pleasant -
• Olivia (10/5): Comfortable, cool and highly convenient place to stay in Tulum - Everything! location is perfectly positioned in the middle of the nightlife and beach clubs. the staff were gorgeous and always on hand for any requests. could not recommend a better place to stay! the hotel is run on a generator (like everywhere else in the hotel area of Tulum) and would sometimes stop working.
• Anonymous (6/5): a lovely stay but the freezing conditions to sleep in ruined it - very clean, great shower, lovely outside space with a hammock, good value for money it was freezing even with the aircon on 30 degrees! there should have been a blanket for the bed ants all over the entrance door inside
• Ian (10/5): A great experience! - The hotel is right in the middle of the hotel area and beach bar area. Our hosts were very helpful with finding the hotel and helping us with anything we needed. It felt very safe and secure with a 24hr doorman. There is a club which stays open till late with very loud music but with a set of earplugs we slept soundly. For a reasonably priced room in Tulum so you can experience all the beach clubs have to offer we would definitely recommend this place to stay!!! Room was lovely and big and clean with brilliant air con and a lovely, huge shower. we would definitely return!
• Inge (7/5): Good -
• Eugene (1/5): Bad -
• Kamil (8/5): Very good -
• Archie (7/5): Nice would recommend. - Room was big. AC was good. Had to ring to get in - there was not a problem with this and I understand why they need to for security reasons but I can see there being a problem in the future.
• Tasso (10/5): perfectly located clean and very nice staffed hotel - The hotel is perfectly located very clean and comfortable! Plus the host was very nice and always available! I 100% recommand the hotel !
• Stefan (9/5): Superb - Big clean room with everything you need. Good price quality ratio. Can only recommend!
• Lyshg (10/5): Exceptional - Theres no easy visible sign while you are in a car to see the exactly location. We got lost for hours.

Photos