Urugo

Location: Unit 1 sundowner lakes,29 Taurus Road, Randburg, za

Star Rating: 8.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Family rooms
• Soundproof rooms
• Non-smoking throughout
• Private check-in/check-out
• Allergy-free room
• Outdoor furniture
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment

  This apartment's standout feature is the private pool. This spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a toaster. This apartment has a seating area, flat-screen TV with streaming services, garden views, as well as fruit for guests. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Private pool
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Wine glasses
  • Body soap
  • Socket near the bed
  • Adapter
  • Key access
  • Hand sanitiser

Guest Reviews

• temogo (10/5): -
• Asanda (8/5): - There was no breakfast All good
• Danielle (8/5): It was lovely and we would definitely do a return visit - Location was perfect for our needs. Beds were really comfortable. Glad there were charged lights for use in the power outage. Bath was not 100% clean. Only 2 teaspoons! Struggled to contact owner for initial entry into property
• Ken (9/5): - Spacious lounge and nice little enclosed garden to enjoy. Invertor ensured we always had power. Beds very comfortable. Location was perfect for us. Easy driving distance to good.malls. Shower is very small, but adequate. Plenty hot water.
• Mbalenhle (10/5): - Everything Nothing
• Luvuyo (10/5): - Everything. Clean and comfortable Nothing!
• Andiswa (10/5): 2 night family stay at Urugo - The place is conveniently located close to shopping malls/centres. It's in a safe neighborhood. The apartment itself was very clean, comfortable and cosy. Loved the walk-in closet in the main bedroom.
• Wendy (8/5): We had a good stay. Host must just learn manner of communication - Everything about the property was good. The host
• Mwelase (10/5): -
• thozamile (10/5): -
• Reginah (10/5): Amazing - It’s spacious, clean and the host is amazing, helpful and available Unfortunately during our stay there was power outage, nothing the host could have done about it. But options were offered.
• Gaseitsiwe (10/5): - Peaceful and quiet area.
• Dludla (10/5): My stay was wonderful I will come back next time - The water are not white
• John (5/5): -
• Mpho (6/5): Great decor and property but horrible customer service. - The property and decor is really nice and modern. I booked and confirmed check in, at the time to check in, I called the unit at the entrance, and the host was very rude, and she actually told me to call the unit that I am going to, and I was shocked because it was the correct unit and shocked at her attitude. When I explained that I had a booking confirmed, she told me to wait outside because she was driving and didn't get the booking. I waited outside, at night alone in the street as I had to make space for other cars to drive through. I felt unsafe. Her approach could have been kinder and more sensitive, and she didn't have to scream at me in the interaction. I tried to ignore certain things as well and extended the stay but that was a mistake because the treatment after I gave feedback on some things was not great e.g., confirmed that I saw cockroaches, her driving to the property unannounced and knocking rudely like I am a criminal before check- out time, allegations of damage to property (allegations of hair color stains) and when I corrected her, she of course was not amenable. I even sent a screenshot of evidence, pointing out that there was a pattern, of complaints and reviews that are similar. I was even accused of taking the keys, yet her cleaner witnessed me returning the keys to the lockbox as she was standing next to me at the time when I checked out. Yes, I checked out 15 mins late & I cooked a big serving & left food for the cleaner & that is bad because there was food in the pots, and I couldn't wash the pots & did not want to waste food yet I made arrangements. Her people skills are very offensive and need work. She's aggressive and rude. After giving feedback on a few things, it was unpleasant. I hope she grows and improves her people skills because what she has done with the property (product) is really nice, but the customer service spoils the entire experience.
• Dashnie (10/5): Exceptional -
• Brown (10/5): Exceptional -
• Nel (10/5): Wonderful accommodation, great for long term rental and excellent staff.we had everything required and the host was alwa - Loved the outside area. We watched some of South Africa’s most beautiful rain storms and sunsets. The unit is situated close to the gate, which could be noisy at times.
• Babatunde (10/5): Exceptional -
• Millicent (5/5): Passable - The furniture These no private pool like they say No braai place Ants everywhere Bedding not too clean
• Kedibone (10/5): Exceptional - The place is very clean and comfortable.the host is very friendly and communicates about everything.everything was so perfect about the place. Definitely coming back again soon.
• Mafora (8/5): Very good - The quietness of the place Not being told beforehand that they do not allow booking for others
• Sylvester (10/5): Exceptional -
• Ashley (1/5): Horrible. Unpleasant and Umcomfortable - Nothing at all. Sandy is very rude. Dropping the calls in my ear and pretending that she can’t speak English. There are cockroaches. You have to pay extra to stay during the day. Someone sleeps on the couch and you can’t use the guesthouses pots and cups and things. This was absolutely a waste of money. And we had to wait outside for almost an hour for them to open.
• Royce (1/5): Bad - Very arrogant and rude
• Polisa (10/5): Exceptional -

Photos