Hotel Brookmere & Arbor Spa
Location: 500 Union Avenue, Saratoga Springs, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Indulge in air-conditioned rooms with free WiFi, private bathrooms, and elegant decor. Relax in comfort and style during your stay at Brookmere.
Convenient Amenities
Take advantage of the seasonal outdoor pool, fitness centre, and garden. Unwind on the terrace, dine in the restaurant, or sip cocktails at the bar for a complete and convenient experience.
Explore Saratoga Springs
Discover the nearby attractions including the Saratoga Racetrack, National Museum of Racing, and Hall of Fame. Enjoy hiking, cycling, and shopping in the vibrant city.
Book now for an unforgettable stay at Brookmere, your luxurious retreat in Saratoga Springs.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Tue, Nov 4, 2025 until Thu, May 21, 2026
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Sauna
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Lower bathroom sink
- Outdoor furniture
- Spa/wellness center services
- Steam room
- Beauty Services
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- CCTV outside property
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
- Happy hour
- Aerobics
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Golfing on site
- Tennis lessons on site
- Self parking (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Covered parking
- Fishing nearby
- Health or beauty spa nearby
- Horse riding nearby
- Swimming nearby
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Paddle boating nearby
Rooms Available
-
Standard Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Deluxe King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Deluxe Double Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Superior King Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Superior Double Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Deluxe King Studio
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a shower and a hairdryer. The studio features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Deluxe Double Studio
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a shower and a hairdryer. The studio features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a tea and coffee maker, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Duplex Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a tea and coffee maker, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
One-Bedroom Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a tea and coffee maker, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Standard King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Presidential Suite
The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
Guest Reviews
- Shivani Chandrashekar (2/5): - I had paid for a King studio but given a regular room and have still not been compensated for the same
- Yamile (10/5): -
- Tim (10/5): Great spot close to the lake. Easy access to the the horse park too. Quiet - New, clean, tasteful, inviting, staff, easy parking, close to the lake,
- Laurie (5/5): -
- Lili (10/5): - Spacious comfortable room. Clean, modern design.
- Debra (5/5): Decent place but would not rush back. - okay, only few options The room did not have any toiletries and only a few towels. It was very hot and took forever to cool it off. I left my brand new pajamas and robe there and called, was told to go on-line to report. I finally get a response that they were not found. This is a complete lie as I walked out of the bathroom and know they were in there as this was the last thing I did!
- Trina (3/5): My stay was not as I would like. - The property itself was very pretty. They did not give us the correct room, staff a front desk not helpful or welcoming
- Suzanne (6/5): -
- Sian (10/5): - Location to the Regatta Coffee maker in room. Didn't work.
- Jill (10/5): -
- Marella (8/5): - I was unable to stay due to complications with my bank closing me out of my account for the day but they graciously understood. Will try to rebook
- paula (10/5): Serene, restful stay! - Christy!!!!!!! She was on the front desk, and was wonderfully welcoming!! Even though I am local, she told me about scenic places to visit I didn’t even know existed! The hotel is CHARMING! Espresso machine and honestly, the most comfortable bed I’ve ever slept in. The only thing I didn’t like was leaving!
- Timur (9/5): -
- Erika (10/5): Stunning rooms - Beautiful rooms, very clean, great location and friendly staff! Nothing - loved it all!
- Stephanie (4/5): Expected more - The grounds and overall style are nice. Some of the staff were not very friendly or welcoming. For a "4 star" hotel our room was okay, very dusty and there was some hair in the bathroom on our arrival and the bar in the room was not complete, missing coffee pods. There was also wall damage in the bathroom. I expected more especially when listed as a 4 star hotel.
- Claudia (9/5): -
- YI (8/5): 新酒店，设计好，环境好，员工好。 - 前台一位戴眼镜的女士非常热情，非常敬业，介绍酒店，介绍当地景点。早餐不错，晚餐也好，虽然价格偏高。 我的客房淋浴水压低，水流弱。
- Daniela (7/5): Overall it was ok. - Huge parking spot, newly renovated. We stayed for 3 days, in 3 days no one showed up to clean our room. First day looked like someone came in,the trash was removed from the room but not from the bathroom?! Also we had to ask someone remove used coffee mugs. You would think it’s standard procedure. The person we asked was more than nice she informed us if we needed anything else to let her know. Second day there was no one in sight, not sure they called out or no service on Mondays it was weird and unexpected. One thing worth mentioning is the amount of emails received afterwards requesting a feedback. In my opinion have people available during the stay, sending multiple emails afterwards a bit too much.
- Jane (10/5): A gem of a place!! - I needed a place to unwind for a few days. Hotel Brookmere provided me a quiet, peaceful place in a lovely location near nature trails and surrounded by forest to just be. The team running the hotel is top-notch and responsive to your every need. I have been coming to Saratoga since I was a child and this has become my favorite place to stay! I will definitely be back!! Nothing I can think of
- Beth (9/5): -
- Jonathan (8/5): - Clean and comfortable room. The pool was nice too and close to the racetrack.. Beautiful lobby and restraunt!! Bed needed to be firmer. All restraunts in the area shut down to early and you need a reservation . Water pressure in shower needed to be stronger.
- Pamela (9/5): -
- Paul (9/5): -
- Deirdre (10/5): -
- Andrew (10/5): -
- Cris (9/5): Lovely gateway in Saratoga Springs - We felt very welcomed at the Brookmere. Decor is on point and food at the restaurant was delicious! n/a
- Nicole (10/5): 20/10 would return, especially to the restaurant. - I am completely shocked at how incredible this place is. The place is immaculate, staff is respectful and personable, and the restaurant TOP NOTCH. I had such an amazing stay here while traveling with my dog for a competition 20 minutes away. I would return again in a heartbeat. My only complaint was I could hear someone's baby crying in another room for a while. I tried multiple times to get the fan for my thermostat to cover up the noise, but it didn't change. It was so quiet there at night that I needed to turn the tv on to drown out sounds of people moving throughout the hotel.
- Freddie (10/5): -
- Ivan (8/5): -
- Pichfab (9/5): -
- Tereza (10/5): -
- stephane (10/5): Un superbe accueil et un personnel au top - La propreté et la gentillesse du personnel
- Lewis (10/5): Awesome - Clean, staff very friendly and helpful Location and cleanliness
- Everest (8/5): -
- Renee (4/5): -
- Brian (10/5): - Great resort with spa. Small pool. Walking trails
- Christina V (10/5): - Beautiful hotel, great rooms, excellent restaurant.
- Robert (10/5): -
- Danielle (10/5): My favorite hotel in Saratoga! - Beautiful grounds Clean rooms and lobby Friendly staff
- Thomas (10/5): - Really lovely hotel and staff. Just very thinly staffed.
- Elizabeth (10/5): - Amazing hotel. Spacious and so clean
- ROSALYN (10/5): - This hotel is my favorite for so many reasons it is beautiful, clean, spacious, great staff! Parking is very easy. I can’t wait to come here again soon and enjoy the spa !
- Colleen (10/5): Beautiful boutique hotel - It was a last minute trip stay in Saratoga. This hotel is a boutique style fairly new. It is in a great location close to the northway and close to the racetrack if attending during racing season. The rooms are spacious and comfortable. I'm looking forward to staying here again.
- flore (9/5): -
- Kathleen (10/5): Delightful stay I would highly recommend. - The hotel has beautiful decor and a modern eclectic look. The room was spotless and has a comfortable layout, the bed offers a good night sleep and is cozy. The only critique would be; the room entrance and bathroom doors could use some lubrication, due to squeaking when opening and closing.
- Russell (10/5): - We were disappointed that the pool just closed for the season. There was no chair in the room and lighting was inadequate. Other than that it was a beautiful property.
- Maria Claudia (6/5): - While this hotel reopened under new management/owner a few months ago, the scratches on the walls and the elevator made it look weathered. While almost empty, I was put in a wheelchair accessible room---which I do not need at this juncture, thankfully----AND it was at the far end of the hallway. This is a long trajectory for someone who is mobility impaired. In addition, it is right next to a LOUD ice machine which no guest wishes to hear. Dogs are allowed and you can hear them---when their owners leave them while they go to dinner. There are several improvements that could be made to the rooms. Absolutely need overhead lighting in the bedroom area, too dim otherwise. The wine cooler/fridge is VERY LOUD and goes all night long----not worth such an expense. A basic fridge would suffice. They wish to charge a daily resort fee---but there is no resort. It is a hotel off a main road, that is it. While it has been remodeled and modernized, such fees are pointless. It is about a 10 min drive from downtown Saratoga Springs.
- Justin (10/5): - Place was great
- haim (10/5): מפתיעה לטובה , נוחה ומפנקת בהתייחס למחיר ההוגן - ממוקם כמה דק נסיעה מסרטוגה, מוקף יער, חדש ונקי, צוות מאד נחמד ואדיב, חדר ענק ומיטה סופר נוחה . המסעדה מגישה אוכל צרפתי משובח.
- Debra (8/5): - Clean and beautiful
- Abraneika (10/5): - Beautiful property. Our only call out was that they had no microwave. But we will still be back!
- Brian (10/5): - This was a great stay. Beautiful room and property. Great staff.
- Nassrin (8/5): - Some of the staff were incredible There was no cups in the washroom for putting your tooth brush stuff . The lights were not enough
- Anca (8/5): - Clean, comfortable, and well-run hotel. Pleasant stay overall.
- Jeanne (8/5): - Hotel was very clean and staff was attentive and accommodating. Had nice outdoor area with fireplaces to sit and enjoy. Would definitely go back.
- Navid (2/5): - I was put in a room that basically sits on top of the highway. Room 201. Cars and trucks driving by all night and early morning. Not the peaceful and comfortable stay that I was looking for in Saratoga. I feel like I’m in the city with the turnpike passing through. This should have been disclosed or at least the charge should not be the same as the other rooms.
- Mary Jane (6/5): - didn't use spa or have pets. The price was too high for what we got.
- Francesca (10/5): - Great hotel
- Christopher (10/5): - Sue at the front desk went above and beyond to ensure we were as comfortable as possible. All the staff were friendly. Wish the pool stayed open further into October. Need a thermostat guide. Awesome time. Our dog enjoyed it too. We’ll be back. Thank you
- barbara (8/5): - 3 friends enjoying a weekend away. The hotel is lovely and our room was very comfortable. Weddings onsite prevented us from being able to enjoy the outside patio but luckily the pool was still open. While small, it was clean and warm, which we did get to utilize. We ate lunch at the restaurant which was very tasty, but a bit pricey, so we opted to eat the rest of our meals in town. The location is great. A five minute drive from many shopping and dining options. We walked around town and thoroughly enjoyed all there was to see. We barely scratched the surface of all the activities in the area.
- Paul (5/5): - Neue Einrichtung, Sauber, Freundliches Check-in Personal, schönes modernes Zimmer Baulärm ab 7 Uhr morgens (die Entschuldigung bestand darin, dass es ein Fehler der Handwerker gewesen sei, die um 8 Uhr hätten anfangen sollen); relative Gleichgültigkeit beim Checkout über unsere Beschwerde über den Lärm; Saunatür nicht schliessbarer Tür, sehr kleiner Pool, der angeblich beheizt sein sollte, aber kalt war.
- Greg (10/5): - Loved it
- Kirt (8/5): - The staff was super friendly and nice, it is a beautiful place but there was hair on the bathroom floor and the room was way too bright with all the electronics, blinking lights and thermostat. Had a hard time sleeping.
- Karen (10/5): - Very close to the town attractions, very clean, and affordable.
- Mukesh (7/5): Terrible management. Leaves a bad taste at the end of a nice family stay! - Room amenities and the surrounding greenery. We stayed there for two nights from 20th to 22nd July’25. The reception staff were clueless about the booking aspects. At check-out they shared the invoices of three rooms, booked by me for my family through Booking.com, with charges explained to me. The local taxes were included in the final billing. However after we returned, I found appx USD260 additional amount charged to my credit card without any invoicing or intimation, like an afterthought. My queries to the hotel through the Booking.com forum remains unanswered. My phone calls directly to the hotel are never answered.
- Michael (7/5): Overpriced with hidden resort fees - Clean and new Overpriced with hidden resort fee
- Dylan (10/5): - For a place with good relaxation I highly recommend
- Michael (10/5): - The restaurant food w
- Kristen (10/5): - Beautiful property! The location is perfect and the staff were all went above and beyond. We will definitely be staying here again next year.
- Antoine (10/5): -
- Dan (10/5): The hotel was beautiful and the staff was terrific. - Great amenities. The restaurant was fabulous. Nothing
- Bonnie (10/5): - Everything we were looking for in a weekend getaway. We were disappointed the pool was very cold and the sauna wasn’t working but it was September so the cold pool wasn’t really a shocker! Everything else was top notch: friendly staff, comfy bed, outdoor patio with firepits. Didn’t get to try the restaurant or bar but imagine they are also excellent! Highly recommend!
- Kevin (6/5): Saratoga weekend - Hotel looked nice and clean when we checked in, no issues with check in. The room was nice, but not super clean. Cob webs in a couple spots, there was a smudge on the window, maybe from someone getting close and looking out and their nose pressed against the glass. The in room fridge was warm, I could not adjust the temp, the display said 18, Celsius or Fahrenheit I don't know. But when I tried to turn it down it went back to 18. Bags of ice in there did keep the beer cold, thankfully. The shampoo dispenser was empty. I did notice the room rate was 100 less for my nights than what I prepaid a couple months ago. But that happens, I get it. But it hurt because of the poor condition of the room and amenities.
- Glenn (9/5): -
- David (10/5): - Brand new hotel. Staff was friendly and helpful. Clean and modern. Great location, close to everything
- Kelly (10/5): - Excellent experience. Bed comfy. Food at the restaurant was spectacular we ate.at the bar the 1st night had a happy hour special which was a Regent Burger with fries. So delicious.We also had breakfast/brunch there on the day we left amazing. The staff was also very friendly. My only complaint was that the room have glasses or an ice bucket I consider that an oversight. The other thing that.i didn't care for was no housekeeping during our stay, I realize since COVID most places don't provide it but I wasn't the only guest complaining about that, we met a couple during our stay commenting about it. Would recommend to anyone staying in the area. Away from the hustle and bussel of the downtown and quiet, but close enough to enjoy the area. All the staff work hard and all with a smile, they took the time to make us feel special.
- Pablo (10/5): - The staff need better training.
- Gayle (6/5): - Rooting for them to make a go of this recently renovated hotel, but the experience was not what one would expect from a 4-star hotel. We had a corner room on a busy street and there was a lot of street noise that could be improved with double-paned windows. The room needed dusting, there was no bath gel in the shower, the walls are thin so could hear our 'neighbors', the kitchen floor needed a sweep, not terrible, but not without crumbs, and worst of all was the refrigerator which was very dirty. There was a slight smell of cooked food as though someone had been eating in there recently.
- Ellen (8/5): - Newly renovated rooms—spacious and clean! Beautiful lobby and bar!
- Joseph (10/5): Two days at the Spa - Basically a very nice place; newish, clean, nice design. Staff was friendly and helpful. Less than perfect was housekeeping. I was not expecting 2 double beds. I don’t remember whether I was given a choice at reservation time but I would not have made that choice. Overall an excellent two day stay.
- Christine (8/5): - rooms were nice. easy parking. food in the restaurant was good. room was not serviced.
- Hunt (9/5): -
- Erin (10/5): Beautiful Hotel - This is a beautiful hotel. The room was comfortable and very well decorated, as was the whole hotel. We did not use the spa or the restaurant, but I'm sure they would have been great as well!
- Caroline (10/5): - Beautiful room and spa
- Thomas (8/5): - Very enjoyable stay, only complaints would be the 4pm check-in and my wife and daughter not getting any access to the spa.
- Richard (10/5): - Great stay!!
- Joseph (8/5): -
- Lynn (10/5): - Close to track with great parking
- Deborah (10/5): - Fantastic experience
- Gertrude (10/5): - This is a beautiful hotel with an incredibly kind, accommodating staff. The front desk manager, Amy, was extremely kind and went out of her way to make sure we had an amazing stay. Additionally, the other staff were also very kind and helpful, from the front desk to the restaurant to housekeeping. We will definitely be returning to this wonderful hotel!
- Barbara (10/5): Racing season - Bed linens beautiful. Quiet neighborhood. Convenient to track and town. Good food. Beautiful interiors. Plenty of parking. Need a plug in the hallway by the big mirror fir blow dryer. Sink area too tight. Need 2 more bartenders for racing season evenings. Too much waiting for drinks and food orders.
- Susan (10/5): - I liked the suite and the staff. I liked the property, location, the food a d the driver John who the frontt desk told us about. He was so great to us.
- michael (10/5): - The front desk helped me a lot to upgrade my stay
- Verified traveler (10/5): - Wonderful! We will return again.
- Cristina (10/5): - Really nice hotel, clean and modern rooms and property. Tons of parking. Would stay again
- Stacey (10/5): - Great location to Saratoga Race Track. The room was clean and elegantly decorated. The hotel was nice and accommodating! We loved our time at Brookmere.
- Roger (10/5): - Beautiful hotel
- Mikhail (9/5): -
- William (10/5): - Cleanliness and the staff were nice
- Dehan (2/5): - I got ripped off by Expedia and the hotel and was forced to pay again to the hotel as well as to Expedia. I spent over $3,500 for two night and still not refund!
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