Reserva Real by Harper
Location: Avenida Alemania 4, Punta Cana, do
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience luxury and relaxation at Reserva Real by Harper, where every moment is designed for your ultimate comfort.
Exquisite Accommodation
Indulge in our air-conditioned rooms featuring modern amenities like a flat-screen TV, wardrobe, and private terrace, ensuring a peaceful retreat during your stay.
Unparalleled Amenities
Unwind in our outdoor pool or stay active at our fully-equipped fitness center. Delight your palate at our on-site restaurant, offering a variety of gourmet dishes to satisfy every craving.
Prime Location
Located just 1.6 km from the stunning Arena Gorda Beach and a short distance from the legendary Cocotal Golf and Country Club, adventure and relaxation are at your fingertips.
Don’t miss out on an unforgettable getaway—book your stay at Reserva Real by Harper today!
Important Information
Guests are advised that the property is pet-friendly and that a one-time pet fee of USD 55 per stay appliesThis property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
- Garden
- Non-smoking throughout
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Delivered food - securely covered
- Fitness facilities
- Free self parking
- Self parking (surcharge)
- Natural pool
- Swimming nearby
Rooms Available
-
Two Bedroom Deluxe
The quadruple room provides a seating area, a dining area, as well as a private bathroom boasting a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator and a microwave. The spacious quadruple room offers air conditioning, a washing machine, soundproof walls, a coffee machine, as well as a flat-screen TV with streaming services. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Bottle of water
-
Studio Suite
This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The fully equipped kitchen has a stovetop, a refrigerator, a microwave and an electric kettle. This air-conditioned suite comprises a dining area, a flat-screen TV with streaming services a washing machine and a terrace. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Bottle of water
-
One Bedroom Deluxe
The double room provides a seating area, a dining area, as well as a private bathroom boasting a shower and a hairdryer. Guests can make meals in the kitchen that features a stovetop, a refrigerator and a microwave. The spacious double room features air conditioning, a washing machine, soundproof walls, a coffee machine and a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Coffee machine
- Terrace
- Linen
- Toilet paper
- Sofa bed
- Bottle of water
Guest Reviews
- Mathys (9/5): -
- Débora (10/5): -
- Jarell (10/5): Employees and Security were friendly - Ambiance House Keeping needed regularly.
- Diana (10/5): - Me gustó mucho todo Todo ok
- Maria (10/5): -
- Francisco (8/5): -
- Luca (7/5): - Il personale cordiale e la posizione Un po' di manutenzione mancante
- Ziva (9/5): - היינו ללילה,לפני מעבר לקנקון, התאים בדיוק למה שרצינו, צוות מקסים
- Marrero (10/5): -
- Mike (8/5): - 酒店很干净,有多个露天泳池,门卫非常棒,主动帮忙解决问题,比大堂经理好多了 前台接待和负责查房的服务人员对业务一窍不通,前台接待完全不知道如何操作 booking 平台,服务人员更是连酒店房间在哪都搞不清楚,退房时苦等了半小时才完成,而且是在我们明确告知要赶飞机的情况下
- Henk (8/5): -
- Desiré (9/5): - Servizi, staff e struttura. Nulla.
- Small (7/5): -
- Andrea (10/5): -
- Lemont (6/5): My over all stay was great. - The rooms were great. The charge for guest was crazy.
- Jacquet (9/5): - Super emplacement, proche des commodités. Piscine, parking, chambre extrêmement spacieuse et personnel très sympathique. Hotel tout neuf.
- Guest (3/5): -
- Naïma (7/5): -
- LAURA (10/5): - Las instalaciones, las amenidades, la ubicación y el personal.
- Hogar BV (8/5): Comfortabel appartement - Ruime kamers, mooie indeling Er waren een aantal ding stuk. En uren op handdoeken moeten wachten.
- Maria Isabel (9/5): Ok voor een dag - Accommodatie was ontzettend schoon en personeel was vriendelijk en behulpzaam.
- Christine (10/5): Terrific - Everything was beautiful about the property inside and out. The stairs leading from the lobby down to the rooms was not by code and no railing. Needed a ramp to pull your suitcases instead of stairs.
- Arthur (10/5): -
- Henderson (9/5): The next big thing in DR - The security and nobody going in your room to steal. Peace and the gym is good . They didn’t fix the problem in the room that was requested the day i arrived after I checked the room for things to be fixed or clean .
- Henderson (9/5): Great place great price - Price They need to communicate more when you use a card they charge extra card fee
- Francisco (10/5): - todo .la reserva real by Harper es hermosa las personas que están al frente son super atentos y muy respetuosos .necesitamos de algo que en verdad era poco y la persona que enviaron es excelente nos resolvió al instante .gracias sr.Jose y a todos los de La Reserva Real Harper. No encuentro algo que no nos haya gustado .ya que tiene todo lo que buscamos
- Cecilia (7/5): -
- Mel Hoehne (7/5): - Beautiful room, all nice and new and modern. The fire alarm went off every day, nothing really was done about it.
Got locked out and couldnt get back in. Code was not working. Staff hardly speaks english, the safe didnt work and they had us waiting 50min to fix it.
- Carmina (8/5): -
- Gabriele (8/5): -
- Nery (10/5): Excelente - Las habitaciones, los baños , la cocina, la sala, el balcón, todo todo me gustó No hay nada que no me haya gustado todo estaba calidad
- Carlos (8/5): - Comfortable place, nice swimming pool. Staff needs to be trained ASAP . When I arrived to do the checkin 2 guys talking to each other instead of taking g care of the client. When I got my room the TV control didn't work and we informed it at the front desk telling us we need to wait x maintenance person, so weird, nobody went to che k that so at night 9:15 I had to very upset what happened, meaning the full day with NO TV. It's incredible that the issue was resolved in less than 5 min when one person change the remote.Seems funny but at the same time you can observe the inexperienced personnel in charge at that moment. Looks more than ARBMB than a hotel, never ask if we need the room to be cleaned or taking off the garbage, etc, etc.
- VILMA ALEJANDRA (9/5): -
- Txell (7/5): - Crec que està bé, però no es pot catalogar de 5 estrelles, ja que hi ha molts aspectes a millorar. Per a mi seria un hotel de 4 estrelles.
- Théotime (8/5): -
- Simona (6/5): Beautiful property, but not a 5-star hotel - Beautiful property. We stayed at this hotel in Punta Cana for three days, expecting a true 5-star experience, but unfortunately it fell far below that standard.
Upon arrival, we were assigned a room facing the road, advertised as soundproof. This was not the case at all—traffic noise was clearly audible, and early in the morning, construction work began at 7:30 a.m., making it impossible to rest. In a 5-star hotel, soundproofing should be effective and any potential disturbance—such as nearby construction—should either be communicated in advance or avoided entirely through proper room allocation. Additionally, the room was missing towels and the safe was not working. While the towels were delivered after about an hour, the safe remained unusable throughout the stay. Basic amenities should be fully functional and checked before guest arrival.
Breakfast was equally disappointing, with very limited options and served in a restaurant outside the hotel. At a 5-star level, guests expect a rich, varied breakfast offering, ideally on-site, with both buffet and à la carte options. Even more surprising, we were asked to pay an additional $3 just for a small amount of milk in the coffee—something that should unquestionably be included and never treated as an extra charge in a hotel of this category.
After raising our concerns, we were moved to another room. While it was quieter, it was again missing essential amenities: there was no hairdryer, and the safe was still not working. We only received the hairdryer at 9 PM on our last night, after requesting it multiple times over two days. In a true 5-star hotel, such requests are handled within minutes, not days.
Furthermore, the room was never cleaned during our stay. Daily housekeeping is a fundamental standard in any luxury hotel, often including even twice-daily service.
The checkout process was also extremely frustrating.
- Julieta (10/5): Excelente - La limpieza del apartamento, tranquilidad y ubicación
- Nathalie (5/5): Hôtel décevant et pas égal à un 5 étoiles comme annoncé - Chambre spacieuse et grand lit confortable Personnel désagréable - pas de petit déjeuner possible sur place - fenêtre abimée - mauvaise insonorisation - environnement très bruyant - pas d'article de toilette (pas de savon)
- Guest (7/5): -
- Raquel (9/5): Lugar bom, vale pelo custo beneficio - A acomodação vale pelo custo benefício. O lugar é bem organizado, tudo básico, porém confortável. Os funcionários foram muito atentos.
- Vicky (8/5): Modern apartment, but staff service can be improved. - Apartment is new and quite big. Good italian restaurant nearby and a supermarket. The place is a bit far from the beach, about a 10-minute taxi ride (600 DOP each way). The reception staff were slow, and I didn’t like that the price shown on Booking.com is not what you actually end up paying upon arrival, which I found very unusual given my extensive travel experience. Because of this the receptionist had to pretty much go through this process to every new customer that came in, hence why the service was slow. This happened also with another hotel in DR.
- JUAN (8/5): -
- Juli (8/5): Satisfactorio. - El departamento es bastante cómodo y agradable, está bastante equipado y tienen todo lo que necesitas para pasar una buena estadía. El check in es muy tarde.
- Ana Maria (9/5): Foi uma experiência muito agradável - Espaço amplo com móveis novos No 1o dia não tivemos água quente, o que foi resolvido no 2o dia e o telefone para comunicar com a recepção não funcionava.
- Murilo (10/5): - Tudo top. Achei que tinha escolhido com café da manhã pois usei o filtro de café da manhã no booking e quando cheguei lá, precisava pagar pelo café.
- Fior julieta (10/5): -
- Jéssica (8/5): Great facilities - Staff very friendly, huge bedrooms with all the facilities. Nice reception lobby. Swimming pool facilities were good as well. We stayed only one night but it was very good. Although the hotel and facilities were nice, it's not super close to the beach. It's around 20 minutes walking. It's not bad, however, the road to go to the beach is not nice, there are no lights, the road is very bad and it doesn't look safe. We had to take a taxi to go and get back from dinner. It's not related to the hotel, it should be government structure to improve the beach and place for tourists and locals.
- José Miguel (9/5): -
- FABIAN (9/5): - Apartamentos con mucho espacio, cómodos y bien dotados para cocinar y lavar la ropa. Nunca me colocaron toallas para la ducha, solo me dieron un par de toallas de piscina. Un detalle importante que deben mejorar.
- carlos (10/5): - Todo está nuevo
- Yannick (10/5): - Les différentes piscine
Le service client a la réception
Appartement très propre
Je recommande ce lieu
- Jonatas (10/5): -
- Graciela Beatriz (8/5): - Llegamos y el ingreso a la habitación fue complicado, el sistema de tarjeta de ingreso no es simple. El aire acondicionado no funcionaba, avisamos y vino un señor de mantenimiento que la verdad no sabía. Decía que funcionaba y se retiró, el aire no andaba y marcaba error. Al final pedimos cambio de habitación y ahí si estuvimos bien.
- Romario (10/5): - My stay at Reserva Real Punta Cana by Harper was absolutely amazing. The one-bedroom apartment exceeded my expectations it had such a modern, stylish feel that made it instantly comfortable and inviting. The kitchen was beautifully designed, fully equipped, and perfect whether you want to cook or just enjoy the space.
One of my favorite features was the lighting. It was truly perfect great for taking pictures and especially ideal for doing makeup, which made getting ready feel like a luxury experience.
The bedroom was incredibly comfortable, with a cozy, relaxing atmosphere that made it easy to unwind after a long day. On top of that, the service was top-tier. The staff was attentive, professional, and made sure everything was smooth throughout my stay.
I highly recommend staying here if you’re visiting Punta Cana, you won’t be disappointed. There was nothing to not like.
- Maria Fernanda (10/5): - Si, excelente los apartamentos totalmente equipados
Como se muestra en las fotos Todo
- Syria (8/5): -
- Micaela Sofía (1/5): Nefasto hotel harper, humo y peligro de vida - Nada, terrible desde la atención hasta las instalaciones. Decir que es un 5 estrellas es una estafa. Le pongo un 1 si hay que puntuar del 1 al 10 porque no está la opción de 0 Llegamos y parecía todo normal, había un leve olor a quemado pero, como las habitaciones tienen cocina, pensamor que era alguien que se le había quemado algo y por la ventilación venía el olor... apagamos las luces para irnos a dormir y MENOS MAL que se me ocurre ir a la heladera a buscar agua, porque ahí nos dimos cuenta que además de olor a quemado HABÍA HUMO. obviamente bajamos a la recepción en donde nos dijeron: jajaja si lo veo al de mantenimiento le aviso!!! Vigilen mientras que no se prenda fuego la habitación!!!
Pésima contestación pero de todas formas fuimos a la habitación a esperar al de mantenimiento, que no llegaba más y ya había pasado como media hora. Volvemos a la recepción para pedir que nos ayuden en algo y nos dicen que no nos pueden cambiar de habitación porque estaban llenos!!!! Textual nos dijeron: seguro ni es para tanto, abriendo las ventanas seguramente se puede dormir igual con el humo!!!
Al ver que no íbamos a ceder, nos cambian de habitación con la peor de las ondas y nos ponen en una nueva que tenía el techo que se caía a pedazos, las sábanas manchadas, el acolchado con manchas de lavandina y bichos por todos lados en las paredes. Imagínense como dormimos!! No se si era mejor dormir entre bichos o dormir con el humo y no despertarse nunca más.
Olvidé en la habitación del humo unas pertenencias (una crema corporal, una toalla y jamón y queso en la heladera), pero ustedes se creen que me dijeron algo por ese olvido? Encima de que te hacen enojar por querer que duermas igual en la habitación con humo, se quedan con tus pertenencias. Claramente tengo foto de todo menos del humo!!! Porque estábamos preocupadas por nuestras vidas dentro de esa habitación.
Es una burla hacia la gente decir que esto fue un 5 estrellas.
- Alicia (7/5): -
- Sascha (3/5): Auf den Bilder top, in der Realität Flop und KEINE Empfehlung - Das angrenzende italienische Restaurant war sehr lecker. Leider wurden wir vom Hotel selber sehr enttäuscht, insbesondere bezüglich Sauberkeit und Frühstück. Sauberkeit: Unser Zimmer hatte einen starken muffigen/modrigen Geschmack. Zudem war es absolut nicht sauber. Weiter wurde der Kühlschrank noch nicht einmal richtig ausgepackt, sowie die Aktivierungslaschen der Feuermelder wurden nicht aktiviert. Frühstück: Wir haben mit Frühstück gebucht und dies auch bezahlt im Wert von 40$. Vor Ort wurde uns dann mitgeteilt, dass wir bei dem sehr leckeren angrenzenden italienischen Restaurant pro Person nur ein Minigericht + 1 Getränk auswählen dürfen im Wert von Total ca. 20$. Wir haben also 40$ bezahlt und durften eine Auswahl von ca. 20$ machen. Da dies absolut nicht ausreichte, haben wir mehr bestellt und fast nochmals zusätzlich 40$ bezahlt. Heisst also, dass wir für 80$ für zwei Personen gefrühstückt haben. Trotz Kritik wurde uns nichts zurückerstattet.
- Cabrera (9/5): Estuve un solo día , pero Muy buena - Instalaciones , limpieza y pileta en el cuarto piso . Nada
- Laborie (8/5): -
- Chris (7/5): -
- Ana Maria (10/5): -
- PRISCILA (10/5): Excelente opção. - Lindo, novo e muito bem equipado.
- Domingo Santano (9/5): Muy bonito y muy espacioso - El apartamento es muy grande y está bien equipado .
- Wendy (9/5): -
- Wendy (9/5): - Personal muy atento, instalaciones limpias y bien mantenidas, tal como se muestra en las fotografías Tenían problemas con el abastecimiento de las toallas de baño, entonces hubo que solicitarlas varias veces.
- Carlos (8/5): Bom quarto, bom café da manhã e boa localização - Quarto amplo Tivemos problema na tv que não foi corrigido ao longo da estadia
- Mateo (10/5): - La recepción muy bonita limpia y agradable de estar, la habitación es súper cómoda, la vista genial, la piscina también, el personal muy atento volvería 10 veces más. Que el desayuno si no te fijaste al hacer la reserva te lo cobran aparte y también hay que dar un depósito de 100 usa que no lo dice en la descripción de la página, ósea que si tú no llamas al alojamiento pues ni te enteras de eso.
- Amanda (9/5): Great Stay, would return - The cleanliness, friendly staff, modern facilities, comfortable space On our last day there was an issue with the bathroom but the hotel gave us a new room complimentary
- Christina Tatiana (10/5): -
- MAURICIO (9/5): -
- M (8/5): -
- Gilles (9/5): La suite que nous avons eu était très confortable, très grande chambre, très grande cuisine, très grande salle de bain, - Tous Tous
- CESAR (10/5): Más de lo que esperaba - Instalaciones nuevas y espacios amplios. Una agrado haber estado en estas instalaciones Nada
- Marie (4/5): Enttäuschend - Poolbereich war ruhig und entspannend. Das Zimmer war relativ groß mit einer Küchenzeile. Ich schreibe wirklich selten Bewertungen, obwohl ich schon in Dutzenden Hotels weltweit übernachtet habe – aber dieses Hotel ist mir leider besonders negativ in Erinnerung geblieben.
Der Check-in war sehr langwierig und insgesamt wirkte das Personal wenig interessiert und wenig gastfreundlich. Hinzu kam eine deutliche Sprachbarriere: Die meisten Mitarbeitenden sprachen ausschließlich Spanisch, sodass die Kommunikation oft schwierig war. Ein einfaches „Hallo“ oder ein freundlicher Umgang waren leider eher die Ausnahme.
Unser Zimmer entsprach nicht der Beschreibung: Statt Balkon oder Terrasse lag es direkt an einer stark befahrenen Straße ohne Balkon mit nur kleinen Fenstern, was zu erheblichem Lärm – besonders nachts – führte.
Auch die Sauberkeit ließ stark zu wünschen übrig. Während unseres zweiwöchigen Aufenthalts wurde das Zimmer praktisch nicht gereinigt. Die Reinigungskräfte kamen nur einmal zufällig vorbei – und das auch nur, wenn man gerade im Zimmer war, da es nur einen einzigen Schlüssel gab. Es wurde lediglich das Bett gemacht, jedoch weder gewischt noch Bettwäsche gewechselt. Handtücher, Toilettenpapier oder Wasser wurden ebenfalls nicht erneuert.
Zusätzlich kam es zu einer unangenehmen Situation, als unser Zimmerschlüssel an der Rezeption zunächst nicht auffindbar war. Wir mussten etwa 30 Minuten warten, bis dieser wieder auftauchte.
Die Lage des Hotels war ebenfalls ungünstig: Aufgrund des Straßenlärms und fehlender Infrastruktur in der Umgebung war man ständig auf Taxi oder Uber angewiesen.
Der Poolbereich war zwar ruhig und wenig besucht – das war einer der wenigen positiven Punkte. Das Frühstück hingegen war enttäuschend: Statt Buffet gab es ein à-la-carte-Angebot in einem benachbarten Restaurant mit nur sechs kleinen Gerichten, von denen man nur eines wählen durfte. Die Portionen waren sehr klein. Zudem wurde für Kaffee mit Milch ein Aufpreis verlangt – wir zahlten letztlich 8 € extra für zwei Kaffees, was nicht nachvollziehbar war.
- Luis Miguel (1/5): - Terrible service at the front desk
- Daphne (10/5): -
- Anthony (10/5): -
- Cisneros (10/5): Una estancia fabulosa! - Está impecable, un ambiente acogedor y distinguido, las albercas fabulosas! Nuestro apartamento se quedó sin energía durante la noche y no regresó. Pero el personal actuó rápido y nos cambiaron a otro más grande.
- Denis (7/5): Buona struttura ma alcuni aspetti sono migliorabili - Lo staff è sempre gentile e disponibile, possibilità di parcheggio davanti l’hotel, vicinanza ad alcune belle spiagge (come Playa Bibijagua). Le camere sono molto ampie. L’hotel avrebbe un grande potenziale ma purtroppo alcuni aspetti sono trascurati e non permettono di dare un giudizio più alto. Sembra poco curato nonostante appaia recente. Le camere, per esempio, sono grandi e spaziose però la pulizia è migliorabile e diverse piccole manutenzioni andrebbero fatte e curate maggiormente: muri scrostati, lampadari senza copertura ma con solo la luce, porte che non chiudono bene e persiane non funzionanti. Sono piccole cose ma possono fare la differenza tra una valutazione “accettabile” e una “ottima”.
- Caroline (5/5): - emplacement et le prix le ménage des salles bains n’avaient pas été fait
aucune serviette non plus il a fallu courir après nos serviettes et nous avons désinfecté nous memes les toilettes et jeter les savons usagés laissé par ancien client 😣 chambre D 103 !
- Mayra (10/5): Excelente! - Todo es excelente No tengo quejas!
Excelente servicio
Excelente todo!
- Monika (6/5): - Gera vieta, kambario dydis. Patogios lovos, gavome gerą apartamentų vietą (į baseino pusę). Kambaryje pilna primėtyta juodų plaukų: salione ant sofos, vonios kambaryje, svetainėje ant grindų. Gavome itin purviną kambarį: vonios kambariuose veidrodžiai purvini, saliono stalas su senom dėmėm nenuvalytom, ant virtuvės stalviršio spalvotos riebalų dėmės. Grindys buvo kaip po statybų nusėtos dulkėmis ir vietomis lipniu purvu.
- Nolwenn (7/5): En el desayuno, te intentarán timar - La habitación es genial, grande, nuevo, limpio. Ninguna queja. El desayuno.
la experiencia con el desayuno en el restaurante Amalfi fue bastante decepcionante. En varias ocasiones intentaron cobrarnos extras por cosas que, según el propio desayuno incluido, deberían estar contempladas. Por ejemplo, un dia, nos dijeron que la leche del café no estaba incluida y que debíamos pagarla aparte, o que en el desayuno americano —que indica claramente que incluye huevo al gusto, proteína y pan o pancakes— la proteína debía pagarse como extra.
Esto no fue una confusión puntual, ya que ocurrió varias veces durante nuestra estancia. Comprobamos que intentaban cobrarnos suplementos por elementos que formaban parte del desayuno incluido, lo cual resulta bastante desagradable y genera desconfianza. Cada vez nos atendía un camarero y el discurso orientado siempre a timarnos, pero no coincidían en la manera de hacerlo. En las mesas de al lado, vimos que pasaba lo mismo.
Es una pena, porque el hotel en general está muy bien, pero la gestión del desayuno en el restaurante Amalfi debería revisarse para evitar este tipo de situaciones.
- Thais Facury (10/5): Nota 10 - Excelente construção, ambiente muito agradável, lindo e sossegado.
- Marlon (10/5): Estancia placentera - Muy ordenado y el personal siempre muy amable. Volvería sin dudarlo. Algunos apartamentos tienen mejores electrodomésticos que otros y por el mismo precio.
- Marjeta (9/5): -
- Laura (10/5): - The staff were all incredibly nice and helpful during my entire stay. The room was so clean, amazing bathroom. Access to all of the pools was great, never a shortage of places to relax.
- Caroline (7/5): - la cuisine et la grandeur des chambres couette de lit très salle
- Cristina (9/5): -
- Aida (10/5): -
- Ludivine (8/5): Hôtel bon rapport qualité prix - Un bel hôtel à Punta Cana, proche de diverses commodités
Une décoration raffinée et soignée
Une literie très confortable
Le personnel attentionné
De bons petits déjeuners Attention pour le petit déjeuner, ce n’est pas un buffet, c’est à la carte.. un seul choix possible, le reste en supplément..
- Jorge (10/5): -
- Brenda (1/5): It was the worst stay ever, afraid, bedbug I killed in bed I was sleeping and bathroom. - I took two pictures of bed bugs and reported it to management. I asked for a change in room, but I was told there was a difference in prices. I would have to contact booking.com. It was late, we were exhausted from traveling from states, airport issues of finding booked taxi service through booking.com also. We waited about an hour for ride. Hotel not close to place to eat. I was afraid for the area we were in. I liked nothing! My grandson had bedbug bites on our way to 7-day cruise. I took two pictures of bed bugs and reported it to management. I asked for a change in room, but I was told there was a difference in prices. I would have to contact booking.com. It was late, we were exhausted from traveling from states, airport issues of finding booked taxi service through booking.com also. We waited about an hour for ride. Hotel not close to place to eat. I was afraid for the area we were in. Reserva Real by Harper Hotel booking # 6078893039. Taxi booking # 313127564. Requested full refund for hotel and taxi. We itched from hotel with whelps.
- Elodie (9/5): Très bien - Tout sauf l’emplacement Le bruit côté rue
- Alexandre (10/5): Muito bom - Hotel super novo, apartamento grande, cama maravilhosa, chuveiro a gás muito bom e ar-condicionado central. Fica longe da praia, mas com restaurantes, cafeteria e supermercado próximos. Gostamos de tudo.
- Alexandru (7/5): -
- Monica (10/5): Volvería Siempre - Espectacular el apartamento, muy bonito
Súper cómodo, moderno y muy tranquilo Me gustó todo
- Irene (10/5): -
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