Premier Inn Edinburgh A7 - Dalkeith

Location: Melville Dykes Road,Dalkeith,Edinburgh,Midlothian, Edinburgh, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Kai Ho (8/5): - 房間整潔
• Wanderer61771583349 (10/5): Best stay - What a lovely stay, the staff were so friendly and helpful they made me feel at ease. Probably the best Premier Inn staff I’ve had the pleasure of dealing with They were having a refurbishment at the time, you could not tell work was going ok. The site manager for Novus was very nice and polite New rooms look amazing I’ll definitely stay again, very clean and stylish 10/10
• Balesy1974 (8/5): Premier Inn, Dalkeith - A business/work weekend away with the partner, we were both doing VIP/Green Room security at a couple of darts events in Scotland and based ourselves at The Premier Inn, Dalkeith, Edinburgh. A double bedroom booked, we had room 21 and a couple of unlimited breakfasts. Hotel was ok, a typical Premier Inn, customer service pleasant and helpful, room clean and comfortable albeit a tad chilly, the en-suite fine. Breakfast at the restaurant was good, give your name and room number and your unlimited breakfast is cooked to specification, all in all a steady good, happy enough to recommend.
• Spruce80 (8/5): Overall a very pleasant stay for one night and I would stay here again. - Room was clean and had everything I needed. It was also very quiet given that it was near a main road. Check-in and out was straightforward with no issues. Staff were polite and friendly. Breakfast was a bit limited in terms of choice and the space is quite small so it could get a bit crowded around the food when it was busy. Overall a very pleasant stay for one night and I would stay here again.
• Voyager15627950334 (6/5): Needs more work - Hotel scheduled for iminent refurb....it needs it. Blinking lights evident lots of areas. 1 key given which made transit in and out more difficult. Food OK but no better. Appears packaged for the limit menu scope currently. Single sheet toilet paper.....a bit like a motorway service station! Time to upgrade
• zoen472 (2/5): Take disinfectant wipes - The room was filthy. Cups not washed, door handles and skirting boards that hadn’t been cleaned in months and pubes in the bed.
• Getaway49014819417 (8/5): Great transport links into the City - I’ve stayed here a few times and it’s worth paying the extra from the plus rooms. They now charge for parking which used to be free but 4.50 for 24 hours is much cheaper than parking in the city. It’s a 9 min train journey into the city from right outside the door of the hotel, or you have a choice of the tram or bus. If you’re not bothered about a view I would definitely stay here for a city break.
• Passport650834 (8/5): A lovely friendly and clean hotel - A lovely friendly hotel, staff are helpful and the hotel and room were clean. Could have done with more tea and sugar in the room and some biscuits.
• Allanh601 (10/5): Ideal standard for the price and location - Fresh looking hotel. Good standard. Room was clean warm. Bed was comfortable. Tea & coffee supplied. Bathroom clean and fresh. Friendly staff welcome you. Checking in can be at the screen or at the reception desk. Never ate at the hotel this time but the Costa is attached.
• Roving13193179966 (10/5): Well done Sandra, at Edinburgh Park Premier Inn - My wife and I have just returned from two 1-night stays at this hotel and found it brilliant. We've stayed a few times at the Edinburgh Premier Inn Hub hotel at Haymarket, which was great, but we fancied a little more room this time, so opted for Edinburgh Park P.I. I had made a bit of a mix-up with regards my two bookings, but Sandra, on reception, sorted everything out and was most helpful. We saw her again when we returned for our second visit and she even remembered our names. She is a credit to the Premier Inn brand. The hotel is easy to get to .. bus, train and tram stops are all nearby (less than 50m) and there's even a large retail park less than 100m away. We shall certainly return to this hotel in the future
• mikwizzy (4/5): No reason to go back - Used to use Premier Inn a lot but haven't for a while Needed and overnight stay. On the positive, room was a reasonable size, clean, bright, warm Staff were friendly But ... extra charge for parking - this isn't a city centre hotel Were told that restaurant was fully booked at our preferred time - it wasn't TV was very difficult to control - not sure if this was the handset or the TV "Hot" water was lukewarm Old fashioned shower over bath - needs updating for safety Meal menu was very poor - very limited choices especially for veggies. Bowl of nachos to share were lukewarm; slopped over with a minimal salsa, overloaded with jalapenos Disappointed and will book elsewhere next time
• Henri98203 (10/5): Great stay near Edinburgh airport - Premier Inn Edinburgh Park is just minutes from the Edinburgh airport, and I had a very early morning flight out. Turns out it was easy to get into town on the train (15 min.) and tram, both of which are right next to the hotel. Room was super clean, well serviced. Had everything I needed. Hotel and bar was hopping in the evening. Staff was friendly. Mini fridge was a nice touch, super market (Aldi) is across the street. It was a great stay.
• Halcombe7 (10/5): Ideal location for me - Location was ideal for me, just across the road from Edinburgh Park railway station. This was my first visit to a Premier Inn in years and I was unfamiliar with the QR check-in process. However, two members of staff offered to help immediately and made the process very simple. I'll know next time! My room was on the ground floor facing the car park, but very quiet. Room temperature was controllable easily. The en suite facilities were good, with a large shower. The bed was comfortable and the pillow ideal for me. Check-out was as easy as it gets, just dropping the room card in a box. I'd definitely use this hotel again.
• DGG1988 (2/5): Poor Sleep - Was going well until 21:30 when upstairs came into their room. On and off all night stamping on the floor. Have no idea why grown adults would spend hours jumping and stamping! Finally stopped at about 0400. In the night I went to reception twice to complain but they could do nothing as they have to witness it. Spoke to manager in the morning and advised to speak to guest services on the phone as they can’t deal with complaints in house anymore. Luckily guest services apologised and offered a full refund. Would never stay here again. Breakfast not great either compared to other Premier Inn ones we have had.
• Flyer53120237071 (6/5): Dalkieth premiere inn good and bad. - The hotel facilities were fine and reasonably priced for a fairly good bedroom, however the bar is appalling, i paid £4.90 for a 330ml bottle of beer, (never again) and the evening food although palatable was short on chips, i got about 8 chips, not really a portion.
• Trip801785 (2/5): Absolutely awful. - The quick check in machine doesn't work. Book a table for dinner only to be told it will actually not be available, in my mind im fine with that, a few refreshments eases the pain . . . . Nope, pretty much ignored by the bar staff and actually took another guest to say that i was next. I enjoy Premier Inn hospitality generally which is why i use the Premier Inn at Edinburgh Park. Currently wandering across the rail line to enjoy KFC. Pretty sure they will feed me on time.
• jandgstephenson (6/5): You need more staff in the restaurant and a shef that can cook - Nothing the two day was a total disaster from the time we when for the evening meal on the Friday to the breakfast on the Sunday. We will start with the check-in which was good then we went for hour evening meal which costs £10.99 each the chicken was not very hot and the pasta was about £3 worth the waiter was run off his feet. Saturday morning breakfast one waiter on his own not a good idea. Sunday morning breakfast one young lady on her own no bread no plates no hot water. The breakfast itself was not cooked properly the ashbrouns inedible pork sausages not cooked a lot of trouble in the restaurant. Breakfast was £10.99 each the chef has no idea what he or she was doing. More staff needed as soon as possible. HOPE I GET A REPLY FROM PREMIER INN
• camille (8/5): Pratique et confortable - Parking parfait, réception ouverte 24h-24h, chambre plutôt confortable, propre, petit déjeuner parfait avec du chaud et du froid. Un accueil chaleureux surtout au petit déjeuner qu'on prend dans un autre bâtiment. Bon rapport qualité prix
• Rosedust2013 (8/5): Would recommend - I stayed the night recently when I was travelling by plane the next day. Easy to get to from Edinburgh airport and not too far from city centre. The room was fine. I was a bit apprehensive about the window not opening and relying on air con but it did seem to work. The bathroom was clean, everything seemed new. I left something behind in the room and while it took a bit of investigating to find an email I did eventually find one, they were helpful and they kindly posted my item to me in a prepaid envelope.
• twistedsister61 (2/5): The worst Premier Inn we've stayed in. Not recommended - We've used Premier Inn many times over the years, for single night visits, because we've previously enjoyed a clean comfortable room and they're convenient. Dalkeith was absolutely the worst Premier Inn we've stayed in. The bathroom was dirty - hairball in the plug hole of the bath, hair in the basin, dirty hand marks on the door frame, mildew around the bath and pipes. Rotting skirtings. The on-site catering establishment has such poor reviews, we had to go to the nearest town for breakfast and dinner. It wasn't at all appealing.
• faisalbX8631ST (2/5): Disappointing - Below standard experience so far. Rooms are ok but not great . Staff to check in was friendly and welcoming but restaurant was not impressive at all with only one member of staff and everything available in minimal quantity for breakfast . The worst is no availability of phone signals , internet provided free doesn’t do even basic browsing . I am currently staying in the place with my kids and they are causing a lot of stress as their iPads have no usable internet . I checked with reception only to be told that I can get ultimate internet to do basic things with 5£ per day for one device only so with my family I need to pay 80£ for 4 days for basic internet . This place has no phone signals . I believe this is blackmailing and I have refused to buy internet . I will make sure whoever I know doesn’t book into this place
• laurenwU9040EP (4/5): Basic hotel and poor customer service - Overall basic communal areas and needs an update. The room is very basic and well worn. Breakfast cost £23.98 for 2 people for breakfast with very limited and poor quality options. I asked if they had any other options other than instant decaff coffee. The staff member was very rude and defensive then proceeded to talk about my question to other staff members in a unpleasant way when i walked away to get juice. The whole breakfast experience was very uncomfortable and underwhelming. I spoke to the staff on the reception, to which she only offered to speak to the staff member. I had to push to get a refund as i felt very uncomfortable, and treated poorly by the staff members at breakfast. The location is great for getting into Edinburgh on the train or tram. I would not recommend the hotel other than a place to sleep. There's great places to eat and drink close by.
• KAZIBEAR (8/5): Excellent customer service - Stayed for a couple of nights for business. Room clean, breakfast and service was fab. WiFi connection was poor however staff helped us to connect in another area. Customer service from the wonderful Leigh was outstanding. Friendly and very helpful with additional wee touches for myself and my colleague to make our stay the best.
• Dreamer822462 (8/5): Great hotel - Great hotel great staff great location, I only had i little problem with the shower drain as it was blocked and the water overflowed onto the carpet but the staff fixed the problem within an hour with lots of apologies witch was appreciated but no need , with be going back again and again .
• Rantinrover (6/5): Overnight stay pre-flight - We stayed here the evening in advance of an early morning flight from Edinburgh Airport (it’s a 4 mile, 10 minute drive). We were able to check-in our hold luggage at the airport using Jet2’s Twilight Drop Off service before checking-in at the hotel. They have a large car park, managed by a third-party presumably to avoid non-residents utilising it to park and travel on the nearby tram, but in any case a charge applies. We had booked months in advance and had been notified by email that the parking charge had increased in the interim period however we could obtain the old rate by asking a member of staff. With this in mind we by-passed the automated check-in machines and rang a bell at reception for attention. A member of staff quickly attended to the check-in process and although not sure about our parking query he said he would deal with it. The normal charge appears to be £4.50 for up to 24 hours. We were only at the hotel for 9 hours, between 7pm and 4.15am the following morning so were pleased to subsequently discover that the charge was officially waived altogether. We booked a Premier Plus Double Room for £143, to which we added a Meal Deal costing £57.98. This consisted of Dinner for two (£14 each), plus a drink (£3 each) and breakfast (£11.99 each). Needless to say, with our very early departure, we were unable to make use of the breakfast element! Despite the in-house “Thyme” restaurant hardly looking at capacity, the first time we could reserve a table for dinner was 8pm. We therefore dumped our bags and returned to the bar for a pre-dinner drink. With hindsight we should have booked the meal time in advance days before however we were unsure how things were going to work out at the airport so had to accept dining later than was ideal. The bar and restaurant area are modern and comfortable. The menu is typical pub grub. Our Bombay Sapphire Gin & Tonic (£7.15) and a 175ml glass of white wine (£5.35) are probably typically priced for the outskirts of Edinburgh - a 250ml glass of wine post-dinner was £10.05. We both ordered Crispy Chicken Goujons served with BBQ sauce as starters (normally £6.79 each); followed by mains of Beer-Battered Fish & Chips, served with garden peas and tartare sauce (normally £14.89); and The Smokey Big Stack - two steak burgers with cheese, lettuce, red onions, gherkin, onion rings, BBQ sauce and fries (normally £15.19). We added a glass of white wine each per the meal deal. The meal deal comparison price-wise was a saving of around £20 - almost enough to cover our “lost” breakfast! The food was good - the goujons had tender chicken, the fish was lightly battered and tasty and my wife enjoyed the burgers. Perhaps our opinion was slightly tinted by the fact that we had reached the stage of being hungry but it seemed decent enough and was served hot. The servers too were pleasant. There were enough guests around to create a pleasant, peaceful ambiance but I’m sure if they had staffing levels in the kitchen and/or restaurant at higher levels, they had the space for more guests to dine earlier. We retired to our room for our brief stay with the mobile phone alarms set for 3.30am! The Premier Plus rooms are a bit more upmarket looking than the standard ones, with a few perks. In this case we were pleasantly surprised that the room (301) had a walk-in shower rather than one over the bath. A bonus for my wife who finds clambering over the bath difficult due to a dodgy knee. It had a standard and rainfall shower setting with good water pressure. The toiletries in wall dispensers were also better than average. The bed was disappointing as it was not as comfortable as the usual Premier Inn mattress which was a surprise. Perhaps it needed replacing? Previously we have considered buying the Silentnight mattress they use as it has provided a good sleep. It also seemed to be quite small, again not a usual issue. We were never going to get a great nights sleep with a plane to catch in the morning but it was a long night! Other facilities included a coffee machine, a fridge with bottled water, wall mounted TV, iron & board, armchair & footstool, desk chair, padded bench and wall art. There was plenty of storage space for a short stay. The air conditioning was effective however my wife wanted it turned off when we went to bed and consequently the room was too warm overnight not helping with the issue of sleeping. Our room overlooked the car park at the rear of the building so there was no disturbance from the nearby railway or trams. In the morning it was a short drive to the security car park at the airport and at that time the road to get there was quiet, albeit the approach road to the terminal was congested! We will likely stay again at the hotel on visits to Edinburgh and hope for a better mattress next time.
• vicmT6257VA (6/5): Don't bother with the self Check-in screens! - The self check-in desks are a farce! On our first visit we were encouraged by a member of staff to use the screens and after numerous attempts it didn't work (the staff member hovered over us to make sure we were doing it right! and couldn't understand why it hadn't worked) and the screen eventually displayed the message "out of order" and we had to check-in at the Reception Desk! On our second visit of the month we decided to give it another try! We also used it to book a Meal Deal - bad idea! The key card didn't work at our room so we had to go to Reception to get it sorted. The check-in screens do not advise you about the availability of tables for dinner when you book & pay. So we ended up dining at 9pm (after a very long day of travellling), and quite a number of items on the menu were not available! Also, new dishes advertised in and around the restaurant were not yet available! If you want an evening meal at the hotel it is still best to book with staff at the Reception desk, at least they can let you know what slots are available! Also, I would recommend checking-in with them too....less hassle and will save you some time!
• colindP2041HL (10/5): Great night's stay - Great location with easy access to M5. Lots of free parking. Friendly welcome. Great sized room. Really good night's sleep. Good breakfast in the morning with regular restocking of food and drink. Quiet. Would recommend and stay there again,👍
• Mobile35220 (4/5): Not an Airport hotel - 20mins on the tram , limited availability to eat, book restaurant well in advance - Hotel is not an airport hotel, be prepared to travel another 20mins on the tram , not within walking distance with luggage. No places to sit down to eat a meal, the hotel has a restaurant however needs to be booked well in advance to be guaranteed a suitable time in the evening to eat, staff response when you cant get a space in their restaurant and being expected to wait 1 & 1/2 hours before a table is available, is you can go to Tesco or KFC for takeaway food, which might suit some people or travel back on the tram to the Gyle centre or Edinburgh to eat. Not good when you are only able to check in from 3pm onwards. The room was clean .
• lindasL8674IY (4/5): Do not book - Room had a pungent smell of damp , dust and black condensation / damp on corner of the wall Rubbish found under bed Noisy part of the hotel ( Lower floor) the Manager was extremely busy to listen to my concerns and handed me a customer relations card to complain
• grahamalison7 (4/5): Could be better staff good - Carpet filthy, bed good, food could have been better, We're not told when booking that although having meal deal some food and drinks cost extra this is not good for people on a budget
• BLH613 (4/5): Front desk team at check in very rude and lacking hospitality, room just ok, dirty chair and intermittent air con - We recently spent two nights at this hotel but would not stay here again. We arrived at 2:40 pm after several hours of driving, a little earlier than the navigation in our car had estimated, fully understanding check in was not until 3. We thought that perhaps we could drop our bags with the front desk and perhaps get a cold drink at the attached coffee shop before check in. We then planned to leave to return our car to the airport rental area before taking the tram into the city for dinner. Instead, we were greeted by a very rude and condescending front desk team member who told us we could get a beverage but would need to pay for parking for 24 hours, even though we told him we were not leaving our rental car at the hotel but were going to return it at the airport immediately after checking in and dropping our bags. He insisted we would have to pay to park for the less than 20 minute stop, not the least bit hospitable in my opinion and very off-putting. Rather than pay for an unnecessary overnight parking permit, we left, parked in a nearby lay by for 15 minutes and then returned to the front desk. On our return there was a line to check in and we waited almost 20 minutes before another equally rude staff member steered us to a digital check in area. Almost an hour after we initially arrived at the hotel we finally got a key, dropped our bags and left to return our car to the airport before taking the tram into the city. After our dinner and exploration in the city we returned to our room and had the chance to actually see the quality of the room. Though the rest of the room was relatively clean, the armchair was disgusting with stains on the cushion as if someone had wet themselves. I’m not sure how housekeeping could miss that. It would have been better to have no chair than one that looked as this one did. The bed itself was comfortable but it was very warm sleeping overnight as the air conditioning would turn off for no apparent reason and I had to keep pressing the on/off button to restart it in the night. We did not have the meal plan but did have dinner in the hotel restaurant on our second night, which was very nice with very pleasant team members and good food. However, if you don’t purchase breakfast at the hotel, the coffee shop in the lobby area is the only other option for morning beverages but they don’t open until 8 am (allegedly). Sadly it is not a good option. We stopped in on our first morning and were served by a team member who was too busy chatting with her coworker to pay much attention to customers and on the second morning, a Saturday, they had still not opened by the time we checked out at 8:40. All in all, not a great experience and I’d not stay here again, but it is convenient for tram access to the city and airport.
• A6658EPjos (4/5): Wouldn't recommend off my experience - No one at reception when we arrived. Not overly friendly when they came. Room was dusty. Obviously Not hoovered. Reception said they only get hoovered when deep cleaned.... shouldn't we have a deep cleaned room on every visit.. I wouldnt think a hoovered qas standard in a clean.. they said they use a robot.. ive ine at home. They sweep. Dont suck.. but in the morning when staff doing changeovers i saw no hoovers. No robots. Just a floor scraper mop thing. the rooms arnt exactly cheap.. I expected hoovered room. Dusted. Bare minimum. I Didn't take my socks off to walk on the carpet. booked a family room for myself and my 6yo son.. only the double bed made up. Not the single. No bedding. Only one set of towels provided. Dispite 2 people booked into room. Regardless of age.. 2 people. Was too late to sort once in the shower. Heater didn't work. Breakfast was fine. No tomatoes.. apparently tom didn't want to play that day.. is what cheff said. The pup next door was Standard. Warm food.. not hot, overpriced. £17 for belly pork on mash with a couple carrots. But Filled a gap. Was a 45 minute wait on food. We waited 45 mins and came back to be told the same, 45 min wait for food. Staff in the pub lovely.
• stevenp94 (10/5): Great Premier Inn in Gloucester. - Another great stay at a Premier inn. We stayed here for 1 night as a half way break on our trip to Cornwall. Clean, comfortable room and a great full breakfast!. Tasty food provided by the team. Thank you Craig, Amelia and Chloe, hard working friendly staff. We will be making a return visit.
• sharon0901 (10/5): Good vibes - The hotel is spacious, clean and a very comfortable bed and pillows. The food was good, great value for money and tasted delicious. Service was fine as well.
• L9804ETtomb (10/5): Fabulous ! - Honestly the best premier inn in Edinburgh- the staff are lovely - the food was fantastic. Great easy check in on the automated machines. I stay here often & everyone is always brilliant . Thanks team Edinburgh see you next time I’m here.
• LightPacker597840 (6/5): Great nights sleep but bathtub a slip and fall hazard - Bed super comfortable, quiet accommodations and good parking. Tub/ shower combination in bath and tub way too high insufficient grab bar very difficult to get in to and very slick, a slipping hazard for sure. Felt unsafe using it.
• Smokey270 (4/5): Run Down poor food selections and standard - Well No sure what to make of this place usually Premier Inns have a standard and why I usually book them Not here ! Guy at check in couldn’t be bothered when I arrived no mention breakfast times or anything He mumbled that the restaurant opened at 6pm Room was ok if tired a bit but clean enough with smallest TV I’ve ever seen in a hotel The meal selection is as much reduced menu and again same guy that was at reception delivered my soggy fish and chips No draught beers or draft coke etc The place was soul less After delivering the good no peas or salads as garnish he retired to behind the bar to carry on his phone Breakfast was equally as poor bacon undercooked and hash brown soggy No coffee machine available only flasks hot water Check out no one asked about stay Premier either get a grip of this place or close it
• Jemma5555 (4/5): Awful - We have stayed in many Premier Inn hotels over the years and we have always enjoyed our stay. This establishment however was just awful. The shower wasn't connected to the bath connection so water flooded everywhere. Hardly any water actually came out of the shower head. The toilet seat was hanging off. The air con was so loud we had to switch it off while in the room as you couldn't hear each other speak. The window ledge and frame were full of dead flies and very sticky. The TV wouldn't switch on. We didn't get into to the room until after 8pm to find out the problems and by that time, we couldn't be bothered with the hassle of asking the 1 member of staff to help. It's put me off staying in a Premier Inn in the future.
• normamE9568NT (10/5): My stay at Gloucester premiere inn. - Me and my wonderful sister stayed at this hotel for two nights The staff were very pleasant to us and gave 100% service The breakfast was lovely, with many options My sister has allergies the staff were very attentive to my sisters needs As all her plates and cutlery was washed and handed to her separately I would visit again Thank you
• O8597PZjohnb (2/5): Bed and cleanliness - Got in room and there were unclean pillows. Also bed had not been made properly and quilt was inside out.Window would not open . Got moved to another room which was better but again dirty.Dont think whoever cleans these room know how to use a cloth and Polish as there were areas that had clearly not been dusted or polished for weeks.
• Molmo35 (10/5): Brilliant premier inn - Have stayed at this premier inn twice for a sports competition for our son. The staff are so lovely and friendly. The pub next door is fine for a family dinner. The hotel is really lovely and quiet and we slept well both times. Best bit is breakfast. We are always there early doors and the food it hot and fresh with a lovely chef who'll happily cook poached eggs.
• paulgN9859EH (10/5): Best breakfast for a long time and I use Premier Inns across the country frequently - Clean and tidy bedroom, as expected. The breakfast has particularly impressed, the best PI breakfast for a long time. All crockery and cutlery spotless. Craig, the chef, has laid on a brilliant breakfast. Can’t fault his efforts.
• Maritza (8/5): - This hotel was so far from the train station. There was a lot of construction going on, and maybe if this had not happened, we could have had a better chance of taking the bus to the city. There are no restaurants close by.
• jackyb830 (6/5): poor dining experience - not the fault of Premier Inn - The restaurant next door is not affiliated with the Premier Inn, hence they felt free to be rude and obnoxious when we went there for an evening meal. We were told they had no tables left, despite the place being empty. After grumbling at them, the manager found us a table, and we had a nice meal there. By the time we left, the tables were still all empty, so why did they not wish to serve us? Have they had a falling out with the Premier Inn? It would appear so, because breakfast was served in the Premier Inn itself, in a tiny cramped red-hot room which was not big enough to accommodate everybody. None of this is the fault of the staff at the Premier Inn itself, and they worked hard and were polite and courteous, and the poor dining set-up was not their fault. Beware if you think you will get the usual mealtime service at this branch though. You won't.
• maredd2023 (6/5): An OK hotel with kind staff at front of house. - Staff were lovely, very friendly, but overall cleanliness of room was not great. Everything smelled very stale and damp, and bedding felt damp when arrived. After opening the window and turning some heating on, things got better, but the bathroom could’ve done with further cleaning, removing hair that was all over the sink and bath. The price was very high considering the condition of the room.
• davidjones533 (4/5): Fire alarms in the night - Two fire false alarms in four nights. If you enjoy being woken up in the middle of the night and having to wait around the car park then this is the hotel for you, if you enjoy sleep then stay elsewhere.
• D3087GYstevee (2/5): - Stayed at the Premier Inn Gloucester Barnwood for 4 nights. On two of the nights the fire alarm went off in the middle of the night and the hotel had to be evacuated on both occasions. We were told someone having a shower and leaving the door open in the bathroom was to blame. I had peace of mind of the "premier inn" good nights sleep refund guarantee. I called them and explained what happened and they said it was not covered !!. Unbelievable. How can a shower set off a fire alarm !!!
• jacquelinehB834MB (10/5): Great night stay - From the moment we arrived, we were made to feel welcome, the lady on reception was very friendly and provided all information we needed, this was our first time staying at a Premier Inn hotel, so wasn't sure what to expect from the hotel or the room, we had a family room on the ground floor, i can honestly say we were impressed with it, the room was spacious and very clean, the beds were very comfortable and we all had an excellent night sleep, we had booked breakfast for the next morning and again we were very impressed, the food was delicious with plenty of choice, the gentleman cooking it behind the counter was efficient and kept everything topped up, the young lady in the dining room also very efficient and took care of everything else with ease, both were friendly and professional.
• 365simm (6/5): Disappointing for money - Terrible mould on top of the shower head which was causing the water to run down off the top and straight out the bath. Awlful looking crack repair on bathroom wall. Bedside table/stall broken and had ring marks on the top. Table had sticky marks on it bed sheets where ripped and the top of the AC unit and filter look like its never been cleaned. Paid £152 due to you raising the price due to RIAT being on at Fairford thats £50 increase on a normal Saturday Rate
• Marazzi87 (4/5): - The rooms are up to the normal standard but both the hotel and restaurant are badly under-staffed with resultant service problems. The same guy checked us in at the hotel, opened up the restaurant, seated customers, took their food orders, ran the bar, served the food, cleaned the tables, and took the money. It's not his fault - he told us he was taken on as a receptionist! There were just 2 people on duty to cover all these different roles across 2 buildings separated by a big car park. Clearly management have a lot to answer for here. The menu is a slimmed down version of what other Premier Inns have to offer and the bar has no draught beer taps. Everything on offer is the absolute minimum, and unfortunately the staff get all the criticism where the real problems lie with management.
• elizabethfK8014KU (10/5): Great place to stay - Comfortable, spacious and clean rooms. Air conditioning very much appreciated and the curtains made the room very dark. Lovely breakfast including vegan options. Staff very friendly.
• Taffy199 (2/5): Worst premier inn I’ve stayed at. - Where to start. We were not informed that the attached bar restaurant was being renovated until the day we arrived. Went in for food (limited menu) and was given a microwave chicken curry. The rice was still clumped together and it wasn’t hot. The hotel itself was hot due to no air conditioning which we were informed had been broken for a few days and there was no sign of being fixed anytime soon. ( A fan was offered ). This during Scotlands only heatwave. We asked for the room to be given a clean after cpl of days which they did half a job,yes bed was made and towels changed. But not taking dirty cups away, but leaving clean cups next to them ?? Overall not worth the money. Uncomfortable nights sleep.
• Ra88sh (2/5): Would not recommend - Paid for early check in, arrived 12 room not ready, took till 12.40 . Very rude receptionists, not helpful at all. Breakfast had to ask for juices to be refilled, half the pasties had run out. Then as we were going out, asked for room to be cleaned, Reception said need to request it !! Thats what i was doing. Then the chef pipes up & booked breakfast or the mess will happen again. I paid in advance for breakfast. Nor once did anyone mention this. Then go back to room, only towels changed & bin done. Sadly staff were not very welcoming. Would not recommend
• Amber (10/5): Nice quiet place - We loved our one night stay here. I was worried because I didn’t realize there was no lift on the property, but the staff was very helpful in getting us to our room.
• Twistedvonsoul (10/5): June2025 good hotel - Nice hotel, everything you expect from premier. Parking, comfy bed,air con, breakfast was good. Bathrooms could be better but are servicable.
• D5925SLrobm (10/5): This Premier Inn delivered the brand’s reliable comfort - This Premier Inn delivered the brand’s reliable comfort even if the immediate surroundings were not the most appealing. The room was pristine, the mattress exceptionally supportive, and everything felt fresh and well maintained. Both the hotel team and the adjoining pub staff were attentive and friendly; I only stopped for a drink in the pub yet still received prompt service. Overall, an inviting stay where room quality and hospitality outweighed the less inspiring location.
• 794nikb (2/5): Terrible - Horrible old hotel in the middle on nowhere with poor dining facility. Nothing near by so stuck using their horrible restaurant. £200 a night, for what shoudl not have cost more than £50 - never again will I stay at a Premier
• P116XMjaned (10/5): 10/10 - great place to stay - We had a great stay at Premier Inn Dalkeith! Our room was clean, comfortable and spacious. Having 2 children that's definitely what we need. The team here are so friendly, nothing was too much trouble for them. Breakfast was a hit! Help yourself to continental and the cooked breakfast is cooked fresh from the kitchen. Absolutely perfect for us. We will be back! Thank you so much to Angie and the team for a great stay.
• christinehR2819RV (10/5): A lovely 2 night stay. - Travelled from Troon to Dalkeith and didn’t arrived until gone 6.00pm, and quite tired. Our Premier Plus room was on the second floor and no lift. However Aiden who was on reception helped us with our case as we don’t travel light when away. Thank you Aiden. Our room was well equipped, spacious and airey. We had paid for breakfast and Angie was over the car park in the Esk. Not a buffet but cooked to order, and very good. Stayed for 2 nights. On booking out Angie was on reception. It appeared she was the manager, and the way she worked I can understand why. Lovely stay, thank you Angie and the team. .
• 218anthonyl (4/5): Delkieth - On site pub closed so had to travel to eat , breakfast was cold so only ate once out the 3 mornings we paid for . Rooms not cleaned while we were there 3 days . Wifi poor .only told resturant was being refurbed not the whole pub being closed so we had to travel and eat out.not good
• amandashaunt (2/5): Worse premire inn we have stayed at - Don't bother the food was absolutely terrible and the noise of other guests woke us up during the night and early hours of the morning. We had to inform reception So expensive to stay too Some staff were helpful Rooms were clean and wheelchair accessible
• richardhB8316YJ (2/5): Shocking hotel - Hotel is just about OK, restaurant is absolutely shocking. My suggestion is avoid this Premier in and book elsewhere! Bar/restaurant staff were rubbish and as for the menu, well let's not start on that as it was absolutely horrendous, Premier Inn, you should be ashamed of this establishment!!

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