Premier Inn Inverness West

Location: Glenurquhart Road,Inverness,Scotland, Inverness, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• markscone (2/5): Don’t go here - Don’t go, worst hotel we’ve stayed in staff went out of their way to be rude and unhelpful, we ate in restaurant and wouldn’t recommend that either food awful and line it had been reheated and tasteless. Couldn’t pour a Guinness (3attempts) noisy room from a pump somewhere that intermittently cut in out, air con that doesn’t work, not great when you can’t open window, noise from other rooms , poor decoration( peeling paint, stained &dirty carpets) Really felt we were an inconvenience to any of the staff we had to deal with.
• 5weestars (10/5): One night stopover. Fantastic, friendly staff. - All staff were lovely, polite and friendly. The receptionist, Demi, really stood out though. Nothing was too much trouble and she went out of her way to make sure we had everything we needed.
• F193XZjimt (10/5): wonderful hotel - Great hotel, very clean staff are so friendly they couldnt do enough for us. We were there for a funeral which was very sad, but the staff made it all a little easier. central location with lots of parking
• fruitscones (4/5): Do not recommend - Really disappointed with my stay this time. The location is good, the staff that I came across were friendly, helpful and professional but the hotel itself is in dire need of a proper deep clean - all carpets were dirty, the skirting and ledges dusty, and a dropped disposable ear plug lay outside tbe staff toilet for my whole 5 day stay. The fitting in rooms were dirty, there was rubbish behind the bin from previous occupant, the soap dispenser bottle was dirty, there was a public hair from previous occupant on the skirting in the bathroom, the plug holes were absolutely disgusting. I asked for my room to be cleaned once during my stay but all that happened was my bin was emptied and towels replaced meaning the bathroom wasn't cleaned, the surfaces weren't wiped, the sheets weren't changed, the mugs weren't replaced with clean ones...overall very disappointing and I won't stay again or recommend it to anyone else. Speaking to fellow guests they very much felt the same.
• E9395VWpaulw (10/5): Premier room fabulous - Booked the premier room, couldn't fault it, the room was very large loved the arm chair and stool, bathroom was great check in very easy and the food in the restaurant was very reasonable and tasty.
• sakaowto (8/5): Pleasant stay - We stayed here for a couple of nights at the end of October and had a nice stay. I felt for the staff that were on though, as one young lady was on the reception desk one minute, next minute welcoming us into breakfast, then clearing tables, topping up the coffee machine etc., etc. She really impressed me with her work ethic and I actually called her Wonder Woman! The breakfast was very good and filling. In our room, the bed was very comfortable, and the bathroom was fairly good. Downstairs, however, it looked like an area close to the reception area (the door near to the lift) had a recent water leak and the carpet was damp and unfortunately there was a foisty smell that lingered in the corridor, but all in all a pleasant stay.
• sydneygT2364XJ (10/5): Fab - Beautiful hotel, loads of parking, nice staff, central location, you always know what you're getting with Premier Inn.
• Alisonthomason64 (10/5): Would happily stay again - Overall a good experience. Sadly in the accommodation area nearest to reception there was still a smell of damp and a nasty stain on a small area of carpet which I understand is from a recent roof leak. It would be good if the patch of carpet could have been replaced and maybe some fresh air into the corridor would help with the musty smell. However the room was comfortable, the food good and the staff excellent. We would not hesitate to stay here again.
• ScotlandWeelass (4/5): good hotel ruined by staff (or lack of) - this was a return visit, but we opted for the new(ish) upgraded room. This was fine, but things did not work. It took ages to get any hotwater in the tap on the sink. The vanity unit light had a mind of its own and switched itself on and off at random when we were in the room with electric on. Shamefully, the hairdryer was broken and rattled - when I tried to swich it on, it filled the room with acrid burning smell (surprised the smoke alarm didn't go of - it was that bad. Of course this place is so short staffed that trying to find a person, to even tell them we wanted our room cleaned was a mammoth task and we had to give u! Check-in despite having checked in on the app was a joke - chap on reception just looked at us as if we were aliens, no smile or anything! the other lady was on the phone to a client and we had to wait whilst a queue got bigger behind us. Telling them I was a shareholder when we did eventually get checked in, was met with writing my number on a small post-it note, which then was lost, and having an argument every morning with different people managing breakfast was bad - especially the last lady on Saturday, who had clearly never seen the card before and scrutinised it forever. Breakfast on the Saturday was a disaster - no hot food, so we had to wait, it was better earlier in the week, but again the pastries bread etc ran out and were never replaced. We never saw any fruit juices at all! Ever! the towels are rationed too!
• Mofirth (8/5): Was ok - Nice room and bed for evening . However it is starting to look tired and felt in a bit of disarray . Was ok for the price but would not be willing to pay a higher end premier inn cost . Staff looked tired and fed up. Would not recommend eating in tne brewers Fayre next door. Very tired looking and manager looked unkempt and was not over friendly .
• RClarke100 (4/5): This has to be one of the worst Premier Inns i've stayed at - I do love a Premier Inn but unfortunately this one in Inverness - I wouldn't come back to, sadly. Receptionist was very nice and welcoming when me and my colleagues checked in at 1am and the car park is a decent size for any vehicles looking to park. My room was on the ground floor and as soon as I entered the hallway all I could smell was cigarette smoke which was very unpleasant. The room was large and spacious. Bed was comfy and pillows were soft the way I like them, so got a decent sleep, however, the room was far too cold as there was no radiator or heater in the room plus I could hear someone else's bathroom fan on whenever they switched the light on which woke me up a couple of times, the walls are that thin. Also, the water pressure was shocking. Had to turn the water pressure all the way to scalding hot to get some heat, otherwise, I would've had an ice cold shower. Unfortunately, due to the cold room, cigarette smoke in the hallway and the long wait for the water in the shower, I won't be coming back to this hotel
• W9834YHnatalias (2/5): Terrible service, no free Wi-Fi - I just arrived at the hotel, and unfortunately, I didn't have a friendly receptionist. When I got to my room, the lights were on and the TV was on, as if someone had just left. The bathroom is handicapped accessible (which is very positive for people with disabilities), but in my case, there are no long curtains, water splashes all over the bathroom, and the discomfort of not even having a bathtub. I asked the receptionist for help, and she said that was it. She was curt and inattentive, and didn't even try to help. We asked for help with dinner, since the receptionist informed us that there were no opening hours at the local restaurant, and they simply said they couldn't help. After hours of travel, what we expected was warm and understanding service. Free Wi-Fi, only WhatsApp, everything blocked. If you want WiFi, you have to pay extra fee.
• Millienumber1 (2/5): The Most Stressful Experience ever with Premier Inn - After much stress and aggravation I have finally arrived to try and have a relaxing break in Inverness with my disabled wife. On 30th August 2025 I booked an accessible wet room at Premier Inn Inverness West as below (under this complaint). Last night at 2050 I received another confirmation email the same as below but the room had been changed to Double and not Accessible Wet Room. I tried for 2 hours to contact the hotel by phone but no one was answering my calls. I sent an urgent email to the hotel before going to bed but like the phone calls there was no response. I retried contacting the hotel again this morning on several occasions but no one was answering the phone. I contacted Premier Inn Central booking by phone but they could not resolve the issue and transferred me to the accessible team. The guy who answered the phone was constantly breaking up and I could not understand anything he was saying. I tried the hotel number Again but no answer. I re called the accessible team and spoke with Lana who was very helpful and understanding and did eventually manage to get my accessible room booked. She seemed to think there was a flooding incident or something at the hotel. I left to take the 4 plus hour drive to Inverness and finally got checked in at 1800. My wife was extremely stressed and tired so I tried to get an early dinner booking but this was not possible due to staff shortage. So she's away to bed to de stress on an empty stomach. On checking into the room it was inadequately prepared. TV remote not working (I fitted new batteries), only 1 bath towel rather than 2 and no hand towels. There was no extra pillows either but I did manage to get this resolved by the receptionist. I also asked the receptionist about the issue with my booking, she said it was always an accessible room that was booked so I am unsure why I would receive a booking confirmation for a double room. There was also no issue she knew about with the hotel. This has been the worst experience ever with Premier Inn over the many years I have used them. This is my third visit to a UK Premier Inn this year and could well be my last due to this appalling service. Whilst I accept issues can occur, it is imperative that staff at the hotel are on post to respond to booked guests. My travel was delayed because I need assurance that the room meets with the needs of my disabled wife before I travel a long distance as I cannot risk getting to my destination without such assurance. Wet room didn't drain properly after use TV kept switching off and on Grill in Restaurant didn't work Chicken curry was awful
• paulalesleyc (10/5): Amazing staff, great night sleep - I visit this Premier Inn regularly because of work. The location is great but more importantly the staff are amazing. Nothing is ever to much trouble. I have never had a bad experience and I have been visiting for nearly three years. I look forward to going as I sleep better there than home due to the quiet and the blackout curtains, plus the beds are so comfortable. I would highly recommend this hotel.
• L1597BWmichaelo (8/5): Perfect for a short stay. - We arrived for a funeral in the Isle of Wight, so the Premier Inn was perfect for our stay. Although busy there was space in the car park and the check in staff were very helpful even asking if we wanted to book for dinner. As alwAYS, Premier Inn provides a good clean hotel where we can always get a good night's sleep.
• etremat (4/5): 2 night stay - Arrived at hotel early and hoped to check in early, we didnt mind paying but was told no as short staffed and to come back at 3, which we did and still room wasnt ready! Eventually got our room, had no towels so back to reception to ask for towels. Room wasn’t the cleanest, very dusty, could actually see the dust in the air! In general it needed a good scrub! Hairs and what i think was grass all over the floor. We stayed 2 nights and when we returned our room hadnt been made up, no fresh towels, no loo paper. When we asked reception about it, they said it’s something you have to request! Stayed in many premier inns and never cane across this before, we also were not made aware that is what we had to do. Staff in general were grumpy and quite short with us when we asked for anything.
• RoddyH_12 (2/5): Room entered by unknown persions. - We stayed 2 nights at the Premier Inn at Newport, Isle of Wight on Thursday 16th and Friday 17th October 2025. On returning at about 9.30pm on the Friday evening we were shocked to find the TV on Freeview channel 34 and the room lights on. When we left in the morning we had turned the lights off and also turned the TV off after we had watched BBC breakfast news. I returned to reception and mentioned this to the young man on reception. He told me there was nothing he could do and so I asked him to call his manager. He said he could not do that as she would be putting her children to bed. I asked him to review the logs of room entry and TV operations and he said that the Maintenance Team would do that but it would be several hours. I was quite astonished that he seemed to be placing no sense of urgency whatsoever on what had happened during that day. I asked him to send a note to his manager and he then typed something onto his screen and said his manager would ring me the next day (Saturday 18th) and I said to him please make if before 10am as we were booked on the 11am ferry from Fishbourne to Portsmouth. He also said the Maintenance team would investigate on the Saturday. I have received no call and no feedback from the maintenance team. I do think that Premier Inns should take unauthorised access to visitors’ rooms as a criminal act and should treat it accordingly. It is most disturbing to think that strangers have been in our room and although nothing appears to have been stolen, the psychological effect is quite disturbing.
• Meander397855 (4/5): Cleanliness 0 stars - We stayed one night and chose this hotel due to location which did not disappoint however the cleanliness left a lot to be desired. The hotel itself is looking tired and could be doing with a freshen up but the standard of cleaning was poor in the corridor's and in the rooms. The smell of dampness hits you as soon as you enter the corridor and the carpets needed a good vacuum. It was evident that the surfaces in the rooms had not been cleaned, splashes on walls not wiped, and carpet not vacuumed. Would not come back. Staff is bar friendly and helpful.
• paulcB4590PL (10/5): Weekend break - Great location, clean rooms, comfy beds, great shower , free parking,overall great place to stay, and a great price asaell
• BuoysEpank (8/5): Warm Welcome and Comfortable Bed, But Cleanliness and Facilities Need Attention - I stayed here recently and was genuinely impressed by the warmth of the welcome. Staff were friendly and attentive. The bed was extremely comfortable, and the bathroom was fairly good overall, though some areas could benefit from deeper cleaning, especially beneath the toiletry holder in the shower and along the bottom of the shower screen. Unfortunately, the Wi-Fi was very poor during my stay, which made it difficult to stay connected. More concerning were the restaurant toilet facilities (Ladies), which were dirty and had a persistent unpleasant smell, which this really detracted from the overall experience. With improvements to cleanliness in both private and shared areas, and a reliable internet connection, this hotel could offer a consistently high-quality stay. The hospitality and comfort were definite strengths, but attention to detail in maintenance and hygiene is needed.
• petervH8861XJ (4/5): Recommendation is to avoid like the plague - Truly appalling - apparently had a leaking roof this week. But looking at the outside there is evidence of unhealthy damp on all vent areas. Room on 3rd floor was unusable because of stink of damp and rotting. I have been moved to ground floor and room OK If you are looking at this expecting a Premier Inn experience I'd strongly recommend looking elsewhere. Restaurant has next to nobody in it but staff shortages mean that barely any booking available.
• 934dmitriyb (2/5): Brilliant staff, horrible hotel - The staff at the hotel were amazing — very helpful, friendly, and accommodating. They even provided snacks on Sunday morning for the marathon, which was a thoughtful gesture. This is the only positive thing I can say about the hotel, and I want to emphasize that every member of the team was genuinely kind and attentive. The hotel itself is very run-down, with leaks everywhere and unpleasant odors throughout. The corridor on the ground floor between the rooms had a drainage leak, leaving everything damp and musty. Our room was poorly ventilated (the windows couldn’t be opened) and had a constant smell of moisture and mold. Every time someone in the hotel flushed their toilet, the smell would come through ours. The humidity in the room was unbearable — even after 24 hours, none of the towels would dry. Trying to minimize the number of towels we used to help the hotel reduce washing, we ended up having to reuse damp towels repeatedly. We paid what I consider an extortionate amount for our stay (I understand it was a busy period due to the Loch Ness Marathon), but the condition of the hotel was shockingly bad for the price. I’ve stayed in many hostels during my student days in the 2000s, but I’ve never experienced one as poorly maintained as this hotel. Oh and the wifi was atrocious.
• adrianjW1503MP (2/5): Terrible, terrible place - The room stank of smoke, poor condition of the room and the traffic from the nearby motorway was very loud, we left a day early. We complained and they eventually refunded me. We then were charged £60 parking charge, at 8am on a Sunday morning when we were sleeping. We could not have registered the car as we were a sleep. Then the parking company didnt send me to the fine, they sent it to the lease company who paid it me and then charged me a fee for them paying it.
• janeR3310NZ (8/5): Comfortable and ideally located for Loch Ness marathon and exploring Inverness and surrounding countrysidess marathon - We were pleasantly surprised after reading the recent negative reviews on various sites. Despite the restaurant undergoing renovation and the hotel being very busy due to the Loch Ness marathon we were able to book a table for dinner Fri, Sat and Sun, albeit quite early. The food and service were good. Communal areas definitely need an upgrade and more frequent cleaning but our room was clean and comfortable. Staff were welcoming and free cereal bars, bananas and bottled water for marathon participants was a nice touch.
• amandacritchell (6/5): Great staff, very friendly and helpful, but the room was too hot overnight. - The hotel room was large and clean and the shower was great (but I asked for a bathmat to use as the bath was slippery). The staff were excellent - always helpful and quick to help whenever asked. The downside was that you can't open a window and the room was very hot overnight - the room controls didn't help and even the central controls from the reception desk couldn't cool my room overnight. The lowest the room temperature settings allow the room to cool to is 19 degrees, but with the heating from the corridor (and possibly from other rooms) my room was much hotter overnight (It was around 21-23 degrees in the night which is far too hot for me). The bed was not that comfortable - a bit lumpy and the corridor had leaks from the ceiling so there was a large damp patch on the carpet in the corridor which gave off a musty damp smell.
• Juan (6/5): Busque mejores opciones - Pues el hotel con fallas, tapetes con fugas de agua, el personal poco cortés, entiendo que inverness se vea rebasado por el turismo y haya poco personal, pero eso no va peleado con la amabilidad, algo ruidoso
• Kellyoconn1 (10/5): Great stay - Had a lovely stay at the premier inn in Newport. Central to reach all of the islands attractions. Breakfast was lovely with lots of choice of continental or cooked. The staff were friendly and helpful and special mention to Ryan who served us in the beefeater next door-fantastic service, enthusiastic and helpful without being annoying. Rooms were clean but would be concerned to stay in hot weather as no aircon. There was a fan in the room but still hot on an average September night.
• LadyMorgana2015 (4/5): 5 star money for Fawlty towers hotel. - Location is ideal for Inverness town and also to join in the Marathon activities. The atmosphere in the hotel feels dated and dull. Rooms were good and comfortable. The price I had to pay for the room was not good value - I would not use this hotel again for this event. Cleanliness in the public areas could be better but some of that is down to decor needing to be refreshed. Noise level in the room was good. Staff were amazing but could not cope with the number in the hotel. I felt very sorry for them - they were working so hard against the odds.
• WestmidsSC (6/5): Ok large Premier Inn in need of refurbishment. Around 10 mins drive from the city and airport - Large 400 bed hotel a few miles outside Inverness, and around 10 mins drive to the airport. Somewhat dated and tired throughout. We felt that the bedroom had only had a quick superficial clean and the sheets were not properly stretched and tucked in. Usual large bedroom but quite a small shower room No aircon Very slow check in of around 20 mins Usual chain pub adjacent provides the food options Good value at £82 per night
• 18ck (10/5): Nice personalised touch - By now I think most people know what to expect from a Premier Inn in terms of value for money vs frills. It's cheap and cheerful, and as long as you're not expecting luxury you'll be ok. I was there for the Loch Ness Marathon because it's situated very close to the start line. There were so many runners there that the management laid out baskets of free cereal bars, bananas and bottled water for us go take on the big day. If you're considering staying for next year's marathon, I can recommend on that basis alone!
• ddrkk (6/5): OK but worse than other Premier Inn experiences - Premier Inn rooms are always similar business setting, comfortable bed, but annoyingly always carpet floors which sometimes stink. The room didn't smell nice. The design of the sink area in the bathroom was uncomfortable to keep personal hygiene items around it. Location slightly out of the town. Personnel were nice.
• lornamL608IE (2/5): Filthy - Without a doubt the filthiest hotel I have ever stayed in. I use Premier Inn a lot and was dumbfounded by how far this hotel deviates from the usually great standard. As soon as we entered the room we noticed crumbs and hair all over the carpet, peanuts and pieces of cellophane strewn around the bin, smears of sticky jam on the counter and stained bedsheets. The bathroom was vile: hair and spilled soap everywhere, splatters at back of toilet and literally 4 sheets of paper in the toilet roll dispenser. One large towel and one hand towel provided for a family of four - and these did not look clean. When I asked the receptionist for a cloth to clean our room she said they weren't allowed to give us cleaning materials and reluctantly said she would do it herself. She then proceeded to make a total drama of trying to open a pack of post-its ( presumably to note our room number on) while the queue of guests waiting to check in grew longer and longer. I gave up waiting and "cleaned" our room with a baby wipe. Absolutely disgusting - and I paid £202 for one night! Due to car issues we had to stay on an extra night in Inverness - we booked the Travelodge in town for a similar price and what a difference - spotless room and excellent service. Do better Premier Inn.
• 226huwf (10/5): lost property - i stayed here in March and when rushing to leave in the morning, due to appointments I left a very nice navy long winter coat and a shirt here, completely my mistake. I contacted the hotel the following week and was informed that the staff had kept the clothing safely, and they had been put to one side. i spoke again in August and said that i would be travelling back to Scotland in September or October, and was told that they would put a note on the coat saying that i would return then. i did return on the morning of the 22/09/25. and was genuinely chuffed to find that the coat and shirt was indeed wrapped in a cover, with a note saying that i would return at this time. i am very thankful for the honesty, efficiency and care of the staff, i was very impressed and would like to pass on a very big thank you, this effort was much appreciated. Regards Huw
• 424less (2/5): The worst Premier Inn - The bathroom had no towels, no shower gel, no toilet roll. The bedroom was just dirty!! Moved the bin to find 2 used cotton buds. The area beneath the desk was filthy. Tea and coffee stains down the wall and the skirting board hadn't been cleaned for a long time. The worst Premier Inn I have ever stayed at.
• 283HelenS (2/5): Go Elsewhere!! Anywhere but here!! - Good points: the hotel has ample parking and is near to a canal, which is lovely to walk along. Bad points: Pretty much everything! Nearly impossible to get a table in the restaurant. Someone took pity on me and gave me their table one night - nearly regret that they did, the food was awful. The breakfast was bad too. Nowhere close by to eat - there’s the golf club but they were fully booked too. Room was dated and the smell in the bathroom was noxious!
• H. David (6/5): - Not what I expected.....rooms outdated....not impressed
• DrewM903 (10/5): Good Stay - Overall good experience, Katie on reception was nothing less than a star in resolving the minor issues we had. Hotel is familiar to us as we have stayed a few times and layout and ease of access was invaluable to both my wife and myself
• brianl48 (2/5): Tired, dated & neglected. Staff work hard to make up corporate shortfalls - The only thing that this hotel has going for it now is the location, with easy access to the city centra or for heading South down the shores of Loch Ness. The staff do their best with what they have to work with. The building itself is tired and dated and very run down looking. No longer a "Premier" Inn for the prices they charge. Worst of all, the restaurant was closed for food two nights out of the four that I had to stay here. Very little or no notice given. The place just looks neglected these days and as such, I was due to return in October 2025 for business but cancelled my booking and went elsewhere . Rooms are tired and dated/worn out looking as well with the only thing going for them is the comfy beds. Unable to open the windows and sketchy air conditioning which was stinking in my first allocated room, which I refused . It smelt awful and foosty !! C'mon Premier Inn, give this hotel a much needed revamp, it is in an ideal location for exploring the area. Prices for this hotel are way too expensive.
• F6979IFsamanthac (2/5): would not come back - staff are horrible dont care about there clients. menu was in room picked what we wanted went down nd then said they cant do it. room stinks of dampness and mold
• Ron (8/5): - Had a very institutional feel to it
• JohnLamond (2/5): Do NOT eat here - The accommodation is good; the food is awful. The Tex Mex burger is probably not the worst I have ever had, but it is a VERY close second. Burnt, black & who puts tacos on a burger? Service was dismal, took 20 minutes to take an order and a further 25 minutes before food arrived. I suppose that they had to burn it PROPERLY. The wine was described as “rich & smooth”. Aye right! Thin, flavourless. The worst Malbec I have ever tasted.
• Elizabeth (8/5): - This was definitely a more budget location, but it was conveniently located if you plan on driving around. The space was clean though the staff weren't the most friendly.
• andrewedwards224 (2/5): Poor deviation from standard. - 1) the floor could have been vacuumed. 2) the cobwebs between ceiling and walls above the bed could have been removed. 3) the dust could have been cleaned from surfaces other than the desk unit. The top of the heating control panel and television had not been dusted for a while. 4) mugs and spoons could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items. 5) sufficient towels could have been provided, meaning we wouldn't have had a 20 minute wait in reception to get those items. 6) the heating control panel could have been in working order. The room was uncomfortably warm, even with the window open. In the above list, "could" can be replaced by "should"! We booked Premier Inn as, in our experience, the standards are very good. Our experience at Inverness East fell far below our expectations and our previous experiences with Premier Inn to the point we have recommended people do not stay there. We decided against going back to reception - we'd already had a 20 minute wait to get towels and mugs (there were none in the room on arrival at circa 5pm) - because, as we were placed in the annex building, we did not wish to carry heavy bags and cases back down the stairs. The lack of a lift in this building made getting to our room on the first floor difficult. I'm recovering from knee surgery so, did not wish to carry bags back down and, potentially back up stairs more than necessary. In all, a surprisingly very disappointing experience for us.
• gplambretta200 (10/5): Clean room and friendly staff. - Staff were friendly an helpful, and rooms were clean. Only down side room was hot even with fan provided. No aircon working throughout.
• ANNS4134 (2/5): Filthy room - 2 days break away as a gift from my daughter, the room I was given was absolutely disgusting . They had cleaned the bathroom and nothing else , cobwebs over the ceiling and a carpet that would have given you a wig ! An inch of dust around the carpet , skirtings filthy and a kettle that had dust engrained inside the handle . Dust on the coat hangers and every surface , bed sheets marked and a stained mattress protector . This room hadn’t been cleaned in months and they had the cheek to charge my daughter £270 for 2 nights . I’ll never set foot in a premier inn again . The rooms fine now …. I had to ask the receptionist for a cloth and spray as she hadn’t time to clean it and clean it myself before I set foot in it . Asked for another room or another hotel and they couldn’t accommodate me . Disgusting 🤢
• njdevine (2/5): Dirty rooms, disgusting hotel - Arrived to find someone complaining their room hadn’t been cleaned. The girl on reception said she would go and fix it. I went out for food and when I came back to look at my room I noticed the floor hadn’t been cleaned. This made me pull back the sheets where I found stains and body hair. The pillows were covered in hair. A large build up of dust around the parameter of the room showing it hadn’t been properly cleaned for some time. The skirting was dirty and the toilet seat still had urine splashes on. Went to recent where the young girl said she had no room to move me to but she would come and attend. As I sat waiting 3 others came down to complain about the state of their rooms. All the corridors were dirt and the floor in the lift hadn’t been cleaned in a long time. The hotel in general is a disgusting heath hazard. I felt sorry for the young girl on reception who was left on her own to deal with all these complaints.
• Q1377YSmaureenj (8/5): Exploring the Isle of Wight - accomodation - We enjoyed a good weekend .The rooms were clean and comfortable and the staff were friendly, caring and very helpful. Would recommend.
• carolesL314KD (6/5): Inverness East stay - We had stayed at Inverness East last year and had a good experience hence why we booked again for this year. Unfortunately our experience was not as positive this time. The carpets in corridors and rooms were needing a hoover, the bathroom floor could have been cleaner, my parents had to ask for a mug as only one left in their room and also had to ask for toilet paper as only two sheets left on the roll when they arrived at their room. There also a discarded tissue under the bin in their room on arrival.
• Q1586LCcharlottec (2/5): Consistent brand; poor customer facing staff - Stayed overnight on 31/8 on Lands End to John o’ Groats cycle ride. Hotel product and food all good but 3 customer facing staff were unwelcoming when we arrived slightly early and then through check in, initially stating that check in before 3pm would incur a &15 per head surcharge even though rooms were ready, because of “our systems and processes”. We were asked to wander round locally and return at 2.50 to “see what we can sort for you”. When we did, we were told to wait in reception which we did until after 3! Having stayed in 8 Premier Inns across England and Scotland during a 3 week period, this was the only poor service we encountered.
• sharonmE2586BT (10/5): Super short break with mum - Lovely, friendly reception staff, always happy to help,nothing is too much trouble. Clean and comfortable room. We had a lovely stay and would definitely come back again. Thank you 💕
• Jaspreet (10/5): - Good for one night stay
• FrequentFlier822881 (4/5): Worst three nights sleep ever - Terrible nights sleep. We went for three nights during a heatwave in August 2025. There is no air con in this hotel although they did provide a fan. I also took my own fan too but these did nothing to help. The window only opened a couple of inches and we spent as little time as pssible in our rooms. Going to a hotel should be a treat but ended up being a nightmare. No refund was given because a fan was provided and glasses of water available in reception. I have read many reports from other customers about this issue in this hotel so they are aware but not willing to rectify. Would never stay here again.
• 1JudyP333 (8/5): Definitely worth a stay - What a great arrive place, we arrived about 8pm , to I should think was once a beautiful building , Unfortunately now looking very tired but plenty of parking. The welcome of the staff more than made up for this. Matthew, Matt and Ollie between them ran the reception, bar, kitchen and dining room and they couldn’t do enough for us. We had a delicious meal , the room was clean and tidy and it was very quiet. Would definitely stay again. Thankyou
• billyjL5502VF (10/5): Great staff clean rooms NO air conditioning - Amazing staff, very clean hotel. However there is no air conditioning at this hotel which we did not notice when we first booked but s advised on premier inns website and with a heat wave the rooms were unbearable. I would stay at this hotel again but not in the summer! It’s needs air conditioning installed
• Safari641471 (8/5): Premier inn isle of wight - Hotel staff are amazing, but some of bar staff are very awkward and unprofessional, the staff names of these people are Billy &Ryan On the other hand the bar has other amazing staff and there names are Lieah and Bailey 10 out of 10 for these guys
• 788gwa (6/5): Too hot for comfort - This hotel has friendly and helpful staff and is well kept. However, the rooms are not air conditioned and are poorly ventilated. I stay once a fortnight and during the summer the temperatures experienced in the rooms is stifling, often exceeds 30 degrees Celsius. This is compounded by the fact that the window can only be opened a a few centimeters. There is a fan in the room, but it is noisy and just blows the hot air about. I have raised the issue with the staff, who were sympathetic but could only suggested I book into another Premier Inn on the Island which has air conditioning in the rooms. Come on Premier Inn you need to up your game!
• rededgates (4/5): Too hot and no air conditioning - I was shocked that there was no air conditioning as it’s what I expect from booking a premier inn. We needed an extra first night in Isle of Wight due to change in plans, we thought a premier inn would be a good reliable choice. But we barely slept due to the noise of the fan provided. We had to have the fan on a high setting to ensure the room was cool enough which meant a loud sound. Really unfortunate as the hotel is in a nice location and staff friendly.
• AprilP227 (10/5): Super friendly staff - Very friendly staff, comfortable rooms. One of the best premier inn I have stayed in Good restaurant No air con in the hotel but a very good fan was provided.
• alisoncY3916TX (2/5): Shameful Premier Inn - It's an absolute total disgrace. We arrived on time to book into our room at 3 pm. There was a very long queue, not a problem. However, we had travelled from Lincolnshire to attend a family event and were tied to time. When we eventually got to book in, we were told by the receptionist that our room wasn't ready yet because there was a shortage of cleaners and hadn't managed to clean our room in the Annexe yet. The receptionist said she had just started her shift, and she wasn't completely up to date with the cleaners' situation (not my problem). I explained my situation and that I was attending a family reunion and needed a room asap. The receptionist wasn't sympathetic and was more bothered about herself than her customers. My partner and I had paid £179 for one night's stay, and we were being treated like the problem. It was an utter disgrace. We had to opt for an alternative room we weren't happy with, and when we got to the room, it was extremely hot, with no heat preventative precautions, i.e., no air conditioning, curtains weren't shut, manual fan was provided but not turned on, and there was a huge rip in the bedding. I would not recommend it. The service and room were a disgrace, and Premier Inn should be ashamed of themselves.
• elizabethi797 (2/5): Horrendous stay - Would have given 0 stars if you could give that. Hotel is in need of a good dust and hoover. Rooms very hot and the fan provided was unusable due to filth. Pillows terribly thin and according to reception there are no spares in the whole hotel. We were rudely awoken between 5 and 6 am by the room above running around. Reception said they would go and check it out but noise only got worse when we phoned a second time the new receptionist claimed to have no idea that there was an issue. Avoid this hotel.
• bbhu (4/5): Don't stay here! - From the outside of the hotel, we had a fairly good idea of what we were to expect! It somehow didn't look particularly inviting. The interior of the hotel was "tired", grubby and depressing, to say the least. The carpets in the corridors were exceptionally dirty. The rooms, (we booked two), were depressing, gloomy and in desperate need of refurbishment. There was no air conditioning in what were unbearably hot rooms. A small ineffective fan had been provided. The pressure in the shower was practically non-existent and we had to change our first room due to the fact that bubbles and a foul smell started to come up from the bath plughole! In all, a most unsatisfactory stay and a hotel that I would never recommend!
• purnag629 (10/5): experience - I had a great experience thanks to Demi at reception. She was welcoming, polite, and very professional from the moment I walked in. She handled everything quickly and made the whole process smooth and stress free. Her friendly attitude and clear communication really stood out .she set a positive tone straight away.
• 175elhams (4/5): Don't waste your money - This is a very old hotel. Our room was on the main floor. It had a really bad smell. There was no ventilation, so we had to open the window to let some fresh air in and bees came in. The room clearly wasn't cleaned properly either. The bathroom counter and walls were dirty with stains and the shower had a lot of mold. There were dark stains on the bed sheets and the headboard was disgusting. I don't recommend staying at this location of Premier Inn.
• BeckyRayner (2/5): Awful. Unbearably hot room even ok a cooler day. - The room is far too hot to sleep. Not a particularly warm day and the whole hotel is very hot inside, our room unbearable. No aircon, and windows don’t open far enough to let cooler air in. Concerned for the well being of my two young kids with me. This hotel is not fit for purpose - DO NOT STAY HERE. Shame on you Premier Inn.
• rhodahn894 (6/5): Good hotel but no air conditioning - It was a decent hotel with plenty of beds for a family of 4. However, the heating was bad. You couldn’t change the heating so it was boiling in that room.
• CAROLINE (8/5): Confort et espace - Bien mieux que le Premier Inn Stirling! Chambre très spacieuse et literie confortable Petit déjeuner correct

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