Premier Inn London Gatwick Airport

Location: Crossway,West Sussex,London, London, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• Radtel (4/5): Our last stay - To start off, due to a Premier Inn IT problem, when we booked our stay, we never received a confirming email. We phoned to have this corrected and PI rebooked the room for us. However, we were then billed twice. We contacted PI several times (not easy from Vancouver and not cheap) and were told that the problem was “in limbo” and would be fixed soon. It never was. We continued to make calls, with no result. We had to have our Credit Card company chase after PI. They finally got our money back. No apology from PI. Our hotel stay was not great. I have stated this before but again, the check-in equipment was not functioning properly and we had to have a staff member process our room. Our room was about as far away from the lifts as it could possibly be. The room was about 28 degrees when we entered. The phone was not working (the wall jack was broken). We didn’t realize this until we were ready for bed & wanted to set a wake-up call, and couldn’t. The handheld shower had come unscrewed so, I had to fix it (couldn’t call…). We went down for dinner, ordered our food and waited an hour before the mains were delivered (and this was only after asking where it was). So, even though we have stayed at PI many times, it is now likely time for a permanent change. We will not be surprised if we receive no response from this review.
• 956dianb (10/5): Kind Kelly - 28November I was making a dinner reservation with Kelly, I had had a distressing day, Kelly asked if I was OK and I told her what a terrible day I had. Went to our room after dinner, found a bottle of wine and chocolates plus the kindest message from Kelly. Thank you so much xx
• SanchezOnTour (8/5): A good stay - Just stayed for one night as a solo traveller. Arrived just after 3pm and I used a self service machine to check myself in, very easy. I was on floor 3 and put in a triple room. Very spacious / clean room. Big fan of the purple mood lighting. Restaurant had a big queue as did the bar, so took the shuttle train to South Terminal and McDonalds is a 5min walk from there. Had a good nights kip before an early flight and would use again.
• HookedOnTravel255103 (8/5): Excellent location - Very conveniently situated opposite Gatwick's North Terminal, this hotel offers large, quiet rooms with a very comfortable bed and plenty of space on the lounge for luggage. Staff are friendly and helpful, breakfast is good and I can recommend the fish and chips for dinner
• KevinMunzeiwa (10/5): Overnight Stay - Room had amazing ambiance with LED lighting & exceptionally clean Waitress Jin, she was extremely great at service! Food was prompt!
• dodgymoves2 (10/5): Great food - Lovely food efficient service and friendly staff (Jin was our server and was very good) Nice atmosphere and good value Thumbs up
• Y2014KNsteved (10/5): Perfect stay at Gatwick North - Great location for the airport,departures across the rd.Had an early flight and they do breakfast from 4am so all was perfect.The rooms are spotless,big comfy bed with great showers.Check in was simple..DIY.Special mention to Dipson at breakfast,great chap helpful and friendly.
• davidbO3507PD (10/5): Good value - Modern, clean room with a comfortable bed and decent shower. Self check in was easy, and there's a drop box for the key just as you leave the building which means you don't have to go back to reception (the exit is on a different floor to the reception). Overall this hotel was excellent value for money.
• estbrom (10/5): Brilliant beds - The bed and pillows were perfect and we both had a good night's sleep. Quality of the food was good and served nice and hot. When we travel, we always stay in the Premier Inn if available. Always good.
• yagoo84 (10/5): Great service (Marwan) - Service by Marwan was impecable, he was very friendly, approachable and attentive. I was having a horrible day and he made it better!
• Q9024KHsusans (10/5): excellent - Very friendly staff, very comfortable room, especially Mr Dipsun excellent customer service. Would definitely recommend to family and friends next time we travel.
• dawnie1981 (8/5): Rooms a little tired but clean and comfortable - Rooms are as expected for a PI although looking a little tired. Chipped desk, walls/paint and bath panel. No USB ports in the room, which were needed for a family of 4 staying. Luckily had 1 charger, but should've brought four! Beds were clean and comfortable as was the bathroom plus there was plenty of toilet paper! Always a win for a family room. Lovely, friendly staff on reception and in restaurant. Food was excellent quality, well cooked and very tasty. Limited selection of bar drinks, but adequate enough for our family.
• PhilGemPep (10/5): Love premier inn, always a great stay - Love premier inn, comfy rooms, hot showers, decent breakfast, you know what you are getting and can rely on premier inn. Nisha booked us in at around midnight after a late flight in from holiday and she was bright and happy to see us even though she was supporting a new starter with training and it was effectively the middle of the night. Bonus points to the hotel being 5 minutes walk from arrivals. Would definitely stay again!!
• TheGr8Deej (2/5): Awful stay! - Worst experience and would not go back! The bed was awful and gave me and my partner back ache! The food was spongey and taste like it was microwaved. Would not recommend
• paulmittins (6/5): Not a good standard for Premier Inn - Excellent location but not impressed for a Premier Inn. The check in worked up to the point where the room key wouldn’t open the room door so then all the way down 6 floors again to reception. Pointless if the technology doesn’t work, bring back human beings! The lifts are a bit of a nightmare when busy and the room was not very clean. Lots of dust around skirting boards and behind doors. As a premier inn this really missed the mark and needs to be better. My Stay at the Sofitel opposite was far better
• 129jackii (6/5): Airport stop over - An overnighter prior to going to the Airport!! Evening meal was good. Breakfast not so good! The room was very cold, light bulbs out, a shortage of staff meant that just 2 ladies doing everything from checking you in/out, running the bar and waitressing We probably would not stay here again
• AllWightboy (8/5): Very good as usual, but very erratic bar service, and the management didn't care. - All was fine except the bar service which was very erratic. Later in the evening, with a busy bar, there was only one bar server, with a long queue. The manager seemed to think that the situation was fine. He could have helped, but didn't.
• ivyali (6/5): Good and bad…. - Great reception from Stanley to sort me out a room last minute. Shame was the hot water wasn’t adjustable so Luke warm bath. Room adjacent seemed to chat all night.
• SF-Cyprus (10/5): Safe, clean and comfy. - Felt safe as a solo, elderly, female traveller. Ashley at reception was very helpful, and did my early check-in. Food and drink prices reasonable, the house wine is good too.
• iangN5425JC (10/5): HIGHLY RECOMMEND - Have stayed here many times. As usual, helpful staff at check-in, at dinner my server was Jesus, who I've met previously and he looked after me very well. You know what to expect from Premier Inn and I'm happy to be a customer. Now I'm looking forward to a great breakfast in the morning.
• Ricbarrett (10/5): What an amazing way to start your holiday - I arrived super late to the hotel and the restaurant team were incredible. No pressure to hurry a great meal but what stood out was the service. I was served by your employee called Jesus . From the start of our conversation to paying the bill he was super friendly , kind and wow does he work hard
• giusypZ6551LV (10/5): A lovely evening - The Thyme restaurant at the Premier Inn was a nice surprise! Dinner was lovely and Jin was super kind to us. If you visit, get the apple and blackberry crumble Sundae- a total highlight!
• JosT_13 (4/5): They are not given me my lost property back! - I stayed to have a base to visit places nearby. The hotel is tired looking and in need of maintenance! Peeling paint everywhere. However when I left I forgot to take my Sketchers (expensive) trainers with me. I emailed the hotel (reception very difficult to get hold of) and they eventually confirmed my trainers were in lost property. They instructed me to send a suitable box or bag with sufficient postage to their hotel and they would return my trainers. £9 postage cost I did that and contacted them again after 2 weeks of not hearing anything. They confirmed the box with postage had just arrived and the trainers would be posted that same day. It is now the end of November and I still haven’t received my trainers. Every time I make contact with them they claim not to know about this issue! I have given up but I’m warning you not to trust their words or actions.
• hcollins89 (2/5): Please avoid. Trust the bad reviews - I honestly never leave reviews but DO NOT STAY HERE I was meant to return next week but I’ve had to cancel this booking. I must say this is no reflection of the staff. It’s like something out of faulty towers. Someone will check you in, then you see they’re running the bar, the next they’re taking your order You need to book in dinner and the times goes quickly because they only have one cook. Currently I’ve been sat here for 30 minutes and haven’t had a drink let alone got food. Massively understaff - NO INTERNET. Even the wifi you pay for is terrible. AVOID AVOID AVOID.
• G2715ZCeileenm (6/5): Nice breakfast - On arrival was given our door card then was directed to where to go but not been here before and luckily another gest showed us the way to go. It would of been nice if a member of staff showed us.. Room was nice and clean. Looking out the window the window ledge was dirty and windows on the outside were the same. All the guttering was overflowing in light rain. Outside of the building needs a lot of maintenance before it falls into disrepair. Breakfast was cooked lovely and served by helen. The floor and tables were sticky ...
• FarAway56180435927 (8/5): Amazing chef, food was amazing! - Me and my family had dinner here tonight and the chef (Beth) did an amazing job. Our food was outsdtanding and tasted amazing!
• ledragirl (4/5): Not the standard of premier inn - Room ok. All fire doors propped open . No decaffeinated coffee. Breakfast cold Out of date sauces on table. A member of staff although was lovely , personal hygiene a big issue
• U2719OBalicem (2/5): Awful. DO NOT STAY. - Booked a premier inn as they usually are a safe bet of a hotel. This hotel is by far the worst hotel I have ever stayed in. On arrival we joined a large queue trying to check in as there was only 1 staff member there. We eventually got into our room which was small, cold and had a horrible feel to it. We were greeted with an unpleasant smell of cigarettes/weed within our room. There was dirt in the sink and clumps of hair in the bath/stuck to the bathroom tiles, disgusting. When going back down to reception to grab a drink from the bar, the buzzer was pressed 4 times with a 15 minute wait for someone to actually be at the bar. The receptionist guy that had previously checked us on showed up and then began working behind the bar. The pint of beer me and others had was cloudy and tasted horrendous. There was no atmosphere, the toilets as well were shocking and disgusting. DO NOT STAY HERE.
• Steven Angelo (8/5): - nn
• 661ferguss (10/5): Nice place to stay very friendly staff - Stayed here from8th-10th October it’s easy to get to London as I had an England football match to go to. I have stayed a couple of time here never had a problem. I’d definitely recommend getting breakfast. The chef lez cooks brilliant breakfast and is always very friendly with everyone. You can’t beat his breakfast.
• Don (10/5): - Good location and clean rooms.
• Allan (10/5): - This hotel is practically attached to the airport. Super convenient!
• Alison (2/5): - We were given a disabled unit and the bathroom was like being in a hospital. Room was clean but sparse. We had to wait 3 hours for check in and told not to sleep in the lounge after being on an all night flight. Spend the extra money and go to the Hampton- much nicer.
• leehQ3454SD (2/5): premier inn experience - building work in reception not ideal during the evening and back up chef so limited food not ideal very happy i do not have to spend any more time at this hotel also the car parking is chargeable no rebate if possible i would book at the other premier inns in Gillingham and Chatham
• carolinetV2692QZ (10/5): Very very good 5 star - We came and stopped for a couple of nights and found the beds to be very comfortable and room was found to be home from home.. we stayed for breakfast both mornings and found the waitress (Helen) to be very pleasant and helpful and could not do enough for us ….my husband really enjoys black pudding but other places does not do it to his satisfaction but the newly appointed chef (humiz) did to the point where he ordered more .. we will definitely be and have already booked again ..
• Lionel (10/5): - Good value
• Dana (10/5): - Ideal location at North terminal perfect for one night. Dining was wonderful. Staff incredibly friendly for weary travellers.
• RichmondReg (6/5): Great hotel and staff but very noisy thin floors above. - The receptionist was magnificent. The room was totally spotless. The air con was already on (hot day) and it was a very nice sized room. However, when I heard the guest enter the room above mine I realised that the floors of this new build appear not to be concrete. They sound like wood, just like living in a Victorian house conversion. You hear people walking about in the room above from all the creaking and floor movement. Unbelievable. I would not have stayed in the hotel had I known this. I come for peace and quiet. Not to be reminded of my past student life. Really disappointing. I won't be back as a result.
• pauline (6/5): - Very convenient when you have an early flight out of LGW North Terminal. Unfortunately I was very disappointed with the cleanliness of the room - it was really quite dismal. It may have only been this room but still.........
• Tamiko (6/5): - Room big but would have liked a coffee table with two chairs. Hair dryer which was nailed to the wall was not working.
• Paul (8/5): - Close to airport and transportation like the bus and train. Easy access.
• karenrN5752SI (10/5): Relaxing stay at Goffs Park - Great stay as always at Goffs Park. Staff welcoming, room clean and warm, meal deal excellent value for money, food very good.
• Rachel (10/5): - Disappointed it did not come with a mini fridge
• Florin (8/5): - Excellent position, 3 min walking from North Terminal. 5 min from the train station using the rail shuttle service. Bads are small (mattress 190cm and quite old). Cold in the room, the heating system didn't seem to heat at the end of september.
• David (8/5): - Room & staff excellent
• Trudyren (10/5): Warm friendly welcome - Stayed here the night before flying from Gatwick. Checked in with a smile and warm welcome. Room as expected clean tidy and comfortable bed. Good shower. If you don’t fancy the onsite restaurant just a few minutes drive away is Crawley Leisure Park with lots of places to eat. If you need extra teabags etc these are available in reception on the wall already.
• william (8/5): - check out was easy
• Brian (10/5): - Easy check in, clean and quiet considering your next to a airport
• cyfugi (4/5): V poor experience - Firstly, it is worth noting the staff where friendly which was the only saving grace of the whole experience. Stayed in lots of Premier inns but sadly this one was lacking. We booked 2 rooms, one of which was for my daughter and allocated us in separate buildings. We went for a drink in the bar which and only 2 other guests having a drink, but had to wait along time for one of the 2 staff that where on duty to come and serve at the bar. Very limited selection of drinks only 1 cider and no pink gin but price was still at a premium cost. Watched 2 guests arrive at 20:15 and asked for food to be told that no food available till breakfast (so glad we stoped to eat before we arrived). Went to our room and it was missing a tv remote, so had to walk back across the poorly lit carpark to reception where they gave me a remote and I asked for extra pillows as the 2 we had where flat as pancakes. Again staff were friendly and said she would bring 2 more to our room. Then went back to the room to find tv remote didn’t work with the tv so up and steamed something on my phone. Waited but the extra pillows didn’t materialise which caused a poor nights sleep. One positive was breakfast was ok served by a lovely waitress.
• Farhad (2/5): - The bed sheets had stains on it
• Roving52103189952 (4/5): Remote hotel, but dirty. the value for money LOW. - Location is 15min walk from train station/ town center atmosphere is quit and relax room was not cleaned unless demanded, and then they make your bed replace the towels, but everything else is untouched - had a dirty cup the whole week - they left it as is !!! the dining hall is dirty - floor and furntures are sticky - never washed - just been wiped with dirty cloths.
• amanda (10/5): - Room was excellent and. So convenient for North Terminal. Breakfast was delicious and lots to chose from
• mario (10/5): - Emplacement pratique et admission tardive
• Prakash (8/5): - Limited services and areas not up to standard
• rmfearn (8/5): Hotel is OK’ish - The hotel is ok’ish. We stayed for four nights, although I didn’t sleep very well, my partner slept like a stone. You have to pay for car parking (at a reduced rate). We were there as a location to visit the Historic Dockyards, Rochester, Upnor Castle and further away the Cutty Sark. All these are fabulous, but if you want to find something interesting within walking distance, there isn’t. So we ate in the hotel restaurant a couple of nights, average meals nothing special. There aren’t any alternatives locally as far I could see. The room was clean, but found the aircon unit a bit noisy, switched it off at night but found the room too hot, that probably was the reason I didn’t sleep well. The staff were friendly and attentive so no complaints there.
• davidmO2829ZR (10/5): A week in Kent - Friendly staff, very helpful. Only problem was one large towel in a room booked for 2 adults. Asked for a second and it was provided without issue.
• Reynards42 (8/5): Comfortable - The Premier inn Chatham/Gillingham is situated by the side of the main A289 running down into Chatham, offering great access to the many, attractions the area has to offer. The rooms are spacious, clean and comfortable. WiFi throughout, toiletries, tea and coffee provided. Breakfast is being served as normal in the Thyme restaurant, but on a pre- booked slot basis. Evening meals are also available but as a take away, to eat in you room. The only downside to this hotel, is the noise factor, not only is the proximity to the road a plus, it does mean, it is prone to traffic noise. Then there are the noisy neighbours above stomping around at all hours. Overall a great visit, with friendly helpful staff.
• Z550SFjoshuas (8/5): great stay - great stay staff are so friendly and helpful amazing service helan in particular was excellent rooms were well kept and tidy we did have yo ask for an extra duvet but it was sorted quickly
• LUIGI (10/5): - Quiet even though it's situated next to the airport. Security features were higher than usual which were fine.
• Fabienne (8/5): Walking distance from airport - Perfect stay if you have to catch a super early flight.
• 752silvad (10/5): comfortable and convenient for my schedule. - it was wonderful and comfortable place to stay.. i nice quiet room. very nice breakfast and the staff was very pleasant and helpful. I will for sure come back and stay at this location.
• Gorwydd (8/5): A good stay pre Gatwick flight - Stayed here before a flight, I've only just read other people's reviews and they are truly alarming, however... Our stay was actually really positive We arrived about 7pm, we rang the buzzer a young smiley lady promptly checked us into the White annexe building Which was clearly recently renovated Our bed was clean and comfy Only minor negative was the room was slightly on chilly side.
• Deanna (8/5): - Good place to stay before a flight. The room was clean, and the staff were very helpful at check in.
• I6304JRsamanthak (10/5): Fab evening meal and service - Steven was exceptional with his customer service, attentive care and attention to detail, ensuring our evening meal was enjoyable. He was really friendly and nothing was too much trouble. He made our evening and he deserves a pay rise. He is invaluable to your team and was very much like a Matre Dee or head of house. Keep the excellent work up!
• Alex (2/5): - Our flight was cancelled and when we reached out to the hotel for a refund or a credit, they said, NO! We will never book a room with this chain or any affiliated properties in the future. If you booked through an outside agency as we did, hotels never help, using the excuse that an outside company was used to book the room. Now we'll see if Expedia does anything for us.
• Reynold (10/5): - It was perfect.
• Saif Aldin (10/5): - Everything was fine
• jenna (8/5): - Close to the airport, late check-in available
• Amber (8/5): - Fantastic location and great rate for such convenience. Our room was very small with a fold up bed squeezed in to allow a family of four to stay, but it was only for one night and the room had everything we needed and the beds were very comfortable. It’s busy but well organized and we found staff to help us check in because the machines didn’t work for us (with an Expedia booking number and Canadian postcode). The restaurant was also convenient with family friendly diversity, your basic food quality. We were prompted to book a table and glad we did - it’s big but busy! Suited our needs perfectly for a good rate so we would stay again.
• Global33842830602 (10/5): Family review - Great location. Lovely food. Would stay again. Friendly staff. Helpful too. Comfortable family room. Very spacious.
• Stuart (8/5): - Overall good but the self check-in was not possible with our booking through expedia
• Christine (6/5): - Dusty small cramped room. Tired building- carpets furniture lifts etc. However shower was hot and to give them credit, I slept better than I thought. The full breakfast was very good.
• William (8/5): - It has the basics. Convenient to the airport and that’s what we wanted.
• 329ellew (8/5): Amazing service - Charlie and Hayley were amazing, lovely cocktails and always promoted drinks offers. Staying here weeks and this place feels like home :)
• J8819RNalexg (2/5): Rundown and understaffed - Terrible service. Badly understaffed. Long waits for everything and most items on the menu unavailable. Room missing pillows and teabags forcing a long walk to find somebody to correct this. Only positive was convenient for the airport.
• Siham (8/5): - Convenient
• A4749LHjoannea (10/5): Amazing stay - We stayed here as a stop off to see family on our way home from a family holiday. Room was lovely, spacious and exceptionally clean. We were very pleased. Staff in the restaurant couldn’t do enough for you, very friendly. Food delicious and lots of choice. Helen who served us at breakfast was outstanding, so friendly and again couldn’t do enough for you. Charli and Hayli were amazing at our evening meal. A fantastic stay… we will definitely be back!
• Donald (8/5): - Four minute walk to Gatwick airport. No concern about taxis, etc.
• Gerard (10/5): Cranbrook - Short but restful stay
• ginacW8680ZC (10/5): Very enjoyable short stay. - Easy to park, very warm and informative reception. Clean and comfortable room. At in the evening and at breakfast and the service was excellent and the food of a high standard. Very enjoyable stay.
• Darren (6/5): Sink plug smell - The sink plug was blocked with hair . Which meant the bathroom stunk of drain smell Had to keep the drain closed to stop smell and did not use sink
• lyns882 (8/5): Long Stay 7 night review. - Small checkin area can imagine it getting busy during peak times, staff were very welcoming. Be aware there is a parking meter outside you have to pay for each night you stay on top of the cost of the room. No microwave and you pay extra for a room with a fridge, keep that in mind if you plan on staying for multiple nights. The bed seemed firm, pillows flat but that's a personal preference could be fine for some people. Overall clean friendly hotel, with ample parking.
• Reynold (10/5): - Great property and professional staff.
• Verified traveler (8/5): Top - Superbement bien placé pour prendre l avion. Services sur place au top, restaurants, bar... Personnels tres agréables et bienveillant
• B1p (2/5): Don’t book here - Positive - free parking that’s it. Negatives - Very very poor service. Told to wait for table for evening meal when only 3 tables were occupied. Waited over an hour for ‘chips’. Menu items not available. Chef totally clueless on allergens. Breakfast was very slow again with only a few people in the restaurant. So slow service that when the kitchen doors opened everyone looked up to see it was their plate. Breakfast took over an hour to be served once ordered. Was supposed to be limitless but no way to order again or have the will to wait. Rooms mixed up when clearly booked. Restaurant floor dirty and sticky. Understaffed and when asked why there’s delays they told us they were very busy. Can’t imagine if they had more than 10 diners to serve!!!
• Youcef (2/5): - Not as expected
• krystie (10/5): - The hotel is right opposite the airport , great place to stay for last night of your holiday , The facilities are nice and the bed was very comfortable . I would recommend booking dinner as soon as you arrive as the restaurant gets very busy however you can order from the bar and take the food to your room Staff are very friendly
• Matthew (10/5): - Nice Stay – Convenient Location and Good Value Had a pleasant stay. The hotel is within walking distance to the North Terminal, which was very convenient. A good option for travelers on a reasonable budget.
• samluck2501 (4/5): Not Your Standard Premier Inn! - Now I've stayed in many premier inns over the years & they've always been 10/10 but this one was definitely nowhere near that score! Arrived at reception, waited a bit then pressed buzzer, waited some more then finally a man sat down at reception, didn't say much & handed our keys over & asked if we wanted dinner. I said "ooo yes please we'll put our bags upstairs & come straight down" to which he said "Oh I'll have to book you in for an hours time as it's really busy" (6 people in the restaurant is busy?) I said "Oh, it doesn't look busy" & he went "It is round the corner" (again the same 6 people.....) so we waited for 45mins & asked to sit down & got told "Come back in 15mins" At this point there was only 4 people in the restaurant. Rooms: Only 1 pillow each (normally 2 each) No shower gel in the holder in the shower. Very clean & spacious & super comfy beds. Restaurant: Now when we sat down there was only 2 people in the restaurant & it took 45mins for our food to come out. Starters & mains came out at the same time which wasn't ideal. Food was ok nothing amazing. Overall, wouldn't recommend as the same person does reception, bar & server which is ridiculous!!!
• Phinic (8/5): Very Friendly - On arrival the car park was full. However there was a disabled space which I could use as I have a badge. The staff were very friendly and checked us in with ease. I had booked a family room. However getting to the room on the second floor, only the double bed was made up. Back to reception and the man went and got a bed pack. Before he went Abbie was searching to see if there was another room set up we could move to instead, however there was not. The guy had been and got a bed pack, taken it straight to the room and left it with my son before I got back there. As i was making up the single bed, I noticed items missing from the pack so I went back to reception again. Abbie was there and I told her the situation and she was very apologetic. She went with me, got new items and made the bed up, which she said should have happened in the first place. She was very chatty and made us feel at home. We did not have breakfast booked and she booked us for complementary breakfast, however we did not get chance to take advantage of this kind offer. Looking around the room it was a normal premier inn room. The carpet had stains on, the walls had marks and holes filled that were not disguised very well. Nothing that makes any difference to the stay, just cosmetic things that could be dealt with. The bathroom was clean and mould free. It was not until we came to shower however, that after one of us had showered we realised that there was only 1 bath towel, 1 hand towel and the bath mat between us. So we shared towels as unable to go down to reception and get more towels. The beds were clean and comfy and I can even say that for the first time in a long time I woke feeling refreshed. The room we were in was 219 and it was an adjoining room of which I have not seen in a premier inn before myself. Happy with our stay and if back that way will book here again.
• N3357NYdeanp (2/5): Not the best - Arrived at the hotel to find the staff member on reception shouting and swearing at a customer. Totally unacceptable behaviour, his language was shocking, and if I hadn't jusy driven 3 hours to get there, I wouldnt have stayed
• Candy (10/5): - la verdad es super conveniente, sobre todo si l siguiente dia tienes un vuelo por la mañana
• alisonmP6524XF (10/5): Couldn't fault our stay - What a lovely experience staying at this hotel. Parking was easy, the hotel was welcoming, the rooms were extremely clean and comfortable. The food was good, both the breakfast and evening meals; for the money, it could not be faulted. However, the best part of our stay was the staff; everyone we met from front of house, chef and manager they were all so nice. The hostess, Sarah, was wonderful; funny, attentive and treated us like old friends. Thank you all so very much.
• lindsayeb (4/5): Not the greatest experience - An unpleasant stay from the start. The receptionist told me she didn't like the spelling of my first name and so would pronounce it how she thought it ought to be and proceeded to do so!!! We were checking into two rooms. My brother in law went up first and had been given the wrong keycard, resulting in him walking in on a semi-dressed lady. The receptionist argued with us about room numbers, but had clearly made the error. My sister's room had an unpleasant smell and ours had the hard wired hair drier loose meaning it kept switching off. No one came to reception when we were checking out, so it was not possible to report these issues. Luckily we have no reason to need to stay at this hotel again.
• Verified traveler (10/5): Great spot! - Great spot just outside south terminal. Perfect to rest our heads on very comfy beds!
• Gwen (8/5): - The check in was easy. Room was clean and quiet
• susana (10/5): - Conveniente para vuelos que salen por terminal norte del Aeropuerto de Gatwick
• Cristi (6/5): - I did not like that there are apparently SEVEN Premier Inns at Gatwick. I certainly didn't know that when booking. Satnav took me to the wrong one which I *wish* had been the right one because that one had free parking. The one I booked required me to park in airport short stay parking for 25 pounds for the night!
• Hide (10/5): - 北ターミナルへも徒歩で楽につながっており、ロケーションは最高。部屋のサイズも十分な広さで、ベッドもとても心地よく眠れました。レストランやバー、カフェもありここはオススメです。
• davepurdy1969 (10/5): Very quite and convenient for the airport - Perfect stay nice and quiet with plenty of parking. On arrival the bed was not made for my son. One quick return to the reception and everything was sorted straight away. Would highly recommend using before making your way to the airport which is only a short drive away

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