Premier Inn London Richmond

Location: 136-138 Lower Mortlake Road,Richmond,London,nan, Richmond, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Brambles69 (8/5): Great stay - The location was very good for Kew Gardens. The staff were exceptional, so friendly & accommodating, going above & beyond for my daughter’s allergy needs. Housekeeping even wished us a merry Xmas when we left. Parking is a bit pricey per night but it was good to have it onsite.
• j3dimast3r (10/5): Excellent Location and Very Comfortable - My wife and I stayed at this Premier Inn at Paddington Station from November 19 to 27, 2025. We stayed in Room 405 on the 4th Floor, which was a Standard Double room. We initially chose this hotel due to its close proximity to Paddington Station, and we're so glad we did! We loved the fact that we could simply walk across the street from the hotel and stroll directly into Paddington Station. The room itself was just fine for my wife and I. It was very clean and well-kept, with nearly no signs of wear and tear on the furniture. The interior decor was very modern and minimalistic. One other thing about the room was the fact that the sound proofing was quite impressive. Considering the fact that our room overlooked the street that's typically busy with traffic, we could hardly hear the outside noises. The mattress was very comfortable (to me), but my wife mentioned to me she preferred it to be a tad firmer. There was plenty of space in the room for us to relax during the evening when we're done with exploring the surrounding London area. Even though we did not opt for the daily breakfast deal, the front desk staff member that checked us in (Sorry, I forgot her name) offered us a couple days of complimentary access to the breakfast so we can try it out. We were pleasantly surprised with the breakfast! It was a hot breakfast buffet and they served 'English Breakfast' foods such as sausage, beans, various types of eggs, hashed brown triangle, English bacon, mushrooms, and grilled tomatoes. The quality was actually decent overall, but we opted to not continue with the breakfast meal plan since we wanted to venture out to try other places for breakfast. Overall, this hotel was superb value for use since we loved its location. If we ever visit London again in the near future, we would definitely consider staying here again!
• SatoshiY_13 (2/5): Terrible experience — no hot water and zero accountability. - I stayed at this hotel and the shower had no hot water at all from the moment I checked in. I reported the issue immediately, but nothing was fixed during my stay. Despite the hotel failing to provide a basic amenity, they refused to offer any refund or compensation and kept insisting on their policy instead of taking responsibility. Their attitude was unprofessional, and customer care was completely nonexistent. This was honestly one of the worst hotel experiences I’ve had. I strongly advise others to avoid this place, as you may not get even the minimum level of service — and they will not stand behind their own failures.
• E4092ZRscotth (6/5): Mostly good, but bad experience in hotel restaurant - The hotel was easy to get to and the reception staff were friendly and helpful. However, I stayed at this hotel twice, a week apart, and on the second stay I arrived around midday, so decided to eat lunch in the hotel restaurant. But when I asked if the restaurant staff could check the ingredients of a dish, because I have an intolerance to a couple of common ingredients that aren't a major allergens, so not listed in their allergen information, I was met with a flat refusal by the staff as it was, quote, "against company policy".
• DollyBirdScotland (10/5): Cosy - Hadn't used this Hub before but I'm so glad we did. Immaculate, comfortable, cosy, lovely lounge to relax in, and lovely staff - just a generally great place to use. Excellent location for bars and restaurants by Brick Lane. Has become our first choice.
• mrconradb (10/5): Wonderful weekend stay - Great hotel, compact rooms but comfortable and with everything you need for a short stay. There’s no kettle in the room but tea and coffee is available all day in the lobby which you can take back to your room if you wish. The breakfast offers superb value and the staff here are fabulous!
• ukCorn (10/5): Great place to stay - Stayed in one of the premium rooms. Great to have a fridge for small meals etc. Being across from the station made getting around easy. Also great access to grocery shops and restaurants. Hotel was clean, quiet, and had all the amenitie as advertised. You know what you are getting with this chain hotel . Would not hesitate to stay here again.
• N7048JNsh (2/5): Parking - ****BE WARNED****** The description regarding parking on the Premier Inn website for this site is wrong and on face value is misleading. It’s not £25 per night, it’s £25 per 24hrs. Though onsite, its is run by a private parking company who Premier Inn say they have no way of contacting. If you go over 24hrs you will be charged another £25. Guest relations at Premier Inn won’t help, even though the parking description appears to me to be wrong on their website. If staying for a longer that 24hrs, find somewhere else to park. Other than that, the hotel is clean tidy and the staff were very helpful.
• 869rafav (10/5): Came for breakfast only… left absolutely blown away by the team! - Best breakfast experience ever – the kitchen & buffet team are absolute superstars! what an incredible team they have here! From the second I walked into the restaurant, the management and staff made me feel so welcome. The restaurant manager was buzzing around with the biggest smile, checking everyone was happy, while the kitchen and buffet team kept everything immaculately clean and perfectly stocked. Fresh food was coming out constantly, hot plates, endless coffee top-ups, and nothing was too much trouble. Every single member of staff I spoke to was cheerful, polite and genuinely seemed to enjoy looking after the guests. You can tell the management lead by example because the whole team is outstanding. If you’re anywhere near this Premier Inn, do yourself a favour and come for breakfast – you’ll leave smiling. Huge thank you to the entire kitchen, buffet and restaurant team – you’re all amazing! I’ll definitely be back.
• O2325ATjordanp (10/5): Alex was great and so was the food - Alex booked us in nice and swiftly! And we enjoyed her humour throughout the rest of the night! Food was delicious! Will definitely return!
• sandraaS5467ZB (10/5): Good value for money hotel - Booked this hotel as it was perfect for our trip to Kew gardens. Very clean and excellent value for money. The rooms were comfortable and the breakfast was lovely. The staff were very friendly and helpful. Although it is about a 15 to 20 minute walk from Richmond tube station I would definitely recommend this hotel.
• 303dreamer1 (10/5): Brilliant stay - Had a wonderful stay specially with the guy who checked us in the morning. Didn't get his name... he was asian bald guy with glasses sure his name began N. Very attentive to our children then us, which got our children involved in staying.
• sichingl2025 (2/5): terrible service and hygiene - i stayed in room 323 from 14/11 to 17/11. On the last day, before i checked out, i developed red dots on my skin which are due to bed bugs. It is now 5 days after i checked out and the spots on my skin are getting more angry and few more have appeared.
• robertoT1948WP (10/5): Weekend visit. - On arrival my son and I were met by Nish. Who was execptional, went out of his way to ensure we were settled nicely. We explained we were their for the England All Blacks game. Nothing was to much trouble for our questions. Also we must give a great shout out to the lovely Polish waitress. I apologise for not getting her name, she showed us how make use of the local buses, this was a very busy period. And again went out of her way to reassure us. Both a great credit to the Premier inn group.room was immaculate. Breakfast beutiful. Will definitely return as very impressed with the staff, a great location for both Twickenham and Richmond.
• OnAir53254818755 (10/5): Clean and Safe Hotel - Clean and tidy room. Friendly staff once found. Good breakfast and dinner. You can always ask for fresh food atbthe buffet.
• lpwatson07 (2/5): Poor customer service! - Awful service! Told when I arrived that no table was available till 18:45 which was fine. Came down at 18:15 got a drink and waited for table. They knew I was there and two people came down who were seated before me. 18:50 I asked if a table was available so they showed me to one. Two more people then got showed to a table after me. Another customer then complained to the supposedly man in charge and pointed me out as well. They continued to take orders from the people who were seated after me. I’m here for another night, just hope tomorrow goes a bit better. Paid for the meal deal as well! You’ve let the Premier Inn name down, you should be ashamed!
• livb730 (10/5): Lovely Stay! - Nice stay! Clean rooms and friendly staff! Also we were guests of the day, winning a free mini bottle of wine! Breakfast was very good too!
• 299oraned (10/5): Breakfast Service - Daniela was SO nice and helpful, always accomodating! The porrdige was amazing, thank you for the lovely breakfast!!!
• loveacarvery (8/5): Daniela and team amazing - We stayed just ONE night to attend a show in Richmond. Booking in the chap on reception was really helpful and offered to help with bags etc. This premier inn needs a drop off bay as to park would mean a 2nd charge if you leave the car park! At breakfast Daniela and the team were amazing, friendly, helpful and made a lovely breakfast. This Premier Inn is let down by the Car Parking charge at £23!! Arrived late evening and left by 11am...£23!!! And....that is with a £2 premier inn discount. Ouch! We only stayed one night... We understand Premier Inn do NOT own this car park but that is not funny!! A better discount should be arrange for people staying. Room as always were brilliant, bed comfortable.....that is why we stay at Premier Inn's. You know what you are getting.
• K4228VYlouisee (10/5): Perfect location - Great hotel with perfect location This Premier Inn is great. It is located next to Paddington and could not have a better location. The staff is friendly, and yhe rooms are nice, warm and clean.
• Genty64 (10/5): Great place to stay in London - Great place to stay and excellent value for money. Staff were very helpful and friendly Room was really nice and clean Would stay again if in the area
• eleanorr316 (10/5): Excellent stay with amazing customer service - Amazing customer service from the staff in particular Daniela and Sheldon for whom nothing was too much! Bedroom was clean and the bed incredibly comfortable! Fully recommend staying here for visiting Richmond
• D4352FJdavidt (2/5): Scam parking - Premier inn expectation clean and comfortable, great value, however, the parkmarven car park is a total scam which the company that owns premier inns should disassociate themselves from. Total scammers . Arrived on the 13th of October in the evening, left 14th at 2pm, car stayed parked for that time. Paid the parking fee via the automated machine in the car park on our exit. Received a parking fine today, 5th November for non payment of parking fees of £100. Can’t appeal, the email given on the letter is duff. Stay from there, don’t use this facility
• Thiago_saraujo (10/5): Great Experience at a Comfortable and Well-Located Hotel - I recently stayed at the hotel and was quite pleased with my experience. The facilities were clean, and the location is excellent, making it easy to access various attractions in the city. The check-in process was straightforward and efficient, which is always a plus. However, I did encounter an issue with the reservations team, as they cancelled my booking before resolving my concerns. This aspect of customer service could use improvement. Despite this hiccup, I would definitely recommend the hotel due to the quality of my stay and its fantastic location
• 1994AJM (2/5): Dirty beds and smelly rooms!! - Check in was easy and we were up to the room within a few minutes. On opening the door to the room we were overpowered by the smell of dirty/ stagnant water. We were so tired and my little one was falling asleep so we thought we would just try put up with it. There were also big metal bars on the window which made it feel like a prison but we were only there one night to sleep so we just got over that. The worst part came when we went to put our little one into bed and there was a huge brown crusty patch of sick/poop in the inside of the duvet and sheet. Disgusting to find and so alarming that clearly the sheets had not been changed!!! We complained and was given a new room opposite which smelled much better and seemed cleaner, plus not metal bars on the window. But unfortunately by the morning, the stagnant water smell was starting to take over that room too. Think there was an issue with the aircon or drainage. The breakfast was good but the room was one of the worst experiences at a hotel I have had, especially for the price we paid. Location was good, right outside the station.
• Gregory (8/5): - Location was excellent for me
• giorgial649 (10/5): Journey in London was special thanks to Premier Inn London Paddington at Paddington Station - Easy to visit the city, near the metro station (you only have to cross the street). Beds and pillows are comfortable, breakfast is delicious. Value for money rate 10/10. If I will return to London this will be surely my hotel.
• claremI8156IH (10/5): Highly recommend - Fantastic location, very clean around hotel and in bedroom/bathroom. We ate breakfast and dinner here and couldn't fault it. They stored our bags whilst we explored London which was a Godsend. Would highly recommend.
• paulg14 (10/5): Smart, Simple, and Surprisingly Stylish – A Great Base in Shoreditch - I stayed at hub by Premier Inn London Shoreditch this week and came away genuinely impressed. It’s not your traditional hotel experience, more pared-back, purposeful, and perfect if you want to get your head down and get on with your trip. Rooms are compact but incredibly well-thought-out. The clever use of space, modern finishes, and innovative tech (including mood lighting and under-bed storage) make it feel contemporary and comfortable. Ideal for solo travellers or couples who don’t need fluff —just function. The location is spot on. You’re steps away from Shoreditch’s best cafes, bars, and transport links, but the hotel itself remains quiet enough for a good night’s sleep. Check-in was smooth, the team was friendly, and everything was spotless. If you're after a sleek, affordable base in East London without compromising on quality, hub Shoreditch delivers. I’d stay again.
• CarlM64 (10/5): A Little Gem , in Shoreditch. - A great hotel and a great location for me. Stayed a couple of times and will stay again. Easy check in , friendly staff , comfy bed and reasonable price. Plenty to choose from at Breakfast too !
• MEhinger (10/5): Great place for a family stay - The hotel is very close to Paddington Station, and we used both the underground and trains for our trip. Staff were welcoming and helpful. The rooms are clean and large enough to move about. I didn't notice any noise outside the rooms and little outside the building. Breakfast is available and children eat free. The restaurant is also available for other meals. The food was tasty and there was a good variety. There are vegetarian options, other "milks" and attention to food allergies. Great value for the price.
• speakerscorner (10/5): Highly recommended - I had a truly wonderful experience staying at this hotel; it's easily one of the best ones I've stayed at across the entire chain. My room was completely spotless and smelled incredibly fresh.
• Qwerky9 (10/5): Wonderful stay - Wonderful stay hotel was clean and comfortable perfectly located and the breakfast was amazing thank you to the breakfast team Daniela,Kiru and Janet for going out of their way to make sure we had everything we wanted
• JudyF1447 (10/5): Excellent! Will return! - Stayed here for 3 nights over a weekend with a group of friends. Most of us were in the smaller rooms which were modern & well appointed & well planned storage wise..Lighting was good & the room (mine was 1st floor) was quiet. Breakfast which we paid for was excellent value: English and / or continental. Hot drinks & water available 24/7. Staff were really helpful & friendly. Once breakfast was over, the area became a comfortable seated area (useful for groups), and a bar too.
• Explorer768165 (10/5): Paddington station premier...a perfect stay - We found the Paddington station premier inn, very clean, comfortable, with up to date decor. Friendly, welcoming staff, could not fault it, and we will be staying here again on our next visit.
• HelpfulAngel (6/5): Great location but leaves a lot to be desired - Our key kept malfunctioning. Every time we came back in the evening, we had to get a new key. This happened 3 times! We were only there for 4 days. A very loud smoke alarm went off in our room randomly and scared the living daylights out of us. The staff was not very forthcoming and helpful. The A/C kept turning off, and left the room, very stuffy. Wi-Fi is very weak, almost non-existent. The location is great, the beds are comfortable and the shower is nice.
• 214stellam (10/5): Fabulous 😍 - Fantastic stay, great location, spotless hotel, friendly staff , also played really good music in the lobby ....our room was cosy, on the second floor overlooking railway station.. perfect....
• _pjwater65 (10/5): High quality for a budget price - This is a clean, comfortable and very conveniently located hotel which is great value for what you get. The rooms are smaller but really well designed. Although no kettle in the rooms, there is tea/coffee available for free 24/7 in the restaurant which you can take back to your room if you want to. The staff were very friendly and helpful. Someone was always available to talk to. Anything extra you needed you just asked for. The breakfast was of a high standard and really good value. Would thoroughly recommend this hotel for anyone wanting quality on a budget.
• G4021IJjimm (10/5): A superb budget hotel in the East End. - This is our go to hotel in London. Richard and the team are amazing and super friendly. The breakfast is fantastic value and the location is great for exploring the East End and Liverpool St Station is very close for the tube.
• travellinghenrik2025 (4/5): Dangerous basement room with no windows and inadequate fire escape - Many rooms in this hotel have no windows. If you are unlucky enough to be given a room in the basement, locate the nearest fire exit and sleep with one eye open.
• brianmT9870HH (10/5): My go to hotel in London. - Always my first choice when visiting London. Virtually next door to Shoreditch station and loads of handy bus routes nearby make this easy to get to. Hub gives exactly what is advertised but I do recommend a bigger room if possible. Spotless and good shower too. Excellent staff make this a winner. Dozens of good food and drink options nearby. Highly recommended.
• kaysnowden (10/5): Excellent lodging for travelers and visitors - I was a little wary that this might be a budget hotel since it is so affordable, but it was anything but! Our room was well furnished, very comfortable and very clean. The location is fantastic if you are traveling to or from Heathrow, since it is literally across the street from the Paddington train and underground stations. There is a baggage room which is secure, so it's easy to store bags if you arrive early. You can check automatically, and there is also a staffed reception desk if you need any assistance or want to store bags. The staff were friendly and accommodating.
• nickeD6711HU (10/5): Lovely staff! - Maxlow, Purnima & Georgina were amazing with me. I missed brekkie and Purima sorted me out in the kitchen, going well out of her way. They also let me have a late check out as I was being a bit of a chaotic mess. I've stayed here 3 times now when I come down to London for work and the staff are always so great. Thanks guys!
• antoniag890 (10/5): Excellent accommodation and staff and good breakfast - Excellent room, with very friendly and helpful staff, tea / coffee free on tap at all times, lovely breakfast / lounge area and good hot cooked breakfast.
• lindabennison63 (8/5): was good base - spotless compact rooms suitable single person or couple but not 2 friends as would have had to climb over each other staff very helpfully moved us to a twin which you were meant to request before check in by it we didn't know, brekkie good price and value money
• O2811AChv (10/5): Great place to stay. - First time staying at this hotel. Couldn't fault it. The rooms were clean, tidy and comfortable and quiet from outside noise. We had a meal in the attached restaurant which was really convenient as they served food until 10pm and stayed open so we could stay for a drink after. The Breakfast was one of the better hotel breakfasts I have had. It was hot, constantly rotated so the food was fresh and there was an excellent selection of pastries, cereals, fruits, cooked breakfast etc. The meal deal option was great value for money. The fire alarm went off on the Saturday evening which cant be helped as these things happen but the staff rushed and turned it off really quickly. Great staff, great location. Will stay again for sure!
• annettemK9127TY (10/5): Comfortable and friendly - Great stay, the staff were amazing, very helpful & friendly. Our room was small & had a double bed, sharing with a friend so was too cosy. The staff changed the room for us and it was spacious with 2 single beds. The hotel staff were very pleasant, and one lovely lady even noticed I had my hands full & followed me to the lift to help me open the doors. Overall a very comfortable stay, handy for the tube. Shane we didn't have longer to explore the nearby shops.
• X4202EXbarbarab (10/5): Nice experience - The location is great, there is a subway across the road. The rooms are clean and well equipped. The breakfast is varied and the staff is very friendly and always ready to help.
• andreafB3686MI (10/5): Super hotel - Super hotel! Clean (small) rooms, friendly staff, good beakfast, in a nice quarter, near to Untergrund and busses and many restaurants.
• stellabZ3215DD (10/5): 10 out of 10 - Fantastic modern room with great facilities. Friendly obligible staff and great varied breakfast. Highly recommend.
• JF673 (10/5): Excellent! - An ideally located hotel for our trip to Kew Gardens. The room was very clean, the restaurant and standard of the food very good. The real star of the trip was Armondo! A truly customer focused person, who went out of his way to make sure everything was perfect! A true asset to the team.
• geem268 (10/5): Lovely Stay Overall - The staff were excellent, friendly and really helpful. Room was clean and comfortable. The coffee machine and lift were out of order during my visit, but everything else was great.
• Bubblesdevere123 (8/5): It's a Premier Inn ... - I'm a fan of Premier Inns. For a reasonable cost you get a clean and comfortable room and bed. Worth getting a Premier Plus room on the third floor as you get a fridge with a couple of bottles of water plus a coffee machine. Extra pods/milk available - just ask. They're also quiet. As with all PIs there's limited wardrobe space but fine for a couple of days. Just take some extra coat hangers. The location is good for walking to Kew Gardens or Richmond (15/20 mins or so) and there are a number of restaurants just down the road off the roundabout. Staff here are very helpful and welcoming but could do with at least one extra in the evenings as there was only one guy doing check ins, bar and food service. He certainly was kept busy. Dinner was ok. Nothing outstanding but a good deal for 2 courses with drinks and breakfast included for just under £30 if you dont fancy eating out. Parking is great. There always seemed to be some spaces free. But you do have to pay.
• angelacJ5969HS (8/5): Good stay - Stayed with a group of friends for the woman’s rugby World Cup. The hotel is ideally situated for Twickers. We walked with a breakfast stop along the way. Check in was chaotic but other than that everything was perfect. Rooms are immaculate, lovely friendly staff. Would stay again when next in the area.
• emmadA9330XZ (8/5): Great hotel for Twickenham events - Great location for attending events at Twickenham. About a 10 minute walk from Richmond station and there's a bus stop outside to take you to the stadium. Room was clean, bed was comfortable. Would definitely stay there again if I could get it at a good price.
• Simonne (10/5): Good value for money - Helpful staff and great location
• jennabZ6820SL (10/5): Please give Sneddon a raise!!! - Exactly what you'd expect for a Premier inn, comfy beds, nice and clean, does the job! However, what made this particular stay above and beyond 5*, was Sneddon on reception! The loveliest, most helpful, funny and charming man! He is an asset to Premier Inn, and whatever you're paying him, it's not enough!! He is an absolute gem, thank you Sneddon :) Jenna & Mum
• FAVIOLA PARTIDA (10/5): - Everything amazing
• michael (4/5): - While the reservation was paid in full with the cancelation option ( not canceled ) we were charged again upon check in. Refund was issued after disputing the charge - 3 weeks later . Short staffed, dining options unavailable, credit card processing unavailable to make certain purchases. The room , for which a premium was paid , was not available and a different type assigned. The staff were pleasant and trying but , in general , some reorganization of business practices is required to improve the overall experience.
• Valerie (10/5): Excellent place to stay for a visit to Kew Gardens - We had moved from the Kew Gardens hotel after a dreadful experience, the staff at The Premier were so helpful and made our trip so much better. I wish I had booked with them in the first place
• Roland (10/5): - Nice

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