Premier Inn Southsea
Location: Long Curtain Road,Southsea,Portsmouth,Hampshire, Portsmouth, GB
Star Rating: 8.2 Stars
Property Type: Hotels
About this Property
Experience the charm of coastal living at Premier Inn Hotel Southsea, your gateway to the vibrant attractions of Portsmouth!
Prime Location
Situated on the picturesque Southsea waterfront, our hotel offers effortless access to the city’s top sights, from the historic Dockyard to the shopping haven of Gunwharf Quays.
Dining Delights
Indulge in mouth-watering cuisine at our onsite restaurant. Whether you're starting your day or unwinding after exploring, our diverse menu is sure to satisfy every craving.
Comfort & Style
Retreat to your spacious room featuring an extra-comfy bed, guaranteeing a restful sleep. With modern amenities and thoughtful touches, your comfort is our priority.
Don’t miss out on an unforgettable stay at Premier Inn Southsea—book your getaway today!
Important Information
Limited parking on a first served, first served basis. 32 spaces. Cost: 7 GBP per 24 hours. Car park is managed by YourParkingSpace. If you cannot find a space please go to reception who can assist you further. Next to hotel free between 6:00pm and 8:00am. Height restriction: 2.5m. 24 hour car park located close by. Cost: 12 GBP per 24 hours.
Follow Pier road and signs to Hovercraft and Southsea Seafront. The hotel is situated next to the funfair at Clarence Pier. Next to the Clarence Pier Brewers Fayre.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Premier Plus with a view
Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
- Laptop-friendly workspace
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus double
Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.
- Air conditioning
- Coffee machine
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
-
Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Premier Plus
Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
Guest Reviews
- 218tarunt (10/5): Fantastic experience on my birthday - It was great experience staying here on my birthday, Great location, budjet friendly hotel and everything is accessible nearby (Tesco,restaurants, Bars etc.), we stayed in Room 406 which was an upgrade to Sea view providing by the lovely staff members, We stayed in different hotels but this hit something different as this room has both Sea view and City view which was a great feeling that someone can enjoy during Sunset time.
Thank you once again to all the staff members (specially Housekeeping & Front office) for providing complimentaries on my birthday and special thanks to Sharon who was polite,friendly and professional. I highly recommend this property.
- loisp791 (8/5): Hotel/ bathroom/ car park - Was really nice just the bathroom the bath was quiet high to get in and out of and nothing to help you get in also bathroom mats should just be in the room it’s not clear you have to get them from reception it need to be clear and alot bigger. Overwise can’t fault the hotel but the car park need to be signed I bit better
- jimmyd515 (10/5): Happy Guest - Friendly staff, great location and breakfast was spot on 👍
Had a view of the sea, and parking on site.. also site was very clean..
- L5925EQeddieg (10/5): Amazing staff keep it up. - I have stayed at most Premier Inn hotels when traveling for work. The hotel staff were pleasant and very helpful. Lovely gentleman Lastone made our trip easy. Supported us in sorting our parking and meal times. Great job, Lastone.
- davidlJ2413UZ (10/5): 5* - Came down for work & stayed in the upgraded Prem plus rooms.
Lovely coffee machine, great shower & the room was spotless!
Phil the receptionist was great, ordered me a taxi back to the airport which was incredibly helpful.
Would recommend
- L329SFjoshm (10/5): 10/10 - Amazing staff that are very helpful and warm too speak too, the food i had next door was fantastic, the manager (Jack) was so helpful with the room and finding other places too go too in and around the area! 10/10
- H1746ZRjoshc (10/5): Would come again! - Me & the family came to stay here the other weekend and it was such a lovely experience.
Rebecca the receptionist was super helpful on check ins.
Parking wasn’t an issue & it was in such a quiet location
Rooms were clean and tidy, very good value for money
- nikk502 (2/5): Worst dinner EVER!!! - Booked a slot tonight for dinner, arrived, sat down and ordered drinks and food. I had the tomato and garlic linguine with a chicken breast and a pizzaette on the side. After an hour watching numerous customers that arrived after us have their starters, mains and desserts I asked when I might be expecting my simple dish. The answer was that the chef had been really busy and was about to lose it?!? I looked around at the other twelve guests and wondered who’d ordered something to make the chef so?
Our dinners finally came but unfortunately they were someone elses and we’re whisked away from under our knifes and forks ( I’d have eaten anything at this point!) with many apologies. After another wait my dinner was finally placed in front of me, it was a shame it was stone cold!!!!
I told the staff and it was whisked away from me. So near yet so far away!!!
After a blast in the microwave it came back as a solid ball of pasta with a very dry piece of chicken, which was slightly burnt somehow, on top .
What a culinary delight!!! And it only cost me twenty pounds!!!
I felt sorry for the staff for being held ransom by such an inept cook!!!
- 700verityb (10/5): Great for the price - Super friendly staff. Received a warm welcome upon arrival, room was spotless, powerful shower and plenty of hot water, good hairdryer, no late night noise so had a restful nights sleep. Only minor was that parking was £8 and it would have been handy to have a usb socket by the bed. But for £60 odd can’t ask for more.
- andrewtZ7139WZ (10/5): Excellent and friendly - Very friendly staff a nice location easy to get too Very clean loved that you can help yourself to coffee and milk great deal to have food in the beefeater so very nice stay
- steveperfect65 (10/5): Excellent Premier Inn experience. - Premier Plus room was excellent.
Parking is excellent. £5 a day extra.
Staff are friendly and helpful.
Not too far from the town centre.
Breakfast is a typical buffet style. Sometimes a little on the cool side but all cooked OK.
- 455mats (4/5): Nice view but tired hotel - Great to be able to secure a sea view but the hotel is very tired and expensive for what it was. Parking was expensive, food expensive and the room expensive. Would describe as poor value for money. Rooms are tired and falling apart, the paintings kept falling off the walls. Food was plated up horribly and looked like something you’d serve to a toddler. The one dinner we had was £60 for two rather small and very unappealing plates of food, a couple of drinks and desserts we couldn’t finish because they were ghastly. Staff were friendly enough but incredibly incompetent, the waiting staff in the restaurant had no clue and got our orders wrong 2 or 3 times before we got what we originally asked for. Very disappointing. Hotel in dire need of a refurb and some staff training/recruitment.
- sandragL934FZ (6/5): not as good as normal - stayed here on sunday 9th Nov, no lift but we did recieve an email just before to tell us, we did not find the bed as comfy as we normally do it was a diffarent bed, and the breakfast is not all you can eat cooked breakfast you order and it is brought out to you, which isnt the same, so dont know if i would return to this one.
- sharoncM1947RI (4/5): Shower not working. Staff member couldn't have cared less. - Lovely welcoming staff in the bar.
Room clean and tidy.
Bathroom nice and fresh.
Shower not working. Too tired to report it in the evening. So had a sort of bath but I really wanted to wash my hair.
Reported it in the morning when I went to breakfast. Guy behind the bar went to "fix" it no eye contact and very mumbled apology.
Went up to shower. Still not work. This time water poured out between the pipe and the rain head. So I tried to use the hand held shower part to wash my hair over the bath. But this drizzled and then stopped completely. Glad I hadn't yet got shampoo on. Water stopped completely no matter which way I turned the tap. Just what I didn't need. Stressful time visiting relative in end of life care at the local hospital...
Now trying to find somewhere else to stay to night.
When reported back to the mumbling staff member he just typed and didn't say anything. After a few mins I said what are you actually doing. Writing a report he said. He handed me a scappy but of paper with a customer service number.
He didn't have anythjng to add and didn't want to apologise.
I think he must have been covering usual front of house staff. Didn't look or act like he wanted to be there.
- 700andyj (6/5): Pluming and heat issues - Always been booking premier inn as kinda know what you are going to get but I keep forgetting that I find the bed so uncomfortable it totally spoils my nights sleep.
On this occasion the beginning of November and the room was boiling with no way of cooling it down, the fan that was in there hardly moved any air so was pretty pointless even turning it on.
Sadly last night there the water pump and pressure packed up for the entire hotel and was not even fixed by the morning, I’m completely shocked that no one could call out and emergency pumper to assist. This was shocking, though not as bad as the dirty shower head anyway which really could be cleaned fully.
I’d think twice about staying here again, but if had to I would.
- 533alecd (10/5): Comfortable room , but a little tired - Stayed for one night, very comfortable but room was a little tired.
Breakfast at the restaurant next was excellent.
An excellent service by the receptionists, particularly Marie, who was very good, and went the extra mile
- bramblingway (4/5): Not the best - Great location very friendly and lovely staff . The place needs a refurb very grubby the worst prem inn we’ve stayed in. Not what you normally get in premier inn .
- berndl612 (8/5): Nice trip to South Sea - Standard Premier Inn, clean with a view onto the channel. Very friendly staff and especially Betty in the Brewers Fayre was very attentive.
- H2130GMbrigitter (10/5): Great help at the counter - wonderful help at the desk from the lady Mardje after I found out that my reservation was for the wrong day. Thank you so much for your friendly help, a reason to come again.
Brigitte R.
- J9605TEalans (6/5): Not as good as it could be - My wife and I normally enjoy all aspects of staying at Premier Inns but this visit fell well short. Due to incoming bad weather we decided on leaving the IOW early. Our taxi had been booked to pick us up at Southsea to take so to Heathrow so we decided to be safe and book the evening here. On arrival we were given a room on the top floor and the receptionist said the lifts are not working. We had heavy suitcases and asked if we could have a room on the lower floor. The answer was NO, that is the room you have been allocated.
We are both aged 69 and she could see that we would struggle and we surely did. The room clean tidy and everything that we would expect. The dinner quality of the food good, service poor. The only person with a smile was the young lady serving drinks at the bar. Breakfast that was totally different great service and good quality food. The manager a smartly dressed foreign speaking lady led a very good team. If it wasn’t for the breakfast and the room the score would have been lower.
- Debtherebal1 (8/5): Good location - Ideal location for us. Easy parking, but expensive.
Bedroom was good, bathroom good. Breakfast good. Just feel that Premier inns are becoming expensive , by the time you pay for breakfast and parking, you could be staying a lovely character star rated hotel with a freshly cooked breakfast?
- 803adrianl (8/5): Lovely seafront position - Nice position overlooking the sea. The hotel is starting to look like it needs painting in bedrooms ect. Friendly staff but reception not covered so incoming phone calls not answered
- mac673 (6/5): Sea View Room - Stopped here on a Saturday night while attending a concert in the area with an early check in, a fairly standard facility, we did book a sea view room, although not really a major feature and there was some road noise. Some distance from the town centre and pay for parking on depature. The staff were all polite and friendly enough when we spoke with them.
- E8339TLphilipb (8/5): Overall a very enjoyable stay - Excellent location great Atmosphere Rooms are good value was good cleanliness was great Noise levels as expected on a busy Road and guests themselves. Service was good Amenities was good.
- Quest07824355574 (10/5): Excellent customer service - Excellent customer service, staff are very friendly and welcoming. Especially a young gentleman called 'JACK' who went above and beyond to help me out.
- Dunwill (10/5): Family memorial - My family and I were blown away with the exceptional service with received at the Premier Inn Southend on Sea Eastern Esplanade. The staff from reception to bar and restaurant could not have been more amazing and charming. The rooms were so clean and comfortable. Thank you all for the amazing service you are all role models and we look forward to returning next year.
- 955hemantm (10/5): Amazing Views - Just want to thank Mia for her amazing professionalism. The room was amazing. She went out her way to make my stay comfortable and enjoyable. Thank you again.
- darrenc926 (10/5): Great service - Lovely staff, really friendly and attentive. Emma was really helpful and friendly. Good local people proud of their local area
- A6759KJandrewm (10/5): Surprising qualities - I was met with a very attractive receptionist with a welcoming smile named shannon she was quite funny and although it was a busy shift she made sure I felt I was the only person she cared about and how she could cater for anything I may require and would be happy to personally sort any problems. I just felt this was customer service to the letter although my stay was wonderful as always this display of interest in my comfortability and general chit chat was just what customer service is all about but rarely displayed, it may not be much to some but was a big show of character to me and I had to reach out to show her efforts are not ignored
- 374karln (2/5): Not happy - I stayed here with my family
The rooms where not as nice as other premier inn rooms we have stayed in the food at the beefeater that you have your breakfast was not very nice to the point we left the breakfast
- Expedition304923 (10/5): Premier Inn Southsea. - Nicely located very close to Southsea seafront.
The room was very clean ,bed very comfortable and the shower was very good.
Staff very friendly and helpful.
Didn't use the restaurant.
- sarahfN2096MN (10/5): Pleasant receptionist - Standard premier inn as you would expect, clean, tidy, quiet. £5 parking really reasonable. No lift but only 2 storey but if struggle with mobility or lots of cases bear this in mind.
Shout out to Jack on reception. Friendly, really helpful and pleasant to deal. Even offers to help with cases. He's a credit to Premier inn
- Jet39745203841 (6/5): Disappointing atmosphere - Very handy location but so unwelcoming if you are meeting friends .
Wanted family to meet us for a drink to celebrate my birthday as we were walking up to see the fireworks and was told it depended how busy and as long as they weren't eating . They weren't eating but the whole place was so lacking in atmosphere we went elswhere to get together . We only came here as another hotel had maintenance going on but we had been here the year before so i guess we should have known better! Last year we ended up walking up to the pub up the road instead
- moiraw238 (10/5): Great atmosphere and 5 star staff - Very short staffed but the staff there were amazing, working so hard to make sure all the guests had what they needed.
Gave great information and directions around town. Made our stay memorable
- A9820KKluked (4/5): Southend disappointment - 5 rooms booked and meals payed.
On arrival there was nobody to check us in (I think she was behind the bar and need more staff) room was dated and curtain pole was hanging off.
We booked the evening meal / breakfast combo which was a waste of money, they had run out of certain items on the menu and the food we were served was bland and cold.
The night stay was good bed comfy and shower okay, as for the breakfast this was the worst, hash browns tasted off and the bacon was rock hard.
Really disappointed as we work on the road and use many hotels from premier inn unfortunately this has put us off the brand and will be looking elsewhere for stop overs.
- Georgianaspeaksonyou (2/5): Very bad experience - Was freezing cold and noisy because of air conditioning on
Told them and tried to claim back under the good night sleep guarantee and were told couldn't as hadn't told them but we had twice
Never going back
- Bagpuss1957 (10/5): Good stay - Nice plesent hotel clean and well presented room was nice and clean food all well cooked. The hotel is situated in a nice area of Southsea and plenty to do around there
- k7cats (8/5): Nice Premier Inn - A nice Premier Inn. We paid over £100 per night for a family room. It was clean, spacious and the shower was good and the Premier Inn is handy for everything. The parking is £8 which seems to be common with all Premier Inns now. We didn't book breakfast but paid on the Saturday about £20 for 2 adults and the kids eat free. It was awful. The staff were miserable, the hot buffet was slightly warm, the fresh fruit salad wasn't fresh, the yoghurt selection was fine if you liked strawberry, the bread for toast ran out, the milk ran out, the pastries ran out and then 2 muffins appeared, they went fast. The tables were sticky. We used the restaurant in May and it was awful we thought it might have improved but it hadn't. Don't eat there. Lots of other places in Southend, go to any of them
- junedN9043IM (10/5): One night stay - Staff were very helpful. Room was really good - we have stayed in several Premier Inns and this was the best. Exceptional value for money!
- M2395QVcarolined (6/5): Average but not what we are used to. - I have stayed at this hotel several times but sadly this time our visit fell far short of the standard we have come to expect. There was only one person on reception who, whilst doing her best to help the customer checking in, was left to deal with rooms not ready for customers, and rooms which hadn't' been cleaned properly single handed. Having finally checked in, we went up to our room to find that it was a double, rather than the twin room we had booked and confirmed on check in that it was indeed a twin. After another wait at reception we were moved to a twin room, with the receptionist explaining that the first room was always configured as a twin and she didn't understand why this wasn't the case for us.
After this everything was ok, until I got home and realised that I had left a jacket on the hanging rail in the room. I have now spent 4 days calling the hotel at various times of the day, avoiding check in and check out times, but even at 9pm and 9.45pm my calls are never answered. I have also emailed the hotel via the email address in my booking confirmation email but these have also gone unanswered. I finally received a response from the main Premier Inn facebook page via Messenger this morning, advising me that they had also emailed the hotel, but I have still not received any response from them.
This has been an extremely frustrating outcome after a good weekend in Southend as it should not be this difficult to contact the hotel directly, and it has left me wondering whether we should book with them again if this is the level of service they now provide, whilst staying at the hotel and after the stay too.
- 711maxines (2/5): Awful - massively gone down hill. - Awful stay. Blood on bed sheets, broken toilet seat, shower broken, breakfast was non existent - no clean cups or bowls, no cornflakes, no pastries, no yoghurts, dirty floor, have to constantly keep repeatedly asking staff for cup or cereal! Seemed very short staff. Very poor quality and service.
Reception staff were lovely though and bar staff in the evening. Food in the evening was very poor though - many items on menu not available and portions were like a kids meal. Dirty used tissues on the carpet in the lift lobby for over 2 days. Just grim.
Only plus were the staff on reception and bar, carpark at £8 a day and aircon worked well in room.
Will not stay here again which is a shame as it was our go to when visiting family.
- Wanderer22005361602 (10/5): Nice Seafront Experience - Been to lots of premier inns and room on 2nd floor one of the largest I've had. Clean with sea view (when the tides in )
Bright and airy restaurant, good location on the seafront. Parking expensive at £8 per night but can go in and out multipe times.
Would use again
- 118perryf (6/5): Good sleep but a bad car park experience. - A typical Premier Inn, slept ok and the food in the bar was ok. We had an issue with the car park where our VW van was broken into but I also think this is typical at a Premier Inn, even though the car park has CCTV and is "patrolled" there was no way to make us aware of the incident until we found it ourselves when we left.
- I9098PBrayn (10/5): Relaxing stay - Made very welcome on arrival greeted by Phil when I arrived. All booked in very smoothly and booked my meals for me. Well done. Phil’s an asset to your company
- honeyham (10/5): Another good stay - Friendly staff, lovely sea view from Premier plus room, shame no coffee pods available during stay so coffee machine unusable. Perfectly situated for restaurants and Hovercraft, lovely walk to Dockyards and Cathedral
- philrD5340LQ (2/5): Terrible - We upgraded to a premier plus room on arrival there was a slight smell or sewage in the bathroom, but not strong enough to complain hoping it would go away. During the night it got worse so bad that we had to put the bathroom fan on all night. In the morning tried the coffee machine but was not working and we noticed a kind of mould stain under the arm chair. Will not be going back there
- Thhgp (2/5): Avoid staying here at all costs a complete waste of money - I rarely leave negative reviews, but my recent stay in the family room at this Premier Inn was truly disappointing. From the moment we walked in, the room felt tired and neglected. The bathroom was in a dreadful state – mould was visible all around, and it was clear that maintenance and cleaning standards had slipped badly.
The basics weren’t even taken care of: the toilet roll holder was left empty, and the wall-mounted body wash dispenser had clearly been watered down, offering no actual soap. The bath itself was dirty and dangerously slippery, which made using it unpleasant. The shower was even worse — a pathetic trickle of water with no pressure, not adjustable in any way, and the heavy limescale build-up meant it sprayed water in every direction except where it was needed.
Overall, the room felt tatty, run down, and poorly maintained. For a hotel that prides itself on offering comfort and reliability, this was a huge letdown. I certainly didn’t feel it was worth the money and would not recommend staying here until serious improvements are made.
The breakfast was just as disappointing as the room. Service felt rushed and unorganised, with staff seeming overwhelmed and little attention given to guests. The variety on offer was very limited, which is surprising given Premier Inn usually promotes a decent breakfast. The biggest frustration was the wait for eggs — long delays each time, and by the time they finally arrived the rest of the food was already going cold.
Instead of being a relaxed start to the day, breakfast felt more like a stressful scramble, and it certainly wasn’t worth the extra money.
- 845richardi (2/5): Disappointing. Dont recommend it. - Location is good. Hotel is A bit run down, room was noisy from other guests. Bed very uncomfortable and not like the silentnight mattresses weve had at other premier inns. Reception staff were lovely and welcoming though. But overall disappointing and won't stay here again.
- Fairydustkaz (10/5): The best place - I absolutely love this premier inn I’m a regular stayer and have got to know the staff really well ! It was victorious festival weekend they were extremely busy but still took time to check I was okay ! they put out a basket of things you could buy for a donation for GOSH which is amazing they always look after me as I have disabilities and make sure I have everything I need ! It’s a small hotel but so very friendly! I’ll be back soon it’s my happy place ! Thank you to All the staff your amazing
- davidpJ5722AF (10/5): Love Love Love! - Myself & my partner took a trip to the Premier Inn before our cruise a few months ago.
Service from all staff couldn’t be faulted & Very happy with the standard of our room☺️
Would 100% recommend.
- 930raymonds (2/5): Avoid this hotel - We stayed in a disabled accessible room where the safety bar bedside the toilet was totally unsafe. The room was excessively warm, the fan did nothing. We have raised a complaint with premier Inn and they have ignored the main issue with the toilet, mentioned noise but we never raised this issue, and apparently they say the website says there is no air conditioning
Basically the complaint process takes a week for a reply and two weeks, two unsatisfactory replies, so if you are disabled STEER CLEAR of this hotel
- U3240SYpaulinep (10/5): Stopover on way to cruise - Great place to stay if you’re going on a cruise. Staff very friendly and willing to help. Will definitely be back. Had an accessible room and there was plenty of room to manoeuvre wheelchair.
- davidlI9173BM (10/5): Enjoy our stay. - Could not fault the hotel and the Beefeater ,stayed over night before driving to the cruise terminal. The staff were friendly and polite and helpful. Would definitely recommend this Premier inn. PS we stayed there on the hottest day of the year,no problems.
- matthewlD3377EZ (10/5): Amazing stay - We had a great stay after what was a nightmare start to are weekend away long story short we had to leave were we was staying so we decided to head to the premier inn and we was met by amazing lady on front desk who helped me book a room for me and my family she went above and beyond for us late Saturday evening when we had no were Togo we are so grateful for help we will definitely stay again
- 186459And123 (8/5): Ok - Typical premier inn .
Very good location on South sea sea front .
Payed car park with limited spaces but there is another car park next door .
Very nice staff .
Typical room clean well maintained .
The wifi was non existent in the room I stayed in .
- Jsyfitz (10/5): A really comfortable stay - The previous night we stayed at quite possibly the worse Premier Inn, the truly awful, run-down, Premier Inn at Countess Weir, Exeter - to be avoided at all costs, until totally refurbished. Our faith in Premier Inn was restored in Southsea, where everything - service included, was exceptionally good. We would not hesitate to stay there again.
- 422richardt (6/5): Clean, Tidy and Adeqaute, BUT..... - The room was clean and tidy, adequate for a one night stay. Nice to watch the ferries and other ships and boats go in and out of the Harbour. A short walk to Gunwharf Quays for the lovely shops and restaurants.
Unfortunately a number of things let the hotel down. Parking is a big issue, arrived just after 3pm to find the hotel car park full, was advised by the receptionists that as we had a blue badge we could park on the yellow lines outside. This is INCORRECT, thankfully we were at the car when the Traffic Wardens came and advised that the road is loading only parking - as indicated by the double yellow lines across the kerbs.
Went down for Breakfast at 8.00am on the Monday morning to find nothing was open and were told wouldn't be ready for another 15/20mins. No reasons or apologies given as to why not open like other Premier Inns from at least 7.00am, most strange. Seems to lacking in organisation and customer service.
- LindaHul (10/5): Friendly clean comfortable - Room quiet, bed comfortable, tgerefore a good nights sleep, good products in bathroom, all staff that we encountered were very helpful and friendly. The breakfast was OK, have to admit I would have preferred self service, but that is just my preference, I understand why it's not. There is a good choice for breakfast
- lancesJ7549NB (10/5): 2 Days at premier inn Southsea - My wife enjoyed sleeping as bed and pillows so comfortable, room very nice and clean we had 2 floor facing the seafront, lovely just wished had a balcony outside, but cannot have everything lol.
Will return to that one again so nice even sitting down area outside of pub and restaurant with glass screens around as nice wind breakers
- lindasC8128VO (10/5): Upgraded to premier plus amazing - Arrived Sunday lunchtime and asked to upgrade to Premier Plus.
Wow, walk in shower (perfect for partner who has mobility problems) mini fridge which had very cold still and sparking water in along with two small chocolates. Room has an iron an iron board and a hair dryer. Lots of big mirror and plenty of lighting. We had a lovely sea view, we were hot and were shown how to put system in to 19 and cold air blew. Not a big a room as standard but so much more on offer.
Thank you ladies and gent staff we saw. Amazing 5 nights our 3rd stay this year and 4th stay booked July already organised upgrade
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