Premier Inn London Wandsworth

Location: 45 Garrett Lane,Wandsworth,London,London, London, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Justine (6/5): - The overall stay was average - comfortable and bed and good location. However the room was absolutely freezing and housekeeping didn’t come one single time during our stay. We had to request housekeeping before noon each day, which we did. But when we got back at 5 or 6pm, housekeeping hadn’t passed. So after a whole week without housekeeping, it did not feel clean. We also we often woken up by surrounding sounds (room upstairs, neighbours, construction workers all day).
• devonl882 (8/5): Perfect for a weekend getaway - Absolutely perfect for a weekend or overnight stay in london. Great price and well located. Only niggle is that breakfast seemed a little short staffed, slow topping up supplies
• R1058UNannae (8/5): Cousy, stylish and wonderful experience - Very good location in pleasant, silent district, very close to underground stations West Bromton (5min) or Earls Court (12min), bus is near. A lot of shops or restaurants nearby. Pleasant, warm and nice atmosphere inside hotel and moder interior. Nice and welcoming staff, taking care of everything. English breakfast, very tasty and good, made me feel full for most of the day while roaming around London. You can have free drinks for the rest of the day, cofee, teas, hot chocolate and bring them upstairs to your room. Room was small yet enough space for solo traveler, very well organized with a nice design, space for suitcases, small table and control panel next to my pillow to change lights or ventilation, or temperature. It seemed cool to have bottle opener mounted to the wall at entrance. My stay was pleasant and made me feel welcomed and safe. I would definately reccomend this hotel and would visit it myself again.
• alancH8564FE (10/5): A Comfortable Stay at the Uxbridge Premier Inn - I tend to stay here each year for business. It is ideally located with the usual standard of comfort you get to expect in a Premier Inn. The breakfast and dinner options are good value and plentiful. What makes it though is the friendliness of the staff who always make you feel welcome. Nothing was too much trouble for Raakesh on the front desk or restaurant
• petesandrasE3992XP (10/5): A lovely clean quiet and comfortable hotel - The wife and I recently stayed at the Premier Inn Riverside Drive Uxbridge. We can't praise the hotel enough. The room was clean quiet and very comfortable. The restaurant was excellent and reasonably priced. We'd like to commend George who worked in the restaurant and bar. He was so friendly and helpful, excellence customer service, a great ambassador for your company.
• lindaq_11 (10/5): A very pleasant short stay - This hotel was booked for us, due to an urgent medical appointment required in London, so we were not able to make the choice of where to stay ourselves. We were very happy with the room, the bed was very comfortable and large, and there was plenty of hot water for the shower. The staff were friendly and seemed genuinely pleased to see their guests. We asked for a second set of towels, and they were delivered within minutes. The breakfast choice was impressive for £8, although, a sign saying that other types of cooked eggs were available would have been helpful. We weren’t told about this until half way though our breakfast. We’d have no hesitation in staying here again, as the hotel was very good and the location is excellent. However, the lack of decent sized windows was a bit off putting, but this is just a minor point.
• 242patn (10/5): 1 night stay - Easily accessible from West Brompton tube and 2 minute walk to Earls court. Very inviting from the roadside and great atmoshere on entering. Friendly, welcoming staff and checkin was swift and easy. We were given room 2 which was lovely and clean and the bed was very comfortable. We had a basic room, but our sister paid an extra £10 for a standard room, which are bigger. We paid £8 each for breakfast in the morning which was really tasty. Would definately go back again.
• m0c84 (10/5): Great hotel and location - Fantastic location for the tube into Central London and for matches at Stamford Bridge. Friendly staff, beautifully clean, comfy beds. Options to check in early and leave backs for a while after check out so you can maximise your stay. Will definitely be back
• Bumblebee1791 (2/5): Not the standard you expect! - No running warm/hot water. Couldn’t check in on time (or even 2 hours afterwards). Had to clean the bathroom again ourselves. Huge water leak in the room.
• kayleighs439 (10/5): Wendy is the best! - I stayed here as I was on a course close by. My first impression was overall really good. My room was clean and comfortable. 1st morning I discovered my hairdryer wasnt working. I explained this at reception and before long Wendy was at more door to help. She bought me a hairdryer and waited to see if it worked. It didn't. She ran around to find me one that did. They where very short staff but her dad her colleague where kind, caring and helpful. Both carried on their shifts with a smile. Wendy saw me the next day and was again cheery and asked me how my stay was going. I had a fantastic breakfast and a lovely stay. I will be back for sure. Hotel is in a fab location for everything.
• Z5803HQjustins (10/5): Premier Inn has been so magical - Denisa is amazing she has made our welcome so delightful so far, she is a gem and very special make sure you give her a promotion and look out for her she is a super star
• graemej10 (2/5): Awful hotel. Avoid - I stay weekly for work and this hotel suffers from low staffing and tired rooms. However, I returned from work on 05/11 only to find that there was no water supply to the whole hotel. I was told that maintenance had tried unsuccessfully to fix it and left for the day. There was no notice in the lobby about this and I only found out about it when I complained. The staff seemed to have no idea what to do and offered no solution other than a bottle of water but could not explain how that would help with showering/washing hands etc. It's quite unbelievable that a hotel doesn't have water supply with no one working to fix it. It's even more incredible that the staff didn't inform guests or know how to support guests. Guest services were useless, offering a part refund for one night. I explained to them that this wasn't adequate and it would be the company not me, who experienced this terrible service, that got the compensation. As with the hotel staff it was like talking to a brick wall. Avoid this hotel
• 526gs526 (10/5): Best Premier Inn in a while - After a 5.5 hour drive we had a very welcoming reception from the lady checking us in. Room was clean and comfy. Rooms starting to show a bit of wear and tear but this the best premier inn we have been to in a while. Breakfast was tasty and plenty of it, to set us up for the day.
• SarahNoall (10/5): Exceptional Service and a Truly Welcoming Stay” - We had a fantastic stay. All the staff were so friendly and welcoming, and the service throughout was excellent. Fanica really stood out — she went the extra mile to make sure we enjoyed our stay. She was kind, helpful, and genuinely cared that we had a good experience. We hadn’t booked breakfast originally, but thanks to her encouragement we decided to try it — and ended up having it every day! It was delicious, relaxing, and a lovely start to each morning. The ground-floor lounge was a great space for breakfast and tea, and both of our rooms were clean, comfortable, and well maintained. We’ve stayed at several Premier Inns, but the customer service here was easily the best. Highly recommended!
• Scottish_gasgirl (8/5): Good value - but pack a kettle - I hadn’t come across Premier Inn's Hub concept before, but it was in a great location and a good price for a planned trip to London. Close to Earl's Court underground station so straightforward travel to and from Heathrow. There are two room styles and I chose the larger option, which was more spacious than I expected - plenty roomy enough for one or two people. The soundproofing was brilliant - the room overlooked a busy road, and you couldn’t hear a thing, nor did it seem to be affected by the corridor noise you experience in many hotels. The website advertises free tea and coffee 24/7 but I hadn’t realised this is provided by machines in the bar/foyer area - there's no kettle in the rooms. So if like me, you like to have tea in the morning before getting up, take a travel kettle. This was big black mark for me. I was keen to see one of the smaller rooms to see just how small they were but the staff refused to let me have a peek in an empty room, which was also a bit annoying. But good value, a good location - would definitely stay again. With my travel kettle…
• Passenger49644358518 (10/5): Superb stay over 5 nights - A great experience was had .. Rakesh hosted us like old friends superb Customer Service ... Loved the place ... one small comment the bed creaked every time you got off it on the Window side (never mentioned it to Reception but room 130 if you wish to check ) .. All in all this was a pleasant 5 night stay
• Climber94663 (4/5): Lack of staff and care - Visited the Premier Inn for 2 days on Business. This is so short on staff. Reception staff jump between that and the restaurant. Have just sat waiting for 50mins to get a table as the chef is new. Tables were all sticky just seemed a lack of care or staffing to support looking after this hotel. Won't be using it again. Premier Inn seems to be slipping more and more recently.
• DayTrip141968 (10/5): Surprised! - The reviews made us a little bit worried, but that was not necessary. We were kindly welcomed and helpen during our stay.
• 147mandm (2/5): Deterioration - I have been using this hotel regularly for last couple of years as my office is across the road. The deterioration of this hotel is alarming, the cleanliness of the carpets etc is not good,. the change in quality of sheets is very noticeable. The lack of staff is ridiculous which makes me feel for the lovely staff that have to run around trying to please everyone. In the last month the inner security door does not lock which concerns me and my stay last week had me woken up at 8am with a guy outside my window drilling into the wall !!!! I complained and informed it was mentioned when i booked, in small print below my booking ! then why am I still paying over £200 for 2 week nights ?? Unfortunately I do not have another hotel as convenient as this one so I am stuck with it,. Last moan to PREMIER INN get your act together oh and sort the entrance doors the screech is unbearable to the ears !!!
• Stay46456518278 (10/5): Amazing stay! - The hotel was amazing. The room was clean and tidy, and the bed really soft. The staff members were so nice, especially the ones with the late/night shifts. The location of the hotel was really good because it's right next to an underground station and 20mins away by foot from Stamford bridge.
• Journey12897624897 (2/5): Not worth the money. - We are still here unfortunately a stay 9 days too long. We received an email one week before our arrival notifying us of all the noise and our window could be covered by scaffolding. We booked and paid for this 10 months ago for 2 people. One chair in the room. One tea bag and one coffee pouch. The carpets are beyond cleaning. No fridge or in-house phone for emergencies. The general public has access to all parts of the area except the room Ofcourse. So disappointed that we have travelled from Australia to stay in the less than satisfactory conditions. Rooms are very dated and requested a room clean before the cut off time that also want relayed onto housekeeping. People look elsewhere for accomodation you will be truly disappointed.
• N6916ANamandab (10/5): Breakfast at the Premier Inn - My friend and I often pop in for a Sunday breakfast. It’s always fully stocked, great service and lovely fresh selection. . The staff are always so friendly especially Raakesh and Hamza, and it’s always a treat to start our Sunday at Premier Inn Uxbridge.
• PFitzwater (10/5): Great staff and good hotel - I stay here quite frequently and always find the staff to be amazing. The facilities are good, nice restaurant, rooms generally quiet but it's the staff who make me want to come back. A special mention to Alison and Raakesh who remember me each time and are so lovely. Please do not go to touch screen check-ins like you have in Cardiff...really off putting
• DayTrip68400139314 (6/5): I’ve been done - Slightly disappointing to have paid for the better room only to find the bits and pieces that should have come with the room didn’t
• S1498FXkeithe (10/5): Visiting family - An excellent stay. Staff were superb especially Raakesh who went out of his way to look after us. The location of this hotel is another good reason to stay.
• Y4556FDamyk (10/5): Very nice staff, comfortable bed, nice breakfast - It was a great stay! The English breakfast buffet is available in the morning for only £8, which is a great price in London. Tarek, the staff member who helped me with check-in and my enquiries, was very helpful and nice. Bray is another outstanding staff member who was really supportive and genuinely pleasant to talk to :)
• aaliyahj521 (10/5): We had an amazing time - We had such a wonderful experience thanks to Ricardo, the Duty Manager. From the moment we arrived, he was incredibly welcoming and made us feel truly valued. His kindness, professionalism, and helpful nature stood out throughout our visit. Ricardo went above and beyond to ensure we had a great time, and it's because of him that we’ll definitely be returning. Thank you, Ricardo, for making our visit so special!
• V2924DZjoanr (2/5): Not the best experience at all. Hotel smelled like damp and staff was not welcoming. - The experience was not upto the mark. Paid a fortune to stay over weekend and service was awful. The food arrived late and lack of staff was clearly visible. As a reputed brand we expected a decent service!
• Augustine (6/5): - Breakfast was ok.
• beg_m_26 (2/5): Below Basic Standards: Noise, Cleanliness, and Amenities Issues - This was a disappointing stay. Hygiene was unacceptable: Dirty towels and a carpet in awful condition. Severe noise disturbance: Ongoing construction noise throughout the day; even after I complained, no action was taken—no room change, no remedy. Insufficient amenities for two guests: A double room stocked with just one coffee bag and one tea bag. Given these problems, the hotel fell far short of even basic standards. This experience was not worth the price and I would not recommend it unless these issues are addressed.
• alessandropL3644LE (10/5): . - I had a fantastic stay at the Hub Hotel in West Brompton. The room was spotless, smartly designed, and made excellent use of space — perfect for a short city break. The bed was super comfortable, and I appreciated the high-tech touches like the mood lighting The location is incredibly convenient, just a short walk from the tube and close to both central London and nearby attractions like Earl’s Court and Kensington. Staff were friendly, helpful, and always greeted me with a smile.
• oreganoItaly (10/5): Kind staff and comfortable rooms - I've stayed here many times the rooms are quiet and shower is good.Beds conformable and rooms well cleaned.The Bangladeshi duty manager is really kind as was Bray the barman.Book direct .
• 858luckyr (8/5): Great hotel with good parking facilities, good location within minutes from Uxbridge town centre. - My family and I stayed there for university checkin, great location , relatively big room, bedding was very nice, breakfast was perfect with vegan options available, excellent parking space just in front of the hotel. aircon was very quiet and working well,staff were polite with a big smile on their face during breakfast The only negative points which prevent me from giving it a 5/5 is that the bathroom had only an overhead shower with NO handheld douchette. That was a very important factor for us and for any family i guess with ladies. The room had no ventilation as the window was sealed which makes the room a bit stuffy as we prefer fresh air instead.
• FarAway52447103173 (2/5): Level up before it’s late! - So hit and miss! One poor staff member trying to run the place all afternoon, card machine not working, till receipts not working, food ready but could not be delivered as only one staff member on! Not fair
• O8318BIdianeh (8/5): We've stayed here a number of times as it's handy for when we are visiting family at George Green. - Overall experience very good. Raakesh and Leah very friendly and Ade, the chef was very pleasant and made us a very tasty breakfast .
• JamieB2982 (10/5): The best Premier Inn - Lovely Premier inn, very clean, the team there are very helpful and Denica always has a welcoming smile and happy spirit! The team are great and always go above and beyond to make sure your stay is as smooth as it can be. Food is great and location is good. When I'm working away, I always book this hotel purely because you can rely on the team, the food and the rooms.
• sg171995 (10/5): Great value, friendly staff - Great value for the price, good location, nice clean and ambient rooms. Special mention to Dhruv at reception who was super friendly and attentive
• Yoriko (10/5): - シティ・オブ・ロンドンまで1時間弱だが、バスで1本だし、値段感を考えるとリーズナブル。
• Navigator29569822879 (10/5): CHRIS - Great reception and welcome from Raakesh have been here before will certainly be back nice rooms and E V charging. Many thanks.
• jonathangaynor3 (10/5): Great stay. Great staff. Highly recommend. Top marks especially to Raakesh and Hamza. - This hotel is fantastic in my opinion. The rooms are clean and modern. The food is good and the staff are very friendly and helpful. We stay at this hotel regularly and are always made to feel welcome. I especially rate Raakesh and Hamza who always go the extra mile to make our stay memorable.
• M985IOcolinm (10/5): Great help at reception after short notice request for a room - After delays on M25 got off at Uxbridge junction and found premier inn on sat nav at 10.45pm, drove their and was greeted at reception by an extremely helpful gentleman called Raakesh who sorted me a room at short notice and made my awful journey bearable. Many thanks Raakesh
• sonak403 (4/5): The manager was rude - So I think i had a racist experience there? I was there with my parents, (for context they were here to drop me off for my masters) and we were staying here because it's near my student accommodation. The dude checked us in (i think he's a manager there? not sure he was the only one wearing a different uniform) and he asked us to see our passports (until that it's fairly normal procedure) but later asks us where we were heading next. Now, this would have been fine if it was in a conversation, but he asked us in a very interrogative way, so I got confused and asked, "what do you mean?" and he asked "Where are you heading off next?" So I said, "I guess I'll be here for college and my parents will be going back home?" and he said, okay. then he said, "it's a legal requirement for us to ask." That was the part to which I got even more confused because we stayed at a couple more hotels before this in London and we have never been asked that question. then me being petty, I googled and there is actually no legal requirement for them to ask that question. My dad said that's because he saw our passports and thought we were going to stay here....i got so mad because even the immigration officer at the airport didn't ask questions like that! The other staff were quite nice though it was only that one manager. I asked him to make my extra bed for me and he said, "I'm going to warn you, I'm not great at housekeeping" and proceeds to literally barely make a bed for me and leave. idk if he just didn't like me or if he treated all the other guests the same way. breakfast was ok, wouldn't recommend if you're going to stay for a week like I did. was also expensive for a budget hotel? i paid like 150 pounds per night. Maybe because it was on demand? I don't know, but i wished i stayed somewhere else. Ruined my whole damn mood.
• rubyabigael01 (10/5): Loved this Hotel - I love everything about this hotel. It is a stone throw-away from the train station. The staff were so accommodating and friendly. There is free coffee/tea all day. The rooms were clean and the toilet is immaculate. It is very secured as you need your key card to access every part of the hotel (which is a plus point for me, really). Thank you and we’ll be back for sure! :)
• U1887MWrebeccad (4/5): Poor service checking in, horrible smell and annoying noise. - I've stayed here many times without issue but this time I was very disappointed. On arrival it took forever to get our room key as the machine was broken. They eventually let us into our room and we had to go back later to get our key card. The room had a horrible smell. There was construction work taking place with scaffolding all around the building which in itself wasn't an issue but there was an intermittent banging noise going on all night for both nights of our stay so I didn't sleep very well. However the staff were friendly and we enjoyed the cooked breakfast.
• Jose (2/5): Estancia - Habitación limpia el primer día los otros 4 que he estado ni un día se pasaron a limpiar ni nada, el servicio al hacer el check in, parecía que te vacilaban porque había un chico y una chica haciendo bromas entre ellos en vez de ayudarte al check in que es un momento, en el baño los jabones de mano y de la ducha vacíos y no se rellenaron en los 4 días, no dije nada porque ya llevábamos encima pero ni la molestia de preparar la habitación, porque ya estaban vacíos y por último el día tuve un accidente con mi desodorante y se rompió la boquilla y salió el gas del desodorante fuera del bote, y saltó la alarma de incendios y en vez de picar y preguntar que ha pasado, picaron a la puerta y me acusaron de fumar dentro de la habitación y cuando olieron se dieron cuenta que era desodorante, y ahí si que mil perdónes y todo, lo Único bueno el buffet de desayuno te quedas bastante lleno con todo lo que ponen
• M9834JRannm (10/5): Uxbridge riverside - Went out their way to make sure our group had rooms near eachother and breakfast offered cook anything fresh we wanted ..
• V5166NUdouglasl (6/5): Good Hotel. restaurant poor. - I've stay there 4/5 times a year, great location, parking, for Uxbridge and Underground/Tube into London. 5th Sept, good check in person at the reception, very good. Room is good , basic but al right for a night or 2. Bathroom could do with a GRAB Rail on the wall (in my opinion). I have had the meal deal which is good and evening meal has been very good, can get in bar at 5 but food not open till 6pm, only Hotel guests can use??? Last 2 times had Breakfast there, but not greatly enjoyable, on the cold side some items, No juice once!, had to ask twice for toast to be put out? kept in a cupboard, its only cheap bread why ration it? The food dishes not always full and have to wait to be topped up. There were very few people in there!!!, guy in charge was very good. The place has no atmosphere. I wont eat there again till it improves, Ill have dinner at pub opposite General Elliot, they do earlier afternoon times and will have Bfast in Uxbridge. Hotel is good especially if you get it at 50 to 60 pounds, but restaurant is poor overall, used to be buzzing. Please get your act together, its CUSTOMER SERVICE.
• richardmE5673LM (2/5): Didn’t expect such service! - What a nasty experience! Waited for too long to checkin and the lady at reception didn’t even bother to be polite. She was busy in her phone and gave us keys that were faulty. When we went back the gentleman just smiled and tried to cover the fault by giving lame reason. We planned a dinner with my grand parents and could not find anyone in restaurant! It was an awful weekend at Wandsworth.
• eirinn191919 (10/5): hotel review - The room was a perfect size for us. It had the stuff we needed like a shower, good size bed, vanity and a chair (no mirror by the vanity but there is in the bathroom) , hair dryer, soap, clothing hanger and a place for charging. Even a bottle opener😆, And a space under the bed for suitcase etc… There’s a little bar in the lobby with a nice seating area. Coffee is complimentary. The staff was kind and helpful.
• lizhR1549BG (2/5): Disappointed - Awful. We asked 3 times to get the cleaned - never happened. So much for all the posters scattered around telling you how easy it is to get clean towels etc.
• emmapW4573ZL (8/5): Lovely stay - Great customer service from Raakesh, very helpful and friendly. Room was lovely and clean and very spacious. Would recommend to family and friends
• chloea1812 (10/5): Perfect stay for concert or over night! - Staff were so lovely, friendly and welcoming. They helped us check in as the screens were not working. They made sure to inform and explain all the information we may have needed during our stay. The staff member who checked us in was also more than happy to see if he could place us into rooms close to each other. As we were staying for a concert it made it easier for us to get ready! I would highly recommend staying here, we picked the smaller room and it was perfect for one person, but larger rooms are available. Also this wasn’t and issue to us but others might want to know there was no window in the room but the Air-con works very well.
• jonathanbG9121JL (10/5): Long stay in Uxbridge - I stayed at this hotel for 14 weeks, I found the staff to be exceptional, going above and beyond to make my long stay pleasant. Massive thanks to Alison, Leah, Sharon, Franka, and special thanks to Rico and Raakesh
• TripAdviserreader (6/5): Let down by basics - We'd booked a premier plus room for three nights - two occupants. On arrival, there was only one hand towel and one hand towel in the room, so extras had to be requested. The room was a good size, and the bathroom was very clean with a good shower. However, the extractor didn't work, which resulted in the room steaming up quickly. Our room wasn't cleaned on our first day, despite us getting reception know at 11.15am (you have to let them know by 12 noon if you want it serviced). We requested a clean the next day, but on returning to our room to get ready for a wedding we were attending it hadn't been done again. I located a very helpful employee called Leo who provided me with some clean towels and assured me that he would instruct someone to clean it after we had gone out. This was done, so thank you Leo. It appeared there was a shortage of cleaning staff and staff in general. I'd dropped something on the floor as we were leaving to go home, and under the bed there was dust and rubbish left by a previous guest! I'd contacted the hotel twice prior to arrival about an issue, and they didn't give me the courtesy of a reply. So, plus points: Great location, good sized room, reasonable price. Minus points: lack of basic cleanliness, basic maintenance, and basic communication skills. It's such a shame as the basics let down what could be a great hotel.
• 458mattm458 (10/5): Great welcome, lovely modern budget hotel - Very friendly staff Warm genuine welcome Compact modern and clean room with all you expect.. Great value buffet breakfast. I'd book this again as a London over night business or pleasure
• 78timf (8/5): Great hotel - Nice hotel in a very good location for getting in and out of London, parking just down the road. Easy access to train or tube.
• mkimmings (8/5): A quick trip into London - Room clean, shower ok, needs more towels and a better shampoo and body wash, staff ok on the whole, breakfast pretty tasty…. Quiet at night, room hot but had air con, on the whole a 6/10, would stay again
• stevfran (10/5): Recommend - Very basic room, but very clean. Bring your own flannel for washing your face. Extremely friendly staff. Great value for breakfast. Would stay again.
• angelel985 (2/5): The worst premier inn I’ve ever visited - Nothing, the room was very damp And musty scented, my friend had issues that they couldn’t resolve throughout our entire stay resulting in her having to share my bed the entire stay I paid for my own room yet due to having no other option I had to share I demand a refund. The worst hotel I’ve ever been too. Her room stunk of cigarettes then the room they moved her too was dirty with takeaway bags on the floor with open coke cans. It had clearly not been cleaned or checked
• nikkiv456 (8/5): Clean comfortable quiet. - I have stayed at this Premier inn regularly. I had booked a superior room ( which gives ultimate WiFi/ fridge/ top floor). Location is fab. Buses outside. Southside Shopping centre with Decathlon. Boots. Waitrose Whsmith. TKmax. MegaSainsabuy's. With secure coverd parking for £12/24hr. Food is always up to standard. After check out, luggage storage is possible until the end of the day . But above all , all the staff are good and extremely helpful and willing. Naveen - duty manager - nothing was too much trouble. Thanks for looking after me.
• jamesmG4323SZ (2/5): Horrible Experience! Hire more staff - We stayed over the weekend and the experience was appalling. No phones in the room, tried to contact reception and no one responded. My wife went twice and couldn’t find anyone around. The room had damp smell and for the first time premier inn disappointed us! The room view was blocked with scaffolding works and no compensation or information was given upon arrival.
• Verified traveler (4/5): D- hotel - Terrible experience. Would not return. They need to fix their key machine bad. Lots of people with issues accessing their rooms. Room was very blah. Nothing special. Pay more and stay somewhere else.

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