Premier Inn Liverpool City - Albert Dock

Location: East Britannia Building,Albert Dock,Liverpool,Merseyside, Liverpool, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• Ian (10/5): - The staff were excellent, very helpful and friendly. The room was spacious and spotless.
• Daydream03613103509 (2/5): Do not stay in Room 1! - We are regular visitors to Liverpool and choose this premier inn on a regular basis. It's in a great location for most things in Liverpool and is usually a reasonable price. Most of the time we have been fortunate to get a view overlooking the dock. This time we were allocated room 1 which is on Level M. This room overlooks the main entrance to the hotel and is one of the noisiest rooms we've ever stayed in. All night there were people arriving, but also deliveries of stock and laundry being collected and returned to the hotel. I would advise any one checking in to refuse rooms 1-5 as you will not get a good night's sleep.
• PCCH1983 (8/5): Good overnight stay - Good overnight stay in a refurbished Premier Plus accessible room. Very modern, clean and great wet room. The air conditioning was new, which provided good heat. It's a big hotel and I thought it was disappointing there is no bar/lounge area or evening meals offered. Luckily, there is a really nice Toby Carvery next door. We paid £15 for early check-in upon booking. Room was not ready when we arrived. The male receptionist said it was not guaranteed, it did not say this in the email, so make sure you get your £15 back if your room is not ready.
• 712eveb (10/5): Great customer service - Julia was an amazing help today. Incredibly patient and kind when dealing with a payment issue. Fantastic customer service.
• Flyer321963 (8/5): Good value - Comfortable beds, quiet nights and gorgeous listed building. Rooms need updating but can’t beat the price and location.
• 656nassers (2/5): Bad experience - I was charged £200 for a side room with no access to open air worse than a cell in prison!! This room was not worth more than £50/night! The room is interior with the window in the room is fake! The fan in the air conditioner was noisy with unbearable loud sounds and should have been replaced long time ago. The spare pillows were smelling sweat! I had to use the bathroom towels to sleep. I was tired and honestly thought if I make a foss in the reception I get no more than more misery and if you change my room you will still push this room on someone else! This was my unfortunate stay on the 29 November 2025 in this hotel.
• 544Betty (4/5): Poor accommodation - There was only one good point about this Inn ie location it is so close to the Arena. It was worn dated and extremely cold in our room 202 2nd floor we had to get into bed fully clothed to stay warm.Very disappointed as we have stayed in all the Premier Inn in Liverpool now and this was the worst. We have stayed in Premier Inn all over the country and find that they have cut down on staffing the Inn that's why we did not go down to reception and complain.Never go back there we are going to start booking other hotels now .
• alybalybe (10/5): Perfect for a short stay - Very helpful staff, plenty of parking space, clean room with a comfortable bed and also a decent breakfast. Perfect for a short stay.
• Safari57026278553 (6/5): Disappointing - The location was excellent, the rooms basic. We either froze or boiled as the temperature was very difficult to change. The restaurant downstairs was very unaccommodating and kept wanting to separate us even although we were a big group of 24 and they had the room for us. There was a young lad at reception with glasses that was excellent. The same could not be said for the mature lady that worked in the evening. We asked for the room to be cleaned and it wasn't. It was easier to just manage your own towel change. I'd stay there again but it's not around the guest comfort but the staff's ease.
• jeffmW5108KS (10/5): First visit Liverpool - Excellent experience kind friendly efficient staff who helped with our questions Steven mark tash john to name a few. My first time in Liverpool. What a friendly city. All the sousers are brilliant your city is an exceptional place to visit. Thank you scousers for a great weekend
• andrewsB2021HO (10/5): Pleasant stay for a stress-free early morning flight - I stayed here for a short overnight prior to a flight. The hotel was easy to get to on public transport and the staff were friendly and polite. I had a Premier Inn Plus room, which was well presented and looked to be a good choice for a longer stay. Breakfast was good; good choice of continental and nice to have the hot items cooked freshly to order. Good location as only a 5-10 minute walk to the airport
• andrewlovejersey85 (10/5): Great break away - The location was excellent great atmosphere the room 123 was amazing I would like to stay in same room next time the value of money was wonderful
• wixon (8/5): Friendly, warm, great location - We were received warmly and given a high room with a view over the docks and down the Mersey. The bed was wonderfully comfortable and the room was peaceful. We paid for ultimate WiFi but on the second day only one of us could access it so we paid for something we didn't get. Breakfast was relaxing and delicious.
• RainGlows (10/5): Great Stay. - The hotel was right on the docks, which is where I needed to be for my regional meeting. I didn’t stay for evening meals, but I did want breakfast, so when I did, it was exceptional, as I’ve stayed in many premiere inns for work through the years, and this one was my favourite stay. I come to liverpool for work, and this is the best one in the city for me. I stayed for a couple of nights, and wanted too shout out one of the team members working, don’t know if he was the manager or a general team member, but his name was Chris, and everything wasn’t too much trouble. I observed him chatting to other customers and they seemed very appreciative of what he was doing. I found the same, even though it was very busy. The room, was great, I loved some of the open brick walls, which was something I’ve not seen before. Being so close to the city, but just off the path, it was ideal for everything I needed. The only thing I found a slight hiccup with was the speed of the WiFi, as my laptop wasn’t connecting as well or my phone, but still managed.
• stephaniebW8008PF (10/5): Lovely stay ,perfect location for shopping. - We requested the same room we had the previous year and we got what we asked for .Staff on reception are very helpful and polite restaurant staff helpful and obliging. Rooms clean ,beds comfortable.Breakfast is lovely so much choice .
• Nikshade (2/5): Disappointing - I stayed here on the 16th - 17th of November - in a Premier Plus room and had a very disappointing experience. I’ve stayed in many Premier Inn hotels before and the staff have always been friendly and helpful. I called the day before to ask about early check-in and was told it would cost £15 from 11am but will be free from 1:30pm if the room was available. When I arrived at 2pm, the receptionist was unexpectedly hostile. He confirmed the room was ready and available but said I’d still have to pay £15 to check in before 3pm. He then told me I could wait until 2:30pm and was welcome to sit in front of him for half an hour. It felt unprofessional and like a money grab. My room (218) was very clean but extremely cold, and the temperature controls didn’t work - I didn’t have a comfortable night. There was also a sewage smell coming from the vents. Overall, a poor experience and definitely not what I expect from a Premier Plus stay.
• Dreamer16271125112 (10/5): Faye was superb!! - Stayed here for a business trip and was met by Faye, let me tell you what a credit to Premier inn. From start to finish my time here was excellent (Thanks to Faye) I would highly recommend this hotel to anyone and I’m even planing return trip with my wife in the new year. Only thing I could fault was the attitude of one of the managers Dean. Thanks again Faye you really made my experience GREAT!
• Kingorotava (8/5): Close to airport - Only 10 minutes walk to airport for early flight. Room good. Dinner was nice and at a reasonable price. Staff plesent. Only negative floors are floorboards, so woken up a few times..
• lisasF2947CY (8/5): Great location but no view - The location was was brilliant. The staff are really friendly. Breakfast was the same as in every other Premier Inn which is good. One of the lift did break and a lot of people are having to take the stairs rain constantly and it was a huge puddle right inside the door, but the thing that did last down Was we paid for a view and there was no view
• teresatB3702FH (10/5): Amazing staff - Absolutely brilliant customer service. Staff were so friendly and helpful especially young women who likes to wear her slippers on her night shift lol which I loved. She was the loveliest kindest staff member I've come across recently and stayed in a few premier inns recently. So thankyou for being so friendly and welcoming young lady ur worth ur weight in gold.
• 514adrianw (10/5): Great few days in a great location - Great location, lovely hotel with many original features. Perfect location, with plenty to do on site and only a short walk to the city centre.
• Upthereds123 (10/5): Great stay/ new place - Usually stay at Moorfields but they were full so paid the extra for Albert Dock. Not disappointed. Great people, great stay with no issue. What a lovely place. Might stay here in future due to location and lovely views.
• AlandeWalden (10/5): Good central base. - The Hotel is in a historic building: a former warehouse that was the first in the world constructed with brick, steel and cast iron to reduce the risk of fire. It is also part of the largest site of graded buildings in England. As far as possible the character of the building has been preserved. Our room was comfortable, well-maintained and clean. I'd add the small proviso that the exterior window do gather condensation, which can detract from the view over the actual dock: makes the view a bit 'foggy'. Check-in was simple and welcoming. Food is good. Obtaining a taxi is easy. It is a short walk to the historic Pierhead and both cathedrals and other attractions. We were there over the Remembrance celebrations. I should also mention the prompt, business-like response of the staff when the fire alarms sounded early one evening. They reacted very well. Fortunately, it was a false alarm. Tip: ask for a view overlooking the dock.
• Flyer01659906977 (6/5): Don't eat there !! - Location, great. Room ,small but nice and clean Food was terrible. Really terrible. Breakfast was edible but evening meal was really bad.
• northernbird18 (10/5): Short solo break - Clean and comfortable. Friendly staff and couldn’t get much closer to the arena which was perfect for me. Great area with lots of bars and restaurants and sights nearby and a short walk into the city centre. If I’m ever back in Liverpool I would definitely stay here again
• lakelord (4/5): A tired hotel. - This location is well past a refurb. The standard rooms are below standard compared to other vendors and other Premier Inns for that matter. Simple things like USB connections (for charging) etc are non-existent. Although the view from our room was nice, it was impossible to see unless you opened the window as the windows were filthy. On a positive note, the staff were efficient and friendly so no issues there.
• dawntJ9285IM (6/5): Poor checking-in Process - The hotel is in a great location, room was large and comfortable but the experience was massively let down by the poor checking in process which really needs sorting out. Check-in was 3pm to which we had to join a very large queue, only 2 people serving on the desk and the process was lengthy. When we finally reached reception after about a 30 min wait we were told that not all the rooms were ready and we had to pay for each room separately which was bizarre as I had 2 rooms to pay for! The hotel needs to either look at staggered checking in times or have more people working at peak times. Rooms should also be ready to check into at the stated time.
• alanbK6714BP (2/5): Never again. - I arrived at the hotel at about 8.30pm to find that there were no reception staff available. Instead there was a self check in system that included a programmable room access card. My room was on the first floor and the lift was out of order but I managed to get to the room and go inside. I found that the access card also controlled the lighting but had no idea that for the lights to stay on it needed to be placed in a slot in the control panel. This meant that when I was some distance inside the room all the lights went out leaving me in complete darkness. That I managed to make my way back to the door without falling over anything and get the lights back on was down to luck. As an OAP with mobility issues and with no-one nearby to help me, if I'd tripped over in the darkness and hurt myself I'd have been in serious difficulty. This was a health and safety nightmare.
• TMIN2018 (10/5): Great value for money - Beautiful room with a great view every thing was spot less in the room slept so well plenty of hot water and super comfortable bed
• Global425760 (4/5): Noisy - Rain on the window, the window sill or similar kept us up all night. I appreciate that the rain is a natural occurrence so premier inn cannot be held accountable for that, but I don’t get kept up all night in any other habitable dwellings when it rains so it must be a flaw with the building itself, which premier inn are accountable for. Seems a strange thing to complain about but it was so loud.
• Quest53580014675 (4/5): Disappointing Experience - Booked our rooms online and paid, there was a booking change and charge which the portal information stated to pay the balance on arrival along with the parking fees for the duration. We were meet by a receptionist who was abrupt, unhelpful, and condescending, threatened to not book us in or help with parking payment. Most unpleasant experience in a busy reception area
• billg3715 (8/5): Good stay - Stayed for two nights. Self check in although assistance was at hand. Room was fine, excellent mattress,duvet and pillows. Room was very clean, two bottles of water in the mini fridge! Bathroom was clean, excellent shower and washing accessories. WiFi was abysmal, couldn’t download items. Breakfast service was excellent, food itself couldn’t be faulted. Very handy for M8. All in all good value.
• TheRealHG (10/5): Cosy night pre flight - Stayed here overnight as was getting on a plane early morning so needed a bed for the night. Room was large with a plush soft bed, a very powerful shower as well as tea and coffee available in my room. Free wi-fi was decent and staff were very friendly and approachable. Would highly reccomend for airport travellers as there is a bus stop right outside that takes you straight to the airport. Very convenient.
• LuBaldauf (10/5): Good experience overall - Great location, close to the motorway, so it was ideal for exploring Scotland. The staff was polite and helpful, and breakfast was excellent!
• 769nathanm (10/5): Great hotel with great staff. - New style room. Absolutely spotless. Would definitely stay at this one again. Team Member checking me in was friendly, interested in my journey and onward travel.
• stevenkD1593FL (10/5): Great hotel. Walking distance for the airport. - Great hotel. Booked a premier Plus Room and it was lovely (Certainly worth the few pounds extra). Didn't need to deal with any staff as used the self check in machine. Left early so didn't need breakfast but I would certainly use this hotel again if in the area. Thank you.
• natalierL495WB (10/5): Highly recommend - We booked this hotel after a flight as we didn't land till around 00:40, upon booking I called the hotel to let them know we wouldn't be checking in till around 1am, the lady on the phone was very helpful and polite. When we arrived check in was very easy. Our room was very clean, bed and pillows very comfortable. Breakfast the next morning was lovely! So much variety to choose from as well as plenty of hot and cold drink options. All staff were very helpful and polite. We enjoyed our stay, we would definitely book again.
• jamessO6293ZK (4/5): Not what i expected - Big car park. Very friendly staff. Room was very clean but the noise levels really let it down. I was on the ground floor. I was woken every single time anybody came in or out of reception. Also the walls were so thin I could hear the couple above using the toilet like they were in the room with me !! The breakfast was awful. The food was left under lamps and was rubbery. Would not stay here again.
• lorraineh592 (4/5): Just not for me, not right at the airport and a bit dreary - This hotel is a 10 /12 minute walk from the airport - which if on an early flight or bad weather is not an option, £10 for a cab - no shuttle service. Rooms are dreary, bathroom was poor, bed was comfortable, would look at alternatives if staying in Liverpool airport again not good value for money for what you get and not up to Premier Inn standards - though in recent years they seem to vary greatly from location to location- some are great and some are very poor.
• Y7438AAheatherm (10/5): family - absolutely brilliant hotel clean friendly and we will only use this hotel when wr come to scotland. highly recommend this hotel to friends and family
• PaulRoath (10/5): Great, comfortable and clean in good location. - Always use this Premier Inn when staying near Bathgate. Love the premier plus rooms for extra comfort. Place is always clean, quiet and a Toby Carvery next door. Staff always pleasant and so helpful.
• T4729DYleeh (8/5): Pretty good - Seemed like the best hotel in tha area. Staff were great. breakfast very busy when we were there but ok. Not cleaning the rooms as standard nightly which I think is a bit rich when they aren't exactly budget anymore. Parking good and a Toby Carvery next door. My only complaint is the lack of air con. Never thought that would be a concern in Scotland but the room was 29 degrees when we were there in late September.
• G2306JMjulier (10/5): It was a perfect start to our holiday! - My friend and I booked two rooms at Premier Inn John Lennon airport hotel,the night before our flight, to Palma Majorca. It was our first time staying at this hotel. When we arrived we were greeted warmly by the receptionist I can't remember her name,I wish I had made a note to. Anyway this lady had a good sense of humour and she was very helpful. We booked dinner and it was delicious,my friend had a burger meal and I had the chicken curry with all the trimmings! We had an early morning flight so no time to have breakfast! The taxi booked from reception arrived on time.The rooms,bed, bathrooms we had were very clean,and modern,in fact they were spotless. The rooms were silent so we had a good night's sleep. We will absolutely 💯 stay at this hotel again! It was also very convenient for the airport, today we walked to the hotel from the airport it took 10 minutes and is a straight path.
• bogdanpopey (4/5): 4 star SCAM - We wanted a nice Premier Inn experience. We used motorway-king of Premier Inns before all over UK but this one even with the refurbished rooms seemed of a cheaper quality. We are now finding out that gone are the days when Premier Inn was a desired hotel chain throughout UK and Europe. Standards are gone and definitely 4 stars are not deserved. Cleanliness is something they need to really work out. For a 3 star hotel we can expect some amenities of a certain quality but not for a desired 4 star.
• LadAndHisTravels (2/5): Freezing Aircon and terrible internet - Check-in was self check-in, this was fine, but the key to one of our two rooms didn't work, so had to find somebody to make a new key, this took 15 minutes as they were all working in the bar/restaurant. Room aircon temperature was freezing, no matter what we changed it too, but the biggest issue was WiFi, I just needed to check some emails and look at a couple of websites, terrible, it was restricted to 250kb, that meant the BBC Home Page took almost 2 minutes to load, it is an absolute disgusting practice to clean free WiFi when they restrict it so much you are forced to pay for premium which did work as advertised at 5mb
• Globaltravel2323 (10/5): Great night sleep - Staying here at the moment, spacious rooms, lovely staff, nice layout. Close to airport, comfy beds, great good nearby Highly recommended
• A3253QXmatthewc (10/5): Great staff, comfy beds and clean! - We had to stay here for 6 nights, because our Landlord turned our home into a building site, which wasn't safe with my mobility issues. I genuinely couldn't fault the staff and how well they looked after me and my family! Gabby, Julie, Margaret and the rest, where always happy to help and did so with a smile. The food is great, albeit a little limited after 6 nights, the Katsu curry is particularly very tasty and the mixed grill offers good value for money, even if the steak is a little underwhelming. The rooms were immaculately clean when we arrived, and everything you'd expect from a Premier Inn. The only criticism I can really make is with housekeeping during a long stay. We asked for a full room make up, several times. But, housekeeping kept missing things like emptying the bathroom bin, or changing the bedding, despite it being requested if we made the beds in the morning. Nothing major, just noticeable during a long stay. While Speke is definitely not somewhere I'd choose as a holiday destination, if we ever need to be near the airport, or if our landlord turns our home into a disaster site again, we'd gladly stay here again. Thanks guys!
• ManxieLass (10/5): Happy with our short stay here - Arrived late and stayed for one night. Check in was quick and easy which was appreciated as it was nearly 1am. Room large, clean and the bed was super comfortable. Breakfast was standard but the lady who served us was friendly and helpful.
• O3524HHannemariem (10/5): Best Hotel in Bathgate - We arrived at the hotel on Thursday 28th August we had already checked in online but when we got there the staff was amazing and so friendly they couldn’t do enough for you to help make your stay as comfortable as possible the rooms are perfect clean and full of the essentials that you need from extra pillows to having a nice cuppa in the morning the morning breakfast is the best around again the staff couldn’t do enough for you. We never stay anywhere else when we travel to Scotland.
• Gwenny (6/5): - The beds are perfect. The room was standard. The bathroom ok only ventilation was dirty with dusty and nosy.
• 964nevilleg (10/5): Lovely hotel & lovely people. - I couldn't have asked more of this Premier Inn. Everything was brilliant. So very different to Hotel Indigo. I had the evening meal & breakfast meal deal on both nights I stayed. That saved 30%. The staff were all very friendly, helpful & had a smile on their faces. Very enjoyable & pleasant stay.
• 454jackid (8/5): Overall very good - Excellent Premier inn. Room clean and fresh and the new endorsed mattresses are fabulous, very comfortable. Staff welcoming and friendly. Rooms were of ambient tempersture spotless bathroom and great shower.Coffee and tea replenishment freely available in reception. Parking 1st night great. Second night not so as arrived late back after a concert in Edinburgh and ended up parking on a grass verge away from hotel. Not great. Didn't eat there. Train station is a good 30 min walk away. Vending machines for snacks in reception area. Overall a good comfortable experience.
• snitak2025 (10/5): Lovely stay! - We had a really lovely stay at the Premier Inn Livingston (Bathgate). From the moment we arrived, the staff made us feel so welcome — everyone was friendly, helpful, and genuinely attentive, which made such a difference to our visit. The hotel was clean, comfortable, and well-kept, just what you’d expect from a Premier Inn, but it was the staff that really stood out and made the experience special. The check-in was smooth, the team was always happy to help with any questions, and they went out of their way to make sure we had everything we needed. It was a great base for exploring the area, with good transport links nearby, and after a busy day out it was lovely to come back to such a relaxed and comfortable place. The rooms were spotless and the beds very comfortable, ensuring a good night’s sleep. Overall, we had a very positive stay and would happily recommend this hotel to anyone visiting the area. A big thank you to the team for making our trip so enjoyable!
• AST183 (2/5): What happened to Premier Inn? - Check in is now automated so don't get there 15 minutes early because there's nobody to speak to The room wasn't cleaned mid stay - this is the only hotel chain I know that does this The sink plug was jammed in the sink, so the sink was out of action and there is nobody to speak to The fan in the bathroom does not work There is no iron in the room The much vaunted comfortable bed gave me a bad back Really under par for an expensive stay
• 564sianw (4/5): Avoid - stressful experience - Stayed here before an early morning flight with my husband and 16mo son. The room was nice enough - spacious, clean and comfortable. On arrival, no staff around anywhere. Checked ourselves in using the self service kiosk. My dad dropped us off and went to find a staff member to check if he needed to pay for parking and a staff member in the restaurant confirmed the first 20 minutes were free - great. I had previously arranged for the travel cot we were taking (as they don't provide mattresses in the ones they provide?) to be collected by my dad the following day as we would be going away for a week and did not want to travel with the cot. I confirmed this with a staff member upon check out at around 4am the next morning. He assured me it would be fine and to send my dad a picture of the collection tag which I did. Upon his arrival, the staff member he spoke to refused to give him the cot without the original tag (which was boarding a flight with me), I spoke to the staff member on the phone and he was completely unwilling to do anything remotely helpful. So I boarded my flight quite stressed and feeling bad for my dad and sent another email confirming the arrangements that had been made in advance of our stay. My dad returned later in the day and spoke to the duty manager who did return the cot to him after commenting that she had seen my email (didn't bother to reply though). We thought it had all been sorted until today - almost 2 weeks after our stay - when my dad received a parking ticket claiming he had parked overnight!! He wasn't even a guest at the hotel and literally dropped us off and picked the cot up (successfully on the second attempt). Absolutely abysmal experience and instead of being a convenient option has just made a nice holiday a totally stressful time. Would never ever use Premier Inn again. Pay a little extra and stay at the Hampton at John Lennon - save yourself the headache.
• Dennis (10/5): - Best location to visit the Albert Dock complex.
• Voyage29007983731 (10/5): Night before an early flight. - A great place to stay before an early morning flight. Well within walking distance to the airport. Usual high standard of a premier inn with a bar and restaurant too.
• L1838YPstuartf (10/5): Lovely hotel with lovely staff - Fantastic hotel, we stay here a lot when travelling up. The staff are so friendly and helpful, just like to mention the chef she is super friendly and welcoming just what you need in the morning!
• jackwK7299GE (10/5): Great experience - The service at the hotel was great and the room was very clean and tidy staff were great and so was the breakfast and I slept well
• L2337DVvinceb (10/5): Bathgate review - We arrived after 9pm after a tiring journey. Whilst checking in, the very friendly staff overheard us discussing where we could eat the pizza we just bought, and invited us to sit in the breakfast area. We reminded the staff that only one couple had managed to reserve a lye check out, so that looked at tomorrows booking and extended that offer to the other couple too which was a real bonus when we were. Trying to get ready for a large family celebration. The breakfast the following morning was first class, and that’s from me who had vowed never to eat at Premier Inn again. Well done to everyone who made our stay so nice.
• liamp555 (8/5): Decent overnight stop - Handy little hotel within walking distance of the airport. Main entrance is hidden around the back and isn't visible or signposted in front of the hotel as you arrive on public transport. Facilities all right, if relatively basic. Reception was unmanned when we arrived, and 1 of the 2 newly-created keycards from the self-service machine didn't work. You pay a premium for being so close. The Travelodge is only a little further away. There is a Hilton even closer but several times the price.
• acoulton (10/5): A great night's sleep - Very handy for Liverpool Airport, smooth check-in when we arrived from our flight at 2:00am and brilliant to have a 12:00 checkout in a quiet & comfortable room so we all got a full night's sleep before the drive home.
• keithmG6701NE (6/5): Beware parking charges - I have no problem with the hotel. The rooms are clean and comfortable and the staff are friendly and helpful. The hotel is perfectly situated for an early morning flight from Liverpool Airport and the room rates are reasonable. But be warned, you have to pay to park there when you arrive. When I booked my room, parking was £10 a night. Not long before I was due to fly, I got an email saying the cost of parking had gone up but if I spoke to a member of staff on reception, they would honour my original price. That's just as well because it now costs £30 a night to park there (there is a slight discount available, but it is slight). All a bit of a ripoff really and other hotels are available.

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