Premier Inn Poole Centre - Holes Bay

Location: Holes Bay Road,Poole,Dorset, Poole, GB

Star Rating: 7.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• L9561BPbeckya (10/5): Girls weekend break - I stayed here last weekend after enjoying a lovely evening on the quay, I was made to feel so welcome & staff went above & beyond to ensure everything was up to expectation. Will definitely be returning in the future!
• J4254KRryann (8/5): Good - The restaurant was very busy but the staff were kind and hospitable and able to squeeze me in. The food was good Debbie was great, thank you
• Inspiration698420 (4/5): Needs a good cleaning everywhere. - The hotel looks nice from the outside, and there's plenty of parking, however it's not being cleaned very well. There was fired mid on one of the stairs for 2 days, the corridors don't look like they get vacuumed more than once a week. The toilet was not cleaned, tiles in the shower were dirty, bedding was stained. We had to go to a supermarket and buy cleaning products to clean the room. Would not stay there again.
• Sayedasitis (2/5): Book if you enjoy mold and damp smell. - The corridor and our rooms smelled of mold and damp. It really triggered our allergies. We notified staff and they already knew about the smell saying there was nothing they could do.
• Sightsee670387 (4/5): Ignored by breakfast staff - Always been a great experience staying here as I’ve stayed at least 6 times before, However this time just the wait for Breakfast 40 minutes and the one sausage and one piece of bacon was past a joke not to write a review
• 470tial (2/5): ‘Good night guarantee’ not upheld! - Room above constant banging from 1am-4am so had a horrendous night sleep. Discussed this with the receptionist in the morning as I know they offer a good night guarantee (refunded if you have a bad night sleep), to be told as I didn’t go down to reception in the middle of the night, they cannot do anything. Very unreasonable for them to expect me to get dressed in the middle of the night and drag two young children (3 and 5 years old), to reception to complain about the noise. Good night guarantee was not upheld
• alexsO5355GH (6/5): Comfortable accommodation, poor restaurant. - Extensive work including heavy machinery right beside the bedroom window commenced at 6:30, which was great considering late nights prior. The room and bathroom was nice. Hair in food, plates and cutlery not clean. Poor quality food over priced.
• kraftykaz1 (2/5): Nearly called the police on the verbally aggressive staff member - The hotel staff ruined our stay. A staff member aggressively demanded entry into our room at 2am. This was a family room and he would not leave after we stated this and that we have young children in the room, who were terrified at the loud banging and shouting. I was about to call the police when he said he worked at the hotel, despite not being in uniform. After calling down to reception, they said they had seen some people going into each others rooms at 2am. Clearly this wasn’t us as we were fast asleep and he was banging on the wrong door. There was no apology from him and there has been no ‘adequate’ compensation for all of this. This was the first time staying in a premier inn and I cannot understand how you can treat customers like this. I expect an apology and for this to be escalated appropriately and resolved to my satisfaction. The feedback card I was given simply offers details of the ‘good night sleep guarantee’, this is 100% to do with staff behaviour and attitude and could have been avoided. You can’t just offer a traumatised tired family 60% off their total stay refunded, it’s disgusting customer service!
• lydiad2015 (10/5): Thank you! - The staff member Ollie (Olly) went above and beyond for me and my family. He was pleasant, polite and always had a smile on his face and always had a solution to any problem I had. Thank you so much.
• juliehI3877PC (10/5): Thank you Olly - Thank you Ollie (Olly). You went above and beyond’s for us and our family. We can’t thank you enough we are so grateful for everything
• Q697TXcharlied (10/5): Thank you Olly - amazing service. thank you to Ollie (he says Olly) was fantastic' thank you so much for all your help. he was fantastic he is great
• J198HUmikem (10/5): Arrived late but amazing service - Staying away frequently can be a little traumatic at times but my experience tonight at Sutton Harbour has been exceptional. Trish, Ollie and the team have been amazing and I would fully recommend to anyone visiting Plymouth. A massive well done.
• 104paigea (10/5): Fantastic Service - Ollie was fantastic and accommodating with changing rooms for accessibility for family members. Super quick and friendly, really happy with the service provided and super helpful!
• lewismN5912GJ (10/5): Exceptional - Ollie was absolutely fantastic, nothing was too much to ask. Incredibly accommodating no matter what the request. Thank you so much for all of your help.
• amp162 (8/5): Nice hotel, but be aware of no lift to upper level rooms - Great location with free parking. Be aware that not all the rooms/floors have a lift to them and we ended up carrying our bags up two flights of stairs, as there was no lift in the building. The room was awfully hot (in November!) at 26 degrees and this didn't change, even with the window left constantly open. All this achieved was a lot of traffic noise from the main road, all night.
• Coxie55 (10/5): Great Place to Stay - Visiting family this hotel fits the bill for us. Great staff who keep a great hotel - friendly clean comfy. Great place to visit tourist places and a local on hand to wind down and eat in.
• rachelw66 (2/5): Don't come to this hotel - Me & my family stayed at the Premier Inn Holes Bay in Poole for 2 nights from the 21st of November. We arrived at reception,We got our key card and went to our room & as it was late we unpacked & went to bed. Next day we noticed discussing scenes in our room,Stains on the walls,floors and headboards,The carpet smelt bad like it needed ripping up,Holes in the sheets,marks all over the walls,There was also an issue with the heating as we set the thermostat to 20 but it was at 16 when we woke up & there was a terrible draft from the window.We went to the reception but it was unattended so we went out for the day. When we returned reception was again vacant,we went to our room and the corridor smelt of strong marijuana,we entered our room to see it hadn't been cleaned and no fresh towels,I managed to find a staff member and they got me fresh towels and told me if I wanted the room cleaning we had to let reception know that morning but with the reception being unattended so often how could we. At Breakfast we struggled to find a chair that was clean,They were all disgusting with stains and tears. On Departure we noticed that the mattress was also stained & had a smell of strong urine. We are visiting family again in February next year but we will not be visiting this hotel again
• mollywH1955TP (2/5): Terrible, filthy, germy, grimy place! Do not step foot in this building! - This stay was atrocious. Do not book here. We checked in on 21st November and left on the 23rd. These 2 night sleeps were unacceptable. Firstly, the walls were all scratched. There was a window ( that you could partially open,) but there may aswell have not been a window at all, and just a hole in the wall, as the draft was horrendous; obviously I went to the thermometer to up the temperature, but the thermometer was broken! It was stuck at 16° all night. I would higher it, I'd hear it heating up, and it'd click, but it was no warmer. I'd go back to the thermometer and it was back at 16°! The sheets were clean, but the mattresses on all 3 beds were foisty, sweaty, stinky and old. I wrapped myself up in bed, freezing cold, only to smell the sweat coming through from the mattresses. Aswell as the mattresses smelling, the carpet stunk too. This carpet must be 20+ year old: not vacuumed, coffee stains, bits everywhere, and the smell was revolting. We'd go out for the day, leave the window open to air the room, thinking it was us sweating overnight -and also the mattresses, as the smell had increased, but when we came back, the scent was the exact same. It was the carpet too. Mucky, old, and sweaty. The main double beds headboard had visible, sticky fingerprints and some kind of a substance dripping down it. Unacceptable. The table was peeling alot, and the mirror on the wall had a thick layer of rust surrounding it. The mattress on the double bed had what looked to be a poo stain on the bottom right corner of it! The camp bed had ripped bedding. The skirting surrounding everywhere, including the bathroom, has never been retouched, it was peeling and full of scratches and marks. The toilet seat had discoloured as it has been there for so long. It is yellow(it's suppose to be white). The shower was like a swimming baths shower. Very unpowerful. The towels were clean however. The supply of coffee and milk was too little. 2 small sachets of coffee, and 2 small packets of milk. Is this suppose to last us our whole stay? There was a black, curly, public hair looking at me on the wall as I had a wee in the bathroom, and there was more in the shower. Little staff around. There was only once a staff member available at the reception desk. There was also on the 22nd and 23rd a strong, very strong smell of weed pervading the whole of the hallway. All the way from room 1 to the end, as ours was room 46. It seemed to be possibly coming from room 41, as I belive it was strongest there, yet I'm unsure as it was everywhere. Overall this stay was 0 stars. The only good things, were the comfort of the beds, the quietness, and the clean towels and covers, but EVERYTHING else was hideous and extremely unhygienic! Wouldn't sleep here a night for free. It needs completely stripping and utterly redecorating! I am a very, very unhappy customer!
• brianmC9460CK (4/5): Disappointed especially the restaurant - I arrived early but the receptionist let me into my room early. She was very helpful and polite. Hotel is in a good situation however the room looked a little shabby. I had dinner the first evening and it was ok. Had breakfast the next morning. It was dreadful. Cold and very dry. Had dinner in the restaurant the second evening and again it was warm not hot. Overall I wouldn’t go here again.
• F758GSgarym (10/5): Kay was Brilliant! - Had a great stay at Sutton Harbour, Plymouth. Perfectly placed to explore some of the lovely parts of the city. It was made even better by the quality of the staff, particularly Kay who would be a credit to any organisation. She was both efficient and effective with seemingly nothing too much trouble.
• teresaj315 (10/5): Excellent staff and lovely hotel - Stayed here with some family over the summer. We always pick premier inn as we love the beds and the room is always clean. What made our stay tho was the staff. Kay at reception was super friendly and knowledgeable about the area giving us plenty of ideas on what to do. Her approachable and kindness towards our group really made our stay and even our fussy gran was happy and said it was all down to Kay. :) We'll deffo return and hopefully see Kay again!
• Fuzzbox100 (4/5): Very average - Lift not working, aircon in room not working, so called ultimate wi-fi (that you have to pay extra for) slower than an early noughties dial up modem. Car parking not the cheapest at £9.00 extra a day. Very average stay at this Premier Inn.
• beckybP5570WT (10/5): Great stay - Had a great stay here the staff are extremely friendly and helpful. The room was clean and just what I expect from a premier inn. Easy to get into town for the party we went to and the views over the sea are amazing.
• B2212JHkayj (10/5): A must!! - Stayed here with my family, always choose Premier Inn as you know what to expect. This place was lovely, so clean and right by the beautiful harbour. The staff on check in were brilliant, so efficient and knowledgeable. Thank you to Kay for welcoming us and the laughs.
• Z9213BAandrewn (2/5): Save your money - Have stayed in this hotel before about seven years ago and I couldn't fault it! It's now seams to have had It's day, heating not working in the room so oil an oil radiator is now supplied extractor fan still noisy at night even when switched off. Restaurant is an absolute disgrace, dirty seats that you can smell as soon as you sit down and one of the areas has the sealing starting to fail. Food is poor as well as service Restaurant is hardly used people get wise after the first night! went toby carvery the next night, excellent food and service under cooked eggs for breakfast, I like a runny egg but still want the white cooked not clear! Apparently premier inn don't want to upgrade the hotel due to plans for rebuild, they best hurry up! Won't be stopping here again, save your money and look elsewhere! Great location awful place, shame they are loosing customers.
• cathyhC2829IG (10/5): Continuously great service 👏 - Fab visit - again! We were greeted by Rebecca, she was really welcoming and sorted all our needs and questions. We were with friend and excited for an evening out - Rebecca picked up on this and kept the vibe going! Good fun, professional and an absolute credit to the Company! Hotel is positioned great for a good time on Plymouth Barbican. Bar is fab, food is great, service excellent! We come here often and the great level of service is consistent - well done everyone!
• cj10462 (2/5): Restaurant is the worst! - Hotel no too bad but very pushy to get you to book a table at the restaurant. Said no thanks at check in. Later went to bar for a drink, pushy yet again about booking a table & eventually said yes. Reply “ oh we’re very busy but could squeeze you in for 19:45” 80 mins after placing our order my pizza arrived, I asked where the ham was? Reply”under the cheese” well 2 pieces no larger than a 5p piece but even worse the dough was so under cooked I could’ve re rolled the dough. No interest from the staff as guess they’re used to it after an evening full of complaints. Could understand it if they’d been busy but it wasn’t even at 20% capacity despite giving the impression they were busy! NEVER AGAIN!!!!
• shennon72 (10/5): Lovely hotel, clean rooms and kind staff - Really lovely hotel! All staff were very helpful, receptionists professional and kind. We upgraded to premier plus on arrival and loved the room, would highly recommend! The only thing was that the WiFi barely worked, even the premier plus WiFi.
• W7051ZSlukes (10/5): Positive visit - Very quick and easy check in. Hotel was clean and in an ideal location in the city. Staff were friendly and Trisha was lovely!
• 905tracyh (10/5): Top staff - Absolutely amazing staff at this Premier Inn I had to actually ask on check out who looked after us as they were all so good!!! Bryony you are absolutely the ray of sunshine that this world needs you really brightened up our stay! I would also like to thank Patricia for really helping my mum who is gluten free you catered for her beautifully. Thank you as well to Dexter. Tommy and Mark on duty. Our food was fabulous and cooked to perfection my husband's mixed grill was great. We walked out of the hotel crossed the footbridge to Sutton Harbour and walked all the way to Royal William Yard which was a fantastic walk. Thank you again we will definitely be back!!
• mitchcS3556GS (6/5): Premier Inn - In need of a refurb. Reception helpful & friendly. Bed comfy enough but Prem Inn rooms are so hot even if you turn heat off & duvets are way too heavy.
• N8577VWjackm (10/5): Even though I'd read bad reports, I still enjoyed my break, all was clean in the hotel - My experience was amazing at this hotel, even though a little old, everything was good in the hotel, staff are wonderful always happy to help Restaurant not so good, but were trying to please as best as they could
• J7988AXtomd (10/5): Just wow - To start off with I came in Thursday eveningfor 1 night the room was perfect just what I expected and the experience was something I’ve never seen before in any hotel I’ve been at I don’t usually do reviews but Claire who checked me in and also Rob who was doing the nightshift there they both went out there way to make sure everything was right to start off Claire was so kind checking me in and directing me to my room and explaining that there is extra tea and coffee and that night I had need a couple of things like an extra towel and I need a extra glass it was late I wasn’t expecting to get them but I went to the desk Rob was also amazing asked if I could be a pain and have some extra stuff and it was no hassle he went off straight away and this is what every other hotel need to sort and get better staff I’ve been to Swansea and all over England a few times for work and never had a experience like this before first time being at this hotel might not look nice on outside but these 2 made my stay and I’ll definitely come back 👍👍
• nicholasgX2080BA (2/5): Poor all round - No soundproofing so can hear almost anything from other rooms. Eg. Snoring, TV or phone call. AC units are crazy load and make gurgling noises. Customer service from staff was non existent. Would not stay again
• rosariovR3810AG (4/5): WIFI signal at this hotel is awful - WIFi at this location has been awful for the last year. I use Premier inn on a regular basis, avoided this location for at least a year, returned this week with the hope that the WIFI signal would have been fixed but still awful after a year. I am a business customer and the wifi is important for the work I do, customer should be informed in advance that there isn't a working wifi signal at this hotel.
• E776IUandys (4/5): a very sad hotel now - the room looked ok at first then we went to the bathroom the toilet looked like it had never been cleaned -no shower gel pot was empty the usb port did not work and the tv remote needed batteries as you had to stand infront of the tv to change channels all in all the room was tired not what we expect from premier inn the breakfast was good as we expected one to avoid next time i think
• dingbat25 (8/5): Honest review.....value for money. - Booked due to the proximity of our party venue. The room was clean and the bed and pillows were very comfy. The thermostat didn't work, the room was very warm so we opened the windiow overnight. We ate breakfast was minimal but ok, it could have been hotter or have a microwave available for people to use. There seemed to be a lack of staff so the poor waitress on her own was clearing and cleaning tables, meeting and greeting so there was a queue of people. When we go away overnight we only expect a clean and comfy room and this delivered, so for the money paid, we would return if in the area.
• Camper64922426011 (2/5): Disappointed! - Bed was comfortable but toilet was disgustingly dirty around the rim. Tired decor. Don’t eat at the restaurant as overpriced small portions, uninterested staff and poor quality food.
• lucyaV4235WK (10/5): Short family getaway - All staff are friendly and helpful. Room was clean and breakfast was really nice. Trish was very helpful on reception. I had an issue with my parking and Trish sorted it out for me. When ever we walked in staff greated us with a friendly smile. Everyone I came across was helpful and friendly.
• Millymartnw (10/5): Lovely comfortable room - The room was fabulous ( premier plus) with lovely view over boats. spacious immaculately clean with such a comfy bed and generous big towels . Staff were helpful and the position was good for getting around. The only bad thing was the Wi-Fi which in the premier plus room is supposed to be particularly good It was hopeless and hardly worked at all . This really needs attention as if it had been a business trip it would have been seriously annoying A pity as otherwise a really good experience .
• blueandwhitehoops (6/5): Gone downhill - I have stayed here for many years, but it's definitely lost its personal touch. I was greeted at reception and asked to fill in a slip with my car reg and asked to pay and given my key. There is no mention of availability for breakfast, dinner, or cleaning of the room. I stayed for 3 nights. My room was never touched. I paid double occupancy but had one bath and hand towel, 2 pillows with pillow slips, and 2 in a bag without. I used to know all the staff, but it was drop key on the way out. I suppose the world is going the way of AI, but I think it's rubbish - most people like to chat and be asked if everything is OK or if they need information, but this was sadly lacking.
• lizaV1693HV (10/5): Fantastic stay - Fantastic impromptu stay, we were well looked after and it made our weekend even more special. The room was immaculate and the staff were all incredibly friendly. I would certainly stay again.
• U2876HSsaraha (2/5): Awful - didn't even stay the night! - Never have I had to write a bad review about anywhere until now! Upon pulling up, the place looked old and run down and it didn't get much better inside. The reception area was small, dark and dirty and unlike other hotels, there was nowhere to grab a drink (not even water or coffee). We were slightly early to check in, so whilst waiting for our room, we asked to use the facilities. At this point, we were directed to a toilet which was absolutely filthy and the door had a hole in it where the lock used to be! Whilst we continued to wait for our room, some staff members appeared and in front of us, started talking about some other guests in the most awful way - completely rude and unprofessional! We ended up moving to another local premier inn which was 100% better. Never would I return to Premier Inn Holes Bay!!!
• L3725ZQjoshuad (10/5): Nice place to stay - Me and my partner stayed on the 17th of October 2025 and was greeted and checked in by a gentleman named Rob he was very helpful and explained everything and told us to ask him for anything if we needed to the rooms are nice and clean but could definitely do with a revamp like paint etc maybe new carpets but other than that our stay was nice and felt very welcomed by Rob great customer service and care
• MPSAugust2019 (2/5): Cobwebs in the bedroom, black mould in the shower - Very disappointed with the room given the cobwebs & black mould. Cleaning either ineffective or focussing on other aspects
• nicoladL5547PY (8/5): Hotel great, breakfast poor! - Room spotless, hotel staff absolutely lovely, welcoming, kind and helpful. Went out of their way. Would have given 5stars had it not been for the breakfast. No self service which was a major minus with an autistic child who likes to choose and I have to agree with him. The sausages were anaemic, underdone bacon, overcooked hash browns & black pudding. It was so disappointing. Staff were nice but bring back self service!
• N417XLelizabethd (10/5): Amazing - From receiving a lovely warm welcome on our arrival, check-in was fast and the receptionist booked our evening meal for us at the Beefeater , which is on-site. Our room was spotless, the bed was so comfy and had everything we needed. Extra teas, coffee, milks were available in reception. We would heartily recommend staying here. It was so much nicer staying here than at a previous hotel nearby. Easy access to the hospital, as my husband had an appointment there.
• Luana (10/5): - Shower was hot and great pressure. Bed was comfortable but pillows basic. £6 for parking. All staff kerbed were great.
• 905gailf (10/5): Excellent Hotel & Perfect Location - We've stayed at this hotel many times over the years; sometimes twice in one month! It's perfectly placed just off the M4 motorway & the staff are always friendly & welcoming, so much so that we are often greeted by a member of staff saying 'welcome back' as many of them know we're regular customers! We have a particular favourite room which we usually request when we arrive earlier on check in day & they always ensure that the room is available to us which is a great personal touch to our stay experience. Can't wait to go back again!
• L821ONhowardc (10/5): Excellent, will definitely be back! - A very warm welcome from Premier Inn Port Talbot. Room was comfortable, and quiet and Sharon and her colleagues went the extra mile to ensure a pleasant stay. Meal deal also excellent at the adjoining Beefeater and Mike and his colleagues catered for our every need! Will definitely be back!
• richardlE1576UV (4/5): Poor nights sleep. Adjacent pub shut early. Room tired - -woke up at 5. Person in room above us must have had an early start. Creaking room, clattering light, and above guest was not jumping around. Bathroom floor had collapsed, floor sank at least an inch and half in places. Pub was shut when we got there at 10:25 after dinner with friends. Told staff at reception who stated they would ‘fix it’ but lost my mojo by that time. Breakfast was fine but supplies were counted due to low footfall.
• WillR589 (8/5): A nice spot as a base - The desk staff were very welcoming and friendly. My room was on the first floor but there is no lift. Very easy to find as the hotel is off the M4/A48 roundabout, but it is not noisy. A table for Food can be booked at reception for the Beefeater next door.
• michaeleS5559WV (10/5): Great place for a quick visit - Very happy with our stay here last week. The beds are extremely comfortable lovely warm clean rooms the staff are very nice and it’s a very good price thanks
• Sherpa68 (10/5): Great Hotel & The Best Staff - Stayed for two nights recently with my sister. We’ve stayed previously and the location was right for us. Bonus having a Beefeater right next door. The room was slightly dated, but very, very clean. We missed having no aircon, but we knew this upon booking…for the price we couldn’t really complain. The Staff are absolutely the best…..very friendly & genuinely seem happy to be working there. My sister left her phone charger in the room and they were fab in sorting that out for her. We will be staying again in the future.
• micriddy (2/5): Inaccessible and very hot. - Completely unaccessible, no option for accessible twin, no lift, given the room literally furthest from the stairs on first floor despite very visible mobility issues. Broke Premier Inn policy on accessible twin rooms being available. Room horrendously hot in heatwave, only a barely working and useless plus noisy pedestal fan. We ended up buying our own. Extractor in bathroom didn't work either. Used Premier Inn for years, but I'd never stay in this particular one again.
• Curiosity29086859282 (2/5): Sweltering and noisy - Lots of noise from the pub and traffic, people above banging around all night. Absolutely sweltering and couldn’t sleep all weekend
• adamhN7445CL (4/5): Horrific 26 degree room - Room was clean ish. Bathroom shower was nice and hot . Beds were ok but to try and sleep in 26 degree heat all night with No Air-conditioning was horrific . All four of us were tired and grouchy the next morning. Would never stay there again On the positive side the beef eater next door does a fantastic breakfast
• coling175 (10/5): Port Talbot - Stayed in the new section of the hotel. This was a bonus as it has Air con in all if these rooms. Rooms were immaculately clean.
• lardon (2/5): Overpriced, underdelivered - Stayed for a single overnight stay during a visit to Swansea. Very basic amenities, overcrowded car park and, for a budget hotel, massively over-priced. Won’t be returning. The food and drink in the Beefeater pub opposite was truly disgusting. Staff were friendly though and the room was clean, so there was that.
• L3063NZshellyh (10/5): Give the staff a bonus! - Some of the rooms could use a spruce up, but the cleanliness is top notch. The staff are wonderful, Claire on reception was a dream, she was in every day we were there and was always smiling and happy to help. The housekeeprs were laughing and seemed to really enjoy their job. There was one, I didn't catch her name but she was quite little and had blond hair in a ponytail, she is a credit to the company, despite the heat and being busy she always stopped what she was doing and asked if we were ok and if we needed anything. We will definitely return, we felt so welcome :D
• Martin_Gill559 (10/5): Dragon Ride Accommodation - We stayed two nights at the Port Talbot Premier Inn while participating in the Dragon Ride in the area. Staff were all very helpful and polite, and it was a very thoughtful extra touch that the hotel put out some bars and instant porridge pots for those riders needing to leave before the breakfast service. Room was clean and comfortable. Thanks to the team for a great stay.
• dylan (2/5): - I would not recommend this place to stay, old property and with need of renovating, no air conditioning, no toilet fan extraction, very hot room... sorry to say but as a franchise i believe they could do more for the price they are charging....

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