Premier Inn London Gatwick Manor Royal

Location: Crawley Business Quarter,Fleming Way,Crawley,West Sussex, Crawley, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• pault1970london (10/5): Excellent customer service - Upon check in Julia was excellent getting us settled in , and Katie sorted out some essentials and shared some local knowledge. The place was excellent place to be to fly from Gatwick north terminal , breakfast and room were great, and we had a fantastic sleep. Your hotel manager and team should be proud of your hotel 10/10
• 129jackii (6/5): Airport stop over - An overnighter prior to going to the Airport!! Evening meal was good. Breakfast not so good! The room was very cold, light bulbs out, a shortage of staff meant that just 2 ladies doing everything from checking you in/out, running the bar and waitressing We probably would not stay here again
• JosT_13 (4/5): They are not given me my lost property back! - I stayed to have a base to visit places nearby. The hotel is tired looking and in need of maintenance! Peeling paint everywhere. However when I left I forgot to take my Sketchers (expensive) trainers with me. I emailed the hotel (reception very difficult to get hold of) and they eventually confirmed my trainers were in lost property. They instructed me to send a suitable box or bag with sufficient postage to their hotel and they would return my trainers. £9 postage cost I did that and contacted them again after 2 weeks of not hearing anything. They confirmed the box with postage had just arrived and the trainers would be posted that same day. It is now the end of November and I still haven’t received my trainers. Every time I make contact with them they claim not to know about this issue! I have given up but I’m warning you not to trust their words or actions.
• 610emyb (6/5): I wont be returning due to unwelcoming reception staff and procedures. - Hotel was to standard but the reception staff were cold and unwelcoming. Having to check in via a machine when I was so tired, staff no where in sight. Breakfast staff were amazing though and so was breakfast.
• Venture790938 (10/5): Excellent service in the restaurant - The usual easy check in, consistent standards in terms of room facilities. The service in the restaurant this evening was excellent. I was eating alone and the service from Monika was really friendly and personable without being too much.
• E7815ELcharlotter (10/5): Convenient for Gatwick with levelled up customer service - This hotel adds a level of homely feel to what could be a cold transactional experience in an airport chain hotel. From being met warmly by Gaynor at breakfast to see how our training was going, to being greeted by Monika in the evening for dinner to hear what’s good on the menu, I had a truly lovely time being genuinely cared for by the whole team. The hotel is well positioned from bus 100, following signs for local buses in the south terminal - near to where the tram to the north terminal is. Around 10mins total journey time. There is a number of convenience stores and shopping options within walking distance and online delivery options for those unable to get out.
• popsj2022 (8/5): Nice hotel, friendly, reasonably priced. - This is not the first time we have stayed at this hotel and booked it because of our previous experience there. Our visit last weekend was so we could fly into Gatwick from Edinburgh and then commute into London from either Gatwick or Three Bridges railway station's. The room rates are good and we chose the Premier Inn Plus room which are very nice and with that you get free wi-fi for three devices on each day of your visit which saves money of course. There is free wi-fi per room however, for one device so an additional fee would be required for more devices. We found the wi-f setup and bit of a nightmare having to enter pre-sent codes each day and we never really got it going ok, perhaps Apple devices cause some kind of issue? The hotel is on an industrial estate however, it's not a building site and the surroundings are quite pleasant. Buses stop outside if you need them and cabs are easy to obtain from the local area. A cab ride to Three Bridges which offers plenty of links into London and further afield and also South to the Coast and other directions, fixed rate was around £7.60 one way, Gatwick is a little further around £19 for a one way trip or a bus ride for a lot less. The hotel has a nice restaurant with decent food reasonably priced. There is a separate bar with a seating area for relaxing and drinks are typical of hotels in the area and pretty much London prices. Meal deals can be obtained from reception. The room was clean and if you needed any extra towels or the like then it's delivered to your room. The staff are very friendly and helpful and we'd like to make note of a lovely Lady by the name of Sofia who was extremely helpful and made us feel most welcome each time we met her in the restaurant. She is a credit to Premier Inn. There was only one negative item to mention and that was the fire alarm going off at 4.30am on our last night which turned out to be 'an issue' and it did not go off again, we did ring down to reception to ask if we needed to vacate the hotel. A nice hotel, easy on the budget compared to Central London hotels and we will return soon.
• 874asiaw (10/5): Customer centricity can create magic - I can speak only highly about my stay at Premier Inn. The staff was extremly helpful and always at our disposal when needed. I would like to personally evaluate the professionalism and client focused approach that Monika embodies with the highest rate. She is outstanding, her attitude and real care for client’s necesities made us want to come back. Furthermore, I would like to personally give thanks to Stephen who handled all the adminstrative part in two languages interchangeably which was extremely impressive and constituted an asset in stresfull situation I have encountered myself in. In general my stay there can be evaluated as enjoyable and well organised.
• P3693BOandreaf (10/5): Amazing hotel - We thought we arrived at wrong hotel as sat nav taking us half mile further. We had not ! by time we were checking in Stephen was so efficient, friendly and knowledgeable. Had dinner in restaurant on a day where they had 3 staff off it did not effect service or friendliness, food amazing presentation good and tasty! Well done chef , all worked as a team ! Sophia was our waitress a breath of fresh air in hospitality and a credit to the business and team.
• markhJ7160TM (6/5): Functional but not welcoming. Very shabby sofas in the bar. - A shabby welcome and very shabby sofas in the bar. Not very nice. Room was OK, clean and presentable but - overall 'quite shabby.
• ambersI9544UT (10/5): Shout out to Murat & Kim! - Murat & Kim were amazing! So helpful, friendly and personably and helped me throughout my stay. Highly recommend their service!
• hcollins89 (2/5): Please avoid. Trust the bad reviews - I honestly never leave reviews but DO NOT STAY HERE I was meant to return next week but I’ve had to cancel this booking. I must say this is no reflection of the staff. It’s like something out of faulty towers. Someone will check you in, then you see they’re running the bar, the next they’re taking your order You need to book in dinner and the times goes quickly because they only have one cook. Currently I’ve been sat here for 30 minutes and haven’t had a drink let alone got food. Massively understaff - NO INTERNET. Even the wifi you pay for is terrible. AVOID AVOID AVOID.
• G2715ZCeileenm (6/5): Nice breakfast - On arrival was given our door card then was directed to where to go but not been here before and luckily another gest showed us the way to go. It would of been nice if a member of staff showed us.. Room was nice and clean. Looking out the window the window ledge was dirty and windows on the outside were the same. All the guttering was overflowing in light rain. Outside of the building needs a lot of maintenance before it falls into disrepair. Breakfast was cooked lovely and served by helen. The floor and tables were sticky ...
• paulwU8715NX (10/5): Excellent Welcome and service - The friendliest staff I have encountered in any Premier Inn. They were all exceptional especially Gayna in the restaurant. Had a nice steak meal there. The room was very comfortable and spotlessly clean. Would definitely stay here again.
• K991XGdavidm (10/5): Great Experience - Great service with a spooky smile as we would expect on Halloween lol but the food was good and the service outstanding well done
• J8556JDmariej (6/5): Shocked - Shocked at the increase in parking cost. Extremely shocked to be charged £10 to unlock the door to the adjoining room!!!!!
• ledragirl (4/5): Not the standard of premier inn - Room ok. All fire doors propped open . No decaffeinated coffee. Breakfast cold Out of date sauces on table. A member of staff although was lovely , personal hygiene a big issue
• stevetD9448UV (10/5): Great experience - Very well looked after by all of the staff, particularly Gaynor in the restaurant. Room and facilities very comfortable and tidy.
• davidgS5603GU (10/5): Solid service - Very well looked after. Room was clean and tidy as you expect from a premier inn. Meal was great and service from Gaynor was brilliant, very attentive and made a lovely start to our holiday. Thank you!
• thomasaS8919LI (10/5): Couldn’t be better - We always stay at this premier inn when flying out of Gatwick because it’s by far the best! All staff are fantastic and so helpful and friendly. The rooms are great and have everything you could possibly need but the best part is the restaurant and the staff there. We have stayed here many times and have always had excellent service and food in the restaurant. All the restaurant staff are great but a special mention must go to the lovely Gaynor in the restaurant. She is absolutely brilliant - so friendly and helpful and always makes our experience here just perfect. I always recommend Gatwick manor royal to anyone I know who flies out of Gatwick because it’s absolutely fantastic. Looking forward to our next stay.
• Pomz77 (10/5): Sound night sleep - We booked 2 rooms pre-flight, the next morning. We arrived on Sunday with plenty of parking at around 4.30 pm. The cost of parking is not deducted from the bill, or it is free with proof of check-in. I believe the cost to park was over £10. We also had an evening meal, and my wife has to eat gluten-free, so they had a separate menu. As expected, good service and clean rooms, apart from my grandson pulling out a half-eaten sandwich under the bed.
• tanyacZ2876FW (8/5): £15 to park and £15 early check in -not impressed - Hotel immaculate rooms super clean and the bed was so comfy. The heating/air-conditioning worked perfectly and overall very happy with the room. We got the room at a reasonable price however soon realised that is because your stung with a £15 parking charge per night and £15 early check in despite rooms being ready and others checking in early with no fee being paid. Receptionist definitely wasn't warm and welcoming which is a shame. As to me a warm welcome is important in hospitality. Overall OK stay. But wouldnt stay again purely due to parking costs I think its terrible guests should have to pay to park.
• U2719OBalicem (2/5): Awful. DO NOT STAY. - Booked a premier inn as they usually are a safe bet of a hotel. This hotel is by far the worst hotel I have ever stayed in. On arrival we joined a large queue trying to check in as there was only 1 staff member there. We eventually got into our room which was small, cold and had a horrible feel to it. We were greeted with an unpleasant smell of cigarettes/weed within our room. There was dirt in the sink and clumps of hair in the bath/stuck to the bathroom tiles, disgusting. When going back down to reception to grab a drink from the bar, the buzzer was pressed 4 times with a 15 minute wait for someone to actually be at the bar. The receptionist guy that had previously checked us on showed up and then began working behind the bar. The pint of beer me and others had was cloudy and tasted horrendous. There was no atmosphere, the toilets as well were shocking and disgusting. DO NOT STAY HERE.
• U7136AKgarys (10/5): Great service. TY - Restaurant staff were really friendly, and the food was really good. Quick, hot and really very tasty. Gaynor served us and she was exceptional.
• brianeldred14 (10/5): Thank you, Gaynor!! - Thank you, Gaynor for looking after us. Excellent food and very good service. Salad was very good value for money.........
• mrscronk (10/5): Great stay - Very comfortable, quiet and clean room. I've stayed here a few times and will always when I'm flying early out of Gatwick.
• ZoeHamiltonWynne (4/5): Rude customer service from the manager - I booked rooms with a Premier Inn Business Card, for myself and a colleague. I called the reception team to ensure my colleague could enter her room before I arrived, so she wouldn't be stranded waiting. It took over 10 minutes to do this with the helpline. They assured me the note was on the booking. When my colleague arrived she was told she couldn't enter her room and was dealt with extremely rudely, especially by the manager. He refused to let her enter her room stating no notes on the booking- when in fact there were, he just hadn't seen them. He was also rude when I arrived, an hour later, and although he had realised that he had made a mistake did not apologise. His customer service was appalling. I stay in Premier Inns by choice, all of the time for work but this experience has made me think twice.
• carolinetV2692QZ (10/5): Very very good 5 star - We came and stopped for a couple of nights and found the beds to be very comfortable and room was found to be home from home.. we stayed for breakfast both mornings and found the waitress (Helen) to be very pleasant and helpful and could not do enough for us ….my husband really enjoys black pudding but other places does not do it to his satisfaction but the newly appointed chef (humiz) did to the point where he ordered more .. we will definitely be and have already booked again ..
• John (8/5): - The only real negative was they don't provide an airport shuttle!
• karenrN5752SI (10/5): Relaxing stay at Goffs Park - Great stay as always at Goffs Park. Staff welcoming, room clean and warm, meal deal excellent value for money, food very good.
• Wayde (10/5): - Great staff and service
• Trudyren (10/5): Warm friendly welcome - Stayed here the night before flying from Gatwick. Checked in with a smile and warm welcome. Room as expected clean tidy and comfortable bed. Good shower. If you don’t fancy the onsite restaurant just a few minutes drive away is Crawley Leisure Park with lots of places to eat. If you need extra teabags etc these are available in reception on the wall already.
• Jeff (10/5): - Nice comfortable bed, large rooms and is on a bus route to Gatwick. Staff is helpful and within walking distance to a Toby Carvery restaurant, which was great.
• Fasih (8/5): - Paid Parking is the only negative. For the price, its a good deal.
• Mark (8/5): - We took the Metro bus from the airport and paid 3 pounds per adult. It would be good if the hotel provided more info on this service on their website such as bus numbers. There's lots of info at the hotel for going the other way. The duvet in the room was winter weight and far too warm for the time of year. Didn't seem to be able to turn the temperature down in the room so consequently kept waking up and was an uncomfortable night. On a plus side, restaurant very good and waitress Monica excellent.
• cyfugi (4/5): V poor experience - Firstly, it is worth noting the staff where friendly which was the only saving grace of the whole experience. Stayed in lots of Premier inns but sadly this one was lacking. We booked 2 rooms, one of which was for my daughter and allocated us in separate buildings. We went for a drink in the bar which and only 2 other guests having a drink, but had to wait along time for one of the 2 staff that where on duty to come and serve at the bar. Very limited selection of drinks only 1 cider and no pink gin but price was still at a premium cost. Watched 2 guests arrive at 20:15 and asked for food to be told that no food available till breakfast (so glad we stoped to eat before we arrived). Went to our room and it was missing a tv remote, so had to walk back across the poorly lit carpark to reception where they gave me a remote and I asked for extra pillows as the 2 we had where flat as pancakes. Again staff were friendly and said she would bring 2 more to our room. Then went back to the room to find tv remote didn’t work with the tv so up and steamed something on my phone. Waited but the extra pillows didn’t materialise which caused a poor nights sleep. One positive was breakfast was ok served by a lovely waitress.
• Roving52103189952 (4/5): Remote hotel, but dirty. the value for money LOW. - Location is 15min walk from train station/ town center atmosphere is quit and relax room was not cleaned unless demanded, and then they make your bed replace the towels, but everything else is untouched - had a dirty cup the whole week - they left it as is !!! the dining hall is dirty - floor and furntures are sticky - never washed - just been wiped with dirty cloths.
• Z550SFjoshuas (8/5): great stay - great stay staff are so friendly and helpful amazing service helan in particular was excellent rooms were well kept and tidy we did have yo ask for an extra duvet but it was sorted quickly
• 752silvad (10/5): comfortable and convenient for my schedule. - it was wonderful and comfortable place to stay.. i nice quiet room. very nice breakfast and the staff was very pleasant and helpful. I will for sure come back and stay at this location.
• Gorwydd (8/5): A good stay pre Gatwick flight - Stayed here before a flight, I've only just read other people's reviews and they are truly alarming, however... Our stay was actually really positive We arrived about 7pm, we rang the buzzer a young smiley lady promptly checked us into the White annexe building Which was clearly recently renovated Our bed was clean and comfy Only minor negative was the room was slightly on chilly side.
• Jeff (10/5): - Great hotel with comfortable beds, close to Gatwick airport. The staff are friendly.
• rajesh (10/5): - Clean rooms
• Trude (6/5): Greit - Hyggelig personale men det luktet gammelt på rommet selv om rommet så nytt ut. Jeg hadde et Plus rom og det lå litt søppel fra forrige gjest og det manglet vann i kjøleskapet. Ikke helt den standarden jeg er vant med på Plus rom. 15 pund for parkering over natta er grovt når du bor på hotellet
• Isabel (10/5): - Estupendo el personal
• 329ellew (8/5): Amazing service - Charlie and Hayley were amazing, lovely cocktails and always promoted drinks offers. Staying here weeks and this place feels like home :)
• J8819RNalexg (2/5): Rundown and understaffed - Terrible service. Badly understaffed. Long waits for everything and most items on the menu unavailable. Room missing pillows and teabags forcing a long walk to find somebody to correct this. Only positive was convenient for the airport.
• A4749LHjoannea (10/5): Amazing stay - We stayed here as a stop off to see family on our way home from a family holiday. Room was lovely, spacious and exceptionally clean. We were very pleased. Staff in the restaurant couldn’t do enough for you, very friendly. Food delicious and lots of choice. Helen who served us at breakfast was outstanding, so friendly and again couldn’t do enough for you. Charli and Hayli were amazing at our evening meal. A fantastic stay… we will definitely be back!
• B1p (2/5): Don’t book here - Positive - free parking that’s it. Negatives - Very very poor service. Told to wait for table for evening meal when only 3 tables were occupied. Waited over an hour for ‘chips’. Menu items not available. Chef totally clueless on allergens. Breakfast was very slow again with only a few people in the restaurant. So slow service that when the kitchen doors opened everyone looked up to see it was their plate. Breakfast took over an hour to be served once ordered. Was supposed to be limitless but no way to order again or have the will to wait. Rooms mixed up when clearly booked. Restaurant floor dirty and sticky. Understaffed and when asked why there’s delays they told us they were very busy. Can’t imagine if they had more than 10 diners to serve!!!
• samluck2501 (4/5): Not Your Standard Premier Inn! - Now I've stayed in many premier inns over the years & they've always been 10/10 but this one was definitely nowhere near that score! Arrived at reception, waited a bit then pressed buzzer, waited some more then finally a man sat down at reception, didn't say much & handed our keys over & asked if we wanted dinner. I said "ooo yes please we'll put our bags upstairs & come straight down" to which he said "Oh I'll have to book you in for an hours time as it's really busy" (6 people in the restaurant is busy?) I said "Oh, it doesn't look busy" & he went "It is round the corner" (again the same 6 people.....) so we waited for 45mins & asked to sit down & got told "Come back in 15mins" At this point there was only 4 people in the restaurant. Rooms: Only 1 pillow each (normally 2 each) No shower gel in the holder in the shower. Very clean & spacious & super comfy beds. Restaurant: Now when we sat down there was only 2 people in the restaurant & it took 45mins for our food to come out. Starters & mains came out at the same time which wasn't ideal. Food was ok nothing amazing. Overall, wouldn't recommend as the same person does reception, bar & server which is ridiculous!!!
• N3357NYdeanp (2/5): Not the best - Arrived at the hotel to find the staff member on reception shouting and swearing at a customer. Totally unacceptable behaviour, his language was shocking, and if I hadn't jusy driven 3 hours to get there, I wouldnt have stayed
• Sawdeep Singh (10/5): - Good price.. not far from the airport
• FAVOUR (2/5): - Bad experience
• brandonfH6250CG (10/5): Best staff ! - I have stayed in this hotel with my family and something we did appreciate was the staff and the service they offered. We left this hotel on 27/july. First they supported me and my family organizing my rooms (there was a change of rooms at the last minute due to my family’s decision ) Julia (Spanish girl) from reception was great,she even gave us sweets !! That was simple but awesome as we needed something like that in that moment . there was two people on training,a guy from Ecuador I believe ,and a German girl,they were great even when they were on training they were doing their best with a good attitude , the manager Moru (I am not sure how to spell his name ) but he also supported us . Guys from the bar in general,giving us drinks during the evening/night with a great attitude . One thing we weren’t aware of it was the room’s cleaning process ,we weren’t aware we needed to ask for this so due to this our rooms weren’t clean,however we asked for towels and new bed sheets and they were provided by reception straight away The rooms are in good condition ,for the price you pay this is more than worth it . It’s in a good location ,and once again Julia from reception recommended us places to eat and visit .she helped us a lot! Of course 5 stars for this!! Gracias Julia !
• FAVOUR (2/5): - The property is in a good place but the staff are lackadaisical and nonchalant. I requested for room service and they REFUSED to come clean the room
• Lillian (8/5): - It was ok! Very very strict about checking in on time, will charge if you even try to check in one minute early. I don’t recommend this area because it’s a business quarter not much food around to eat and it’s only businesses. The breakfast was decent.
• Jose (8/5): - Una zona muy segura y tranquila. Convenientemente cerca del el aeropuerto de Gatwick. Estacionamiento.
• rockel (10/5): - Was vrij rustige omgeving goed tot rust
• Dawoodi (10/5): - Amazing location. Best views from rooftop restaurant and rooms. Very nice room and bathroom.
• tatsphotography (2/5): Freezing times - we stayed at the hotel during a fair with 82 people (in total 301 nights) I personally stayed there for 7 days and nights - not once having a warm room nor a hot shower! many times - we complained at the reception but nothing happened till we checked out!!!
• DesmondC725 (10/5): Near Ludwig Erbert Anglager tram stop. - This is just over a mile from Frankfurt main railway station. Trams 10, 16 & 17 leave from outside the railway station to tram stop Ludwig Erbert Anglager which itself is almost in front of the hotel. All staff seem to have a command of the English language. Bar open 24 hours a day if you need it and the varied breakfast is just under 17 Euros. 2 lifts to the upper floors. I found that the air conditioning fan kept making a noise so it was better if the A.C. was turned off. Really big shower space, kettle, T.V., hair drier and iron board in the room. All rooms have double beds.
• sarahvU1626KM (10/5): Absolutely amazing hotel - We moved to this hotel because our previous hotel was awful. And knowing what you get at a premier inn, I knew we would be OK. Anyway, you wouldn't have even thought this was a premier inn, it was an amazing hotel. Beautiful and so clean. The staff were so lovely and accommodating. We had a noise complaint for a room next to us and they dealt with it straight away. The breakfast was lovely, the room was so nice and comfortable, the staff were so friendly. I honestly cannot fault this hotel and would highly reccomend it to anyone wanting to stay in frankfurt. Not only this but the location of the hotel is in such a lovely part of frankfurt with some great statues and architecture around. We didn't want to leave. One last thing, it is only a 5 minute walk from the natural history museum which I also highly reccomend.
• Q6836UCcharlied (10/5): The best hotel I have EVER stayed at!!! - Genuinely the best hotel I have ever stayed at, from the warm greeting upon arrival to the extremely comfortable bed and excellent shower. The staff here are just SO incredibly accommodating and helpful - nothing is too much trouble. A special mention to Flutura, who made our stay absolutely brilliant - she was always on hand to help out with any requests and was so accommodating and kind. The hotel felt very secure as the lift is activated by your room key card, and is in a safe location within the city. The hotel is situated right opposite the tram stop Ludwig Erhard Anlage, which connects you with the central station extremely frequently, and serves as your gateway to the city when staying here. Just take tram 10, 16 or 17 straight into the city. Nearby is also the metro station Festhalle/Messe on the U4 line, however this was closed during my stay for engineering works. Breakfast and snacks are served at the hotel’s bar restaurant, which is reasonably priced. I will most definitely be staying here again as I have never stayed at a hotel where the experience is at such a high standard as here. Premier Inns in the UK could learn a lot from German ones - Premier Inns in Germany are just SO much better and offer SO much more. For the low price, you certainly get a lot more than a hotel with a higher price point, so rather than going with a more expensive option, give this hotel a try for an AMAZING experience. I genuinely cannot fault it at all. Thank you so so so much Premier Inn Frankfurt Westend - my stay was BRILLIANT!!!
• B8971ZGdaveb (8/5): Premier Inn Frankfurt - Very friendly staff, helpful and attentive. The breakfast was good. The location was fantastic near a lovely shopping centre. And just a couple of stops on the tram to the centre of Frankfurt. Clean rooms. Has a bar and pizza and burger snack available.
• JavierY11 (10/5): School Trip - We went on a school trip with 30+ students, 4 teachers and other adults. The hotel was very clean, comfortable and spacious. The staff were incredibly kind to us and even went as far as to decorate a room and dining area for a student’s birthday. All around amazing experience, I highly recommend this hotel.
• jasonfour (10/5): Amazing experience - We spent two nights in this hotel. The staff was amazing, helpful and friendly like family. Especially Caroline the receptionist I want to mention . Next time we will be back again because of the combination of the roommate and the hospitality in this modern hotel
• NeilC853 (8/5): Great first experience of Premier Inn Germany - This was the first Premier Inn, I’d stayed in outside of the UK. The hotel is fairly new (I was told it opened in October 2022). The location is excellent near the Frankfurt conference centre and fair and a 20 minutes walk to the old town and river. The hotel was really nice, a higher quality than you normally see in the UK and the staff couldn’t have been more helpful.
• sujirasujira (10/5): Great stay in Frankfurt - Great location: underground (U-Bahn) U4 station is nearby and tram stop is just round the corner, easy to go to Central station (Hauptbahnhof) and south station (Frankfurt am Main Süd). Frankfurt Messe and big shopping mall, Skyline Plaza, are in walking distance. Clean room, bed and bedding are great, I had a good sleep. Friendly staff. Easy check-in and check-out.

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