Premier Inn Glasgow City - George Square
Location: 187 George Street,Glasgow,Lanarkshire, Glasgow, GB
Star Rating: 8.4 Stars
Property Type: Hotels
About this Property
Experience the vibrant heart of Glasgow at the Premier Inn Hotel Glasgow City George Square, where the city's energy meets comfort and convenience.
Prime Location
Nestled in the historic center, you're just steps away from Glasgow's iconic sights, bustling shops, and lively nightlife. Whether it's a visit to Hampden Park or a night out in the trendy Merchant City, everything is within reach.
Business Ready
Ideal for business travelers, our hotel is conveniently located near key destinations like the SECC and Strathclyde University, ensuring that you stay productive while enjoying the city's attractions.
Delicious Dining & Relaxation
Savor delectable dishes in our inviting restaurant and unwind in spacious rooms featuring extra-comfy beds, ensuring a peaceful night's sleep after a day of exploration.
Don't miss out on the ultimate Glasgow stay—book your room today!
Important Information
No on site car park. NCP car park opposite the hotel. Cost: 14.00 GBP per 24 hours (this is a discounted rate for guests). An extra ticket is required to be picked up from reception to claim the discounted rate. Height Restriction of 1.8m
From M8(J15), come down slip road onto Stirling Road. Turn right onto Cathedral Street. At 1st set of traffic lights turn left onto Montrose Street. Hotel is over 1st set of traffic lights.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Breakfast available (surcharge)
Rooms Available
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Standard twin - double bed and sofa bed
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
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Standard twin - two single beds
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Standard family
The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus with a view
Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
- Laptop-friendly workspace
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Standard double with a view
A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
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Premier Plus double
Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.
- Air conditioning
- Coffee machine
- Free WiFi
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Standard accessible
Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).
- Coffee/tea maker
- Shower
- Desk
- Free WiFi
-
Premier Plus accessible
As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.
- Air conditioning
- Coffee machine
- Free WiFi
-
Accessible room
A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors
- Shower
- TV
- Hair dryer
- Free WiFi
-
Standard family with a view
Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Standard double
The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.
- Coffee/tea maker
- Shower
- Hair dryer
- Desk
- Free WiFi
-
Premier Plus
Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.
- Air conditioning
- Coffee machine
- Free WiFi
- Rainfall showerhead
Guest Reviews
- Z1569KKcatherineh (4/5): Not the best experience - Just a couple of points. Unhelpful at check in regarding rooms on the same floor. Cold plates for a hot breakfast. Undercooked bacon. No milk available one night. Room was cold and heating just kept clicking off. Plus side 2 extra pillows given for a fractured wrist. Luggage storage was available. Good location
- fionai165 (2/5): Awful rooms - Room allocated was extremely damp. Unable to open window in room. Complained to manager and moved to another room. Been same for over a year. Windows need to be replaced. Paid £140 for room. Have enquired about getting a refund. Totally unexceptable.
- Cosmopolitan317395 (10/5): Overnight stay before travelling. - This is one of the best hotels i have stayed in. It was beautifully presented. Everything from 1st entering was superbly presented, the rooms were pristine, we had the absolute pleasure of having an evening meal and breakfast, which were outstanding both in quality and presentation.
- Trip281682 (10/5): Nice stay - One night stay. Hotel is in City Centre. Central Station 10 min walk away. Queen St Station 5 mins away. Room was very comfortable. I had a goos nights sleep. Hotel convenient for Airport Bus. Nice bar and restaurant area.
- jrZ3668SO (6/5): Shopping trip - Great location for trains and shopping. Staff were very friendly. The hotel room was clean, a little tired looking, but had a strong smell of damp.
The menu in the restaurant is not great for coeliacs. This could easily be improved.
- I8124ICdavidc (4/5): Jobs-worth staff who can’t be bothered - Lazy, jobs worthy staff who really couldn’t give a damn.
Too busy to assist at checkin when approached, too busy to assist with finding me a breakfast seat at 09h30. Came down for food at 21h05. Was made to wait until exactly 21h15 only to be told the kitchen closes at 21h15. Very poor attitude = very weak management
- O3291HLmaram (10/5): Great Lodging Choice! - The Premiere Inn at Glasgow Airport was a fantastic stay after a long day of exploring! I didn't have time to enjoy any of the fantastic facility options, but did enjoy a nice shower and a good nights rest before catching my early flight the next morning. Will easily recommend this location to anyone, and will consider other Premiere Inn locations in the future.
- xZeex (4/5): Hotel stay experience - The free Wi-Fi was unreliable, and the bathroom had a strong unpleasant odor. Additionally, there were not enough irons or ironing boards available.
- Road33817148031 (10/5): Great stay - Fantastic room was clean, I didn’t eat because I went to the maccies across the road! But the service was great, Recpetion team was quick! Shower was powerful
- jettttt (6/5): Hermetically sealed room - Room had no opening window. Not stated when I booked. I can not be the only person who expects - and needs in order to sleep - fresh air. Otherwise everything was okay.
- dee1982dee (2/5): Avoid - The family room given to us was covered in black mould. No one ever on reception to get moved either, after two nights managed to get the 3rd night in a new room. The bar area is dirty , tables are sticky as not cleaned properly. Would not recommend this hotel at all.
- KeithG644 (10/5): Shopping Trip in Glasgow - The hotel location is ideal for accessing the central shopping area of Glasgow. The hotel was of a superb standard and the staff were very friendly and helpful and made you feel welcome
- IrS1 (10/5): Glasgow premier inn review - Usual very good standard of room, quiet, and very well located close to Queens Street station-we stayed at George square hotel-would consider staying here again if we return to Glasgow
- X2847MAclairer (8/5): Visit with granddaughters - Hotel clean Room clean and comfortable Staff very friendly and approach Restaurant also good and service good Would recommend and I would book again
- C8660QFbrendah (2/5): Mould and condensation in room - First room we had had a terrible
Smell of mould and the condensation was so bad from the windows the carpets were soaking wet . Moved rooms but the smell took ages to go from my septum. The service in the bar area was awful . Warm dessert arrived cold and the women who was supposed to be the duty manager had a terrible attitude. Poor service. Won’t be returning in a hurry
- Lipsniteclub (2/5): UNACCEPTABLE CONDITION OF DIRTY ROOM - As im disabled I was horrified re my stay at this hotel the i arrived around 9pm Friday 7th November 2025 check in absolutely horrendous eventually I was allocated room 216 when I arrived at room for my stay I was greeted with dirty room bed not made dirty towels in bathroom absolutely shambles eventually I relocated to different room and also told by manager just to fill form online and I wud receive a full refund due to the stress and condition of room which I gladly completed BUT WAS REFUSED after waiting a week
- Frqflier (6/5): If You're Going Premier Inn, You Know Why You're There... - Not sure I'd rush back, but I got what I paid for. All you need to know about the property is a heavy reliance on cutting out people in favor of automation. And it's a business run on upselling.
You check in via computer screen and QR code, so don't expect a warm greeting from anyone. Instead, you're interrupting a bartender or restaurant server if you have any questions or issues with the check-in screen. Your key card is required for just about every set of doors off of the lobby. And the restaurant menu comes with many upgrade options at a cost. That said, my evening meal came with an upgrade option for a drink from the bar and free breakfast for I think 26 pounds for everything which was pretty reasonable. A shame my entree wasn't really worth that price as it all seemed previously prepared and thrown in the microwave, with a defrosted dessert smothered in sauce.
Others on here have complained about the noise at this hotel. But when I stayed in mid-November that was not an issue.
It's a short five-minute walk from the Queens Street train station and about a 15-minute walk from Glasgow Central Station. Lots of restaurants, coffee shops and retail options within a short walk if you don't want to dine at the hotel.
Buchanan Street and all of its shops are within a 10-minute walk.
Finally, if you're staying at a Premier Inn, you know what you've paid for, and you know what you're getting. Greatly reduce your expectations and you won't be disappointed.
- V2674IRiand (10/5): Great will use again - Nice clean room,quite location,friendly helpful staff,good entry system,great shower,adjoining bar was warm and welcoming staff great stay thank you
- K6874JTmarks (2/5): Disappointed - I use Premier inn several times a year and use George’s Square quite regularly and have always enjoyed my stay unfortunately this time was a bad experience, from entering and booking in to leaving it was a bad experience.
On arrival I informed the person on reception I was hard of hearing, but she didn’t try to make face to face contact with me she kept her head down speaking , I said twice more I’m sorry I am quite deaf and cant hear you, she continued to look down.
On entering my room there was a smell of damp / musky smell.
There was an old discarded banana skin in the waste bin, and the bathroom was not clean.
I had travelled all day and on arrival I asked if restaurant was still serving food…to be told quite abruptly NO, I then asked if there was any were near I could get something to eat to be told look on google maps.
As for breakfast the next morning, the supposedly hot food was cold , yes cold …I informed a member of staff who really couldn’t be bothered to respond. I couldn’t eat it, so I went to get something mixed cut up fruit but it was almost gone so I asked if it could be replenished, waited 15 minutes and nothing appeared.
This was very disappointing, I have always found Premier Inn to be of a good standard but I think the staff need additional training on how to deal with customers.
Very disappointing
- jana1405 (4/5): Fustration and Upset Experience at Premier Inn Plus - The check-in online service: is easy however could be improved as they give options for vouchers for WiFi codes , they should vouchers for breakfast including your dates you pre paid advance , Staff Member: forget the customer experience service is important many customers is the there for travel , leisure or for work , at least they could offer is respect and professional services towards customers: complaint is road for improvement and better service,we are paying customers , just asking for being with fairness and respect manner , More training for staff in customer service management, training for basic English skills spoken and culture manner , is big fault of premier inn employee staff without basic understanding English in 2025 , please been more responsible as company with that issues , More awareness of neurodivergent customer ( accessible issues is available please training your staff , Paid extra for premier plus room : begging for replacement for coffee and water refills, coffee machines wasn’t empty , toilets seats falling apart , duvet sheets with marks of been seen better days , please replace everything in life comes to end , the check in late as 15:00 pm and check out 12pm give the customer 17 hours of used the room is plenty time for review the appliances before the checking , miscommunication and broken system just ruined my stay on my couple days of my breakaway.
- MissW45 (8/5): Good city centre location - I wouldn't recommend arriving to early, we arrived 20 mins before check-in time & were told to wait until 15:00.
They then opened check-in at the main desk & the self check-in.
I went up to the desk & was told to join the queue at the self check-in machines & wait to use them or go to the desk when asked to.
However another member of staff opened another check-in desk & took people from further back in the queue instead of asking who was next.
We checked in got our key cards & made our way to our room.
Room was basic, the bed was comfortable & it was very quiet.
The room wasn't the cleanest & there was hairs on the shower wall & neither of us had used the shower at that time. The fan in the bathroom was very noisy & sounded like someone was using a hairdryer in the bathroom.
The air conditioning control panel worked but the buttons had disintegrated due to being pressed over time.
The bed was comfortable & we both had a good sleep. The bedside tables were quite dusty & there was small pools of water collecting on the windowsill from the condensation on the window. It would be better if the windows opened.
Breakfast was really good & there was plenty to choose from & something for everyone.
- roquejoaof (10/5): Dear Auld Glesga Toon. - Great hotel, rooms clean and very comfortable. In house eatery which is good enough but Glasgow has so many great places to eat. Very central near tranport links and restaurants. Stayed here often and will again.
- nicdigby (2/5): Utterly appalling. Restaurant manager was a disgrace and blatant breach of Equality act. Avoid. Please just avoid. - I travel regularly and rarely leave reviews, but what happened at the Glasgow Central George Square Premier Inn deserves to be on record. This was one of the most humiliating, frustrating, and downright shambolic hotel experiences I have ever had — and that’s before we even get to the serious accessibility failures that directly breach disability law.
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Dinner: A masterclass in mismanagement and arrogance
Tuesday evening, 5.15pm. The restaurant seats about 80 people. When our group of seven arrived, there were precisely six diners already there. Six. Yet we were told we could only sit at certain tables because of “staff shortages” — and that we’d have to wait an hour and a half before being served. In an almost empty restaurant.
The manager claimed there was “only one person in the kitchen” (at a major city-centre hotel, no less) and that a party of four booked for later somehow prevented us from being seated at all. When I explained that I was cold, exhausted, and could not leave the hotel because my wheelchair wouldn’t fit in the lift (more on that fiasco below), the response was not compassion or practical problem-solving — it was hostility. The manager curtly informed me that I could eat alone, but my friends could not join me.
While we were still trying to make sense of this nonsense, she happily accepted a new booking for two people at 6.45pm — and triumphantly told us that meant we’d now have to wait until 7pm. She seemed almost to enjoy the power play.
After waiting an hour and three quarters, by 6.57pm, we were desperate to just get on with it. But when we tried to order, she actually looked at her watch, smirked, and announced that we’d have to wait until 7pm on the dot. I have managed teams for years — if one of my staff had behaved like that toward guests, they would be up for dismissal. And this manager certainly deserves to be fired.
To be clear: the junior waitresses (Amy and another young woman) were excellent — polite, efficient, and working with an obstructive manager. Felt sorry for them.
The food, once it finally arrived, was decent enough (although my cheesecake was still a bit frozen in the middle). But any goodwill was obliterated by the way the manager treated paying customers.
And it didn’t stop there. As we were finishing up — around 10pm, the last table still eating — she began clattering plates very loudly on the next table, glaring pointedly in our direction. Then she turned the lights up bright enough to perform surgery. When that didn’t shift us, she dimmed them so low we were sitting in near-darkness. It was a not-so-subtle “get out” message. The pettiness was unbelievable.
This is supposedly a Premier Inn “Hub” hotel in central Glasgow, yet apparently they can only cope with ten diners at once. The entire experience was embarrassing for the brand and degrading for guests.
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Accessibility: A disgrace to disabled travellers
Now to the serious part — and the reason this hotel should be formally investigated under the Equality Act 2010.
I use a small mobility scooter and, as always, checked in advance. Both the hotel itself and Premier Inn’s disability team assured me the building and my booked room were accessible. That was an outright lie.
• Entrance lift: The pavement-to-lobby lift is too small to fit a standard mobility scooter. The door would not close. I had to lift parts of the scooter, twist myself sideways, and still the doors repeatedly swung open. It was raining heavily — I was soaked. In the end, able-bodied strangers had to physically lift the scooter in.
• Exiting the building: Two automated doors open at awkward angles, both closing aggressively while you’re trying to manoeuvre. It’s like a slapstick routine, except humiliating instead of funny. Again, I had to rely on strangers to help.
• Main lifts: Only two of the three can fit a small scooter. When I finally reached my floor, I discovered walls jutting out so close to the lift doors that I literally couldn’t get out. Cue a 15-point turn while other guests looked on — and yet again, people had to lift the scooter sideways to free it.
• Corridor and room: Two heavy manual fire doors block the way, one of which opens toward you — physically impossible to manage in a wheelchair. Other hotels keep these open and link them to the fire alarm system. Not here. No thought given to disabled independence.
• Inside the room: I couldn’t enter without someone holding the door open and moving furniture. I lost count of the number of times I had to flag down strangers in the corridor for help.
• Leaving the floor: Getting a working lift was a nightmare. The call system kept sending the two inaccessible lifts over and over again. I was stranded for nearly 20 minutes because the one usable lift refused to respond.
The result: zero independence, zero dignity, and a constant sense of being a problem to be managed rather than a guest to be accommodated. My friends were horrified. I was humiliated.
⸻
Conclusion: A total disgrace
Between the restaurant manager’s sneering attitude and the hotel’s blatant disregard for accessibility, this place is unfit for purpose. It fails both basic hospitality standards and the legal requirements of the Equality Act 2010.
Premier Inn markets itself as “reliable and comfortable.” This was neither. It was degrading, exhausting, and at times dangerous.
I have written to both Premier Inn headquarters and their disability team. Neither has had the decency to reply — which says everything about their priorities.
Avoid this hotel at all costs — and if you are disabled or have mobility needs, do not even attempt it. It is a humiliating ordeal waiting to happen.
- lavender470 (10/5): Great location and comfort - Very comfortable and the Plus Room was great. Will definitely use the Plus rooms again. Breakfast was very good.
The Premier Inn on George Street was ideal location for University of Strathclyde graduation ceremony. Also close to good restaurants etc and city centre.
- amberw3833 (8/5): Solid Place to Stay in City Centre - I recently took a multi-country trip across Europe and am reviewing all accommodations from that trip in a standard manner. As an invisibly disabled woman who travelled solo, my review will consider those factors.
Staff/Booking/Communications
I booked directly through Premier Inn’s website and found the site easy to use. Reminder emails were generally helpful, although prebooked early check-in did not show in communications, creating confusion for me. On arrival, I was an hour early and a room was not available, however staff were happy to stow my luggage for me after a long transatlantic flight so I could take a walk and indeed squeeze in an art gallery prior to check in and a well deserved nap. Staff explained hotel features etc pleasantly and accurately.
Accessibility of Facility
The entry involves stairs (a short flight) which wasn’t fun to lug a large suitcase up with a torn rotator cuff. There may have been one of those lifts you need to get someone to help you use, but I find people get judgy of you asking when you’re invisibly disabled and I was also pretty tired. However, the facility was otherwise accessible with lifts. The numerous fire doors made for some awkward navigation in halls with bags. Shower was walk-in and easy to navigate.
Room
For the reasonable pricing, the room was quite pleasant and spacious (I chose a premium) and had a fridge (can’t say that about more upscale places I stayed, which irks me about them). TV was a bit annoying to work with, however a minor quibble. The bed was comfortable and temperature control easy to sort to a happy place. I had a room at the end of a hall and higher floor and slept in quiet despite being street facing.
Bathroom/Toiletries
Free shampoo is always a win. The shower had decent water pressure and good room to navigate/bring out belongings.
Area Safety/Features/Location
The hotel was pretty centrally located, and I walked to the majority of sights I wished to see. Plenty of food options nearby, including across the street. The hotel is near a university campus and major rail hub, convenient for connecting to other cities (how I got to Edinburgh) as well as getting there from airport. I felt as safe as a city girl feels late at night (reasonable cautions used, I never felt in danger)
Overall
This is a great value pick for a solo traveler or couple wanting to see major sights/needing a central launch pad to explore Glasgow. Premium rooms in particular are a great choice.
- DoktorbPR1 (8/5): Positive - Needed a bed and this was very well placed (and priced).
Five-to-ten minutes walk from Queen Street station, on flat ground, with crossings at entrance. Steps entrance, a wheelchair lift is available.
Self-service check-in, which seemed to get crowded very quickly because of the location in relation to the bar. I watched a couple walk away from the bar in a bit of a huff because of something related to them not being checked in yet, so maybe something to watch out for. Staff were attentive.
My room was clean, spacious, and quiet. No complaints.
It's a five-ish minute walk to High Street station if that's the direction you're going in.
- NazarSun7 (8/5): Overnight stay before holiday - Had a one night stay here bfore flying out early morning from Glasgow.
Stay friendly, check in quick and easy and room was clean and comfortable. Had a few drinks in the bar but didn't eat food as had already eaten and we were checking out before breakfast. Would recommend,around a 7 minute walk to the airport terminal
- 306graemeh (8/5): Very handy for the airport. - Check-in was quick & simple. Room spotlessly clean & quiet, and only a short walk to airport check-in.
Only downside was when we ordered drinks with our meal. The food was brought out 15/20mins after ordering but still no sign of our drinks, which was the first drinks we’d ordered . Left it a minute in case they were still on the way & had to chase them up - still waited a couple of minutes & were 1/2 way through our meal by the time our 1st drinks came.
Otherwise all good.
- Di01234 (10/5): Very Good - After reading the reviews I was a bit wary after booking this but could not have been happier, the room was spotless, the beds as usual were extremely comfortable.
The check in and check out were seamless, heard no noise from the garage/mcdonalds opposite, if I needed to stay in the future I would return.
- durhamwasp (10/5): Good as usual - Good room, good meal options and nice food. 7 minutes walk to check in, and excellent deal with the nearby Flying Scot car park.
Restaurant is understaffed, meaning it's frustratingly slow as staff are trying to take orders/serve orders/check people into hotel all at the same time. Best to email hotel and make a reservation for restaurant.
- Willowcat74 (6/5): Many positives but not great overall - I think I might be erring on the side of generosity with this review as so many of the staff, particularly the lady that checked us in were fantastic. So welcoming, personable and even as we left the staff maintaining the rooms were friendly and cheerful. Unfortunately the whole room stank of damp and we wondered if the number of open windows we saw when we left indicated this wasn’t an isolated issue. The meal deal is incredible value and you know it won’t be the highest quality at those prices but my husband really enjoyed his. My soup was cold and when I let a member of staff know it was swiftly microwaved and returned (no problem with that at the prices) but was then met with a waitress stood over us barking out the name of our main courses which she held aloft while we still had starter plates in front of us. A bit odd. We did move our used plates to the side as she put the mains down and disappeared without a word. Not sure if that was someone having a bad day or whether there’s some etiquette to clearing tables we weren’t aware of but didn’t leave a positive impression. Wouldn’t hurry back despite the positive initial impressions (and well done to whoever hired the person manning reception - she’s fab!)
- KurtnJoe (10/5): Premier Glasgow experience - Great location, walking distance to car rentals and airport. Friendly staff and comfortable room. It was great to have the breakfast deal.
- 293catsc (2/5): Don’t stay here - Awful, tired, scruffy and lack of staff, the staff that were there were pretty useless, customer service is very bad.
Eat somewhere else, food awful.
- jamesfS6991HF (2/5): Bad customer service - Left an expensive coat in the room (that was silly). Checked out - an hour later realised what I’d done - sent them an email the same day - 4 days later, no response… Returned to the hotel at the end of my trip, asked them to check lost property, they found nothing, they then asked for my contact details as ‘some of the cleaners are off today’ - if they’d have responded to their emails, the last step wouldn’t have been necessary - don’t know how I’m going to collect my coat all the way from London if they find it - 0/5 customer service.
- Richard (8/5): - Clean room in big hotel. In-hotel restaurant appreciated. In the UK bed cover is a synthetic doona (comforter) in a cover with no top sheet. There is no way to regulate sleeping temperature, no alternative cover such as blankets. I find the doona far too hot, I can't sleep under it. My only option is remove the doona and sleep under just the cover.
Check in terrible! The automated booths are hopeless, would not accept my details, apparently because I don't have a UK postcode, Then would not accept my booking number. Fortunately the staff were helpful.
- ajkedar (10/5): Perfect overnight for early flight. - Easy parking with a small charge of £4 for overnight, which we felt was fair. Pay at check in with car number plate.
Lovely friendly checkin from charming member of staff and felt our custom was welcome.
Room was spacious on second floor and spotless. Everything you could need provided with free WiFi . Comfortable bed and room quiet. Did not eat at hotel , so no views on food.
Perfect for early flight. Not that cheap but will use again for convenience and saves hassle of driving early morning as at airport.
- Explore778354 (10/5): Convenient location, friendly staff - Convenient to the motorway and Uddingston. Friendly staff, clean and comfortable. Located next to garage and MacDonalds
- kimamo63 (8/5): Great hotel - We stayed one night at this hotel. Complimentary upgrade to a premier plus room and a friendly greeting upon arrival were really appreciated.
We had a really nice meal at Social, served by the lovely Hayley.
A bit tired from the outside however warm and friendly hotel.
- O6020KQsteveng (10/5): 10/10++++++ - Excellent friendly staff room was spotless excellent food and fantastic breakfast would highly recommend the best premier I've stayed at top marks 10/10 +++++++++++
- R1590LBcaroln (6/5): A perfectly adequate place to stay enroute but customer service has room for improvement. - Location was great. A perfect choice for catching an early flight.
Atmosphere was fine, nothing special but perfectly OK.
The room was a good size, clean and the bed was very comfortable. We were told at reception that the new menu would be in our room and it wasn't. There was also only one towel for two people so we had to get another one from reception.
The service was mixed. We received a really good reception as we booked in and the receptionist was very helpful. At dinner service was lacking. We were left standing for a while to be seated, The table we were shown to wasn't clean and several of the new items on the menu were not available. Breakfast was better. The noise levels were fine and I would stay again in similar circumstances but there is definite room for improvement.
- 07070707070707 (10/5): Holiday starts as soon as you check in - Perfectly next to the airport a brilliant hotel the social area is fantastic and the food is very reasonable and the meal deal with unlimited breakfast in the morning was fantastic definitely stay here again
- capesj2025 (8/5): Overnighter - Clean and comfortable room, staff friendly, could have done with a few more staff on duty due to wait time for food and drink.
- Z539BYneilm (10/5): Great 👍 - What a great place. Very helpful staff on reception. The food was cooked perfect the breakfast was just great and as normal the staff couldn't have been better.
- millie482018 (10/5): Best hotel at breakfast at Glasgow Airport - Just using the hotel for flight first thing in the morning, the staff were very helpful at reception, our room was very pleasant, quiet, clean and comfortable- well above the standard of upmarket airport hotels that you pay dearly for.
Breakfast was freshly cooked and very reasonably priced, again staff are very helpful and polite.
Thanks to everyone involved in the premier inn at Glasgow Airport
- alexlP7975JM (10/5): Pure Comfort and Outstanding Service - From the moment I arrived, the service was exceptional—warm, professional, and personal without being overbearing. The room was immaculate, spacious, and thoughtfully designed with every comfort in mind. The facilities were outstanding: a serene spa, well-equipped gym, and a beautiful pool area that felt like an oasis. Dining was a highlight—delicious, varied menus with fresh local ingredients and flawless presentation. Every detail, from housekeeping to concierge support, reflected true 5-star standards. I left feeling completely refreshed and cared for. Highly recommend for anyone seeking luxury and peace of mind.
- michaelpZ1679SS (10/5): Definitely will stay again - Friendly well positioned hotel with good staff and food options. Food was tasty with a good drinks selection on offer. All staff met were friendly and helpful
- TrailBlazer772182 (10/5): Perfect for Late night arrivals from airport. - Fantastic hotel, only a 5 minute walk from Glasgow airport. Great for late night arrivals. Night manager knew who I was, due to me letting hotel know I would be arriving at around 2am. Was directed to my ground floor room which was extremely comfortable and clean for my needs.
Breakfast was excellent. Lots of choice, between cereals, fruit, yogurts, pastries, hot food buffet and hot and cold drinks.
- T4864AQjanicem (4/5): Not Premier Inn usual quality - Made a same day booking. Only Accessible Premier Plus room available. On arrival, entrance door and lobby grubby. Male at reception almost incoherent. Social bar/restaurant area was full and noisy at only 6.30 pm. Looked as though it was full of locals, mostly male. Luckily I brought food with me. Room was fine. However, bathroom smelt of drains, and bath slippy and unsafe. Some nice touches. Good toiletries, coffee, bottled water, iron, etc. Unfortunately no air conditioning and window had limited opening. Lift out of order in the morning and had to get help to take case down two flights of stairs. Would not recommend this Premier Inn
- karensE9974GB (4/5): Comfortable bed, shame about the poor restaurant service and the staff - Room comfortable with the excellent Premier Inn bed.
However, no food available in the evening unless booked well in advance. This is because the restaurant is far too small for the number of rooms. Many guests including myself refused an evening meal for this reason. We were all toke that the website stated meals have to be pre-booked. This is an airport hotel where you can’t predict your arrival time. The ‘Social’ facility is billed as 24 hours but is not.
Staff overwhelmed and rude. Barman told me to pay up and get lost. Charming.
There is a Londis at the petrol station next door for sandwich options and the staff there are at least polite and pleasant.
Avoid.
- 959maggieo (2/5): Very disappointed - We booked this hotel for a one night overnight stay in Scotland for work. The staff are great and super helpful on the hotel side .
Restaurant…….. well I can only say that was a disgrace . From the 8 main meals on the menu only 4 were available. The food was bland and poorly presented (thrown on a plate )
Breakfast was again tasteless and the bread was cheap and nasty.
Lucky there’s a mcd’s about 50 ft away.
Wouod not recommend this hotel
- marybL63GH (10/5): Great staff - stayed here with my family and had a very lovely welcome from Christine and Julie room was tired but spotless had breakfast in restaurant and was served by Kirsten who was so lovely really happy was our stay and we definitely be back
- Donald (6/5): - Mmm
- Sunshine10997691086 (10/5): Fantastic experience from start to finish friendly, helpful staff and excellent service throughout - Excellent service, very friendly and helpful staff who went out of their way to make the whole experience smooth and enjoyable.
- Balaji (6/5): - AC isn't working, bathroom exhaust fan isn't working. Even after complaining they said sorry and its what it's...
- Tina Thede (10/5): Dejligt hotel med god beliggenhed, tæt på alt - Dejligt hotel med god beliggenhed, lækker morgenmad og venligt personale, sengen var rigtig god.
- Jennifer (6/5): - Dared and worn hotel but close to local attractions and restaurants.
- Dennis (6/5): - internet was terrible i feel like its a problem for the company. i had the same horrible internet when i was at premier inn in manchester also
- johnnybrucelee (2/5): Very bad service - Parking ticket very rude racist staff with attitude problems lying about the situation avoid this racist staff I will never use this disgusting hotel again
- alexanderrM4080NA (10/5): Great place to stay - The staff were very Friendly and Karen who checked me in was particularly lovely. It’s also in a fantastic and easy to get too location
- anishm450 (10/5): Super Karen at Reception - Excellent stay. Great location
Very clean and up to date
Staff at reception Karen was excellent . Very friendly and welcoming.
- Verified traveler (4/5): Budget-friendly but below average experience - Beware, it may be a budget price, but don't expect cleanliness. The sink in our bathroom did not drain and there were signs of construction (fine white drywall powder) in a corner of the room where some work was being done. In addition there was a loose plastic board just sitting on a shelf that could have fallen and caused safety hazard. We requested to switch rooms but apparently no other rooms available. Otherwise, amenities like food/drinks seemed fine, but don't have high expectations here.
- X9280GQsophieg (4/5): Poor - Wasn’t worse £90 as none of the lights were working and the room was far to hot even when we tried to turn the temperature down
- johnmD4696AV (8/5): Had all you needed. - Bed was comfy pillows a little thin. TV and accessories were fine. Bathroom was good. Hair dryer was a bit temperamental. No air conditioning. So was very hot 25°C at night. So slept on the top of the bed not in it with the fan running all night.
- N2356BYscottb (10/5): Nice big room! - Arrived at the hotel on the hottest day of the year so far, the fan was set up in the room and came on as soon as we put our key in the slot. Room was massive which was great having a 2 year old with us. Room was super clean. The lady that checked us in was very friendly and welcoming. Would definitely recommend this premier inn!
- beccaa616 (4/5): Unfortunately wouldn’t stay again - Hotel fairly clean and tidy. Usual premier inn comfy bed!
But some of the rooms are very noisy and a strong smell of marijuana throughout the hotel!
- shutcheson (8/5): Multiple Stay - Must be the 6th or 7th time we have use this hotel to attend match at Hampden. All you need for a one night stay and at most a 10 minute drive to Hampden - especially when leaving after a night match.
Staff always friendly and never had an issue with the rooms. The restaurant is currrently getting renovated but we were not using it anyway.
Will use again for football if needing to stay over.
- philSolihull (8/5): very niice - plenty of parking
goodeasy check in
nice clean room
all mod cons , free wifi was crap, had to up grade
Breakfast was a bit hit and miss; they seemed understaffed in the restaurant
i ate there on the evening and the chef delivered my food
and one lady was trying to run the whole place
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