Premier Inn London Gatwick Airport A23

Location: Longbridge Way,Gatwick Airport, North Terminal,Crawley,West Sussex, Crawley, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

Guest Reviews

• 230gareths (10/5): Superb staff - We were met by friendly reception staff which is always a pleasant start, the room was typical premier inn good standard, the bathroom looked a little tired but nothing to complain or even be bothered about, the meal deal was excellent value for dinner and breakfast, we were waited on by Gemma, who was excellent, happy, friendly and efficient a real shining example for premier inn. From premier inn, I know what I expect and this one exceeded due to the staff. Thank you
• 823iainw (10/5): Great Staff - Often stay due to working in the area. All of the staff have been so welcoming and helpful, in particular Gemma who provided great service in the restaurant.
• Wander638472 (10/5): Time away - The room was very comfy. We had a meal in the restaurant and our waitress Gemma was very friendly and.helpful ..........
• Q5003PUmichaels (10/5): Holiday - Totally enjoyed both the food and the accommodation from start to finish ( as usual )Gemma was the best very and smiling all night thank you so much gemma
• 30tonyn (10/5): Gemma a real gem - Gemma was amazing & so friendly. Looking forward to seeing her again in Premier Inn. She went above & beyond Thank you Gemma
• 368annier (10/5): Very handy for airport - Friendly, helpful staff. Big thanks to Gemma for sorting us out with extra tea and milk for our room. Food was very tasty and fast service. Comfy room. Would recommend.
• ohdearohdear1 (10/5): After a nightmare journey home - the service we experienced here was exemplary! - We had booked this before going home after an arduous trip back from holiday, planning to have a lovely meal and great breakfast before going our separate ways to finish our holiday. We had been awake for some 40 hours, with no food, having both been sick on the flights back, the car wouldn’t start when we collected from valet parking and we were both totally exhausted. The manager (Robert) gave us some toast to our room, as we couldn’t face dinner, we had the best night’s sleep - 12 hours straight- and more toast in the morning - free of charge. Car wouldn’t start he tried to get us some jump leads but no-one had any, but we got the shuttle bus back to Valet parking. He waived the parking fee for us too. He made such a difference to our holiday - so although we have stayed in fancier hotels, we cannot praise him enough for helping us as he did. 5 stars go to Premier Inn and Robert for his kindness.
• Foodyyum12 (2/5): Not happy. - Room smelt musky, the bathroom smelt of urine..the toilet seat had urine marks on it and had to clean it myself. I got charged £14.59 for a plain burger! So they charged me for cheese, bacon and chips I never had .. when I mentioned it the waitress came back and said .. We can only take money off for the chips you never had that's all we can do... Really!!!.. what a load of crap. I got woken up by 3 loud guys outside smoking and all wrapped up in the white hotel quilts.. ! What hotel allows you to take your quilts outside?? I have put in my complaints and will update here the outcome. The check in lady was great ... But other staff seemed to spend their time chatting and I had to find them to ask for a hot chocolate during breakfast.. when they should have shown us were the drinks were .
• nervesofsteeljanet (10/5): This has to be Britain’s best Premier Inn - Outstandingly good, all the staff we met were exemplary. Particularly great was mention must be made of the cooking staff, the food was great and the attention to detail was brilliant
• Pinches123 (2/5): Shocking for a premier. - The worst premier inn we have stayed at and we stay often. The room was ok, the staff were excellent as they always are in premier hotels. The breakfast restaurant had people with tops off ie kids and an adult who were serving themselves. There was also the same family in pyjamas. This is a health hazard with potential sweat dripping onto food as well as body hair. We paid for a breakfast with our stay and ended up eating nothing. We was glad as the food looked overcooked and everything we saw ie bread was stale. Won't be returning. We would like our money back for the breakfast we didn't receive.
• H5182CHmarkh (4/5): Not the cleanest - Quite short walk to gatwick north terminal. Self checkin. Room looked ok until spotted residue of white liquid on curtain. So checked... Shets and pillowcase had crud on them. Toilet and shower build up of gunk resulting from repeated poor cleaning. Too tired and no time to go reception. Good night guarentee... have to report problem to reception In morning no recetion staff around to report problem to and a plane to catch. Shocker !!! Ill give premier inn a miss next time!
• Z8345KQjamesm (10/5): A perfect stay - We found Julie in the restaurant very welcoming, attentive and friendly. The breakfast was perfect. The room was very clean and cosy and we always come back to this same hotel
• F6829OVjoshuag (10/5): Amazing service from Tatiana - Phenomenal 5* service from Tatiana, always helpful and talkative. She always really makes the hotel feel like home. Thank you, as always Josh
• shaza150878 (10/5): Family weekend - Christopher and Charlotte are a credit to this hotel restaurant and we will definitely come back as a family as they make you feel welcome and can’t do enough for you. Even gave my sister and my mum a surprise for their birthday. Thank you guys
• stirlingshaz (10/5): Excellent staff - Christopher and charlette in the bar/restaurant are superb they cannot Do enough for you nothing is too much trouble well done will deffo book again because of them
• W7486OLsamb (2/5): don't go here - we weren't staying here but went for a meal the girl who greeted us said because we weren't guests she shouldn't serve us but she would let us in this time, even though it is a large restaurant and there were only about half a dozed people eating there. We were then seated and our drink and food orders were taken some other people, I assume hotel guests then arrived and were seated and had their first course before our food arrived. When our drinks arrived there was no ice in them but the hotel guests all had ice in theirs.
• Catalinlin (10/5): Best Premier inn I've been - Very good experience Staff was friendly and helpful, room as you can expect in a premier inn,food excellent ,good location for the airport and not expensive
• rachelbI7921HG (10/5): Great staff - We stayed at Premier Inn Metro Centre due to attending a nearby event last weekend. Decent rooms & the staff were very friendly.
• flytrap55 (6/5): Met our basic needs - We stayed here for a night before our holiday from Gatwick. Check-in was ok, but only because a staff member was on hand to help with self service check-in. The car parking was plentiful, but the charge is criminal. A charge of £25 for the night?! Its cheaper at Heathrow hotels and they offer more. The extractor fan in our bathroom never stopped, even after the lights had been turned off, making the bathroom freezing. We had dinner the night before, and I felt for our poor server, Bernando. He was literally left to cover the biggest area, with little to no help. He was rushing around trying to cover many orders and clear tables, I noticed 3 women behind the bar. One was doing drinks and other two were joking and talking. No evidence of teamwork or support for each other. We didn't have breakfast, as we had to leave before you started serving.
• 76mark (8/5): Metrocentre Conveinence - Typical Premier Inn that was clean and tidy and appropriately priced. Breakfast and dinner would get 7/10 so all in all quite reasonable.
• Sandyfeet86 (8/5): Pretty good mid-range hotel - A pretty good choice for a mid range / value for money hotel. Very convenient and close to Gatwick North Terminal (shuttle bus or it's less than a 10 minute walk), and only a short monorail trip from South Terminal
• davidhW4561PQ (4/5): Food was tasteless - Food was terrible the ""chef needs to learn how to cook a steak ,it was very bland no seasoning and no mustard was available. Could have got something more tastier at the shell garage next door
• 773sherij (4/5): Lack of front house restaurant staff. - No climate control in room which got uncomfortably hot. Not enough staff in the restaurant, one person front of house. Breakfast was not the usual set up and had to order what you wanted rather than help yourself.
• kerrymc17 (10/5): Great Staff - We stayed here the night before going on holiday. The hotel is a great location if travelling from the north terminal, literally a 5 minute walk. All of the staff were so welcoming and helpful. The breakfast was great, so fresh and plenty of it. Would definitely recommend this hotel
• donnajR4675FM (10/5): Resturant - Found charlotte,very helpfull on my diet in the resturant, was very busy but always made time to make sure everything was what i needed
• wiroju (6/5): OK, did the job - Very convenient for an early flight to Orlando the next morning. The hotel felt slightly worn and had a strange musty odour to the room. Our server at dinner was very friendly, mostly made up for the quality of the food. Whilst we appreciate its a constantly busy hotel due to flights it was pretty loud, we could hear our neighbours above and to the side which kept us awake. Overall, would book again for an early flight with the knowledge this is far from the premier inn quality we are used to.
• P8932VWrickyt (10/5): Perfect service and perfect for North terminal - At the end of the day it is a Premier Inn so when it comes to the food, if you are expecting fine dining well that is poor judgement on your part. The service though is amazing! The staff are so friendly, particularly if you have a young family!! Thank you so much to Karina for making my young girls Maya and Katie feel like A Listers in a very busy restaurant!! The hotel is a 5 minute walk from North Terminal, the room is clean and tidy and the bed is comfortable. Will 100% book again if ever flying from North terminal in the future
• B1719VZryand (10/5): Fantastic weekend - Stayed here for a weekend rooms were lovely . Julie and Charlotte were so friendly in restaurant and reception. Thank you
• reeceb844 (10/5): Restaurant staff - Review for mi Julie and Charlotte! Fantastic service from both Julie and charlotte nothing was too much very attentive and a good laugh as well made our stay very enjoyable thanks guys
• natalievR5197VP (4/5): Family night away for hospital app - Well no under sofa beds an skirting boards or high dusting gets done in here absolutely filthy, room checker clearly not doing their job right
• Linda (8/5): - This hotel is simply convenient. It's tired and worn the edges. It is very clean and quiet. I don't like the sutomated check in
• 133kayleighf (6/5): Not the best premier we have stayed at! - We stayed here for one night due to an event at utilita arena. We have stayed in many premier inn hotels mainly at airports but unfortunately this hasn't been our favourite one. Rooms where very dated and needed a good lick of paint. The mattress.... Well we look forward to staying at premier hotels because their beds are just super comfy and we have a great night's sleep. For some reason this mattress was unlike any other we have slept on. It was rock hard! Very disappointed. The breakfast was good with a great variety and we liked that the parking was free and not too far away from metro centre or Utilita Arena. But after driving 3 hours a good sleep was definitely needed.
• Steve (8/5): - Rooms are large and clean, albeit a little musty. Perfect for a short hop. 5 minutes walk to North terminal. Make sure you arrive at the correct place as there on a larger Premier Inn at the North terminal with the same post code..
• E4817ZNchristinet (10/5): Great experience - First time staying here-very impressed with the cleanliness of our room. 2 of the staff in the corridor were very helpful when I asked what was in the area-wish I’d got their names! Would definitely stay here again and recommend to all my friends and family
• Alfred (10/5): - We staid one night great place clean safe great customer service great breakfast , the breakfast was not included with the booking but still was reasonable and was very easy to get to the airport by walking we loved it
• CRISTINA (10/5): - THE ONLY INCOVINIENCE IS, THE PROPERTY DOES NOT HAVE RESTAURANT FOR LUNCH TIME, ONLY BREAKFAST AND DINNER, AND IS NOT AROUND ANY CLOSE RESTAURANT. EVERYTHING ELSE IS VERY GOOD, I LOVE IT. THANKS
• ASJAD (10/5): - Very nice and clean place to saty. Friendly staff and close to Airport .
• Companion18925539574 (8/5): Work stay - Good to do with a bit of work the windows were hard to close with the latch about snapping off, apart from that nice and quiet and comfortable bed would stay again
• bellawest1 (2/5): Avoid!! - This hotel was a huge disappointment after being a fan of Premier Inns. The rooms are grubby and really uncomfortably hot.,at one stage 28 degrees with only an inadequate fan to cool. We did open a window but had to close it due to noise thought the night v under the window. The restraunt was dirty with uncleared sticky tables and we had to put up with foul mouthed loud men who the staff just laughed at whilst we were in the bar and families were in the restaurant area. We asked for a glass for a bottle of wine we bought (4 of us) to be told they only had 3 glasses. The staff were unhelpful and unfriendly. The break fast was mediocre. The whole experience was depressing and there’s no way we would recommend anyone staying at this hotel.
• Carolyn (6/5): - The property looks run down and needs a face lift. Thr bathroom floors need an update and the carpets need a good cleaning.
• Bev (6/5): - Family room was cramped & hot with 2 adults & 2 kids. No fridge in the room was unexpected & meant some food had to be thrown out because room was too hot. A short 10 min walk from Gatwick North terminal so not too bad. Great buffet breakfast!
• JourneyGirlOttawa (6/5): Adequate property; Super friendly staff - We stayed here for three nights to be close to family in the area. The property is dated and in need of repairs and updating. The staff were great, though. Donna, and especially Craig, went out of their way to make us feel welcome.
• L468NOvictoriap (4/5): Filthy - Room was extremely hot. A fan was given but to filthy to use. I took photos of this because I was mortified. Carpet had not been cleaned and was full of crumbs. Skid mark stain in toilet on arrival. The only positive was the staff
• Iveth (10/5): - Muy cerca del aeropuerto
• 419leannef (10/5): Best priemer inn hotel best manager and staff! 5 stars!!! 😁 - Me and my partner have been staying at this hotel for 2 month's now and have come across some not so good issues throughout our stay at this hotel as soon as we have reported them on all 3 occasions 1st problem was resolved in a matter of minutes by staff member Andy who is a very polite gentleman and greets guests with a smile 24 7 top man. We had a few issues with some stuff in our room and when the issue couldn't be resolved wonderful smiling receptionist Tatiana is always on hand and goes out of her way everytime to help resolve the issue to the best of her knowledge and ability well done Tatiana top lady. When you need a hand at night or if you have any issues throughout the night you have always got the wonderful well spoken gentlemen himself A.J is always at hand to help you with any issues you may have throughout the night well done A.J top man thankyou for doing a grand job and keeping your guests safe why they capture their Z Z Z Z Z Zs. Me and my partner are night workers so when it comes to having house keeping and room clean this can be a challenging time for us as we can only get the house keeper in our room at the weekend due to being night workers and everytime we need our room cleaned house keeper/receptionist Lou is on top form and is a pleasure to have as a staff member at priemer inn hotels and sets a fantastic example to the priemer inn hotels and hotel industry 10/10 for staff member Lou lovely lady we love you Lou. And lastly not forgetting the biggest Most important lady of all the one and only person who makes this hotel a pleasure for the guests to come to every time and it's not the easiest job being a manager in any industry it can certainly be a challenging time but not for this lady who makes being a manager look easy and gets her job done and keeps her staff and guests happy and gets through her working day with flying colours and nothing ever seems too much trouble for her when you stay at this priemer inn hotel and no one is as amazing as they are and greet the customers like they do on your check ins and bid you your farewells on your departures from the hotel the one and only biggest most important member of staff the wonderful lady/manager herself Shelley who knows how to make a hotel a pleasure to come to and makes you feel at home well done Shelley 10/10 for you you are the best manager ever well done and thankyou for being you.
• ianmJ9177LX (10/5): Overnight stay - I had booked the room for a one night stay so I could spend some time to sort out some family matters in the area. Check in was done online but the gentleman that booked me in was nice and friendly. In the morning for check out I recognised that Lou had served me on a previous visit and she was lovely and asked how things were going as she had remembered the conversation from a couple of months ago. This showed great customer service as I was no doubt just one of hundreds of people that she had interacted with since the last visit. Well done Lou, and thank you.
• Alexander (8/5): - Great stay. Big room , pretty nice bathroom.The only complaint I have is about internet speed, it was unusable slow.
• Cassandra (10/5): - Comfortable one night stay.
• B3450WOtomw (10/5): Excellent - Wonderful experience! The hotel was spotlessly clean, the breakfast was delicious, and the staff were very friendly and helpful.
• davidrK2942ZO (10/5): Thank you - Big thank you to Tatiana for looking after me during my stay from checking in to booking me a table in restaurant and making sure I registered my car
• Y5264TWgarym (10/5): Excellent - We travelled here as we where coming down for the weekend for an event with out young son. Upon arrival there were plenty of places to park for free. When coming into the reception just after 3 we were greeted with Donna W who welcomed us and quickly got us checked in and to our room. Asked us if we wanted a table in the restaurant for tonight. Very pleasant and friendly. Beds were comfy and room was cool it helped having a fan in the room. Bathroom was spacious and water was nice and warm, there was a good amount of pressure in the shower too. Breakfast was nice normal options for a premier inn but all cooked well, the coffee was really nice out the machine. Upon coming back from our event, Donna the friendly staff on the reception spoke with my son about how much he enjoyed his night. Over all I’d recommend this hotel to anyone looking for a weekend stay in Newcastle, enjoyed our time and will be back again.
• Venture56169431034 (10/5): Highly recommended - Clean and comfortable room. Super friendly and helpful staff. Ideal for business trip. Very convenient restaurant..
• Karderby (8/5): Good Premier Inn - great location and spacious restaurant - Pros - Great location close to the Metro centre and public transport links to Newcastle City - Easy to find - just off the A1 bypass - Plenty of parking - Restaurant was spacious and food was good both at breakfast and evening dinner. - Room typical Premier Inn - top floor best. Cons Not much but - very weak showers on top floor - Windows had double glazing to keep road noise down. - limited TV channels - another car park menaced by a management company - sure it is free and easy enough to sort but use of ANPR is always a retrograde step. - quite isolated unless you get the car out - not much to walk to around the Hotel.
• Edwin (10/5): - Very helpful and good breakfast! Super close to London Gatwick Airport.
• Elvis (10/5): - friendly staff that makes the difference. Hotel close to airport north terminal.
• florence (2/5): - Pas de Clim ( en panne) - plus de 30 dans la chambre et un mini vasistas pour aérer et profiter des rires des personnes dehors, + alèse en plastique avec sorte de doudoune où on sue par le dos à grosses gouttes
• sha1ron (4/5): Off putting reception area small and smelly - Scruffy and unclean on first impression. Glad to say room and bathroom clean. Reception check in was slow Breakfast cutlery and plates not properly washed. Food luke warm Charging top price Disappointing no communal lounge to meet or congregate before or after Outside entrance to hotel and pub littered with cigarette butts
• carol (6/5): - An old and dated hotel at a price point that far exceeds the conditions of the room.
• leone (2/5): - Under expectations
• 250dazm (10/5): Perfect stay - Stayed for 1 night Fri 8th August as we were attending an event at Gillingham Golf Club. Hotel was perfect location as it was only a 5 minutes walk away. Early check in was nice and easy with a super friendly and helpful member of staff. Fan supplied in the room was much needed and free onsite parking was also a bonus.
• 381stephene (10/5): Does what it says… - Not the best Premier Inn I’ve stayed at as no aircon. The staff were top notch as usual! Tetania, Andy and the rest of the reception staff were excellent! Always friendly and asking how my day went! Lucy in the restaurant attached was great. She had everything under control when we visited. The only down side was the food wasn’t the best, but it did the trick. All in all if I had to stay again, I would!
• 144leroyg (2/5): Grotty and a bit pants. - The whole place feels greasy. Urine soaked skirting boards, rubbish in hallways. Overall grotty. No power point near bed. No air con. Avoid. Chairs in the restaurant were disgusting
• ianrD4273KG (4/5): doesn't live up to their guarantee - staff extremely friendly and very helpful. Room exactly what you expect from a Premier Inn. Food and drinks to help relax unavailable after 22:00 so for any guests arriving late after a long journey not very many opportunities to relax. Vending machines have small selection, overpriced and the food machine was not working. AC not working in room so windows open, noisy fan and extremely noisy neighbourhood doe NOT guarantee a good night sleep, if any sleep at all
• MrsTHallett (10/5): Excellent & welcoming - We have stayed here several times for a 3 night then 7 night and now a 9 night stay. Lou and the team have gone above and beyond in their welcome, helpfulness and ensuring we feel valued. The hotel yes has no air-con, but we had a fan in our room but this did not distract from our stays. Would not hesitate to recommend Premier Inn Gillingham. Thank you to everyone on the team buy especially Lou for making our stays so enjoyable.
• Nedim (2/5): - The rooms do not come with Air Conditioning. Not comfortable when humid and hot. Walking to the room carpet rip and looks very dirty.
• N2658ZIgaryl (4/5): Could be better - Staff was not helpful when we arrived quite blunt with us from the get go. Room was clean. Asked if their was any discount for ex forces or blue light card holders and staff were very blunt and rude.
• Shannon (2/5): Do not book here - One of the worst hotel experiences I’ve ever had. Nothing like the pictures. Room and hotel were absolutely outdated and disgusting with mold everywhere. Left after looking at the room and booked another hotel immediately.
• FarAway51945219699 (10/5): Alfie is great man and tatiana is very nice can’t wait to see them again soon - Staff alone make me want to come back thanks to Alfie and Tatiana. Service was perfect and the beds are perfect. Ten out of Ten
• M3703BDdenisep (2/5): Bed bugs-avoid - We booked this room for one of our potential employees to stay at whilst training. He had to move room mid stay due to an infestation of bed bugs. We have tried to contact premier inn regarding this but are still waiting for a response.
• F2608TMnickb (10/5): Another solid Premier Inn experience 💪 - Excellent service, clean room, very good breakfast. Very friendly staff. Good parking. Road noise actually fairly minimal.
• EllezBellzz (8/5): Good Value Hotel - Stayed here while visiting the local hospital, which was around a 15-minute drive away. The room was clean and located at the back of the hotel, so we barely heard any road noise. Check-in was smooth, and the staff were friendly and helpful. The only downside was some strange noise during the night—it sounded like someone running around on the roof. We were on the top floor, so not sure what it was, but it did go on for a while and made it a bit hard to sleep. Restaurant on site was good value for money, really friend staff and good food. Overall, a convenient and comfortable stay for what we needed.
• Erin (10/5): - It’s an airport hotel, so nothing fancy or over the top. But our room was clean, the beds comfortable and they had a free shuttle to take us to the airport the next day.
• Jennifer (4/5): Hotels.com needs to make some technical changes!!! - Check-in was a nightmare!!! We walked to the hotel from the airport after our flight landed after midnight. The hotel didn't have our reservation and when I provided it to them they said they couldn't check us in until the afternoon. My next flight left at noon so that wasn't an option. Thing is, I wasn't able to book a check-in for midnight of the night we arrived from our long flight so unbeknownst to me I booked for the date that it allowed me to which evidently meant the FOLLOWING day. In order to stay there we had to pay for another night which was significantly higher than what I originally booked, as well as risk my original booking being charged. They weren't able to refund me or change the booking until the manager arrived in the morning but assured me I'd receive my money if we rebooked directly through them. So we did. I ended up getting charged for the original booking as well as the new booking we had to do in order to stay. I'm now battling with Hotels.com and the hotel itself to get my money back well after the fact and every agent is telling me I won't get it back now. We could have stayed in a much nicer hotel right at the airport for less than we paid for this budget hotel. I'm pretty upset. A person should be allowed to book a room for the day-of!! There should also be a way to contact hotels.com when issues arise; the virtual agent isn't enough.
• 850margaretf (6/5): Sad to Write This - Lets be clear. I like Premier Inn as a brand, particularly the hotels near Gatwick. So it saddens me to write this First, I'll tell you what I liked. The staff, mainly helpful and friendly. The FREE PARKING Reception area, clean and light with iced water dispensers, and glasses for thirsty travellers The bathroom was GLEAMING The supplied air conditioning FAN was a nice addition and kept the room cool Now the bad: When we pulled in, had I not known this place, I'd have turned round and gone elsewhere. I guess there was an event the previous night as the area in front of the hotel was a MESS, litter, rubbish, and other no-noes. The lobby before reception was messy. I think a new advert unit was being installed as there was plaster dust and detritus littering the area. This was all tidied up by the time we left our room the following day, and stayed tidy for our week's stay However, it was a hot day, hubby was shattered after the drive, and he just wanted a shower to recover. Receptionist made sure that our room was ready in ten minutes. It is an accessible room as I have mobility issues. Nice low bed, easy for me to get into. Bathroom has loads of grab rails. Unfortunately, the lower level bath was no good for me to use. The bath surface was SLIPPERY Additionally, I should surely not expect to ask TWICE for the toilet paper receptacle to be replenished There were no glasses or tumblers in the bathroom. The cups supplied for tea/ coffee are glass. Tea just doesn't taste good out of them. When the room was serviced, the tea and milk were not replenished. Further, the 'easy' chair HAD SEEN BETTER days, the only way to make it comfortable was to use a pillow on the seat The Wifi. Is a joke. The standard free wifi is pretty rubbish, but you can ?upgrade? to Ultimate Wifi, which is NOT SECURE, and DROPS OUT regularly. £5 for 24 hours, when you get maybe 3 hours of SLO MO service We had food in the restaurant a couple of times. Service was good but the food only average I guess it's just head office cuts responsible for most of this, but I may not be back
• Brittany (6/5): - The room wasn’t the cleanest and appeared some spots had been glossed over. Some charging ports didn’t work.
• 608micheled (6/5): Okay, but could have been better. - This premier inn was ideally located for our travel purposes and the beds were extremely comfortable. On the downside however there was no air-conditioning which in this day and age there really should be as this made the room very warm and stuffy which was not conducive to a good nights sleep. Fixed shower heads are also a no no for us girls. Fix these two issues and it would have been a very comfortable stay.
• P4392AZlisad (6/5): Nice hotel but no air con ! - room was clean and comfortable but do not go if it is going to be hot as no aircon and rooms where so hot. Also guttering outside of room 10 is gone so thunderous rain on the path outside didnt make a good nights sleep.
• Kamil (10/5): - Clean and quiet, good for overnight sleep all withow cost compared to others.
• 56tracyg (6/5): Average at best - neglected with some minor highlights - Stayed here for 3 nights long weekend exploring the North East of England. Hotel is on outskirts (1.5 miles away) of the Metrocentre shopping complex - but there's no real public transport (not even a bus that drops nearby) between the Premier Inn and the shopping centre. So every day had to drive to the Metrocentre, park car and use the train to go into Newcastle. From there you can get tain and/or Metro to other areas nearby Tyneside. Plenty of secure parking onsite and near gas/petrol station just 50m away. Hotel is neglected and tired/dated. Arrived to park car in the morning prior to returning later to check in (use the display inside reception to register your car otherwise an unpleasant and hefty fine will be issued). Upon arrival at reception, the entrance was strewn with litter, dirt and apparently unvacuumed. Just - why? All it would take would be a quick tidy up to make this look presentable and to give a better first impression. Room - good, spacious, clean. On first floor so i used the lift near reception to carry up bags. Be aware that the room above has extremely creaky floorboards. People walking in room above causing huge thudding and noisy activity (not their fault that the flooring is poor). Stopped at bedtime so not a major issue. Wifi - didnt use Premier Inn one - brought my own router and unlimited data card - good signal for Three 4G network from my room Food - breakfast Monday to Saturday is cooked to order and very hot, tasty and fresh. Enjoyed my breakfasts immensely. Sunday was buffet style so expect congealed beans and overbaked eggs. Staff pleasant and welcoming though, so i was quite happy with food. Did not eat there in evenings (bought snacks and salads from nearby Lidl/Aldi). Whilst in Newcastle, I visited Whitley Bay, Tynemouth (both beautiful seaside towns), then Durham for the day (another beautiful university city) and wandered Newcastle with a few good beers thrown in during the daytime. The Premier Inn MetroCentre hotel is set outside of any main area and you'll have to drive/uber to get to the Metrocentre (which does have huge choice of restaurants of all cuisines). Would book nearer to city centre next time.
• deniz (10/5): - its so close to airport, no need to take uber or taxi, 400meters to walk airport
• Ramesh Kumar (10/5): - Good
• Ghulam (4/5): - Hotel is located a bit of walk away from the north terminal. The paths are quite small to get to the hotel if walking. Located quite far from the south terminal. They agreed to store our luggage over messages prior to our arrival but when we got there they said they only have room in a tiny closet and that we had too much luggage. They ended up storing it but service was not welcoming at all. Check in is strictly at 3pm. Rooms are very basic. No fridge, microwave or drawers. They’ve got a tv but only 2-3 channels work. Shower/washroom was cleaned well and spacious. Bed was also comfortable. We were staying here due to a layover and asked if reception could provide us with 1 pound in exchange for usd and we needed to use a luggage trolley to get to the airport and they said they could not do that. Overall, not very happy with the service. Not welcome and we paid for more than we got. Would not be staying here again. Better off staying at the Hampton Inn or the Premier Inn directly across from the North Terminal. No food spots at a walking distance. Only a gas station close by. Hotel also looks a bit run down and old. Could use some renovations. Small hallways and small elevator.
• Terri (6/5): - Dated but clean and ~7 minute walk to Gatwick Airport so perfect enough for an overnight stay
• Soheil (2/5): - The ac didn’t work dirty rooms . A one star motel.
• Michael (4/5): - The room was very musty. It’s a overnight hotel for airport but do expect a little better
• Kamran (10/5): - It was great
• Daniela (6/5): - Rimasti solo per 1 notte. Vicinissimo all aereoporto. Posizione agevole

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