Premier Inn Birmingham Cc - New St Station

Location: Birmingham Exchange Buildings,Exchange Building,Stephenson Place,West Midlands, Birmingham, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• jennypearceUK (8/5): Staff a fantastic - An overnight stay with friends to visit Christmas Markets in Birmingham. Great location and the staff were amazing. We booked into a Premium room which was very nice but lacked some of the extras but this was rectified but sadly no sweet treat as head office hadn’t supplied them!
• paultK5807ZT (10/5): A Warm Welcome - Christine was amazing, a warm welcome and checked in quickly. She was able to let me check in slightly earlier than I thought, which was great.
• irenemZ6583GX (10/5): Praise and thanks to Lisa, Duty Manager - Rooms and location are ideal. Lisa, the Duty Manager is so welcoming and friendly. She goes above and beyond in her role in helping people.
• F3034EUmaggiep (10/5): Excellent value for money. - Excellent customer service. All staff and especially Lisa on reception were welcoming and very attentive. Breakfast was fresh and delicious.
• I3147 (10/5): Perfect ‘Angel’ when I needed one. Thank you. - Thanks Nemo for being so welcoming and helpful to me after the last train to Exeter had left Birmingham New St , leaving me without anywhere to stay. You’re a real star. The Room was spotless and very comfortable. Perfect for me as a weary traveller. Ps I love your name too. 😊
• 267keiral (10/5): Excellent, can't go wrong. - Excellent location, right outside the train station. The staff were so friendly, kind and helpful. Despite it's location in the heart of the city, there was minimal noise and the hotel was very clean. We had a twin room and the bed was squeaky but the facilities were great. We have already said that we'd definitely stay here again and plan to return next year.
• macstress (6/5): Good comfortable room but a more cheery welcome would not have gone amiss. - Room was very clean, quiet and comfy. Bed especially comfy and good shower. Lighting also very good and easy temperature control. The hotel entrance is fairly unremarkable bordering on dingy. But the lift takes you to reception and you soon forget about the ouside as it is pleasant enough. Check in was totally devoid of any cheer or interaction, no pleasantries to make you feel welcome. Check out similar, not even a hope you have a good journey or a goodbye.
• blondie-S-yorks (8/5): Great experience at Birmingham Premier Inn. - Great location, 2min walk from New Sreet station. Close to Bullring for shopping & walking distance to Xmas Market & Cathedral Market. Hotel has 7 floors, make sure you ask for 2 keys if 2 of you sharing as a key card is needed to use lift to your floor & also via the stairs to unlock door to your floor. The key is also to provide the electricity to your room, hence the need for 2 keys. Bed was comfortable but for the soft pillows these were not of great quality. Lumpy in parts & did not pass the pillow test. The breakfast on offer was excellent. Full English with a choice of stuff. Cereal was on offer. Check in was at 3pm via 2 machines at reception, there was someone on hand to help out if need be. Overall the hotel was good & central to everything.
• robinfB865QQ (10/5): Be good to Chrisitine at Reception! - I was able to check in early which meant a great deal on a busy work day with an armful of bags. Christine was wee star, she went out of her way to be helpful.
• adesolag2022 (10/5): Lovely experience at Premier inn New station street Birmingham - Best location, when neat and quiet hotel despite being at the New station street. A lot of shops and restaurant around the hotel which makes it to be a very good location for anyone. Room is very neat, clean, and spacious No noise at all Good services were rendered by the hotel staff. I enjoyed the breakfast
• Pioneer35846859302 (10/5): Lisa fantastic, freshly cooked breakfast - Premier Inn room and bed was as reliably good as ever. Two things made this location stand out. Firstly rather than a buffet style cooked breakfast our order was taken (we could order as much as we wanted) and it arrived freshly cooked and hot - yummy! Secondly Lisa was fantastically helpful. We required unusual assistance and Lisa provided the perfect solutions all with a friendly, smiling face. Thank you so much!
• DianeM54 (10/5): Highly Recommended for a stopover in Birmingham city centre. - A calm and friendly haven and a really good place for a city centre visit. Staff were very welcoming and polite. Nice clean and comfortable room and good wifi. The bar was a relaxing place for a drink.
• Vickycup88 (10/5): Great place - Christine was amazing!! Great check in and warm welcome Room was comfortable and great location for the centre of town and station. Would 100% recommend to anyone Didn’t have breakfast as I left so early for train home Easy self check out…..
• bash4803 (8/5): Comfortable stay - We had a ground floor twin bedroom. Nice and clean with very comfortable beds. Some biscuits with the tea and coffee would be nice.
• Martin (6/5): - There was nowhere to park.This should be clearly stated on the hotels.com app Evening service at the restaurant was terrible due to staff shortage.It took nearly 2 hours for a very mediocre one coiuurse dinner!
• 84Kevin19 (6/5): Convenient location, but one night was enough. - A functional hotel, very convenient location, a bit overpriced, and the hotel entrance can be horrific at times due to the amount of homeless hanging around and also the level of antisocial behaviour that you see as you are making your way to the entrance lifts at night. Our plus room with a view was very nice (not sure it was worth the extra money) but there was a horrible smell coming from the sink in the bathroom, we couldn’t spend more than five minutes in there without feeling sick, in the end I closer the plug in the sink and filled it with water, and that helped a lot. Breakfast was average, but the staff were great, very welcoming and always happy to help.
• markbV1132TH (10/5): Kerry and team where very helpful - Room was very clean. Staff were exceptionally friendly and very helpful. Kerry was more than helpful and welcoming on arrival.
• TammyTiger83 (6/5): Great location for shops, Average stay otherwise - BE ADVISED you need to go up to floor 0 to sign in, there is no signage explaining this. We signed in via the computer screen and made our way to our family room only to find that the couch had not been made up and when I went to question this I was told that the room was actually a single occupancy room and we were quickly offered an alternative 2 floors down which was fine but the television remote was held together with tape and very temperamental which was very irritating. Breakfast was tasty, toaster takes forever to brown the bread, greeted pleasantly by staff member who showed us to our seats.
• Udaya (2/5): - Poor customer service. Poor room conditions (congested and bad odor). Homeless people nuisance around this place. Good Breakfast and good breakfast team. Transportation and area from this hotel is good.
• Fredrik (10/5): - Perfect
• davidhB7837EC (10/5): Another great stay in Birmingham - Just spent two nights in this premier inn in Great Barr , Birmingham ( 3rd stay in 2 years ) and as previous visits we have had a brilliant time. The staff cannot do enough for you and Lisa on reception looked after us like we had known her forever, despite being very busy herself every time we approached her for help or advice 😊 The rooms are spotless and breakfast beautiful cooked and filled you up for the day ( so much choice and value for money). Really helps to make your stay memorable.We are going back in January and can't wait to be honest
• scottmills (10/5): Helpful staff - Stayed here whilst visiting family the staff were really friendly and helped with the kids there was a lady in breakfast that was very helpful and also Lisa was really friendly :)
• emmagH6252UL (2/5): As a company Premier Inn obviously do not give a damn about guests - Stayed at this premier inn on the 4th October. The staff were lovely, but as a business I am disgusted by the lack of care and customer service they have show. I have complained about the "accomadation" (ie railways station entryway) that guests were left in for numerous hours after the fire due to its unsuitability and lack of seating, but they seem to think this was acceptable and basically tough s-*t that it has caused my chronic pain condition to flare up. .
• 918angelak (10/5): Another excellent stay ! - Another great overnight stay here to see a show , the staff are extremely friendly and helpful, shout out to Nemo on reception who sorted out a small problem with our room on arrival 😊 Delicious breakfast 😋
• ashleysW6782PZ (10/5): Visit to Birmingham - Had a great time staying here , great location and clean , perfect for the Christmas market , staff are super friendly , thanks
• albertdQ9775XM (10/5): Thank you for the experience - It was a great stay, thank you to kerry for such great customer service. It was also a great location and many food places nearby
• Monika (8/5): - Lage: zentral, direkt an der Einkaufsstrasse, Bahnhof New Street um die Ecke Zimmer: ich hatte ein premier plus Zimmer im 7. OG. Zweckmäßige aber ordentliche Einrichtung. Alles sauber. Ruhig, von der Straße oder dem Bahnhof war nichts zu hören. Lediglich die Wassertemperatur in der Dusche hat ständig geschwankt. Personal: nett und hilfsbereit
• Pioneer14693165717 (10/5): Great stay - Had a great family stay, stay we’re all lovely, Kerry on reception went above and beyond for us this morning helping us navigate the areas and was so patient and kind, thanks for making our stay Kerry we will be back just to see you smiling face x
• leahcliffey (10/5): ⭐️⭐️⭐️⭐️⭐️ Another Lovely Stay! - We had yet another lovely stay at the Premier Inn. I regularly stay here when I travel down to see my partner, and this is by far the best Premier Inn I’ve stayed at. It’s a smaller hotel, which makes it so peaceful, always spotless, and the beds are extremely comfortable. One of the biggest reasons we keep coming back is the amazing hospitality from Lisa. She’s so friendly and welcoming, and always goes out of her way to make our stay special each time — even managing to squeeze us in for breakfast after we were a few minutes late down! Thank you again for another great stay, we’ll definitely be back! ☺️
• 835halimak (8/5): Overall comfortable stay - Very comfortable bed, clean and tidy, had plenty of towels. Room was little cold but soon heated up with the heaters available, good Tv channels Parking was good ample space and location is neatly tucked away from main road. Good customer service at the front desk. Kettle didn’t work so couldn’t have hot drinks, bathroom was tidy but toilet wasn’t cleaned properly as there was stains on it.
• Holtweety (2/5): Bad customer service in emergencies - Hotel seemed ok when we arrived. But there was a fire in the night and chaos ensued. We were left outside for about an hour and a half. I needed medical care but in the end had to chase this up. There were 2-3 other Premier Inns in the area but we weren’t offered to move to one until 4 1/2 hours after we were evacuated. The hotel wasn’t ventilated to get rid of the smoke for days after the fire. They also don’t refund on the good night sleep policy for fire, but ignore the statutory rights! The customer service was lacking for this experience more than just the hotel being a problem.
• Passport67013170409 (10/5): Comfortable and convenient - Very comfortable stay, and lovely warm welcome from Kerry and her son at reception. Breakfast is provided by Flamming Grill next door and the breakfasts are cooked to order and a better quality than usual premier inn.
• katye949 (2/5): Worse stay ever - Started off with smell of smoke constantly and put in wrong room to begin with then when we order food or drinks it takes them at least half hour even just a drink at bar takes ages and the when we had dinner it’s came but was horrible and no where to contact via email and there’s only one women who was lovely with great manners but the rest were rude and not helpful And looked miserable constantly and one of them was the manager never coming back again
• 197shaziar (10/5): Lovely greeting! - From the moment we arrived, we were greeted by Lisa who was an absolute delight. She was very friendly, helpful and on leaving this morning she was just as lovely as she was on arrival. The room was clean, had all the facilities we needed and the bed was extremely comfortable. Overall a lovely stay and we will definitely be booking again.
• sians864 (10/5): Great service - Fab stay. When we arrived, Lisa at the front desk was full of smiles, chat made us laugh after a long drive from Scotland - thank you so much!
• alanbF7182AT (10/5): Fabulous Inn with Fantastic Staff! Love this Inn! - Kerry was fabulous and super wonderful checking us in! We’ll absolutely be staying here again. Beautiful rooms and fantastic holiday (fall/halloween) decorations in the check in area. Thank you so so much Kerry!!!
• shannoni290 (6/5): Okay but not outstanding - The good: The early check in and 12pm check out time. The location was super central The view from our room on 2 sides with premium plus with a view Definitely a step up from a standard premier in room Appreciate the security outside the venue as it was quite rowdy outside Appreciate the swipe card to get to your floor for added security The bad: For a "plus" room there were just some basic things that could have been better, such as some loose fixtures, patch work to fix things that was super obvious, degrading PU leather on the chairs, the carpet was really badly stained, the water in the shower went through a cycle of 15 seconds fine, 2 seconds freezing, 2 seconds scalding, 15 seconds fine etc etc. We were also only given one towel for 2 guests so had to ask for another As expected on a Friday night in the city centre, there was a lot of antisocial behaviour outside the hotel as there's a McDonald's next door. I believe the police were even called as we were leaving.
• tonybN2422DE (10/5): Great Welcolme at the premiere inn Birmingham north - Staff were so friendly and accommodating dealt with a great lady called Kelly very helpful an asset to the Premier in chain
• lurranea2025 (10/5): Staff and service. - The staff were extremely pleasant and helpful. Nothing was too much of a problem. I felt like I was amongst friends. The vibe was good with all that I met. Thank u Premier Great Barr
• P561TTsimong (2/5): Hotel Fire in Birmingham - Sleep ruined due to fire alarm and hotel is blaming other companies nearby for the fire. Spoke to Hotel Guest Relations on Monday morning and they won't return our money as fire was not part of the hotel. We woke up at 02:30 and was allowed back in about 06:00 to collect belongings and leave.
• usa141970 (10/5): Fire evacuation - Well what can I say the night staff Sue and James wow how professional they both are. We had to be evacuated due to a fire. Sue and James got the hotel evacuated so quickly and made sure we were all safe. Sue and James kept us safe, cheerful and kept us up to date on the situation. James took us to the other hotel and ensured our safety at all times. Such lovely staff they need to be recognised by premier inn for all they did to ensure the safety of all the guests. Cannot thank them enough for all they did. They went over and above the call of duty.
• Q2451OMmichellee (8/5): Great place to stay - Hotel staff were very welcoming and helpful. Beds were comfy and room clean. Showers were nice and hot. Hair dryer didn't function well and no iron in room. In a very convenient location.
• Coastal68032528012 (10/5): Surprisingly good - Fantastic stay at Sutton. Was on a business trip and Kerry at the desk was very friendly and chatty and made us feel at home. The room was lovely, but the car park was a bit dark and could have done with more lighting.
• U8967GQclareg (10/5): Fantastic staff - The staff were fantastic Kerry was so helpful They got me a ground floor room as I have damage my knee Anything I needed, they always helped me with I will be returning in about 6 to 8 weeks because my mum is in the Nursing Home next door and it’s so easy to get to her
• Flyer631112 (10/5): Overnight stop - Stop off on the way home from a trip to Spain. Lisa on reception was very friendly and helpful. The hotel was great with good facilities, friendly staff and a good breakfast. Could not be faulted. Great Indian restaurant close by and Harvester pub which was nice and had a good selection of well priced drinks. Steven Anderson
• aaroncJ8137EF (10/5): Best Staff ever - Exceptional staff keri, service wonderful. Everything that we needed was granted. Much appreciated and recommend staying here.
• cvabbott82 (4/5): Disappointing/ in need of a refurb - The hotel is in need of a refurbishment and didn’t feel very clean. The air con was broken, however we were provided with a fan. Breakfast was disappointing, no buffet so had to order. Service was slow, with restrictions on quantities. Ran out of bacon. Overall cleanliness was poor in the restaurant area. We will not be returning as it was below the standard expectations of what we know a Premier Inn usually delivers.
• 880sanab (8/5): Good experience - Came here with family. Had an amazing experience, Lisa was friendly and always attended to our needs. Will deffo come back
• 757hinnaa (10/5): Wonderful stay - We had an amazing experience here, Lisa was super friendly and welcoming, she attended to our needs and make the experience more enjoyable, would defo come back.
• louisefS1869NL (10/5): Clean, comfortable, and great customer service from Lisa. - We stayed here with our two young children for one night. The rooms were clean and the beds were very comfortable. The real highlight, however, was their ‘front of house’ staff member, Lisa. She went above and beyond to make sure we had everything we needed and was a real pleasure to deal with. She was polite and friendly, and our daughters came away feeling very special. We would definitely stay here again.
• hayleyw1984 (2/5): Disappointing stay - Things started to go wrong when we arrived. I didn't read the emails you had sent before and we arrived at the hotel at 14.31, the lady on reception decided that if we wanted to check in she would charge us £15 for early checkin. We were less than half an hour early and the room was ready - she ended up letting us check inn. i have never experienced Ryanair customer service at Premier Inn's previously. we went to our room, which wasn't to the usual standards, could see build up of dirt under beds and packaging just thrown under. the toilet paper was rationed. we had been given 1 bath towel and 2 hand towels for 4 people. after the initial greeting we didn't want to speak to the lady on reception so just got on with it then when we returned to the hotel at 11pm, we took our children to bed, bearing in mind we only booked premier inn due to past experiences, to be woken to shouting and banging/crashing from other guests at approx 1am, it disturbed our sleep and made us worry for our safety - we had a TERRIBLE experience at this site
• GraemeHunter (10/5): Would stay again in a heartbeat - Room on ground floor facing carpark was spotless. Great nights sleep and a fantastic breakfast, cooked perfectly to order, cracking start to the week
• M6067LMandrewr (6/5): Clean but very tired - Not the usual Premier inn experience for us unfortunately, this is an older property and is generally worn and tired, very creaky with a funky smell in the corridors. Room was clean but again very tired, problem with the shower pressure that affected the temperature, possibly water use elsewhere affecting it ? One massive plus was the lady on reception, didn’t catch her name but she was extremely polite and helpful and is an absolute star. Didn’t have an evening meal but the breakfast in the attached pub was freshly cooked and very nice. Personally wouldn’t stay again.
• benlT170PF (10/5): Excellent customer service - Smooth booking in, girls were very friendly and helped me get breakfast booked ahead of tomorrow. Looking forward to my stay
• aimeev958 (10/5): Wonderful Place - I absolutely love staying at The Premier Inn In Sutton the staff are so helpful, kind and friendly. I'm becoming a regular now 😊
• 261ewanh (10/5): Convenient, clean, friendly staff, would recommend - Always a great stay, clean rooms, and the pub downstairs is a great spot for a pint. Beer garden outside is newly renovated and the perfect spot when the sun is shining! The staff all have a smile and friendly service, kerry looked after us beautifully.
• seankG2776BY (10/5): great stay 👌 - the hotel was great. nice quiet area. kerry the receptionist was very helpful. would recommend anyone to stay there...
• Q7948SNsarahb (10/5): Very enjoyable stay - Lovely night's sleep, quiet and clean hotel, comfortable bed and friendly reception staff. Breakfast was of a high standard and Lisa was very attentive and did a fab job.
• L8431TDiang (2/5): Awful smell! - Checked in last night for a single night stay. Was given room 106. The room smelt a bit stale when we went in, but it was late so we went straight to bed. By the morning the smell was terrible! It was coming from the bathroom and seemed to be the drains. We couldn't bring ourselves to use the facilities, it was so bad. The room should never have been given to guests - there is no way anyone could have missed it. Won't be returning.
• lindasE5161MB (6/5): Parking fine for parking at hotel. - Great hotel with friendly staff. My children love a premier inn and are never disappointed. Only reason for low stars is that we got a parking fine for using the supposedly free parking. Parking is not free and you will later recieve a fine through your door. Extremely angry at this
• Q7649FHjohnd (6/5): Nearly a 4 - Firstly the good stuff comfortable room and bed nice and clean, Now the bad stuff the air con was not working. I had to close the windows because of a low pitched hum all night do not stay in 202! If only I would have had a few more drinks I might of got more than 2 hours sleep.
• Mandy (10/5): - Good place
• 776elliotj (10/5): BEST STAY OF MY LIFE - AMAZING STAY BEST BREAKFAST OF MY LIFE FELT LIKE I WAS ON HOLIDAY IT WAS QUICK AND FRESH FOOD REALLY WOULD RECOMMEND THIS PLACE SHOULD BE 5 STAR THIS HOTEL. LISA THE DEPUTY MANGER WAS ALWAYS THERE HAPPY TO HELP.😁😁😁
• jasonjL8060RV (10/5): Premier Inn Hotel- Birmingham (Great Barr/ M6 J7) - Recently stopped at the Premier Inn Hotel in Birmingham (Great Barr/M6 J7) and the experience was nothing but positive. The room we stayed in was lovely and clean and fully catered for our needs for the duration of our stay. The breakfast was lovely with plenty of variety for all of us and the cooked breakfast was cooked to order meaning it was hot and fresh. From our arrival the staff were amazing, friendly, cheerful and always happy to help. Lisa the deputy manager could not do enough to assist me and my two boys during breakfast to ensure our needs were catered for. Friendly, cheerful and super helpful she is an absolute credit to Premier Inn. Thank you Lisa!
• louispK5217EJ (10/5): Stay for National Champs in Birmingham - Lisa was very kind and welcoming to me on my arrival and made my experience 2 weekends ago very pleasant! She made sure I was taken care of very well at Breakfast too

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