Premier Inn Inverness Centre - River Ness

Location: 19-21 Huntly Street,Inverness,nan, Inverness, GB

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• markcR2552QB (4/5): Disappointed - No reception , as such , which leaves you arriving and waiting for someone to appear . Cheap and cheerful , as long as you have no expectations.
• carolgT2075KD (4/5): Very tired hotel - Good location that was the only good thing about our stay the hotels cleanliness in all areas is very poor it is very run down in need of some paintwork down throughout the whole place. Only getting 1 teabag and 1 sachet of coffee each day is very poor for the prices being charged. Also having to let them know if you are needing your room cleaned or not is ridiculous. And the bar closing to residents at 10.30Pm on a friday and saturday night is very poor.
• pauldF7461OP (10/5): Excellent option when visiting Inverness - Really friendly welcome and check in. We had a Premier Plus room which was excellent - nice view and a very good waterfall shower.
• alantZ8133LD (8/5): Relaxing Inverness - A very central location with shopping nearby and easy walking distance to both bus and train stations. Lovely walking routes on the doorstep for the more active. Welcoming staff. The room was comfortable and clean. We had both breakfast and dinner during our stay. The evening meal was surprisingly very nice with the combination price for breakfast and dinner making it very good value for money. Our favourite place to stay when we visit Inverness. We will be back.
• E159YCmaureenb (10/5): Like home from home - Once again had a nice relaxing couple of days/nights at the Premier Inn in Inverness, very friendly and helpful staff, a 10 minute walk away from both bus and train stations and the shops
• billybothwell68 (10/5): The Best Premier Inn - The perfect location right on the River Ness . In the middle of the city centre . Always a warm friendly highland welcome . Excellent rooms , we get premier plus for the little extras ; fridge, WiFi, views of The Ness . Breakfast is always good , warm and never ending . Already booked for February visit , can’t wait to return .
• f7melx (4/5): find somewhere better - Not a good impression. Dirty freezing cold rooms. Dirty bathroom. meal choices limited - they put this down to lack of staff
• Guest8902022 (10/5): A good Hotel in Douglas - I had a good experience staying here and I had read a few unpleasant reviews so was a bit wary. Room was very clean and quiet with great air conditioning, Nespresso coffee, fridge, comfortable bed and lovely helpful staff. It’s opposite Marks & Spencer’s so if you want a night in you can buy beautiful nibbles from across the road. A stones throw from the sea too. I would definitely recommend this hotel.
• Torchiewood (10/5): great stay in a great hotel - Absolutely brilliant hotel having had only 2 to 3 hours sleep the night before we arrived at the hotel pretty moody and groggy but the assistant Manager was absolutely brilliant. Definitely an asset to the hotel they stay in the hotel was good. All the staff were very friendly and helpful. Everyone excelled at what they did
• Esmeralda7706 (8/5): A central experience - Great location,as uts within walking distance,if the town centre-just scrosd the bridge. Its a self check-in,which im just getting used to. Very poorly staffrd,as a result,of self check-in. Comfortable,clean room/,bed,though the air con wasnt very good. Too warm,though i opened the window,therefore i didnt sleep well. Bathroom needs to have sanitary bags provided. The restaurant was closed,the night i stayed(fortunately i recieved an e-mail to advise). Breakfast area isnt the best organised, and its wayyy overpriced. However,id stay here again,many thanks!
• carolcE4969QM (10/5): Clean, comfortable and welcoming - Great stay hotel was clean and the room comfortable. Shout out to John manager really helpful and went the extra mile I will be staying here again
• beckycooperl (10/5): IOM visit - Nice and friendly hotel, great central location and the rooms were clean and tidy. Bed of course were comfortable as always.
• 944SS (2/5): Beware parking scam - This hotel is in a great location for exploring the city. Room was a decent size. Cleanliness--mediocre. Room looked worn. Parking was challenging to find...another guest helped us. Edited to add: Parking seems to be a scam. As directed by the staff at reception, we paid at the machine in the garage. One month after our trip, we received a charge on our credit card for $65 CAN for a parking violation. Several phone calls to the rental company later, I have now been directed to email (no phone number, of course) the agency that deals with such disputes. I have tried repeatedly to contact the hotel but end up with a busy signal each time. I had read a few reviews about this issue prior to booking this hotel, and should have heeded the advice of those posters :(
• 844joj (4/5): location was perfect, WiFi and attention to details were poor. - : The location was perfect and the staff were generally pleasant. However, my stay was quite disappointing due to several issues with the room. The room was very cold, and the heating control panel was not working, so I was unable to get any heating throughout my stay. I reported this to the front desk on the second day, but unfortunately nothing was done to resolve it. There was visible mould on the ceiling in multiple areas, which was concerning. The hallway on the second floor also had a strong smell of weeds for the first two days of my stay. Additionally, the room did not seem properly prepared upon arrival. The bed was not made well, there was no toilet paper provided, and the bathroom floor was not clean. The pillows were also of poor quality, which made sleeping uncomfortable. WiFi signal was pretty poor / unable to connect most of the time , so I was unable to work. Overall, while the location and staff were good, the room conditions and lack of response to issues were very disappointing.
• Explore57539228399 (2/5): Unclean and poor facilities - Unfortunately I would not recommend this hotel. The bed was comfortable and there wasn't much noise from outside but that's it for the positives. The rooms cleanliness was awful. This ranged from dust and hair on/in the bed. An unhoovered floor. Spare pillows being covered in dust. The facilities in the room were also sub par. The heating system took a while to kick in. The hot water for the shower took over 5 minutes to start getting warm. The extractor fan didn't work. There were no towels in our room when we arrived. The tea and coffee station hadnt been topped up.
• 738kennyh (6/5): Weekend - Hotel was good, beds are not as comfortable as they advertise,Staff were very friendly and polite all of them, Paige who served us was a nice girl. A shame about the food. Breakfast was not that great plates were cold .evening meal was a big let down,I had burger which was not very hot ,served on cold plates my wife had chicken it was tough as old boots. Give meals a miss here.
• I3974ULsharonw (4/5): Disappointing - Stayed here before which was why I did not hesitate to rebook, sadly this visit was a real disappointment. Family room with two mugs, 2 towels, fighting for a seat on the rooms only chair. The noise from surrounding rounds was unbearable. Went for breakfast yesterday and it was definitely not the usual unlimited breakfast you had to order by the item which took ages to arrive if we had know this I would have gone to the local supermarket and saved myself time and some money! Dinner the fish was soggy and greasy in fact it was inedible, falafel made with garden peas instead of chickpeas is just wrong! An expensive disappointment of a weekend not the usual premier inn experience!
• misswongmerseyside (4/5): Let down by breakfast and lack of fresh air - I have never been to the isle of man before and to start on a positive i thought the island was beautiful, so peaceful and interesting and the people were welcoming. We stayed at the Premier Inn in Douglas which is in an ideal location for town, buses and bars. The nearby buses run regularly and Ramsey is well worth a visit and they are regular for the airport. The main issue I had with the room was the lack of a window to open, it was a sealed unit and air con, i don't want to breath air that's pumped into a room, it was hot and uncomfortable and noisy. The bath had mould round the edge and is so high to step in and out of after a shower, it could be a problem for some people. The breakfast was another issue, it starts at 6.30 and when we got down about 8 it was clear the fried eggs had been there since the start, the yolks were just hard rubber, on the second morning I asked if I could have scrambled, which was given to me in a bowl as it came out of the microwave, no butter or stiring, just a cloth textured rubber heap, the bacon nearly broke my teeth it was that hard but the sausages were nice and there is a good selection of cereals, fruit and yoghurt.The staff were lovely and pleasant but I feel it has been let down by the breakfast and lack of fresh air in the room. I would certainly visit the island again but not in a Premier inn.
• jennybP5870YC (6/5): Good loction bit poor staffing levels. - Hotel set in a great central location. Cleanliness of room and hotel was good. However, staffing levels within this hotel are not acceptable. Rarely is there a member of staff visible when people checking in and even when they do appear they are busy doing other things. Bar area open but no one available to serve customers. Tables slow to be cleared in dining room. Breakfast food slow to be replenished. Asked for room to be cleaned early in the morning and by 5 pm had not beem done. When questioned this was told cleaning staff had now left and that there had been an issue with cleaning. No one now available to do this so our room was not covered along with numerous others on our floor alone. This is such a good location of Premier Inn but if they do not do something re their staffing levels they may well end up seeing the impact!
• Sistah_G (10/5): Location Location Location - Walking distance to the business I needed to attend. The Hotel is your typical hotel room. Very sterile clean, bath w/shower and a very nice breakfast choice. Warm welcome at check in. There is pay parking available in the back of the hotel which was pricey but also convenient. It was impressed at checkin other options for parking & prices elsewhere within walking distance were shared. Location is in the heart of Inverness so very good for walking to dine, drink & see the sights.
• F7955DRkarenc (4/5): freezing cold damp room, despite a heater in the room - staff not friendly on arrival, very poor communication, freezing cold room, bedding damp, clothing damp next morning, no staff to speak to despite ringing bell at reception on three different attempts
• F4634EKchristinem (10/5): Warm welcome - Inverness premier inn a great location by the river. Friendly staff with a warm welcome into a bright environment. A great comfortable room and bed.
• Rangers9 (8/5): Nice hotel. - Standard premier inn. Nice clean room with a comfy bed, lots of parking space and only a 10 min walk to the town centre. Nice staff. No lift in the block we were in so beware if stairs are an issue. The unit that keeps the self service breakfast warm was on the blink when we stayed, but breakfast was cooked to order so no real problem. Water pressure was poor in the shower and the water wasn’t very hot at the sink, possibly to do with the water saving device in the tap so it doesn’t run, it sprinkles. Nice accommodation though and would stay again.
• Sameer (8/5): - Shops nearby
• Feebee9719 (4/5): Poor. Not the normal premier plus experience. - As a regular resident at Premier Inn's throughout UK for business, I expected to find the usual level of cleanliness & staff efficiency in Inverness. So booked a stay with my daughter. We were utterly disappointed. The whole place felt grubby. Layers of grime and dust on all skirting boards and the stairwell was particularly filthy. Bathroom looked clean, but smelt of stale urine. Other than check in, staff appeared untrained and disinterested in customers. Breakfast was disorganised and lacking. Overall, not what I have experienced at a Premier Inn before. Premier plus it was not!
• Reviewer6789 (4/5): Premier Inn isn't what it used to be - Not sure what is happening at Premier Inn - it seems to be trying to re-position itself in the market but failing. As a place for an overnight travel stop it used to be excellent; clean, comfy and very good value with reasonably ok food and drink nearby. That seems to have changed and you can now often get better hotels at cheaper prices. It’s no longer a reasonably priced overnighter but nor is it the sort of hotel where I would want to spend more than a night or two. £133 for one night!!! And the premier inn mattress 2.0 is nowhere near as comfortable as the old one. Stayed here overnight en route from Stornoway to Glasgow but in hindsight should have just pressed on and got home. It was clean but not so comfy and seemed quite noisy re road and rail noise, even though we were towards the rear. This is another place where the Brewers Fayre type restaurant has been replaced and the “Thyme” restaurant was quite poor. They wouldn't take a booking for 7.00 claiming they were busy but accepted 6.45. No particular hard deal but, despite having visibility of the entrance, very few people actually arrived at 7 and the place wasnt overly busy. The waitresses also need training in the drinks they serve, claiming Belhaven Best is the same as Guinness and asking if I wanted a glass and ice (?!!) with Sharps Doom Bar. Also, not sure how they thought they could pour the Best when all the draught taps were off due to no gas. At £63 for a meal for two it was also a bit expensive for what it was and making it almost £200 for a one night stay.
• Nicola_W_0108 (2/5): Nothing’s premier but the price!! Do not stay here!! - Our experience at this Premier Inn was poor. We paid extra for a ‘Premier Plus’ room, which was anything but!! Only positives were the location, room size and bed comfort. Many of the negatives were as follows: * Toilet paper very thin/poor quality. * Not enough hangers. * No tissues or toilet brush provided, which are normally basic essentials in hotel rooms. * Ultimate WiFi didn’t always work as advertised & standard WiFi very slow. * Windows/outer decking very dirty - extremely poor when we paid extra for a river view, which we then couldn’t enjoy due to how filthy the windows/decking were. * Staff availability - at busy times, there was only one staff member dealing with enquiries which caused delays. Each time we went to Reception, there was nobody on the desk and they did not always respond quickly to the buzzer. For the hefty price tag of our stay, I would expect someone on the main desk at all times. * Poor cleanliness standards - items in room were dusty/dirty (extractor fan, stool). * Stupid rules whereby if you wanted the room serviced, you had to go to Reception to queue up and let them know! This delayed the start to every day of our stay, and was an unnecessary & pointless stipulation. * Housekeeping service was poor. Our bin wasn’t emptied, resulting in lots of food/drink rubbish piling up in the room. We complained to staff at the time, and were told housekeeping were short-staffed! FYI, not my fault! That’s your problem to sort! As the hotel, you know how many guests are staying, and that they expect a housekeeping service included within the price. As paying guests, we spent hundreds of pounds on our stay, and for that we definitely expect someone to pull their finger out and empty the damn bin! Disgusting lack of service and pathetic excuses. Our main issue was the toilet, so it gets its own paragraph. It wouldn’t flush properly and there was clearly a fault with it. We spoke to Reception around 10pm the first evening - a male staff member came up to the room to investigate. He advised we pour water from the kettle into toilet bowl to help it refill and flush - this worked intermittently as a short term solution, but obviously far from ideal. We asked for maintenance to look at this and fix the toilet properly. We were told that maintenance only work 9am to 5pm, so would have to wait until next day. I was very unhappy about this. We were offered to use the toilet in an empty room next door, which was not a proper resolution. Did not want to move rooms due to inconvenience. Spoke to a different staff member the following morning - she misunderstood & thought it was the toilet in the room next to ours which had an issue! When we returned to hotel later in the day, we had to queue at Reception (again!!) to ask if our toilet had been fixed - the staff member was gormless, he had no idea what we were talking about and hadn’t been given any information about our issue. Complete lack of communication, which was very unprofessional and incredibly frustrating. To this day, we still don’t know if our faulty toilet was actually looked at by maintenance or not. It continued to not work properly for duration of our stay, which was disruptive and caused us unnecessary stress. This multitude of issues impacted negatively on our entire stay. We definitely did not get a ‘premier plus’ experience that we had paid a lot for. The price tag to stay here for a few nights was disgusting, and they should be ashamed charging guests that much when basic facilities (toilet!) don’t work properly! We complained when checking out, but didn’t receive a proper apology and got quite a defensive attitude from the staff member (oh I wasn’t here that day so I didn’t know anything about that etc). We contacted Premier Inn directly afterwards, to make a formal complaint. They were not quick at getting back to us; it took the mick that they took a week to respond and even that was just a holding reply. We managed to claim a partial refund, but the price we still paid for our stay was shocking and unacceptable. I will not return to this Premier Inn and wouldn’t recommend it to anyone staying in Inverness!
• kerryc253 (8/5): A good stay - Overall a good stay. Location is great, right near the centre. Staff lovely and friendly. Breakfast was good, lots of choice of fruit, cereals and hot food. Parts of the hotel and rooms are looking really tired. Stayed in a standard double which was a bit drab. It definitely needs a clean and a paint job in some places. Price was great. I would stay there again.
• Frank (8/5): - Met our expectations and easy to get to. View of the river too.
• petervH8861XJ (2/5): Damp and smelly - avoid - Seriously awful Stinks of damp - first room unusable owing to stench. Restaurant has nobody in it but too busy to serve Avoid
• Jorge (8/5): - Convenient and close to the main attractions. Clean room and good variety of dining
• 921cristianoa (10/5): Excellent - The hotel is extremely well located. The rooms are spacious and very comfortable. The shower is great and the bed excellent. What impressed us most was the staff — outstanding service both at check-in and throughout our stay. A special mention to Joss, who went above and beyond to help us with a few issues during check-in, always with genuine kindness and attention.
• zoecJ1099PE (2/5): Poor! - Went for 2 nights on business and chose the Premier Inn for a change from my usual Isle of Man hotel and I won't be staying there again! Aside from no parking whatsoever, my room smelled damp and musty and I couldn't open the window to air it. The bathroom extractor fan didn't work, the shower attachment was broken and there was black, mouldy grout all round the shower enclosure and damp on the ceiling. When I reported the broken extractor the (very lovely) lady member of staff said "oh not another one"! My room was also noisy and I had little sleep after 2am. The first night I was woken by noise outside, around 4 am, sounded like loading at the Marks and Spencer opposite. The 2nd night was around 2am and lots of banging that sounded to be coming from inside the hotel. All in all a really disappointing hotel, and the worst Premier Inn I've stayed in. The staff were lovely and friendly (although the waiter in the evening got my dinner order slightly wrong), but that's the only good thing I can say.
• Passenger53146358699 (10/5): Best hotel in Inverness (and I've stayed in a few!) - Wasn't sure where to stay as had come a long way. All the staff were exemplary, particularly the dynamic duo Paige and Kelly. They were born to go the extra mile. If yer gonna stay anywhere in Inverness, stay here, it's the best!
• S (6/5): - Room could use an update
• Scott-Celine (10/5): Great wheelchair accessible room - We selected an accessible room, and this is one of the best accessible rooms we have found. The bathroom sink was lower, and there were well-placed grab bars for the toilet and shower. The bed was also lower and easier for the guest in a wheelchair to get in and out of. Plus plenty of room to wheel around I would highly recommend it for anyone seeking a wheelchair-accessible room in Inverness.
• Rae (6/5): - Staff was ok, just seemed not well trained in checking in
• 418billyd (10/5): As above. - I’ve be here quite often and am blown away by the professionalism of a lady called Paige. She lights up the room with her friendly smile and approach. No issue is too small for her to sort. A true professional and ambassador to the company. I had also the pleasure of meeting two ladies called Kelly and Shaznee. Shaznee stated she was new and in training. Again a great lady with lots of potential and I hope to see her again at the Milburn Road location. Kelly I have met before and puts her heart and soul into her job. A great lady and all in all a great team. Well done and I look forward to my next stay.
• Shauna (8/5): - Room was clean and good size. Walkable to your pick up, restaurants and coffee shops. Continental breakfast was okay but for the price paid, not sufficient quality and variety.
• annmarie456 (2/5): Bad - Staff not approachable, room 303 next to dual carriageway. Waitress at breakfast was friendly though and hard working
• ewencrichton (6/5): Average - We had a 4 night stay in September 2025.The hotel was in a great location for us and provided a more than adequate base to explore the island. Our room was satisfactory but the ensuite was badly in need of a makeover- broken shower curtain rail, black mould, etc. As per usual at Premier Inns no room servicing takes place unless requested. We only had one experience of requiring assistance - fresh towels and bin emptying. Sadly this took 4 requests before being actioned . We did not dine in the restaurant. Overall a satisfactory but average stay.
• Stephanie (10/5): - Very understanding staff that went out of their way to help. Perfect location to walk around the city.
• Nicole (10/5): - Very friendly and helpful staff. The room was amazing. Very spacious and clean. The food was good. I really enjoyed my stay. Highly recommend.
• andyrW1497UP (6/5): Not as good as it look on the photos - The Rooms look nothing like the photos, ours was stale and smelt damp. They was even black mould growing on the skirting board in the bathroom. No opening windows. The staff however were amazing doing an amazing job with only 3 members of staff working from early morning until late at night. Whatever they were paid it wasn’t enough. Georgia the manager was seen to be doing every job in the hotel including lifting very heavy barrels of beer into the bar. Shame on Premier inn for working there staff like work hoses. And a very well done to, Georgia Judy, Thomas, who remained friendly helpful and professional even though they must have been exhausted.
• Preston (2/5): Definitely not worth the price. - This is a rundown property. Needs lots of repairs all around the property. In the bathrooms, they don’t have Roy’s rolls of toilet paper that sheets of toilet paper. The dispenser was clogged up in our room. Every way you look property looks rundown. One terrible pillow per person Internet slow as molasses. Maybe worth US$75 per night. Parking nonexistent basically.
• Grace (8/5): - Pleasantly exceeded expectations. Unfortunately the young lady checking us in wasn’t friendly or helpful.
• FarAway27903048582 (4/5): Very poor food. - We arrived without a booking for a breakfast as a treat for my mum. Very friendly and welcoming staff. Breakfast buffet was cold. We complained so the manager of the restaurant said she’d have our breakfast cooked fresh. All they did was microwave it which ruined it completely. Basically, £30 odd quid wasted. Won’t be going back there again.
• Kenneth_Smith (10/5): Another good night at Millburn - The staff are welcoming and always remember me when I check in which is lovely. Paige and Kelly are always smiling and nothing is to much trouble. Now I’ve been coming here for over 5 years almost every month and I need to say tonight’s dinner was the best yet; a huge thank you to Elena for a fabulous meal.
• Gillian (10/5): - We had a lovely stay at the Premier Inn Inverness. Conveniently located in the city centre near the River Ness and walking distance to shops and restaurants. Very handy to have parking available on-site too! Clean, comfortable and quiet
• shannon (10/5): - Great location for staying in Inverness Bed was comfortable and shower was nice.
• Peter (8/5): - Sleeping Room was quite tired. Bedside charging ports were damaged - hanging on the wall. No safe in bedroom. Bathroom recently renovated, very nice. Bathroom floor very very wet (flooding) during a shower. Restaurant was clean and new. Breakfast buffet was quite nice. Food was very good. Bedroom climate was was very nice, room was very quiet.
• clairebS2953VT (4/5): First 2 days, poor - Staff are great, it's what's makes the stay better. If you do book, do not stay in room 501. The smell in the room is disgusting. I had to endure it for 2 nights due to them being at full capacity. Please check where they are putting you before you agree and that room should be condemned. I was moved on my 3rd night which was,an absolute game changer for my stay.
• which_hat (10/5): Great nights sleep in a large and clean room - This is our first stay at a Premier Inn and we were very happy with our room.We paid extra for premiere plus and for breakfast.We had a beautiful view of the river.Breakfast was brilliant for 10 pounds,and the staff were happy and helpful.We got street parking out the front but you can park out the back in the Tesco carpark.
• lcornacchini2016 (6/5): No frills, no view room - Creaky floors, view of concrete wall but clean. Appropriate for quick pit stop to Inverness on our way to island of Skye. Still think more expensive than worth.
• SarahPeters2015 (4/5): Noisy and not very central - I’ll start off with the good points - all the staff I encountered were lovely and professional and my room was up to the usual Premier Inn standard. However, when I checked in the person on reception announced my room number to anyone in reception who happened to be listening which is a concern as I was a solo traveller; it was not possible to change rooms as they were fully booked. Also, on the second night I was told I couldn’t eat in the restaurant until much later as I hadn’t made a reservation, despite the restaurant looking pretty empty. I got food via Uber instead as the hotel, despite being badged as central is at least a 15 min walk down a dingy dual carriageway and I didn’t fancy walking back to the hotel in the dark from the restaurants in the city centre. Because the hotel is on the dual carriageway, the rooms on that side of the hotel are noisy both from road and rail traffic. I didn’t get very much sleep at all on this trip.
• Navigator58937412710 (2/5): Disappointed with the room cleaning - Very disappointed with cleanliness of room. Although it was an upgrade I’m glad it didn’t cost extra as cleaning was atrocious. I’ve never in all my travelling seen a windowsill like it. (I may add that I’ve not stayed in the poorer regions of the world ). The sill was so full of dead and living little black insects and three different types of spiders complete with webs enjoying the feast. My husband was so annoyed and sickened that he cleaned it with baby wipes. With hindsight we should’ve photographed it but being of a certain age we are not so savvy as our family. Not only that the wardrobe was very dusty and don’t think the hangars are ever cleaned. All around the fridge was also very dusty with lumps of dust etc lying around it and very difficult to open. On the plus side the bed was clean and very comfy. The toilet and sink were clean as was the shower. Only the centre of the room seemed to see the mop as the edges were a bit dull. We did report it and received a sympathetic ear but nobody checked up.
• lplmij (8/5): Poor ventilation - A great female team. Poor ventilation in the bathroom leaving the room / clothes feeling damp on day 2 of 4. Good location with easy access to the airport.
• Avinash (4/5): - Booked bigger room and not available. AC was not working. Staff was going to send fan, no fan sent. Staff at front desk was rude and not ready to listen.
• Angela (6/5): - The location was perfect; we had a view of the river and could walk across one of two bridges to access restaurants and pubs that were only a few minutes away. There is a grocery store literally out the back door of the hotel, which was super convenient. We opted out of the buffet breakfast and decided on the continental but we were a little disappointed in the options available for the price we paid. The room itself was clean and comfortable, lots of good lighting and our window looked out over the river, but we found the bed quite firm and only had one pillow each (also quite firm, and thin). This might be a perfect scenario for some people, for us is was a little uncomfortable. The staff were very friendly and accommodating.
• PhilGray (6/5): A 'let-down'. Nothing other than that. Poor! - Chains! McDonalds, KFC, Premier Inn...all chains with the theory that we as customers know in advance what we are buying wherever we are...because it (should be) is in theory, the same. If that is true, then Premier Inn Douglas may have to bid a sad farewell. Dirty bathroom. Shower over the bath that failed to retain the water therein, with it then all over the floor. A carpet in the bedroom that was strangely reminiscent of a well known pub chain carpet. not great. did not look or feel particularly clean. Guests are advised to ask at reception if they wish their room to be cleaned. We did ask. At the third time of asking, we did get the service...at 5.30pm!!! Overall, not the best experience really. The one thing all these places have in common is the willingness and hard work of the staff. The staff are absolutely failed by their employers!
• Daryl (8/5): - Great location and staff are friendly
• Trail54288871934 (4/5): Understaffed! - Understaffed! Poor waitress at breakfast was on her own. She was running around and trying her hardest but there was just too much to do for 1 person! She should not have been put in that position!
• andycH5895GJ (4/5): Gone Downhill - This was our third visit here whilst visiting relatives on the Island, and unfortunately our last. We booked a mixture of premier plus and standard rooms for our party, but all were looking very tired and in desperate need of refurbishment. There was a huge bleach stain on the corridor carpet on the 5th floor, and the carpet in our room (506) had a muddy stain, which could have been easily cleaned. The sink hadn't been cleaned from the previous occupants, and the fixed shower screen had a lot of mould around it, with one of the silicone seals hanging out of it. Our party stayed 3 nights and despite requesting our rooms being cleaned and fresh towels, this only happened on the final night for one of the three rooms. We ate in the hotel one evening and we have no clue how the two young members of staff calculated our bill. We queried this with the Duty Manager, Maxine, who was very apologetic and agreed we had been overcharged by over £18. She refunded us a couple of breakfasts that we had already prepaid but upon checking my bank at home can see that she actually charged me an additional £21.98 instead of refunding. The staff do work hard and are very nice, but the systems and procedures which have Premier Inn have introduced since our last visit, would mean this hotel isn;t an option for us in the future.
• 649alistairl (8/5): Staff overworked and overstretched but manage to produce the best they could - The hotel was set back away from the sea front on a relatively quiet street. the staff were efficient, hard working and always doing their best, premier inn should be proud of them, however it was obvious at busy times (in the evening) that they were short staffed. The room was quiet, clean and tidy. I know its a first world problem but in four nights stay my room was not serviced, despite a request to the receptionist and housekeeper. I guess the absence of a door hanging notice could be the problem, but washing cups daily in the sink is hardly hygienic. I finally collared a cleaner on the last day and managed to get clean cups! The restaurant and bar was busy and the chef (and waiting staff) worked tirelessly for hours to turn out hot tasty meals, well done to them . The basic wifi was very poor, maybe to encourage us to buy the £5 daily deal! (much better) . I would stay again, but not for four nights.
• Rafael (6/5): - Bad service for breakfast.
• paulasZ4081RT (6/5): Ok for one night - First time to isle of man, hotel taxinride from ferry terminal £4.00. Few negatives, not enough staff on hand and when given keys no instruction ie were room was, eating an drinking options and the fact that the bedroom doors were so tough to open! Had a meal in restaurant first night, waited almost an hour and only few people I'm restaurant, food ok, but no check backs or offer of desserts or more drinks. Positives, breakfast very nice lots of options. Mns over road for snacks etc. Bed comfy. Have to mention the following staff members who were great, Ashton, marine and thomas, thomas your a star!!
• Sameer (6/5): - Property from the outside does not look great. Rooms are clean. Very friendly staff though.
• Kang Ming Patrick (8/5): 價格 - 價格有點貴，其他都不錯。
• Mandy (8/5): Good stay. - It was a good stay. The hotel outside walkways, halls, room hallways, stairs are pretty dirty, HOWEVER, our room was very nice. Very clean, very comfy, modern. Very friendly helpful staff.
• Mauricio Carlos (10/5): - Difficulty in reaching parking. It is a restricted zone for energy-efficient vehicles.
• C4141CVtraceym (10/5): One of the best hotels I’ve stayed :) - Went with my sister and our children (4 in total) we had a conjoined room that was lovely and clean and spacious enough even with three beds, the staff were all really amazing getting us checked in and getting everything we needed ready, we all had breakfast all three mornings and it was beautiful, £20:98 for all six of us and unlimited buffet style fry up with cereals, pastries, toast and drinks all included we will defo always choose the premier inn Douglas next year :)
• Isael (6/5): - Muy céntrico y al lado del lago, lo malo es el internet que para los tiempos en los que estamos me pareció fatal. El desayuno estaba correcto.
• suesW4408HA (10/5): Great staff - As usual with Premier Inns, excellent rooms and well cleaned. As someone in their late 70's, staff at Premier Inn Milburn Road were very helpful and courteous to me, particularly Cristina and Magda. The other staff there were also very nice.
• Vishal (6/5): - Staff was ok
• marie-laurence (10/5): Hôtel recommandé - Hôtel bien situé pour les activités Calme Literie de bonne qualité Chambre spacieuse Petit déjeuner copieux
• Nickoi (10/5): - Excellent location very convenient for restaurants and shopping. Nice large room.
• Liam (10/5): - Clean room, central location.
• Lindsay (6/5): - There was nobody available to greet us in the lobby or check us in and it was not immediately clear how to reach anyone. We tried to check ourselves in using a kiosk but it did not take international cards so we were out of luck. We waited for several more minutes until a staff member came out of the office and checked us in. We asked about dinner and they said they just sat their last table at 8:30 so could not seat us. It was 8:32 and we had waited several minutes so would have been in on time if we were checked in more promptly. Their suggestion was the local Tesco grocery store or suggested that most restaurants were open until 10. This was not the case, as most restaurants closed at 9. We had to wander around for awhile with very little availability for food. There was a dirty dusty window ledge, multiple stains on the carpeting and bedside table, and seemed like the bathroom trash had not been taken out. While staff is available to buzz 24 hours, it was bizarre that no one was in the lobby when we got back from dinner and you could walk right in without using your key card past 10 pm. It just felt unsafe. Otherwise, the staff was friendly, the beds were comfortable, breakfast was sufficient, it was a nice walkable area and it was quiet but we were so turned off by the check in process that we would not stay again.
• MATTHEW (10/5): - Very centrally located. I am a runner. The River Ness is outside the front door and you can run or walk by the river both ways on both sides. There are may bridges and places to cross. Many restaurants within 5 minutes walk. We went to Zizzi's on the other side of the river for dinner. Breakfast is good. Liked staying here. Inverness left a great impression.
• kawee123 (8/5): good place to stay if you liek peace and quiet - booking online is very easy and quick, staff is very friendly and attentive, rooms are clean and comfortable, plenty of space for parking and an EV-charger in the parking lot were for us an extra plus. the hotel is a good bit away from the city center, so plan for a 20 min walk or the cast of a taxi. Out room was in the back and a bit dark (made for a good night sleep though...)
• MoWhittaker (10/5): A wonderful first stay on the Isle of Man - Excellent location. Plenty of parking nearby. All staff were so knowledgeable and accommodating; friendly and efficient. Particularly Maxine; Ashton; Shanice. Nothing was too much trouble for them. A great team and a credit to the company.
• 929brodieb (10/5): Best hotel I've been to to! - Overall Rating: 🌟🌟🌟🌟🌟 (5/5) Stayed: Recent reviews from June 2025 Location: Millburn Road, Inverness, Highland, Scotland (just east of the city centre in the old Millburn distillery grounds) 🏙️ Location & Parking – 5/5 Located within a ~10–15‑minute walk to Inverness city centre, train station, and shops. Though set beside a main road and former distillery buildings, road noise is minimal with glazing closed. Excellent free on-site parking makes it convenient for those driving in. 🛏️ Rooms & Comfort – 4/5 The hotel offers Standard and Premier Plus rooms. Premier Plus features extra seating, a desk, USB ports, a coffee machine, mini‑fridge, and better Wi‑Fi. Many guests appreciated the walk‑in showers in newer rooms. Premier Inn Rooms are generally clean and spacious, with blackout curtains aiding good sleep. Some flaws: heating may fail in cool weather, and shower pressure or hot water reliability was occasionally reported. Noise from other rooms or mechanical sounds above some guests bothered light sleepers. 🍳 Breakfast & Dining – 4/5 The hotel has an on-site restaurant serving evening meals and an unlimited buffet breakfast (~£10 per adult), including hot options, vegan/vegetarian choices, pastries, fruit, and cereals. Guests highlight especially good black pudding and value for money. 👩‍💼 Staff & Service – 4.5/5 Staff are frequently described as friendly, helpful, and professional. Several guests singled out individuals like Barry, Chris, and Emma for going above and beyond assistance. One reviewer mentioned prompt help following an unfortunate fall, including room upgrades and breakfast in bed. Some negatives involved operational hiccups: no in‑room phone meant guests had to physically walk across the carpark to reach reception for issues like cold showers. 🧼 Cleanliness & Facilities – 4/5 Cleanliness consistently receives praise—rooms, bedding, and public areas are well maintained. The redeveloped distillery setting is stylish inside, combining period charm with modern design. ✅ Summary of Strengths & Suggestions Highlights: Ideal for driving guests with ample free parking and easy access to Inverness city centre Comfortable beds, good blackout curtains, and modern Premier Plus rooms with enhanced amenities Friendly, empathetic, and efficient staff—often praised by name Solid breakfast and restaurant food, with standout items like black pudding Reliable cleanliness and strong value for short- to mid‑stay stays Opportunities for Improvement: Improve heating and better manage room temperatures in colder weather Upgrade bathroom fittings for more consistent shower pressure and hot water Reintroduce in‑room phone or alternative to avoid guests trekking across the car park for assistance Ensure timely breakfast restocking and hot food availability throughout service times 📌 Final Verdict Premier Inn Inverness Centre (Millburn Road) is a strong choice for budget-savvy travellers seeking consistent comfort, great parking, and straightforward access to Inverness. While a few operational issues—like heating, hot water reliability, or absence of in‑room phones—can impact the stay, these appear isolated rather than systemic. Overall, it delivers excellent value for one to three-night stays, especially in Premier Plus rooms, and is ideal for both leisure and business travellers.
• Marcel (10/5): Excelente - Localização ótima Quarto limpo e confortável
• Sirish (10/5): - Very good location across the Ness bridge which has plenty of dining options
• yiren (8/5): - It's located in the heart of downtown, room is clean. But I was disappointed that I didn't get a river view room. That was the reason I booked this hotel at the first place.
• Verified traveler (10/5): Great place, convient to the sites and train/bus - The service was excellent. The room fine for 4 people.
• Matthew (10/5): A second visit to Inverness - A solid stay (my second at this location) well located in the center of Inverness - was a great base for what I wanted to do there
• gall966 (10/5): Super location for exploring the City - Really easy to find. Lots of available parking and the staff were very welcoming. Our room was in an older part of the building but was really clean and to the standards you’d expect with a Premier Inn. A comfortable night sleep and a good selection at breakfast. Again really helpful and friendly staff. Would definitely stay here again
• kayiokiy (8/5): Great, Some Flaws But Still Great. - Great over all experience, Cleanliness was good but the bathroom could have used some work. Staff were really friendly and the bed was really comfy. The TV worked a little slow and a Fridge would have been a great addition to the room.
• EmergingCyclogenesis (8/5): A positive experience if pricey - Dont be put off by the dour exterior of this ex distillery turned hotel. Inside it is well appointed and modern. The staff were very helpful and attentive and the rooms clean and spacious. During the tourist season, prices throughout Inverness go up and for over £200 a night I would have expected air con in the room. There is a thermostat but it only heats not cools, so during what was a cool week weather wise, my room never got below 23 degrees celsius despite opening the window, which only offered a small gap. This made the room warm to sleep in and let to a disturbed sleep despite Premier Inn’s celebrated “bed”. On the positive front the food exceeded my expectations at what is normally a budget hotel. I had soup and a Korean Burger, which was excellent and breakfast was a good spread with tasty sausages and some of the best Black Pudding I have tried. Normally black pudding is dry and tough but this was tasty and soft in the middle. The bathroom was clean but I could not get the shower pressure nor heat that I like. On one morning there was clearly a lot of demand as pressure was low and it was not particularly hot
• 62frazerc (10/5): What more can I say but fantastic - This is a fantastic hotel to stay at the staff our very professional and helpful the food is really good and the rooms are spotless we highly recomend this hotel they are also very helpful with food allergys helping my wife with the gluten free menu.
• angelawJ6121RK (10/5): Great place to stay. - Very comfortable hotel - kind and helpful staff. This is a great place to stay with excellent parking. Highly recommended.

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