Premier Inn London Beckton
Location: London, England, E6 5NT, London, GB
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Experience comfort and convenience at Premier Inn Beckton, nestled in the vibrant Docklands area of London.
Prime Location
With just a short drive to key attractions like the ExCeL Exhibition Centre and Thames River, adventure awaits right on your doorstep. Explore iconic sites such as the O2 Arena and Tower of London, all within easy reach.
Modern Amenities
Our hotel provides modern amenities to ensure a comfortable stay. Enjoy complimentary Wi-Fi, a relaxed atmosphere, and spacious rooms designed for solitude or family fun.
Delicious Breakfast Options
Start your day off right with our available breakfast for a fee, offering a variety of delicious choices to fuel your adventures throughout the city.
Don't miss out on the opportunity to experience all that London has to offer—book your stay at Premier Inn Beckton today!
Important Information
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Breakfast available (surcharge)
Rooms Available
-
Family Triple Room
1 Double Bed and 1 Twin Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Standard Double Room, Roll-in Shower
1 Double Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Shower grab bar
- Vibrating pillow alarm
-
Superior Double Room
1 King Bed
213.5 sq feet
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Superior Double Room, Roll-in Shower
1 King Bed
213.5 sq feet
Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Accessibility - Roll-in shower
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Shower grab bar
- Vibrating pillow alarm
-
Family Quadruple Room
1 Double Bed and 2 Twin Beds
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Standard Double Room
1 Double Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
-
Standard Double Room, Accessible Bathtub
1 Double Bed
213.5 sq feet
Food & Drink - Electric kettle and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop workspace
Comfort - Air conditioning and heating
Accessibility - Grab bar in bathtub
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Bathtub grab bar
- Vibrating pillow alarm
Guest Reviews
- Fabrizio (8/5): - I servizi e la camera e la struttura
- Redouane (10/5): - La chambre est parfaite, la literie est top , le seul problème est le parking qui est plus cher que l’hôtel lui meme , c’est incroyable le parking est hors de prix
- Sammy (2/5): - Not worth it
- Yannais (10/5): - Nous avons passez un très bon séjour. Le personnel est au top ! Hôtel à 40 min du centre ville. Transport à 1 min de l’hôtel. Très pratique pour transporter les valises
- Nikola (10/5): - Tout était nickel
- Mandyabbey (2/5): No compassion - My daughter was at centre parks at was admitted to hospital on the Friday she was still on. Her two care staff needed somewhere to stay so booked in here after a few minutes they got a call saying she was transferring back to her local hospital The rooms had been occupied for a few minutes. Premier inn. Charged for both rooms full rate no compassion or understanding £140 for 10 minutes of rooms not used under difficult circumstances
- F4767NTkevinb (4/5): Car got stolen - My car got stolen from the car park. CCTV captured it all but due to GDPR rules staff were not allowed to give me any details. The area has had this problem for some time.
- ferrickbryan05 (8/5): Great weekend stay - Overall brilliant stay at premier inn, az always. Booked their premier plus rooms which was beatiful. Only disapointment was shower, preassure was awful.
- WorkGlobeTrotter (2/5): Not worth going back. - Extremely poor and not at all a very nice hotel. They need, better service in hotel, better room quality. They had the washing machines and driers running at 11pm! Couldn't get to sleep. The rooms were never cleaned and serviced! They require better heating in the room as it was very cold. They need better restaurant food, extremely poor with slow service.
- helen_lenton (10/5): Warm and comfortable stay - Lovely warm experience on a chilly night. Hotel and room well equipped and beautifully clean, staff helpful and a very comfy bed.
- vixt2016 (8/5): Great stay - Hotel very convenient next to the DLR station. Supermarket over the road. Restaurant was lovely & staff welcoming. Would recommend this hotel. We stayed here to go to the o2.
- AllanW45 (8/5): Premier Plus room great but sort out the WiFi! - Our Premier Plus room was excellent in every respect except one! Premier Plus includes their Ultimate WiFi but it’s still patchy so we used the basic WiFi or our mobile hot spot. The Premier Plus rooms are a distinct upgrade on the standard rooms.
- Passenger14192453659 (6/5): Premier not so cheap for an extension - I booked this on the day I stayed, £60, checked in at 15:00 Was considering extending to a second night but the price had shot up to £96. I stayed with a competitor the second night for £55.
- Y9543BYellies (10/5): Great stay ! - I had an amazing experience at the east mayne location. Room was nice and clean. Staff were polite, friendly and had great customer service. Above and beyond from the team there. Many other premier inns could learn from them!
- paulaA6800FW (10/5): Good visit - Lovely clean room, staff were really friendly and helpful. Check in and out was seamless. Breakfast had a good selection.
- 148sahandr (10/5): Everything in the room was spotless, and the bed sheets were crisp and as white as snow. - Everything in the room was spotless, and the bed sheets were crisp and as white as snow.Thank you for your services………….
- imogenb664 (10/5): Premier Inn - Business Stay - I’ve been staying at this hotel for business since May 25, and it has been an excellent experience. The hotel is ideal for business travelers — the rooms are spotless, comfortable, and well-maintained. The staff are consistently friendly and professional, always making sure guests feel welcome. A special mention goes to Leigh at reception, she is exceptionally friendly, helpful, and always greets guests with a warm smile. Her welcoming attitude and cheerful personality make me feel right at home, even when I’m away for work. She’s always happy to answer any questions and ensures every stay is smooth and pleasant. Overall, this hotel offers a perfect blend of comfort, cleanliness, and outstanding service — highly recommended for anyone traveling on business.
- andysV5694VC (10/5): Good location, excellent staff - There are two more Premier Inns in the area that I haven’t used but I’m very pleased that I chose this particular Inn. Quite easy to find and situated in what seems a quiet area and close to where I needed to be. Room smaller than some but very clean and brightly lit. Up to date walk in shower. Best aspect was the extremely pleasant receptionist, Leigh, who really couldn’t have been more welcoming and was very helpful when I needed to arrange transport. Doubt I’ll ever visit Basildon again but the hotel will at least be a pleasant memory.
- paulwQ5799BQ (10/5): Great customer service - Great service on check in Leigh was exceptional. Really efficient and helpful, way up and beyond returning my car keys when carelessly leaving them at reception.
- Guide01836340299 (10/5): Receptionist - Jackie went above and beyond can’t thank her enough very friendly made me feel at ease nothing was too much for her, room was clean comfortable bed.
- martinwB1215WP (10/5): Jackie was a pleasure to meet - Jackie was a star. I was met by this lovely lady on check in who was a complete breath of fresh air. She explained everything that I needed to know including booking my table for breakfast. The rooms were clean and had everything I needed. The bed was super comfy. I do feel parking should be free to guests. I would definitely return again and would recommend this hotel for business or for pleasure.
- chris3789 (10/5): Great check in experience - I have stayed here af number of times for ComicCon at Excel London. Alexandra, who booked us in, was great and was easily the most responsive and helpful person I have dealt with at this hotel. An asset to be sure.
- Guide541693 (10/5): Excellent customer representative team - My family and I arrived after midnight quite tired and we left the next day in the morning; the room was clean, service was good, the room quiet; however, when we checked in, we were not told that parking had to be paid separately, so I assumed parking was free or the fee was included in the room rate. However, I received then a PCN and I contacted the hotel; I was told that every customer is informed about parking when they check in; nevertheless, when I explained that this had not happened in our case and also provided some evidence of this, the manager cancelled the fine. Great customer representative team and great manager!
- AlexexCov (10/5): Great location - This is a very good hotel with clean and comfortable rooms. It is conveniently located at the end of the DLR with the station only a few hundred metres away. 30mins on the DLR and you're into the heart of the capital 🙂 Across the road is a large supermarket (Asda) and McDonald's although the Brewers Fayre next door serves excellent food and drink. Would definitely recommend staying here.
- Sightsee812172 (10/5): Great accommodation - The hotel no complaints ticked all the boxes. Beefeater next door let them down with the cooking of the breakfast could of been a little more attention paid to this
- Businesstrav6569000 (10/5): Great room, great staff - Friendly and helpful staff with a fabulous accessible room. Last minutre booking so was quite expensive but book early and its a bargain. Room was clean and exactly what I needed.
- DaveBill0 (4/5): Poor Customer Care at the pre tier Inn call centre - We booked 2 rooms at the East Mayne hotel. One room was for a friend with limited mobility and very poor vision. I realise that the reasons for the closure of the Beefeater were somewhat out of their control, but the late notification was not good. Having contacted the Customer Care centre to see if they could relocate us to another inn in the area, my experience with this department left me with a bad taste in my mouth. They may be good at taking bookings and payments, but when they had to try and resolve customer issues they fell dramatically short. When I rang and eventually got to speak to someone, with a view to being relocated, the agent couldn't help, and said they'd get their manager to contact me in 30 minutes. Needless to say I didn't receive a call so I called again, and spoke to a different agent who also promised to get their manager to call me. Surprise surprise they didn't call either. So reluctantly I had to accept that for our stay, we would have to get in the car in the evening and morning and travel about 4 miles to another Premier Inn which had a Beefeater which was open. I don't know the area yet was left to sort this myself. Not ideal at all for our disabled friend. Shocking customer service. On a positive note, the staff at the East Mayne hotel were very helpful, and although the rooms in my opinion are a little tired they were clean and the bed was very comfortable. The Beefeater staff were also very good and looked after us during evening meal and breakfast, so a big thank you to the hotel and Beefeater staff.
- Chun Ngai (2/5): - FRAUD. Fully paid online yet staff at check-in claims hotel received no money and demand full payment again. Unfriendly staff. Free wi-fi running at 0.7mb , otherwise ask for GBP 5 per day.
- _tmareri (10/5): Absolutely Fantastic. - This is the cleanest Premier Inn I have ever stayed in, excellent. Staff very polite. Bed lovely and comfy, choice of pillows.
- benhF873MA (10/5): Top service - Top service at this hotel, was served by alexandra and ingrid! They are very quick and effiecwnt helping resolve any issues!
- Alexander (8/5): - Clean
- Resort05475149868 (6/5): Priory marina premier inn stay with breakfast - On booking the family room stated 3 beds, I think people just assume 2 adults are in a couple, this was 3 generations people so ideally needed 3 seperate beds, we payed to check in early however we waited 15mins at the desk before anyone came even with pressing the buzzer, checked in fine lovely lady, I payed for 2 extra breakfasts with cash for the morning all good, got to the room was only a double and 1 single, no handsoap in the box completely empty, not topped up toilet tissue either and very dirty with pubic hair around the sink yuk! There was a funny jumping bug on the wall that kept going floor the back up the wall, the floor had a spider sack huge phobia, so this definitely wasn't cleaned or mopped. There was only 2 cups for drinks, what do they expect the 3rd person to drink from? On asking the cleaner if we can have soap, toilet paper and another cup she replied family room only have 2 cups but why do they? Excluding children to drink from a cup! I had 14year old so she defo drinks from cups!! The room was number 18 was soo cold on arrival and in the night, luckly we saw family and had a mates 40th party that night and left early next day else wouldnt have been warm enough. Bed was super comfy but duvet very thin for this time year, pillows seemed really flat for a premier inn. The bar staff who serve drinks were friendly however the front house man was so rude not welcoming no hello just have you booked a table i said no was told be fine for 530/6 ish the restaurant wasnt busy although he said no tables till 8 (well I needed to eat as diabetic) we said oh ok, we was told not to book and loads tables empty he said not at 7 wont be thats 1hr away... we was half hr max needed he said go to the bar then I thought wow front of house speaking like that.... I asked the barman how long wait was on food and the guy said 20mins yes your very busy ain't you!! Food was awful ordered chicken melt on the buy one get one free code was hard chicken we had x5 the same had about 6 chips on the plate definitely wouldn't pay £15.79 each for that portion I think ive ate more on the lunch special where I live. Breakfast the next morning was 6 of us again greeted by the same Rude man no happy, good morning infact very unprofessional I asked if I can add on another person and pay cash I asked for a reciept and he gave me a card recipt from 2hours before the time it was now!!! The food was all mixed crossiants with pan chocolate which was a pain for allergies, 1 tongue to use for all items, the buffet is someone comes to the table to take hot food order which shouldn't be like that the fried eggs, scrambled egg were so hard, dry beans, mushrooms were hard bacon was still uncooked and was cold not enjoyable at all, as we needed to go for a train I was hoping itd fill me up for the 7hr journey but it didnt. The waitress who took the order x6 didnt bring it out so a different waitress was confused and didnt know who's was who's on one of the family member plate they said does that have a sausage the older waitress with bright red lippy on shouted its all there.... alright love just been handed to us to play pass the plate around awful atmosphere. The big tables are all together so you cant get in and out of your table so anyone sitting against the wall dont as your stuck. Been to a few premier inn and beefeater alot for lunch and dinner, birthdays this was the worst one yet! There was a poor old man wanting to check in at 11.45pm and couldnt get in he said bed been waiting half hr in that freezing wind as door has card key after a certain time clearly but check in staff is also a cleaner staff so clearly doing 2 people's jobs how is this ok?
- GeoffC606 (6/5): parking Ouch.... - Parking is a joke - £30 for just 13 hours is extortionate - it states £15 for 24 hours I arrived at 17:30 and left the following morning at 06:20... private parking eye so no-one can help in the hotel. plus side is hotel is new ish - clean quiet room and very comfortable bed.
- Chandima_A_D (10/5): Premier Inn London Beckton & - Excellent hotel for business travel, with cosy rooms and superbbreakfast. Situated in a trategic location. Close to DLR which connect to Elizabeth line @ London Heathrow, Clise to bus stop and Supermarket.
- argoxb (10/5): Excellent stay, location and hospitality - Genuinely, couldn’t ask for a better place to take my other half for a weekend in London to stay. Why? The Staff. They have been so kind in their service and welcome, we were both astonished. They genuinely cared for us. Special special gratitude to Alex who has gone the extra mile and made our room into a home. Other than great personality of staff and their hospitality, the location of the hotel is perfect for travelling to central London, both train and bus routes. Just a stones throw away from a massive Asda, and a gentle walk to Lidl for their morning bakeries. Honestly, the staff made it all. Thank you to Alex and the team, hope to see you again!
- Horacio Rafael (10/5): - Todo estuvo muy bien!!!
- doran2617 (2/5): Car parking fees are criminal.!!! - Whilst the hotel and staff were nice and friendly as you would expect, the shock was the parking fee😱 It is extortionate!! Don’t take your car if you don’t need to. Beckton station is near by and easily accessible. Shame on the private parking company as this reflects badly on the hotel.
- Southcoastdan (10/5): Great new look refurbished hotel. - A fantastic refurbished hotel with great Premier Plus rooms. Very clean hotel, friendly staff and just enough free parking although it’s shared with the Beefeater.
- J4025CWlynnm (10/5): Perfect and affordable - We stayed for two nights .everything was perfect the room was bright immaculate .everything about this premier inn was perfect .it was so clean ,decorated lovely fresh and bright.everyone was friendly and helpful.the pub nxt door was great and the setting was lovely.
- 702JimM702 (4/5): Avoid bar and restaurant poor quality facilities and environment not great - Spent one night here as a couple, let’s start with positives , location is great , reception staff and rooms great standard albeit very hot !! They do have fans in the room . the bar and restaurant located next to it needs a major overhaul , facilities poor toilets dirty music too loud over dinner and breakfast , furniture torn and covered in muslin blanket to hide the tears. facilities dirty walls marked chipped and lighting dirty . Major positive was all the staff super friendly and helpful despite working in poor facilities. stay at the inn recommended avoid bar and restaraunt until upgraded .
- 128fk (8/5): Friendly / Clean / Next to Beckton DLR station - Good Location. Close to Beckton Underground station. Clean Rooms. Friendly Staff. If booked in advance and choose the standard prepay option prices are reasonable.
- M6757VPsarahm (2/5): Mice problem in restaurant and it was open! - We had a horrible experience in the hotel. Mainly in the restaurant. There are mice running freely IN THE RESTAURANT. When I complained the really lovely bar manager was apologetic and a refund was offered. We obviously declined the breakfast in what only can be described as dingy and dirty restaurant. I felt so sorry for the waitress. It thoroughly ruined a weekend that we had been so looking forward to as we were going to the party in the park. There was a note on the door explaining the restaurant would be shut next week but of course they were going to sort out the rodent problem. There was a mousetrap next to one of the tables. Why on earth did the restaurant remain open when the management knew there was a mouse issue? It completely ruined it for us. The room was basic and not too bad. I couldn’t wait to get out of there.
- martinbS5636XL (10/5): A great place to stay. - Very clean. Excellent premier room. A great place to stay. Next to a country park great walks and angling. Staff friendly.
- 436gillp (10/5): Comfortable stay in fully refurbished room - Completely refurbished large comfortable room in a quiet location next to a lovely lake that you can walk around. Very friendly staff. I would definitely stay there again. Only negative was the head of water coming out of the shower. Perfectly adequate but not a deluge.
- 739chaels (10/5): Awesome stay cation - We had the most fantastic time at the Beckton Premier Inn. The room was clean, spacious, and had everything we needed. The bed was super comfortable along with great blackout blinds. Seeing the same restaurant staff from the beginning of our stay to the end gave it a real homely feel. We are so grateful to all the restaurant staff, especially Kerry, for being so attentive and helpful and also Gabby for going the extra mile at breakfast, and Kaleed for being so friendly and personable. The breakfast buffet was of superb quality, and also for the evening meals, they provide a generous variety. The restaurant is spacious, and the atmosphere inside and outside was great. It's also very close to the DLR and a mini shopping mall. Overall, it was a great experience, and we look forward to returning.
- jfkGloucester (6/5): Let down - Chose this hotel as cheapest when visiting family but then had to pay for parking so worked out more than usual Premier Inn. Stayed in family room on ground floor. Needs decorating rooms VERY tired, drawer broken so used spare bed to put things on. Broken lamp on desk. Fan was on but very warm in room. Bed and pillows ok. Had meals at restaurant this also needs decorating awful musty smell in dining area but food ok, staff do there best but not enough of them. Children running about above our room late at night and 5am. Wouldn't stay again or recommend.
- 72ah (10/5): Lovely stay - Hotel was being refurbished and the first floor and rooms were stunning Reception was very helpful at all times Free Parking directly outside Marina and country park was lovely for a walk Beefeater next door for breakfast and evening meals with a very large beet garden Would highly recommend and will be returning in the future.
- roktimk2023 (10/5): Stay at Beckton - I tend to stay in Canning town but this time I got to stay at Beckton. I am very pleased to say, I had an amazing stay, starting from the check -in to the checkout. At the reception desk got greeted by the manager himself and a team member. Everyone seemed very smiley and always ready to accommodate any request. Will be staying again soon.
- J4314DMfionag (10/5): Lovely weekend stay - Beautiful setting near to the lake ideal for a morning stroll after breakfast Rooms had just been given a refurb and everything was fresh and new, very comfortable bed as expected Staff where very helpful and friendly The Beefeater next door was the perfect place to relax in the sunshine and enjoy a tasty meal and filling breakfast We wouldn't hesitate to book again in the future
- SMB50 (10/5): Comfortable and clean rooms - It was a comfortable, relaxing stay that met our needs. We have stayed a number of times to visit our daughter and any requests we made were always fulfilled.
- juliehB2797HP (6/5): Not the best but not the worse - Only stayed one night but that was enough, staff were friendly, the room we stayed in was very small, bed was lumpy and pillows hard, very hot and stuffy, had paint peeling off the walls but was clean and tidy and it was quiet, and we had stools as bedside tables not big enough to use really, didn't stay for breakfast so can't judge, carparking was 6.50 per night, we have stayed at a lot of Premier Inns and this wasn't the best but not the worse either
- JONI1234 (2/5): Manager has a poor approach to customer service. - Stayed here for a gig at the o2, hotel was conveniently placed and good value for london. Our room however was very hot and when we reported the air conditioning wasn’t working it had to be reset a couple of times to get it going, this then took a long time to cool down interrupting our sleep . Staff told us to complain under the good night guarantee, however when we did this they denied us every reporting an issue. This then led to a lengthy back and forth and us escalating our complaint to head office to get them to apologise for saying we had essentially made the issue up. Head office handled the whole thing well but we were disappointed with the manager of Beckton and his approach and wouldn’t stay at this one again.
- carolsP4308UD (10/5): Excellent convenient friendly - Perfectly situated near the train station. Staff were absolutely brilliant. They helped with directions and recommended a great Chinese takeaway as we were late back and the restaurant was closed. Breakfast was superb. The staff in the restaurant were also excellent with nothing being too much trouble. Great patience shown by one lady in particular. Room was freshly decorated, comfortable and we couldn’t hear the trains which were visible from the window.
- OnAir39430454102 (10/5): Priory Marina - The Priory Marina Premier inn is in beautiful spot with lots of walks round the water. The room had been refurbished and as always was clean and comfortable. The breakfast was lovely and the staff friendly and helpful.
- LoWo68 (10/5): Great location for Twinwood and lovely staff - What a lovely setting and with free parking too. On arrival from London we had a stroll around the lake and marina, followed by a tasty early evening meal. Even better, we discovered that Blue Light card holders receive 25% off the food bill! Cocktails were also reasonable with 2 for £12. The following morning, after a delicious breakfast, we headed off to Twinwood (to review separately). The cab fare (Clapham Cars) was just £10. Our rooms were new, the location is so peaceful apart from a few morning deliveries which didn't last long. And, the staff were lovely, all super friendly and attentive from the hotel staff to the restaurant staff in the adjoining Beefeater, which all added to our fantastic weekend. I have just tried booking for next year (Twinwood festival again) but can see that I must leave for a week as cannot book more than a year in advance, which is fine. Fab service from everyone at this hotel - thank you so much!
- craigcS98IB (10/5): Brilliant! Lovely staff and comfortable beds!! - I work in Canary Wharf and need to stay nearby 2-3 days a week. I’ve tried loads of affordable hotels in the area but I am so happy to have finally found one that is comfortable, clean, quiet and secure. I have stayed here four times and will continue to stay here moving forward. The rooms have been renovated and they are really nice and modern. Beds are comfortable and the place is quiet. The staff here are BRILLIANT; Alexandra and Nir are just the most helpful and friendly staff you could hope to meet. Their level of customer service is more akin to what you would expect at a five star hotel in the city. They really do go above and beyond and really make you feel welcome. They are both a credit to the Premier Inn brand! Overall, this place is incredible value for money. I would recommend it to anyone. I look forward to many more stays here!!!
- Anthony (8/5): - Location is easy to reach by either public transport (bus & DLR) and car. Parking is pricy(15 a day) but plenty of space in front of the door so easy acces
- laurenpA71VK (2/5): Terrible - I drove 4 hours for an event and paid 140 pounds for a hotel with no hot water and no shower it wasn’t working I had to strip wash in the sink with cold water before I went out and it was warm outside and clammy. first child free night in 2 years I picked this hotel because it looked nice it was terrible.
- lorrainehY9147JV (10/5): Everything I needed and more - Lovely warm welcome, and ongoing checks through my 5 night stay. Beautiful, newly refurbished room 😁 with everything I needed. Excellent location, enjoyed many walks around the lake. Delicious meals in Beefeater next door.
- 614lynnes (10/5): Great stop over - We stayed the the Watermill Premiere Inn Basildon South recently. Very friendly reception. Clean comfortable room although very hot. Very convenient for our needs. Lovely park nearby for an early morning walk too. Good substantial breakfast.
- michellecR6452QE (2/5): Very poir - Rooms so hot had 2 fans which didn’t work that well we stayed 3 nights not once did we had house keeping room smelt also in the corridors smelt bad to the breakfast was terrible place needs a deep clean feet sticking to the floor would not be staying again very poor
- ashleighj449 (2/5): Dreadful. - Dreadful. Room was 27° - no air con just the world's noisiest fan. Awoken day 1 to drilling and hammering at 8am. Decided to go for breakfast and came back to no water. Outside of the building is filthy. Shouldn't have been open when we were there.
- chew672 (8/5): Not perfect this time - Third stay here, staff lovely. When booking no telephone answer from premises. Booked through main premium inn site, needed walk in shower,they couldn’t get reply to request. Room had shower but over bath so couldn’t have shower during our stay. Think will look elsewhere next time but that is a shame as very near family.
- W2170DAkater (10/5): - I’ve had a wonderful stay so far at Premier Inn Basildon (East Mayne) while travelling for business. I was pleasantly surprised to receive an upgrade to a larger, more spacious room, which made my visit even more comfortable. Check-in was quick and efficient, completed in under five minutes, and I was warmly welcomed by Leigh, who was incredibly helpful and friendly. Travelling for work can sometimes feel isolating, so it truly made a difference to have such a kind and genuine conversation with Leigh. She’s a real credit to your team 🤍🫶🏻
- M3197ZUgeorgew (10/5): Excellent customer service from reception - Excellent premiere inn Great location next to the lake, friendly welcoming staff Nicki on reception has excellent customer service, helped sort a few requests. Nice clean rooms Beefeater attached produced a good meal And all staff were extremely helpful on the bar and waiting staff were excellent with quick service with a smile.
- A6486IEchrisj (8/5): Decent value - Clean room Friendly/helpful staff Reasonable car parking charge Tired looking bathroom Several breakfast items not available Decent value for money No air conditioning (declared on website) Easy booking via app. Needs refurbished..
- U2885VHkeithp (4/5): Bad - Not great tiny room tiny windows on a very hot night facilities were very poor and the breakfast was probably the worst in any hotel we have stayed in ... uneatable all undercooked or overcooked absolutely terrible
- 343niluk (2/5): Getting bad than before - 1. Divan bed was not arranged with the beddings, duvet cover or no pillow cases. Single duvet was old but with no duvet cover. Bed was not arranged and we had to do all by ourselves. 2. The room was booked for 3 people but only 1 set of towels were kept 3. Shower is very old and the walls are moldy 4. No lift to carry baggage upstairs
- margareteZ5968AD (6/5): Basic and needs attention - Tired and shabby. Basic. Everything worked ok, bed was clean and comfortable, and we only paid £51 so we weren’t expecting much more! Good parking. Nice staff. Ancient WiFi but we had a good 5g signal in the room and were only there overnight so this was fine. Hot. One window opened and we had a fan. Useless “extractor fan” in the bathroom and by the look of the general skimping on maintenance and cleaning we suspected it was too full of years of dust to work efficiently. It just made a noise.
Photos
