Premier Inn Glasgow - Milngavie

Location: 103 Main Street,Milngavie,Glasgow,Lanarkshire, Milngavie, GB

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 7DavidC (6/5): Not the usual standard. - Not the usual standard. The air con/heating was not working, windows could not be opened for fresh air so made the stay uncomfortable. The resteraunt was not available in the evening unless you had a pre booked package as their card machines were not working. This was unacceptable but staff said they could do nothing. All in all not a good stay.
• aidenr879 (4/5): Not great - Unfortunately this is the second time we spent there and it wasn't a good one . Paid for early check in and it wasn't ready until nearly and hour after the time we were meant to check In. A cleaner let themselves into our room at 1ish when we had not long got in and the next morning a cleaner did the same at 9.30am. We were still in bed was really unprofessional. Also we got told we didn't need to book the restaurant then were told there was nothing available. Such a disappointment.
• carly_19811 (8/5): Lovely stay - Good location for SEC arena, walking distance to west end Finnieston area which is where I was headed. I struggled with self service checkin however was helped by a member of staff when pressed help button. Room was lovely- nice fresh decor, great bathroom with bath & overhead waterfall shower. Was delighted to have received a premier plus room on 5th floor. These have coffee machines, mini fridge & chocolate treats. Also code for free super fast WiFi!! Was all good in my experience. No noise & so a peaceful nights sleep in my very comfy bed. I didn’t book for breakfast so can’t comment. Did enjoy some wine in the bar. Lovely bar man recommended a bottle as most cost effective (I shared this). Bar area could have been a bit tidier however not the end of the world. Hotel a bit pricier than Woukd normally pay probably due to location however being given a premier plus room was a nice sweetener.
• richardtL8131TV (10/5): Very pleasant stay. - Great location, riverside view from the bedroom window and looking out over the Clyde. Stayed 2 nights and took the meal deal both nights. Evening meals were excellent, again the retardant looked out over the river. The Buffet breakfast had a great choice, however the cooked breakfast items were not really hot, especially the bacon which was virtually cold. All hotel and restaurant staff were great, very helpful and obliging. A special mention for Denise on reception, who went over and above to be helpful, even went outside with us to point out the Transport Museum location. Very friendly lady with a great personality and a credit to the establishment as they all were.
• HelenRichardUK (10/5): Friendly, comfortable stay - Chose the hotel because it was a reasonable rate and close to the SEC where I was working. Good location for that, although not a lot else around if you don't go into the city to eat. Staff were really lovely, genuinely felt welcomed. Upgraded to Premier Plus room (very quiet, top floor) and the little extras, slightly larger room, coffee machine, fridge, iron and ironing board, just made it a bit more comfortable. Some thought had gone into the design - a socket near the bed for instance, although not to the size of the windows which was a shame as I was riverside and wanted a view.
• Quest05987213176 (10/5): A great night at Premier Inn - We had a great stay - everything was good, including the service, the room, the facilities and the restaurant. It enhanced our overall FANTASTIC experience of Glasgow. Thanks!
• 62kay (10/5): lost property - stayed there on friday 14th till Sunday 16th in room 2 and left my husband’s Barbour scarf and hat as rushed out to transport for airport can u let me know if it’s there and i can get it picked up by family
• paulsF758HD (10/5): The red river Raddical hotel - Very helpful letting us in before normal entry time, shared all the info we needed. Lovely reception area and bar and dining area. The room was very good lovely big windows letting in plenty of sunshine that day.
• 5907Ric (6/5): Mediocre Hotel - Comfortable bed, quiet room, good Wi-Fi, and friendly staff. We were expecting to have an early dinner but were informed that we needed to book in advance, resulting in us travelling to another venue for food. It would have been helpful if the need to book the restaurant for early dinners was highlighted on the website. Unfortunately, a dirty towel had been left hanging behind the bathroom door by the previous occupants. We thought the price was high for a mediocre hotel.
• Breedingzone (10/5): Wonderful Premier inn, great location. - One of the better Premier Inn's, perfect location to enjoy the quays area, some fantastic restaurants and bars around the hotel. We received a lovely welcome, our 4th floor room had a good view and it was very clean, spacious and quiet. The black out curtains ensured a very dark room and the bed was extremely comfortable. The bathroom was spotless and the towels were thick, fluffy and clean. We didn't have the hotel breakfast so we can't comment on that.
• T3235FLkarenm (10/5): Fantastic meal and stay. - Great location for hydro events, great staff, clean hotel, comfy beds, and great prices. Plenty of choice at breakfast and hot food consistently freshly added.
• Seaside16562184942 (2/5): Was shown 5 different rooms all much the same filthy - Hotel entrance dirty,uninviting.the whole hotel needs painted upgraded. Disgusting. I have stayed in many a Premier inn and this is by far worst.never again.
• S7558VKjohnt (10/5): Excellent 2 days holiday - Only stayed for 2 nights and it was fantastic everyone was friendly and helpful. Staff on hand 24/7 and always helpful. Clean and tidy
• lcrozierm (8/5): Poor check-in at 4.45 - many rooms not ready - You need to up your game when there are gigs on at the Ovo! Being told your room was not ready to check into at 4.45 is not acceptable after travelling and hour and a half to get there. Attitude of member of staff on check in desk beside the automated check in terminals was appalling actually saying out loud 'I don't care'. We were offered a double room with a pull out bed not acceptable for two mature ladies, and room was paid for in advance. Danielle came to our aid and had us sorted within 5 minutes of our complaint in a calm and professional manner. She also helped with the loan of a charger for my phone which needed charged. Room great after problem sorted, and lovely breakfast overlooking the water. Perhaps more housekeeping staff required for these busy turnarounds.
• Tootsweet74 (10/5): Great location - This is our second visit to the Premier Inn Pacific Quay in Glasgow. It’s an ideal location if you are going to a concert in the Ovo Hydro, as we did, which is a 5 minute walk across the bridge. City centre is around 15/20 minute walk. The hotel is spacious and clean, rooms are clean and comfortable. The bar dining area is large with plenty of tables for dining or just having a drink. We didn’t have lunch or an evening meal in the restaurant but we did have breakfast which was fine. Good selection of continental and cooked breakfast. My only criticism would be the cooked breakfast items weren’t as hot as I’d like. Overall we enjoyed our stay and will definitely stay again.
• Getaway38420044956 (10/5): Great location - Stayed at the Premier Inn due to its proximity to the SECC complex. The location is superb and value for money is reasonable. Rooms are clean and all of the staff are very friendly and helpful. Food choices for breakfast and evening meal are extensive and the quality is good. Would recommend this hotel.
• michaeljC9283GG (8/5): A restful few days - easy to get to from railway station about £7 parking was very good although we did not use it. Check in fine however, if you did not pay the extra for early check in, it is 3pm
• 505pamp (2/5): Allocated a filthy premier plus room - Having stayed in plenty of Premier Inns previously including this one I was looking forward to it. How disappointing it was. The room was filthy, thick dust on all surfaces, dirty fridge inside and out. Dirty coffee machine and hair in bathroom sink. Skirting boards and wall splashed with coffee and the carpet was disgusting. Keep in mind this was a premier plus room and we paid extra for the privilege. Had to ask for the WiFi code and decaffeinated coffee. Room came with sweets, well one sweet - not sure if it was for sharing. One of the cleaning team was helpful in rectifying our concerns however at no point did a supervisor or manager make contact to apologise - wasn’t important enough obviously that a customer had been allocated a filthy room.. The reception area furniture was also very dirty and dusty. The hotel is well overdue for a deep clean although I believe they have just finished a deep clean and passed their cleaning audit - this makes a mockery of an audit process. Whilst Premier Inns are usually of a good standard I would avoid this one.
• 134sjb (10/5): Great Start for West Highland Way - Stayed here the night before starting the west highland way. 2nd stay at this hotel and both times were great. Comfy room, nice and clean and a great breakfast in the morning. Staff could not have been more helpful. Only a short walk up to the town and the start of the way. Would definitely stay here again
• L1141AIgrahamb (10/5): Great location - Perfect location for Ovo hydro and other venues on the Clyde. Hotel was clean, tidy and everything yoy expect from a Premier Inn. Thought the car park charge (£9.50 discounted) was a bit cheeky especially as you've paid to stay there! Spoke to reception after having problems with the app your asked to use, several other guests had similar problems too being messaged telling them their parking session was due to end sooner than expected.
• lrrnmorton (10/5): a pleasant one night stay - Really clean, staff were pleasant. Beds were comfortable. Good size bathroom. plenty of parking. Very close to the docks and Quays shopping.
• Tracypopscot (8/5): A good place to stay for gigs etc - Lovely rooms in a great location, and very good value for money. The evening food was awful and service pretty bad throughout the stay, apart from Luke and Holly who were very helpful. Breakfast was good except being shouted at for not taking an allergy document, despite my allergy not being included in it (had checked it before dinner). Would stay again as it’s cheap and handy, but will bring sandwiches.
• stevebD4744RJ (10/5): All good, way to go. - All good, no issues. Excellent stay. Hotel and restaurant recommended. All staff very helpful and giving friendly service.
• hevskipevski (6/5): Could be better. Some cheaper hotels are a better deal - 1. Firstly, I was soaked to the skin when I checked in, and there was nowhere, no way, or nothing to dry my clothes on, because you’ve got ridden of radiators, and just have stupid air source heating. So I had to put wet clothes on in the morning, despite having aired them out all night in my room. And had to have the heating on high. 2. There was no bath. I don’t like showers, I like baths. I thought all Premier Inn’s had baths? 3. The Freeview TV was terrible. How does Premier Inn think it’s Premier when you have only Freeview and not Sky or BT or something with lots of different channels. It took ages to change channels and I couldn’t get the menu to come up at all. It might be a big screen TV but it was so unresponsive and rubbish. If you charge people for better TV in a premium room that is disgusting, should be available for everyone. 4. And of course as usual the WIFI was poor unless you pay. 5. No Hot Chocolate sachets. Honestly the Argyll Guest House and Hotel over in Kelvingrove is better (and the Sandyford), in their Budget Basic Single room, alright that place might not have a bath either, or hot chocolate sachets. But it has a largish TV and easy to flip through the channels, and the wifi is 50mbps for free. And a free breakfast. And a comfy bed. And a radiator to dry things on. And at least they have ginger biscuits…. The only reason I went here was for convenience at night after a trip on the Waverley. It’s good for that. You can just check in, it’s nearby. But I didn’t have any food this time. Just a disappointment RE baths, the TV and not having anywhere to dry my clothes.
• ID0450 (6/5): Premier Don’t Want to Employ Staff. It shows. - Let’s leave aside the inadequate bedroom hanging and shelf space, what’s really disappointing is that Premier is trying to run this hotel with less than adequate staff levels. No-one was at reception to welcome guests when we arrived or most other times we passed. Instead there were impersonal machines which were good at throwing room cards on the floor but hopeless at picking them up. A email had offered a room upgrade for a price - ‘just ask at reception on arrival’- but how can you ask a machine? Similarly there was no-one at the restaurant entrance to greet and take money because staff were also expected to clear up. One could have had a free breakfast if dishonest. Oh, and the breakfast berries were a solid frozen mass impossible to break up and eat presumably because the kitchen was too undermanned to organise thawing. If Premier can’t be bothered to employ people to provide minimum service levels then it may find travellers can’t be bothered to stay. We used to be Premier regulars - not any more, thanks to a previous bad experience made worse by a customer service organisation whose function is clearly to drive customers away. The staffing situation at Pacific Quay suggests the company is intent on continuing its downwards trajectory.
• Maria (4/5): - I had mushrooms growing in my room. I discovered it in the morning of departure (just one night stay). When I told the lady in the reception all I got was, "Yeah, sorry about that, I'll talk to maitnenace". I also contacted customer service, they said they were sorry about my experience and then told me to take it up with Expedia. I will not stay at the Premier Inn Milngavie again
• jackiemS1853EL (10/5): Highly recommended - Very handy for the Exhibition Centre. Easy to get there by bus or car. Clean room, very friendly staff. Have stayed here quite a few times and booked to stay again shortly for a concert at the Hydro.
• jec2605 (10/5): Shopping weekend - Easy review. Great warm. Very clean. Staff very friendly and an excellent location for what we wanted. Fantastic breakfast. Will come again
• stevedU3221FJ (4/5): practical jokes and poor restaurant service - Practical jokes and poor service ruined our stay, we had booked here as we do a lot, as we were attending an event at the ovo hydro. We had no issues with check in as we used a terminal, we walked the long corridor to our room (constantly expecting to see twins on trikes at some point!), we decided to have a cup of tea once we got into the room, my partner picked up the kettle only to find that some joker thought it would be funny to cover the kettle handle in black sharpie! the handle is also black so it wasn't noticeable, they also covered the rear of the teaspoons in sharpie too! I took evidence with me back to reception and spoke to the lovely lady at reception who was very apologetic and replaced our teaspoons with clean ones, we were even offered another kettle or a different room, i politely declined as I just wanted to make them aware that it had happened. However dinner service was a different story. We had booked for 6pm, giving us (what we thought would be) plenty time to eat before heading to the hydro as the event didn't start until 8. Service to begin with was ok, we ordered our drinks and food, after maybe a 20 minute wait we received our main course which was very good, then came the long waits, we watched customer after customer receiving their mains and desserts and paying our bills while we were being completely ignored! our plates were clearly at the edge of the table ready to removed. After much waiting my partner got the attention of a server and asked for the dessert menu (as we had paid for their meal deal), our order for dessert was taken after another 10 minutes of waiting, by this time we were watching the clock as it was now approaching 7.30pm! we decided after almost another 10 minutes to ditch the desserts and leave! We were not the only ones who left dissapointed either. Normally the quality of service in this hotel is excellent, the front of house staff are always great but the restaurant staff were a complete letdown, there was a queue for the buffet in the morning as there was hardly any hot food available. We are returning in a couple of weeks but won't be having dinner in the restaurant. Very dissapointed in the poor service from the restaurant staff..
• Tubbytummy (10/5): Nice hotel - Stayed here one night , lifts were out of order but Gemma puts us on the ground floor. We found her to be very cheerful and chatty as well as informative, credit to Premier. Sang the praises of food unfortunately we did not par take as had eaten. Oh well. Rooms as what the expectations are, clean well maintained with soaps, teas and coffees with kettle and TV, also batteries in remote control.
• B1137VRpeterf (6/5): Acceptable......(just) - Acceptable accommodation for events at the SEC & OVO Hydro. Chairs in restaurant stained & dirty, tables tacky with old varnish. Vending machines horrendously expensive. Public transport into city is not close at hand. Staff do their best with what they've got but this "budget" hotel needs a refresh. Premier Inn used to be quite affordable, but they're now quite expensive these days for what you get.
• jimeV632ZV (2/5): SHOCK HORROR! Premier Inn Pacific Quay - Poor Management spoils guests hotel stay! - I have stayed many times at this hotel over the years and enjoyed it. Wow, has it gone downhill! The cause of the deterioration? POOR MANAGEMENT The staff are still very nice, if you can find one, but they are clearly overworked. There just doesn't seem to be enough of them. Prior to my visit to the hotel, I tried to call the hotel, it took several attempts over a period of days to get through. The food in the restaurant is mediocre and akin to a microwave meal from a cheap supermarket. Sadly the cost isn't cheap supermarket. I had some contact with the management/shift supervisor over a simple request I had made. I found them to be most unhelpful, verging on passive aggressive (you know who you are). It's a shame that a perfectly decent hotel has been spoiled by POOR MANAGEMENT. Thankfully there are plenty more hotel options around the SECC to choose from.
• 287lynt (10/5): Great place - Lovely place .clean and comfortable with a great bed. Asked for and got ground floor room as both mobility problems.very kindly treated with care taken to check room was good enough for our meeds
• paulgV4910JH (10/5): Good local staff, all good here - Staying prior to WHW. Swift, friendly check-in from reception guy/ room was fine / excellent cooked breakfast with good service, nice lady.. well done
• C3937YHtonyt (2/5): Awful welcome, Filthy room - Arrived. No one on reception. Waited 15 minutes for someone to arrive, when he did his shirt was hanging out of his trousers and he looked disheveled. This was followed by you can't have breakfast until 10.30. I told him my business meeting was at 11am he didn't care. The room was dirty. Pubic hair in the shower and on the toilet rim. Disgusting. Not even a glass in the bathroom to rinse your mouth out after you brush your teeth. Quite simply after 40 years of staying in hotels this one goes down as one of the worst. I'm cancelling my booking in the morning and going to relocate in central Glasgow. Don't stay here folks it's the pits.
• cannucker (4/5): Black mould - This hotel could use some deep cleaning. There was a severe black mould problem in the bathroom, the carpet was filthy, and the mattress had a very odd odor.
• sherrysO8920MR (6/5): Hotel ok, avoid the restaurant! - Hotel was lovely, as expected. The restaurant is horrible,eat any where but here! Food was below average quality and quantity. Dried burnt and not as the menu described. The ladies washroom was a mess. 2 toilets out of order,one unflushable and full of waste,1 covered with fecal matter and 1 usable but no toilet paper.
• A8519UPjamier (4/5): Pre wedding day over night - Had booked this hotel for the night before my wedding so me & my best man could get ready in here & travel along the road to Boclair house. Upon checking in we were told my best man’s room had a leak which is unavoidable but he was placed in a disabled access room on the ground floor & my room was 1 up. His room smelled of damp & is in dire need of a lick of paint. The WiFi is horrific. The restaurant adjacent to the hotel is also in dire need of a revamp. If it weren’t for the lovely woman on shift that night we would have walked out & went elsewhere (04/09/25). At £107.99 a night I expected better than what we experienced.
• SABeaches (10/5): Great location to start the West Highland Way - Great location to start the West Highland Way. Staff and accommodation were the perfect combination for a great start to our walk.
• Brian (8/5): - This was a great stay for the night before hiking the west highland way. Although the outside and adjoining facilities look rundown, the room itself was very pleasant, and the check-in staff were friendly, warm, and inviting. Best bedding of the entire trip!
• F6863ZRjohnk (10/5): Great stay and great staff - Stay was for one night, staff were friendly and with the A/C cooled room meant out stay during the heat was fantastic. This was not the end however as when unpacking our camping gear a few days later we realised we had left our new electric pump in the room. One phone call later and Sam confirmed it had been found and we just needed to arrange a courier to collect it as we live over 120 miles away. Sam was very helpful and even punt the pump in a box so it could be sent. Thanks again for all your help and we will no doubt be staying at your hotel in the future.
• paulhobbs (6/5): Great hotel go elsewhere for breakfast - No complaints about the hotel itself the room was typical Premier Inn .clean ,tidy , well equipped but the restaurant was a different story both days we had to prove we had prepaid for breakfast as they hadn’t got it on their records, Both days at least 50% of the hot food offerings were missing mainly because the one person cooking couldn’t keep up with demand the pastries were all empty No juices of any kind ! Not enough staff to do the job! The place was a mess! Didn’t risk the evening dining!
• RichardW986 (6/5): Unusually disappointing. - As regular Premier Inn visitors we have visited this one multiple times, and this time was unfortunately disappointing! I was alone this time, usually as a couple. When I entered the room there was a noticeable strange smell. As I was booking in, another family was complaining about something or other in their room and were told the hotel was fully booked, so I thought I could live with it, HOWEVER... When I moved the bin from the back to the front of the desk, I saw that somebody's food had been left in it, and it was crawling with fruit flies, many of which escaped into the room. I took the bin down to reception, and explained (!) that I hadn't ordered the contents! To be fair, after consulting the Duty Manager, I was: - a) Given a change of room (in a supposedly fully-booked hotel) b) Credited with my continental breakffast, and c) Given a free Full English breakfast all by way of compensation. However I'm not sure if the experience soured my visit but for the first time ever, I had a terrible night's sleep in a Premier Inn, and it wasn't because my wife wasn't there; she had been away herself for two nights and I could sleep for England! As for the restaurant, in which I had my free Full English, the fried eggs were overcooked under the heat lamps, dried up, and rubbery, the bacon was similarly dried up, my sausage and mushrooms were perfect. The coffee machine had packed up so I had to have instant, and I had the last of the orange juice; all the others were empty. I was glad I didn't have the continental breakfast; the offerings looked equally disappointing. The lady greeter was cheerful and charming to a fault. Given previous experience, we would certainly go back if we needed to be in town, (where I was dragged up), if only for the free parking, but otherwise there are others available on the outskirts of the city. We would, however, be breakfasting in the adjacent Costa or, as we have once before, in the Weatherspoons up at The Quays, 'The Lord High Constable of England', (yes honest!). SORT OUT THE RESTAURANT!
• Daydream61612687548 (6/5): Restaurant Staff need a lesson in Customer Service - Firstly, must mention the actual Premier Inn is clean and decent. The windows however not opening are a problem because the air con is super loud. Really miss fresh air! Our major issues were with the associated restaurant/bar across the car park. When we arrived I noticed the table hadn't been wiped, so I asked the staff for a spray and cloth because the table was dirty and the woman behind the bar handed me the spray and cloth to do it myself. I mean I didn't mind but you'd think that they'd offer to that do seeing as a) they get paid to do it not me b) it was not busy in any way (5 people in the bar/restaurant and c) they were just stood there twiddling their thumbs. The staff were completely unaware of the meal deals, the happy hour deals, and took our order incorrectly. We ordered 10 Veg Tomato Pasta but instead we received Spaghetti Bolognese. My daughter didn't mind so much so she ate it but I thought it was just another thing to add to the list of failures. One woman working on shift didn't know how to smile and the other apparently had only started working there that night so had to keep asking Smiler for help. Morning service for breakfast was no better. Coffee machine broken, no bread products, I had to ask twice for bread so we could have toast. A woman came out with a plate of 4 muffins and then proceeded to hand them over to a family who were leaving and taking them on the run. I had to quickly grab some for my kids before she gave what little there was away. To sum up, the staff have no customer service skills whatsoever.
• 190rogerc (4/5): Premier Inn sadly you have gone downhill - Two of us stayed three nights in a Premier Plus room with breakfast and one dinner. Location of the hotel is very good. Only one member of staff on duty. No automatic room cleaning, you have to tell reception if you want your room cleaned. The room was ok except that the bath/shower with a glass screen was difficult to get in and out of and may lead to falls. As others have mentioned the smart tv hdmi connection did not work. It was worth paying a little more for an upgraded room. The ex beefeater restaurant was another matter. At breakfast the quality of the offering was poor and items were not refilled. The coffee was awful. Tables were very sticky. We ate twice and gave up on the third booking. Dinner was dead, dead slow. Tables sticky. White wine was not served chilled. There was no sign of a manager on duty and the staff although polite and friendly lacked direction. Overall we would return to the hotel but eat elsewhere.
• paulbY1689LJ (4/5): Needs new manager - Where do I start, let’s start with the positives , room ( premier plus ) was clean and tidy, Now the negatives, no cleaner in 4days, apparently you have to request its cleaned , no one fills the coffee up you have to ask for them more coffee which we were told had run out, no one on reception, Then we have the breakfast / restaurant , what a joke, they barely have enough food for your breakfast, coffee machine broken, run out of bread, orange juice , it just goes on, staff were not bothered and have no people skills , overall would certainly not recommend at all
• 246sarajanem (2/5): Poor cleanliness - Room was filthy and so was bathroom. No staff on desk we had to wait around for 20 mins. Food wasn’t up to standard for premier inns I’ve stayed at before. The walls in the bedroom was filthy there was plaster falling from ceiling. Absolutely shocking experience. We will not stay there sgaim
• timcK7872PL (4/5): Disappointing stay - As a Premier Inn regular, I found this experience extremely disappointing. The bed, as ever, was extremely comfortable. However, we had booked a plus room with meal deal. We were not given an Internet code - I had to go back down to get it. When I tried to use it on a second device, it wouldn't let me, so I had to go back down again! We hadn't been given any information about the restaurant, so had to ask. It was only then that I was told we needed to book! The receptionist didn't even seem to have any idea that we had paid for the meal deal. The restaurant was across the car park in an unmarked building that wasn't obvious, although there was a scrappy A board just inside the lobby (not obvious as you entered the hotel). Dinner service was very slow. There only appeared to be one lady serving. I ordered a curry, but she then came back and advised me they didn't have any! She hadn't brought a menu for me to reconsider my choice, but remembering there was a different curry on the menu, I ordered that instead. A few minutes later, she was back again - this time to advise they didn't have any rice! So, I had chips instead. When it came to watching TV, we wanted to stream a programme, so plugged my computer into the HDMI socket - only to find it didn't work. Eventually worked out how to cast from my tablet, but the picture kept breaking up, so just hand held the tablet and watched direct instead. Later twigged that maybe the tablet needed to be closer to the TV, which solved the problem. Breakfast was another disappointment. The advertised mushrooms and hash browns were not available. My wife had the last marmalade. There didn't seem to be much of anything. Forks were missing from our table, as was pepper and sauces, which we had to take from other tables. Our table was also very sticky, suggesting it hadn't been cleaned properly.
• judem260 (4/5): Overdue a refurbishment! - Unfortunately this hotel seems to be in need of a total refurbishment. The staff are lovely, however the hotel is starting to look shabby. The bathroom smelled damp and the room thermostat didn’t seem to work. The room was boiling all night at 27 degrees which made my daughter so ill she was unable to attend the family party we had come 250 miles for. It was only 14-15 degrees outside. This begs the question of was the heating on? The restaurant was shabby and half closed. Again, staff were lovely but they ran out of several items for the cooked breakfast to the extent that on our final day they were only offering continental- when we had paid for cooked. All in all, I have stayed here many times but won’t be back until it has improved. For £100 per night plus breakfast I will find a better deal.
• 233eliseb (2/5): Terrible - Terrible, staff not helpful, cleanliness awful, found the last guests dregs in room, so we checked out early. Bed hard pillows dirty and hard, bathroom dirty, hair etc
• johnhT6454PP (6/5): Lovely staff, ok breakfast, place in need of an upgrade. - Comfortable room 200, handily by the lift, comfortable bed, okay breakfast. However the premises could do with being spruced up, notably the building exterior and the restaurant. We were let down by our room having been forgotten by housekeeping on day of arrival, though the duty staff rallied round quickly. We are fans of Premier Inn but this was a bit disappointing.
• E8734VEmikep (2/5): Premier Inn Chain on the decline. - Dreadful. Have used Premier Inns for over 30 years, but the quality has plummeted over the past year or so. Tired rooms, bedding with holes in, poor service due to extreme understaffing. Restaurant appalling - waited for almost two hours after ordered fish and chips to be told there wasn't any. Then ordered Gammon - 15 minutes later to be told there wasn't any of that either. Single serving lady was rushed off her feet and was clearly exhausted - not her fault. Breakfast not much better. Sorry Premier Inn, you have lost another loyal customer - not the only one when I read other reviews. This could be the beginning of the end for your chain unless you do something major, and quickly too!
• 288raggy (6/5): Very very disappointing - The room was ok. I’m glad I tool my own pillows as the ones provided were very thin and not very comfortable. The food in the restaurant opposite wasn’t very good. We payed for the meal deal when we booked it. Once we ordered our food we waited over half an hour for it to arrive and my steak was awful. I ordered it to be cooked medium and it was tough and chewy. I mentioned this to the waitress who said I’m sorry and walked away and still charged us the extra charge as stated on the menu.. the service is very slow even though there was hardly any customers. I don’t think I will stay at a premier inn again.
• Anne (6/5): - The sample photos must be a few years old, because the building façade and our room were already getting on in years. In our bathroom there were many black mold stains or something like mold on the joints. Something like that really shouldn't be there. But the food and staff were very friendly and nice. I think it's just a practical hotel to start the West Highland Way from, as we did after a very short stay. But not a feel-good vacation spot. Translated with DeepL.com (free version)
• jontU4225OL (8/5): Perfectly fine Premier Inn - Perfectly fine and good Premier Inn. Good easy parking and breakfast hall is near and nice. Beds and rooms nice and clean.
• jilln492 (10/5): Wish I could have stayed longer. - The communication before my visit was very helpful and, never having been to Gloucester before it was easy to find and there was plenty of parking. The room was great, spacious, smart and very clean and the bed was really comfortable with good quality bed linen. I have a friend who always uses Premier Inns and now I see why.
• henkm23 (6/5): Ideal hotel night before WHW - Ideal hotel for the start of the West Highland Walk. Comfortable rooms, friendly service. Buffet continental breakfast okay. There are a few restaurants close by. Otherwise Milngavie does not have much to offer. There's also luggage pick up.
• timcD5678OM (6/5): What you expect from a Premier Inn, but only Continental breakfast on some days. - This is my 2nd visit to this hotel. The location is great if hiking the West Highland Way as it is only about 1/2 a mile from the start. It is a typical Premier Inn. The rooms are a bit dated, but the price is good. We reserved a full breakfast for our visit, but on the morning we were there, only continental was available. It was a good continental breakfast, but I really wanted something more before starting our hike.
• SCC1993 (4/5): Disappointing but cheap - We booked as we were attending a wedding nearby. The hotel has reasonable prices. There was ample parking and it was quiet. We booked for early check in but this wasn't something reception appeared aware of or had prepared for albeit we got our room without issue when this was clarified. The rooms are dated. The bed was very comfy but there's repairs needed in rooms, some things looking a bit worn. It was clean though. The temperature in the room was unbearable. It was so hot overnight and there's no means of cooking this down particularly when the windows only open a little bit. We booked in for breakfast the next day. It seems this was not staffed properly and was disorganised chaos. Lots of dirty tables with plates on them. The cooked breakfast came out quick. Continental breakfast was fine too, but bread was stale. It wasn't awful, just very basic. I wouldn't rush back here again and would likely only book if there was nowhere else.
• redscarfox (8/5): Typical Premier Inn - Typical Premier Inn. Excellent staff from receptionist to breakfast staff. Good value breakfast and one of the best beds around (we like them so much we bought one). Our room was ok , but they are now looking a bit dated. The big problem was the shower. It almost knocked me over and then was almost impossible to turn off.
• timjstark (8/5): The solid choice for beginning your WHW. - This very functional hotel is not the Ritz, but it is the best spot for launching your West Highland Way. I have stayed here for the start of both of my WHW hikes. The location allows you (walking) proximity to the actual start as well as to a few local restaurants (Garvie & Sons) for your dinner the night before. It is a clean hotel with a bit of a need for updating, but guests have access to a solid breakfast and while the hotel is understaffed, those that do work here are helpful and professional. A good choice.
• Expedition801475 (4/5): Eat elsewhere - Convenient for the West Highland Way Initial reception was fine, but was not staffed all of the time Room was fine The adjoining restaurant is one to avoid. The exterior and interior look tired, we arrived in the early evening and were told the chef was running behind, as far as I could see it wasn't all that busy, little food seemed to be sent to tables over the next hour. It took 30 minutes to place an order and another 30 minutes to get any food. The burger bun was burnt. Next morning there was no chef so it was continental breakfast only.

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