Premier Inn Newcastle City Centre - Quayside

Location: The Quayside,Newcastle upon Tyne,Tyne & Wear, Newcastle upon Tyne, GB

Star Rating: 7.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• 418timc (10/5): Quality - again - Premier Inn is always a quality experience. This one is perfectly placed to visit family. After a 6/7 hour drive a room with an assured night’s sleep is very welcome. The shower was outstanding - spacious, easy controls and up to heat immediately.
• angelakirkbride02018 (10/5): Great value/location/staff - Value for money & exceptional staff. Great location. In process of renovation but no disturbance caused during our stay.
• debrafarrar (10/5): One of the best premier inns - Lovely, super friendly staff, both in reception and the breakfast room. excellent value for money, everything you could possibly want or need. Room was spotless, breakfast absolutely fantastic, cooked to perfection by a lovely friendly lady. Reception staff were so helpful, letting us know nice places to visit. Will definitely be staying again and would recommend to all.
• waynehP7395GD (4/5): Newcastle. Quayside - I stayed here last weekend. Hotel is dated could do with a good refurb, I don't know the last time the windows were cleaned they were very dirty indeed. I stayed on the 1st floor above the Slug and lettuce which was quite noisy on the Saturday night. Breakfast was amazing
• AKC949 (2/5): Do not accept room 405 - The hotel itself is a good location, although inside is a bit old and creaky. I was allocated room 405 with my partner. On arrival we heard an extremely loud noise coming from a door opposite our room which was marked private. It sounded like a laundry room, so we assumed the noise would stop during the rest of our stay. We quickly got changed after check in, and left the hotel at 15.30. We spend the night in Newcastle at City Hall, and had food and drinks. We returned to the hotel around midnight to hear the noise was still ongoing from the room. The only person in reception was security. My partner and I attempted to drown out the noise and attempted to sleep. Unfortunately, as the night went on, the noise was so obvious and unbearable. It completely affected our sleep. As it got later and later it became pointless even attempting to request a room change, which didn't seem possible anyway due to only security being in the reception area. This experience ruined my partners birthday, and room 405 should be put out of use if the private room continues to be used.
• O6871GDjulieb (10/5): Steeped in culture and character with really nice old building features combined with keen and attentive staff. - Premier inn at Newcastle Quayside. Lovely refurbished room. Clean and comfortable with a lovely view of the river and the glass house ( formerly the sage ) . There were new cocktails to try and eager and attentive staff. Nothing was too much trouble at breakfast and food was cooked to order perfectly. I came back to the hotel bar for drinks after my concert and the building may be old but it’s so full of character with lots of the old features of the building still in place . More atmosphere than some of the newer build premier inns I have stayed in down south. Over all I loved my 1 night stay and can’t wait to do it again.
• Patrick (8/5): - La chambre était bien, et le personnel était à l’écoute et très gentil
• 654leanned (10/5): Fantastic - Fantastic stay, lovely rooms. A big shout out to Amanda for making my stay so enjoyable. Thank you, will definitely be back again
• gillottfamily (10/5): Premier Inn Newcastle - I looked at the reviews but knew it was being updated. We were given a newly updated room with river view then our shower broke. So responsive and quickly moved us to another updated room with a river view which had an even better view. We did the breakfast and updated to evening meal deal.Food was good and good selection. The venue of the Hotel was amazing just by the Tyne fantastic walk out along the bridges. The staff were amazing, it was an extremely busy hotel all three nights with business groups, workers and travellers. They just worked so hard to presentation professional service even when you could see their capacity was stretched at times. Would recommend this Priemer Inn highly.
• 511janetteb (10/5): Great location, good rooms, great staff and value for money - Great location, over looking the river, staff are very friendly, accomading and welcoming, the room have just have a make over, it was very clean and spacious, and it was great value for money, there was a happy hour on in the bar, with 2 cocktails for £12, very good value for money, we had a great night, the breakfast was also good and a great price making it a great stay
• S4177GDpaulw (2/5): Great Location very dated Bedrooms - We stayed with Friends last weekend 15th November. First time in Newcastle had a great time and hotel is situated in a great location for getting about etc and there is some really nice bars and restaurants at the Quay side. However the Bedroom 124 was the worst Premier Inn bedroom I have ever stopped in and I have stopped in a lot. It was like something from the 90's!! Very old tired decor and furniture, bathroom mouldy and old shower curtain on a runner that don't run and a shower that just spits water. I have paid a lot less than £150 and had a much better room.
• 444geoffl (4/5): Been to many Premier Inns but this'takes the biscuit'! - My son booked the room for him and I : him for one night and me for two nights. I tripped up the steps going in (insufficient lighting) and injured my knee. The reception looked as though it could do with a refurb. The room was twin-bedded and very small, which meant having to go sideways along the wall to get into one bed. The television did not work. Going down to reception to report this, the manager arrived after 30 minutes but couldn't repair it and explained he'd have to report it to the mechanic the next day. There was a mix-up around room service as we staying different nights - all towels were unusable. The same manager from the previous night reluctantly gave me towels. I asked if the television had been repaired. He said he didn't know. I asked how he didn't know. Had the mechanic been informed. The reply I got was "You will not believe the day I've had since I've come on. I've been very busy!" I told him that wasn't what I asked him. He turned around and left me there. Rude! We went to attend a family funeral, bad enough, but the experience at this 'tatty' hotel and rude staff, didn't make for a pleasant experience.
• maxbL5218QG (2/5): Terrible! - We booked the hotel a good while before hand. A week before our arrival we received an email saying there was building work, so may be some noise. When we arrived there was a sign at reception to say the water will be off from 12noon!! The receptionist said this would only be for 15 minutes at 12noon. In the morning at about 11:15am the water was off. No shower, no toilet flush. Disgusting and unacceptable.
• 675athenaa (6/5): Good hotel for a business trip - Pretty nice hotel, cleanliness could have been better but great breakfast and friendly staff. Water turned off for the afternoon which I was not pre-warned about.
• 5donnao (8/5): Enjoyable stay - After reading awful reviews I was worried but...our room was lovely recently refurbished & clean...had breakfast & evening meal both spot on. The staff were really friendly. Excellent location.
• declanmB1032XZ (10/5): Stay - Brilliant room really clean staff were all very nice and helpful. Would recommend and stay again. Friendly and kind throughout our stay.
• TrevorHall (10/5): Excellent Stay - I stayed two nights, waiting for a hospital procedure. I had an excellent night’s sleep in 129 as it looks onto the quiet car park at the back. Everything was as you’d expect, cleanliness, all facilities, hot shower. For my evening meal I took the 17 minute walk across the roundabout to Sambuca Braise Station, which serves beautiful pizza, pasta, steak. So don’t let the pub being closed out you off staying here because the good at SBS is superb.
• Jose Ignacio (4/5): - La habitación no la hacen.el mango de la ducha es muy corto.es habitaciones para ancianos.por el precio es muy caro.la cisternas no cogen bien agua
• Navigate18069931479 (4/5): Not recommended - This hotel was not at all premier inns usual standards it was dirty and dated. Our room was clean but had a heater in that started banging at 5am and woke me up with a start it then kept banging for the rest of the night making it very difficult to sleep. The bar seats were falling apart and thread bear and the bar toilets were disgusting. This morning I went to open the fire door that led to the lift and it wouldn’t open. I therefore pushed it harder and the closing mechanism snapped off hitting my husband on the shoulder. It was no more than a 2 star hotel. I understand it’s an old building and needs work but that is no excuse for being so dirty and so run down the prices however do not reflect the standard of the hotel. I would have complained at checkout but there were no staff on reception!!! Next time I’ll book the travelodge up the road it looked far superior!!!
• Curious03700910190 (2/5): Disgusted - We booked this hotel and on arrival were allocated a very small room which had no resemblance to the pictures shown on the website for this hotel. The bathroom was very dated and worn, the carpet was worn, we couldn't see out the window as it was so dirty, there were no glasses in the room, and in general the room was not fit for purpose. The wardrobe only had 3 hangers and the remote control for the TV was faulty. The main staircase to the rooms was very dirty and the corridors were not much better. The hotel gave the impression of a very run down, low budget building. We asked if any other rooms were available but were told the hotel was fully booked. We checked out one hour later and moved to another hotel. After complaining to guest relations team, we were basically told we were made aware of the refurbishment in advance and given a token £35 refund. Premier Inns were always our go to hotel but I am so disgusted with their service that I will never book a Premier Inn again.
• I8772UEwaynet (10/5): Lovely meal, great value. - Excellent great value meal. Super service from Tom. Will definetly come back. Some great meals for just a fiver! Like going back in time!
• Kevmitch1 (2/5): Not usual Premier inn standard - The hotel itself is the filthiest premier inn we have ever stayed in. Can always bank on the Premier inn having good rooms, focus on cleanliness and comfortable beds, this was not the case in this hotel. The building itself has a sign saying it’s under some sort of upgrade but our room was way below expectations. We had hair in the bath, lipstick marks on the wall and just a generally unclean looking room. All the walls were dirty in the bedroom and bathroom and the corridors are the same. We were only the hotel for one evening on our way further south but I will not use this hotel again.
• U5353CBkevins (10/5): Premier Inn Fred Archer Way best Premier Inn ever - The staff at Premier inn and Table Top Restaurant were absolutely amazing The premier plus rooms were excellent and well worth the extra money, the food was one of the best meals we have ever had in Premier I|nn. Would recommend to anyone to go there and stay
• 917clarer (10/5): Premier Inn stay was very good as always - Room was clean, spacious and a very quiet spot. Good for getting into Newcastle city centre. Staff were very friendly and reception is staffed 24/7 which is reassuring when travelling alone.
• 527kerries (2/5): Massive investment needed. Poor. - Grim. The staff are the only redeeming feature unfortunately. Location - Quayside, across from the river Tyne and at the side of the Tyne bridge. Roadside, lots of outside noise. Rooms - Tired, dated, scruffy. I honestly felt unclean in mine. Second floor, 236. The carpet was ick. Bedding looked clean. The room had that unwashed stale smell about it, I didn't walk barefoot on the carpet, I darent. The windows are filthy, skirting boards unkempt and window frames are old, chipped and in dire need of updating. No double glazing so the room loses heat fast, and outside noise is constant. A wall heater is supplied as the central heating monitor is broken. The bathroom was clean enough and clean towels, but its like putting an elastoplast over a bullet wound. A rubbish night's sleep due to the noise outside from traffic, drunks and constant police sirens. Hallways - again, tired, dated, worn carpets, stale smell. Restaurant - usual premier inn set up, plentiful but unremarkable. Staff - the only redeeming feature. Friendly, welcoming but fighting a losing battle at this site. In general, this premier inn needs a massive overhaul. Its clearly seen better days, needs massive updating measures, a thorough deep clean and renovation. For a central position the prices are disgusting and do not reflect the standard that most premier inns deliver. Shame on you as a corporation Premier Inn. Invest, invest, and invest urgently. £170 for 2 nights midweek is daylight robbery. You should be strictly audited here. That may prompt you to bring the building, the interiors, and standards up to date and in line with value for hard earned money!
• grahambB2225TV (8/5): Undergoing much needed upgrade. - Well located. Chargeable parking available. The hotels is currently undergoing an upgrade and it needs it. The room we stayed in was well below what I have come to expect from Premier Inn.
• 492libbyg (2/5): Stay away - Premier inn are always my first choice. But this venue will definitely be my last choice. Awful experience. Was firstly double charged. 5 days later nobody apparently knows what's happening with my refund. Weekend had to be cut short because our spending money was taken out our account. So explaining that to 2 autistic children wasnt fun. Room was dated. Bathroom had mould all over the bath. Floor the same obviously had been flooded on more than one occasion , lino bubbled and bits falling off the bath panels. Accessibility isnt the best either. My son in a wheelchair had to access the lift alone. Staff didn't seem bothered. The kindest person I spoke to was a Scottish workman. Dont rush here. And pay by cash if you do.
• Fearless25845550890 (2/5): DO NOT STAY HERE! - I was mortified. I recently stayed in a premier inn in edinburgh which was great. This location however was disgusting. How can the standards be allowed to differ so much?? The cleaners all need their eyes testing. What a vile room! See the pictures! We got a 50% refund which is still a joke. Even at breakfast, the cushions on the chairs were falling apart. CEO of premier inn, I beg you to invest in a revamp of this site. It is horrendous! An embarrassment to your brand.
• 95shellw (2/5): SHOULD NOT BE OPEN - Checked in Friday 3rd, room dirty, shower has no hot water, slightly warmer out of sink, asked to be moved and was even worse, how they can justify allowing people to stay here is a joke, legal action being taken for the £81 they had the cheek to charge me, unfortunately due to late time and restricted time I didn't have time to find somewhere else
• francescasH8183OR (6/5): poor breakfast as nothing available - Do not have the breakfast as it was nothing more than a bun fight. Half the food was not available and I was virtually sitting on the lady next to me. No booking system so everyone arrived at the same time. It was awful and stressful. Definitely not worth the money
• 739trudieg (8/5): Quayside stay , a steep walking into centre. - It was a convenient place for a night in the city at an event.We know the city well, so it wasn't too difficult to navigate from hotel to where we wanted to be. quite away from some of the more popular bars and restaurants and there's a very steep path into the main entertainment and shopping areas so probably not good if you have mobility issues. However, if you're wanting to be on the quayside for events, or don't mind a bit of steep walking it's ideal. The Quayside market on Sundays is on the doorstep The hotel itself is undergoing upgrades which didn't affect our stay but are probably timely. The room is exactly what you'd expect. Not luxurious but functional with a very comfy bed. We did have breakfast ,which is really very good value for money and very tasty.
• Jan5660 (10/5): Premier Inn - Friendly welcome and room as you expect from a Premier Inn. The breakfast was very good and the staff once again very friendly. Would happily stay here again.
• E5141BOanthonyd (10/5): Thanks You Premier Inn - For the last couple of year have been. staying at Premier Inn Newmarket. This is place is home away from home the Rooms are excellent and the staff even better. This is a shout out to Sandra the receptionist who is such a lovely person with a great sense of humor. Cheers to everyone involved!!!
• Martí (10/5): Estancia de 1 noche - Hemos estado una noche en una habitación con una cama doble y un sofa cama individual, perfecto para 2-3 personas. La estancia ha sido buena, la habitación tiene vistas al río y al puente. Opción muy recomendable para cortas estancias en la ciudad. La atención en recepción ha sido estupenda en todas las horas y dudas que hemos tenido. Hemos desayunado un buffet tipo inglés per 11€ approx.
• Cnocreamha7 (10/5): Ideal spot with great staff - We booked 2 nights at this hotel for the Great North Run. The location is perfect, a 10 minute walk to the metro station so no need to take your car into Newcastle. The staff had went above and beyond for the guests who were running, lovely motivational posters all over the place and a great wee snack area that you could just help yourself. Sharon and her team were outstanding throughout our stay, always a warm greeting and nothing was too much trouble. The hotel itself was very clean and its you could see the staff took pride it their work. This is a perfect base for visiting Newcastle. Thank you to all at Premier Inn Holystone for making our weekend memorable.
• Anthony (2/5): - Street noise unacceptable. Windows do nothing to stop it. Room old and tired. Bathroom floor spongy and felt like you were going to fall though. Breakfast was good but not good enough for me to stay there again
• Jet64417347148 (10/5): Good and convenient hotel - Have stayed here several times. Upgraded to a Premier Plus room - these are on the top floor so you avoid noisy neighbours above you (which has been a minor issue in this hotel in the past). You also get some mini upgrades over a “standard” room - a Nespresso coffee maker, fridge with water, chocolates etc. the interesting thing is some upgrades I would expect in standard rooms - premier rooms have USB charging points, but standard rooms do not. Also - premier rooms have a really good shower, but no bath! Breakfast on the ground floor is very good and well organised. In a town that has several ‘posh end’ hotels - this is convenient and reasonably priced (on a non- race day). Only minor issue - I stayed for 2 nights and had thought my room would be ‘made up’ after the first night…….but you do have to expressly ask for this at reception - the door hanger does not actually make housekeeping do this.
• davidnJ1239SX (4/5): Not great. - We knew the restaurant was being refurbished so accepted breakfast would be a limited selection and complementary but it was really poor, not helped by the off-hand staff attitude. By 7.15, a key part of the limited supply had gone when barely any premier inn breakfasts normally even open before 7.30 on a Sunday! Staff just didn't put any effort in to do the best for their guests. This is a site well out of town so certainly no local corner shops and cafes. Bathroom damp and smelly as well. The hotel is showing its age.
• Alleyb69 (10/5): Great stay - Had a relaxing, quiet stay and the staff were friendly and very helpful. The room was clean and the beds were very comfortable? It was a very hot day and the staff made sure we had plenty of cold water
• jennyd2901 (4/5): Wouldn't stay fair again. - Very disappointed with my stay. The check-in experience was extremely poor. The receptionist clearly needs more customer service training. Being rude and abrupt is unacceptable. Plug in the sink wouldn't open. The rooms have generally been neglected. I stay in many hotels including different Premier Inn, the worst I have stayed in.
• PhilipM45 (8/5): Good stay - Very friendly staff, good rooms which are very clean. Breakfast is cooked to order and table service which was very good. Only downside is lack of phone/WiFi in the area.
• brianeF3283QR (6/5): If nt for Family funeral this place would never have been chosen - Food area closed food provided outside agency and they where changing hands. A4 list provided to show what they did not have. Maybe add chef to that list as everything served below luke warm.
• Smjae2015 (8/5): Friendly staff! - Friendly staff. Happy to help resolve an issue on arrival with the bedroom door & door lock not locking/ working as it should. The issue was swiftly sorted and a new room provided. Slight issue with mould around the window in the room & bathroom. Perhaps some routine maintenance to replace the mastics. Car parking across the road. Was lucky enough to get one of the free bays allocated to the hotel. Otherwise lovely stay. Would definitely stop again if in the area.
• Safari29585928361 (6/5): No air conditioning, rooms really hot - The staff were really friendly and helpful and the room was nice. The big let down for us was there being no air conditioning in the room, the temperature was so hot we had 2 fans on all the time we were in the room. As we were ground floor the window only opened slightly and didn't make any difference. During the day we kept the blackout curtains closed to keep out the sun and heat but again this made no difference. The corridors were nice and cool but when you walked into our room it was like stepping off a plane abroad, the heat hit you. The breakfast is great and really good value. I would strongly advise against the evening meal, the food is poor and very overpriced even when paying as a meal deal, definitely eat elsewhere.
• SJH1952 (6/5): Good in places but not for dinner - This Premier Inn was up to expected standard in every way - well almost. Staff friendly and helpful. Parking very close but if the limited free parking is all taken it’s only £3.40 a day to park in the same car park. Breakfast was as expected and good value, BUT, dinner for our party of 8 was a real disappointment. Friday evening and a very quiet TableTable restaurant but none of us could select from the menu what we wanted. The waiter was apologetic but was fortunate that none of us made a scene - too patient. I wanted a chicken curry- none left. Naan bread - none. Rice - none. Cooking oil for other meals — run out! I reluctantly had a vegetable curry (mainly squash) which I left with a few bits of chicken thrown in. Without rice it had to be chips. Instead of a naan I was offered a flat bread but, you guessed it, not available. With a Waitrose across the road it was clearly not policy for the chef to pop out a buy the missing ingredients. Company policy was obviously that it’s better to disappoint the guests than buy locally in an emergency.
• 532Deanb (10/5): A good visit - An excellent Premier Inn, clean, comfortable rooms, good strong shower, clean and maintained public areas and helpful reception team. Special shout out to Tyler on reception for being extra helpful and friendly. Would recommend. Hopefully I will be back in the future.
• Florentina (10/5): - The room was specious and clean.
• jerrya955 (10/5): Fantastic service - What fantastic service we received from Jenny and her staff, 17 hairy, hungry bikers and she helped all get fed and watered with a smile on her and all the staffs faces. Thankyou so much for your patience. I would recommend the restaurant time and again 😁
• alexnF3164VR (10/5): All round good hotel worth the £ - The staff were very welcoming and friendly. They helped me as I had an issue with the date I booked it for lucky enough they helped me with that and managed to change the date.
• karencB8783ZW (10/5): Exceeded expectations - Spacious, clean and air conditioned rooms, lovely friendly staff. Right next a a supermarket and multi-storey which was very handy (free parking in multi story for hotel guests). Tbh it was a refreshing surprise as our expectations were low after a previous stay at another premier inn, this one was amazing!
• E2557IBandreww (2/5): Better than sleeping in a field - Make sure arrive in good time if you want to drink or eat. The staff here work on the basis you have to have finished your food/drink by closing time (9 for food 10 for drinks). Most places would take orders until closing toi=ime and then allow time to drink up. Staff more interest in arguing with each other than looking after guests other than at breakfast when the chap (sorry did not get his name) could not have been more helpful. He even filled my wife water bottle for her because we forgot to do it whilst having breakfast.
• PeterM3484 (8/5): Decent stay - The hotel is well positioned for all amenities. The room was clean, quiet and comfortable. Our only complaint the bed quilts were slightly small and kept waking up to readjust them. The staff were very pleasant, and the car park is close by. A good value for money hotel.
• Y3198BVchristinem (6/5): It was an ok stay - Firstly the bedroom wasn’t closed when we arrived. It turned out the lock was not functioning correctly. Couldn’t lock the door properly wasn’t shutting correctly we had to wedge the spare bed against it. Reported to reception no further rooms available till the following day. No butter in the restaurant for breakfast!! Supplier issue. So many day nitts outside the hotel looks like months worth of collection!!
• paulcI3005LR (10/5): Great everything, just as expected and no compaints - staff, food, parking & location suits us so well, always get the room we want when booking as got 2 kids under 2 they provide 2 cots and everything we need. great restaraunt and parking and quiet location. 8th time we think so far with many more planned visits to come.
• sharongT2139PN (10/5): The lovely staff made our visit so enjoyable. - The staff were fantastic! So helpful, friendly and fun. We happened to mention that we were visiting family as it was my husband and his twin Sister’s 70th birthday. When we got back to our room later that night there was a card and box of chocolates waiting for my husband! What a lovely, thoughtful thing to do! We had a lovely room that suited us nicely. The reception staff that we met were Pauline ( what a lovely lady) Elliot and an another young man whose name escapes me - sorry but they were all fantastic! Thank you so much!
• neilcA8116OL (10/5): Good all round experience - Was a good all round experience and excellent pub next door,everyone knew there job and everything went smoothly,room was comfy and great value for money.
• V1569WQtima (10/5): Fantastic Experience - This was my very first experience at a Premier Inn, I have to say I am so impressed with the whole experience. From being greated by the Amazing Louise on reception and getting a nice chilled cup of water and been very impressed with my room, bed and all facilities the cleaning standards were also extremely high. Well done team Newmarket. Looking forward to seeing you again soon. Tim
• aligD6272RD (10/5): Best Premier Inn in the UK - I stay in Premier Inns pretty much every week and nothing has ever compelled me to write a review. This time I just had to come to say what a great stay I had. The rooms are everything you expect from a Premier Inn, but the staff were above and beyond. So friendly and helpful. Can’t recommend it enough
• Sightseer55812458443 (10/5): Holystone - Great stay excellent friendly staff used the dinner breakfast was really good value.comfy quiet room good dining facilities
• CharC1697 (8/5): Good but not good for hot days! - Good standard premier inn experience, comfy and clean, lovely reception staff but unfortunately we stayed on one of the hottest days of the year and the room had no air conditioning and due to the window barely opening, it was roasting and we did not sleep well - it reached 30 degrees on the thermostat and only increased overnight, even with the mechanical fan on.
• TJBPRC (10/5): Excellent. - Staff were excellent at check in, the room was clean, well equipped and the air conditioning was very good on an extremely warm night.
• peekaboo123uk (10/5): No issues - Great hotel and staff breakfast as always great clean friendly no issues nice tables plenty to choose from poached eggs just right coffee good
• RickEirew (8/5): Great location, staff and value, badly let down by the restaurant. - Positives - Lovely staff, nice clean rooms, comfy bed, a lovely beer garden, lots of free parking and close to Whitley Bay without being nearly as expensive. Negatives - Food at the restaurant was really really poor, cooked in very old oil and neither well presented nor enjoyable. We mentioned this on leaving and they just said they'd mention it to the kitchen staff. Bedroom would have benefitted from aircon or a fan, heater on bedroom wall seemed dirty and rusty. .
• LYG150 (10/5): Perfect - Wonderful greeting from receptionist, very professional and first class service. Room was easy to find and a lift if you required one. The rooms were clean and had everything you needed. We didn't eat at the hotel on this occasion. Parking was convenient, but as the parking is first come first served, you will struggle especially on race days. On the whole, great hotel and perfectly situated for a stay in Newmarket.

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