Premier Inn London Kew Bridge

Location: 52 High Street,Brentford,London,Middlesex, Brentford, GB

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• Gabriel (10/5): - Chambre propre et assez grande
• Frank (10/5): - Goed restaurant voor zowel ontbijt als dinner. Op loop afstand van kew gardens. Heerlijk bed.
• Alia (8/5): - beaucoup de commerces à proximité, et les bus sont très bien desservi au alentours. Idéal en famille, on ne s’y sent pas compressé
• filipc952 (10/5): Thankyou lesley and megan - I recently dined at the premier inn Bradford South restaurant and had a wonderful experience. The food was delicious, and the service provided by Leslie and Megan was excellent. I thoroughly enjoyed my meal!
• A5453KQjamiem (10/5): Helped me so much on my visit - Lesley and megan are keeping this is place alive thanks so much x Had a few issues which were swiftly resolved and cannot thank them enough massive assset. Thanks
• thefrostmiester (10/5): Kew Gardens just over the river - Very friendly and helpful staff and manager. We stayed in a plus room, very good. Sorry for scaring the housekeeper when I went along the corridor for extra teabags. First time in this Premier Inn, we previously stayed at the one in Richmond, but the staff were very miserable and unhelpful to the point of being rude. Therefore, this was a much better stay. Good to be able to meet the new manager and have a chat with him to feedback personally. Good location for Kew Gardens.
• TopGunmechanic (10/5): Excellent Hotel with a Superb Breakfast & excellent service - Excellent location just off Motorway with easy access , hotel was very clean, Nice Greeting on arrival, Nice Room, bed unbelievably comfortable & morning breakfast was the best 10/10 in fact, Have to say a big thank you to Debbie & Donna in the breakfast bar in which they both provided outstanding service, Will definitely be coming back soon as I’m in the area. well done guys Full Marks.
• abigailaV440JI (8/5): Lovely cosy stay at hotel - Great value for money! Very friendly staff. Jesvil the manager was very kind and professional. Rooms warm and clean. Would definitely recommend. :)
• Dana-Anthony (8/5): - Great place to stay, close to anything you may need
• 388leeannc (10/5): Clean and value for money - Stayed her for 4 nights over a weekend, free breakfast included. We paid £200 for the 4 days. Hotel was clean, staff were friendly. Breakfast was lovely. Yes it’s tired, but if the price reflects it that, then it’s good value. Room was large too. We stayed on the ground floor and it was quiet.
• wood_10 (2/5): Poor Emmerson Green you need a complete refit - This was a massive disappointment. No lit signs. The entrance had a pile of cigarette bits bottles and cartons on the floor. Our allocated room smelt so musty and horrible that we asked to move. The 2 receptionist were super and very helpful and accommodating. The towels were small and hard.
• malcolmsB8149RF (10/5): Fuelled for the day ahead.. - Breakfast hosted just a short walk from hotel entrance, welcomed by Debbie, who was especially helpful and attentive to my requests, nice atmosphere, and plenty to choose from..
• bentB775OR (10/5): Thank you! - Clean rooms all warm and tidy, best thing was the staff they where wonderfully helpful, attentive and went above and beyond to make our stay perfect many thanks
• L5810ZCkatien (8/5): Happy - Although the 2 staff were rushed of their feet they are brilliant, helpful and friendly. For breakfast in the morning Lesley was lovely, again helpful and friendly
• steventT164WY (10/5): Excellent and friendly - Stayed over at the premier inn for 2 nights on a business trip. The hotel was very clean and staff friendly. Must mention lesley and maisie from the pub. Very busy at times, remained professional, calm and couldnt do enough for the customers. Enjoyed the experience and will definitely be staying again when in the area.
• NorthStar30785394310 (10/5): Superstar Sharon! - Sharon’s customer service was absolutely exemplary. A real credit to the business and a fantastic stay all round. Any issues were quickly resolved with a smile and amazing positivity!
• 341abdulmohsina (10/5): Come back again - Hotel rooms are clean and spacious , the staff are very friendly and helpful especially from Mr Jesvil, the food is delicious and fresh
• 952scarletf (8/5): Good Stay great breakfast - Stayed here on a couple of occasions and it's never disappointing. I this visit i would like to mention Debbie and Donna in the restaurant as the breakfast was spot on. The room was clean, tidy and more than sufficient for my Stay my only issue was the heating in the room I set it to my desired temp but as soon as it hit temp it turned off instead of maintaining temp so when I woke up it was chilly. All in all pleasant Stay and would return
• jennifercR2807ML (8/5): Good as a last minuite booking - Nice quiet place to sleep off a party weekend with clean room and kind customer care.also lovely food for a dinner or breakfeast experience.
• 396kaseyj (10/5): Great stay, couldn't fault it. - Friendly, helpful staff. Great nights sleep. Fab breakfast. Good location. Great value for money. Couldn't fault it.
• D5100KKoscaro (10/5): Premier Inn - HOT CHOCOLATE - Great hotel with very warm and welcoming staff. Special mention to Sharon who was fantastic. Also sorted a free hot chocolate. Not had this at any other premier inn ever.
• Caz2909 (6/5): Sad decline - I wrote this review a months ago but never submitted it. We’re back at the hotel now: the door is still not mended, and only one lift working All my comments are still relevant so here is. Been coming here for work-led/social purposes for many years and the decline is sad to see but again for balance - the staff are still unfailingly friendly, the breakfasts great, and location superb for Kew/the Archives/the Tube. “Stayed here many times over the years but in that time it has gone downhill physically despite some rooms being upgraded. For example, the small area outside the bar is decidedly shabby; the carpets on the ground floor are stained and the chairs in reception damaged. The bath panel in the room we stayed in this time was buckled and coming away. The door/buzzer from the car park (which is filthy) is flaky - the last twice we’ve stayed here we had to walk round to the main entrance: one or other the lifts is often not working. The wi-fi is pretty dreadful whichever room you’re in too. The wiring on the hairdryers is iffy (in every room we’ve stayed in!) as they cut out if you move the dryer in a certain direction. The new check-in system (l believe it’s Horizon…. say no more) seems to be an issue: it took us 15 minutes to check in this time and even then it double-charged us for breakfast. Having said all that, the staff are friendly and welcoming, the breakfasts are amazing, and the hotel is conveniently placed for Kew Gardens (and the National Archives) - both walkable. Overall, then, the hotel definitely feels tired and in need of some TLC, hence only three stars, down from the five l would have given a year or so back.”
• 612andyd (10/5): Lovely stay - Excellent value. The room was very clean and tidy. We had breakfast one morning which was very good value. Highly recommended
• sheilah194 (10/5): Fab weekend - Very welcoming staff. The bed was very comfortable. The room was warm. The restaurant attached was well staffed and very helpful employees. Great weekend at a reasonable cost!
• Trek62339835286 (10/5): Exceeded expectations - Great hotel - restaurant food great, breakfast fresh and tasty - excellent location and good value for money. Would stay again when in the area.
• rockwellpottery (8/5): Very enjoyable stay with friendly staff. - We have stayed at Emerson Green more than five times over the last few years. We have found the staff very efficient, helpful and very cheerful. The rooms are clean, and warm with the usual TV, Wi-fi, towels and comfortable. We enjoyed our stay.
• G9686AGdianer (8/5): Breakfast cold - All good apart from the breakfast was cold. So when paying 10.99 (i think) it should at least be warm if not hot. So totally disappointing on this and a let down.
• WombatBournemouth (10/5): Perfect for short trip to London - Great stay. Always consistently reliable. Room clean and comfortable. Breakfast really good, constantly restocked with fresh supplies, despite it being busy. Easy parking. Manageable 15 min walk to the station. The hotel has a new manager, Jesvil, who was extremely helpful, friendly and accommodating. Would def recommend.
• dijami18 (2/5): Poor night sleep - Very poor nights sleep as thermostat in room would not turn down . We couldn’t sleep as room was so hot … We complained and were told it should work and there was nothing else they could do After a very poor nights sleep we filled in the form to complain under their good nights sleep guarantee as advised . This was turned down as this was apparently not covered with this “ guarantee” Will never use premier inns again
• Travel23348375264 (10/5): Highly recommend - First class service. Made a call a few days before our arrival asking about charging my wife’s mobility scooter and the receptionist ensured that we’d be given a room in the ground floor. The lady on reception helped us get our bags into the room, and the young lady in the bar was really welcoming
• alexpV7HZ (10/5): Friendly staff, good room for the family - Stayed here with wife and two kids to go to Kew Gardens. The walk is about 15 minutes. Hotel was good, everyone enjoyed the breakfast, kids liked the chap on front desk offering chocolates! Room was clean and fine for us four, with a bath and shower. We always look forward to the hash browns for breakfast. Friendly staff, would recommend.
• E1329GDvictoriaa (10/5): Outstanding Stay - I've got to say the staff at this hotel are outstanding. Friendly and accommodating with a special mention of the very lovely Linda who brightened up our morning. Our room was spotless, the bed amazing as ever. No complaints at all about our visit. Would highly recommend this place.
• sarahuT3742KO (10/5): Great hotel next to river. - A big thank you to Jesuil, Joaquim, Carl and Sheldon for making my stays at Premier Inn Kew Bridge so wonderful. Have been staying on and off here for 11 weeks consecutively and the staff here were exceptionally helpful and kind and made all my stays great in so many ways. Really glad Jes took the manager post - he now heads a fantastic team. Special thanks to Carl for nice rooms. The hotel is well located near to Kew Gardens and backing onto the river which is only a 2 minute walk away. Great pubs nearby like The Weir and the Beehive which have live music and a traditional nostalgic feel. Great place overall.
• Happiness02476856194 (10/5): Great Yorkshire hospitality ! - Lovely clean fresh smelling room . All staff ,from Lesley booking us in , Sadia booking a meal were amazingly friendly and helpful . During a rain storm a young man I think called Aqeel ? walked us across to the dining room carrying an umbrella ! Yorkshire hospitality at its best !
• KS4834 (10/5): Perfect night away - This was one of the best premier inns we have stayed in - the staff were all friendly and the room was perfectly clean with an amazing shower. We had a lovely breakfast - there was lots of choice, freshly cooked hot food and well stocked buffet. Will definitely stay here again.
• Q1736UBtracym (10/5): Great stay - Was a lovely clean quiet hotel. Staff were very friendly and welcoming. The food was amazing, will definitely stay again.
• andyd205 (10/5): Ideal Location - Really good location! Ideal for a Friday night stay and an early trip into London and the Albert Hall the following day, Saturday! 👍😃🙏🌈
• ishamiahh (2/5): Worst Premier Inn room I've stayed in - - Bath was unclean: hair in the bath and soap smudged on the sides. Different types of hair all over the bathroom walls. The mirror had smudges, and the toilet had some brown stains at the bottom. - Bits of what looked like food splattered on the bedroom curtains. - The vanity mirror had drops of bodily fluids near the top. - The room stank of cigarettes. - Tea mugs had not been cleaned and were dirty. - One socket was busted and exposed. - The only good thing was that I forgot my charger head, and a staff member kindly lent me one to use. I wasn't able to change rooms because when I told another member of staff that one of the sockets had busted, he said I couldn't change rooms.
• Ambassador812504 (2/5): Disappointing Stay at Premier Inn - 1. The lift wasn't working and we were put on 4th floor. We're both OAP with hip + breathing issues which made accessing the room a nightmare. 2. Wanted Twin Beds and were given a Double bed. 3. Our Room was NOT SERVICED which was rather a shock when we returned at 11 o'clock at night very tired! 4. NO APOLOGIES WERE GIVEN FOR ANY OF THE ABOVE AND WE WERE LEFT HANGING AROUND WAITING FOR THE STAFF TO COME OUT AND LET US KNOW WHAT WAS HAPPENING BUT THEY DIDNT. EXTREMELY RUDE DISRESPECTFUL BEHAVIOUR!!! I stay at Premier Inn several times a year and this must have been the worst stay ever! I organised for my Party of 5 to stay with Premier Inn (independently booked) on the basis of my previous good stays at Premier Inn. Very embarrassing!
• P7342EDjoelg (10/5): Make a wish made special - We were visiting for a make a wash trip to see the CBeebies panto! Megan and her team really went above and beyond to make our stay special. We had adjoining rooms so we didn’t have to be separated as a family. They left a lovely gift and card for my daughter. The rooms were spacious and comfortable! The food and service was also amazing in the adjoining restaurant.
• anthonysG8786JH (10/5): Exeptional kindness at a National Hotel chain .... - From the moment of arrival we were greeted with genuine and delightful greeting .......from lovely Reception staff ....Adele and Lizzie.....firstly confirming our Accessible booking .....and subsequently offering to assist my wife and I with any difficulties we might encounter ...their kindness and the super room we were taken to has prompted me to write this report .........this hotel , despite not currently offering evening meals ....was in my opinion a SUPER choice ....based on the above .....
• 830cathieg (8/5): Comfy, needs a little attention but staff make up for any minor wear and tear - Staff more than make up for the slight wear and tear that is starting to show at this hotel. Every single member of staff was pleasant, friendly and welcoming. Arrived too early to check in, but this wasn’t an issue and my bags were securely stored. On arrival back, the key was already prepared, bags returned and straight up to my room, no faffing. Room was decent size, bed is usual Premier Inn comfy, clean and tidy. Slight wear on the carpet with the bathroom, but on the whole, pleasant. Great heat from the shower. I thought I’d booked breakfast, and Sidhu took time to check and informed me I hadn’t. No issue, I could go for breakfast and pay when I was leaving, totally relaxed. Back to pack, grabbed bags and was struggling to open the door, the housekeeping lady could see me struggling and straight away left her cart to help me with a smile. I was slightly nervous about the car park as I hadn’t reserved and had read a couple of negative reviews online. There was plenty of space, parked in the Premier Inn section and made sure there were no valuables on display. On the whole, the hotel needs a tiny tweak with carpets fraying, but more than makes up for staff being pleasant, friendly and helpful. All of them.
• dagobertoc378 (10/5): Good review - Thank you For the Stay, Sheldon and Joaquim are amazing peaople. They took good Care of us anf we are glad to stay here. Thank you.
• katiesK9626YG (10/5): Good value, clean hotel in good location. - Good location and goodvalue for money. Clean, quiet rooms. Friendly staff. Great breakfast. Parking a little confusing but staff were helpful when asked.
• dawnf813 (10/5): Fun in London - Just wanted to share our lovely stay at Kew , from meeting the manager at check in to the other staff who were all polite and helpful , the weekend was a delight . You are all a credit to this premier inn , thank you . Just a helpful note to guests , the 65 bus runs to Richmond regularly . Premier inn car park below , quite tight for a larger car
• BishyBoo (6/5): Mixed - This was our first stay in this PI as we were attending a wedding in the area, the staff were extremely helpful as we had 11am check-in we actually got our room at 10.40am. It was very clean and tidy no dust , mould or smells which I had heard about. We had quite poor sleep as our room backed onto a busy roundabout and traffic and sirens most of the night. We had breakfast which was in the new social area as the adjoining restaurant is permanently closed, it consisted of 4 rooms knocked into a kitchen with buffet area and extremely small, very nicely decorated and immaculately clean, food looked was very good but unfortunately the bacon was cremated way beyond crispy, such a shame my only complaint
• V9862RFwilliamb (6/5): Definately not value for money. - Did a review on the Premier Inn website with the choice to share with Tripadvisor, but could not submit by that route 🤔 Great Staff, prompt check in, a short stroll to view the Thames and in a vibrant part of Brentford. Expensive for 1 night for a standared room, compared to other parts of London. Car parking expensive for 1 night and would not want to park their for any longer than was required.
• Z3648ODadamj (10/5): Good Stay - We always stay at this hotel when having to attend meetings nearby. Staff are always really friendly and parking is never an issue.
• georgeq531 (10/5): Yum - Great service, great quality Very happy with Lesley and her service Would recommended to anyone in area 100% coming back
• 228vivienb (10/5): Great stay - Very comfortable, easy to check in even though it was late at night, helpful friendly staff, everything we needed to refresh for another day at Kew 😊
• L6372ZGmalcolmm (6/5): Premier inn Bristol - Disappointed restaurant next door closed after such a long drive from Devon. Found room a little dusty and bathroom did not look clean,Toilet and seat staining, sealent a little mouldy around Bath/ shower Soap dispenser certainly seen better days and we found room a little smelly which a few other guest said the same,heater control did not work
• dianeridley (10/5): weekend break - We spent a couple of days here and was very pleased with our experience. Staff were very welcoming, helpful and friendly. Breakfast choice was very good and plentiful supplies both mornings. The location with parking was ideal with reasonable car parking fees.
• K3808CUstepheng (4/5): Ruined by lack of air con - Parking good, staff good and breakfast very good. But stay ruined by lack of air conditioning in the rooms. It looked as though hotel originally had air con (thermostats, vents etc) but not working in any of the rooms. Temperature in our first floor room did not drop below 21C. You can imagine how bad our night was.
• 968johnw (10/5): Premier Inn service standards fully met. - Did everything as promised so satisfied in all respects. Great service by good staff. Good sized room. Breakfast as expected and no hassle.
• helen2206 (10/5): Good all round hotel. I would definitely stay here again the value for money the location and a stone throw from loads o - I came to Bristol. To visit family I had stayed here about six years ago and reading the reviews. I wasn’t sure what to expect. I can’t speak highly enough about the hotel yes it’s a tiny bit tired but the rooms are clean large and the staff are really lovely Breakfast is excellent. There’s something to please everybody I’ve been here two days and I definitely will be staying here again.
• 182lyndav (4/5): Disappointing stay - A very disappointing experience. Accessible rooms with no walk in shower. Shabby carpets, dusty bedroom, bar closed at 10.30pm and we were not able to get a drink at 10.32pm. Not particularly good value for the money
• andywV6563QU (2/5): Crap. Food was ,Not Cooked, the Steak I asked for, wasnt what i got, Wrong Cut of meat & soRaw, it nearly ran off the plate. - This has to be the Worst place I Have EVER Eaten in. My Steak was Not the Steak I asked for or paid for. I asked for a 8oz Sirlion. They Broughton a rump which was about 5oz`s .I asked for my meal to be cooked Medium, It came out Tiching,& when I cut into it, It Bled like it's Throat had just be cut.I asked for it to go back. When it came back, the Outside was Burnt, The inside was exactly the same. I asked for the manager to get my £££ back, when he eventually came out the man was very Sheepish.I asked for my money back, which he said he would do , He Tried saying that they only been open 3 ẅeeks & was Still getting things sorted ,Sorry But if your Not Ready to Open up, where you have the Right Food to give the Customers ,You Shouldn't of Opened,
• jackiewB3591MB (6/5): Not the best premier we have stayed in - Cleanliness wasnt the best grout in shower black, corners of rooms extremely dusty. Only 1 coffee sachet in room empty packet left from previous occupents. Decor needs updating and carpets cleaned
• Maps19420884929 (8/5): Fine - Pleasant stay room clean and comfortable. Staff friendly and helpful disappointed with breakfast. Plenty of room in car park
• davidpR6466OZ (8/5): Good midweek stay. - Yes the room we stayed in was ‘tired’ and suffocatingly hot (despite the open window and fan going all night) but we got a midweek deal for £70 including a good breakfast so happy with that. Also the staff were really friendly both on the desk and in the restaurant next door. Note the restaurant is being prepared for a full refurb so presumably will not be available in the near future. Check before you go if this is important as there’s nothing much else nearby
• margaretannj2025 (10/5): Helpful - We arrived without a booking having abandoned the worst nightmare accommodation. The ladies at reception were amazing, sorted us out without fuss. They went beyond and above to help. Whatever your choice or expectations are, the staff will help.
• 139alisonl (10/5): Really friendly, professional team! - So appreciated the front of house staff on both Friday night and Saturday morning. Really smiley, bright and welcoming… Much the best we’ve had on our travels!
• johnsandra11 (6/5): Expensive - At £156 a night with no added breakfast was a joke , no extras in room , a shower in a bath with no bath mat ( slippery & dangerous ) thin walls & noise from car park outside window , disappointment
• 159robertm159 (6/5): A bit tired - and no decent food next door any more. - A bit of a tired hotel, in need of a spruce-up, but the rooms are good, a very comfy bed and the breakfast in the morning was fine too. Shame about the wifi quality (and the fact that they offer you an upgrade to wifi for an extra £5 a day, which I regard as a rip-off). They really ought to have advice on places to go to eat. It is no longer a Beefeater next door, but a very poorly run and scruffy pub. They do allegedly serve food there, but during my three nights stay there was no food one day, and only left-over carvery from lunchtime on another. Not Premier Inn's fault, but they could let customers know what is in the vicinity. But, for what I wanted it was still fine, and I would certainly use it again if I needed somewhere in the area.
• Laura (4/5): - Nice bathroom shower, but water damage and bugs on trim, stained carpet, marks on walls, staff said air conditioning was on- it was not

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