Premier Inn Chester - Railway Station

Location: 20-24 City Road,Chester,Cheshire, Chester, GB

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• Sandrine (10/5): - Hôtel très bien situé, facilement accessible de la gare ou de la gare routière. Le centre ville n'est pas très loin non plus, les balades le long du canal sont plutôt agréables. Je recommande vivement cet établissement pour un séjour à Chester.
• jeansB1756FS (8/5): Excellent location for station - Very pleasant staff. Room very clean but bedside shelf far too small for essentials, phone, drink, pills etc. Also noticed nowhere to put laptop.
• Roving43241490808 (10/5): Great stay - Great location, comfort, cleanliness and value for money would recommend a stay here 👍 we will be back to stay again- thanks
• 384joannel (6/5): Another Good Stay But…. - This was another lovely stay as we have stayed in this Premier Inn quite a number of times. We were in room 307 on the third floor. On arrival we were greeted well by the receptionist and checking in was very quick. The front lift was broken(always seems to be broken when we visit) but did get fixed before we left so had to use the back one along the corridor. Room was of good standard but needed a dust in places. Breakfast was good with plenty of choice but could have been a bit warmer. Only downside was when I got home I realised I had left a t-shirt in the room. I rang the following morning to ask if it had been found when the room was cleaned but apparently not. I know it is my responsibility to make sure I had everything before we left but I feel as though I was lied to as I 100% know I left it in that room so where did it go. I would have given it top marks but because of this situation I had to give it less.
• graciem702 (10/5): Brilliant - Kim went above and beyond especially at such a busy time. Lovely clean hotel with a bath (unreal). Would recommend, thank you Kim!
• denisebE6668ZQ (10/5): All good - exactly what was needed! - The booking process was easy, check in was smooth, the room was clean, the bed was comfortable, the staff were friendly and the breakfast was delicious. Exactly what was needed!
• johnnJ6262TD (8/5): Definitely a place to revisit. - The hotel was the best Premier Inn I’ve been in. The Plus rooms were brilliant. Large and airy. A great night sleep. The staff were very courteous and helpful. Well placed for the centre of Chester, a 5 minute walk. Great South Indian restaurant, next door.
• yvonneg987 (10/5): Highly recommended - We stayed the night before an early flight from Cardiff. The receptionist was very friendly and welcoming, asking if we’d like to book for breakfast. We declined, as had to leave at 3.30am! However we did book to eat in the adjoining Beefeater restaurant. The room was perfect, as it was on the ground floor and the closest to reception, so leaving very early in the morning we didn’t disturb anyone. It was very clean and smelt as though it had been recently decorated or refurbished. The bed was extremely comfortable too. Our meal in the Beefeater was delicious. I’d read mixed reviews previously, so didn’t know what to expect. We both had steak and it was cooked exactly as requested. We would definitely stay and eat here again.
• markaarons2025 (10/5): Not just another guest. - I stay in many well run prem inns across the UK & you learn to accept a fairly uniform standard with prem inns. "You know what you are paying for". What makes the difference is the interaction from the people and I must say on this occasion Emma (although possibly management and seemed very busy) stood out with her attention to service, took the time and made me feel welcome as a person, not just a number or another guest.
• jimbo-steven45 (10/5): Great stay - Room extremely clean! Kim on reception, very friendly and helpful. Plenty of parking. Great night's sleep. Will definitely be recommending and staying again when in the area.
• Wotnohair (10/5): Ace location - Location is excellent, just a short walk from the railway station and into town. If you drive then be warned that parking on the street and not paying will get you a ticket, or clamped as one person was and on a Sunday. The hotel has a car park so I recommend that you use it. The welcome was friendly and efficient. The rooms are clean. Beds wide and comfortable with tea/coffee facilities. Didn’t use the restaurant so can’t comment on the quality of food. Would I stay here again ? Definitely !
• MarisaS1564 (10/5): Amazing stay - Super comfortable beds and pillows. Right size room. Bathroom with tub. Silence, no outside noises. Perfect for a couple with a baby
• chrisaY3652JN (10/5): Lovely staff - Great location, staff are so friendly and helpful, will definitely stay again when I am in the area, the beefeater restaurant on the side is a bonus as well
• simonnX5475SO (8/5): Clean and Friendly B&B feel - Fab location for parkrun tourism, only 5 minutes from the start of Chester parkrun. The hotel is a little tired and needs updating but don’t let this put you off. It’s very clean and the staff are superb. Diane was super helpful and made it feel more like a B&B. Breakfast was brilliant, loads of choice and plenty of it. It’s located next to the Mill pub, which served some good beers and on a bus route into the city and only £4 in an uber. Definitely be staying there again when we visit our son at Uni
• juliek202 (10/5): Great location for weekend stay it Chester. - Great location for visit to Chester. Rooms clean, comfortable and updated. Lovely welcome and we managed to get in the car park. £30 for 48 hours even with discount code! though I don’t know what other car park prices are like and it is in the city centre really. Lovely weekend break with friends.
• Kjhs50 (10/5): Lovely relaxing stay - A lovely little hotel which is a perfect distance to the zoo and a park and ride. Staff were so friendly. The hotel accommodates for breakfast only, but there is a lovely pub next door who serve lovely pub food. On this occasion on arrival, we were told that there was a problem with the hot water and it was going to be fixed. The lady who was on duty at the time, gave us a breakfast a free breakfast for the next morning. She didn’t need to, but it was a nice gesture :) Breakfast is lovely too. With a selection of cooked or continental. There is also a Morrisons around the corner, a great place to get fuel and food if you’re planning on continuing your trip on the road. Also lots of car parking spaces, but you will need to validate your parking once checked in at the hotel. Will definitely be booking again :)
• Debthefoodie (8/5): Lovely staff - Really helpful & friendly staff. Hotel in good location with bus stop into the city only a couple of minutes away. One star off for minor housekeeping issues and a rather unpleasant, greasy meal in the evening (fish with chickpeas & grains). The car park next door is costly but hotel guests get a discount.
• petertQ2365EK (10/5): Visit to Chester. - My wife and I stayed at this venue from 18th October until 23rd. From the moment we walked through the door the staff were friendly and welcoming and couldn't have been more helpful. The hotel is very clean and tidy. The room was perfectly fine for our stay. The location is perfect for Chester City centre or visiting further afield with plenty of free parking. We would recommend this hotel and we must give a special thank you to Emma in reception.
• suekR2741RX (10/5): Clean and spacious - This was my first time staying in a Premier Inn and I was pleasantly surprised! My room was spacious, modern and extremely clean. Bathroom was small, but modern and spotless. Great location a few minutes walk into the city centre and one minute walk to the train station.
• 918philipc (8/5): Well done Premier Inn, well done Karen! - Three nights in this very busy hotel. The staff were often under real pressure eg check in, breakfast. All the staff we came across were without exception welcoming and engaging. Particular shout-out for Karen who seemed to be everywhere - a brilliant effort. As usual, room, cleanliness, and swift response to queries were up to the standard we've come to expect from Premier Inn.
• leotI4842FN (10/5): A warm welcome - After a long day filled with travelling and graft, I was greeted with the most friendly staff who really helped boost my mood after a gruelling day, one of the staff was in training but he was more than qualified enough to help with the checking in process
• dave28122018 (2/5): not impressed - very poor cleanliness of the bedroom and bathroom, dust everywhere unsanitary bathroom and cup marks on surfaces . expected more from premier inn
• 523huwc (10/5): Excellent, service, location and comfort. - My third stay here, excellent location and service, very clean and comfortable, good breakfast, thoroughly recommended.
• Bertybign (10/5): Comfortable hotel NOT close to train station. - The management have really got this place sorted. Everything is thought out and convenient and super-clean. Even the air conditioning worked well which is really quite rare for a big hotel with medium prices. Breakfast buffet had everything that I wanted BUT the fried eggs were replaced with a new platter in front of me yet they were completely cold with hard yolks.!!That is quite an achievement! I have two criticisms which are not major but were irritating: 1. The standard WiFi was almost non-existent with a speed of 0.25 mb/s. I had trouble downloading even basic emails so had to pay the £5 for super fast speed which was still only 20mb/s. 2. The location is about 300m from the station which was a struggle for me with three heavy cases and a bad hip. I believe that these two issues are worthy of investigation for mis-representation.
• FarAway09153868316 (10/5): Another great visit! - A great experience. After a 5 hour drive - a warm welcome from Kim and the team who made checking in simple and easy. The new Premier Plus rooms are excellent!
• DaniTravels93 (10/5): Enjoyable Stay! - Lovely little compact hotel next door to Chester station. Modern rooms. Comfy bed. Power shower. Friendly, helpful staff. Great breakfast. There is chargeable on-site parking, however the carpark is extremely small and tight with limited spaces (had to go down an alleyway behind the hotel to find it). Reduced rate of £15 for 24 hours for hotel guests. There is also plenty of chargeable on street parking spaces right outside the front of the hotel. Had an amazing night’s sleep and thoroughly enjoyed my stay.
• Chris0007 (10/5): Fantastic stay - fantastic staff!! - Visited here with 2 friends, meant to be 3 but unfortunately one was poorly. I must of all first say that upon hearing this the great guy on reception extended the "saver rate" prepay booking on that room for a further 12 months! How fantastic of him thank u very much! Hotel is very new, all rooms are updated and very high standard. Great location - 4 mins walk from train station. Staff at all times are brilliant so friendly. Breakfast is really good, one of the best Prem Inn ones I have had. There is a small carpark under the hotel, not many spaces and first come first served. Even without the room being paid for another 12 months we would def be back!
• ginetteb937 (6/5): Dissappinted - The hotel was superb we've stayed here many times the rooms are comfortable and well equipped however we were very disappointed when we found the walston castle shut its doors at 10 pm on friday and 9pm on Saturday this was one of the main reasons we choose to stay here as usually it didn't shut till eleven to twelve o clock! So we were not happy at all when we couldn't sit and relax in the pub as we used to ! So unfortunately for this reason we will not be returning we will find somewhere else that caters for customers as this is a major part in our 4 and a half trip down to Cardiff! So people if you want an early night stay here ! If not stay somewhere else
• peterjZ1820YH (10/5): Visiting Family and freinds - The hotel was very good for location the staff were lovely and freindly the foos was great and service was excellent. I have stayed there a few years and it's my goto hotel when i'm in Cardiff.
• 1brindad (8/5): Comfortable and convenient - We stayed for three nights in a Premier plus room. Very good value for money and very convenient for sightseeing. We had breakfast in the hotel and one evening meal, all good value and good standard of food. A small criticism was that the entrance had a lot of cigarette butts which needed sweeping up and some corridors needed vacuuming. A very good stay, very quiet and peaceful with friendly staff
• 533trb (8/5): Mixed bag - Room good, though getting online to better wifi was a faff. Not easy to transfer a 10-character code from email on phone to logging in on same phone. Should be issued on paper at check in. Comfortable bed and decent walk-in shower. Staff friendly but undermanned, at front desk and in breakfast. On one evening, heard two separate guests ask for. but not get, a change of room. One because of noisy machinery adjacent to room, other because room smelled of drains. Unlikely that either of these problems was unknown to management beforehand. Would make me hesitate to use again.
• bulldog19 (10/5): One of the best premier inns - One of the best premier inns have stayed at , with the next evolution rooms makes a huge difference , service good and a very good breakfast in great location
• Roundandabout73 (6/5): Mediocre Front of house staff !!! - Right from check in desk unmanned and when pressed desk buzzer no one came for a while When person then came to assist they looked fed up we buzzed them to assist us then they served 3 people who came in after us that obviously stayed there who came to collect there luggage from behind the counter before they departed Not an hello or who's first please or any manners at all That went on throughout our 2 day stay check in for breakfast on the Thursday was another wait to be seated for nearly 5 -10 minutes Went for breakfast on the Friday said morning to the man talking to the woman chef behind the counter they looked and totally ignored me absolute rude Positive note young girl with glasses on the Friday morning breakfast check in was very efficient and tentative Also like to point out cleaners of a morning very friendly and polite a credit to the business you just need to sort out your front of house staff it's not a good selling point to come back just aweful
• ClaireP1352 (8/5): Super friendly staff and great location - Kim on reception was lovely and very welcoming and so helpful after a long journey with the kids! Much better than other premier inns we have stayed in. Clean comfy beds and perfect for the kids. 4/5 as some bits in the room such as the door etc were damaged
• Getaway813869 (10/5): great stay - central location in Cardiff. very friendly staff. excellent breakfast. comfy upgraded room with air con. lovely walk in shower. would stay again.
• TasmynBrown (10/5): Kindness and Comfort at Chester Railway - We had a lovely stay at Premier Inn Chester, made even better by the fantastic staff. Ewan checked us in and was incredibly friendly and welcoming. We saw him again later working at the bar, and he took the time to chat and have a laugh with us. A really genuine and personable guy. Karen, who was also working across reception and the bar, was equally friendly and helpful. Olivia was another standout. We met her at the bar and again at reception, and she was warm, chatty, and made us feel right at home. The team really added a personal touch to our stay, and we appreciated their kindness and energy. The room was spotless, clean, comfortable, and well-maintained, with everything we needed for a relaxing stay. Breakfast was very good, offering a great selection of hot and cold options, all fresh and tasty. It was the perfect start to each day. We will definitely stay here again on our next visit to Chester! Thank you! x
• grahampU7452VZ (10/5): An excellent stay in Chester. - This was our first visit to Chester. Arriving by train, the hotel was acceptably close to the station and the city centre. Check in was friendly and quick. Our room was very pleasant - clean, comfortable and quiet. Our continental breakfasts were very good and our evening meals and drinks on all four nights of our stay were excellent - well prepared and served by very pleasant staff. We were very happy with this hotel.
• nataliehersnip (8/5): Brilliant value for money! - Lovely modern room. Excellent value for money! Check in was very easy, staff were very friendly and helpful. The location is brilliant just 10/15 minute walk into the centre. Breakfast was very good quality and very good value for money. My only criticism is that some of the common areas were a bit tired. The leather seating in the restaurant was cracked and worn and the floors were sticky. The toilets behind reception weren’t overly clean but this wouldn’t stop me from visiting again.
• PhilP55 (8/5): Premier Inn conveniently located for visits to Chester City Centre. - All you would expect at a Premier Inn, so quite happy with that. There is a pub (The Mill) on the same site but breakfast is served in a modest sized breakfast room within the hotel itself. All good with the usual option of self-serve full English or Continental. However, it would not take that many guests to get packed out. Decent sized and easily accessible free car park for guests. Adjacent to a Morrisons supermarket which was handy for us, allowing convenient purchase of food and drink for the day's walking activities. Another plus was the convenient location. A bus stop right outside the hotel with a frequent service to the edge of Chester city centre. Buses running back to the stop opposite the hotel up until around 11pm at night,
• FarAway39295346131 (10/5): Perfect trip - Gem of a Hotel...ideally located with great links to Cardiff and Barry island....Staff went above and beyond nothing to much trouble...Rooms just been updated so pleasant stay all round ... Will definitely use them again . A+++++
• suebY961TF (6/5): Disappointing stay - Disappointing breakfast. No decaf tea, no milk by coffee/tea station. Toaster was intermittent in operation and when working VERY slow. Staff not interested. Watched a child with their fingers in a bowl of fruit on the buffet table. Room ok, but again no decaf drinks Not the standard I expect from Premier Inn
• Beckie_R94 (10/5): Will stay here again! - We stayed here as we were visiting Chester Zoo the following day. All staff were so friendly and we have a little girl, they were excellent with her. We had breakfast and it was also delicious! Plenty of car parking and easy to sign your car in at reception so parking was free. About 8 minutes away from the zoo and easy drive. Will stay here again when visiting the zoo.
• beverleym822 (10/5): Good stay - Lovely hotel. Big room . Supply of a fan which was good for me. Yipee Had the best breakfast this morning than any other prem inn. Clean tidy. Supply off food always replenished. Cook breakfast tasty ,again well presented. Thanks to the 2 lovely ladies running the restaurant. Deserves a treat..... Bev and Andy room 101 8.9.25
• Jane-Moomin65 (10/5): Amazing staff going above & beyond! Xx - We came to stay at very short notice, as our son was rushed into the Cardiac ward at the hospital across the road. We had to transact two separate bookings as the website wouldn’t allow us to book 4 consecutive nights and Diane on reception was so kind and meticulous ensuring that we had a lovely quiet room and a seamless stay, minimising the stress for us, not having to transfer rooms. The room was spotless, with everything we needed, wonderful beds and extra pillows in the room already as required. Again, Diane helped us with breakfast and ensured there was a table reserved for us so that we could visit or son as early as possible. Thank you to the Manager and to all of the lovely staff, but most especially to Diane whose care, compassion, kindness & dedication to her role made a terribly worrying time far less stressful and bearable. Thank you Premier Inn and to Diane, we love you, you’re one in a million! Xx
• 338kezh (10/5): Would recommend - Friendly staff Rooms very clean and tidy A lot of options on the menu and the beefeater next door Would definitely stay again
• 901bazh (4/5): Lack of staff made it awful - Lack of staff clearly ruined our stay. No one in reception. One staff at breakfast (trying to seat everyone and take orders as apparently the advertised buffet was not a buffet). No continental and was told “sorry we’ve sold out” even though five breakfast were paid for. The cooked breakfast was not great. Raw eggs. Think I’ll give premier a miss next time we there seems to be a theme with them…
• davros1208 (8/5): Trip to a family wedding at Chester Zoo - The facilities were very adequate for our 3 night stay, though the premises could benefit from a revamp, particularly outside.
• simongV8926PK (10/5): good value, friendly and easy to get too - Travelled to Cardiff for my daugters wedding - we arrived really early - wedding was at 1pm and check in was 3pm - The reception staff were so accomodating that we were given an early check in at no charge so we could prepare. It was really appreciated. All staff were very friendly, the room was immaculate, and the bathroom was spot on....teac/coffee and kettle in room - with large TV - Bed was big and comfortable. Although only a short stay, we wouldn't hesitate to book again if we return to Cardiff. The only downside is the Beef-Eater restaurant where we had breakfast - furniture could do with a good clean and tables were sticky ! - You have to pre-book your brekfast time - which was a little inconvenient.
• T5082IJemmaw (10/5): staff very helpful when needed - staff was helpful when needed - also very welcoming - kids enjoyed the stay and staff interacted with them - easy to find not far from main shops
• PSH1111 (4/5): Dreadful nights sleep - We arrived at approximately 9pm and on first appearance the hotel looked clean and had plenty of parking. The receptionist was lovely. On entering the room we were met with very warm humid air as if the shower had been left on. We propped the door open and opened the window to air the room. The beds were already made up and my 2 teenage sons chose between the sofa bed and the trunky bed. The latter was not a very good choice, even with just my 9 stone son on it, you could feel every rib and frame through the mattress. We were too tired (having walked several miles that day) and tried to just get the best night's sleep we could. Throughout the night though the temperature in the room did not drop below 24 degrees even with 2 fans and the window open. We were literally wet through with perspiration, to the extent that at 3am I had to get a shower to cool down and my 2 sons and myself went to sit in the car to cool down (14 degrees outside temp at 4am). We had been waking every 30 minutes to an hour because we were so hot. Upon passing reception to go to the car, the male night receptionist (who was very understanding) asked us if we were ok and if we were checking our early, but once we had told him the situation he agreed that the heating/fan wasn't working in most rooms and that the desk fans they supplied were inadequate (even on full power). Even reception had several fans on. He did offer us some refreshments but we declined as we had already drank approximately 2 litres of water each in the night. We returned to the room a few hours later and even with the door propped open the temperature was unpleasant. We were booked in for breakfast, which was the usual Premier Inn style, but we were astounded that there were on 30 seats in the breakfast area and even with the booking system, if your party exceeded 4 persons you had to stand and wait till they could find tables to accommodate you (sometimes not together) which was very strange. We heard at least 2 parties complaining. So not the great night's sleep we have had at other premier Inns. Why are the mattresses not the same in all premier Inns. The ones at Heathrow are super comfy. The bathroom door frame was battered and scratched. The bathroom walls were all cracked with screw holes showing. There were wrappers on the floor beside the bed. The desk was wobbly and not secure. The panel behind the TV was also loose and vibrated when you turned the sound on the TV. So we couldn't watch the TV. We explained all this to the night receptionist and were advised to contact premier inn and leave this revue and he would forward this to the day manager, but nothing could be done. Not heard anything from the manager and we left at approximately 10am feeling extremely tired.
• John (10/5): - The property is well situated to access Chester's historic and retail districts. It is an easy walk to the station, if you are not driving, and the numerous dining options near by.
• Wauwa22 (10/5): Excellent staff & customer service - Had a great 2 night stay here for the Oasis gig in Cardiff. The lady at reception on the day was so pleasant and friendly when we checked in. Rooms were comfy & airy for the hot July weather. I had left items behind in the hotel when we checked out, both Rachel & Georgia went above and beyond communicating via email about my lost items and posted them out to me again. The customer service was excellent and for that alone I would recommend this hotel. Thanks guys!
• B3205NCkatiet (10/5): Fantastic breakfast - Lovely clean hotel and comfy bed, fantastic breakfast and perfectly situated with local amenities just a stones throw away.
• Sanfidele (6/5): Allow enough time for breakfast (I didn’t !) - As to be expected a great bed and good room. However, unusually for a Premier Inn breakfasts are cooked to order. Mine arrived minus my bacon As I was running a bit late already I didn’t complain as waiting to put things right could have taken some time because there appeared to be only one person seating people, taking order and serving. He was rushed off his feet. I hope he is well paid.
• denise (8/5): - Staff were amazing and very helpful. Food was plentiful. Room and corridor smelt of either burning plastic or some chemical. Carpet badly needed vacuuming. No AC. Very inconvenient for guests that you have less than a quarter of parking spaces available, forcing street parking.
• G7571ZZsophiec (10/5): Amazing stay !! - Stayed here for our trip to Barry, got an excellent deal with an upgrade!! Rooms were amazing, beds were so comfy. Would definitely be back.
• XxAbigailCxX (10/5): Great stay!! Lovely staff - Stayed for a few nights to visit Chester zoo. Staff were really friendly, breakfast was delicious with lots of choices. Room was lovely and clean couldn't fault anything will definitely come and stay here again.
• SarahHarrison693 (6/5): Good location, clean, but hot room was the downside - Nice service, good access to Coventry. Stayed for a Saturday night, great access to Coventry Town centre with a bus or about 20-25 minute walk. No aircon which was tricky on a hot day, next to a busy pub. Unfortunately for us someone parked at the pub was beeping on and off for about 30 minutes. As we had to have the window open due to the heat, alongside the noise we didn't sleep well unfortunately. Bed was okay, didn't feel as nice as I remember a premier inn bed... Room was lovely and clean. Breakfast room was clean, food was pretty simple stabdard cooked breakfast and some continental, fresh, tasty and was refreshed frequently. Nice staff.
• michellewT896WG (10/5): Lovely - Lovely stay we've just left the hotel clean room good food very friendly staff spoke to Anna and Michelle they were lovely
• Min-Si (8/5): - overall, premier inn chester is good, facilities are new and clean. just when stepping in the room, I found cookie wrapper is left at the corner.
• LiamCarmen (8/5): No air con but still love premier inn. Travelled with 2 adults and 2 children (1 and 4) - We love premier inn; comfy beds, decent showers and a delicious breakfast where kids eat free! This premier inn is a bit dated and the bathrooms are small with a shower only but still a good premier inn experience. The staff were all really friendly, particularly Heni who was really kind and thoughtful when we had booked a smaller family room rather than the expected big family room. We went to the pub next door for a delicious evening meal which was great and fab for the kids. The main down side was that there was no air conditioning. It was a VERY hot and sweaty day so it was tough without air con. If it wasn’t summer it would be fine but I wouldn’t book again if it was.
• EdwardH1951 (10/5): Another relaxing and enjoyable stay! - Several family members stayed for the weekend of our daughter’s wedding. Diane and the other staff were very pleasant, welcoming and helpful. The rooms are well appointed and you know what you’re getting with Premier Inn. The integrated breakfast restaurant is excellent. For us the only downside of Premier Inns in general is the dynamic pricing applied to the online booking but that’s expected nowadays.
• M9241QShelenh (8/5): Very helpful staff - Bed was a little hard but reception kindly gave me a quilt to put on the mattress, which helped. Room spotless, everything worked. Breakfast plentiful, lots of choice. And when one of our group was taken ill the staff couldn't have been more helpful, very much appreciated.
• Climber55632648419 (10/5): Warm and friendly stay at Chester North Premier Inn - Excellent stay at the Premier Inn. Comfortable and clean room, warm and friendly staff and good breakfast. Small hotel and well located, just a 5 minute taxi ride from Chester town centre. Highly recommended, would stay again if visiting area.

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