Premier Inn Cardiff City South

Location: Keen Road,Cardiff,South Wales, Cardiff, GB

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus with a view

  Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead
  • Laptop-friendly workspace

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Premier Plus double

  Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace and more.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Premier Plus

  Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

  • Air conditioning
  • Coffee machine
  • Free WiFi
  • Rainfall showerhead

Guest Reviews

• bethbD7909XP (10/5): Warm and cosy. - Hotel was warm, clean, quiet and very comfortable. Lots of parking. Reception staff were extremely helpful and friendly. We ate in the restaurant and my husband who has coeliac diseases was very well catered for with his food freshly cooked to minimise cross contamination. Will stay again.
• 777sylwiap (10/5): Great stay! - Great hotel. Really clean and very welcoming front desk staff. Clean and comfortable. Free parking included. Short walk to the city centre.
• andrewrI4984UZ (4/5): Don't use Premier Inn, too expensive not worth it. - Room was cold most of the time, hotel constantly turned off the heating. When we arrived we had half a recycled toilet roll, and towels were hard, after reporting this to reception we received one new 1 ply toilet roll. Booking a Plus room states sweet treats and water daily, this was denied by reception who claimed it was only on the first night. UNTRUE There seems little point in paying the extra, only to be presented with a room that has stained carpets and cheap soap's that are easily available in most discount stores. Then you have the attached Brewers Fair, no wine glasses, no ice, no working coffee machine for our morning breakfast. Even worst they close a 9pm, with some drinks not available due to no stock and staff that really didn't care if you were their or not. The food is all prepared in a microwave, and served in or on a plate that is too hot to handle. Not worth the £500 we paid for a four night stay, never again and have already cancelled two future booking for next year.
• stevecN8180IW (2/5): Not great. Dirty. Dated. - Second time staying here. Booked for me through the company. Rooms are dirty, carpets worn out and haven’t been cleaned. Bathroom is mouldy and door wouldn’t open due to fouling the toilet. Bed sheets dirty and shower curtain in a poor state. Connected green king pub is grubby and food is poor. This is a very poor show from premier inn.
• J9313MWemmaf (4/5): Not up to Premier Inn's typical standards - This hotel is in desperate need of renovation, with damp smells, cracked sinks, and poor bathroom repairs. Bedding cleanliness was as you'd expect of Premier Inn, so OK. Being rained on over breakfast (roof leak) on day 1 and finding multiple hairs in my breakfast on day 2 extended the issues away from the bedrooms.
• L9327LBpaulm (10/5): Just how a Premier Inn should be - We got a very warm welcome on arrival even though it was the middle of the night, the lady on reception was fantastic, very helpful, if I remember correctly, I think she was called Tracey. It was very clean and everything you expect from a Premier Inn
• douglaswilcox8 (4/5): not up to past standard - We have used this Premier Inn many times for holiday visits to our family.This however was not up to the normal standard we have had in the past .Out of a three day stay there was no breakfast for one day and for another an alternative to the Premier Inn breakfast was provided ,this was of poor quality .In addition a large party was checked in late with no consideration of quietness etc which gave a disturbed night sleep
• frasergrant2019 (10/5): Absolutely amazing hospitality - After an extremely stressful day—and having my original B&B cancel my booking on the very morning I was due to arrive—I checked into the Premier Inn feeling exhausted and frustrated. Tracey completely turned my day around. Her hospitality and professional conduct were outstanding from the moment I walked in. She went above and beyond to make sure I felt welcomed and looked after. When I got to my room, I was genuinely surprised and touched to find a small care package waiting for me: peanuts, chocolate popcorn, and a beer. It was such a thoughtful gesture, especially after the day I’d had. Tracey is a credit to Premier Inn. Her kindness, attention to detail, and genuine care for guests made all the difference. I’m truly amazed by the level of service I received, and I won’t forget it. Highly recommended—thank you, Tracey!
• graciem702 (10/5): Brilliant - Kim went above and beyond especially at such a busy time. Lovely clean hotel with a bath (unreal). Would recommend, thank you Kim!
• 658haydenr (10/5): Great stay - Friendly staff really good sized room which was spotless. The lady on reception was very knowledgeable about the area really can't fault it
• Mazzles_25 (6/5): Just average - Corridors had a very strong smell of smoke. Wasn’t fresh as other premier inns are. Room was a decent size and the bed was comfy as usual. The cups had hairs on and were sat on a dusty tray. Found hairs in the bed and bathroom as well as mould on the ceiling. Whoever was in the room above - they were either very heavy footed or the hotel was rickety as it sounded like elephants up there! It did the job for our stay. We needed sleep effectively and somewhere to store luggage. We chose this location based on free parking but, if in the area again, would probably choose to pay parking and use a different hotel. We had a drink at the pub but chose not to eat there based on the cleanliness of tables
• P6297ZGdebbiep (10/5): Enjoyed our stay, no issues - Location great. Comfortable clean and quiet. We were on the second floor. Had the best sleep, and I don't sleep well. Couldn't fault it to be honest. Was nervous as there are a lot of bad reviews but I couldn't reconcile those with our stay.
• yvonneg987 (10/5): Highly recommended - We stayed the night before an early flight from Cardiff. The receptionist was very friendly and welcoming, asking if we’d like to book for breakfast. We declined, as had to leave at 3.30am! However we did book to eat in the adjoining Beefeater restaurant. The room was perfect, as it was on the ground floor and the closest to reception, so leaving very early in the morning we didn’t disturb anyone. It was very clean and smelt as though it had been recently decorated or refurbished. The bed was extremely comfortable too. Our meal in the Beefeater was delicious. I’d read mixed reviews previously, so didn’t know what to expect. We both had steak and it was cooked exactly as requested. We would definitely stay and eat here again.
• jimbo-steven45 (10/5): Great stay - Room extremely clean! Kim on reception, very friendly and helpful. Plenty of parking. Great night's sleep. Will definitely be recommending and staying again when in the area.
• O9955HFdavidc (6/5): Noisy again! - We stayed for 1 night on October 28th. The hotel was generally acceptable, but noise levels were not. Had to go to reception and ask them to request the guests upstairs to stop running back and forth repeatedly across their room at 5 .30 in the morning. This building must be timber framed as the sound proofing is very poor and the structure creaking made it worse. No chance of a decent night's sleep here. Ironically, we stayed in another Premier Inn two weeks ago, with noise disturbance during a lot of the night. If you must stay here, I would insist on an upstairs room and hope for the best. Reception did appear to do something, as it went quiet after 6.45am.
• chrisaY3652JN (10/5): Lovely staff - Great location, staff are so friendly and helpful, will definitely stay again when I am in the area, the beefeater restaurant on the side is a bonus as well
• Debthefoodie (8/5): Lovely staff - Really helpful & friendly staff. Hotel in good location with bus stop into the city only a couple of minutes away. One star off for minor housekeeping issues and a rather unpleasant, greasy meal in the evening (fish with chickpeas & grains). The car park next door is costly but hotel guests get a discount.
• davidmV4550ES (10/5): Phenomenal - I have stayed in many hotels but never came across a staff member like Natasha 5* perfection doesn't cut it exceptional a friendly face the warmest of welcomes helpful in every possible way the attention to detail and the smoothest of check ins and every detail shared and information passed on throughout my stay Natasha was consistently excellent and not just a one time event if I could give Natasha 100 stars i would customer service second to none. I am sure I will never come across another receptionists like natasha as I never have to this day you're definitely unforgettable and for all the right reasons. Thank-you for perfection the world needs 100 of you. Fabulous
• H6899PJsandeepm (2/5): Avoid this hotel if you want to enjoy your stay. - I stayed at this hotel with my two young child, a 3 year old and a 6 year old. The 3 year old has Severe autism. We have stayed at other hotels and he enjoys the change so we decided to book this Premier Inn Carlisle Central North. To our disappoint. The hotel is very old and the carpets smell and the whole room smells of damp. This smell is so strong it the kids started to cough. When reported this to the person at the front desk. They told me this is due to the age of the hotel and there is nothing that can be done. I am shocked that they can charge so much for a hotel in this condition. The other issue we had was the room was right next to the staircase so people going up and down was heard late into the night and early morning. I reported this to the Premier Inn Guest Relations and they tell me as I did not report the noise during the night they will not give me a refund as its not covered under their a good nights sleep policy. I pointed out once we had managed to settle our boy who has autism. Its not possible for us to open the door to leave as he would run out. BUT clearly the person who is dealing with my feedback has no idea about this and refuses to discuss the matter anymore. So very disappointed with this. I strong recommend to avoid this hotel if your planning on enjoying your time away.
• leotI4842FN (10/5): A warm welcome - After a long day filled with travelling and graft, I was greeted with the most friendly staff who really helped boost my mood after a gruelling day, one of the staff was in training but he was more than qualified enough to help with the checking in process
• 596bmd (4/5): Nice room but threatened with a parking fine! - Dodgy location but comfortable room and efficient check in. The big negative was getting a threatening message from the company that runs the car park. I'd signed in my lease car, but they sent the lease company a letter with only one challenge allowed. Therefore I couldn't challenge it or get through to the hotel. When I did speak to someone from the hotel, he accepted no responsibility for the company that premier inn choose to use for their parking. Very poor.
• micahen (4/5): Only location was good - Positive: close to city center, most of employees were nice, spacy bedroom. Negative: room was not soundproofing at all, could hear everything from upper room, even walksteps and conversations. Guests were noisy in the corridor and no one from the hotel controled it. Bathroom ventilation really noisy.
• FarAway09153868316 (10/5): Another great visit! - A great experience. After a 5 hour drive - a warm welcome from Kim and the team who made checking in simple and easy. The new Premier Plus rooms are excellent!
• ginetteb937 (6/5): Dissappinted - The hotel was superb we've stayed here many times the rooms are comfortable and well equipped however we were very disappointed when we found the walston castle shut its doors at 10 pm on friday and 9pm on Saturday this was one of the main reasons we choose to stay here as usually it didn't shut till eleven to twelve o clock! So we were not happy at all when we couldn't sit and relax in the pub as we used to ! So unfortunately for this reason we will not be returning we will find somewhere else that caters for customers as this is a major part in our 4 and a half trip down to Cardiff! So people if you want an early night stay here ! If not stay somewhere else
• peterjZ1820YH (10/5): Visiting Family and freinds - The hotel was very good for location the staff were lovely and freindly the foos was great and service was excellent. I have stayed there a few years and it's my goto hotel when i'm in Cardiff.
• kates484 (10/5): Fabulous staff - thanks Tracey - Lovely clean room and Tracey on the desk was amazing as somehow we had messed up our booking! Very convenient location for the M6
• meganbI4309PT (10/5): Family stop off - Tracey checked us in for our stay and was incredibly helpful and friendly. The staff in the restaurant were very helpful also.
• Fearless628242 (2/5): All just a bit grotty - A warm welcome form teh staff - but that's about where any positivity ended. The whole place just felt dark and dirty. There were bogies on the wall of the shower - a lovely gift no doubt left by the previous occupant of the room that simply weren't cleaned by the cleaning staff. There was what must have been several years of grime on the top of the hand wash and shower gel. Nothing abojut the place felt fresh or clean. Breakfast itself was ok - but the restaurant also felt like it needed a jolly good clean.
• Ambassador823377 (10/5): Outstanding customer service - The best customer service I have received in YEARS from Natasha (I think) when we arrived late after mistakenly having not completed a booking at another Premier Inn nearby. Thank you for looking after us so well! Ps complimentary wine and kids sweets were a lovely bonus- thanks!
• siobhant411 (6/5): Needs updating - The staff were super friendly and very helpful (as much as they were able to be). We requested a late check out and were told that was not a service offered by the hotel at all. The carpets in the corridors were filthy and very badly stained. The carpet in our room was frayed and dirty. There was no air con in the room, which was hot and stuffy despite the window being left open. On the plus side, the hotel put out free fruit, water and snacks fo the half marathon runners, which was a lovely touch.
• L7277ZZliamw (10/5): Top notch - Absolutely brilliant experience really helpful would definitely recommend service always top quality really nice staff Tracey was great rooms we at a very high standard too definitely stay again
• robertpH1635FP (10/5): Thumbs up - Excellent service and very cheerful a joy to stay Tracy is very helpful anything I need just a tiptoe away thank you and keep it up
• mikeaZ3333IU (10/5): Excellent stay. Highly recommend. - I had a wonderful stay at Premier Inn. The room was spotless, comfortable, and had everything I needed for a relaxing visit. The staff were all very welcoming, and I’d especially like to mention Tracey, who went above and beyond to make my stay enjoyable. Her friendliness and professionalism really stood out and made a great impression. Overall, it was an excellent experience, and I would be very happy to stay here again.
• chriscW3573LN (10/5): Proper Brilliant - Stayed 2 weeks. Brilliant location for the whole of Carlisle. All the staff are fantastic, Tracey in particular was extremely helpful.
• ClaireP1352 (8/5): Super friendly staff and great location - Kim on reception was lovely and very welcoming and so helpful after a long journey with the kids! Much better than other premier inns we have stayed in. Clean comfy beds and perfect for the kids. 4/5 as some bits in the room such as the door etc were damaged
• Getaway813869 (10/5): great stay - central location in Cardiff. very friendly staff. excellent breakfast. comfy upgraded room with air con. lovely walk in shower. would stay again.
• HuskeyD (6/5): 5 star rates for a minus 3 star tired accommodation. - Tired premises and way over priced. better and cheper accommodation can be obtained in the city centre. The puplic bar next door has little stock and closes around 9.00pm
• Olivermac (2/5): Shocking if there was a minus star rating it would be minus 5 stars + - This is the worst premier inn I have experienced, from dirty floors to human Faeces in the toilet in a supposedly clean room, blood on the pillow, Dirty bathroom taps, Dirty shower gel holders, Paint peeling, dirty skirting boards, Room chair did not sit on because it was extremely dirty,laminate peeling away from the desk top,Fully stained Carpet and the list can go on and on. And about the Restaurant next door outside seating areas smelling of cannabis, had one meal ended up been sick throughout the night.
• V9545CLjamiep (10/5): Very helpful employee Natasha - I thought I’d booked online but the payment hadn’t processed fully. I turned up at the hotel at 00:30 after a 6 hour plus journey. Upon finding the reservation hadn’t got though i asked if there were any rooms available. There weren’t as it was fully booked. NATASHA behind the desk went above and beyond to look for other hotels on the system to see if they had any space. Without any luck all the other premier inns were fully booked too. She managed to call another hotel in the nearby area and she found one for me. I’m Very grateful indeed as she didn’t have to help me to such an over expected level. Thanks very much Natasha!!!!
• FarAway39295346131 (10/5): Perfect trip - Gem of a Hotel...ideally located with great links to Cardiff and Barry island....Staff went above and beyond nothing to much trouble...Rooms just been updated so pleasant stay all round ... Will definitely use them again . A+++++
• Titch-the-Witch (8/5): A good place to stay not far from Cardiff centre - We stayed here for two nights after our arrival at Bristol Airport and before heading further west along the coast. Premier Inns are pretty standard, usually clean with comfortable beds. This one was no different. The receptionist on our arrival, a Hungarian young man, was very friendly and helpful. We appreciated that we could walk to the city centre easily from here. On the downside, I wish the shower hose wasn't fixed and you have to request to have your room cleaned if you stay more than one night. The free WiFi is not very reliable.
• Victoria6994 (10/5): University Open day visit - Stayed for one night for Cardiff University open day. You get 24 hour free parking just make sure to register your reg in the machine in reception. We left our car in the carpark and walked to the University, approx 25 min walk. There is a Lidl opposite which we found useful to buy a quick breakfast snack. Beware the pub next door shuts at 10pm. We arrived at 9.45pm just in time for last orders. Perfect for a 1 night stay. Usual premier inn room layout and great location for our visit.
• suebY961TF (6/5): Disappointing stay - Disappointing breakfast. No decaf tea, no milk by coffee/tea station. Toaster was intermittent in operation and when working VERY slow. Staff not interested. Watched a child with their fingers in a bowl of fruit on the buffet table. Room ok, but again no decaf drinks Not the standard I expect from Premier Inn
• SWDGY (2/5): Convenient, room too hot, shower not accessible, hairdryer kept cutting out - Convenient location for business, and freep parking, but that's where the good things end. The temperature in the room was very high at 26 degrees, couldn’t be altered, and reception weren't interested other than to say "put the fan on". OK- put the fan on and you have the choice of being unable to sleep because of the noise of the fan, or switch it off and be unable to sleep because of the high temperature. The shower was in the bath, therefore not accessible. The hairdryer kept cutting out, so it took three times longer than normal to dry hair.
• C6789PWdonnal (10/5): Great service and standards - Ideal location just outside the city so a nice peaceful area, friendly helpful staff, parking free but you must register your vehicle to ensure you don’t get a fine, usual procedure for somewhere so close to a city centre, signage informing about this very clear and receptionist also ensured we had registered, advertised without air con so aware this was an older hotel, clean to premier inn standards however corridors need a bit of attention and refreshing from Maintenance but overall a great base for cardiff.
• Joboult (2/5): Awful - We usually go for premier inn as has the family room, good breakfast and you know what you will get. I can honestly say this is THE WORST premier inn we've stayed at. Room smelled of smoke and wet dog. All beds pushed together no space around them. Nothing was clean, all a bit 'sticky'. Stained desk chair really nasty. Stained carpets all up the hall. Just a very grubby hotel. People obviously smoking weed in rooms and predictably the fire alarm had us all out of bed at 10pm so thanks whoever that was. Next morning we hadn't booked breakfast so on a Thursday morning were told sternly they weren't accepting walk ins! No space even later in the morning. So we went to the premier inn cardiff bay instead which was the best move ever. So wish we had booked this premier inn instead. We will not be back here!
• 387nicholag (10/5): Tracey went above & beyond - We arrived for one night on Saturday 30th August after doing some shopping in Carlisle we were greeted by a lovely lady on reception called Tracey she quickly checked us in & said the restaurant attached to the hotel was really busy so told us of two places close by that were really nice even rang one of places for us to get us booked in unfortunately they didn't answer the phone but we decided to walk to The Coach & Horses we all had a lovely meal & reasonably priced, Also a lovely lady was on Reception in the morning whilst we were having breakfast I mentioned to my son about there not being a coffee machine this lady told me to ask the staff & that they would make me one which they did.I love a froffy coffee with my breakfast Well done we will definitely visit again as we only live in Lancaster
• 338kezh (10/5): Would recommend - Friendly staff Rooms very clean and tidy A lot of options on the menu and the beefeater next door Would definitely stay again
• 901bazh (4/5): Lack of staff made it awful - Lack of staff clearly ruined our stay. No one in reception. One staff at breakfast (trying to seat everyone and take orders as apparently the advertised buffet was not a buffet). No continental and was told “sorry we’ve sold out” even though five breakfast were paid for. The cooked breakfast was not great. Raw eggs. Think I’ll give premier a miss next time we there seems to be a theme with them…
• joymP2343YD (10/5): Nice overnight - Nice Premier Inn for an overnight stay, great staff and good reception service. Room was spacious. Free car parking useful.
• Explore66963027169 (2/5): Poor service, poor food and filthy room. - I usually rate Premier Inn highly, but this hotel was way below par... After a long motorbike ride, all I needed was a shower, a good meal and some sleep. On entering my room, it was obvious that the floor had not been vacuumed and on going into.the bathroom for my shower, I found a used (still damp) towel hanging on the door and two pairs of dirty underpants on the floor... On showing this to the receptionist, he didn't seem too bothered. He just mumbled something about housekeeping and nonchalantly offered me a refund on my meal deal... The Brewers Fayre next door wasn't much better, it was understaffed with only the new manager and one other person waiting on tables and working the bar... And the food was mediocre at best. Breakfast was much the same as above... All in all not the best experience and I shall not be using that particular hotel again...
• afriyiep (10/5): Great service - Good value for money. Great service. Lots of options for breakfast. Comfy bed. Gets the basics right for what you pay. First time staying here and I have no complaints.
• stalboy (6/5): Hot stuff !! - Agree with the number of people who have remarked on how hot this PI is. OK, they have put fans in the room, but they are pretty loud to add to the noise from the busy road at the rear. Heaven only knows how hot things must have been in the recent heatwaves. Staff are helpful and cheerful, but the place is in need of a redecoration job and the floors should be cleaned better. We noticed that a robot is used to hoover the corridors, but obv they do not work on stairs, which are absolutely filthy as a result. Breakfast was standard PI fare, though the pub in which it was served was a bit grubby and also unbearably hot.
• Sightseer639103 (8/5): Great location - Great location for our trip. Very good parking, really friendly pub attached. Nice quick breakfast service. Good stay.
• j02711 (4/5): Worst Prem inn I have stayed at - Too hot too handle - First positives - decent sized room, free car park, very quiet. 30mins walk from town, flat walk so doable in the summer probably wouldn't be a good idea in the winter. Cleanliness was average definitely a rushed job but beds were clean even if plug hole and floors weren't 100%. The reason I wouldnt stay again and the low rating is due to sleep quality. Although I appriciate it is advertised as no air con and they do provide a fan the whole hotel is unbearably hot. The window was open when we checked in, we left it open all the time we were out (got back at 11.30pm) and left it open all night and the fan on all night also. The room never cooled. We slept on top of the covers and still couldn't get any cooler. Breakfast also let the hotel down only the black pudding and eggs on the buffet were hot. Bacon and sausages were replaced while we were waiting and were cold straight away. Not the normal premier inn quality.
• simongV8926PK (10/5): good value, friendly and easy to get too - Travelled to Cardiff for my daugters wedding - we arrived really early - wedding was at 1pm and check in was 3pm - The reception staff were so accomodating that we were given an early check in at no charge so we could prepare. It was really appreciated. All staff were very friendly, the room was immaculate, and the bathroom was spot on....teac/coffee and kettle in room - with large TV - Bed was big and comfortable. Although only a short stay, we wouldn't hesitate to book again if we return to Cardiff. The only downside is the Beef-Eater restaurant where we had breakfast - furniture could do with a good clean and tables were sticky ! - You have to pre-book your brekfast time - which was a little inconvenient.
• T5082IJemmaw (10/5): staff very helpful when needed - staff was helpful when needed - also very welcoming - kids enjoyed the stay and staff interacted with them - easy to find not far from main shops
• Wauwa22 (10/5): Excellent staff & customer service - Had a great 2 night stay here for the Oasis gig in Cardiff. The lady at reception on the day was so pleasant and friendly when we checked in. Rooms were comfy & airy for the hot July weather. I had left items behind in the hotel when we checked out, both Rachel & Georgia went above and beyond communicating via email about my lost items and posted them out to me again. The customer service was excellent and for that alone I would recommend this hotel. Thanks guys!
• Sanfidele (6/5): Allow enough time for breakfast (I didn’t !) - As to be expected a great bed and good room. However, unusually for a Premier Inn breakfasts are cooked to order. Mine arrived minus my bacon As I was running a bit late already I didn’t complain as waiting to put things right could have taken some time because there appeared to be only one person seating people, taking order and serving. He was rushed off his feet. I hope he is well paid.
• G7571ZZsophiec (10/5): Amazing stay !! - Stayed here for our trip to Barry, got an excellent deal with an upgrade!! Rooms were amazing, beds were so comfy. Would definitely be back.

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