Premier Inn London Kensington - Olympia

Location: London, England, SW5 9QJ, London, GB

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Meeting rooms
• Front entrance ramp
• Express check-out
• Free WiFi
• 24-hour front desk
• Luggage storage
• Express check-in/check-out
• Elevator
• Conference space
• Breakfast available (surcharge)
• Express check-out
• Meeting rooms
• Smoke-free property
• Airport transportation - pickup (surcharge)
• Wheelchair-accessible public washroom
• Wheelchair-accessible on-site restaurant
• Handrails in hallways
• Handrails in stairways

Rooms Available

• Standard Double Room, 1 King Bed, Non Smoking

  1 King Bed

  Bathroom - Free toiletries

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Daily housekeeping

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping and climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee

• Family Quadruple Room

  1 Double Bed and 2 Twin Beds

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping and climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee

• Standard Double Room, Roll-in Shower

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping and climate-controlled heating

  Accessibility - Roll-in shower

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Low-height counters/sink
  • Shower grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

• Standard Double Room, Accessible Bathtub

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping and climate-controlled heating

  Accessibility - Grab bar near toilet

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Low-height counters/sink
  • Bathtub grab bar
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

• Standard Double Room

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping and climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee

• Superior Double Room

  1 King Bed

  216 sq feet

  
  

  Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Free weekday newspaper and iron/ironing board (on request)

  Comfort - Daily housekeeping and climate-controlled heating

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Private bathroom
  • Heating
  • Electric kettle
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Low-height counters/sink
  • Bathroom emergency pull cord
  • Vibrating pillow alarm

Guest Reviews

• ali (2/5): - Our stay was a bad experience. The first room we were given was on the 1st floor and had a strong smell of damp and mold. On the second day, we requested a room change, but unfortunately the room on the 2nd floor had the same issue. In general, there was an unpleasant smell throughout the entire hotel. In addition, the room windows could not be opened, so there was no option to ventilate the room. The carpets on the floor also smelled bad, which seriously affected our stay in a negative way. The only positive aspect of the hotel was its location close to the metro.
• Mohamed (10/5): - Séjour impeccable
• E7343BZjoshw (2/5): Rubbish disappointed terrible - !Do not stay bad experience! Stayed here for 3 nights had no hot water rooms not tidy to standard expectations from Premier Inn rubbish on floor beds not made looked like they had been slept in already staff not friendly or understanding of the situation told us to complain to a number they wrote on a card and offered us a free breakfast which we were happy with at the time giving they had promised the showers would be working on our second day but we turned up to breakfast in the morning the queue was ridiculous but we was not told to book in advance breakfast was cold and not edible personally I have rang the number they have given me and I’m now waiting to hopefully get a refund for hygiene purposes this is unacceptable and the matter will be taken further if a refund isn’t provided
• adamhC7403UH (2/5): Terrible night away for winterwonderland - Terrible dirty towels no hot water staff rude and no interest breakfast was overwhelming and queuing for ages. Never again.
• Y6431YMjonathanh (2/5): Not great - No hot water for a shower, forced to get cold shower. Offered complementary breakfast but so did every other guest and they did not advise us to book breakfast ahead of time. Sink was blocked so was also unable to use sink without it overflowing.
• spvdevon (10/5): Always book Premier Inn now - I needed a hotel room in London for 1 night; I didn't mind not being in Central London but wanted somewhere near a tube station. As always now I first check Premier Inn and found this hotel. Fantastic price so I booked it - the Arnos Grove underground station is about a 7 minute walk from the hotel. I checked in using the self service; my room was spotless, clean and modern. Bathroom also spotless. Slept really well, didn't hear any from other guests or from outside. For the price it was brilliant, I paid under £50 and couldn't fault the hotel. Arsenal Football stadium is just a few stops away on the same line so easy to get to and from; central London is about 30 minutes away on the underground. There is an Aldi just round the corner from the hotel along with a tiny Morrisons shop; a large retail park is about a 15 minute walk away. Highly recommend.
• mounirab580 (10/5): Kind team - Very happy with the tam specially Bibi very kind ,professional and made us feel like home . My little daughter loved her so much
• richardbG2695AX (10/5): Great stay in convenient location - First class service at Premier Inn, New Southgate. Team were friendly and check in was quick and easy. Room was clean and beds super comfortable. We were staying for 2 nights and taking in the usual London highlights and a concert at nearby Alexandra Palace. Breakfast was a choice of continental or full English with ample choice, well cooked and choice of teas, coffees and cold drinks with free refills. I ate in restaurant one evening due to family member not feeling great and had their burger with fries and slaw. Great meal at a reasonable price. The team, as mentioned were fantastic, really friendly and helpful. Highly recommend
• Roving528604 (10/5): Overnight stay with family. - A good location for where we were going. Calm, friendly hotel. The room was spotless. The staff were friendly and helpful. Special mention to Bibi, lovely lady.
• AngieF974 (4/5): Unfriendly staff - When we arrived the lady on reception was rude and seemed like she didn’t want to be there. The Wi-Fi was down and she asked us to pay in cash. I don’t carry that much cash on me. The next day we went out and when we came back our key card wouldn’t work had to queue to get it reset. My daughter went out in the evening. She arrived back around midnight. Her key card wouldn’t work. She went to reception. Told them the name on the booking. The staff on reception said it was not the name. Refused her entry. Luckily she rang me and woke me up so I could go down and let her in. Must have the same issue as the morning with the other key card. She was very upset. I also had paid for an early check in. But due to delayed trains we didn’t get in until 3.30pm. I asked if the early check could be refunded and the rude receptionist said no way. Also the shower needs looking at because it didnt work properly.
• Romicha (10/5): Simple honest review - This is my forth time staying at the Premier inn Paddington Basin this year. The location is great if your portal station is London Paddington and it's nice to be on the Basin away from all the traffic, but with a few nice eateries. The hotel is warm and friendly and the staff are welcoming. The rooms are basic but comfortable as one would expect from Premier Inn. It is a little pricey for a Premier Inn but I guess this is taking into account the location. I will be back as it is very convenient.
• philsM9096DJ (2/5): Dont stay in room 5 with a family above u they won't refund u - Worst night stay ever family above kids banged on the ceiling hours complain nothing done next morning same again ask for refund nothing done from a long train journey to have no sleep horrid stay
• 70lesleyk (2/5): Find another hotel!!! - Don't touch this hotel. I stayed for 5 days while working for a client and was bitten whilst in bed on 4 consecutive nights. The hotel said that I must have brought the bugs in as there were no signs of bugs! Obviously not as I hadn't been bitten before I arrived, nor after I left, so it doesn't take a genious to figure that one out.
• JulietteWyn (10/5): Recommended hotel for short stay in london - Location easy to find. Friendly staff. Room had everything we needed including nice towels & tea/coffee tray. Option to restock coffee & tea during our stay using items set out in easy to locate trays in foyer. Really good choice at breakfast & tasted great!
• tarynm961 (6/5): Great if was able to shower - Staff very friendly especially Koyel who was extra helpful. Visit spoilt by no hot water for our 2 night stay which was out of hotel’s remit but we were promised a full stay refund as compensation which was very reasonable.
• anitasM33OH (6/5): Review - Had a qr code to do self check in but got a hostile response from a colleague there. Then when checked in got told that the hotel had no hot water & was told that it would be back on by late afternoon. Next morning still no hot water. Unacceptable!
• U7548SMlesleyg (10/5): Weekend in London with easy access to transport & fantastic hotel atmosphere & assistance. - This hotel was amazing. We are both disabled to a hotel close to Paddington station was a must. Literally just across the road and our experience with all staff was excellent.
• J9644TFvitorc (10/5): Thank you Bibi - Bibi was exceptional in resolving a problem with my reservation, which allowed me to sleep after a night of work. Thank you.
• aarz79 (8/5): Usual premier keepin up with area costs - Decent sleep, not the best but its a premier prison...u cant open a window.. food on a 4/5... breakfast hit n miss, bar very expensive but thats southern... 7.25 a pint of madri thats £4 in the north.. why.... cos the south need to take more..
• SimonP882 (4/5): Disappointing. - Stayed one night. Decided to eat in restaurant, wasn’t busy but staff couldn’t cope. Very slow, not friendly either. Bedroom had a very noisy vent, no instructions for a/c either. Mentioned it to reception in morning. Manager advised I email customer relations who were utterly useless when I did email them, infact weeks later I am still waiting further reply which clearly isn’t coming! Like most businesses staff make up answers and aren’t trained. Stayed in numerous Premier Inns and this is definitely the worst from my experience.
• sallyd613 (10/5): London sightseeing - The location was ideal, close to Earls Court tube station and main bus links. Though on a busy road the room was very quiet. Clean and tidy as you would expect, well appointed room. Staff friendly and helpful. We have stayed in many Premier Inns over the years and the breakfast here was quite simply the best we have ever had. Full selection of juices, cereals and pastries. The cooked food was freshly done, and very good quality. The young ladies looking after the room were very attentive making sure nothing ran out.
• neidin2023 (10/5): Good value hotel - Very good location, quiet rooms, nice breakfast. Check in was very friendly and helpful. Food store was 5min walk from the hotel.
• 246kente (8/5): Comfortably and affordable. - The hotels is in a new furbished area by the Paddington basin. Not fair from to tube stops. We were having a stay in the family room. 2 kids on singel beds, me and my wife in an doublem next time I will ask for a single duvet. As non of me or my wife like the double duvet. The hotel experience in totalt is great. Simpel breakfast but very easy for my celiac wife and me in terms of calorie counting. The only minus we had during they stay was that charge us with an third breakfast even though I ask for only 2 days of breakfast. I complained and the refund the third. However still waiting for the money. But has been 9 days since we came home. But the website says it can take more than 10 so will se. In total a great stay.
• HappilyMarried08 (6/5): Men in room on arrival! - We travelled as a family of 4, and a relative also stayed. She had her own room. After checking in around 7pm, she went to her room to find 2 men in there. House keeping apparently!! Very very disconcerting for a single female traveler. No explanation of why they were in her room. After heading to the bar area, and getting back to her room later, she realised the bedding was damp. Bar area welcoming and modern but service slow.
• PhotoGraeme (8/5): Good location for Hyde Park area - Massive 19 floor hotel very convenient to Hyde Park, at a reasonable price (compared to others). First time I have stayed here in ages. Made it easy for my very early start working in Central London. One benefit was that the breakfast started at 6.30am, so I could grab something to eat before departing. The downstairs dining area was good and the bar looked reasonable. Used the free WiFi as the Vodafone coverage was not good at the location. Nice touch was the electronic train service timetable in the lobby. Next time I stay here I will print out a map to guide me here from the underground station, Google maps got me lost constantly (probably down to poor cell coverage). Of course I could just have got a cab !
• D4945TImt (2/5): The Silence is Deafening: A Masterclass in Customer Service Failure & Disregard - I am writing this review because a formal, serious complaint sent directly to the Hotel General Manager—and even escalated to the CEO—was completely ignored, forcing me to use this public platform. The service we received for both an individual booking and an upcoming large group reservation has been nothing short of an absolute debacle. 📞 The Initial Debacle: Ignoring Customers for Hours Before a recent guest's (VIP) arrival, I attempted to contact the hotel from 9 a.m. to 1 p.m.—a solid four hours. I have photographic evidence of the countless unanswered phone calls and ignored emails. The hotel staff simply would not answer the phone. This lack of communication is not just poor service; it is a fundamental failure of a business operation. The guest, whose accommodation and complimentary upgrade were already fully paid and confirmed by the hotel, was then incorrectly asked to pay again upon arrival. This wasted significant time and caused unnecessary stress, demonstrating a complete breakdown in internal communication and attention to detail. 📝 The Group Reservation Nightmare My most pressing concern was ensuring a seamless experience for our large group arrival. Given the substantial revenue this group represents, I expected, at minimum, basic professional service. Instead, the poor service continued: No Acknowledgement: I sent multiple emails detailing crucial changes and requesting assurance for pre-confirmed arrangements. Not one confirmation was received. Upgrade Uncertainty: Crucial, pre-confirmed complimentary upgrades for guests were not confirmed to be processed, creating massive anxiety about their arrival. 📢 The Final Insult: Complaint Disregarded I explicitly demanded a prompt response from management outlining the steps taken to prevent further issues and guarantee a flawless group check-in. This formal complaint, which detailed multiple documented service failures and involved significant group revenue, was met with absolute silence. This is not the standard expected from a reputable chain like Premier Inn. To spend a significant amount of money and receive a service that is actively detrimental to business operations, capped off by a team who refuses to even acknowledge a formal complaint, is staggering. The lack of attention, the hours spent trying to reach staff, the payment errors, and the complete disregard for follow-up demonstrate a deep-seated problem at this location. I strongly advise anyone booking, especially for a group, to choose a hotel that values its customers and can manage basic communication.
• Taylaphelan (10/5): So helpful - We had a great time at premire inn, Sayuri and Mantas were so helpful when we checked in, they accomodated moving us and our friends rooms close together and nothing was to much! Very hospitable and so friendly!
• Mark74London (2/5): Steer clear of here if you need parking - Steer clear of here if you need parking. It's a decent enough hotel in a reasonable location but they have a major issue with parking - other reviews mention folk getting parking tickets for making mistakes but even if you park in a Hotel parking space, and pay Premier Inn for parking, you might get a ticket - the parking company managing the residents parking (it's a shared car park) gave me a ticket. In the end I managed to get it cancelled but had go through two appeal processes, and spent many hours fighting it. I got no help from Premier Inn - both the central guest services and the hotel itself had no interest in helping me, or even taking action to prevent rogue parking companies acting in their car park. In summary: avoid if you need parking.
• kirshae2025 (10/5): Outstanding staff and perfect location - We arrived with my three children (ages 6–10), planning to just drop our bags before heading back out into the rain to see the Halloween decorations. That’s when we met Nejam and Vika, who greeted us with genuine warmth, made conversation with the kids whilst we were getting sorted, and offered us an early check‑in. The corner room they gave us was spacious, comfortable, and had lovely city views — far better than I expected. This was my first time at Paddington Basin, and it’s by far the most welcomed I’ve ever felt at a Premier Inn. The location is excellent: right by the canal, perfect for walks to Little Venice and along Regent’s Canal to Primrose Hill, with Paddington Station just five minutes away. The area also has plenty of places to eat and lots to see, making it a great base for exploring. We added the breakfast option at Bar + Block, and again the service stood out. A lovely member of staff seated us, ensured we had everything we needed, and even chatted with us as we left — asking about our plans and if we’d be back the next day. His kindness made the morning feel brighter and was the nicest breakfast service I’ve ever experienced. This stay reminded me why I keep coming back to Premier Inn with my children: consistency, comfort, and staff who go out of their way to make things easier. At Paddington Basin, those qualities were paired with a beautiful setting, a welcoming team, and even a breakfast experience that felt personal and memorable. It’s a spot I’ll happily return to.
• ainsleighg (10/5): Amazing experience - Bibi was absolutely fantastic! from the second we walked in, from helping have a drink at the bar to letting us check in early she was provided nothing short of amazing customer service! would 100% recommend this location and definitely will be returning on our next trip!
• paulmQ9527SE (10/5): Warm welcome and a great base for London - We stayed two nights in early November on a leisure trip and booked a double room. Check in was easy and friendly, and Bibi on reception deserves a special mention for her welcoming manner even though she was full of cold. The room was clean, the bed was very comfortable, and the temperature was spot on. Wi Fi worked well for browsing and planning our days. The bathroom was clean, though it would benefit from a little maintenance, the bath seal was heavily cracked and the bath panel a bit loose. I also found the supplied shower gel very watered down which was disappointing. Location is a real strength, Arnos Grove tube station is a short walk away for quick access into the city, and having parking on site made everything simple. Considering this was a stay in London, the value for money was very good. Overall, a relaxed and reliable stay that ticked all the important boxes. Five out of five from us, and we would happily return.
• teaimenkovic (10/5): Leasure stax at Premier Inn Paddinton Basin - Great hotel for family, great location, close to underground. Very helpfull staff, excellent breakfast. Wifi was not good especially in the evening.
• Seaside674012 (6/5): You should be ashamed to call this a hotel! - There was no one to welcome us, if you have a hotel, have a reception!! We were very unimpressed. The floor in the reception area was sticky, and dint improve through our stay. The sheets on the bed didn’t even reach the end of the bed. The shower gel had been water watered down and did even lather! There was NO room service to make the bed or change the towels if required. The parking was not clear and the paid station was not in the hotel.
• saintgermain7711 (10/5): really good - very good .Go for premium rooms on high level floors .Excellent view over London and very quiet .Bed and room all great .Staff fine
• M6503IGsuep (10/5): A happy stay - A warm welcome from Mantas! He kindly made sure we had the room we were happy in. All the staff were so friendly and the room was comfortable with great lighting and heating that worked! Altogether a happy stay and we will be back! Thank you
• sophie_c0007 (8/5): 2 Night Stay - Okay location, 10 minute walk to a tube , you have got a Starbucks, Morrisons corner shop, b and m and Little Aldi up the road, and a M and S petrol station. Atmosphere- Was good,Very Calm and welcoming. Room - it was very clean, apart from stains on the side of the bed. Value - When looking online the price seam reasonable, good place to stay if you don’t want to spend a fortune on a hotel in London, but don’t mind traveling into London by tube as it is a 25-30 minute tube journey into kings Cross. Noise - Considering the hotel is next to a busy road, I hardly Hurd any noises, the only sound I Hurd from outside was if a ambulance went by, and even down the corridor I think I Hurd about one door close. Service - The Receptionist I had was Bibby and she was amazing, booked me in, I had to ask for a few extra bits, ironing board and iron, I got it straight away, my Unlimited Wifi wasn’t working and she helped me out and fixed it for me! She did an Amazing job ! Very happy Costumer.
• jennyhV7041JM (10/5): Great location - Great location and easy to find from paddington station. Clean and comfortable rooms. We did not eat there , however the food smelt great. Easy check in and check out . Great views of London from the room.
• Journey10354837552 (10/5): BiBi is an amazing manager here!!! - BiBi is an amazing manager here at Premier Inn, she was very accommodating when we had an issue with our booking, she was very understanding and helped us in every way that she could, She would check up on us during breakfast and ask if we needed anything. Overall she’s a great personal and i would recommend staying here just for her!!!
• davidlQ4858KK (10/5): Great 3 nights - Stayed at many places for 3 / 4 nights in London for Concerts and Galleries / Museums, this if not the best (been many times) is certainly one of them. I would stay again without hesitation.
• D7298BXsimonr (10/5): Comfy place, useful for location - I stayed with family over half term. We found the room to be clean and happily near the lift. The breakfast was good- managed to snag some pastries before they all went. Kelly and Masha were helpful and kind. Thank you!
• Fearless26557596657 (10/5): Great stay, nice staff - We recently stayed at Premier Inn hotel and had a wonderful experience. Everything was welcoming, comfortable beds, great location, and reasonable prices. The staff were nice and friendly and seemed to clearly care about the guests’ experience. Especially, Sonila, always greeting with a smile and a willingness to help, went above and beyond to make sure we had everything we needed. We’ll definitely be recommending this hotel to friends and family.
• B6896IYantonellad (10/5): Great service - I was checked in by sonila she was great very helpful and served by sayuri they are very kind and smiling always even in busy workplace thank you saluting and sonila and dinner was great
• F8721DPdianas (10/5): Fantastic - I had a great experience at this particular branch. The food is great I especially love the raviolis that’s part of their new menu, the place was very clean and the staff is extremely accommodating, in particular Sonila was fantastic she was super friendly always checked if everything is fine and very helpful with everything. An absolute star and a true asset, she was great! Thank you premier inn New Southgate
• ParsiTravellerFreddy (10/5): Wow!!! - Went for dinner and was surprised with how nice the restaurant was. Marii served us and was very attentive. Got out orders right and checked back on my steak. Thanks a lot will definately return
• nicolae656 (10/5): Clean, friendly staff and good value! - Rooms are very clean and comfortable , staff are helpful and friendly, we had a great stay and good game for money thank you!
• Itaru (8/5): - 交通の便が良い。ホテルのサービスも良い。
• V8474SAseanb (2/5): Don't go - This hotel has been run down, needs an urgent refurbishment in all areas. - Don't go! The hotel is tired, dirty and needs a refurbishment in all areas. Carpets dirty, floor boards creaking and rooms not clean. Premier Inn need to up their game at this hotel. Really disappointing and not up to their normal standard.
• IanandFi (6/5): Great location, Looks attractive enough from the outside. Old and tired inside. - Great location for Earls Court Tube Station, but it is a tired hotel. We've stayed at many Premier Inns in and outside London. This one is a much older hotel and although the room was clean enough, it felt damp and the plumbing struggled. Bath filled up quickly with shower water and toilet was slow to flush. Overall it didn't spoil our weekend away but I won't be returning to this one unless it gets a revamp. There are far better Premier Inns.
• 177Jill2014 (10/5): Second stay this year. Just as good as the first. - Stayed this weekend with our 13 year old grandchild. Large clean room spacious bathroom, bath with shower. Took advantage of the meal deal offer great value. Friendly staff team who couldn't do enough for us. Fantastic location 5 mins walk from Earls Court tube station. Would definitely stay here as a Base.
• H8912CGjenniferp (8/5): Good, central and close to everything in west/central London - Clean, modern, lovely powerful hot shower, easy check in. Nice quiet vibe. Central, 5 min walk from earl court, Tesco superstore in Kensington and 5 min uber ride to Holland Park. Things to consider- no plugs by bedside, there are usb plugs but do not fit newer I phone models (which many many people have) 1 pillow very flat. However would stay again but I think they need to put more plug sockets in their rooms!!
• Z474PUlaurar (2/5): Double charged - They charged me twice to stay here. On arrival the payment was taken but in a pending state. Despite evidence in app it had been paid the manager insisted on a second payment to let us stay saying he "knew if would bounce back". It didnt. I paid twice. Bank had advised he cancel the first charge, again he refused offering only his email saying "if it does come out twice trust me ill refund it immediately" didnt care about the financial difficulty it would cause to pay twice. Spoke to guest relations who have issued a refund but that will be another 5-7days before I have my money back. Horrific service
• cuzzy8181 (2/5): Left Smelling of Sewage – Bathroom Unusable - I stayed at the Premier Inn Kensington Olympia in September and unfortunately had a very unpleasant experience. The bathroom had a weird smell on arrival which became much worse during the night, spreading into the bedroom. My son opened the bathroom door while we slept, and by the early hours the whole room stank of drains and mold. The smell was so overpowering that I couldn’t use the bathroom properly and was unable to shower. We left the next morning still smelling of sewage, which was both unhygienic and embarrassing. I contacted Guest Relations afterwards and was disappointed with their response. They told me I should have spoken to staff during the night because they are available 24/7. My view is that it is not my job to room-check for obvious problems and if staff are always available, the room should never have been allocated in the first place given the smell. Premier Inn only offered a partial refund, despite the fact that the bathroom was unusable and our stay was ruined. Apparently the smell of sewer and being unable to shower isn’t doesn’t qualify for the “Good Night Guarantee” they promise. This is not the level of service or quality I expected, and my experience did not reflect the standards Premier Inn advertises. WiFi was poor and there were hairs in the shower so pretty sure it hadn’t even been cleaned which would explain why they didn’t pick up on the smell before allocating us that room.
• elainemZ3318YD (10/5): Great location for our weekend stay in London - Great quiet location, clean reception area, staff friendly. Nice relaxing atmosphere. Room clean and comfortable. Breakfast great as usual. Would recommend and would stay again.
• lis123355 (2/5): NEVER AGAIN TERRIBLE PREMIER INN - I Would never stay at this premier inn again. It is Quite run down and tired. After staying here for two nights, hours after returning I had extensive bites over my body which could have only came from this hotel resembling either bedbugs or fleas. I complained to the hotel who didn’t want to know and the response was far from reassuring. I have been a long standing regular customer of premier inn but they would rather lose a customer than put things right. Shocking aftercare service and quite frankly shame on you premier inn, I will be taking my business elsewhere as you do not care about the heath and hygiene standards that you provide your guests. This was not only uncomfortable and distressing but completely unacceptable from a hotel that claims to offer clean and comfortable accommodation. There was little urgency or concern shown about what clearly appeared to be a serious hygiene issue. I expect a far higher standard of cleanliness and customer care from a major hotel chain. Whether it was bed bugs or another cause, this experience has made me question the health and safety standards of premier inn. I now have to deal with the aftermath — the discomfort of the bites, medical treatment costs, and the stress of possibly bringing an infestation home with me. They do not care, absolutely terrible!!!!!!
• U3325BWjanet (10/5): Birthday celebration weekend stay - Fantastic hotel 5 - 10m walk from Earl’s Court tube station and great for Chelsea area and exploring the city. Staff universally friendly and welcoming, really clean, tidy and spacious room with comfy beds. Breakfast everything you could wish. Amazing value in London - would DEF recommend and stay again.
• ytse411 (10/5): Comfy quiet place to sleep! - Great place to stay! Comfy bed, very quiet, lovely staff. Went here on a solo trip from the US. Reserved a premier room which was on the top floor. Breakfast buffet was enough to start the day. Basic room, but they dont hesitate to provide any needed things. Would definitely book again. Walking distance from Holland Park Natural History Museum/V & A museum, etc. Earls Court area has lots of places to eat.
• yogakaren2016 (10/5): Great location, perfect for a central London stay. - Location was spot on - 5 min walk from Earls Court underground station, 10 min walk to Olympia or Kensington High Street with it wide array of shops, eateries, coffee shops and supermarkets. The room itself was small, quiet and clean - perfect for a short stay. Note: in a standard room the USB charge point for the phone is USB-A at the bedside table. A power socket was at the desk on the other side of the room.
• samanthajH7604TR (10/5): Amazing - We arrived stressed and not knowing what to expect . It’s true the decor is a little tired . The bed is super comfy - the room and bathroom was spacious and had everything we needed , clean and tidy Mum is in a wheelchair but can walk a little way The staff here at Kensington Cromwell rd Went out of their way to accommodate us - helping always with the wheelchair . Chatting making us - ( mum ) feel very special Eli ;- your an absolute star . I wish there were more like you in the world . Barbera and Morishka in the mornings were stunning - kind considerate and couldn’t do enough The gentleman chef who was working Sunday 31 Aug ( I’m so sorry I don’t know your name - was asked to assist with the wheelchair . Thankyou your help was very appreciated The Hotel is great value for money . The staff just brilliant Xx
• Pioneer780242 (10/5): Brilliant staff - What you’d expect from a Premier Inn - comfy bed, functional and clean room. Good location for museums & close to Earl’s Court so convenient for getting pretty much anywhere else. What made it 5* was the service - all staff were so friendly & welcoming & so helpful, couldn’t fault them!
• TimP554 (10/5): This is where we'll stay whenever we come to London. - We love this place - it's a five minute walk from Earl's Court tube - there was even a street juggler (in the middle of the road...) last night as we left. The air con is priceless after a hot day in London. The staff are really helpful and friendly and we plan to use this hotel now as a base each time we come to the capital. Next time we'll take advantage of happy hour.
• Melarina82 (10/5): Great stay again - We have had a lovely stay here . Room was bigger than we expected which was great . Bedding did have stains but was clean . Bathroom was clean and the towels were soft . Beds as always were super comfy and we all slept very well . Staff were all very friendly especially the breakfast ladies and a special mention to Bonnie who chatted to us at the desk and made our stay even better
• agnesfV5176KS (10/5): Such an enjoyable stay! - My stay at the Premier Inn London Kensington (Olympia) hotel was lovely. All the staff I came across were professional, helpful and friendly. The room was comfortable and clean. Breakfast was very well cooked with a good choice of food. I would definitely recommend this hotel and will certainly keep it in mind when I next stay in London.
• sandrawP8205YE (10/5): Family overnight stay. Good value. - Stayed here for one night with my daughter and 2 grandchildren aged 8 and 13. Family room clean and comfortable as was the bathroom. Nice hot powerful shower. We paid for breakfast (kids eat free with a paying adult) Food plentiful and freshly cooked. Cereals fruit cooked breakfast and continental all available. Dining room not too busy at 9am and plenty of helpful staff. Hotel close to Earl's Court Underground Station. You could walk to museums and Hyde Park. We have stayed here before and will return. Good value for a London hotel.

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