Premier Inn Plymouth City - Lockyers Quay

Location: 1 Lockyers Quay,Coxside,Plymouth,Devon, Plymouth, GB

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Parking
• Air conditioning
• Restaurant
• Breakfast available (surcharge)

Rooms Available

• Standard double with a view

  A great view, super-comfy bed, powerful shower and blackout curtains – our double rooms have everything you'll need for a great night's sleep.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard family

  The same comfort you know and love, just with a modernised look and feel! Our family rooms include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard twin - double bed and sofa bed

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* bed paired with a sofa bed, which can be arranged into a single bed.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Standard twin - two single beds

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more. Enjoy two of our equally sized, super-comfy 3ft wide beds fuss-free and say goodbye to the awkward "no you have the bigger bed, it's fine, really" chat.

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Premier Plus accessible

  As well as more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room, our Premier Plus Accessible rooms offer Ultimate Wi-Fi, a coffee machine, a mini-fridge, bedside USB ports, an iron, an upgraded workspace and more. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access.

  • Air conditioning
  • Coffee machine
  • Free WiFi

• Standard accessible

  Our accessible rooms offer more space, a double or kingsize bed between 480mm and 520mm in height, and wider entry bathrooms with a lowered bath or wet room. At our hotels with 480mm height mattresses, our teams may be able to raise the bed for easier wheelchair access. If you have any accessibility questions before your stay, please get in touch with our friendly team at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

  • Coffee/tea maker
  • Shower
  • Desk
  • Free WiFi

• Accessible room

  A large room with a 480mm-high bed, level access en-suite shower room with folding seat & wide-entry doors

  • Shower
  • TV
  • Hair dryer
  • Free WiFi

• Standard family with a view

  Our family rooms with a view include a double or kingsize bed, plus a sofa bed and pull-out bed depending on the number of guests staying in the room. We also provide travel cots at no extra cost. Room size and set up can vary based on the hotel and the number of guests.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

• Standard double

  The same comfort you know and love, just with a modernised look and feel! Enjoy our latest design, mood lighting and more.

  • Coffee/tea maker
  • Shower
  • Hair dryer
  • Desk
  • Free WiFi

Guest Reviews

• andrewhC6817SZ (2/5): Grubby - Grubby room, stayex 2 nights no room clean or bins emptied. Tea, milk etcnif topped up. No information given about pub being closed. Reception staff abrupt... I adkedfor more milj and tea... Response, its over there. Need some customer service training. Icd bee. Using Prrmied inn Regular since it first opened, its going diwnhill fast.
• vodkababe_wales (10/5): A lovely stay - Staff are incredible, so pleasant, welcoming and helpful. Rooms are comfortable and clean. Parking is free and plentiful. Breakfast is cooked fresh to order and delicious with a fantastic continental choice too.
• bikesteve (8/5): A great location and the normal Premier inn standard. - Another good stay at this hotel. An ideal location and a very comfy bed. Just starting to show signs that's it need a refresh. The standard of cleaning could be a little better. All of this did not affect our great stay.
• DinerHappy (8/5): Premier Inn Peterborough North - Everything was as expected. Comfortable but not luxurious. Dinner and breakfast were excellent. Staff were friendly. No drama.
• JackieN491 (10/5): Excellent, value for money - A wonderful experience Warm and friendly staff Clean and spacious room with everything we needed We will be returning Thank you
• secretshopperatlarge (4/5): Dissapointing - Worst premier inn i have ever stayed at. I stay in premier inns 4 nights a week for about 48 weeks a year and this place is something else. Checked in at 4.45 pm to find room wasn't ready..once in room found it tired and dated and the batteries for the heating controls were missing.. Booked for evening meal and arrived 10 mins early to be told I would have to wait, pub/restaurant is not open to public or walk ins...never seen this before.. room price was nearly double for 2nd night stay even though room wasn't serviced..food was easier if they said what they had rather than what they didn't have.... Room wasn't overly clean..massive nail in the coffin for premier inn...hello Holiday inns .
• I7855REguys (10/5): Brilliant hotel good location and facilities good for public transport plenty of takeaways reasonable prices good parking for ou - Great hotel and staff.great location ample parking good food and bar service comfy beds and good shower and tea and cofffee
• andreamA8421QV (2/5): Rooms not clean! - I booked 4 rooms for a special family get together! Three of the rooms were appalling! Full of mould dust and grime! Lights out, heaters not working and curtains on the floor! This is not acceptable! The Lady on reception was not interested! The smell of damp and dirt was not acceptable! The picture advertised certainly did not represent the rooms! The location and parking however were very good!
• 163anitae (10/5): Premier inn was standard but staff were beyond brilliant - Ended up in premier in pontypool as I was travelling to abergavenny but the roads were closed because of the storm. I arrived stressed and unhappy but Pippa on the front desk was brilliant. She helped me get everything sorted and completely bolstered my spirits even making me laugh. In the morning I had a nice breakfast and Lynne on the front desk was checking roads for people as they checked out. The premier inn was very standard in terms of comfort. I’ve not had a bad one yet but the staff who I spoke to definitely made the stay exceptional.
• danmR5028IR (10/5): Premier inn pontypool Nov 2025 - I had a great time staying at premier inn pontypool. Beds were extremely comfortable as always with premier inn, I swapped rooms due to TV not working in my first room but Emma on the dask got everything sorted promptly without fuss. Harvester next door isn't included with meal deals for the premier inn. The breakfast at the premier inn was great, I often stay at different ones and breakfast can be hit or miss but the chef Steven at premier inn pontypool serves fantastic breakfasts along with being extremely friendly engaging with guests and even helping other staff members. Great stay overall
• P6025SSkuldeeps (10/5): best pizza and service !! - The best pizza i’ve ever had, i enjoyed my evening and was well taken care of by Una the chef, Darrian, and Peter, thank you i will be back.
• 211katg (6/5): Tired and smelly - Very mediocre and tired hotel. Reception lady was lovely, the position is great, breakfast was ok but pricey. Inside, the room size and amenities are fine but the room smelt damp and like drains.
• G3308HRjohnr (10/5): Excellent - Hotel was nice and what I needed for my trip working Tracey at reception was very helpful and made my stay comfortable was there two weeks
• C890AOwaynel (10/5): Excellent - Very good hotel service from the Lovley Tracy she was very accommodating and polite and credit to the company made my stay alot better
• tomkV5065YZ (10/5): Great place to stay when visiting Plymouth - Had a great stay! The room was clean, staff were super nice, and the location was really convenient. Would definitely stay here again, great value for money
• richardsZ8612HE (2/5): Very poor premier inn at Lockyer's quay - Very poor experience, mattress was very uncomfortable, stains on the chairs, expensive for the quality of the room. The heater was very loud. We won't be going to this premier Inn ever again.
• Getaway12275751595 (10/5): 5 star Ruby - Ruby on reception was EXTREMELY friendly polite and helpful a asset to premier inn Looks after people with a constant smile on her face
• Albamar4 (4/5): No information about bar /restaurant facilities - The staff at this hotel were great and an assett to your chain however the very limited bar/restaurant facilities, which we were only advised about at check, was extremely disappointing
• callumh764 (10/5): Friendly helpful hotel - Always stay at this hotel when I work down in Plymouth, staff are always friendly and helpful, especially Ruby Rooms always have a fan which for me is a must when staying away.
• stevejB506JI (4/5): Disappointing - Although the room was up to the normal standard expected from Premier Inn, it was very odorous which is probably why the window was fully open on arrival. Some air freshener may have helped. The bathroom main light also didn't work, again I'd have expected that to have been reported and repaired from the last clean of the room and before its re-opened to the next guest.
• 470dilipl (2/5): Avoid at all cost - Avoid at all cost! I was first given a room that had not been cleaned. The second room looked like it hadn't been refurbished since the hotel was built. The bathroom had a corner sink that wouldn't be out of place in a Trusthouse Forty hotel and an avocado-coloured bathroom suite. The furniture was falling apart and held together large wood screws.
• GoPlaces42574384352 (10/5): Professional and freindly service - Cant prsise the staff at this premier inn highly enough from the outset rebecca took care of our booking and car parking with a kind and professional manner and hasslefree we then were left gifts by fernanda in our room cassidy who checked us in and cameron who cleaned the room these 4 individuals deserve a lot of praise and are a credit to the premier chain will defo reccomend to friends and cant wait for our next stay
• Kttm64 (10/5): Lovely stay - We had a lovely comfortable stay, our room was clean thanks to Cameron, our gifts left by Fernanda was very much appreciated and such a lovely touch😊 cassidy couldn't be more helpful when checking in and Rebecca was a delight from booking with her with our accommodation and car parking to all her help with local places to visit, a very big thank you to you all, see you again soon 😊
• 793amw (10/5): Excellent service - Clean room, excellent customer service. Lovely friendly staff especially Sue who served up breakfast. We will stay here again!
• 876livd (2/5): Don’t even bother booking this one - It was vile The towels had orange and brown stains on them and smelt weird The corridors smelt musty and the carpets had weird stains on them There was food left on the stairs The breakfast staff were rude to customers, seemed to hide from any customer The plates were stained The tables were sticky and all seemed to have dirty plates on them
• deborahbR878ST (10/5): Fabulous stay & Staff - Excellent stay, quiet, comfortable and fabulous staff. We opted for a breakfast, so glad we did, helpful staff, perfectly cooked, lots of variety, catered for my allergies. And a big thank you to Una the chef who personally checked on us and offered additional breakfast if required. Can't fault our experience, exceeded expectations. Thank you Peterborough North, you are all amazing!
• 549vivm (2/5): Best avoided, unless you are desperate - Reasonable cheap hotel nicely located. But very cold rooms with limited sound proofing. Parking is £9 per 24 hours. The restaurant is a stomach bug hive, avoid at all costs. Plates and bowls absolutely filthy, food all over the floor and hostess was very put out when I asked to move to a table that didn't have someone else's crumbs and spilt coffee all over.
• N7421UNlauram (10/5): Great location to docks - Delightful, approachable and helpful staff. Clean rooms fabulous location, walking distance to the harbour and local food places.
• Happiness28889347741 (10/5): Friendly and welcoming! - Lovely welcoming staff. Nothing was too much trouble. Sue served us breakfast on both mornings and was very friendly. The food was great and came to the table in quick time. That was our first visit, but rest assured, we'll definitely coming back! A+++++
• callumsR4949EK (10/5): Amazing staff - Amazing staff Natalie Beth and Bev. Very friendly and welcoming. Recommend this hotel to everyone. Nothing was too much trouble
• sarahgK6074KM (10/5): Friendly welcoming staff - My husband and I have just had our 3rd stay at this Premier Inn, and we wanted to give a special mention to Tracy and Bev who were working in the restaurant. They have both been incredibly friendly, helpful, and accommodating. Nothing was too much trouble, and they made us feel so welcome from the moment we arrived. Their kindness and attention to detail really made our dining experience extra enjoyable. All the hotel staff were also very pleasant and welcoming. We’ll definitely be back.
• Guide14092260745 (10/5): 5 Star Experience - My stay was turned into a 5 star experience by the kind assistance provided by Natalie on the Reception Desk. Thank you Natalie, you are a credit to Premier Inn.
• A8153AYnicolar (10/5): Bev is the best - Bev the manager was amazing and so helpful. I really enjoyed my stay thanks to Bev and the team. I will definitely return.
• Oldwolf1971 (10/5): Plymouth town. - Lockyers Quay is on the edge of town and at the harbour side and Its in a great location for exploring Plymouth. The car park was busy when we arrived as there was an event on in the harbour and the car park is next to a pay and display car park. The rooms are great as we always do find a Premier inn, spacious, clean, big bathroom and comfy beds. If you have mobility issues ask for a room near reception as the corridors go on for miles. The staff are very helpful and polite.
• GeraldR831 (2/5): Tired - Tired facility bordering on grubby. The attached pub where one has breakfast/dinner looks like it's ready to close down. Staff bored, disinterested, going through the motions. Depressing stay.
• mohammedsV4237HT (10/5): My stay at premier inn Peterborough - Had an amazing experience at the premier inn north in Peterborough excellent service from the lady at the desk named Roxy made me feel very welcome and was full off smiles would definitely recommend this place to everybody.
• Pioneer746396 (10/5): Clean, comfy with a lovely breakfast - Clean, comfy and good value if you book early enough. Sue the breakfast waitress was particularly helpful. We will return.
• 917ama (10/5): Overall good - Stay was overall very good. Bed was comfortable, and staff were great. Evening meals were good, but senior management need to sort out staffing levels - having only one person waiting tables AND doing the bar and only on chef is not good. Especially when it was as busy as Friday and Saturday nights were. Again - the staff were great, and did the best they could in the circumstances.
• andywN6376NH (10/5): Stay - Great stay Beverly and Roxanne were great they made me laugh a lot will be back to stay the food was nice but restaurant was quite old and no atmosphere the chef Ella said hello and Natalie was great
• joshbX5849FO (10/5): Fantastic - Had amazing stay at peterborough north. Natalie is very polite and caring towards her guest. She did amazing job in restaurant and reception. Natalie always puts her customers first and always help them out.
• V8J (10/5): Great overnight stay, staff, room and food excellent. - We had a single overnight stay and were really happy with the experience. Reception staff were really friendly and helpfull. The room was comfortable and spacious. Breakfast was delicious and perfectly cooked.
• marshabO7533JH (6/5): Not a peaceful night's sleep. - Not the best Premier Inn I have stayed at as the housekeeping service was appalling. The extractor fan in the bathroom didn't work and a light above the bathroom mirror was out. I was more tired after my stay due to a constant howling sound against the outside vent next to the room window. The room was dated and a little dusty. Would I stay here again.... Ummm no.
• V222NEdavidh (10/5): A good sleep in a quite comfortable environment. - Perfect nights sleep, super friendly reception, room was as expected, clean and tidy. The hotel is slightly out of town, but I was able to walk in to town, nice path down to the canal to start cycle rides. A great experience.
• A3967VYnickyb (4/5): Disabled review - Location brilliant Staff good Cleanliness v good Bathroom excellent except boxed in toilets cistern needs not to be boxed in for use with commode chair's Bed .... well completely inadequate for disabled users !! Too low even with the bed raisers I took with us of 4 inches. Mattress too soft need to bed firm with hardly any give
• VikkiWhitbread (10/5): Highly recommend - Rebecca went above and beyond and made our stay very special, I mesntioned we were local and staying the night as my sons 18th. Whilst we were out she decorated the room and left chocolates and biscuits!
• karensB5255XT (10/5): Excellent Stay - Excellent stay - highly recommend this - the staff were amazing, particularly the young man who booked us in on arrival - he stayed calm during the varying needs of the large party that I was with - great service, very friendly and helpful.
• lorraineb586 (4/5): Great location , not air conditioned rooms - Great location 10 mins from Barbican rooms very hot no air unconditioning provided a very noisy fan. Beds were not comfortable we have stayed in premier inns and these were the worst we have had. We not stay here again expensive for the rooms we had
• TyconBoss (4/5): Very Disappointing - On arrival I wasn't aware that the parking wasn't included in the overall price, so I had to pay extra on top for each day I stayed. I don't understand this approach but if feels one way to squeeze more money out of you! The bedroom had no air conditioning so trying to get ready in the morning was a challenge! The window only opened up a little and the fan they give you just circulates the air in the room and make no difference whatsoever. In the end my partner had to do her makeup in the car as it was a lot cooler outside, and we could make use of the air conditioning! The bathroom had mold around the shower head and the sink took ages to drain down after being used. You could look down the plug hole and see large clumps of hair! We raised our concerns to the receptionist but unfortunately, they said there wasn't anything they could do! apart from checking out and moving to their other sister hotel next door which had air conditioning! but we would lose our money for the room we paid for. I wouldn't be in no rush to head back to this hotel.
• P1303LOtonym (6/5): Car park charge RIPOFF - The hotel is perfectly fine, the location is brilliant and we always stay here but the lack of air con and just a fan in the room isnt the best when its absolutely boiling... the reason i only gave a 3 is because you have to pay for parking which is an absolute rip off and is the reason i will pick somewhere else the next time we visit family.
• conory818 (8/5): Polite Staff & Comfortable nights sleep. - Very comfortable night sleep and pleasant enough hotel for a 1 night stay. Reception lady was very pleasant and helpful. Stayed with Family whilst visiting South Wales. Would recommend.
• Freedom44644560801 (10/5): Friendly and comfortable - This Premier Inn is one that we use regularly when visiting family. We always know what to expect, which is comfort and friendly helpful staff.
• U1469KIalisonm (10/5): Wonderful staff thank you! 🤩 - I have stayed in this hotel many times. I stay with my client who needs an accessible room. The hotel itself is a little tired in places but all just cosmetic. It is the staff in this hotel who make it so special. Nothing is too much trouble and they all remain consistently cheerful and helpful. Sue, Lyn, Sue and Alison were present during my latest visit ⭐️⭐️⭐️⭐️ I would like to give a special mention to Sue Williams. On our last morning, she was managing the tables at breakfast. The cafe area was full and clients demanding. She was amazing. She had the tables running like clockwork and anticipated all needs and requirements while continuing to smile😊. Thank you Sue and the team. You are wonderful!
• S3617ELphilipm (10/5): Great service - We only stayed one night and couldn't fault it. Sue the receptionist was amazing. I've got a broken ankle and without asking she moved me to the ground floor. As there was no lift All the staff were friendly and helpful. I would stay again.
• M6827GSjonathanm (10/5): Lovely Sue - Great stay, no complaints!! Sue down at the breakfast restaurant was amazing and set us up for the day amazingly with great food and a lovely smile, will be back next time we’re in Wales!
• J5281KDcourtneyb (10/5): Staff, the food and hotel room. - Staff were amazing. Rooms were very clean and tidy, Kyla was very respectful and friendly. She helped me out with any questions that I had. The food was amazing.
• andymG2204DB (10/5): Rhiannon and the staff are amazing - Premier Inn you have some wonderful, warm and friendly super staff willing to go the extra mile Above and beyond. Our visit was for one night prior to a wedding. We arrived at 10-30 in the evening and welcomed so politely. We even had help with a dress that needed to be steamed to get the creases out. The following morning the breakfast was cooked to order and so fresh. I even had a problem with my dicky bow. The lovely Rhiannon was amazing and came to the rescue and my aid to help me look the part. We have stayed at many Premier Inns and have never felt this welcome before. We are already planning on another visit
• traceyrW8403LH (8/5): Pit stop during travel. - We have stayed at this Premier Inn before on a trip, so thought we'd stay again. The first time the room was nice and clean, but very hot, so had to have the windows open all night, and being at a busy junction, the road noise was constant. This time we stayed they had but a fan in the rooms, which was a nice touch This room appeared clean on arrival, but on using the bathroom we noticed several disgusting things that had been missed or skipped (see pictures). One looks like toothpaste on the back of the bathroom door, atleast, I hope it's toothpaste, and the second looks like a poo smear on the doorframe with added pubic hair for effect. Maybe give your cleaning staff a little longer, or have a more thorough check sheet. Over all, it was a good stay, helpful staff and a pleasant enough breakfast.
• lindasI7646AP (8/5): Fine for one night. - Stayed here for one night on our journey to Devon. Having spent the day with friends in Abergavenny we were very tired so slept well, despite traffic noise from the busy road. We had looked at the premier inn in Abergavenny and it was twice the price of this. The room was fine for what we wanted, the bed comfortable although I do find the beds to be very high, I'm 5ft 3in and can just manage to clamber onto the bed. We didn't have breakfast as wanted to get away early and eat further into our journey. Would definitely stay again. The lady on reception was lovely didn't get her name though.
• Z425KQkarent (10/5): Stay at Pontypool - Room very clean & tidy , comfortable bed and lovely linen A big shout to all the staff super friendly and helpful especially Sue at breakfast and Lyn on reception, what excellent customer service , they are absolutely stars 🌟 Breakfast excellent and great value
• dragonkingdomw (10/5): Great hotel, fantastic breakfast - Enjoyed my stay at Premier Inn Pontypool. Such an easy check in experience with knowledge and friendly team. The room although dated was very clean couldn’t have faulted it. Topped with a lush breakfast the following morning, that started my day off right.

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