Premier Inn Berwick Upon Tweed

Location: Berwick-upon-Tweed, England, TD15 1ER, Berwick-upon-Tweed, GB

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Breakfast available (surcharge)

Rooms Available

• Family Quadruple Room

  1 Double Bed and 2 Twin Beds

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Standard Double Room

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Superior Double Room

  1 King Bed

  216 sq feet

  
  

  Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Bottle of water
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Standard Double Room, 1 King Bed, Non Smoking

  1 King Bed

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

• Standard Double Room, Roll-in Shower

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Accessibility - Grab bar in bathtub

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wheelchair accessible
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace
  • Low-height counters/sink
  • Bathtub grab bar
  • Shower grab bar
  • Vibrating pillow alarm

• Standard Double Room, Accessible Bathtub

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Accessibility - Grab bar in shower

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wheelchair accessible
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace
  • Low-height counters/sink
  • Bathtub grab bar
  • Shower grab bar
  • Vibrating pillow alarm

Guest Reviews

• S3158ZTelainem (10/5): Last Minute Overnight Break - I’ve stayed in quite a few of these hotels but have to say this was the best. Room staff and breakfast all fantastic nothing too much bother! My husband hummed and hawed about booking breakfast but so glad we did it made our break x. Wished we’d booked extra night! We will be back’
• D5290VWamandac (4/5): Shabby room but everything else nice - The room it self was shabby. A strange stain on a chair which we didnt use, scuffs and stains on the wall and an awful smell of urine in the bathroom. The views of the bins were not ideal either. Don't think I would stay again unless I could guarantee a clean room. Staff were gorgeous, breakfast good and the bar / check in area is great - i loved the swap box for books and the spare toiletries for charity.
• scottgW2257OY (10/5): Best stay. - The girls here are the friendliest & welcoming you will find. I have been staying here while working away from home for the past year+ & have been made to feel like family. Always met with a smile, some top-notch banter & nothing is ever to much bother. Rooms are spacious, the food is delicious & filling. Can't thank the girls enough for my experience during my stays. If you are planning to stay in Berwick upon Tweed do yourself a massive favour book here.
• L7575CKsimonm (10/5): Relaxing - Good atmosphere with friendly staff Very clean room Great value for money Excellent location with good restaurants nearby
• A215IZdonnad (4/5): Noisy , drunks and police - So noisy with drunk people , then police arriving 2 am in the morning making arrests , lots of screaming etc , so very disturbed rest
• 909elaineg (10/5): Pleasant stay, great location - Pleasant stay, warm and comfortable accommodation, good breakfast and evening meal deal. Pleasant staff. Convenient location.
• O327UQpetern (8/5): Good place to stay. just take ear plugs. - The staff make the hotel, The room was good and Wifi good. Noise between floor levels need some improvment, it sounded like a horse above my room, this was with diffent people.
• 602zarac (10/5): Having a nice time with family - I’d like to say a big thank you to the team at Premier Inn Berwick-upon-Tweed for their great customer service during our stay. The staff were friendly, helpful, and made us feel very welcome from the moment we arrived. Our room was clean, comfortable, and perfect for a relaxing break. Both breakfast and dinner were amazing—great quality and plenty of choice. I would happily recommend this hotel to anyone. It’s genuinely the best hotel I’ve stayed in, and we’ll definitely be returning!
• D2959GNsimond (4/5): far too hot - room was so hot that we got no sleep , turned radiator down but was still very over heated, asked reception staff and was told it was automatic , left the place very tired, its a shame because it was clean and staff were very helpful
• Stephaniedawson (4/5): Crazily hot in the room - So the hotel is in a good location and the staff were very friendly but…… the room was akin to the temperature of the sun and nothing could be done apparently. We were told that an engineer had been requested “some time ago” and were offered a fan. It was nearly impossible to sleep both nights even out of the bed sheets - I would not risk this place again - the windows are sealed in the room so no option to get any air. If you like sleeping in a sauna this hotel is for you!
• 40lalat (8/5): Comfortable stay - Very lovely premier inn, different from other premier inns. Enjoyed our stay. Staff are very friendly. Breakfast just normal. Room was clean and spacious.
• Stay18182659890 (6/5): Time your arrival - Don't arrive before 3pm or you will need to pay to drop off your luggage or freshen up. Adequate parking spaces but the EV charging point was out of order, so had to drive back to town.
• K3771FIrichardw (10/5): Fantastic - Probably the best Premier Inn I've ever been to. Everything was new & clean & all of the staff were so friendly and helpful.
• Jonneyboy990 (8/5): Pleasant weekend stay - Comfortable and excellent staff and food. Highly recommend. Pleasantly quiet. Lovely area for walking and plenty to do.
• colingM5474DI (10/5): Great hotel for any occasion - A great hotel, always a fantastic option when in Berwick, we will be back and look forward to knowing the room and facilities will be satisfactory
• johngF5190UP (10/5): Very good experience - Very good experience at this handily placed Premier Inn, within a quiet area of the town centre. A friendly welcome on arrival, allocated a ground floor room. Everything worked well in the room, which was clean and well equipped. Those with mobility issues might find the location at the bottom of the town a bit of a challenge, but we managed fine - a town bus stops opposite and taxis are plentiful. Recommended.
• michaelhT2543XN (8/5): Overnight Stay in Berwick - brilliant location for berwick right next to the free car park, means you do not need to carry your bags etc up the big hill. the staff were very friendly especially susan who made us feel very welcome. Hotel was clean and tidy and was decent value for money.
• harrylins (10/5): Fantastic hotel - Been to a lot of premier inns but this must be the best we have stopped in.the staff are absolutely brilliant so friendly and welcoming, nothing was a problem. Stopped two nights and had meal deals both nights and the food was amazing and we'll worth the money, I had pick your own toppings pizza one night and it was the size of a dart board, with fresh ingredients . Premier inn seems to have attracted so nice places on bridge street where it is including a micro brewery which has great drinks. Fifty yards away is the beautiful river tweed with great views and a friendly seal .Berwick is full of very friendly people and well worth a few nights stay. We will definitely be returning to the premier inn here and throughly recommend it
• janetfO6165GF (10/5): Great premier inn will return - Lovely premier inn stayed here a few times nice and clean Staff always friendly. Breakfast is fine just the normal things .Never had evening meal so I cant comment .Will definitely return
• L1917DXjohnw (10/5): Great stay - First impression of the hotel was not great, however the check-in process was smooth and welcoming, and the staff went above and beyond to make sure everything was perfect throughout my stay.
• suehV5881UO (10/5): Great stay - Staff were fab very helpful and friendly. Rooms were spotless and comfortable. All positive comments breakfast was good value and enjoyable.
• stFrans (10/5): Visit Berwick upon Tweed and stay in Premier Inn, both worth the time and money - It was an awesome stay in Premier Inn and a very good idea to stop in Berwick upon Tweed before our Scotland trip. The hotel has a perfect location and quality service.
• Stopover78 (2/5): Customer service training is required - Customer service poor - staff not friendly or welcoming and do not know how to smile when customer arrives. Questioned why I needed an extra towel, when leaving and I said ‘thank you’ I was ignored while she carried on playing on her phoned. Service at evening meal was not good - waited 40 minutes, the meals were left a further 10 minutes on the pass - we had to go to staff to ask about this. They then brought the food which was dried up and congealed - we refused this an went elsewhere to eat.
• Vern_Eagles (10/5): Outstanding - Outstanding. Hard to believe it’s a Premier Inn. Staff gave a 5* welcome and the room was immaculate. It didn’t feel like a big chain hotel and we would highly recommend if staying in the area.
• helenkP8287PR (10/5): Meeting first grandchild. - Before we arrived the staff were aware that we were there to meet our first grandchild. In our room they had kindly left a card and gift for him. This really was the nicest surprise that these very thoughtful people spent their hard earned money on a gift for strangers. They really made our visit special by doing this and it was very much appreciated. Extremely thoughtful, thank you so much.
• JFM11111 (10/5): Premier Inn Caerphilly - The Premier Inn at Caerphilly is a very pleasant place to stay on the outskirts of the town. Although it is just off a busy road junction the rooms were quiet. The room that we had was large, clean and well decorated but above all the bed was super comfy. The bathroom was clean and bright, the shower was powerful with plenty of hot water and toiletries were provided. We found the staff to be very friendly and helpful also very talkative. We paid for the full breakfast option and it was worth the extra cost as it was well cooked and plentiful, a great selection of fruit, cereal's and cooked food to order. There is a Toby Carvery next to the Premier Inn for an evening meal if required. I would recommend this Inn for a stay in Caerphilly.
• royandmaggie (8/5): Well located and quiet. Mostly usual good standard, but bathroom a bit grubby in places. - Great central location near the walls, and some nice pubs and restaurants. But quiet. Usual well laid out room, with excellent bed. Shower worked fine. There was air conditioning. Breakfast was normal standard, with particularly nice veggie sausages, cooked on request. Our bags were stored the next morning as our train was in the afternoon. There was a phone for a taxi company in the lobby (unfortunately when we tried to use it, there was a wait of more than an hour for all taxi companies to the station, so we ended up pulling our heavy suitcases uphill to get there). The bathroom wasn't cleaned to the usual standards for a Premier Inn. In particular the shower shelf was rather grubby, and the soap dispenser in the bathroom had a unpleasant black gunge just under the spray (which came off fairly easily). The Air Con though OK most of the time didn't go below 19 degrees and that was rather hot for us at night, with quite a thick duvet.
• craigpT5001AV (10/5): Fantastic Friendly Hotel - Stayed here 2 - 5 September for the second time, didn't disappoint again, staff are friendly and helpful, nothing a problem for them, Susan the duty manager is a total asset to the company chatty, friendly and could get a laugh with her, any requests completed without an issue. Room was great, spotlessly clean, food was good, breakfast plentiful and fresh. Would recommend this hotel, possibly one the best Premier Inns around. 5 Stars. Will definitely be back.
• emmavQ6544VK (10/5): Great - Clean room, friendly and smiling welcome from Michelle on arrival. Definitely be back. Food was great. Plenty of choices
• emmagZ9823VM (8/5): Well looked after, thanks to Michelle! - Our stay was good, as usual. Michelle really looked after me and my two kids, made sure we had everything we needed for a comfortable stay. Thanks!
• juliantF1537VV (4/5): Not Great - Premier Inns are Really showing there age and a real lack of maintanace inside and outside. Active Black Mould in the bedroom is never good to see. But to be told its because of trees 10 feet away, is kind of taking the P.
• C5942JWritaa (10/5): Great stay - A great hotel which is quiet and the staff are very helpful and friendly. Michelle was a great help. The rooms are clean and great for families
• dynaglide1340 (10/5): Lovely premier inn - Stayed at this premier inn for many years now , we always get a warm welcome from Vicky , Leanne and Ian , quiet location , plenty of parking spaces , bus stop located at the side of the hotel takes you into Caerphilly and Cardiff , Toby carvery onsite , the hotel breakfast is delicious thanks to Ryan the chef and bev our server , what more could you ask for , it's a 10/10 from us 👍 .
• EmyRach (10/5): Always a good stay - We’ve stayed several times now when visiting family, and have always found it to be very pleasant. The staff are helpful and the breakfast is always good. There are plenty of other options for evening meals in Caerphilly, so the fact they don’t do food other than breakfast really isn’t an issue. It’s set off the road so isn’t too noisy, and the lack of air con isn’t an issue. (We stayed at another Premier Inn further north later the same week, where it very much was!!) Reasonably priced, we’ll be back again (and again!)
• makeitso4u (8/5): Good price vs value - This is a good budget hotel. They are easy to find and the staff was friendly. The room was nice and clean. They served a nice breakfast with a variety of food. They do not have a bar or food available only a snack machine.
• 483finc (10/5): Good vibes - Brilliant experience, great staff and the rear patio and gardens were a fab surprise, so calming and chilled, for a drink outside.
• ianchurms (10/5): enjoyable stay with fun and friendly staff, without nit picking any faults ( no need for it!) - I am not a building inspector or a WiFi fanatic but our stay was great! so I didn't inspect the room with a fine toothed comb and tape measure or use ookla speed test to check download speeds!, the price for our stay was acceptable, we used the room to watch TV on an evening when we got back, made tea and coffee, if we ran out we went to reception for more, no issues! then sleep in a comfy bed, so comfy we ordered a premier inn mattress for home, which we love!, the breakfast was great, yes it is only a breakfast room but the chefs and the servers were so funny and pleasant, we had lots of laughs with them, one of the night porters Ian knows where we come from as he used to travel to play at one of our local social pubs, so got on with him really well!. all in all a perfect place to lay your head when visiting Caerphilly, we stay here twice a year for a few days after a 5 hour drive to visit family, have tried the other PI in the town with adjoining pub, this one is far more pleasant. so the haters who give low reviews, you are just too picky or professional whingers!
• Lee35ux (10/5): Friendly and Helpful Staff - The hotel is dated and could do with a refurb but the staff make up for that, hotel room spotless, all very friendly staff from check in until leaving and a lively pub attached to it which isnt the usual Premier inn pub, it was lively and friendly. I wouldn't usually leave a review for Premier Inn as I stay in them weekly but felt this hotel deserved a good review. I would definitely stay again if working in the area. Keep up the good work 👍
• cm (10/5): - Vriendelijk personeel, goed ontbijt, goede bedden.
• bevandgwyn (4/5): Poor Wifi - Can't fault the hotel, bedroom was comfy food in the restaurant really nice, The staff were really friendly, only issue was going on holiday with a 10 year and the Wifi was none existent in the hotel room made it a difficult weekend. Other residents mentioned the same issue we could have paid for the premium wifi upgrade but we were warned off by others telling us not to bother. Not a happy weekend for him, apart from that great place to stay
• jeanbO512TV (10/5): Excellent - Excellent very helpful staff Room was very clean Only issue was no hair dryer Staff explained how to register your car in car park so you didn't get charged
• helenbH2220ZL (2/5): Worst ever experience - Never again people smoking in hotel setting fire alarms off scared for my family running out the room to smell smoke need to improve this I had zero sleep for the cost to come out my pocket
• U4860BEmarcuss (10/5): Outstanding - We had a fantastic night staying at this hotel. The staff were absolutely brilliant especially, Michael, Alison and Caroline.
• Y2049VRstephens (8/5): Caerphilly trip - Very quiet and comfortable in need of a bit of TLC the bathroom floor has rotted in places we were in room 23. There is also evidence of floor dipping in room area too. Where skirting and floor is a gap.
• kgorman1999 (8/5): Good base for exploring Cardiff - Premier Inn Caerphilly The Premier Inn was used when we were attending a concert in Cardiff in July '25. It was easy to get in and out of the city with a useful location. The hotel was clean and well presented, with an easy check in and friendly staff. On returning after the concert, staff were present and welcoming again. However, we did stay during the heatwave and the hotel does not have any air conditioning, though a fan is provided, but as a result the hotel did not cool down. Overall, we would return to the hotel if we were returning to Cardiff.
• John (10/5): - We had a lovely time. The whole staff, starting with Sue, who checked us in, were brilliant, the breakfast outstanding, the room clean, the view of the river and opposite shore outstanding. We plan to return.
• cherylmR8855AE (6/5): Spoiled by no air con - The stay was spoiled by the fact there was no air con in the room only a desk fan and it was an incredibly warm night but other than that the room and stay was good for what was needed. Location and parking were ideal and has a restaurant next door
• 696jermainet (10/5): Michelle the receptionist is AWESOME! - Booking was brilliant, receptionist michelle went above and beyond for both me and my partner who had travelled almost everywhere and could find nowhere for the night we rushed there and didn’t actually even book she helped us quickly and effectively, even going as far as to help my partner to food and drink on the house as she was feeling severely unwell the room was quiet out the way and clean from top to bottom props to the lovely lady michelle!
• grahamcogan (10/5): Lovely hotel - Wonderful service especially Lianne on reception ...Shame they don't do evening food though Toby next door.........
• C8304RCjennyl (10/5): Would stay again! - Lovely friendly hotel. Location is perfect for where we needed to be. Clean hotel and staff very helpful. We didn't have food but there is a toby carvery next door and breakfast in the hotel is available too.
• anthonypA8067WA (10/5): Nice place great people good breakfast - Requested ground floor room and was accommodated. Room as always clean and comfortable. Reception staff helpful. Particular shout out for Alison who searched for a phone charger as I had forgotten mine. Thanks again. Down side Friday price £89 stayed Saturday for 1 night £145
• helencM2202RZ (8/5): Needs refurbishment but staff lovely - Hotel was reasonable, cleanliness could have been better and some of the furnishings had seen better days. Bed was as expected for Premier Inn but with no air con and restricted windows the room got very warm. Staff however were lovely - Cara (think this was her name - purple hair!) was a joy and made our stay. Overall hotel was ok but needs some refurbishing!
• Sightsee02728720970 (10/5): Great Service - We would just like to express our sincere thanks to Alison on the reception desk for all her help and assistance in liaising with the adjoining restaurant due to an evacuation during our meal. Alison's customer service and professionalism is a credit to her and the brand.
• 143peteo (10/5): Corbett Lane Premier Inn - A nice, peaceful and quiet nights sleep, followed by buffet breakfast the following morning. Ian on reception makes the whole practice of checking in so very easy, then found him at breakfast cleaning tables, greeting guests, seating guests and portraying an element of calm while his legs are doing the duck dance out of sight. Serene and calm,that's Ian. We stay here between 4 and 6 times a year, he even recognised us as we arrived.
• nigellQ6637CF (8/5): A very welcoming and comfortable Hotel with ample car parking ... I had a great night's stay! - Please don't be put off by the very tired appearance of the premises. I had a lovely welcome from the female member of staff that met me on arrival. Inside the property the rooms were as good if not better that those one might expect from any other Premiere Inn, clean tidy and fresh. The views I had, over looking the well manicured bushes and shrubs of the lovely surrounds were lovely and gave it an almost continental feel, I could have been in central France! On leaving the following morning, I was given a lovely send-off from member of staff Michelle as other house keeping staff were already busy preparing rooms for the next round of Guests. Thanks you Michelle and you colleague who checked me in in a 'nothing too much trouble' manner. The management just needs to make some much needed investment on the exterior of this very comfortable hotel.
• sandrapI311WD (10/5): Wonderful staff, with whom we have got to know, and have a good rapport with. Breakfast is excellent.port. - Important for me to come back to Caerphilly to visit Thornhill. Sandra and I have been made to feel welcome each time. The politeness and banter are great. Will only stay there each time we come back to Caerphilly. Thank you so much, Lianne, Bev, Daz, and Ryan. See you again soon. Thank you again. Sandra and Derek.
• RichardH626 (10/5): Friendly staff and large clean rooms - Clean rooms and bathroom and the friendliest and most helpful staff anywhere. They make you feel so welcome. Nothing was too much trouble for them and all the staff were the same. Made you glad you stayed there. Would always go to this Premier Inn. They do a lovely breakfast too.
• Z288VNgaryg (2/5): Poor customer service - This morning, we came down for breakfast only to be abruptly told by the staff member on duty that we couldn't have any because it hadn't been pre-booked. The night before, we specifically asked about this and were assured we could book in the morning. While I completely understand the need to manage numbers, the attitude of the staff member was shockingly rude and showed no regard for customer service. As a result, Premier Inn has not only lost the revenue from three breakfasts today but also five more tomorrow, as we have decided not to book anything further at this hotel. It’s disappointing that such a poor experience and dismissive attitude have completely tainted our stay.
• 661keighleyc (10/5): 5 star breakfast - 5 star breakfast in this premier Inn. The staff are super Lovely and friendly. Me and my daughter love coming here for breakfast with our friends. They accommodate to our every need and can't do enough for us. Daz the chef makes a banging breakfast I must say.
• O4114ZXsaraa (10/5): Excellent hotel - Excellent facilities. Very clean! Staff were friendly and nothing was too much trouble. Quiet in the hotel. Had comfortable bed which meant a good nights sleep. Everything you need was in the room such as extra pillows. Would highly recommend a stay!
• paulmT8348MZ (10/5): Premier inn - We stayed one night the hotel was what you would expect from a Premier pretty decent. However Michelle the member of staff on reception was fantastic so lovely couldn't do enough for us what a gem. She was very friendly nothing was to much trouble
• Cosmopolitan802836 (6/5): Beware Wednesdays - A helpful Receptionist but that was the highlight. It's main selling point is that it is nearer the Crematorium the the Central but it was £20 more expensive. We made the mistake of getting the Meal Deal which is usually fine. You eat at the Stanhope Arms which adjoins it. Wednesday night is Quiz Night so the dining room is taken my the quizzers. Our table was in the bar next to a noisy pool table. The food took ages and all three dishes were very overcooked. Breakfast was OK but some items had been cooked somewhat earlier. If Premier Inn offer their meal deal at the Stanhope then they should ensure that the meal is up to their usual standard.

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