Premier Inn Penrith

Location: Penrith, England, CA11 7FG, Penrith, GB

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Free WiFi
• Free self parking

Rooms Available

• Superior Double Room

  1 King Bed

  216 sq feet

  
  

  Food & Drink - Mini-fridge, electric kettle, free bottled water, and free tea bags/instant coffee

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Bottle of water
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Coffee grinder
  • Laptop-friendly workspace

• Standard Double Room

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Standard Double Room, Accessible Bathtub

  1 Double Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • Wheelchair accessible
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace
  • Low-height counters/sink
  • Bathtub grab bar
  • Vibrating pillow alarm

• Family Triple Room

  1 Double Bed and 1 Twin Bed

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

• Family Quadruple Room

  1 Double Bed and 2 Twin Beds

  216 sq feet

  
  

  Food & Drink - Electric kettle and free tea bags/instant coffee

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace

  Comfort - Climate-controlled heating

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • TV
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Electric kettle
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free tea bags/instant coffee
  • Laptop-friendly workspace

Guest Reviews

• jessewA3164WJ (10/5): Best hotel I’ve ever stayed at - I had an absolutely wonderful stay at the Premier Inn thanks to Lina. Her customer service is beyond exceptional – she is warm, friendly, and truly goes above and beyond to make guests feel welcome. This Premier Inn is honestly above any I’ve ever stayed at. The whole team is incredibly friendly and welcoming, and the facilities are amazing. From the moment I arrived to the moment I left, I felt genuinely looked after. I would come back to this hotel just for the amazing staff and the outstanding way they treat their guests. Highly recommended!
• PCCH1983 (2/5): Needs a good clean and refurbished - Disappointing stay at this hotel. It is in desperate need of a refurbishment. We stayed for one night and were allocated a room on the ground floor. Cleanliness was not great. The bedding had stains on them that we had to ask to be changed. The shower cubicle could have done with a good clean as did the whole bathroom. Thankfully, only a one night stay.
• 403nargisi (2/5): Bad experience - No hearing, room was FREEZING! Only 1 set of towels for 2 people. Bin peddle was rusty. Shower curtain smelled mouldy and damp!
• Mazzie497 (10/5): A pleasant visit and would definitely go back if we ever need to go to Peterborough again. - Although the hotel was surrounded by busy roads our room was quiet,the room was very clean.breakfast in the morning was very good and lots of options,the cooked breakfast was well done.i would like to mention a lady called Lorraine,she was unbelievably helpful,our visit would not have been so good had it not been for her,we were very stressed out when we arrived but she sorted everything out for us and made us very welcome,she was friendly and always seemed to be smiling,thankyou so much Lorraine.
• Savagery-travler (2/5): Not the best time to visit - Checking in no problems advised no where to eat as restaurant was being refurbished room was very cold and dark needed a lick of paint first time I could say won’t use again
• 583calumr (10/5): Great staff at Peterborough Premier Inn - Great stay in Peterborough over the last couple of days. Customer service by Lina was great, she really took great care to make sure everything was as you would want it to be
• stuhun (10/5): Great city centre bargain hotel no faults - Such a clean, welcoming hotel, also on a busy junction but hardly hear traffic and staff top class would recommend to anyone visiting Peterborough, great city centre location at worst £5 taxi from train station
• DayTrip39571641836 (6/5): Wasn't the greatest of stays - Meh wasn't the greatest of stays. Very loud traffic noise from outside. Room too hot! The breakfast was nice. I don't know if I would stay here again.
• mickcB8160HV (10/5): The room was just what we would expect from Prem Inn's, functional and very clean. - My partner and I arrived late on Friday evening and finding our reservation was initially a problem but Lina was able to locate the appropriate documentation; she as brilliant and so helpful, and helped us with the parking situation. It was very full and she kindly gave up her space to assist us, two rather tired and older people. Five start Lina and a big thank you from us.
• ruthmD7213KU (6/5): Not the best - The room was tidy but we found dust on bedside tables on top of headboard on picture. There was dust on the bathroom floor. Thank goodness we aren't allergic to dust
• baleno (8/5): Handy Hotel for Airport - Very handy for airport but there is some noise of airplanes going over. Reception ok not over pleasant. Very clean spacious room, comfortable bed choice of pillows, tea coffee facilities. Good hot shower but over bath not sure if they have walk in showers. hairdryer, iron available at reception. Air conditioning wasn't working properly room quite cold as a frosty night. Parking limited we got last space but it is free. Would stay again if only for airport.
• roystonk2023 (2/5): Not worth the cost - Poor standard for overpriced room, no extractor or hat in bathroom. Bar and restaurant were being refurbished at time of stay but still got charged full price.
• markbC4502QV (10/5): Top Tier Customer Service - Absolutely superb, Lina on reception was simply outstanding, I was staying on business but also combining with midweek football and she ensured I had a pizza and some refreshments waiting for me on my return at 10pm as she knew the kitchen would be closed. A lovely pizza, a beer, warm comfy room on a bitterly cold night, excellent wifi and top-tier customer service Would highly recommend 💜🌟
• darkside734040 (10/5): Great value room - The location is perfect, great atmosphere as its in town centre. Rooms never dissapoint. Good value for what you get. My only concern is how reception can't be more pro active when dealing with bookings.
• bendG7889DU (10/5): A great place to rest and recharge between work days! - Clean, comfy and quiet rooms, fantastic bed! And great food in the restaurant downstairs! Excellent service from Lina!
• stephengN2866JF (8/5): Rebrand for Scottish Power! - Warm & comfortable bed, helpful & friendly staff. Would definitely visit again. Very clean & tidy with fresh bedding & towels!
• clairegK8527RQ (10/5): Great visit - Great visit again here. Lina was really helpful with informing me of special rate and was very friendly! Thanks and see you again soon
• N3462EHsue (6/5): Lift not working for at least two weeks! - We stayed 4th November and then 17th on our return journey. The lift wasn’t working on 4th and we were not happy on the 17th when we found we were on the first floor and the lift was still not repaired!
• davidmI2313SL (8/5): Okay Stay - Bedroom was totally fine, comfy bed, breakfast was good but some items were cold do you it being a buffet, getting someone to be at the reception was a problem
• andrewmK164JN (6/5): PI's - overall package slipping quickly - Usual standard for PI but as is becoming more and more common no food or bar offered except for breakfast. We were booked fri and sun night. Cancelled the sun after staying the Friday. Were VERY regular users of PI's for groups of 16+ all over the country. Having a serious think about whether that will continue in the future! Only saving grace about this one was friendly and helpful staff.
• lisapQ9166IJ (10/5): Lina - Our trip to Peterborough was very nice, especially after meeting the receptionist Lina who was professional and polite and went above and beyond to accommodate our needs. She is a credit to your company 5*
• tiag775 (8/5): Good - Good location next to a huge sainsburyparking is tight , rooms comfy and staff good , stayed only one night but would return although not. Cheap
• X4238XEdawnb (6/5): an okay stay but not the standard expected - I wanted somewhere to stay on the edge of the lake district and this was convenient. on arrival seemed good outside,easy to park. booked in but not told the lift not working,found out myself! so 2 flights of stairs with bags. room was clean,although did notice later marks on the bathroom ceiling that looked like mould. shower didn't have much pressure and took a while to get temp right. I'd booked an evening meal as part of the package,service was excellent but unfortunately the beer battered fish and chips I'd ordered wasnt,not beer battered and very bland although the ice cream was lovely. the bed as usual very comfy but sleep not great as my room faced the stairs door and with the lift not working it was banging several times during the night. breakfast the next morning delicious as always and the staff amazing. ive stayed in several Premier inns and this one was tired,my stay okay but not the standard ive come to expect and why I stay in them. I would consider the hotel again but would eat elsewhere.
• I6182DZtomh (10/5): Excellent customer service - Lina and Stephan couldn’t have been more welcoming and helpful. Great service and friendly attitude throughout or stay
• PCCH1983 (4/5): Not the best Premier Inn - Booked this hotel as an overnight stay to break up our journey to the lakes. We arrived at 7.15pm. It was dark and the hotel is quite tricky to find. The car park is so poorly lit, so hard to navigate parking. The girl who served us was very friendly but advised us that the lift was broken. We were on the 2nd floor with heavy bags. We found this a struggle with heavy bags, and my husband has mobility issues which did not help either. The stairs were absolutely filthy. I don't think they had seen a hoover in a long time. We were advised that food was stopped being served at 8pm, and it was a 'bottle bar' that was closing at 9pm. After a long journey we wanted a few drinks and food. But we opted just for drinks as the bar/restraunt area had a strong smell of cooking grease, and it was so cold as the aircon was blasting freezing cold air. The food ventilation system must be broken. The bar set-up is very odd. This public space had no music or anything, making it awkward and uninviting. We had a premier plus room which was fine, sainsburys bottled water in the fridge is not a good look though. Would not stay here again. The manager needs to put some effort into this hotel.
• 128janem (10/5): Fab weekend away. - Just returned home after a lovely weekend away. Great location , free parking and 2 lovely breakfasts. Room on the first floor lovely. The lift was out of order but the lovely lad checking us in offered to carry our case to our room . Every member of staff was well mannered and pleasant. We will definitely return.
• EssexSalmonfisher (2/5): The worst Premier Inn I ave ever stayed at - By far the worst Preier Inn I have stayed at. I arrived tired and hungry at 7.10 pm on Saturday, No one was on reception so I pressed the bell. I repeated several times and no one appeare. After over 10 minutes I went hunting and found one overworked girsl in the kitchen. She xplained she was the only staff memebr in the whole hotel and I would need to wait until she had preapred and served the last diners. After 5 more minutes she arrived appologetically. I have no criticsm of her. She gave me the key to my room on the 2nd floor and said I would have to walk up as the lift was out of order. I wanted to eat but the restaurant had now closed as she was stuiggling to deal with other guests. I struggled up stairs with my heavy bags and the stairs were filthy presumably as every guest had to use them. The room was clean but freezing and I turned on air/con heating which was incedibly noisy. I wondered why it was set at max but ralised when it had only reached 19C after 3 hours.
• lauramZ6884KF (4/5): Breakfast: appalling. - Unfortunately the breakfast was abysmal. We arrived at 850am and there were hardly any breakfast items left. No muffins, croissants, bread, yoghurt, fruit juice. Had to ask 3 times for them to be refilled to be told there was a muffin shortage and then half an hour later we were told the croissants would be another 15 mins! No pancakes either. I managed to get the last scraps of bacon. The young man running the breakfast was clearly very poorly trained and lacking in confidence too. A man, who I presume was the manager, said he was taking a delivery in at the time so couldn't help. We were given back the cost of one breakfast but it did spoil the stay for us.
• geoff2877 (4/5): Overnight First Time Stay. - This hotel was central to our family get-together venue, and in that, it was ideal. However, being charged £15 every time we leave the hotel is extremely excessive. The full english breakfast was too bad for words, but I will give it a go. Undercooked bacon, no fried eggs, we had to set our own table, no Danish pastries every time I went to look for them. Deffo not woth the money, you would be better off going elsewhere. The room bathroom fan is extremely noisy and wakes everybody during the night. Only one hand towel is available for 2 people. What's that all about? Not up to premier inn standards, but the staff made up for it a bit.
• roberthN9968KS (8/5): Generally very good - Good stay but would have been better if the restaurant had been open, or alternative arrangements had been in place. Really nice staff and hotel very clean and comfortable.
• J3063MUtonyr (6/5): OK hotel, really slow restaurant - It's a premier inn, u get what's expected but the restaurant takes far to long. Took over an hour to get main meal then had to wait another 30 minutes waiting for deserts. Come on guys,
• kevinsD4478IH (10/5): Very good - we needed to go to the passport office so the location was perfect the reception was very welcoming the room was very clean and tidy we had a great nights sleep and the breakfast was very good I dont think I could have asked for any more
• U6420ENianl (8/5): WEEKEND OVERNIGHT STAYAWAY FOR RAILTOUR - My first visit of a Premier Inn overnight stayaway Bed and Breakfast and very impressed with overall experience. Used this visit as a perfect relaxing end to a busy Railtour day experience. Despite a late 9pm arrival and check in I was not kept waiting too long for my allocated room. The room key activation of lift was a good security feature of the hotel. Noticed a tidy, clean and modern layout in all the public areas and within my modern deluxe bedroom. My chosen allocated deluxe bedroom was spacious, clean, tidy, well lit and very modern. The small chiller contained complementary chilled still and sparkling water with chocolate complementary bars together with ready supply of tea flavour choices and a unique top of the range coffee maker. The bed was very soft and relaxing in a very quiet atmosphere to complement a lovely revitalising sleep. The bathroom contained a choice of bath, shower or monsoon style shower that was very invigorating with ready supply of hotel dispenser soap and bodywash. Complementary use of WiFi was also readily available. Breakfast time was very enjoyable- a smart and clean layout of a wide range of cereals, fruit and juices, toast, spreads and a wide variety of hot food regularly replenished. The hotel staff overall were polite, professional, efficient, courteous and business-like. Just a couple of observations were the milk cartons in the bedroom were totally inadequate and barely sufficient to make one cup of hot drink- a better idea would to have a ready supply of self service chilled milk and fresh water dispenser machines located on every floor level to hotel guests. I would have preferred the option of windows that open complementing the in-bedroom air conditioning units. The limited car park was a lottery- better to park at nearby railway station car park only ten minutes walk away particularly at very reasonable weekend multi day overstay rates. I would certainly recommend this hotel chain as a perfect home from home for a weary traveller. It certainly rivals and in some cases exceeds the level of service normally expected of high end rival hotel chains
• StevenMorrissey (10/5): Best Premier Inn! - We have stayed in a couple of premier inns in Peterborough previously but this one is outstanding, the staff member “Lina” is awesome and really made our stay perfect. Nothing was too much trouble - she deserves a pay rise!
• Meander52540269984 (10/5): sort break - nice clean hotel, had a lovely nights sleep, parking outside,right in the middle of penrith, breakfast was good and all staff were lovely and helpful
• L4842MEalexg (10/5): Good sleeps and a great breakie - Peterborough Premier is like a family run BnB. In a good way, really friendly breakfast team : Lorraine and Kate. The chefs kept the breakfast coming : John, Charliegh and Warren. Can't wait to go back. Great nights sleep too.
• 66jme (10/5): Fantastic stay – thanks to a brilliant team! - I had a great experience at the Premier Inn Peterborough. Lorraine, Kate, Charleigh and John were absolute superstars – friendly, helpful and genuinely went out of their way to make the stay comfortable. It’s rare to see a team work so well together and make guests feel so welcome. The hotel was clean, quiet and well-run, but it’s really the people who made the difference. Big thanks to the whole team!
• jaydeo275 (4/5): Very comfy sleep - Bed was super comfy. Room was cold heating didn’t work which was a problem for us with a baby in the room. Stain on the ceiling like there had been a leak and the shower is dated. But was okay for the money just the cold room I wasn’t happy with. Also restaurant was closed for renos and the car park has construction going on but didn’t bother us as we only needed it to sleep and get ready in the morning for a wedding.
• fergie57 (2/5): Avoid - Like a building site got shoes covered with cement did not get any sleep loud noise al night resultant getting refurbished avoid for now worst premier I have been in
• Gutan (10/5): Friendly cosy and very comfortable stay in Penrith - Upgrade to a plus room, it's worth it. Super friendly staff. Convenient parking. The room was cosy and quiet and very clean. The bed was very comfortable.
• helenh567 (8/5): A perfect base - We stayed here as a base to explore the town for a day before attending a wedding. Great location, comfy beds and great facilities in the Premier Plus room. Only disadvantage was being on the second floor, the window didn't open, causing us some discomfort as the air con was not working correctly. Although being remotely reset and appeared to work from the main panel, it was still showing and feeling like 25 degrees! That being said, the staff were great, friendly and polite while still being professional. And free parking in the town too, with just about everywhere walkable.
• d_jones25 (6/5): Not up to the normal Premier Inn standard - The accommodation was fine and the parking nice and easy. On the flip side, check in was suboptimal and a hot breakfast was not available on one morning. This despite them charging a very high price, much higher than I have paid in the past. My friend, on check in, was sent to two rooms that were occupied before success with the 3rd one. The hotel was full in the morning and particularly busy with cyclists about to take on a long ride plus golfers about to play 18 holes. No hot food at breakfast to sustain these people on their way. The chef called in sick apparently and obviously there was no plan B, not good.
• michellegH868TH (10/5): Excellent service - Excellent service and incredibly helpful staff.. On my first night there was an issue with a food delivery, but to their credit, the staff were very understanding of my 'wittering '.. The hotel is lovely - great location, and yes, I did get that uninterrupted, comfy sleep. Completely recommend!
• donnahY9513SI (2/5): Disgusting hotel - This has to be the WORST hotel I have ever stayed in. It is dirty. The receptionist had to come & clean my toilet. The bathroom was filthy. No toilet paper. I found a hearing aid under the bed. There were no pillow cases on the spare pillows and they were terribly stained. When I arrived they tried to charge me a second time. The restaurant, if that's what you want to call it was not open during the day. I went in for an evening meal & half the menu was crossed out because they were using up their stock as the restaurant was closing for renovations. Nothing was mentioned when I booked the hotel. There was something growing in the vinegar. The carpet hadn't been hoovered for months. There was paint powder coming off the wall in the dining room. The hotel smelt of cigarettes. On the Saturday the breakfast was non existent. There was nothing to eat. I went to work only to return to a note on the restaurant door stating the restaurant was now closed due to staffing issues. I never had a breakfast before checking out & was refused a refund. The customer service was atrocious & the hotel was disgusting. Please don't stay here!
• Jet499483 (10/5): Brilliant experience - Really good check in and super service from Phoebe. She made us totally welcome and looked after ne and my disabled wife.
• Helen (10/5): - Clean & very friendly staff. Near the supermarket, Parking & main highway.
• shaunmacklin (6/5): Central location but pricey - Great central location. Rooms clean and tidy, pricey for one night in September. Could not lower air conditioning to preferred temperature and with sealed windows, did not have the best night's sleep.
• 406susiea (2/5): Awful - This hotel spoiled the experience of being in Penrith on the last night of our trip; we were charged extra to check in 1 hour early, even though the rooms were ready. I then had to try to sleep with a constant buzzing noise in my room and being on the ground floor, doors banging and people upstairs walking around. I tried to move rooms but it was full. I will never use Premier Inn again.
• johnmacrae1 (2/5): Poor stay at this hotel - Rooms are grubby, wi-fi is very poor, I tried to pay for an upgraded connection which failed to work. To fix this I was to ring the supplier not reception to resolve this. The remote control should be thrown away or carry a health warning as it is filthy with no back cover. The cooked breakfast was horrible, I had paid for breakfast for two days, I cancelled the second and the receptionist said she would refund for both days but I only got the one I cancelled refunded. The room was too hot and the air con could not be turned down so had to sleep with the dirty fan blowing all night. I have stayed here many times before and was looking forward to my stay, I will not return and considering cancelling another booking I have at another location.
• guestbev (6/5): Was ok visiting family - Hi stayed August 22 to 25th room 32 room was very hot. Bed very comfortable. But the single bed my daughter was in was very thin. Shower was good and bath very hot water just had 1 big towel, 1 small towel, did not have are room cleaned. Breakfast 1st morning was good nice and quiet, 2nd morning they was busy they had bus full from Germany, so had to to wait for knives and forks. And some hot food. 3rd morning had early train but restaurant let me in to get few bits what was nice of them, best bit my daughter loved was seeing the planes going over the hotel
• HousefreaksdjSONiC (10/5): Fabulous welcoming friendly staff - Always warm and welcoming at Premier Inn Penrith. Good access to lakes and surrounding beautiful countryside. Clean rooms and great local places to eat. Phoebe on reception and her team are very knowledgeable about the local area..... If you're in Penrith it's a great base to be from...
• craigmillercmg (10/5): Superb - Phenomenal service nice and quiet, rooms are looking a bit worn round the edges but very clean, best greeting I have had at any premier inn. Didn't eat but the food looked great. Only down side is car parking is a bit tricky if the shops busy. Stephan and Phoebe you are heros and saved us from a very very long drive home. Resolving a booking issue very quickly and positively with a good kind demeanour. Thank you again
• graemec846 (2/5): Needs decorating and updated!! the restaurant and bar area is dirty! tables sticky and food not great. - DO NOT STAY HERE!!!! WE WILL NEVER STAY HERE AGAIN! We have stayed a few times in the past coupe of years BUT will NEVER stay here again! its disgusting and dirty! stain on chair meant we didnt sit down for 3 nights. AWFUL!!!!
• traceyhB8809VJ (2/5): Hotel and staff need upgrading! - First of all I had to pay an extra £15 to check in an hour early, even though there was a room ready, a filthy room at that. Check in staff was not overly friendly at all. Room was basic and dated and didn't have the best smell. The cleanliness of the room was definitely not up to standard with a lot of dust and mould/rust in the bathroom. See photos. Dirty floor in the bathroom also. There were scuffs on the walls and all the paint was chipped off the skirting boards. There was no iron or board in the room, no air con and no fan. Rang reception for these to be sent to the room, woman on the phone was rude and told me I had to come and collect them from reception. She couldn't find a fan so this was delivered to the room a short while after. She was unfriendly and said nothing to me when passing me the fan and walking away. The fan was absolutely disgusting, covered in dust, see pictures, and the ironing board was badly stained too! With all that being said, the bed was comfortable and I had a good 2 nights sleep. But the standards have definitely dropped since the last time I visited and this will prevent me from visiting again.
• Cathyjennings57 (6/5): Disappointing - not a great nights sleep here. - For years I’ve used Premier Inn as my preferred hotel for all my trips across the UK. The main reason has been the sheer comfort of the beds, literally giving me the best sleep ever. I also liked the fact that the rooms were clean and a consistently good standard across the whole chain no matter where it was. This time though, my stay was extremely disappointing. The mattress was thin and hard and very unpleasant to spend the night on, giving me back ache for a couple of days. I’ve stayed at this particular Premier Inn many times and never once experienced a bad mattress! I have now discovered that Premier Inn have changed their mattress supplier from Hypnos … and I have to say that the new supply is very poor compared to the prior. Added to that, the general maintenance of the room was tired with the tv having dangling black wires hanging loosely down the wall, and the battery being kept in the tv remote by a tatty piece of insulation tape. The room wasn't the cheapest either at £135 a night. I think that next time I’ll be researching for different hotels for my stays rather than automatically going straight to Premier Inn as I always have. Very very disappointing
• O3713XJchrisw (4/5): Breakfast was farcical. - On arriving at the hotel it looked like a normal premier inn. Pleasant looking and clean. The room itself was fine although no air conditioning which was a disappointment as I don't like being warm on a night. Bathroom was spacious and the shower was decent. Biggest issue was the breakfast the next morning. Had to wait 40 minutes to get a cooked breakfast which was farcical. Had one guy in the kitchen trying to cook everything for however many people. Front of house staff offered no explanation as to why there was no hot food for such a long period. I've stayed in many premier inns throughout the country and this is definitely the worst breakfast experience I've had. Wouldn't bother with breakfast here if i stayed again.
• misswilson7 (10/5): Fantastic stay - highly recommend - Absolutely delighted with our stay at the Premier Inn Paisley! While the hotel hasn’t yet been refurbished, it was still spotlessly clean, comfortable, and excellent value for money. The room was spacious and well-maintained, with a wonderfully comfy bed and everything we needed for a great night’s sleep. Despite being a little dated in décor, everything worked perfectly—from the powerful shower to the heating and lighting. What really made the stay special was the staff—so friendly, welcoming, and genuinely helpful. Check-in was smooth, and every team member we spoke to went above and beyond to ensure we were comfortable and had everything we needed. The location is convenient for Glasgow Airport and nearby public transport, and there’s ample parking on site. We had a great meal at the attached restaurant, with a good range of options at a very reasonable price. Breakfast was hearty and set us up for the day. Overall, a warm, friendly and reliable experience—Premier Inn Paisley continues to deliver consistent comfort and service. Looking forward to returning, especially once the refurbishment comes along! Five stars from us.
• Jonnybranney (4/5): Disappointing for Premier Inn - Room too hot- no air con. Family had terrible sleep for 3 nights despite using a fan. Temp 26 degrees, dropped to 24.5 degrees with window open. With window open, loud sound of planes landing/taking off at Glasgow Airport. Food good but restaurant understaffed, staff struggling (but very friendly, and apologetic). Hotel appeared understaffed too with reception desk typically unmanned.
• 553triciaa (10/5): Compassionate Service During a Difficult Time - We had booked a weekend stay for an annual event, but sadly had to cancel due to an unexpected family bereavement. Thankfully, our booking policy allowed us to amend our stay within 18 months, so we planned to rebook for the following year. Since the online system only allows bookings up to 12 months in advance, I called the hotel directly. I spoke with Christy, who was incredibly kind and understanding. She offered to set a reminder for herself to update our booking once the dates became available. True to her word, I received a new booking confirmation just a few days later, along with an invoice clearing our original stay. It was such a relief to have this handled so smoothly. We had other travel plans that same week with a different provider in Edinburgh and are still chasing support through online chats. The contrast in service was stark. A heartfelt thank you to Christy for being the compassionate, human voice we needed at a very difficult time. Exceptional service like this deserves recognition.
• 324EddieM (10/5): Good stay and excellent disabled parking. - We were there to attend a funeral the next day. We were asked when booking whether it was Business or Pleasure trip. They should have a third option for people attending the likes of a funeral which is neither business nor pleasure. We were particularly impressed that the Blue Badge spaces outside where monitored which is the first time we have seen this at any hotel. As a disabled person I rely on getting parked near the front door and often find several vehicles parked in the disabled spaces without displaying a Blue Badge. The food was good and the room very comfortable.
• stephenhL5864RC (2/5): Disappointed - Tv not working, pub not open for drinks opening hours 6am to 11 and 1730 to 20.00 facilities apart from the room inadequate. Would not stop here again not a good advert for premier always stopped here and always use premier in not happy with this

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